Gelato - production on demand for global creators  Anmeldelser

I had an issue with the command, the t shirt had holes and on them, probably a temporary malfunction of the machines that made them. Gelato sent me a feedback email and I explained the truth that I was disappointed because I had to fix the t shirt holes by myself but in the end they refunded my order and I really appreciate this gesture, that’s rare to have such company policy. It will pay off because this is the kind of behavior I’m looking for if I want to develop a business.


I recommend this company

Dato for oplevelse: 24. januar 2025

I often feel that there is no support or human connection when I'm having a technical problem on a platform. Gelato, however, have been responsive, effective and fast. I'm making money from my products and trust the quality of what is coming out.

Dato for oplevelse: 28. januar 2025

Camilo was SO kind, SO patient and SO SO helpful!!!! Got my products connected to my Etsy store in NO time thanks to her assistance :)

Dato for oplevelse: 29. januar 2025

Gelato has been a dream come true in so many ways, especially when I was first starting out with my POD biz many months ago. I've created hundreds of products and effortlessly published them directly into my Shopify store with the click of a button.

Dato for oplevelse: 22. juni 2024

All my orders have been great quality so far. Usually timely delivery and, when there has been a mistake, it has been corrected. So I think Gelato is a great company!

Dato for oplevelse: 12. december 2024

Suivi de commande approximatif. Une fois la commande passée impossible de la retrouver dans mon compte, c'est un peu l'angoisse. Idem pour la facture.
Les 3 T-shirts sont bien arrivés : la qualité laisse à désirer (finitions des ourlets bas), les coupes sont nulles (trop longues) et les tailles sont approximatives. Je ne commanderais plus jamais sur ce site.

Dato for oplevelse: 20. januar 2025

The finished product was perfectly finished, well packaged and delivered in a timely manner. The creation of the product was easy. The web-page is very intuitive and fast to learn, and the connection to my store is surprisingly straightforward.

Dato for oplevelse: 07. januar 2025

Fantastic quality products, great value and customer service who actually respond promptly. I'm a big fan.

Dato for oplevelse: 27. januar 2025

Gelato made the process of creating my embroidered products easy. My embroidery design is complicated to say the least. I wanted to see the product before I ever committed to selling it. I shouldn't have worried. The digitization of the design and the stitching was more than I expected. The Yupoong cap it was placed on was of nice quality, the alignment and size of the logo was spot on. I'm impressed to say the least. I'm looking forward to a long and profitable partnership. Thank you, Gelato.

Dato for oplevelse: 14. januar 2025

Very mixed bag. Looks like this company is built to earn quick bucks while a client lasts due to the significant churn in POD business. Lots of small issues that are not addressed while other providers figured them out. Like:
- some of their products are not available in all destinations, yet they don't bother to build custom shipping profiles excluding these countries. Leading to frequent order cancellations and poor reviews
- no proper solutions for multiple items orders on TT integration because this shop assumes combined shipping while they ship and charge separately
- no size charts and standard EU safety information in the photo mock ups
- they charge different costs for various countries, yet the product builder only supports one retail price, hence sellers have to absorb losses on some countries
- Lots of standard free features with other providers like basic text formatting only available with their premium service.
- Frequent mismatches on the fabric composition and mock up colour
- If you are trying to question anything, their response is to refer to their product catalogue for each country each product, so if you have a wide assortment - good luck with managing thousands of bits and pieces that should be built into the product integrations really
- The customer service, though friendly and fast to respond at first, is not very helpful if the issue is not resolved quickly with their generic answers. They just ignore your subsequent queries or close a query with a generic answer that didn't really address anything. Only about 50% of the issues were really addressed properly. I currently switched half of my volume to other providers. But POD in general starts to feel like one giant financial pyramid con.

Dato for oplevelse: 12. december 2024

Very helpful and quick to reply. Gave me the answers I needed in a few minutes rather than the chat bot taking days to not even give me what I was looking for. Also very polite and seems to love his job which affects how I as a customer perceive you as a brand. Thank you!

Dato for oplevelse: 22. januar 2025

Ma commande a été subitement annulée, marqué remboursée, mais je n'ai pas reçu l'argent sur mon compte. J'ai essayé de les contacter à l'adresse mail de service client. Ils m'ont dit de me rediriger vers leur service de chat en temps réel qui n'est pas disponible quand la commande est dite remboursée. Je me suis fait voler 35 euro, et le service client ne me reponds pas . Tres déçu

Dato for oplevelse: 21. januar 2025

I am using gelato for few years now and they are always on time for delivery. Each time i have something to ask or requiere they help me very quickly. They do hve a great customer service and great products.

Dato for oplevelse: 21. januar 2025

Camilo was very helpful with his instruction on how to set up conditions for personalisation. It took us a minute to figure it out but he was very patient and delivered clear directions.

Dato for oplevelse: 22. januar 2025

Have only had positive experiences with Gelato! They have the best costumer support with answers and solutions within 1 hour.
My costumer tells me the quality is very high!
So I’m happy to have this reliable partnership with the Gelato team - thank you! 🙏🏻

Dato for oplevelse: 15. januar 2025

Gelato is an excellent platform! The quality of the products is consistently impressive, and the global reach makes it super convenient for both creators and customers. The process is seamless, from uploading designs to delivery. Highly recommend it for anyone looking for a reliable print-on-demand service!

Dato for oplevelse: 23. januar 2025

Everything is straight forward no ifs or butt's just do,s most pod ie print on demand ie print providers come with certain issues at melatonin I haven't found any. Just a great service hence why I said straight forward.

Dato for oplevelse: 10. januar 2025

Joyce was on top of the issue and made it right fast. I appreciate Gelato especially the speedy customer service. Customers are strange sometimes when they fill out orders but we work together and get it solved fast. My problem was too many characters were entered for the shipping info. You need to work with your partners (i.e. Etsy) to limit characters or something so that this doesn't repeat. It will save you time as well with sellers reaching out for this issue. This was a first for us but still good to be aware. You guys made it right. We solved it. Thanks! AI is tough... it was hard to get to a human via chat compared to before.. I have been building bots as well and I went in circles with you to get to a human to solve this... please be aware it will take time to perfect but be on it and don't let your customers run around in circles... :))

Dato for oplevelse: 20. januar 2025

Mark was extremely helpful, patient, and a huge help! Now, I'm ready to sync my first product in my Etsy store with ease!

Dato for oplevelse: 25. januar 2025

What I appreciate most about Gelato is their reliable service. It’s great to know that if something goes wrong—which is understandable from time to time—their customer service team is always ready to discuss and provide a solution. Waiting is never an issue when the help is genuine and effective!

As for areas of improvement, I’d love to see more product offerings, such as desk calendars and mousepads, as we’ve already discussed. I’m confident these additions will be available soon, given the company’s commitment to creators.

Highly recommended for their outstanding support and service!

Dato for oplevelse: 08. januar 2025