Documents
Support Chatbot Terms
Support Chatbot Terms
Relationship to Substack's Terms of Use
Use of our platform and services, including use of our support chatbot, is governed by our Terms of Use, which are fully incorporated into these Support Chatbot Terms.
Chatbot limitations
Our support chatbot is an automated service provided as a convenience. You understand that support chats may provide inaccurate or incomplete information, and are not a substitute for reviewing Substack's terms and policies. You understand that the support chat cannot speak for Substack, modify our terms or policies, or make any binding promises to you.
Privacy notice
You understand that support chats are facilitated by and provided to a third-party service provider, Decagon.ai, together with that vendor's subprocessors and service providers. Our privacy policy applies to all support chat data and governs how we and our service providers may access and use support chat data.