FAQs

CONTACT INFORMATION FOR OUR CIRCULATION DEPARTMENT

Q: How do I contact the Circulation Department?

A: Our contact information is below:

Physicians Postgraduate Press, Inc.
PO Box 752870
Memphis, TN 38175-2870

E-mail: [email protected]

FOR OUR INSTITUTIONAL CUSTOMERS

Q: How can I obtain usage statistics for my institution?

A: Usage data is available at The Journal of Clinical Psychiatry Library Service Center at http://www.psychiatristreports.com. To retrieve reports for your institution, you will need your username and password to log in to the service. Please contact us at [email protected] to obtain your username and password.

Further disclaimers and information:

• International rates listed include Canada and Mexico.
• All orders subject to acceptance by Physicians Postgraduate Press, Inc.

Q: Does JCP offer usage statistics to institutions?

A: Yes, we offer usage reports for all institutions that access by IP address authentication. Reports are updated monthly on our reports page.

Q: Can an institution order an online-only subscription?

A: Yes, an institution may order an online-only subscription. We offer access based on the institution type (tiers). Please contact the circulation department at [email protected] for more information.

Q: What form does an acceptable IP address or range come in?

A: IP addresses always include 4 groups of numbers called octets, separated by a period ( . ). Each group may include up to 3 digits, and can range from 0 to 255. For example, 192.192.192.192. The placement of the period is important to the integrity of the IP address.

Use a hyphen ( – ) to indicate ranges.

• Example: 192.192.192.4-6.

To indicate that you are using all available numbers for a particular group, you may use an asterisk ( * )

• Example: 192.192.192.* is equivalent to 192.192.192.0-255.

If you use an asterisk in the third octet, you must use an asterisk in the fourth octet as well:

• 192.*.* (valid)
• 192.*.4 (not valid).

Our system does not accept ranges in more than one octet.

• Example: 192.192.1-2.94-108 (not valid)
• Instead, in this case, you should submit two ranges:
  • 192.1.94-108
    192.192.2.94-108

Please submit IP addresses in the standard IPv4 format.

Q: How can I submit my IP addresses to you?

A: You may submit them by mail or email at [email protected].

Q: What if my institution’s issues are mailed to a U.S. address for forwarding to my end location outside the U.S.? Can my institution still gain online access?

A: We will gladly set up online access for these types of subscribers. However, we must have the end-user’s information, including full street address, IP addresses, and a contact name and e-mail address so that our records will be complete and we may better serve you.

Q: How does an institution gain online access?

A: Institutions gain access by IP authentication. IP addresses should be submitted with your subscription order. We will also need the name and e-mail address of the person who will act as your account administrator. This person will have the authority to make changes to IP addresses by contacting our circulation department at [email protected].

Note: It is the institution’s responsibility to monitor website usage. The Publisher is not responsible for online user’s transactions, correspondence, orders, and general usage if the user accesses the Publisher’s website (or other site) based on the institutional subscriber’s access information for The Journal of Clinical Psychiatry.

Q: Why can’t an institution place an order online?

A: Because institutional subscriptions require different processing methods than individual subscriptions, we are unable to offer online ordering for our institutional subscribers. They may submit orders by postal mail or e-mail to [email protected]. (Publisher may need to contact the institution for additional information before the order can be fully processed.)

Q: What is considered an Institution?

A: An institution is mostly an organizational unit at a localized site. An institutional subscriber may be a library, university or other training facility, a medical facility such as a hospital, and others as defined by the Publisher. For print subscriptions, each campus, satellite office, branch, or division is a separate unit and each must have its own subscription. For information about online subscriptions for institutions, please contact [email protected].

INDIVIDUAL SUBSCRIBERS

Q: What type of subscriptions do you offer for individual subscribers?

A: We offer print and online only subscriptions.

Q: Do you have a cancellation policy for subscriptions?

A: Subscriptions may not be cancelled if the order and payment have been received. Please contact us at [email protected] if you have questions about this policy.

Q: I received an invoice for my subscription renewal, but I already paid. Why did I receive another invoice?

A: The most likely explanation is that your payment and the renewal notice crossed in the mail. If you continue to receive notices, please contact us.

Q: How can I change my address for my subscription?

A: You may submit your address change by mail or e-mail to [email protected]. Address changes should be submitted at least six weeks in advance, if possible. We cannot guarantee free replacement for missing issues due to subscriber’s failure to notify us of an address change. Please send the old and new addresses with your request. If you have on-line access you can also log in and go to “Profile” and update your address information.

Q: When will my subscription begin?

A: Print subscriptions will begin with the first available issue after full and correct payment is received. You will receive immediate access to the full text of JCP if your order is placed online.

Q: What payment methods do you accept?

A: We accept checks, money orders, Visa, MasterCard, American Express, and Discover. All payments must be in U.S. funds, and payable through a U.S. bank. Prepayment is required for all orders. Our website is secure, so any information that you submit to us, including credit card information, can be safely transmitted.

Q: How do I receive JCP online?

A:. To access ALL the full text of JCP articles published online, you must be a paid subscriber. There are some articles and C​ME activities available to registered users without a subscription. Anyone who subscribes online to JCP using our secure server and a credit card will receive immediate access to JCP online.

Q: How do I subscribe to JCP and what are my subscription options?

A: Go to our Subscriptions Page for all of our subscription options and pricing.

ONLINE ACCESS

Q: How can I make changes to my record online?

A: Click Profile on our home page after you log in. This will allow you to change such information as your address, username and password, and e-mail address.

Q: How can I access the online editions as an individual subscriber?

A: Click Login located at the top left of the home page. Enter your username and password on the Log In page and click Submit. You should then be logged in and have access to current and past JCP articles and issues.

Q: I entered my username and password correctly, but I am still unable to login.

A: The PPP websites use cookies to personalize and track usage across our sites. If your browser is set to reject cookies, our website may not be able to authenticate you, and you may not be able to login. Please enable cookies to successfully login. If you have concerns about how cookies are being used, see our Privacy Policy.

Q: What if I forgot my password?

A: If you forgot your username and/or password, go to “Login Help” on the home page for instructions on resetting your username/password. You may also contact the Circulation Department for assistance. Send an e-mail inquiry to [email protected].

Q: May I share my username and password?

A: Individual subscribers are allowed online access for a single user only. Usernames and passwords may not be shared.

Q: I cannot read JCP Online, but I am a registered user. What is wrong?

A: Some material is available FREE to registered users but to view all articles posted you must be a paid subscriber.

Q: I have a subscription to JCP but I am unable to access the Journal online.

A: Many subscribers to JCP are not paid subscribers but are instead complimentary print subscribers. If you have not paid for your subscription, you are probably on our complimentary mailing list. This type of subscriber does not receive online access to the full text of JCP articles.

Physicians Postgraduate Press, Inc. appreciates our complimentary print subscribers and has an online option to suit your needs. You may purchase an online-only subscription by visiting our subscription order page on the website. Use our secure server and a credit card to instantly set up your subscription, and select Online Only as your subscription type.

Q: Can I receive access to JCP online without having to purchase a print subscription?

A: Individuals may purchase an online-only subscription for . (Institutions: please contact the circulation department at [email protected] for rates and terms.) You may start your online subscription instantly using our secure server and a major credit card.

SUBSCRIBER CLAIM POLICY FOR MISSING ISSUES

Q: How do I claim missing issues from my subscription?

A: If you feel you have missed an issue and would like to have it replaced, please follow the guidelines below:

• Claims must be submitted to the publisher within four months of publication date. Claims over four months may not be honored. Issues claimed outside the deadline can be purchased at the single issue rate, subject to availability.
• Claims should be submitted in writing by mail, fax, or email.
• Paid subscribers are limited to two (2) honored claims per subscription term.
• Missed issues claimed within four months of publication date will be replaced one time only. Publisher will make every effort to fulfill claims for our paid subscribers. However, occasionally, the supply of our back issues will be depleted and the issues may no longer be available. Publisher does not extend expiration dates for subscribers claiming out-of- print journals or supplements nor do we issue partial refunds.
• To ensure correct processing of your claim, please supply as much information as possible, including your complete mailing address and your customer number (located on your mailing label), if available.
• Publisher reserves the right to deny missed-issue claims for bulk orders delivered to an agent’s consolidated shipping address.
• Damaged-issue claims must be received within 30 days of receipt of the damaged issue.