Mohegan Sun CT Online Casino 17+

I was on here playing I hit on a slot for $118 it kicked me off the app would not let me come back on had to download the app several times finally let me back in with no winnings you can’t talk to anybody on the phone it’s only through a chat they’re saying my account is under investigation and someone will contact me if I get money back I have proof of screenshots I’ve won the moneyAnd they’re still giving me a hard time but if I lost you bet you would see no money in my account I will never play on this app again once my issue was resolved stay away people

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Long time gambler here, short time using this App(less than a month). A notfication appeared on my phone stating a deposit deal of "Get a 100% up to $500 Deposit Offer Bonus.." I thought it'd be a good deal and I looked through the in-app notifications, promotions section, and email... nothing. Thought, okay maybe a mistake. Then another notification 3 days later stating "Time is running out..." for the same offer. Checked the same things, nothing. Confused, reached out the the customer service reps. which seemed like they were helpful, but failed to elevate my case until after a week.
Then they simply state the offer is expired.. well yes, of course it would be expired since they neglegently delayed over a week to assist my situation.

Customer service needs to overhall a re-training on professionalism and courtesy. I'm honestly not even upset I can't use their bonus offer. I'm disappointed in FanDuel and any Application that utilizes them as they do the bare minimum and delay then "hang up" when you still had questions. If a customer service "Agent" emailed me stating it was an error within the first 24hrs I probably would be less upset, and if they floated me a smaller deal to smooth over a "misunderstanding" then honestly that would have made me stay with this App. But because the situation played out this way, no I will avoid using any FanDuel poducts in the future and so should every other individual.

Hello and thank you for reaching out! We are always looking to improve the experience for our users, and really appreciate the feedback. Please feel free to contact us at sportsbook@fanduel.com or on Twitter @FanDuel_Support with any other suggestions you have to improve the FanDuel Sportsbook & Casino app moving forward!

Been playing on Mohegan for several years now and I usually lose to the house but had fun doing so. it’s entertainment and it’s fun. They started this new thing recently where they tell you you’re not human and hold this button because you’ve shut off tracking on your browser while on the Phone app with NO browser -there’s no way I shut off whatever they claim, but ever since that kicked in I go from losing $1000 a month to $3000 a month and NOTHING pays out even 10 % of my bet. Whatever algorithm they’re using to claim you’re not human while using their own App Store app is ridiculous. If I was using something I would’ve won or been ahead a single month. Never once have I won more than I lost. So I find that offensive but honestly, we just spent $1000 playing the features and not once on the features that cost $100. Did they ever pay out more than 10% of what you actually put in. Put in 100 you will only get back 10 bucks if you’re lucky All these changes have just turned it into the broken dryer method. You just keep loading money and nothing happens. The player has to win once in a blue moon. But again, if they’re gonna justify the non-randon non stop losses they’ll just create a trial of saying their own app behaved like a script so they had to check if you were even human. Ridiculous.

Hello! We’re sorry to hear that you have not had a positive experience with FanDuel Casino. We’d be happy to hear any and all other feedback you may have to share and further assist with any questions. Feel free to share those with us at casino@fanduel.com!