Abstract
Juran defines quality as being ‘fit for purpose or use’. It follows clearly from this that an effective interface is an essential ingredient in a quality software product. Whilst the discipline of Human Computer Interaction is maturing quickly, there still remains only limited support for designing in quality rather than evaluating it afterwards. In this paper the authors present the results of a pilot study within the first stage in the development of the LUCID (Logical User Centred Interface Design) method which attempts to integrate a number of human factor tools within a quality framework. Particularly they focus on the phases which adopt the Taguchi Method for designing quality into products and processes. By adopting such techniques within a practical example, the authors demonstrate how the use of a scientific experimental design strategy, together with conventional statistical tools can assist the selection of the optimum user interface.
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Smith, A., Dunckley, L. (1996). Towards the Total Quality Interface — Applying Taguchi TQM Techniques within the LUCID Method. In: Sasse, M.A., Cunningham, R.J., Winder, R.L. (eds) People and Computers XI. Springer, London. https://doi.org/10.1007/978-1-4471-3588-3_1
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DOI: https://doi.org/10.1007/978-1-4471-3588-3_1
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