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The Use of Distance Metrics in Managing Business Process Transfer - An Exploratory Case Study

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Business Process Management Workshops (BPM 2019)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 362))

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Abstract

Business process transfer refers to the innovations of business processes by taking a business process from one organization to another. Such transfer is a prominent technique for improving operations within larger companies that transfer them from one branch or subsidy to another. The success of such transfers can be affected by several factors. A central challenge is the distance between the organizational units, i.e. source organization and target organization. In this context, distance refers to the extent to which the source organization and the target organizations differ, e.g. geographically, culturally or in organizational terms. The factors of distance and their measurement in an intra-organizational context still represent a gap in the literature. For this reason, a case study was conducted in a Central-European financial institution, in which 14 persons from different hierarchical levels, departments and organizational units were interviewed. The study identified eight dimensions of distance, which we integrate into a model for measuring the distance of such intra-company transfers.

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Authors and Affiliations

  1. Vienna University of Economics and Business Administration, Vienna, Austria

    Anna-Maria Exler, Jan Mendling & Alfred Taudes

Authors
  1. Anna-Maria Exler
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  2. Jan Mendling
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  3. Alfred Taudes
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Corresponding author

Correspondence to Anna-Maria Exler .

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Editors and Affiliations

  1. Fondazione Bruno Kessler, Trento, Italy

    Chiara Di Francescomarino

  2. Eindhoven University of Technology, Eindhoven, The Netherlands

    Remco Dijkman

  3. University of Vienna, Vienna, Austria

    Uwe Zdun

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Exler, AM., Mendling, J., Taudes, A. (2019). The Use of Distance Metrics in Managing Business Process Transfer - An Exploratory Case Study. In: Di Francescomarino, C., Dijkman, R., Zdun, U. (eds) Business Process Management Workshops. BPM 2019. Lecture Notes in Business Information Processing, vol 362. Springer, Cham. https://doi.org/10.1007/978-3-030-37453-2_25

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  • DOI: https://doi.org/10.1007/978-3-030-37453-2_25

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-37452-5

  • Online ISBN: 978-3-030-37453-2

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