WO2022162834A1

WO2022162834A1 - System and product delivery method

Info

Publication number: WO2022162834A1
Application number: PCT/JP2021/003035
Authority: WO
Inventors: ジュラベックハサノフ; 慎太郎中野; 正裕川戸
Original assignee: 日本電気株式会社
Priority date: 2021-01-28
Filing date: 2021-01-28
Publication date: 2022-08-04

Abstract

Provided is a system that enables a business operator to continue business. This system comprises: a reception terminal which receives orders for products; a server device which is connected to the reception terminal; and a storage device which is connected to the server device and where articles can be placed and retrieved. The reception terminal notifies the server device of at least vital data of an orderer. The server device determines the physical condition of the orderer on the basis of the vital data of the orderer and notifies the reception terminal of the determined physical condition. If the orderer is an unwell person, the reception terminal guides the unwell person to retrieve an ordered product from the storage device. The server device notifies the storage device that the ordered product has been stored in the storage device. The storage device notifies the unwell person that the ordered product has been stored.

Description

System and product delivery method

The present invention relates to a system and a product delivery method.

Various technological developments related to biometric authentication using biometric information are underway.

For example, Patent Literature 1 describes that it provides a product sales system via a storage locker that enables the purchase of products, delivery of products, and electronic payment to be performed safely by advanced personal authentication based on biometrics. there is The host computer of Patent Literature 1 receives the customer's own data including the customer ID from the customer, the desired purchase product, and the data regarding the desired storage locker location, and transmits the determined storage locker location to the customer terminal and the storage locker terminal. have the means to The customer terminal of Patent Document 1 includes means for inputting personal data including the customer ID to be transmitted to the host computer, the desired purchase product, the desired storage locker location and storage time, and the storage locker location, storage locker number and storage locker determined from the host computer. Means are provided for receiving the valid storage period. The storage locker terminal of Patent Document 1 includes means for reading biometric authentication data stored in an electronic payment card, means for reading biometric authentication data of a customer, and means for executing electronic payment based on the electronic payment card. .

JP 2010-152842 A

There are many people who hesitate to visit service providers such as retailers and restaurants in order to avoid person-to-person contact. As a result, the number of business operators whose sales will decrease and management will become difficult will increase.

The main purpose of the present invention is to provide a system and product delivery method that contribute to enabling the business continuity of businesses.

According to a first aspect of the present invention, it includes a reception terminal that receives product orders, a server device that is connected to the reception terminal, and a storage device that is connected to the server device and allows articles to be put in and taken out. The reception terminal notifies at least vital data of the orderer to the server device, and the server device determines the physical condition of the orderer based on the vital data of the orderer, and determines the determined physical condition. If the orderer is in poor physical condition, the reception terminal guides the person in poor health to receive the ordered product from the storage device, and the server device receives the order. A system is provided in which the storage device is notified that the product has been stored in the storage device, and the storage device notifies the physically unwell person that the ordered product has been stored.

According to a second aspect of the present invention, it includes a reception terminal that receives product orders, a server device that is connected to the reception terminal, and a storage device that is connected to the server device and allows articles to be put in and taken out. In the system, at least the vital data of the orderer is notified to the server device, the physical condition of the orderer is determined based on the vital data of the orderer, the determined physical condition is notified to the reception terminal, and the if the orderer is in poor physical condition, guiding the person in poor physical condition to receive the ordered product from the storage device, and notifying the storage device that the ordered product has been stored in the storage device; A product delivery method is provided for notifying the unwell person that the ordered product has been stored.

According to each aspect of the present invention, a system and product delivery method are provided that contribute to enabling the business continuity of businesses. In addition, the effect of this invention is not limited above. Other effects may be achieved by the present invention instead of or in addition to this effect.

1 is a diagram for explaining an overview of an embodiment; FIG. BRIEF DESCRIPTION OF THE DRAWINGS It is a figure which shows an example of schematic structure of the service provision system which concerns on 1st Embodiment. FIG. 2 is a diagram showing an example of the appearance of a delivery locker according to the first embodiment; FIG. FIG. 2 is a diagram for explaining a schematic operation of the service providing system according to the first embodiment; FIG. FIG. 2 is a diagram for explaining a schematic operation of the service providing system according to the first embodiment; FIG. FIG. 2 is a diagram for explaining a schematic operation of the service providing system according to the first embodiment; FIG. FIG. 2 is a diagram for explaining a schematic operation of the service providing system according to the first embodiment; FIG. FIG. 2 is a diagram for explaining a schematic operation of the service providing system according to the first embodiment; FIG. 4 is a diagram illustrating an example of a processing configuration of a reception terminal according to the first embodiment; FIG. FIG. 2 is a diagram showing an example of a processing configuration of a server device according to the first embodiment; FIG. It is a figure which shows an example of the orderer information database which concerns on 1st Embodiment. FIG. 4 is a diagram showing an example of a processing configuration of a delivery locker according to the first embodiment; FIG. 3 is a diagram illustrating an example of a processing configuration of a terminal according to the first embodiment; FIG. 4 is a sequence diagram showing an example of operations of the service providing system according to the first embodiment; FIG. It is a figure which shows an example of the hardware constitutions of the server apparatus of this application indication. FIG. 12 is a diagram for explaining the operation of the delivery locker according to the modification of the disclosure of the present application; FIG. 11 is a diagram for explaining the operation of a reception terminal according to a modification of the disclosure of the present application;

First, an outline of one embodiment will be described. It should be noted that the drawing reference numerals added to this outline are added to each element for convenience as an example to aid understanding, and the description of this outline does not intend any limitation. Also, unless otherwise specified, the blocks shown in each drawing represent the configuration of each function rather than the configuration of each hardware unit. Connecting lines between blocks in each figure include both bi-directional and uni-directional. The unidirectional arrows schematically show the flow of main signals (data) and do not exclude bidirectionality. In addition, in the present specification and drawings, elements that can be described in the same manner can be omitted from redundant description by assigning the same reference numerals.

A system according to one embodiment includes a reception terminal 101 that receives product orders, a server device 102 that is connected to the reception terminal 101, and a storage device 103 that is connected to the server device 102 and allows articles to be put in and taken out. (See Figure 1). The reception terminal 101 notifies the server device 102 of at least the orderer's vital data. The server device 102 determines the orderer's physical condition based on the orderer's vital data, and notifies the reception terminal 101 of the determined physical condition. If the orderer is in poor physical condition, the reception terminal 101 guides the person in poor physical condition to receive the ordered product from the storage device 103 . The server device 102 notifies the storage device 103 that the ordered product has been stored in the storage device 103 . The storage device 103 notifies the sick person that the ordered product has been stored.

The server device 102 determines whether the person who ordered the product is in poor physical condition. When the reception terminal 101 determines that the orderer is in poor physical condition, the reception terminal 101 guides (notifies) the orderer that the product will be delivered via the storage device 103 . When the product is stored in the storage device 103, the server device 102 notifies the orderer to that effect via the storage device 103. FIG. The orderer takes out the product from the storage device 103 . In this way, as for the unwell person, the product is delivered via the storage device 103, so the unwell person (a customer who may be suffering from an infectious disease) and the employee of the business come into contact with each other. You can miss an opportunity. As a result, the possibility of the employees of the business contracting infectious diseases is reduced, and the business continuity of the business can be realized during the epidemic season of infectious diseases.

In addition, thermal cameras, etc. may be installed at the entrances and exits of buildings to measure the body surface temperature of visitors. In this case, visitors whose body surface temperature exceeds a predetermined temperature cannot enter the building. In other words, there is a technique for restricting the entry of a person whose body surface temperature is higher than a predetermined value. However, such techniques only prevent persons who may have an infectious disease from entering the building. Even if this technology is used, it is difficult for restaurants and shops to continue their business. Specifically, there is a problem that services cannot be provided to customers whose body surface temperature exceeds a predetermined value. On the other hand, in the system shown in FIG. 1, the business can safely provide services (sell products) even to people who are in poor physical condition, so it can be expected to secure the sales necessary for business continuity.

Specific embodiments will be described in more detail below with reference to the drawings.

[First embodiment]
The first embodiment will be described in more detail with reference to the drawings.

FIG. 2 is a diagram showing an example of the schematic configuration of the service providing system according to the first embodiment. Referring to FIG. 2, the service providing system includes a reception terminal 10, a server device 20, a delivery locker 30, and a printer 40. FIG.

Each device shown in FIG. 2 is interconnected. For example, the reception terminal 10 and the server device 20 are connected by a wired or wireless communication means so that they can communicate with each other. In FIG. 2, illustration of connection lines between devices is omitted.

The reception terminal 10 is installed near the entrance of the store. The reception terminal 10 receives orders for products from customers. The reception terminal 10 is connected to a gate 11 installed at the entrance. The reception terminal 10 controls opening and closing of the gate 11 . The reception terminal 10 has a camera device (not shown) and is configured to be able to acquire the customer's biometric information (face image). In addition, the reception terminal 10 is equipped with a thermo camera (not shown) and is configured to be able to acquire the customer's vital data (body surface temperature).

The server device 20 is a device that controls the entire service providing system. The server device 20 may be installed in the shop where the reception terminal 10 is installed, or may be installed on the network (on the cloud).

The delivery locker 30 is a storage device in which items can be put in and taken out. The delivery locker 30 is configured to be able to store articles from the inside of the store (first direction) and to take out the articles from the outside of the store (second direction). A service provider (store operator) and a customer can deliver and receive products through the delivery locker 30 .

The delivery locker 30 is installed at the boundary between the inside and outside of the store (service providing place). The delivery locker 30 is configured so that when an item is put in from inside the store, the item can be taken out from outside the store. The delivery locker 30 is equipped with a camera device (not shown in FIG. 2), and is configured to be able to acquire external customer biometric information.

FIG. 3 is a diagram showing an example of the appearance of the delivery locker 30. FIG. FIG. 3(a) shows an example of the appearance of the delivery locker 30 viewed from inside the store. FIG. 3(b) shows an example of the appearance of the delivery locker 30 viewed from the outside of the store.

As shown in FIG. 3, the delivery locker 30 has a plurality of lockers. Each locker is assigned a locker number. In FIG. 3, the letters and numbers written on the upper left of each locker are the locker numbers.

As shown in FIG. 3(a), a two-dimensional code 31 is attached to each of the delivery lockers 30 on the inside side of the store. The two-dimensional code includes the locker number of each locker as information. That is, the locker number is encoded in the two-dimensional code. Although the same design (pattern) is used for the two-dimensional code shown in FIG. 3(a), different designs are actually written according to the locker number or the like.

As shown in FIG. 3(b), a locker number is also assigned to the delivery locker 30 on the outside of the store. A display panel 32 and a camera 33 are installed on the outside of the delivery locker 30.

The display panel 32 provides various information to the user (orderer). The camera 33 is installed so as to be able to image a person standing in front of its own device (delivery locker 30).

The printer 40 is means for outputting printed matter (for example, labels that can be attached to products) based on instructions from the server device 20 .

The biometric information disclosed in the present application includes a face image, a fingerprint image, an iris image, a finger vein image, a palm print image, a palm vein image, and the like. Alternatively, the biometric information may be voice data (voiceprint) in which human voice is stored. The number of pieces of biometric information may be one or plural. Note that the term “biological information” in the disclosure of the present application means image data including all or part of a living body, audio data, and feature amounts generated from the image. In the first embodiment, a case will be described in which a facial image or a feature amount generated from the facial image is used as biometric information.

[Overview of system operation]
An outline of the operation of the service providing system according to the first embodiment will be described with reference to FIG.

In addition, in the drawings including FIG. 2, a person colored in white indicates "a person in good health", a person colored in dark gray indicates a "person in poor health", and a person colored in light gray indicates an "employee".

A customer who visits the store moves in front of the reception terminal 10. The reception terminal 10 acquires the customer's biological information (face image) and vital data (body surface temperature).

The reception terminal 10 displays a GUI (Graphical User Interface) for providing services to customers and acquires customer orders. For example, the reception terminal 10 receives a customer's order using a GUI as shown in FIG.

The reception terminal 10 makes payments for customer orders by any means. For example, the reception terminal 10 makes a payment using cash, electronic money, or the like. Alternatively, the reception terminal 10 may perform settlement using biometric authentication. When a payment is made using biometric authentication, the reception terminal 10 sends the biometric information and the order to a payment server (not shown) that associates and stores the biometric information and payment information (for example, account information such as credit card information). Send the content and request payment. Alternatively, biometric information and payment information may be stored in the server device 20 in advance.

When the payment is completed, the reception terminal 10 notifies the orderer that the order has been completed and details of the order. For example, the reception terminal 10 notifies the orderer of the details of the order through a display as shown in FIG. The orderer confirms the details of the order and memorizes the order number.

"Order No." shown in FIG. 5 is identification information (ID: Identifier) that identifies the order by the orderer. In the explanation below, the order number may be referred to as "order ID". The reception terminal 10 numbers an order ID each time the orderer's payment processing is completed. Note that the reception terminal 10 may initialize the order ID each time a predetermined period of time elapses (for example, each time the date changes).

The reception terminal 10 notifies the server device 20 of at least the orderer's vital data. More specifically, the reception terminal 10 transmits an "orderer registration request" including the order ID, the orderer's biometric information (face image), the orderer's vital data (body surface temperature), and the ordered product information to the server device 20. (S01). Note that the ordered product information is information that specifies a product (including media on which information, data, etc. are described) obtained by the customer paying money. For example, the ordered product information includes the name of the product ordered by the customer (product name).

Upon receiving the orderer registration request, the server device 20 determines the physical condition of the orderer. The server device 20 determines the physical condition of the orderer based on the orderer's vital data. Specifically, the server device 20 determines whether or not the orderer has a fever by performing threshold processing on the acquired body surface temperature. The server apparatus 20 sets a fever person as a poor physical condition, and sets a non-fever person as a good physical condition.

The server device 20 generates a feature amount from the acquired face image. The server device 20 associates and stores the orderer's biometric information (face image, feature amount), vital data (body surface temperature), physical condition (person in good physical condition, person in poor physical condition), order ID, and product name. The server device 20 stores this information in the "orderer information database".

In addition, when the server device 20 determines the physical condition of the orderer, it transmits the determination result (person in good physical condition, person in poor physical condition) to the reception terminal 10 (S02 in FIG. 2). The server device 20 notifies the reception terminal 10 of the physical condition of the orderer.

The reception terminal 10 performs an operation according to the received determination result. For example, if the orderer is in good physical condition, the reception terminal 10 displays a display as shown in FIG. 6(a) to prompt the orderer to enter the store. Also, the reception terminal 10 opens the gate 11 to allow the orderer to pass through.

In this case, the orderer (person in good physical condition) moves to the "accessible area (shaded area in Figure 2)" inside the store and waits for the ordered product. The orderer receives the ordered product over the counter, as will be described later. In addition, the customer cannot enter the inside of the store beyond the accessible area.

If the orderer is in poor physical condition, the reception terminal 10 displays a display as shown in FIG. 6(b), prompting the orderer to wait in front of the delivery locker 30. If the orderer is in poor physical condition, the reception terminal 10 guides the person in poor physical condition to receive the ordered product from the delivery locker 30. - 特許庁

After determining the orderer's physical condition, the server device 20 transmits the provided product information to the printer 40 (S03 in FIG. 2). Printer 40 prints a label containing the information. The printed label is attached to the product. The provided product information is information related to products provided to the orderer. The product information to be provided includes biometric information (characteristic amount) of the orderer, physical condition of the orderer (good physical condition, poor physical condition), order ID, order product information (product name), and the like.

In this way, the server device 20 prints from the printer 40 a label on which the orderer's biological information, the orderer's physical condition, the order ID, and the product name of the ordered product are described.

Various methods are conceivable regarding the form and format in which the provided product information is written (embedded) in the printed label. For example, a label containing a two-dimensional code in which the above four pieces of information (biological information, physical condition, order ID, product name) are encoded may be printed.

Alternatively, in addition to a two-dimensional code or the like in which the above four pieces of information are encoded, part of the four pieces of information may be written on the label in a human recognizable form. For example, the printer 40 may print a label in which the order ID and product name are written as they are, and the appearance (color and shape) varies according to the physical condition of the orderer.

For example, when a person in good physical condition orders product A, a label as shown in FIG. 7(a) is printed. Alternatively, when a person in poor physical condition orders product B, a label as shown in FIG. 7(b) is printed. In order to distinguish between the label for the person in good physical condition and the label for the person in poor physical condition, the labels are generated in different colors. The two-dimensional code shown in FIGS. 7(a) and 7(b) includes at least the biometric information of the orderer.

The store employee affixes the label printed from the printer 40 to the corresponding product (the product with the same product name as the label). The employee delivers the labeled product to the orderer. Based on the appearance (color, shape, etc.) of the label, the employee determines whether the labeled product was ordered by a person in good physical condition or by a person in poor physical condition.

Alternatively, the employee may operate the terminal 50 that the employee possesses and read the contents of the two-dimensional code written on the label to determine whether the product is for people in good physical condition or for people in poor physical condition.

　Employees carry the products ordered by those who are in good physical condition (no fever) to the counter inside the store and deliver the products to the orderer from the counter. The employee calls the orderer by uttering the order ID and product name on the label attached to the product, and delivers the product to the orderer.

　The employee stores the product in the delivery locker 30 for the product ordered by the person who is not feeling well (fever). At that time, the employee operates the terminal 50 that the employee possesses and obtains the biometric information of the orderer from the label attached to the product to be stored. Also, the employee operates the terminal 50 to acquire the locker number of the locker storing the product. For example, the terminal 50 captures the two-dimensional code attached to the product and the locker, and decodes the two-dimensional code to acquire the orderer's biometric information and the locker number.

The terminal 50 transmits a "product storage notification" including the orderer's biometric information and locker number to the server device 20 (S04 in FIG. 2). The server device 20 receives from the employee's terminal 50 a "product storage notification" including the storage location of the ordered product in the delivery locker 30 (information on the location where the ordered product is stored; for example, locker number). .

The server device 20 identifies the orderer by matching processing using the biometric information obtained from the product storage notice and the biometric information stored in the orderer information database. The server device 20 associates and stores the specified orderer and the locker number of the locker in which the ordered product is stored. The server device 20 sets the storage location (locker number) included in the product storage notification to the entry of the orderer identified by the verification process.

When the product is stored in the delivery locker 30, the server device 20 notifies the locker that the ordered product has been stored in the delivery locker 30. Specifically, when the server device 20 receives the "product storage notification" from the employee's terminal 50 and stores the locker number, it transmits the "storage completion notification" to the delivery locker 30 (S05). The storage completion notification includes the order ID, product name, etc. corresponding to the stored product.

The delivery locker 30 displays according to the storage completion notification. For example, the delivery locker 30 displays on the display panel 32 as shown in FIG. Among the orderers who have confirmed the display shown in FIG.

In this way, when the ordered product is stored in the delivery locker 30, the server device 20 transmits to the delivery locker 30 a storage completion notification including the information (order ID, product name) of the product stored in the locker. The delivery locker 30 notifies the unwell person that the ordered product has been stored in response to receiving the storage completion notification.

The delivery locker 30 takes a picture of the orderer using the camera 33 and sends an authentication request including the biometric information to the server device 20 (S06 in FIG. 2).

The server device 20 performs biometric authentication using the biometric information included in the authentication request and the biometric information stored in the orderer information database. The server device 20 delivers the authentication result (authentication success, authentication failure) to the locker 30 (S07).

If the authentication succeeds, the server device 20 delivers a positive response (response notifying of successful authentication) including the locker number stored in the orderer information database to the locker 30 . When the biometric authentication is successful, the server device 20 notifies the delivery locker 30 of the storage location (locker number) where the item ordered by the person to be authenticated is stored.

If the authentication fails, the server device 20 delivers a negative response notifying of the authentication failure to the delivery locker 30 .

The delivery locker 30 operates according to the authentication result. When receiving an affirmative response (successful authentication), the delivery locker 30 unlocks the locker corresponding to the locker number included in the response. The customer receives the merchandise stored in the locker. In this way, the delivery locker 30 enables a person who has successfully authenticated (a person to be authenticated who has been determined to be authenticated successfully) to take out the ordered product from the storage location notified by the server device 20 .

When a negative response (authentication failure) is received, the delivery locker 30 notifies the customer to that effect through the display panel 32 or the like. For example, the delivery locker 30 notifies the person to be authenticated (the customer determined to have failed the authentication) to check the order ID and the like again.

Next, details of each device included in the service providing system according to the first embodiment will be described.

[Reception terminal]
FIG. 9 is a diagram showing an example of a processing configuration (processing modules) of the reception terminal 10 according to the first embodiment. Referring to FIG. 9, the reception terminal 10 includes a communication control unit 201, a customer detection unit 202, a biometric information acquisition unit 203, a vital data acquisition unit 204, an order processing unit 205, and an orderer registration request unit 206. , an orderer guide unit 207 and a storage unit 208 .

The communication control unit 201 is means for controlling communication with other devices. For example, the communication control unit 201 receives data (packets) from the server device 20 . Also, the communication control unit 201 transmits data to the server device 20 . The communication control unit 201 transfers data received from other devices to other processing modules. The communication control unit 201 transmits data acquired from other processing modules to other devices. In this manner, other processing modules transmit and receive data to and from other devices via the communication control unit 201 .

The customer detection unit 202 is means for detecting whether or not a customer is present in front of the device itself. The customer detection unit 202 detects customers by any means. For example, the customer detection unit 202 detects customers by controlling a camera device and analyzing acquired images.

The customer detection unit 202 controls the camera device to capture an image of the front of the device periodically or at a predetermined timing. The customer detection unit 202 determines whether or not the acquired image includes a face image of a person, and sets "customer present" when the face image is included. Alternatively, the customer detection unit 202 may detect the presence or absence of a customer using a human sensor or the like. When a customer is detected, the customer detection unit 202 notifies the biometric information acquisition unit 203, the vital data acquisition unit 204, and the order processing unit 205 to that effect.

The biometric information acquisition unit 203 is means for controlling the camera device and acquiring the face image (biometric information) of the visitor in front of the visitor. When the biometric information acquisition unit 203 receives the notification that the customer has been detected from the customer detection unit 202, the biometric information acquisition unit 203 takes an image of the customer. A biometric information acquisition unit 203 extracts a face image from the image data. The biometric information acquisition unit 203 delivers the extracted face image to the orderer registration request unit 206 .

Note that existing technology can be used for face image detection processing and face image extraction processing by the customer detection unit 202 and the biometric information acquisition unit 203, so detailed description thereof will be omitted. For example, the biometric information acquisition unit 203 and the like may extract a face image (face region) from image data using a learning model learned by a CNN (Convolutional Neural Network). Alternatively, the biometric information acquisition unit 203 and the like may extract a face image using a technique such as template matching.

The vital data acquisition unit 204 is means for controlling the thermal camera and acquiring the vital data (for example, body surface temperature) of the customer in front of the customer. The vital data acquisition unit 204 acquires thermal image data of the customer upon receiving the notification that the customer has been detected from the customer detection unit 202 . The vital data acquisition unit 204 calculates the average value of pixel values in a predetermined region in the thermal image data, and calculates the body surface temperature of the customer. Alternatively, the vital data acquisition unit 204 may directly acquire the body surface temperature from a thermal camera that outputs the body surface temperature. The vital data acquisition unit 204 passes the body surface temperature of the customer to the orderer registration request unit 206 .

The order processing unit 205 is means for processing customer orders. For example, when the order processing unit 205 receives a notification that a customer has been detected from the customer detection unit 202, the order processing unit 205 acquires the customer's order (ordered product name) using a GUI as shown in FIG.

After that, the order processing unit 205 uses any means to settle the payment for the product ordered by the customer. For example, as described above, the order processing unit 205 settles orders by means of cash, electronic money, biometric authentication, or the like.

When the payment is completed, the order processing unit 205 numbers an order ID (order number) for identifying the order. After that, the order processing unit 205 notifies the orderer of the details of the order. For example, the order processing unit 205 displays as shown in FIG.

In addition, the order processing unit 205 passes the ordered product information (product name) corresponding to the order ID numbered above to the orderer registration requesting unit 206 .

The orderer registration requesting unit 206 is means for requesting the server device 20 to register information on the orderer. After acquiring the necessary information from the biometric information acquiring unit 203, the vital data acquiring unit 204, and the order processing unit 205, the orderer registration requesting unit 206 generates an orderer registration request. The orderer registration requesting unit 206 transmits the generated orderer registration request to the server device 20 .

The orderer registration request includes the orderer's biological information (face image), vital data (body surface temperature), order ID, and ordered product information (product name).

The orderer guidance section 207 is means for guiding the place of movement of the orderer who has completed the order. The orderer guidance unit 207 changes the place to be guided according to the physical condition of the orderer notified from the server device 20 . Specifically, the orderer guidance unit 207 guides a person in good physical condition (a person who does not have a fever) to move into the store. For example, the orderer guide unit 207 guides the orderer to the inside of the store using a display as shown in FIG. 6(a). In that case, the orderer guide section 207 opens the gate 11 so that the orderer can move inside.

The orderer guidance unit 207 guides a person who is in poor physical condition (a person with a fever) to wait near the delivery locker 30. For example, the orderer guide unit 207 guides the orderer to move to the vicinity of the delivery locker 30 using a display as shown in FIG. 6(b).

The storage unit 208 is means for storing information necessary for the operation of the reception terminal 10 .

[Server device]
FIG. 10 is a diagram showing an example of a processing configuration (processing modules) of the server device 20 according to the first embodiment. Referring to FIG. 10, the server device 20 includes a communication control unit 301, an orderer registration unit 302, a physical condition determination unit 303, a label print instruction unit 304, a product storage management unit 305, and an authentication request processing unit 306. , and a storage unit 307 .

The communication control unit 301 is means for controlling communication with other devices. For example, the communication control unit 301 receives data (packets) from the reception terminal 10 . Also, the communication control unit 301 transmits data to the reception terminal 10 . The communication control unit 301 passes data received from other devices to other processing modules. The communication control unit 301 transmits data acquired from other processing modules to other devices. In this way, other processing modules transmit and receive data to and from other devices via the communication control unit 301 .

The orderer registration unit 302 is means for registering orderer information. The orderer registration unit 302 receives an orderer registration request from the reception terminal 10 . The orderer registration unit 302 generates a feature amount (a feature vector consisting of a plurality of feature amounts) from the face image included in the orderer registration request.

Since existing technology can be used for the feature amount generation process, detailed description thereof will be omitted. For example, the orderer registration unit 302 extracts the eyes, nose, mouth, etc. from the face image as feature points. After that, the orderer registration unit 302 calculates the position of each feature point and the distance between each feature point as a feature amount, and generates a feature vector (vector information characterizing the face image) composed of a plurality of feature amounts.

The orderer registration unit 302 adds an entry to the orderer information database and registers the orderer information (see FIG. 11). The orderer registration unit 302 writes the orderer's biological information (face image, feature amount), body surface temperature, order ID, and ordered product information (product name) in the corresponding fields of the newly added entry (see FIG. 11). (see bottom of page).

When the orderer registration unit 302 processes the orderer registration request and adds a new entry to the orderer information database, it notifies the physical condition determination unit 303 to that effect along with the entry number of the database.

The physical condition determination unit 303 is means for determining the physical condition of the orderer. The physical condition determination unit 303 determines the physical condition of the orderer registered in the orderer information database based on the vital data (body surface temperature). Specifically, the physical condition determination unit 303 performs threshold processing on the body surface temperature, and determines whether the orderer is in good physical condition or in poor physical condition according to the result.

More specifically, the physical condition determination unit 303 determines that the orderer is in poor physical condition if the body surface temperature is higher than a threshold (eg, 37.5 degrees). The physical condition determination unit 303 determines that the orderer is in good physical condition if the body surface temperature is equal to or less than the threshold.

The physical condition determination unit 303 writes the determination result in the corresponding entry of the orderer information database. Also, the physical condition determination unit 303 notifies the reception terminal 10 of the determination result. Further, the physical condition determination unit 303 notifies the label print instruction unit 304 of the completion of the physical condition determination of the orderer and the entry number.

The label print instruction unit 304 is a means for instructing the printer 40 to print a label on which provided product information is described. The label printing instruction unit 304 transmits to the printer 40 the “provided product information” including the registered biometric information (characteristic amount) of the orderer, physical condition, order ID, and product name.

The product storage management unit 305 is means for managing product storage. The product storage management unit 305 receives a “product storage notification” from the employee's terminal 50 . The product storage management unit 305 executes matching processing using the biometric information included in the notification and the biometric information registered in the orderer information database.

The product storage management unit 305 sets the feature amount included in the product storage notification as a matching target, and performs matching processing with the feature amount registered in the orderer information database. More specifically, the product storage management unit 305 sets the feature quantity (feature vector) included in the product storage notification as a matching target, and compares the feature quantity (feature vector) with a plurality of feature vectors registered in the orderer information database. Perform pair N (N is a positive integer, same hereafter) matching.

The product storage management unit 305 calculates the degree of similarity between the feature amount to be matched and each of the plurality of feature amounts on the registration side. Chi-square distance, Euclidean distance, or the like can be used for the degree of similarity. Note that the greater the distance, the lower the similarity, and the closer the distance, the higher the similarity.

The product storage management unit 305 selects a feature quantity having the highest similarity with the feature quantity to be compared from among the plurality of feature quantities registered in the orderer information database and having a similarity greater than or equal to a predetermined value. Identify the entries that have

The product storage management unit 305 sets the locker number included in the product storage notification in the locker number field of the specified entry (orderer).

After processing the product storage notification, the product storage management unit 305 transmits a "storage completion notification" to the delivery locker 30. More specifically, the product storage management unit 305 delivers to the locker 30 a “storage completion notification” including the order ID and product name of the entry (orderer) to which the locker number is set.

The authentication request processing unit 306 is means for processing the authentication request received from the delivery locker 30. The authentication request processing unit 306 generates a feature amount from the face image (biometric information) included in the authentication request. The authentication request processing unit 306 sets the generated feature quantity on the collation side and sets the feature quantity registered in the orderer information database on the registration side, respectively, and executes one-to-many collation.

The authentication request processing unit 306 determines that if there is a feature amount whose similarity to the feature amount to be matched is equal to or greater than a predetermined value among the plurality of feature amounts registered in the orderer information database, the authentication request processing unit 306 Determine that the authentication has succeeded. If such a feature amount does not exist, the authentication request processing unit 306 determines that authentication of the person to be authenticated has failed.

If the authentication fails, the authentication request processing unit 306 notifies the delivery locker 30 of the authentication failure. The authentication request processing unit 306 delivers a negative response indicating authentication failure to the delivery locker 30 .

If the authentication is successful, the authentication request processing unit 306 reads out the set value from the locker number field of the entry having the feature quantity with the highest similarity to the feature quantity to be matched from the orderer information database. The authentication request processing unit 306 notifies the locker 30 of the authentication success and the read locker number. The authentication request processing unit 306 delivers an affirmative response (response indicating successful authentication) including the locker number to the locker 30 .

The storage unit 307 is means for storing information necessary for the operation of the server device 20 .

[Delivery Locker]
FIG. 12 is a diagram showing an example of a processing configuration (processing modules) of the delivery locker 30 according to the first embodiment. Referring to FIG. 12, delivery locker 30 includes communication control section 401 , storage notification section 402 , authentication request section 403 , and storage section 404 .

The communication control unit 401 is means for controlling communication with other devices. For example, the communication control unit 401 receives data (packets) from the server device 20 . Also, the communication control unit 401 transmits data to the server device 20 . The communication control unit 401 transfers data received from other devices to other processing modules. The communication control unit 401 transmits data acquired from other processing modules to other devices. In this manner, other processing modules transmit and receive data to and from other devices via the communication control unit 401 .

The storage notification unit 402 is means for notifying the orderer that the product has been stored in the delivery locker 30 . When the storage notification unit 402 receives the "storage completion notification" from the server device 20, the storage notification unit 402 notifies the orderer (orderer waiting near the delivery locker 30) that the product has been stored. Specifically, the storage notification unit 402 performs a display as shown in FIG. 8 to notify the orderer of product storage. Note that the order number (order ID) and product name are included in the storage completion notification.

The authentication requesting unit 403 is means for requesting the authentication of the user in front of the server device 20 . The authentication requesting unit 403 determines whether or not there is an orderer (person to be authenticated) in front of the device by means of a motion sensor, image analysis, or the like.

When the person to be authenticated is detected, the authentication requesting unit 403 acquires the biometric information (face image) of the person to be authenticated. Authentication request unit 403 transmits an authentication request including a face image to server device 20 .

The authentication requesting unit 403 receives a response from the server device 20 to the authentication request.

If the authentication result is "authentication failure", the authentication requesting unit 403 notifies the person to be authenticated to that effect. For example, the authentication requesting unit 403 displays a display prompting the person to be authenticated to reconfirm the order ID and the ordered product. Further, the authentication requesting unit 403 prompts the person to be authenticated to leave the own device (delivery locker 30).

If the authentication result is "successful authentication", the authentication requesting unit 403 unlocks the locker corresponding to the locker number notified from the server device 20. The authentication requesting unit 403 notifies the person to be authenticated of the location of the unlocked locker (locker number).

The storage unit 404 is means for storing information necessary for the operation of the delivery locker 30.

[printer]
A description of the processing configuration relating to the printer is omitted. This is because a general-purpose printing machine can be used as the printer 40, and its configuration is obvious to those skilled in the art.

[Terminal]
FIG. 13 is a diagram showing an example of a processing configuration (processing modules) of the terminal 50 according to the first embodiment. Referring to FIG. 13 , terminal 50 includes communication control section 501 , product storage notification section 502 , and storage section 503 .

The communication control unit 501 is means for controlling communication with other devices. For example, the communication control unit 501 receives data (packets) from the server device 20 . Also, the communication control unit 501 transmits data to the server device 20 . The communication control unit 501 passes data received from other devices to other processing modules. The communication control unit 501 transmits data acquired from other processing modules to other devices. In this manner, other processing modules transmit and receive data to and from other devices via the communication control unit 501 .

The product storage notification unit 502 is means for notifying the server device 20 of the fact that the employee has stored the product in the delivery locker 30 . The product storage notification unit 502 photographs the two-dimensional code attached to the product stored in the delivery locker 30 and decodes the biometric information of the orderer from the two-dimensional code according to the operation of the employee.

In addition, the product storage notification unit 502 photographs the two-dimensional code attached to the locker in which the employee has stored the product, and decodes the locker number from the two-dimensional code in response to the employee's operation.

The product storage notification unit 502 transmits to the server device 20 a "product storage notification" including the acquired biometric information (characteristic value) and locker number.

The storage unit 503 is means for storing information necessary for the operation of the terminal 50 .

[Operation of service providing system]
Next, operation of the service providing system according to the first embodiment will be described.

FIG. 14 is a sequence diagram showing an example of the operation of the service providing system according to the first embodiment.

When the reception terminal 10 detects a customer, it acquires the customer's biometric information and vital data (step S101).

The reception terminal 10 acquires the customer's order before or after acquiring the biometric information. The reception terminal 10 performs settlement regarding the customer's order. The reception terminal 10 transmits an "orderer registration request" including the customer's biological information (face image), vital data (body surface temperature), order ID, and ordered product information (product name) to the server device 20 (step S102). ).

The server device 20 determines the orderer's physical condition based on the obtained vital data (step S103). The server device 20 stores the orderer's biological information and the like in association with the orderer's physical condition.

The server device 20 prints a label to be attached to the product (step S104). Specifically, the server device 20 transmits the “provided product information” to the printer 40 and instructs the printer 40 to print the label.

　Employees affix the printed labels to the products. Also, the employee determines whether the product is for people in good physical condition or for people in poor physical condition based on the appearance (color, shape, etc.) of the printed label. If the product is for a person who is in poor physical condition (a person with a fever), the employee stores the product in the delivery locker 30. - 特許庁

When the employee stores the labeled product in the delivery locker 30, the terminal 50 receives the orderer's biological information (characteristic quantity) obtained from the attached label and the product including the locker number of the locker in which the product is stored. A storage notification is transmitted to the server device 20 (step S105).

The server device 20 identifies the orderer through verification processing using the biometric information included in the product storage notification (execution of verification processing; step S106). The server device 20 associates the identified orderer with the locker number notified from the terminal 50 and stores them.

The server device 20 transmits a "storage completion notification" including the order ID and product name to the delivery locker 30 (step S107).

In response to receiving the storage completion notification, the delivery locker 30 notifies the orderer that the product has been stored. The orderer who receives the notification moves to the front of the delivery locker 30. - 特許庁

The delivery locker 30 acquires the biometric information of the orderer (person to be authenticated) and transmits an authentication request including the acquired biometric information (face image) to the server device 20 (step S108).

Upon receiving the authentication request, the server device 20 executes biometric authentication and transmits the result to the delivery locker 30 (steps S109, S110). If the authentication succeeds, the server device 20 delivers the locker number of the locker in which the product is stored and notifies the locker 30 of it.

When the biometric authentication is successful, the delivery locker 30 opens the locker with the locker number notified from the server device 20 (step S111). The person to be authenticated (orderer) takes out the product from the locker.

As described above, when the service providing system (merchandise providing system) according to the first embodiment determines that the orderer has a fever, the person who has a fever (the person who is unwell) is not allowed to enter the store. Guide (instruct) to wait outside. That is, in the service providing system according to the first embodiment, the gate 11 installed in the store does not open unless the person is judged to be in good physical condition, so the person in poor physical condition cannot enter the store. In addition, the printer 40 prints a label on which orderer information and ordered product information are described. The employee determines whether the product to which the label is attached is for people with fever or for people without fever, based on the color, shape, etc. of the printed label. The employee stores the product for the person with fever in the delivery locker 30. - 特許庁At that time, the employee operates the terminal 50 to notify the server device 20 of the stored biometric information about the person who ordered the product and the locker number specifying the location where the product was stored. The server device 20 identifies the orderer based on the acquired biometric information, and registers the locker number in the orderer information database. In addition, the server device 20 notifies the orderer via the delivery locker 30 that the product has been stored. The orderer who received the notification moves to the front of the delivery locker 30 and undergoes biometric authentication. When the biometric authentication is successful, the delivery locker 30 opens the locker in which the product is stored so that the orderer (the person with fever) can take out the product. By operating such a system, it is possible to provide customers with services (products) without contact between feverish persons and store employees. As a result, even if a febrile person has an infectious disease, the employees are less likely to contract the infectious disease and the business can continue to operate. In addition, the person who ordered the product is specified by biometric authentication, and it is impossible for a person other than the person who ordered the product to take out the product. Thus, the service providing system according to the first embodiment can safely and securely provide products to customers. Furthermore, according to the service providing service according to the first embodiment, the business operator can provide the service without contacting the customer, so the business efficiency can be improved and the cost can be reduced.

Next, the hardware of each device that makes up the service providing system will be explained. FIG. 15 is a diagram showing an example of the hardware configuration of the server device 20. As shown in FIG.

The server device 20 can be configured by an information processing device (so-called computer), and has the configuration illustrated in FIG. For example, the server device 20 includes a processor 311, a memory 312, an input/output interface 313, a communication interface 314, and the like. Components such as the processor 311 are connected by an internal bus or the like and configured to be able to communicate with each other.

However, the configuration shown in FIG. 15 is not intended to limit the hardware configuration of the server device 20. The server device 20 may include hardware (not shown) and may not have the input/output interface 313 as necessary. Also, the number of processors 311 and the like included in the server device 20 is not limited to the example illustrated in FIG.

The processor 311 is, for example, a programmable device such as a CPU (Central Processing Unit), MPU (Micro Processing Unit), DSP (Digital Signal Processor). Alternatively, processor 311 may be a device such as FPGA (Field Programmable Gate Array), ASIC (Application Specific Integrated Circuit), or the like. The processor 311 executes various programs including an operating system (OS).

The memory 312 is RAM (Random Access Memory), ROM (Read Only Memory), HDD (Hard Disk Drive), SSD (Solid State Drive), or the like. The memory 312 stores an OS program, application programs, and various data.

The input/output interface 313 is an interface for a display device and an input device (not shown). The display device is, for example, a liquid crystal display. The input device is, for example, a device such as a keyboard or mouse that receives user operations.

The communication interface 314 is a circuit, module, etc. that communicates with other devices. For example, the communication interface 314 includes a NIC (Network Interface Card) or the like.

The functions of the server device 20 are realized by various processing modules. The processing module is implemented by the processor 311 executing a program stored in the memory 312, for example. Also, the program can be recorded in a computer-readable storage medium. The storage medium can be non-transitory such as semiconductor memory, hard disk, magnetic recording medium, optical recording medium, and the like. That is, the present invention can also be embodied as a computer program product. Also, the program can be downloaded via a network or updated using a storage medium storing the program. Furthermore, the processing module may be realized by a semiconductor chip.

The basic hardware configuration of the reception terminal 10, the terminal 50, etc. is not different from that of the server device 20, so the explanation is omitted. For example, the reception terminal 10 may further include a camera, a thermal camera, or the like. The delivery locker 30 may be provided with a display panel 32, a camera 33, and the like.

The server device 20 is equipped with a computer, and the functions of the server device 20 can be realized by causing the computer to execute a program. The product delivery method is executed through the cooperation of the devices included in the service providing system.

[Modification]
The configuration, operation, etc. of the service providing system described in the above embodiment are examples, and are not intended to limit the configuration of the system.

In the above embodiment, the server device 20 has an orderer information database. However, the database may be constructed in a database server different from the server device 20 . Further, the service providing system may include various means (physical condition determining unit 303, authentication request processing unit 306, etc.) described in the above embodiments. For example, the calculation of the body surface temperature performed by the reception terminal 10 may be performed by the server device 20 .

In the above embodiment, a case has been described in which biometric information related to a "face image" is transmitted from the reception terminal 10 to the server device 20. However, the biometric information related to the “feature amount generated from the face image” may be transmitted from the reception terminal 10 to the server device 20 . Alternatively, the biometric information transmitted from the server device 20 to the printer 40 or the biometric information transmitted from the terminal 50 to the server device 20 may be a "face image".

In the above embodiment, the case where the reception terminal 10 transmits biometric information to the server device 20 has been described. However, the biometric information need not be transmitted. That is, in the service providing system disclosed in the present application, it is not necessary to specify the user using biometric information. The server device 20 may manage the user by using the order ID instead of the biometric information. In this case, when the product is stored in the delivery locker 30, the server device 20 notifies the delivery locker 30 of the corresponding order ID and product name. The delivery locker 30 notifies the orderer waiting nearby of the product name stored in the locker. When a user familiar with the product enters an order ID into the delivery locker 30, the corresponding locker is unlocked. For example, the orderer memorizes the order number (order ID) from the display of the reception terminal 10 as shown in FIG. 5 or from the receipt issued by the reception terminal 10 . When the product is stored in the delivery locker 30, the server device 20 notifies the delivery locker 30 of the order ID and the product name. The delivery locker 30 displays a GUI as shown in FIG. 16 and acquires an order ID for unlocking the locker. The delivery locker 30 unlocks the corresponding locker when the correct order ID (order number) is entered.

The products provided by the service provision system may be paper media with information etc. A “store” disclosed in the present application may be, for example, a building of a municipality that issues a resident card or the like. Also, services provided to customers (users) do not have to be charged. For example, the present disclosure may be applied to lending books in a library.

In the above embodiment, the case where the server device 20 determines the physical condition of the orderer has been described, but the determination may be made at the reception terminal 10 . The reception terminal 10 may transmit an orderer registration request including the physical condition determination result to the server device 20 .

In the above embodiment, the case where the employee transports the product to the counter or delivery locker 30 has been described. However, transportation of goods may be performed using means such as robots and belt conveyors. In this case, the robot or the like may determine the delivery destination of the product based on the appearance of the label attached to the product, or may determine the delivery destination by obtaining the orderer's physical condition from the two-dimensional code. .

In the above embodiment, the case where the product name of the ordered product is registered in the server device 20 has been described. However, if there is only one type of product provided by the store, it is unnecessary to register the product name in the server device 20 .

In principle, the reception terminal 10 keeps the gate 11 open, and may close the gate 11 if the orderer is found to have a fever.

When one orderer purchases multiple items, the reception terminal 10 may generate an order ID with a branch number. For example, when an orderer orders two products, an order ID such as 01-1/2 may be generated so that the total number of ordered products can be grasped. In this case, the employee can store multiple products ordered by one orderer in the same locker.

The delivery locker 30 does not have to have multiple lockers. In this case, there is no need for the terminal 50 to notify the server device 20 of the locker number, or for the server device 20 to deliver the locker number to the locker 30 . In this case, it is sufficient for the server device 20 to notify the delivery locker 30 of the success of the authentication of the person to be authenticated. The delivery locker 30 should be unlocked when receiving authentication success, and should not be unlocked when receiving authentication failure.

In the above embodiment, it was explained that the orderer is identified by face authentication (biometric authentication) using a face image. However, the orderer may be identified by iris authentication using an iris image or fingerprint authentication using a fingerprint image.

In the above embodiment, a case has been described in which body surface temperature is used to determine the physical condition of the orderer. However, the orderer's physical condition may be determined based on other vital data (vital signs). For example, a device that acquires the heart rate may be installed in the reception terminal 10 and the physical condition may be determined based on the heart rate. Alternatively, the physical condition of the orderer may be determined by combining a plurality of vital data.

Alternatively, the server device 20 acquires the orderer's behavior history, physical condition information, travel history, PCR (Polymerase Chain Reaction) test results, etc. from an external server or the customer's smartphone, etc., and based on the acquired information The physical condition of the orderer may be determined. Alternatively, the server device 20 acquires information from an external server or the like as to whether the user is a person who has been in close contact with an infectious disease or is on standby for a predetermined period (for example, two weeks), and based on this information, monitors the physical condition. You can judge. Note that when acquiring information from an external server or a smartphone, the server device 20 acquires and stores the user's biometric information (for example, face image) in advance. In other words, the user can place an order for a product at the reception terminal 10 after registering his/her biometric information in the server device 20 . Alternatively, the server device 20 may determine whether to permit or deny the orderer to enter the store based on the orderer's action history, travel history, or the like. That is, when the server device 20 determines that the orderer is highly likely to be infected with an infectious disease based on the behavior history, travel history, etc., the server device 20 treats the orderer in the same way as a person with a fever, and uses the delivery locker 30 to deliver the product. may be passed. Alternatively, the server device 20 may determine whether to permit or deny the orderer to enter the store based on the orderer's health report. For example, the server device 20 may refuse entry to the store for users who do not regularly report vital data such as body temperature, and may deliver products via the delivery lockers 30 .

The type of terminal 50 is not particularly limited, but the terminal 50 may be any device capable of reading a two-dimensional code. For example, a reader having a two-dimensional code reading function can be used as the terminal 50, or a portable terminal such as a smart phone can be used as the terminal 50. FIG.

In the above embodiment, it is possible to determine whether the product is for people in poor physical condition or for people in good physical condition according to the appearance of the label. However, the server device 20 may print labels only for products intended for people who are in poor physical condition. That is, the printed label may be affixed to a product intended for a person who is in poor physical condition, and the product to which the label is affixed may be stored in the delivery locker 30 . In this way, it may be possible to determine whether a product is for people in poor physical condition or for people in good physical condition, depending on the presence or absence of a label.

In the above embodiment, it was explained that the locker number and the like were specified using a two-dimensional code. However, the locker number or the like may be specified by another code (for example, bar code or the like). In addition, in the above embodiment, it was explained that the orderer's feature amount is embedded in the two-dimensional code and the label with the two-dimensional code is used, but instead of the two-dimensional code, the face image of the orderer is printed. labels may be used.

In the above embodiment, a case has been described in which the employee operates the terminal 50 to read the locker number of the delivery locker 30 from the two-dimensional code. However, the employee may manually enter the locker number affixed to the locker into terminal 50 .

In the above embodiment, the case where one delivery locker 30 is included in the system has been described. However, multiple delivery lockers 30 may be included in the system. In this case, the reception terminal 10 and the server device 20 may use the plurality of delivery lockers 30 according to the physical condition of the orderer. For example, the delivery locker 30 for delivery of the product may be selected according to the degree of heat generation.

In the above embodiment, it has been explained that the person in good physical condition receives the product inside the store. However, the person in good physical condition may be allowed to select whether to receive the product inside the store or outside the store. For example, the reception terminal 10 may display a GUI as shown in FIG. 17 for persons in good physical condition instead of the display as shown in FIG. 6(a). If the person in good physical condition wishes to receive the item inside the store, the reception terminal 10 should open the gate 11 and guide the orderer inside the store. If the person in good physical condition wishes to receive the item outside the store, the orderer may be guided to wait in front of the delivery locker 30 . In this case, the reception terminal 10 may notify the server device 20 of the fact that the person in good physical condition wishes to receive the product outside the store. In response to the notification, the server device 20 may print the label of the person who wishes to receive the goods outside in the same manner as the label of the person who is in poor physical condition. In this way, even an orderer who is not aware of being unwell (even an orderer who does not have a fever) may receive the product outside the store due to concerns about contracting an infectious disease. can be done.

Instead of displaying the order ID and product name on the display panel 32, the delivery locker 30 may use a speaker to notify the orderer of these information. Alternatively, the server device 20 may acquire in advance the user's biometric information and contact information (an e-mail address that can be received by a terminal such as a smartphone), and identify the orderer by biometric authentication. The server device 20 may notify the identified contact of the user that the product has been stored. That is, the server device 20 may notify an application that operates on a terminal such as a smartphone owned by the orderer that the product has been stored. In this way, not only is the delivery locker 30 displayed that the product has been stored, but the terminal (mobile terminal such as a smart phone) possessed by the orderer may be notified of the storage of the product.

The delivery locker 30 may not only unlock the corresponding locker, but also open the locker upon receiving a successful authentication. That is, the service providing system may automatically open the locker if the biometric authentication of the orderer is successful. With such measures, the orderer can take out the ordered product without touching the locker.

In the flowcharts (flowcharts, sequence diagrams) used in the above explanation, multiple steps (processes) are described in order, but the execution order of the steps executed in the embodiment is not limited to the described order. In the embodiment, the order of the illustrated steps can be changed within a range that does not interfere with the content, such as executing each process in parallel.

The above embodiments have been described in detail to facilitate understanding of the disclosure of the present application, and are not intended to require all the configurations described above. Also, when a plurality of embodiments are described, each embodiment may be used alone or in combination. For example, it is possible to replace part of the configuration of the embodiment with the configuration of another embodiment, or to add the configuration of another embodiment to the configuration of the embodiment. Furthermore, additions, deletions, and replacements of other configurations are possible for some of the configurations of the embodiments.

From the above description, the industrial applicability of the present invention is clear, and the present invention can be suitably applied to a service providing system performed by a service provider that provides products to customers.

Some or all of the above embodiments may also be described in the following additional remarks, but are not limited to the following.
[Appendix 1]
a reception terminal that receives product orders;
a server device connected to the reception terminal;
a storage device connected to the server device and capable of taking in and out articles;
including
The reception terminal notifies at least the orderer's vital data to the server device,
The server device determines the physical condition of the orderer based on the vital data of the orderer, and notifies the reception terminal of the determined physical condition,
if the orderer is in poor physical condition, the reception terminal guides the person in poor physical condition to receive the ordered product from the storage device;
The server device notifies the storage device that the ordered product has been stored in the storage device;
The system, wherein the storage device notifies the unwell person that the ordered product has been stored.
[Appendix 2]
When the ordered product is stored in the storage device, the server device transmits a storage completion notification including information on the product stored in the storage device to the storage device,
The system according to appendix 1, wherein the storage device notifies the unwell person that the ordered product has been stored in the storage device in response to receiving the storage completion notification.
[Appendix 3]
The reception terminal transmits an orderer registration request including the vital data, the orderer's biological information, the order ID for identifying the orderer's order, and the product name of the ordered product to the server device,
The server device comprises a database that stores the orderer's biological information, the orderer's physical condition, the order ID, the product name of the ordered product, and the storage location of the ordered product in association with each other,
The storage device transmits an authentication request including biometric information of a person to be authenticated to the server device,
The server device performs biometric authentication using the biometric information contained in the authentication request and the biometric information stored in the database, and if the biometric authentication is successful, the product ordered by the person to be authenticated is stored. notifying the storage device of the storage location,
3. The system of Claim 2, wherein the storage device enables the subject to retrieve the ordered item from the notified storage location.
[Appendix 4]
3. The system according to appendix 3, wherein the server device receives, from an employee's terminal, a product storage notification including a storage location where the ordered product is stored in the storage device.
[Appendix 5]
5. The system according to appendix 4, wherein the server device prints a label on which the biometric information of the orderer, the physical condition of the orderer, the order ID, and the product name of the ordered product are printed from a printer.
[Appendix 6]
The terminal transmits the product storage notification including the biometric information described on the label and the storage location to the server device,
The server device identifies an orderer corresponding to the stored ordered product by matching processing using biometric information obtained from the product storage notification and biometric information stored in the database, and stores the specified order. 6. The system according to appendix 5, wherein the storage location included in the product storage notification is set in the person's entry.
[Appendix 7]
7. The system according to any one of Appendices 5 to 6, wherein the server device prints the label with a different appearance depending on the physical condition of the orderer.
[Appendix 8]
8. The system according to any one of appendices 1 to 7, wherein the storage device is configured to store an item from a first direction and to retrieve the item from a second direction.
[Appendix 9]
9. The system of any one of Clauses 1-8, wherein the vital data is body surface temperature.
[Appendix 10]
The system according to appendix 9, wherein the server device determines the physical condition of the orderer by performing threshold processing on the body surface temperature.
[Appendix 11]
8. The system according to any one of appendices 3 to 7, wherein the biometric information is a face image or a feature amount generated from the face image.
[Appendix 12]
a reception terminal that receives product orders;
a server device connected to the reception terminal;
a storage device connected to the server device and capable of taking in and out articles;
In a system containing
Notifying at least the orderer's vital data to the server device,
Determining the physical condition of the orderer based on the vital data of the orderer and notifying the reception terminal of the determined physical condition,
if the orderer is in poor health, guiding the person in poor health to receive the ordered product from the storage device;
notifying the storage device that the ordered product has been stored in the storage device;
A product delivery method for notifying the unwell person that the ordered product has been stored.

It should be noted that each disclosure of the above cited prior art documents shall be incorporated into this document by citation. Although the embodiments of the present invention have been described above, the present invention is not limited to these embodiments. Those skilled in the art will appreciate that these embodiments are illustrative only and that various modifications can be made without departing from the scope and spirit of the invention. That is, the present invention naturally includes various variations and modifications that can be made by those skilled in the art according to the entire disclosure including claims and technical ideas.

10, 101 reception terminal 11

gates

20, 102 server device 30 delivery locker 31 two-dimensional code 32 display panel 33 camera 40 printer 50 terminal 103

storage device

201, 301, 401, 501 communication control unit 202 customer detection unit 203 biometric information acquisition unit 204 Vital data acquisition unit 205 Order processing unit 206 Orderer registration request unit 207

Orderer guide unit

208, 307, 404, 503 Storage unit 302 Orderer registration unit 303 Physical condition determination unit 304 Label print instruction unit 305 Product storage management unit 306 Authentication Request processing unit 311 Processor 312 Memory 313 Input/output interface 314 Communication interface 402 Storage notification unit 403 Authentication request unit 502 Product storage notification unit

Claims

a reception terminal that receives product orders;
a server device connected to the reception terminal;
a storage device connected to the server device and capable of taking in and out articles;
including
The reception terminal notifies at least the orderer's vital data to the server device,
The server device determines the physical condition of the orderer based on the vital data of the orderer, and notifies the reception terminal of the determined physical condition,
if the orderer is in poor physical condition, the reception terminal guides the person in poor physical condition to receive the ordered product from the storage device;
The server device notifies the storage device that the ordered product has been stored in the storage device,
The system according to claim 1, wherein the storage device notifies the unwell person that the ordered product has been stored.
When the ordered product is stored in the storage device, the server device transmits a storage completion notification including information on the product stored in the storage device to the storage device,
2. The system according to claim 1, wherein said storage device notifies said physically unwell person that said ordered product has been stored in said storage device in response to receiving said storage completion notification.
The reception terminal transmits an orderer registration request including the vital data, the orderer's biological information, the order ID for identifying the orderer's order, and the product name of the ordered product to the server device,
The server device comprises a database that stores the orderer's biological information, the orderer's physical condition, the order ID, the product name of the ordered product, and the storage location of the ordered product in association with each other,
The storage device transmits an authentication request including biometric information of a person to be authenticated to the server device,
The server device performs biometric authentication using the biometric information contained in the authentication request and the biometric information stored in the database, and if the biometric authentication is successful, the product ordered by the person to be authenticated is stored. notifying the storage device of the storage location,
3. The system of claim 2, wherein the storage device enables the subject to retrieve the ordered item from the notified storage location.
The system according to claim 3, wherein the server device receives a product storage notification including a storage location where the ordered product is stored in the storage device from the employee's terminal.
The system according to claim 4, wherein the server device prints from a printer a label on which the biometric information of the orderer, the physical condition of the orderer, the order ID, and the product name of the ordered product are described.
The terminal transmits the product storage notification including the biometric information written on the label and the storage location to the server device,
The server device identifies an orderer corresponding to the stored ordered product by a collation process using biometric information obtained from the product storage notice and biometric information stored in the database, and stores the specified order. 6. The system according to claim 5, wherein a storage location included in said article storage notice is set in the entry of the person.
The system according to any one of claims 5 and 6, wherein the server device prints the label with a different appearance depending on the physical condition of the orderer.
The system according to any one of claims 1 to 7, wherein said storage device is capable of storing an article from a first direction and capable of taking out said article from a second direction.
The system according to any one of claims 1 to 8, wherein the vital data is body surface temperature.
The system according to claim 9, wherein the server device determines the physical condition of the orderer by threshold processing for the body surface temperature.
The system according to any one of claims 3 to 7, wherein the biometric information is a facial image or a feature amount generated from the facial image.
a reception terminal that receives product orders;
a server device connected to the reception terminal;
a storage device connected to the server device and capable of taking in and out articles;
In a system containing
Notifying at least the orderer's vital data to the server device,
Determining the physical condition of the orderer based on the vital data of the orderer and notifying the reception terminal of the determined physical condition,
if the orderer is in poor physical condition, guiding the person in poor physical condition to receive the ordered product from the storage device;
notifying the storage device that the ordered product has been stored in the storage device;
A product delivery method for notifying the unwell person that the ordered product has been stored.