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approachOur approach to delivery and set-up is tried and tested. We work with our partners on five key stages to achieve the best possible outcome.
/enquire
a seamless process
step 1: benefit mapping
We take a consultancy led approach to guide you through set-up. Where there are complex considerations, our business analysts begin the process by assessing your needs and taking you through a benefit mapping exercise.Starting with the objectives you wish to achieve and the benefits you are aiming to realise, we work our way back through the process to plan how to get you there.
step 2: collaboration and exploration
risr/apply

We explore how you need your risr/apply module to work, translating your objectives into our module to make your administration simple and efficient

risr/assess

We do a deep dive and complete a risr/assess ‘Exam Fit’ exercise to identify the best way to configure your assessments, together with mapping key outcomes and treatments for your processes

risr/advance

We work with you on a risr/advance ‘readiness’ exercise. This is to explore how you need the module to work for you and your users, whilst identifying innovative methods to apply to your processes

step 3: go live
risr/apply

We explore how you need your risr/apply module to work, translating your objectives into our module to make your administration simple and efficient

risr/assess

Our experts support you with every aspect of the set-up, training and review process, ensuring you are 100% comfortable when you go live

risr/advance

The risr/team will consult and guide you on the best set-up for your users and invest time in training your team before the module is activated

step 4: day-to-day operation
Our products are great because our people are great, and we are here to help you every step of the way. We have created a support system and community to assist you in your ‘day-to-day’ operations and to help us to evolve our system.
/customer support
step 5: collaborative development
We lead the way in innovation, but true innovation is driven by fulfilling the needs of the consumer, so we strive to work in partnership with our customers to help us meet their needs of today and anticipate their needs of tomorrow. Which is why we have a feature suggestion portal, you submit your requests, the rest of the community vote and we assess the feedback to help shape the direction of our product development.