Privacy policy

Last updated date: Jan 30, 2024

Proxyman LLC (“us”, “we”, or “our”) operates the https://proxyman.io website (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. This Privacy Policy applies to all Proxyman products, including macOS, Windows, Linux, and iOS versions.

Introduction

1. Data Collection & Usage

1.1 Desktop Applications (macOS, Windows, Linux)

Data We DO NOT Collect

Name and contact details (e.g name, address, phone numbers, day of birth, National ID, etc);
Account details (e.g. username, password);
Payment information (such as bank account information, credit card information, receipts, transactions);
HTTP/HTTPS Requests and Response content (e.g. URL, Host, Domain, Status Code, Headers, Body, etc);
Private information in your devices (e.g. Your data on Download, Desktop, Applications, MAC Address, etc);

Users do not have to register to use Proxyman. Thus, all users are anonymous to us. We do not hold personally identifiable information to identify users.

Regarding the Proxyman Root Certificate, it is a self-signed certificate that is generated in your local machine. Thus, all requests and responses are captured and stored on your computer and Proxyman does not have access to your data.

What’s in your machine, it’s in your machine.

Data We Collect

Email address (only for license activation)
License key (only for license activation)
Device name (only for license activation)
Anonymous analytics data:
- Device model (e.g. MacBook Pro, iMac, etc)
- Session duration
- OS name and version
- Feature usage statistics
Crash reports

Important Notes:

All analytics and crash data is collected anonymously with no personally-identifying information.
You can opt-out of data sharing at any time:
- Go to App Setting → Privacy
- Uncheck "Share analytics with Proxyman" and/or "Share crashed reports with Proxyman"
License-related data (email, license key, device name) is only collected if you activate a paid license. This information is used to:
- Send your license key and payment receipt
- Help you manage devices associated with your license
- Monitor license expiration dates
- Note: We do not use auto-renewal or auto-charging

1.2 iOS Application

Data We DO NOT Collect

Name and contact details (such as name, address, or phone numbers);
Account details (such as username, password, or how often you have used Proxyman);
Payment information (such as bank account information, receipts, transactions);
HTTP/HTTPS Requests and Responses content (e.g. URL, Host, Domain, Status Code, Headers, Body, etc);
Private information in your devices (Such as device models);

Data We Collect

Device name (iOS 15 or earlier) or generic device model (iOS 16+)
- Used only for generating unique self-signed Root Certificates
- Never transmitted to our servers or third parties
- Stored locally on your device only

About Proxyman VPN for iOS

Proxyman iOS uses Apple's Network Extension framework (https://developer.apple.com/documentation/networkextension) to implement the local VPN functionality. This framework allows us to:

Create a local VPN tunnel on your device
Monitor and inspect network traffic for debugging
Keep all data processing local to your device
Operates as a local VPN on your device only
Does not connect to any remote VPN servers
Purpose: Captures device traffic for local debugging
Data storage:
- Stored in local sqlite3 database only
- Located in Shared Group Container
- Automatically cleared when:
  - App is deleted
  - User clicks "Clear" button
- Never transmitted to external servers

2. Service Providers

We employ third-party companies to facilitate our Service, to perform Service-related services, or to assist us in analyzing how our Service is used.

The following companies have access to your Personal Data only to perform the tasks on our behalf and are obligated not to disclose or use it for any other purpose.

2.1 Analytics

We use these following third-party to detect, prevent and address technical issues, and provide analysis of feature-related information so that we can improve the Service

1/ Website:

We do not use any analytics services for our website. We respect your privacy and do not collect any personal information or usage data through our website.

2/ Visual Studio App Center (macOS, iOS) (Deprecated - Only available for Builds v5.11.0 or earlier):

We use App Center to help improve Proxyman’s stability and performance by sending the crash report if Proxyman is terminated unexpectedly. Other diagnostics and usage data is collected anonymously and kept in aggregate with no personally-identifying information.

You can opt-out of sharing this data by going to System Preferences -> Privacy -> Uncheck "Share analytics with Proxyman" or "Share crashed reports with Proxyman".

For more information on the privacy practices of Visual Studio App Center, please visit the Visual Studio App Center Privacy & Terms web page: https://docs.microsoft.com/en-us/appcenter/gdpr/your-data

3/ Sentry (All Platforms):

Sentry is a developer-first error tracking and performance monitoring platform that helps us to improve Proxyman’s stability and performance by sending the crash report if Proxyman is terminated unexpectedly.

You can opt-out of sharing this data by going to App Setting -> Privacy -> Uncheck "Share analytics with Proxyman" or "Share crashed reports with Proxyman".

For more information on the privacy practices of Sentry, please visit the Privacy & Terms web page: https://sentry.io/privacy/

4/ Telemetry Deck (macOS, iOS: Available for Builds v5.12.0 or later):

We use Telemetry Deck to collect anonymous usage data from Proxyman for macOS and iOS. This data is used to improve Proxyman’s stability and performance.

You can opt-out of sharing this data by going to App Setting -> Privacy -> Uncheck "Share analytics with Proxyman" or "Share crashed reports with Proxyman".

For more information on the privacy practices of Telemetry Deck, please visit the Privacy & Terms web page: https://telemetrydeck.com/privacy

2.2 Payment Processor

We use Stripe as our payment processor to handle transactions and help prevent fraud. Stripe collects and processes payment information in accordance with their own privacy policy and security standards. Based on our agreement with Stripe, they are not allowed to use users' information for their own purposes beyond what is necessary for providing payment services to us.

Stripe is a certified PCI Service Provider Level 1, which is the highest level of certification in the payments industry.

For more information on Stripe's privacy practices and how they handle your data, please visit their Privacy Policy page: https://stripe.com/privacy and their Security page: https://stripe.com/docs/security/stripe.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@proxyman.io