Citi Field Accessibility Guide

Accessibility Map

Adult Changing Tables

Adult sized changing tables are available for use in the Family Restrooms located on the Excelsior Level behind Section 312 and on the Promenade Level behind section 420.

Allergy Information

Allergy information is available at each concession stand upon request.

Assistive Listening Devices, Handheld Radios, and Real Time Audio

Assistive listening devices and handheld radios are available at no charge by visiting the Rotunda Lost and Found on any game-day. A valid credit card or acceptable form of picture identification, such as a valid driver's license or non-driver government-issued photo ID card, is required as a deposit.

Assistive listening devices repeat the messages broadcast by our public address system (at-bat info, between-innings announcements, etc.) and do not provide a broadcast of the game.

Handheld radios provide our AM radio feed (880 WCBS).

Real time audio can be accessed by downloading the ListenEverywhere app on your smartphone. Once downloaded, follow the prompts to connect and access multiple real time audio feeds of the game, without a delay, including the English TV and Radio feeds and Spanish Radio Feed.

Bag Policy

Backpacks are not permitted at Citi Field, however other bags such as purses, diaper bags that are not backpack-style, tote, drawstring, fully clear backpack-style bags with no obscured inner pockets and messenger style bags along with small soft-sided coolers are still permitted. Exceptions to this policy can be made for bags used for ADA/medical reasons by the Security Supervisor at each entry gate. All bags and hand-carried items are searched prior to entry. Items can be no larger than 16"x16"x8". There are no bag check facilities inside Citi Field.

Beverage Service

All beverages at Citi Field are served using environmentally friendly lids as part of Aramark's nationwide Sip Smarter program. Paper straws are available upon request at beverage service locations. Fans are also allowed to bring their own plastic or reusable straws into the ballpark if needed.

Captioning

Captioning of the ballpark’s public address system is available in 2 locations, a dedicated ribbon board under the main scoreboard in center field and the auxiliary video board in the right field corner. While at least one of these displays is visible from most Citi Field seating locations, guests who rely upon captioning are encouraged to contact Accessibility Services at 718-565-4360 for assistance with seat selection and purchase. To view closed captioning on your mobile device at Citi Field, download MLB Ballpark app and select Closed Captioning in the Enhance Your Experience section under Park Info.

Contact Information

For More information regarding ADA accessibility, please contact Ticket Services:
Phone: (718) 565-4360
Email: [email protected]

Current Hours:

Monday - Friday: 9:00 a.m. - 5:00 p.m. or the end of the 7th inning for home games
Saturday and Sunday: Closed on non-game days. On gamedays - 9:00 a.m. - the end of the 7th inning for home games

Designated Accessible Entry Points

All of our ballpark locations are ADA accessible. If an elevator is not available at the entrance, a ramp is available for patrons to take to the nearest level where an elevator can then be accessed.

Jackie Robinson Rotunda: Located directly in front of the 7 Train stop. Directly in front of the Homerun Apple. Upon entering you can access the elevator by entering thought the Ticket Services Ticket Office.

Shea Entrance - Located adjacent to Lot G along the 1st Base side of the ballpark.
Hodges Entrance - Located adjacent to Lot G along the 1st Base side of the ballpark.
Right Field Gate - Located adjacent to Lot G along the 1st Base side of the ballpark.
Bullpen Gate - Located off 126th Street (near Roosevelt Ave)
Left Field Gate - Located adjacent to Lot B along the 3rd Base side of the Ballpark
Stengel Entrance - Located adjacent to Lot B along the 3rd Base side of the Ballpark
Seaver Entrance - Located adjacent to Lot D along the 3rd Base side of the Ballpark

Dietary Restrictions

Unopened soft plastic bottles or juice boxes for beverages and wrapped food (or food contained in soft plastic, with no metal silverware) would be permitted into the ballpark and is subject to security search.

Drop-Off and Pick Up Location

The Bullpen Gate on Seaver Way is the drop-off and pick-up location for all guests using the Access-A-Ride, NYC Accessible Dispatch, or rideshare services.

Electrical Outlets

Electrical Outlets are available for charging electrical scooters and wheelchairs on all levels of the ballpark. For specific outlet locations guests can visit any Fan Assistance Station.

Elevators

Citi Field has 11 elevators located throughout the facility for wheelchair access. Guests with disabilities may take elevators to all levels of ballpark.

Elevator Information for Elevators B and C

Plaza Level at the Hodges entrance

Delta Level at the Delta Sky360° Club - First Base side

Field Level at Section 114 / Hyundai Club First Base entrance

Empire Level at Suite 216

Excelsior Level at Section 315 / Piazza 31 Club by True Vodka First Base entrance

Promenade Level at Section 411 & 511

Guest Elevators D and E

Plaza Level at the Service Tunnel for ADA access to Section 109-Row A

Field Level at Section 109

Empire Level at the Party Suites 202-203

Excelsior Level at Section 306 / Ramp to Coca-Cola Corner

Promenade Level at Sections 403 & 503

Please note that Elevators D and E will not stop regularly on the Plaza Level once the gates have opened.

Elevator Information for Elevator J

Plaza Level at Bullpen Plaza

Field Level at Section 142

Please note that Elevator J does not have an operator.

Guest Elevator K

Plaza Level at the Service Tunnel next to the Building Command Center

Field Level at Section 133

Excelsior Level at Section 334 (this is the only elevator that provides access to Thomas Tew Reserve- Sections 334-339)

Promenade Level at Section 432 & 532

Guest Elevators N and O

Plaza Level at the Stengel Entrance and ADA access to Section 125-Row A

Field Level at Sections 125 & 126

Empire Level at Suite 243

Excelsior Level at Section 332 and the Metropolitan Grille

Promenade Level at Sections 426 & 526

Guest Elevators P and Q

Plaza Level at the Seaver Entrance*

Delta Level at the Delta Sky360° Club - Third Base side

Field Level at Section 121 / Hyundai Club Third Base entrance

Empire Level at Suite 227

Excelsior Level at Section 324 / Piazza 31 Club by True Vodka Third Base entrance

Promenade Level at Sections 418 & 518

*Please note that Elevators P and Q will not stop on the Plaza Level for the 2021 Season.

Guest Elevator S

Plaza Level at the Jackie Robinson Rotunda Ticket Office

Field Level across from Hyundai Club Third Base entrance

Please note that elevator S does not have an operator.

Emergency Plan

In the event of an emergency, instructions will appear on the scoreboard and Citi Vision board. The Command Post will direct all personnel to posts to assist in the orderly evacuation of guests and event staff.

Entry and Exit Points

All of our ballpark locations are ADA accessible. If an elevator is not available at the entrance, a ramp is available for patrons to take to the nearest level where an elevator can then be accessed.

Shea Entrance - Located adjacent to Lot G along the 1st Base side of the ballpark.
Hodges Entrance - Located adjacent to Lot G along the 1st Base side of the ballpark.
Right Field Gate - Located adjacent to Lot G along the 1st Base side of the ballpark.
Bullpen Gate - Located off 126th Street (near Roosevelt Ave)
Left Field Gate - Located adjacent to Lot B along the 3rd Base side of the Ballpark
Stengel Entrance - Located adjacent to Lot B along the 3rd Base side of the Ballpark
Seaver Entrance - Located adjacent to Lot D along the 3rd Base side of the Ballpark

Family Restrooms

There are 15 family restrooms throughout Citi Field.

Sterling Level – At opposite ends of the Delta Sky 360 Club
Field Level – Behind Sections 111, 114, 121, 124, and 130
Empire Suite Level – Across from Suites 204 and 240
Excelsior Level – Behind Sections 312*, 326, and 339
Promenade Level – Behind Sections 409,420*, and 430

*Denotes family restroom with an adult sized changing table.

Fan Assistance Hotline

Guests experiencing an issue not related to the action on the playing field (i.e. broken seats, unruly fans, or hazardous concourse conditions) should alert Ballpark Operations by calling or texting (646) 438-5000.

Fan Assistance Stations

Guests can stop by these four (4) ballpark locations for directions, to store strollers and wheelchairs, or for general assistance. Mets schedules and First Game Certificates are also available.

Field Level - Across from the Hyundai Club third base entrance and behind Section 142
Excelsior Level – Behind Section 306 at the base of the Coca-Cola Corner ramp
Promenade Level – Behind Section 412

First Aid/Medical

The First Response First Aid room at Citi Field is located on the Field Level across from the Hyundai Club third base entrance.

Gate Times and Access

All gates will open 90 minutes prior to each game so that fans may arrive early to watch infield and batting practice.

Opening times may vary for doubleheaders, concerts and special game dates.

Nursing Station

Presented by Northwell Health, a pod is available for nursing mothers on the Empire Suite Level, across from Suite 213. Those that do not have ticketed access to the Empire Suite Level can obtain a one-day pass from any Fan Assistance Station.

Parking

Citi Field's parking lots include more than 350 parking spaces designated exclusively for guests with disabilities. Accessible spaces are located in lots A, B, F, and G. They are available to any guest displaying a valid parking permit for persons with disabilities and possessing either a Citi Field preferred parking pass or a daily parking receipt for that day's event. Guests with a valid parking permit for persons with disabilities are only entitled to access these parking spaces in the lot corresponding with their parking lot access. Additional accessible parking spaces are available in the Southfield Lot. For more detailed information visit mets.com/accessibility.

Quiet Areas

Guests needing the use of a quiet area can utilize the Hodges (first base), Seaver (third base), or Stengel (left field) elevator lobbies on the Plaza Level (Level 1). First Aid stations may also be available.

Ramps

The Left Field Ramp is available for all guests and provides access to all levels of Citi Field. It is located in the left field corner behind sections 129,329, and 429.

Seating and Ticketing

Accessible seating locations are available throughout Citi Field. Advance purchases may be made through all single game sales channels, including Mets.com, the MLB Ballpark App, or by calling the Mets Ticket Office at (718) 507-TIXX. Subject to availability, tickets are sold in advance and day-of-game at all our Box Office ticket locations. All ticket window counters meet the required height of 36” for wheelchair accessibility.

A minimum of one and maximum of three adjacent companion seat(s) may be purchased for each accessible seat purchased. Additional seats, will try to be found in close proximity, up to the advertised ticket limit. The purchase of tickets for accessible seating is restricted to persons who have (or are purchasing tickets for someone who has) a mobility disability or a disability that requires the use of accessible features that are provided in the accessible seating.

Accessible seating is available in the following sections.

Sterling Level - Sections 16-18

Field Level - Sections 102, 104, 105, 109-114, 116, 119, 121-125, 129-132, 134-136, 140, 142, and 143

Excelsior Level - Sections 303-305, 308, 312, 317, 321, 326, 328, 330, 335 and 336

Promenade Level - Sections 403, 404, 406-411, 413, 415-417, 419-425, and 428-434

Movable Armrest Seating

Citi Field has seating locations throughout the ballpark where one of the armrests can be raised to provide guests additional sitting space. These locations are great for guests that do not require a wheelchair space or companion seat but are looking for a little more room. Seats are located immediately upon entering a section and are aisle seats. These locations can be purchased on Mets.com (click on “More seat details” when selecting seats to verify the seat has a moveable armrest) or by contacting Accessibility Services at (718) 565-4360.

Sensory Inclusion

Partnering with Kulture City, Citi Field is striving to make Mets games more inclusive and comfortable for guests with sensory processing needs. The following sensory resources are available at no charge at the Lost and Found located in the Jackie Robinson Rotunda for use during games and events.

Light Sensitivity Sunglasses
Noise Reducing Headphones
Sensory Bags
Weighted Lap Pads

A valid credit card or acceptable form of picture identification, such as a valid driver's license or non-driver government-issued photo ID card, is required as a deposit. Additionally, Citi Field team members are trained to recognize opportunities to assist with these guests’ enjoyment of the game.

Sensory Nook

A Sensory Nook, located on the Empire Level across from Suite 229, is available to all guests needing a respite from overstimulation while at Citi Field. Additional sensory resources are available in the storage area under the bench, inside of the Sensory Nook. Guests without Suite Level access will need to visit any Fan Assistance Booth to obtain a pass for the Empire Level. Passes are available on the day of each game once ballpark gates open.

Service Animals

A service animal is a working animal, not a pet. Service animals are permitted at Citi Field. The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises. Fans are directed to see a supervisor at the Hodges VIP entrance for directions on where to go for the Service Animal relief area.

Wheelchair Service/ Entry

Wheelchairs are available for any patrons requiring assistance from a ballpark entry gate to their ticketed seat and/or from their seat back to a ballpark exit gate upon departure. This service is available by asking any staff member once inside the gates and is intended only for arrivals and departures. Wheelchair service is available between the ballpark gates and ticketed seat locations only. Wheelchair service may not be used to bring guests from seats to concessions, clubs, retail locations, or anywhere else in the ballpark other than a designated exit gate.

Wheelchair Storage

Fans can stop by one of the four (4) Fan Assistance stations to store strollers and wheelchairs, or for general assistance.

Field Level - Across from the Hyundai Club third base entrance and behind Section 142
Excelsior Level – Behind Section 306 at the base of the Coca-Cola Corner ramp
Promenade Level – Behind Section 412

Please note: Backpacks may not be brought into Citi Field except as otherwise provided in the Citi Field Bag Policy. For a complete list of permitted bags please click the Read More button below.

Inside Citi Field Ballpark