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WO2022052007A1 - 问题上报方法和问题上报装置 - Google Patents

问题上报方法和问题上报装置 Download PDF

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Publication number
WO2022052007A1
WO2022052007A1 PCT/CN2020/114613 CN2020114613W WO2022052007A1 WO 2022052007 A1 WO2022052007 A1 WO 2022052007A1 CN 2020114613 W CN2020114613 W CN 2020114613W WO 2022052007 A1 WO2022052007 A1 WO 2022052007A1
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WO
WIPO (PCT)
Prior art keywords
network
sim card
side device
paging
sim
Prior art date
Application number
PCT/CN2020/114613
Other languages
English (en)
French (fr)
Inventor
洪伟
Original Assignee
北京小米移动软件有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 北京小米移动软件有限公司 filed Critical 北京小米移动软件有限公司
Priority to US18/024,929 priority Critical patent/US20230319779A1/en
Priority to PCT/CN2020/114613 priority patent/WO2022052007A1/zh
Priority to CN202080002089.9A priority patent/CN112237036B/zh
Publication of WO2022052007A1 publication Critical patent/WO2022052007A1/zh

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W68/00—User notification, e.g. alerting and paging, for incoming communication, change of service or the like
    • H04W68/02—Arrangements for increasing efficiency of notification or paging channel
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W8/00—Network data management
    • H04W8/18—Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data
    • H04W8/20—Transfer of user or subscriber data

Definitions

  • the present disclosure relates to the field of communication technologies, and in particular, to a problem reporting method, a problem reporting apparatus, an electronic device, and a computer-readable storage medium.
  • SIM Subscriber Identity Module, user identity identification
  • the Paging Occasion of different SIM cards for receiving paging messages may overlap, so that different SIM cards are required to receive paging messages at the same time, resulting in a paging collision.
  • the embodiments of the present disclosure propose a problem reporting method, a problem reporting device, an electronic device, and a computer-readable storage medium to solve the technical problems in the related art.
  • a problem reporting method is provided, which is applicable to a terminal, where multiple SIM cards are set, and the method includes:
  • determining a first SIM card among the plurality of SIM cards In response to a paging collision among the plurality of SIM cards, determining a first SIM card among the plurality of SIM cards, and sending a message associated with the paging collision to the network side device through the first SIM card Information.
  • a problem reporting apparatus which is suitable for a terminal, where multiple SIM cards are set in the terminal, and the apparatus includes:
  • a determining module configured to determine a first SIM card among the plurality of SIM cards in response to a paging collision among the plurality of SIM cards
  • the information sending module is configured to send the information associated with the paging collision to the network side device through the first SIM card.
  • an electronic device including:
  • memory for storing processor-executable instructions
  • the processor is configured to implement the above method.
  • a computer-readable storage medium is provided, and a computer program is stored thereon, and when the program is executed by a processor, the steps in the above method are implemented.
  • the embodiments of the present disclosure when there is a paging collision among multiple SIM cards, only one SIM card among the multiple SIM cards is used to send the information associated with the paging collision problem to the network-side device, instead of The information associated with the paging collision problem is respectively sent to the network side device through each SIM card.
  • FIG. 1 is a schematic flowchart of a problem reporting method according to an embodiment of the present disclosure.
  • FIG. 2 is a schematic flowchart of another problem reporting method according to an embodiment of the present disclosure.
  • FIG. 3 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure.
  • FIG. 4 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure.
  • FIG. 5 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure.
  • FIG. 6 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure.
  • FIG. 7 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure.
  • FIG. 8 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure.
  • FIG. 9 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure.
  • FIG. 10 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure.
  • FIG. 11 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure.
  • FIG. 12 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure.
  • FIG. 13 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure.
  • FIG. 14 is a schematic flowchart of still another problem reporting method according to an embodiment of the present disclosure.
  • FIG. 15 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure.
  • Fig. 16 is a schematic block diagram of an apparatus for reporting a problem according to an embodiment of the present disclosure.
  • Fig. 17 is a schematic block diagram of another problem reporting apparatus according to an embodiment of the present disclosure.
  • FIG. 18 is a schematic block diagram of yet another problem reporting apparatus according to an embodiment of the present disclosure.
  • FIG. 19 is a schematic block diagram of yet another problem reporting apparatus according to an embodiment of the present disclosure.
  • Fig. 20 is a schematic block diagram of an apparatus for reporting a problem according to an embodiment of the present disclosure.
  • FIG. 1 is a schematic flowchart of a problem reporting method according to an embodiment of the present disclosure.
  • the problem reporting method shown in this embodiment can be applied to terminals, and the terminals include but are not limited to electronic devices such as mobile phones, tablet computers, wearable devices, sensors, and Internet of Things devices.
  • the terminal may communicate with a base station as a user equipment, and the base station includes but is not limited to base stations in communication systems such as a 4G base station, a 5G base station, and a 6G base station.
  • the terminal is provided with multiple SIM cards, and the multiple SIM cards may belong to the same operator network, or may belong to different operator networks.
  • the multiple SIM cards may belong to different operator networks, or a part of the multiple SIM cards may belong to the first operator network, and the other part may belong to the second operator network.
  • the problem reporting method may include the following steps:
  • step S101 in response to a paging collision among the plurality of SIM cards, a first SIM card is determined among the plurality of SIM cards, and the first SIM card is sent to the network side device through the first SIM card. Information associated with paging collisions.
  • the terminal may determine whether there is a paging collision among multiple SIM cards, where the so-called paging collision may be an existing paging collision, or it may be about to occur (for example, within a preset time period in the future) Paging collision, or the coexistence of the two, can be set as required.
  • the multiple SIM cards may refer to two SIM cards, or more than two SIM cards, that is, the embodiment of the present disclosure can be applied to the situation where there is a paging collision between the two SIM cards, It can also be applied to the situation where there is a paging collision between two or more SIM cards.
  • the terminal is provided with at least SIM card #A, SIM card #B and SIM card #C,
  • the paging timings of SIM card #A and SIM card #B do not overlap with each other, but the paging timing of SIM card #A and SIM card #C overlap, and the paging timing of SIM card #B and SIM card There is an overlap in the paging occasions of #C.
  • the paging timings of the cards #A and SIM cards #B overlap with the paging timings of the SIM card #C, and the paging timings of the SIM card #B and the paging timings of the SIM card #C also overlap.
  • each SIM card that has a paging collision will send information related to the paging collision problem to the corresponding network-side device, such as the first SIM card
  • the first SIM card will send the information associated with the paging collision problem to the first network side device
  • the second SIM card will send information related to the paging collision problem to the second network side device. information associated with the paging collision problem.
  • the first network side device will feed back information to the first SIM card, so that the first SIM card changes the paging timing for receiving the paging message
  • the second network side device will feed back information to the second SIM card, so that the second SIM card
  • the card changes the paging timing for receiving paging messages, and the configuration of the network side equipment may be similar, which may cause the information fed back by the first network side equipment to the first SIM card and the second network side equipment to the second SIM card.
  • the feedback information has similarities, so that the paging occasion after the change of the first SIM card and the paging occasion after the change of the second SIM card still overlap, that is, a paging collision still occurs.
  • the embodiments of the present disclosure when there is a paging collision among multiple SIM cards, only one SIM card among the multiple SIM cards is used to send the information associated with the paging collision problem to the network-side device, instead of The information associated with the paging collision problem is respectively sent to the network side device through each SIM card.
  • the network-side device includes but is not limited to a base station, a core network, etc., wherein, when the network-side device is a base station, the SIM card can pass RRC (Radio Resource Control, Radio Resource Control) layer signaling Send the information associated with the paging collision problem to the base station.
  • RRC Radio Resource Control
  • Radio Resource Control Radio Resource Control
  • the SIM card can send the information to the core network through NAS (Non-Access Stratum non-access stratum) signaling to the core network.
  • NAS Non-Access Stratum non-access stratum
  • the information associated with the paging collision includes, but is not limited to, an indication of the paging collision problem, the type or level of the paging collision.
  • paging messages have no type definition. However, it is not excluded that in the subsequent evolution process of the LTE or NR system, different paging message types will be set for the paging message. Therefore, the types of paging collisions may include, but are not limited to, the types of paging messages in which a paging collision occurs, including but not limited to video-based paging, audio-based paging, and voice-based paging Wait.
  • the network side device can not only determine that there is a paging collision problem among multiple SIM cards of the terminal, but also can accurately formulate a solution or strategy feedback to solve the paging collision according to the above types and other information. To the terminal, in order to solve the paging collision problem well.
  • FIG. 2 is a schematic flowchart of another problem reporting method according to an embodiment of the present disclosure. As shown in FIG. 2 , determining the first SIM card among the plurality of SIM cards includes:
  • step S201 it is determined that the first network-side device associated with the first SIM card can resolve the paging collision
  • step S202 based on determining that the first network-side device can resolve the paging collision, it is determined that the first SIM card is used to send information associated with the paging collision.
  • the determining that the first network-side device associated with the first SIM card can resolve the paging collision is in response to the first network-side device associated with the first SIM card. Different from the second network-side device associated with the second SIM card among the plurality of SIM cards.
  • the network-side devices associated with the SIM card include network-side devices that send paging messages to the SIM card, and the network-side devices associated with different SIM cards may be different or the same.
  • the first network-side device associated with the first SIM card is different from the second network-side device associated with the second SIM card among the plurality of SIM cards, it may be determined that the first SIM card is associated with the first SIM card
  • the connected first network-side device can resolve the paging collision, so as to select the first network-side device that can resolve the paging collision among the network-side devices associated with multiple SIM cards respectively, and then report to the first network-side device Send information associated with paging collisions.
  • the method further includes:
  • the second network-side device In response to the first network-side device being different from the second network-side device, it is determined that the second network-side device can resolve the paging collision.
  • the first network side device and the second network side device are different network side devices, it may be further determined whether the second network side device can resolve the paging collision, if it is determined that the second network side device can If the paging collision is resolved, then both the first network side device and the second network side device can resolve the paging collision, and the first network side device and the second network side device refer to any two different SIM cards among the plurality of SIM cards. Therefore, the first network side device and the second network side device can both resolve the paging collision, which refers to the network side devices corresponding to any two different SIM cards among the multiple SIM cards. , can resolve paging collisions.
  • the specific manner of selecting the first SIM card or the second SIM card will be exemplarily described in subsequent embodiments.
  • the first SIM card and the second SIM card do not refer to a particular SIM card, but any two different SIM cards among the plurality of SIM cards that are in a paging collision.
  • a first network-side device for example, a base station that sends a paging message to the first SIM card
  • a second network-side device for example, a second SIM card used for access
  • the base station that sends the paging message to the second SIM card which can be the same network-side device or different network-side devices, such as different base stations in the same operator network, or different base stations in different operator networks .
  • FIG. 3 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure.
  • the determining that the first network-side device can resolve the paging collision includes:
  • step S302 it is determined that the first network-side device belongs to a network-side device pool, and the network-side device pool includes network-side devices capable of resolving paging collisions.
  • the method further includes:
  • the network-side devices that have been accessed in the history are recorded to form a network-side device pool.
  • the terminal may determine the network-side devices that can solve the paging collision problem for the network-side devices it has accessed, and then record the network-side devices that can solve the paging collision problem to form a network-side device pool.
  • it may be determined whether the first network-side device belongs to the network-side device pool. If it is determined that the first network-side device belongs to the network-side device pool, because it belongs to the network-side device pool The device can solve the paging collision problem, so it can be determined that the first network-side device can solve the paging collision problem.
  • the valid time can be set for the network-side devices in the network-side device pool.
  • the network-side devices recorded in the network-side device pool within a preset time period before the current time are reserved in the network-side device pool, while the The network-side devices recorded outside the preset time period before the current moment can be deleted from the network-side device pool.
  • the network-side device pool may be determined by the UE itself based on a specific decision condition (for example, through capability information of the network-side device obtained from the network-side device, the capability information indicating the network-side device Whether it supports solving the paging collision problem, so that the terminal adds the network-side device to the network-side device pool based on the capability information), or is sent by the network-side device to the terminal through signaling (for example, the network-side device will be able to A list of network-side devices that solve the paging collision problem is sent to the terminal).
  • a specific decision condition for example, through capability information of the network-side device obtained from the network-side device, the capability information indicating the network-side device Whether it supports solving the paging collision problem, so that the terminal adds the network-side device to the network-side device pool based on the capability information
  • the network-side device will be able to A list of network-side devices that solve the paging collision problem is sent to the terminal.
  • the terminal may also send a determination request to the network side device to determine whether the network side device with determination has the ability to resolve paging collisions, and the network side device responds to the determination request, and sends to the terminal an indication of the network side device to be determined. A decision response to whether the paging collision problem can be resolved. Based on the determination response, the terminal determines that the to-be-determined network-side device can solve the paging collision problem.
  • FIG. 4 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure. As shown in FIG. 4 , determining the first SIM card among the plurality of SIM cards further includes:
  • step S401 in response to the signal strength of the first network-side device being higher than that of the second network-side device, it is determined that the first SIM card is used to send information associated with the paging collision.
  • the first network side device and the second network side device can solve the paging collision problem respectively, it may be determined in the first network side device and the second network side device that the signal strengths are relatively relatively
  • the network side device with high signal strength further sends the paging collision problem to the network side device with relatively high signal strength through the SIM card used to access the network side device with relatively high signal strength.
  • the terminal may detect the signal strengths of the first network side device and the second network side device respectively. If the signal strength of the first network side device is higher than that of the second network side device, determine that the first SIM card is used to send the Information associated with the paging collision, if the signal strength of the second network side device is higher than that of the first network side device, it is determined that the second SIM card is used to send the information associated with the paging collision.
  • the higher the signal strength of the network-side device the better the communication quality. Therefore, selecting the network-side device with relatively high signal strength to send the information associated with the paging collision problem can ensure that the paging collision problem is solved smoothly. sent to the network side device.
  • FIG. 5 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure. As shown in FIG. 5 , determining the first SIM card among the plurality of SIM cards further includes:
  • step S501 in response to the load of the first network-side device being lower than that of the second network-side device, it is determined that the first SIM card is used to send information associated with the paging collision.
  • both the first network-side device and the second network-side device can solve the paging collision problem, it may be determined that the load is relatively low in the first network-side device and the second network-side device The network-side device, and then sends the paging collision problem to the relatively-low-load network-side device through the SIM card used to access the relatively-low-load network-side device.
  • the terminal can detect the load of the first network side device and the second network side device respectively (for example, request the network side device to send load information). If the load of the first network side device is lower than that of the second network side device, determine the first network side device The SIM card is used to send the information associated with the paging collision. If the load of the second network side device is lower than that of the first network side device, it is determined that the second SIM card is used to send the information associated with the paging collision. .
  • the lower the load of the network-side device the faster the processing speed. Therefore, selecting the network-side device with a lower load to send the information associated with the paging collision problem can ensure that the network-side device feeds back information to the terminal as soon as possible to avoid Solve the paging collision problem.
  • FIG. 6 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure. As shown in FIG. 6 , determining the first SIM card among the plurality of SIM cards further includes:
  • step S601 one SIM card is randomly selected from the first SIM card and the second SIM card for sending the information associated with the paging collision.
  • a SIM card may be randomly selected from multiple SIM cards, and then the selected SIM card The information associated with the paging collision is sent to the corresponding network-side device.
  • the information associated with the paging collision problem may be sent to the first network-side device through the first SIM card. Accordingly, the problem of paging collision can be sent to the network side device as soon as possible without considering the situation of the network side device and the SIM card.
  • FIG. 7 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure. As shown in FIG. 7 , determining the first SIM card among the plurality of SIM cards further includes:
  • one SIM card is selected from among the first SIM card and the second SIM card according to the user's first configuration information, and is used to send the information associated with the paging collision.
  • the first SIM card and the second The SIM card selects a SIM card, and then sends the information associated with the paging collision to the corresponding network-side device through the selected SIM card.
  • the user's first configuration information is that when there is a paging collision among multiple SIM cards, the information associated with the paging collision problem is sent to the network-side device through the first SIM card, then the first SIM card can be used The card sends information associated with the paging collision to the first network-side device. Accordingly, without considering the situation of the network-side device and the SIM card, the paging collision problem can be sent to the network-side device as soon as possible, and the SIM card that sends the information associated with the paging collision problem can meet user requirements.
  • FIG. 8 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure. As shown in FIG. 8 , the determining of the first SIM card among the plurality of SIM cards includes:
  • step S801 in response to the network-side devices associated with the multiple SIM cards being the same network-side device, randomly select a SIM card from the multiple SIM cards as the first SIM card.
  • the network-side devices associated with the multiple SIM cards are the same network-side device, no matter which SIM card among the multiple SIM cards sends the information associated with the paging collision problem, it is the same.
  • Send the information associated with the paging collision problem to the same network side device then a SIM card can be randomly selected as the first SIM card among multiple SIM cards, and then the selected SIM card can be sent to the corresponding network.
  • the side device sends information associated with the paging collision.
  • the information associated with the paging collision may be sent to the first network-side device through the first SIM card. Accordingly, the problem of paging collision can be sent to the network side device as soon as possible without considering the situation of the network side device and the SIM card.
  • FIG. 9 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure. As shown in FIG. 9 , the determining of the first SIM card among the plurality of SIM cards includes:
  • step S901 in response to the network-side devices associated with the plurality of SIM cards being the same network-side device, select a SIM card from the plurality of SIM cards as the first SIM according to the user's second configuration information Card.
  • the network-side devices associated with the multiple SIM cards are the same network-side device, no matter which SIM card among the multiple SIM cards sends the information associated with the paging collision problem, it is the same.
  • Send the information associated with the paging collision problem to the same network side device and can select a SIM card from the plurality of SIM cards as the first SIM card according to the second configuration information of the user, and then use the selected SIM card.
  • the SIM card sends the information associated with the paging collision to the corresponding network-side device.
  • the second configuration information of the user is that when there is a paging collision among multiple SIM cards
  • the information associated with the paging collision problem is sent to the network-side device through the first SIM card
  • the first SIM card can be used
  • the card sends information associated with the paging collision to the first network-side device. Accordingly, without considering the situation of the network-side device and the SIM card, the paging collision problem can be sent to the network-side device as soon as possible, and the SIM card that sends the information associated with the paging collision problem can meet user requirements.
  • FIG. 10 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure. As shown in FIG. 10 , the determining of the first SIM card among the plurality of SIM cards includes:
  • step S1001 in response to the network-side devices associated with the plurality of SIM cards being the same network-side device, a SIM card is selected from the plurality of SIM cards as the first SIM card according to network configuration information.
  • the network-side devices associated with the multiple SIM cards are the same network-side device, no matter which SIM card among the multiple SIM cards sends the information associated with the paging collision problem, it is the same.
  • the card sends the information associated with the paging collision, so that the SIM card that sends the information associated with the paging collision problem meets the requirements of the network side device.
  • FIG. 11 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure. As shown in FIG. 11 , the determining of the first SIM card among the plurality of SIM cards includes:
  • step S1101 the multiple SIM cards are used to access the associated network-side device, and after one of the SIM cards is connected to the network-side device, the other SIM cards are stopped from accessing the network-side device, and the access to the network-side device is stopped.
  • the SIM card of the network side device is used as the first SIM card.
  • the terminal may not need to select a certain SIM card to send the information associated with the paging collision problem to the network-side device, but may access the corresponding network-side device through multiple SIM cards. Since the access process of different SIM cards and network-side devices is affected by their respective states, there are certain differences. Therefore, multiple SIM cards generally do not access network-side devices at the same time. Then, after one of the SIM cards is connected to the network-side device , controlling another SIM card to stop accessing the network side device, and then using the SIM card connected to the network side device as the first SIM card to send the information associated with the paging collision to the accessed network side device.
  • FIG. 12 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure. As shown in Figure 12, the method further includes:
  • step S1201 auxiliary information and/or recommended solutions of information associated with the paging collision problem are sent to the network-side device.
  • step S1201 may be performed synchronously with step S101, for example, when sending information associated with the paging collision problem, auxiliary information and/or a recommended solution are also sent, step S1201 may be performed asynchronously with step S101, for example Assistance information and/or recommended solutions may be sent after sending the information associated with the paging collision problem.
  • auxiliary information and recommended solutions of the information associated with the paging collision problem may also be sent to the network-side device and other information.
  • the auxiliary information includes, but is not limited to, the identity of each SIM card that has a paging conflict, and the network-side device can use the received identity as the user equipment identity, and then determine the paging of the SIM card according to the user equipment identity. Therefore, it is possible to accurately determine how the paging occasions of each SIM card collide, thereby providing an accurate solution for the terminal to solve the paging collision problem.
  • the solution sent by the network side device to the terminal to solve the paging collision problem includes, but is not limited to, sending the user equipment identifier offset to the terminal and sending a new user equipment identifier to the terminal.
  • the terminal may predetermine That solution is more suitable for itself, so the recommended solution is sent to the base station, so that the solution sent by the base station is suitable for the terminal.
  • the type of paging collision in the above embodiment may also be included in the auxiliary information and sent to the network side device.
  • FIG. 13 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure. As shown in Figure 13, the method further includes:
  • step S1301 receiving the user equipment identifier offset or the new user equipment identifier sent by the network side device;
  • step S1302 the first time information is determined according to the new user equipment identification, or the offset of the original user equipment identification of the first SIM card and the user equipment identification;
  • step S1303 the first SIM card is controlled to receive a paging message according to the first time information.
  • the network side device may send the user equipment identifier offset to the terminal, and may also send a new user equipment identifier to the terminal.
  • the terminal can directly calculate the new paging opportunity for the first SIM card to receive the paging message, that is, the first time information, according to the new user equipment identifier, and then can calculate the new paging opportunity according to the new user equipment identifier.
  • the first time information controls the first SIM card to receive the paging message, thereby avoiding paging collision with other SIM cards.
  • the terminal needs to adjust the original user equipment identifier of the first SIM card according to the user equipment identifier offset, and then calculate the first SIM card according to the adjusted user equipment identifier.
  • a new paging occasion for receiving the paging message, that is, the first time information, and then the first SIM card can be controlled to receive the paging message according to the first time information, thereby avoiding paging collision with other SIM cards.
  • FIG. 14 is a schematic flowchart of still another problem reporting method according to an embodiment of the present disclosure. As shown in Figure 14, the method further includes:
  • step S1401 it is determined that among the plurality of SIM cards, other SIM cards different from the first SIM card receive the second time information of the paging message;
  • step S1402 in response to a collision between the first time information and the second time information, send information associated with the paging collision problem to the network-side device through the first SIM card;
  • controlling the first SIM card to receive a paging message according to the first time information includes:
  • the first SIM card In response to that there is no collision between the first time information and the second time information, the first SIM card is controlled to receive a paging message according to the first time information.
  • the terminal before controlling the first SIM card to receive the paging message according to the first time information, the terminal may first determine that among the multiple SIM cards, other SIM cards different from the first SIM card receive paging second time information of the message, and then determine whether there is still a collision between the first time information and the second time information (for example, there is overlap in the time domain), if there is still a collision, then it can be determined that the paging collision problem has not been resolved, The information associated with the paging collision problem can be sent to the network-side device again, so as to accurately solve the paging collision problem. In the case where there is no collision between the first time information and the second time information, it can be determined that the paging collision problem has been resolved, and the first SIM card can be controlled to receive the paging message according to the first time information.
  • the auxiliary information in the above-mentioned embodiment may not be carried, so as to reduce the amount of information transmitted during the communication process.
  • the amount of data may be carried, so as to reduce the amount of data.
  • the information associated with the paging collision problem may be sent to the network-side device through the first SIM card again, and the paging collision Auxiliary information is carried in the question, so that the base station can accurately determine how the paging occasions of the two SIM cards collide, thereby providing an accurate solution for the terminal to solve the paging collision problem.
  • the paging collision is a paging collision between the multiple SIM cards and one SIM card, but there is no paging collision between the multiple SIM cards. Paging collision, then the one SIM card can be selected as the first SIM card.
  • SIM card #A, SIM card #B and SIM card #C are set in the terminal, the paging timings of SIM card #A and SIM card #B do not overlap with each other, but the paging timing of SIM card #A and SIM card
  • the paging occasions of #C overlap, and the paging occasions of SIM card #B and SIM card #C overlap, so SIM card #C can be selected as the first SIM card.
  • SIM card #A or SIM card #B is selected as the first SIM card, taking SIM card #A as the first SIM card as an example, since there is no paging conflict between SIM card #A and SIM card #B, then When SIM card #A sends auxiliary information to the network side device, it will only send the user equipment identifier of SIM card #C to the network side device, and will not send the user equipment identifier of SIM card #B to the network side device, then the network The new user equipment identity determined by the side device can only be used to ensure that there is no paging collision with SIM card #C, but a paging collision may occur with SIM card #B.
  • SIM card #C can be selected as the first SIM card, then when SIM card #C sends auxiliary information to the network side device, the user equipment identifiers of SIM card #A and SIM card #B are both If it is sent to the network side device, then the new user equipment identifier determined by the network side device can be used to ensure that there is no paging collision with SIM card #A, and can also be used to ensure that there is no paging collision with SIM card #B. paging collisions, thereby effectively resolving paging collisions.
  • FIG. 15 is a schematic flowchart of yet another problem reporting method according to an embodiment of the present disclosure. As shown in FIG. 15 , in response to a paging collision among the plurality of SIM cards, determining the first SIM card among the plurality of SIM cards includes:
  • step S1501 in response to a paging collision among the plurality of SIM cards, and the number of paging collisions per unit time is greater than a preset number of times, a first SIM card is determined among the plurality of SIM cards.
  • paging collisions between multiple SIM cards may be due to overlapping paging occasions, or due to interference from factors such as the environment, resulting in fewer occurrences of accidental occurrences between multiple SIM cards.
  • the paging collision problem can be eliminated after eliminating the interference of environmental factors, so the network side equipment is not required to solve the paging collision problem.
  • the number of times of paging collisions between multiple SIM cards per unit time (which can be set as required) can be determined. If the number of times is relatively large, for example greater than the preset number of times, then it can be determined that the paging collision between multiple SIM cards is not accidental, but is caused by the overlapping of paging occasions. Therefore, it can be sent to the network side device. associated information. In the case that the number of times is less than the preset number of times, it can be determined that the paging collision between multiple SIM cards occurs by chance, so that it is unnecessary to send the information associated with the paging collision problem to the network-side device. To avoid wasting communication resources.
  • the present disclosure also provides embodiments of a problem reporting apparatus.
  • Fig. 16 is a schematic block diagram of an apparatus for reporting a problem according to an embodiment of the present disclosure.
  • the problem reporting apparatus shown in this embodiment may be applicable to terminals, and the terminals include but are not limited to electronic devices such as mobile phones, tablet computers, wearable devices, sensors, and Internet of Things devices.
  • the terminal may communicate with a base station as a user equipment, and the base station includes but is not limited to base stations in communication systems such as a 4G base station, a 5G base station, and a 6G base station.
  • the terminal is provided with multiple SIM cards, and the multiple SIM cards may belong to the same operator network or may belong to different operator networks.
  • the multiple SIM cards may belong to different operator networks, or a part of the multiple SIM cards may belong to the first operator network, and the other part may belong to the second operator network.
  • the problem reporting device may include:
  • a determination module 101 configured to determine a first SIM card in the multiple SIM cards in response to a paging collision between the multiple SIM cards;
  • the information sending module 102 is configured to send the information associated with the paging collision to the network-side device through the first SIM card.
  • the determining module is configured to determine that a first network-side device associated with the first SIM card can resolve the paging collision; and based on determining that the first network-side device can resolve the paging collision Paging collision, it is determined that the first SIM card is used to send information associated with the paging collision.
  • the determination by the determining module that the first network-side device associated with the first SIM card can resolve the paging collision is in response to the first network associated with the first SIM card.
  • the side device is different from the second network side device associated with the second SIM card of the plurality of SIM cards.
  • the determining module is configured to record the network-side devices that can solve the paging collision problem among the network-side devices that have been accessed in the history, so as to form a network-side device pool.
  • Fig. 17 is a schematic block diagram of another problem reporting apparatus according to an embodiment of the present disclosure. As shown in Figure 17, the device further includes:
  • the recording module 201 is configured to record the network-side devices that can solve the paging collision problem among the network-side devices that have been accessed in the history, so as to form a network-side device pool.
  • the determining module is further configured to, in response to the first network-side device being different from the second network-side device, determine that the second network-side device can resolve the paging collision.
  • the determining module is configured to, in response to the signal strength of the first network-side device being higher than that of the second network-side device, determine that the first SIM card is used for sending a collision with the paging associated information.
  • the determining module is configured to, in response to the load of the first network-side device being lower than that of the second network-side device, determine that the first SIM card is used for sending information related to the paging collision. link information.
  • the determining module is configured to randomly select one SIM card from the first SIM card and the second SIM card for sending the information associated with the paging collision.
  • the determining module is configured to select a SIM card from the first SIM card and the second SIM card to select a SIM card for sending a collision with the paging according to the first configuration information of the user. associated information.
  • the determining module is configured to randomly select a SIM card from the multiple SIM cards as the first SIM card in response to the network side devices associated with the multiple SIM cards being the same network side device.
  • a SIM card is configured to randomly select a SIM card from the multiple SIM cards as the first SIM card in response to the network side devices associated with the multiple SIM cards being the same network side device.
  • the determining module is configured to select a SIM among the multiple SIM cards according to the second configuration information of the user in response to the network side devices associated with the multiple SIM cards being the same network side device. card as the first SIM card.
  • the determining module is configured to select a SIM card from among the multiple SIM cards according to the network configuration information in response to the network side devices that are respectively associated with the multiple SIM cards being the same network side device. the first SIM card.
  • the determining module is configured to access the associated network-side device through the multiple SIM cards, and after one of the SIM cards accesses the network-side device, stop other SIM cards from accessing the network.
  • the side device uses the SIM card connected to the network side device as the first SIM card.
  • the information sending module is further configured to send auxiliary information and/or recommended solutions to the information associated with the paging collision problem to the network-side device.
  • FIG. 18 is a schematic block diagram of yet another problem reporting apparatus according to an embodiment of the present disclosure. As shown in Figure 18, the device further includes:
  • an information receiving module 301 configured to receive a user equipment identifier offset or a new user equipment identifier sent by the network side device;
  • the first time determination module 302 is separately configured to determine the first time information according to the new user equipment identifier, or the offset of the original user equipment identifier of the first SIM card and the user equipment identifier;
  • the paging receiving module 303 is configured to control the first SIM card to receive a paging message according to the first time information.
  • FIG. 19 is a schematic block diagram of yet another problem reporting apparatus according to an embodiment of the present disclosure. As shown in Figure 19, the device further includes:
  • the second time determining module 401 determines the second time information for receiving the paging message by other SIM cards different from the first SIM card among the plurality of SIM cards;
  • the information sending module 102 is further configured to, in response to a collision between the first time information and the second time information, send a collision problem with the paging to the network-side device through the first SIM card associated information.
  • the device further includes:
  • a third time determining module for determining, among the plurality of SIM cards, the second time information for receiving the paging message by other SIM cards different from the first SIM card;
  • the paging receiving module is configured to control the target SIM card to receive a paging message according to the first time information in response to the first time information and the second time information not colliding.
  • the information sending module is configured to respond that there is a paging collision between the multiple SIM cards, and the number of paging collisions per unit time is greater than a preset number of times, the multiple SIM cards to determine the first SIM card.
  • Embodiments of the present disclosure also provide an electronic device, including:
  • memory for storing processor-executable instructions
  • the processor is configured to implement the method described in any of the above embodiments.
  • Embodiments of the present disclosure further provide a computer-readable storage medium, on which a computer program is stored, and when the program is executed by a processor, implements the steps in the method described in any of the foregoing embodiments.
  • FIG. 20 is a schematic block diagram of an apparatus 2000 for problem reporting according to an embodiment of the present disclosure.
  • apparatus 2000 may be a mobile phone, computer, digital broadcast terminal, messaging device, game console, tablet device, medical device, fitness device, personal digital assistant, and the like.
  • an apparatus 2000 may include one or more of the following components: a processing component 2002, a memory 2004, a power supply component 2006, a multimedia component 2008, an audio component 2010, an input/output (I/O) interface 2012, a sensor component 2014, and the communication component 2016.
  • the processing component 2002 generally controls the overall operation of the device 2000, such as operations associated with display, phone calls, data communications, camera operations, and recording operations.
  • the processing component 2002 can include one or more processors 2020 to execute instructions to perform all or part of the steps of the methods described above. Additionally, processing component 2002 may include one or more modules that facilitate interaction between processing component 2002 and other components. For example, processing component 2002 may include a multimedia module to facilitate interaction between multimedia component 2008 and processing component 2002.
  • Memory 2004 is configured to store various types of data to support operation at device 2000 . Examples of such data include instructions for any application or method operating on the device 2000, contact data, phonebook data, messages, pictures, videos, and the like. Memory 2004 may be implemented by any type of volatile or non-volatile storage device or combination thereof, such as static random access memory (SRAM), electrically erasable programmable read only memory (EEPROM), erasable Programmable Read Only Memory (EPROM), Programmable Read Only Memory (PROM), Read Only Memory (ROM), Magnetic Memory, Flash Memory, Magnetic or Optical Disk.
  • SRAM static random access memory
  • EEPROM electrically erasable programmable read only memory
  • EPROM erasable Programmable Read Only Memory
  • PROM Programmable Read Only Memory
  • ROM Read Only Memory
  • Magnetic Memory Flash Memory
  • Magnetic or Optical Disk Magnetic Disk
  • Power supply assembly 2006 provides power to various components of device 2000.
  • Power supply components 2006 may include a power management system, one or more power supplies, and other components associated with generating, managing, and distributing power to device 2000 .
  • Multimedia component 2008 includes a screen that provides an output interface between the device 2000 and the user.
  • the screen may include a liquid crystal display (LCD) and a touch panel (TP). If the screen includes a touch panel, the screen may be implemented as a touch screen to receive input signals from a user.
  • the touch panel includes one or more touch sensors to sense touch, swipe, and gestures on the touch panel. The touch sensor may not only sense the boundaries of a touch or swipe action, but also detect the duration and pressure associated with the touch or swipe action.
  • the multimedia component 2008 includes a front-facing camera and/or a rear-facing camera. When the apparatus 2000 is in an operation mode, such as a shooting mode or a video mode, the front camera and/or the rear camera may receive external multimedia data. Each of the front and rear cameras can be a fixed optical lens system or have focal length and optical zoom capability.
  • Audio component 2010 is configured to output and/or input audio signals.
  • audio component 2010 includes a microphone (MIC) that is configured to receive external audio signals when device 2000 is in operating modes, such as call mode, recording mode, and voice recognition mode.
  • the received audio signal may be further stored in memory 2004 or transmitted via communication component 2016 .
  • the audio component 2010 also includes a speaker for outputting audio signals.
  • the I/O interface 2012 provides an interface between the processing component 2002 and a peripheral interface module, which may be a keyboard, a click wheel, a button, and the like. These buttons may include, but are not limited to: home button, volume buttons, start button, and lock button.
  • Sensor assembly 2014 includes one or more sensors for providing status assessment of various aspects of device 2000 .
  • the sensor assembly 2014 can detect the open/closed state of the device 2000, the relative positioning of components, such as the display and keypad of the device 2000, and the sensor assembly 2014 can also detect a change in the position of the device 2000 or a component of the device 2000 , the presence or absence of user contact with the device 2000 , the orientation or acceleration/deceleration of the device 2000 and the temperature change of the device 2000 .
  • Sensor assembly 2014 may include a proximity sensor configured to detect the presence of nearby objects in the absence of any physical contact.
  • Sensor assembly 2014 may also include a light sensor, such as a CMOS or CCD image sensor, for use in imaging applications.
  • the sensor assembly 2014 may also include an acceleration sensor, a gyroscope sensor, a magnetic sensor, a pressure sensor, or a temperature sensor.
  • Communication component 2016 is configured to facilitate wired or wireless communication between apparatus 2000 and other devices.
  • the device 2000 may access a wireless network based on a communication standard, such as WiFi, 2G or 3G, 4G LTE, 5G NR, or a combination thereof.
  • the communication component 2016 receives broadcast signals or broadcast related information from an external broadcast management system via a broadcast channel.
  • the communication component 2016 also includes a near field communication (NFC) module to facilitate short-range communication.
  • the NFC module may be implemented based on radio frequency identification (RFID) technology, infrared data association (IrDA) technology, ultra-wideband (UWB) technology, Bluetooth (BT) technology and other technologies.
  • RFID radio frequency identification
  • IrDA infrared data association
  • UWB ultra-wideband
  • Bluetooth Bluetooth
  • apparatus 2000 may be implemented by one or more application specific integrated circuits (ASICs), digital signal processors (DSPs), digital signal processing devices (DSPDs), programmable logic devices (PLDs), field programmable A gate array (FPGA), controller, microcontroller, microprocessor or other electronic component implementation is used to perform the above method.
  • ASICs application specific integrated circuits
  • DSPs digital signal processors
  • DSPDs digital signal processing devices
  • PLDs programmable logic devices
  • FPGA field programmable A gate array
  • controller microcontroller, microprocessor or other electronic component implementation is used to perform the above method.
  • non-transitory computer-readable storage medium including instructions, such as a memory 2004 including instructions, which are executable by the processor 2020 of the apparatus 2000 to perform the above method.
  • the non-transitory computer-readable storage medium may be ROM, random access memory (RAM), CD-ROM, magnetic tape, floppy disk, optical data storage device, and the like.

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Abstract

本公开涉及问题上报方法和问题上报装置，其中，所述方法包括：响应于在多个SIM卡之间存在寻呼碰撞，在多个SIM卡中确定第一SIM卡，通过第一SIM卡向网络侧设备发送与寻呼碰撞相关联的信息。根据本公开，在多个SIM卡之间存在寻呼碰撞时，仅通过多个SIM卡中的一个SIM卡向网络侧设备发送与所述寻呼碰撞问题相关联的信息，而不通过每个SIM卡分别向网络侧设备发送与所述寻呼碰撞问题相关联的信息。据此，可以确保只有一个网络侧设备接收到了寻呼碰撞问题，进而向一个SIM反馈信息，从而接收到反馈信息的SIM卡会改变接收寻呼消息的寻呼时机，而其他SIM卡则不会改变接收寻呼消息的寻呼时机，有利于避免上述每个SIM卡都调整寻呼时机而导致仍然发生寻呼碰撞的问题。

Description

问题上报方法和问题上报装置 技术领域
本公开涉及通信技术领域，具体而言，涉及问题上报方法、问题上报装置、电子设备和计算机可读存储介质。
背景技术
针对多卡终端而言，在终端中可以设置有多个SIM(Subscriber Identity Module，用户身份识别)卡，每个SIM卡可以分别接收寻呼消息，从而与基站建立通信连接。
在某些情况下，不同SIM卡接收寻呼消息时机(Paging Occasion)会存在重叠，从而需要不同的SIM卡在相同时间接收寻呼消息，引发寻呼碰撞。
发明内容
有鉴于此，本公开的实施例提出了问题上报方法、问题上报装置、电子设备和计算机可读存储介质，以解决相关技术中的技术问题。
根据本公开实施例的第一方面，提出一种问题上报方法，适用于终端，在所述终端中设置有多个SIM卡，所述方法包括：
响应于在所述多个SIM卡之间存在寻呼碰撞，在所述多个SIM卡中确定第一SIM卡，通过所述第一SIM卡向网络侧设备发送与所述寻呼碰撞相关联的信息。
根据本公开实施例的第二方面，提出一种问题上报装置，适用于终端，在所述终端中设置有多个SIM卡，所述装置包括：
确定模块，被配置为响应于在所述多个SIM卡之间存在寻呼碰撞，在所述多个SIM卡中确定第一SIM卡；
信息发送模块，被配置为通过所述第一SIM卡向网络侧设备发送与所述寻呼碰撞相关联的信息。
根据本公开实施例的第三方面，提出一种电子设备，包括：
处理器；
用于存储处理器可执行指令的存储器；
其中，所述处理器被配置为实现上述方法。
根据本公开实施例的第四方面，提出一种计算机可读存储介质，其上存储有计算机程序，该程序被处理器执行时实现上述方法中的步骤。
根据本公开的实施例，在多个SIM卡之间存在寻呼碰撞时，仅通过多个SIM卡中的一个SIM卡向网络侧设备发送与所述寻呼碰撞问题相关联的信息，而不通过每个SIM卡分别向网络侧设备发送与所述寻呼碰撞问题相关联的信息。据此，可以确保只有一个网络侧设备接收到了寻呼碰撞问题，进而向一个SIM反馈信息，从而接收到反馈信息的SIM卡会改变接收寻呼消息的寻呼时机，而其他SIM卡则不会改变接收寻呼消息的寻呼时机，有利于避免上述每个SIM卡都调整寻呼时机而导致仍然发生寻呼碰撞的问题。
附图说明
为了更清楚地说明本公开实施例中的技术方案，下面将对实施例描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本公开的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动性的前提下，还可以根据这些附图获得其他的附图。
图1是根据本公开的实施例示出的一种问题上报方法的示意流程图。
图2是根据本公开的实施例示出的另一种问题上报方法的示意流程图。
图3是根据本公开的实施例示出的又一种问题上报方法的示意流程图。
图4是根据本公开的实施例示出的又一种问题上报方法的示意流程图。
图5是根据本公开的实施例示出的又一种问题上报方法的示意流程图。
图6是根据本公开的实施例示出的又一种问题上报方法的示意流程图。
图7是根据本公开的实施例示出的又一种问题上报方法的示意流程图。
图8是根据本公开的实施例示出的又一种问题上报方法的示意流程图。
图9是根据本公开的实施例示出的又一种问题上报方法的示意流程图。
图10是根据本公开的实施例示出的又一种问题上报方法的示意流程图。
图11是根据本公开的实施例示出的又一种问题上报方法的示意流程图。
图12是根据本公开的实施例示出的又一种问题上报方法的示意流程图。
图13是根据本公开的实施例示出的又一种问题上报方法的示意流程图。
图14是根据本公开的实施例示出的又一种问题上报方法的示意流程图。
图15是根据本公开的实施例示出的又一种问题上报方法的示意流程图。
图16是根据本公开的实施例示出的一种问题上报装置的示意框图。
图17是根据本公开的实施例示出的另一种问题上报装置的示意框图。
图18是根据本公开的实施例示出的又一种问题上报装置的示意框图。
图19是根据本公开的实施例示出的又一种问题上报装置的示意框图。
图20是根据本公开的实施例示出的一种用于问题上报的装置的示意框图。
具体实施方式
下面将结合本公开实施例中的附图，对本公开实施例中的技术方案进行清楚、完整地描述，显然，所描述的实施例仅仅是本公开一部分实施例，而不是全部的实施例。基于本公开中的实施例，本领域普通技术人员在没有做出创造性劳动前提下所获得的所有其他实施例，都属于本公开保护的范围。
图1是根据本公开的实施例示出的一种问题上报方法的示意流程图。本实施例所示的问题上报方法可以适用于终端，所述终端包括但不限于手机、平板电脑、可穿戴设备、传感器、物联网设备等电子设备。所述终端可以作为用户设备与基站通信，所述基站包括但不限于4G基站、5G基站、6G基站等通信系统中的基站。
在所述终端中设置有多个SIM卡，多个SIM卡可以属于相同的运营商网络，也可以属于不同的运营商网络。例如，多个SIM卡可以分别属于不同的运营商网络，或多个SIM卡中的一部分可以属于第一运营商网络，另一部分可以属于第二运营商网络。
如图1所示，所述问题上报方法可以包括以下步骤：
在步骤S101中，响应于在所述多个SIM卡之间存在寻呼碰撞，在所述多个SIM卡中确定第一SIM卡，通过所述第一SIM卡向网络侧设备发送与所述寻呼碰撞相关联的信息。
在一个实施例中，终端可以确定多个SIM卡之间是否存在寻呼碰撞，其中，所谓存在寻呼碰撞，可以是已经存在寻呼碰撞，也可以是将要(例如未来预设时长内)发生寻呼碰撞，或者两种情况共存，具体可以根据需要设置。
需要说明的是，多个SIM卡可以是指两个SIM卡，也可以是两个以上SIM卡，也即本公开的实施例，可以适用于两个SIM卡之间存在寻呼碰撞的情况，也可以适用于两个以上SIM卡之间存在寻呼碰撞的情况。
多个SIM卡之间存在寻呼碰撞，可以是指多个SIM卡与一个SIM卡之间存在寻呼碰撞，例如终端中至少设置有SIM卡#A、SIM卡#B和SIM卡#C，SIM卡#A、SIM卡#B的寻呼时机互不重叠，但是SIM卡#A的寻呼时机与SIM卡#C的寻呼时机存在重叠，且SIM卡#B的寻呼时机与SIM卡#C的寻呼时机存在重叠。
多个SIM卡之间存在寻呼碰撞，可以是指2个以上SIM卡之间存在寻呼碰撞，例如终端中至少设置有SIM卡#A、SIM卡#B和SIM卡#C，终端中SIM卡#A与SIM卡#B的寻呼时机和SIM卡#C的寻呼时机存在重叠，SIM卡#B的寻呼时机与SIM卡#C的寻呼时机也存在重叠。
在相关技术中，当确定SIM卡之间存在寻呼碰撞时，每个存在寻呼碰撞的SIM卡都会向对应网络侧设备发送与所述寻呼碰撞问题相关联的信息，例如第一SIM卡和第二SIM卡存在寻呼碰撞时，第一SIM卡会向第一网络侧设备发送与所述寻呼碰撞问题相关联的信息，并且第二SIM卡会向第二网络侧设备发送与所述寻呼碰撞问题相关联的信息。
第一网络侧设备会向第一SIM卡反馈信息，以使第一SIM卡改变接收寻呼消息的寻呼时机，并且第二网络侧设备会向第二SIM卡反馈信息，以使第二SIM卡改变接收寻呼消息的寻呼时机，而网络侧设备的配置可能存在相似之处，这可能导致第一网络侧设备向第一SIM卡反馈的信息和第二网络侧设备向第二SIM卡反馈的信息存在相似之处，进而导致第一SIM卡改变后的寻呼时机和第二SIM卡改变后的寻呼时机，仍然存在重叠，也即仍然会发生寻呼碰撞。
根据本公开的实施例，在多个SIM卡之间存在寻呼碰撞时，仅通过多个SIM卡中的一个SIM卡向网络侧设备发送与所述寻呼碰撞问题相关联的信息，而不通过每个SIM卡分别向网络侧设备发送与所述寻呼碰撞问题相关联的信息。据此，可以确保只有一个网络侧设备接收到了寻呼碰撞问题，进而向一个SIM反馈信息，从而接收到 反馈信息的SIM卡会改变接收寻呼消息的寻呼时机，而其他SIM卡则不会改变接收寻呼消息的寻呼时机，有利于避免上述每个SIM卡都调整寻呼时机而导致仍然发生寻呼碰撞的问题。
在一个实施例中，所述网络侧设备包括但不限于基站、核心网等，其中，在所述网络侧设备为基站时，SIM卡可以通过RRC(Radio Resource Control，无线资源控制)层信令向基站发送与所述寻呼碰撞问题相关联的信息，在所述网络侧设备为核心网时，SIM卡可以通过NAS(Non-Access Stratum非接入层)信令向核心网发送与所述寻呼碰撞问题相关联的信息。
在一个实施例中，与寻呼碰撞相关联的信息，包括但不限于对寻呼碰撞问题的指示，寻呼碰撞的类型或等级。虽然在当前的通信系统中，寻呼消息是不具有类型的定义的。但不排除在LTE或NR系统的后续演进过程中，会针对寻呼消息设置不同的寻呼消息类型。因此，寻呼碰撞的类型可以包括但不限于发生寻呼碰撞的寻呼消息的类型，所述类型包括但不限于基于视频业务的寻呼、基于音频业务的寻呼、基于语音业务的寻呼等。根据寻呼碰撞相关联的信息，不仅可以使得网络侧设备确定终端的多个SIM卡之间存在寻呼碰撞问题，还可以根据上述类型等信息，准确地制定解决寻呼碰撞的方案或策略反馈给终端，以便良好地解决寻呼碰撞问题。
图2是根据本公开的实施例示出的另一种问题上报方法的示意流程图。如图2所示，在所述多个SIM卡中确定所述第一SIM卡包括：
在步骤S201中，确定与所述第一SIM卡相关联的第一网络侧设备能够解决所述寻呼碰撞；
在步骤S202中，基于确定所述第一网络侧设备能够解决所述寻呼碰撞，确定所述第一SIM卡用于发送与所述寻呼碰撞相关联的信息。
在一个实施例中，可以先确定第一SIM卡相关联的第一网络侧设备是否能够解决所述寻呼碰撞，若确定第一网络侧设备能够解决所述寻呼碰撞，那么可以判定所述第一SIM卡用于发送与所述寻呼碰撞相关联的信息，以便确保将寻呼碰撞相关联的信息发送至第一网络侧设备后，第一网络侧设备能够顺利解决寻呼碰撞问题。
可选地，所述确定与所述第一SIM卡相关联的所述第一网络侧设备能够解决所述寻呼碰撞，是响应于与所述第一SIM卡相关联的第一网络侧设备不同于与所述多个SIM卡中的第二SIM卡相关联的第二网络侧设备的。
在一个实施例中，SIM卡关联的网络侧设备，包括向SIM卡发送寻呼消息的网络侧设备，而不同SIM卡分别关联网络侧设备可以是不同的，也可以是相同的。
在第一SIM卡相关联的第一网络侧设备，与所述多个SIM卡中的第二SIM卡相关联的第二网络侧设备不同的情况下，可以确定与所述第一SIM卡相关联的所述第一网络侧设备能够解决所述寻呼碰撞，以便在多个SIM卡分别关联的网络侧设备中选择能够解决寻呼碰撞的第一网络侧设备，进而向第一网络侧设备发送与寻呼碰撞的相关联的信息。
可选地，所述方法还包括：
响应于所述第一网络侧设备不同于与所述第二网络侧设备，确定所述第二网络侧设备能够解决所述寻呼碰撞。
在一个实施例中，在第一网络侧设备和第二网络侧设备为不同网络侧设备的情况下，可以进一步确定第二网络侧设备是否能够解决寻呼碰撞，若确定第二网络侧设备能够解决寻呼碰撞，那么第一网络侧设备和第二网络侧设备就都能解决寻呼碰撞，而第一网络侧设备和第二网络侧设备是指所述多个SIM卡中任意两个不同的SIM卡分别对应的网络侧设备，所以第一网络侧设备和第二网络侧设备就都能解决寻呼碰撞，就是指多个SIM卡中任意两个不同的SIM卡分别对应的网络侧设备，都能够解决寻呼碰撞。
在这种情况，可以进一步确定选择通过第一SIM卡向第一网络侧设备发送与寻呼碰撞相关联的信息，还是选择通过第二SIM卡向第二网络侧设备发送与寻呼碰撞相关联的信息。关于选择第一SIM卡或者第二SIM卡的具体方式，在后续实施例中进行示例性说明。
需要说明的是，第一SIM卡和第二SIM卡并不是特指某个SIM卡，而是处在寻呼碰撞的所述多个SIM卡中的任意两个不同的SIM卡。
在一个实施例中，第一SIM卡用于接入的第一网络侧设备(例如向第一SIM卡发送寻呼消息的基站)和第二SIM卡用于接入的第二网络侧设备(例如向第二SIM卡发送寻呼消息的基站)，可以是相同的网络侧设备，也可以是不同的网络侧设备，例如相同运营商网络中不同的基站，或者不同运营商网络中不同的基站。
图3是根据本公开的实施例示出的又一种问题上报方法的示意流程图。如图3所示，所述确定所述第一网络侧设备能够解决所述寻呼碰撞包括：
在步骤S302中，确定所述第一网络侧设备属于网络侧设备池，所述网络侧设备池包括能够解决寻呼碰撞的网络侧设备。
可选地，所述方法还包括：
在历史上接入过的网络侧设备中，记录能够解决寻呼碰撞问题的网络侧设备，以构成网络侧设备池。
在一个实施例中，终端针对接入过的网络侧设备，可以确定能够解决寻呼碰撞问题的网络侧设备，进而记录能够解决寻呼碰撞问题的网络侧设备以构成网络侧设备池。后续在确定第一网络侧设备时，可以确定第一网络侧设备是否属于所述网络侧设备池，若确定第一网络侧设备属于所述网络侧设备池，由于属于网络侧设备池的网络侧设备能够解决寻呼碰撞问题，从而可以确定第一网络侧设备能够解决寻呼碰撞问题。
需要说明的是，可以为网络侧设备池中的网络侧设备设置有效时间，例如网络侧设备池中在当前时刻之前预设时长范围内记录的网络侧设备，保留在网络侧设备池，而在当前时刻之前预设时长范围外记录的网络侧设备，可以从网络侧设备池中删除。
在另一种实施例中，所述网络侧设备池可以是UE基于特定的判决条件自己确定的(例如，通过从网络侧设备获得的网络侧设备的能力信息，该能力信息指示该网络侧设备是否支持解决寻呼碰撞问题，从而终端基于该能力信息将网络侧设备添加到网络侧设备池)，或是网络侧设备通过信令发送给终端的(例如，网络侧设备通过控制信令将能够解决寻呼碰撞问题的网络侧设备的列表发送给终端)。
可选地，终端也可以向网络侧设备发送对带判定的网络侧设备是否具有寻呼碰撞解决能力的判定请求，网络侧设备响应于该判定请求，来向终端发送指示待判定的网络侧设备是否能够解决寻呼碰撞问题的判定响应。终端基于该判定响应，来确定所述待判定的网络侧设备能够解决寻呼碰撞问题。
图4是根据本公开的实施例示出的又一种问题上报方法的示意流程图。如图4所示，在所述多个SIM卡中确定所述第一SIM卡还包括：
在步骤S401中，响应于所述第一网络侧设备的信号强度高于所述第二网络侧设备，确定所述第一SIM卡用于发送与所述寻呼碰撞相关联的信息。
在一个实施例中，在第一网络侧设备和第二网络侧设备能够分别解决所述寻呼碰撞问题的情况下，可以在第一网络侧设备和第二网络侧设备中确定信号强度相对较高的网络侧设备，进而通过用于接入所述信号强度相对较高的网络侧设备的SIM卡， 向所述信号强度相对较高的网络侧设备发送所述寻呼碰撞问题。
例如终端可以针对第一网络侧设备和第二网络侧设备的信号强度分别进行检测，若第一网络侧设备的信号强度高于第二网络侧设备，确定第一SIM卡用于发送与所述寻呼碰撞相关联的信息，若第二网络侧设备的信号强度高于第一网络侧设备，确定第二SIM卡用于发送与所述寻呼碰撞相关联的信息。由于一般情况下网络侧设备的信号强度越高通信质量越好，因此选择信号强度相对较高的网络侧设备发送与所述寻呼碰撞问题相关联的信息，可以确保将寻呼碰撞问题顺利地发送至网络侧设备。
图5是根据本公开的实施例示出的又一种问题上报方法的示意流程图。如图5所示，在所述多个SIM卡中确定所述第一SIM卡还包括：
在步骤S501中，响应于所述第一网络侧设备的负载低于所述第二网络侧设备，确定所述第一SIM卡用于发送与所述寻呼碰撞相关联的信息。
在一个实施例中，在第一网络侧设备和第二网络侧设备都能够解决所述寻呼碰撞问题的情况下，可以在第一网络侧设备和第二网络侧设备中确定负载相对较低的网络侧设备，进而通过用于接入所述负载相对较低的网络侧设备的SIM卡，向所述负载相对较低的网络侧设备发送所述寻呼碰撞问题。
例如终端可以针对第一网络侧设备和第二网络侧设备的负载分别进行检测(例如请求网络侧设备发送负载信息)，若第一网络侧设备的负载低于第二网络侧设备，确定第一SIM卡用于发送与所述寻呼碰撞相关联的信息，若第二网络侧设备的负载低于第一网络侧设备，确定第二SIM卡用于发送与所述寻呼碰撞相关联的信息。由于一般情况下网络侧设备的负载越低处理速度越快，因此选择负载较低的网络侧设备发送与所述寻呼碰撞问题相关联的信息，可以确保网络侧设备尽快向终端反馈信息，以解决寻呼碰撞问题。
图6是根据本公开的实施例示出的又一种问题上报方法的示意流程图。如图6所示，在所述多个SIM卡中确定所述第一SIM卡还包括：
在步骤S601中，在所述第一SIM卡和所述第二SIM卡中随机选择一个SIM卡用于发送与所述寻呼碰撞相关联的信息。
在一个实施例中，在第一网络侧设备和第二网络侧设备都能解决所述寻呼碰撞问题的情况下，可以在多个SIM卡中随机选择一个SIM卡，进而通过选中的SIM卡向对应的网络侧设备发送与所述寻呼碰撞相关联的信息。
例如通过随机选择选中的SIM卡为第一SIM卡，那么可以通过第一SIM卡向第一网络侧设备发送与所述寻呼碰撞问题相关联的信息。据此，无需考虑网络侧设备和SIM卡的情况，可以尽快将寻呼碰撞问题发送给网络侧设备。
图7是根据本公开的实施例示出的又一种问题上报方法的示意流程图。如图7所示，在所述多个SIM卡中确定所述第一SIM卡还包括：
在步骤S701中，根据用户第一配置信息在所述第一SIM卡和所述第二SIM卡选择一个SIM卡中选择一个SIM卡用于发送与所述寻呼碰撞相关联的信息。
在一个实施例中，在第一网络侧设备和第二网络侧设备都能解决所述寻呼碰撞问题的情况下，可以根据用户第一配置信息在所述第一SIM卡和所述第二SIM卡选择一个SIM卡，进而通过选中的SIM卡向对应的网络侧设备发送与所述寻呼碰撞相关联的信息。
例如用户第一配置信息为在多个SIM卡之间存在寻呼碰撞的情况下，通过第一SIM卡向网络侧设备发送与所述寻呼碰撞问题相关联的信息，那么可以通过第一SIM卡向第一网络侧设备发送与所述寻呼碰撞相关联的信息。据此，无需考虑网络侧设备和SIM卡的情况，可以尽快将寻呼碰撞问题发送给网络侧设备，并且可以使得发送与所述寻呼碰撞问题相关联的信息的SIM卡满足用户要求。
图8是根据本公开的实施例示出的又一种问题上报方法的示意流程图。如图8所示，所述在所述多个SIM卡中确定所述第一SIM卡包括：
在步骤S801中，响应于所述多个SIM卡分别关联的网络侧设备为相同的网络侧设备，在所述多个SIM卡中随机选择一个SIM卡作为所述第一SIM卡。
在一个实施例中，在多个SIM卡分别关联的网络侧设备为相同的网络侧设备时，无论通过多个SIM卡中哪个SIM卡发送与所述寻呼碰撞问题相关联的信息，都是向同一个网络侧设备发送与所述寻呼碰撞问题相关联的信息，那么可以在多个SIM卡中随机选择一个SIM卡作为所述第一SIM卡，进而通过选中的SIM卡向对应的网络侧设备发送与所述寻呼碰撞相关联的信息。
例如通过随机选择选中的SIM卡为第一SIM卡，那么可以通过第一SIM卡向第一网络侧设备发送与所述寻呼碰撞相关联的信息。据此，无需考虑网络侧设备和SIM卡的情况，可以尽快将寻呼碰撞问题发送给网络侧设备。
图9是根据本公开的实施例示出的又一种问题上报方法的示意流程图。如图9 所示，所述在所述多个SIM卡中确定所述第一SIM卡包括：
在步骤S901中，响应于所述多个SIM卡分别关联的网络侧设备为相同的网络侧设备，根据用户第二配置信息在所述多个SIM卡中选择一个SIM卡作为所述第一SIM卡。
在一个实施例中，在多个SIM卡分别关联的网络侧设备为相同的网络侧设备时，无论通过多个SIM卡中哪个SIM卡发送与所述寻呼碰撞问题相关联的信息，都是向同一个网络侧设备发送与所述寻呼碰撞问题相关联的信息，可以根据用户第二配置信息在所述多个SIM卡中选择一个SIM卡作为所述第一SIM卡，进而通过选中的SIM卡向对应的网络侧设备发送与所述寻呼碰撞相关联的信息。
例如用户第二配置信息为在多个SIM卡之间存在寻呼碰撞的情况下，通过第一SIM卡向网络侧设备发送与所述寻呼碰撞问题相关联的信息，那么可以通过第一SIM卡向第一网络侧设备发送与所述寻呼碰撞相关联的信息。据此，无需考虑网络侧设备和SIM卡的情况，可以尽快将寻呼碰撞问题发送给网络侧设备，并且可以使得发送与所述寻呼碰撞问题相关联的信息的SIM卡满足用户要求。
图10是根据本公开的实施例示出的又一种问题上报方法的示意流程图。如图10所示，所述在所述多个SIM卡中确定所述第一SIM卡包括：
在步骤S1001中，响应于所述多个SIM卡分别关联的网络侧设备为相同的网络侧设备，根据网络配置信息在所述多个SIM卡中选择一个SIM卡作为所述第一SIM卡。
在一个实施例中，在多个SIM卡分别关联的网络侧设备为相同的网络侧设备时，无论通过多个SIM卡中哪个SIM卡发送与所述寻呼碰撞问题相关联的信息，都是向同一个网络侧设备发送与所述寻呼碰撞问题相关联的信息，并且网络侧设备可以与每个SIM卡进行通信，那么网络侧设备可以向终端发送网络配置信息，以指示终端选择选择SIM卡发送与所述寻呼碰撞相关联的信息，以便发送与所述寻呼碰撞问题相关联的信息的SIM卡满足网络侧设备的要求。
图11是根据本公开的实施例示出的又一种问题上报方法的示意流程图。如图11所示，所述在所述多个SIM卡中确定所述第一SIM卡包括：
在步骤S1101中，通过所述多个SIM卡分别接入相关联的网络侧设备，且在其中一个SIM卡接入了网络侧设备后，停止其他SIM卡接入网络侧设备，将接入了网 络侧设备的SIM卡作为所述第一SIM卡。
在一个实施例中，终端可以不必选择某个SIM卡向网络侧设备发送与所述寻呼碰撞问题相关联的信息，而是可以通过多个SIM卡分别接入对应的网络侧设备。由于不同SIM卡和网络侧设备的接入过程受各自状态影响而存在一定差异，因此多个SIM卡一般不会同时接入网络侧设备，那么可以在其中一个SIM卡接入了网络侧设备后，控制另一个SIM卡停止接入网络侧设备，然后通过接入了网络侧设备的SIM卡作为第一SIM卡向所接入的网络侧设备发送与所述寻呼碰撞相关联的信息。
据此，无需考虑网络侧设备和SIM卡的情况，只需考虑哪个SIM卡先接入了网络侧设备，有利于确保尽快将寻呼碰撞问题发送给网络侧设备。
图12是根据本公开的实施例示出的又一种问题上报方法的示意流程图。如图12所示，所述方法还包括：
在步骤S1201中，向所述网络侧设备发送与所述寻呼碰撞问题相关联的信息的辅助信息和/或推荐解决方式。其中，步骤S1201可以与步骤S101同步执行，例如在发送与所述寻呼碰撞问题相关联的信息时，也发送辅助信息和/或推荐解决方式，步骤S1201可以与步骤S101可以不同步执行，例如可以在发送与所述寻呼碰撞问题相关联的信息之后，发送辅助信息和/或推荐解决方式。
在一个实施例中，除了可以向网络侧设备发送与所述寻呼碰撞问题相关联的信息，还可以向网络侧设备发送与所述寻呼碰撞问题相关联的信息的辅助信息、推荐解决方式等信息。
在一个实施例中，辅助信息包括但不限于存在寻呼冲突的每个SIM卡的标识，网络侧设备可以将该接收到的标识作为用户设备标识，然后根据用户设备标识确定SIM卡的寻呼时机，从而可以准确地确定出每个SIM卡的寻呼时机如何碰撞，进而为终端提供准确的解决方式来解决寻呼碰撞问题。
在一个实施例中，网络侧设备向终端发送的解决所述寻呼碰撞问题的解决方式包括但不限于向终端发送用户设备标识偏移量和向终端发送新的用户设备标识，终端可以预先确定那种解决方式更适合自身，从而向基站发送推荐解决方式，以便基站发送的解决方式适合终端。
需要说明的是，上述实施例中寻呼碰撞的类型也可以包含在辅助信息中发送给网络侧设备。
图13是根据本公开的实施例示出的又一种问题上报方法的示意流程图。如图13所示，所述方法还包括：
在步骤S1301中，接收所述网络侧设备发送的用户设备标识偏移量或新的用户设备标识；
在步骤S1302中，根据所述新的用户设备标识，或者所述第一SIM卡的原用户设备标识和所述用户设备标识偏移量，确定第一时间信息；
在步骤S1303中，根据所述第一时间信息控制所述第一SIM卡接收寻呼消息。
在一个实施例中，网络侧设备为了解决寻呼碰撞问题，可以向终端发送用户设备标识偏移量，也可以和向终端发送新的用户设备标识。
若网络侧设备发送的是新的用户设备标识，终端根据新的用户设备标识，可以直接计算出第一SIM卡接收寻呼消息的新的寻呼时机，也即第一时间信息，进而可以根据第一时间信息控制所述第一SIM卡接收寻呼消息，从而避免与其他SIM卡的寻呼碰撞。
若网络侧设备发送的是用户设备标识偏移量，终端需要根据用户设备标识偏移量对应第一SIM卡的原用户设备标识进行调整，进而根据调整后的用户设备标识计算出第一SIM卡接收寻呼消息的新的寻呼时机，也即第一时间信息，进而可以根据第一时间信息控制所述第一SIM卡接收寻呼消息，从而避免与其他SIM卡的寻呼碰撞。
图14是根据本公开的实施例示出的又一种问题上报方法的示意流程图。如图14所示，所述方法还包括：
在步骤S1401中，确定所述多个SIM卡中，不同于所述第一SIM卡的其他SIM卡接收寻呼消息的第二时间信息；
在步骤S1402中，响应于所述第一时间信息与所述第二时间信息存在碰撞，通过所述第一SIM卡向网络侧设备发送与所述寻呼碰撞问题相关联的信息；
可选地，所述根据所述第一时间信息控制所述第一SIM卡接收寻呼消息包括：
响应于所述第一时间信息与所述第二时间信息不存在碰撞，根据所述第一时间信息控制所述第一SIM卡接收寻呼消息。
在一个实施例中，终端在根据所述第一时间信息控制所述第一SIM卡接收寻呼消息之前，可以先确定多个SIM卡中，不同于第一SIM卡的其他SIM卡接收寻呼消 息的第二时间信息，然后确定第一时间信息与所述第二时间信息是否仍然存在碰撞(例如在时域上存在重叠)，如果仍然存在碰撞，那么可以确定寻呼碰撞问题并没有解决，可以再次向网络侧设备发送与所述寻呼碰撞问题相关联的信息，以便确切地解决寻呼碰撞问题。而在第一时间信息与所述第二时间信息不存在碰撞的情况下，可以确定寻呼碰撞问题已被解决，则可以根据第一时间信息控制第一SIM卡接收寻呼消息。
在一个实施例中，在终端首次通过第一SIM卡向网络侧设备发送与所述寻呼碰撞问题相关联的信息时，可以不携带上述实施例中的辅助信息，以减少通信过程中传输的数据量。
而在确定第一时间信息与第二时间信息存在碰撞的情况下，可以再次通过第一SIM卡向网络侧设备发送与所述寻呼碰撞问题相关联的信息，并在再次发送的寻呼碰撞问题中携带辅助信息，以便基站能够准确地确定两个SIM卡的寻呼时机如何碰撞，进而为终端提供准确的解决方式来解决寻呼碰撞问题。
在一个实施例中，若存在寻呼碰撞的多个SIM卡为两个以上SIM卡，并且寻呼碰撞是多个SIM卡分别与一个SIM卡发生寻呼碰撞，而多个SIM卡之间没有寻呼碰撞，那么可以选择所述一个SIM卡作为第一SIM卡。
例如终端中至少设置有SIM卡#A、SIM卡#B和SIM卡#C，SIM卡#A、SIM卡#B的寻呼时机互不重叠，但是SIM卡#A的寻呼时机与SIM卡#C的寻呼时机存在重叠，且SIM卡#B的寻呼时机与SIM卡#C的寻呼时机存在重叠，那么可以选择SIM卡#C作为第一SIM卡。
若选择SIM卡#A或者SIM卡#B作为第一SIM卡，以选择SIM卡#A作为第一SIM卡为例，由于SIM卡#A和SIM卡#B之间不存在寻呼冲突，那么SIM卡#A在向网络侧设备发送辅助信息时，只会将SIM卡#C的用户设备标识发送给网络侧设备，不会将SIM卡#B的用户设备标识发送给网络侧设备，那么网络侧设备确定的新的用户设备标识，只能用于保证与SIM卡#C之间不存在寻呼碰撞，但是可能与SIM卡#B之间产生寻呼碰撞。
而在本实施例中，可以选择SIM卡#C作为第一SIM卡，那么SIM卡#C在向网络侧设备发送辅助信息时，会将SIM卡#A和SIM卡#B的用户设备标识都发送给网络侧设备，那么网络侧设备确定的新的用户设备标识，既能用于保证与SIM卡#A之间不存在寻呼碰撞，也能用于保证与SIM卡#B之间不存在寻呼碰撞，从而有效地解 决寻呼碰撞。
图15是根据本公开的实施例示出的又一种问题上报方法的示意流程图。如图15所示，所述响应于在所述多个SIM卡之间存在寻呼碰撞，在所述多个SIM卡中确定第一SIM卡包括：
在步骤S1501中，响应于所述多个SIM卡之间存在寻呼碰撞，且单位时间内存在寻呼碰撞的次数大于预设次数，在所述多个SIM卡中确定第一SIM卡。
在一个实施例中，多个SIM卡之间存在寻呼碰撞，可以是因为寻呼时机之间存在重叠，也可能是因为环境等因素的干扰，导致多个SIM卡之间偶然出现了较少次数的寻呼碰撞问题，在这种情况下，排除环境因素的干扰后就可以消除寻呼碰撞问题，所以并不需要络侧设备来解决寻呼碰撞问题。
因此，本实施例可以在多个SIM卡之间存在寻呼碰撞的情况下，确多个SIM卡之间单位时间(可以根据需要设置)内存在寻呼碰撞的次数，若次数较大，例如大于预设次数，那么可以确定多个SIM卡之间的寻呼碰撞并不是偶然发生的，是因为寻呼时机之间存在重叠导致的，因此可以向网络侧设备发送与所述寻呼碰撞问题相关联的信息。而在所述次数小于预设次数的情况下，在可以确定多个SIM卡之间的寻呼碰撞是偶然发生的，从而不必向网络侧设备发送与所述寻呼碰撞问题相关联的信息，以免浪费通信资源。
与前述的问题上报方法的实施例相对应，本公开还提供了问题上报装置的实施例。
图16是根据本公开的实施例示出的一种问题上报装置的示意框图。本实施例所示的问题上报装置可以适用于终端，所述终端包括但不限于手机、平板电脑、可穿戴设备、传感器、物联网设备等电子设备。所述终端可以作为用户设备与基站通信，所述基站包括但不限于4G基站、5G基站、6G基站等通信系统中的基站。
在所述终端中设置有多个SIM卡，多个SIM卡可以是属于相同的运营商网络，也可以属于不同的运营商网络。例如，多个SIM卡可以分别属于不同的运营商网络，或多个SIM卡中的一部分可以属于第一运营商网络，另一部分可以属于第二运营商网络。
如图16所示，所述问题上报装置可以包括：
确定模块101，被配置为响应于在所述多个SIM卡之间存在寻呼碰撞，在所述 多个SIM卡中确定第一SIM卡；
信息发送模块102，被配置为通过所述第一SIM卡向网络侧设备发送与所述寻呼碰撞相关联的信息。
可选地，所述确定模块，被配置为确定与所述第一SIM卡相关联的第一网络侧设备能够解决所述寻呼碰撞；以及基于确定所述第一网络侧设备能够解决所述寻呼碰撞，确定所述第一SIM卡用于发送与所述寻呼碰撞相关联的信息。
可选地，所述确定模块确定与所述第一SIM卡相关联的所述第一网络侧设备能够解决所述寻呼碰撞，是响应于与所述第一SIM卡相关联的第一网络侧设备不同于与所述多个SIM卡中的第二SIM卡相关联的第二网络侧设备的。
可选地，所述确定模块，被配置为在历史上接入过的网络侧设备中，记录能够解决寻呼碰撞问题的网络侧设备，以构成网络侧设备池。
图17是根据本公开的实施例示出的另一种问题上报装置的示意框图。如图17所示，所述装置还包括：
记录模块201，被配置为在历史上接入过的网络侧设备中，记录能够解决寻呼碰撞问题的网络侧设备，以构成网络侧设备池。
可选地，所述确定模块还被配置为响应于所述第一网络侧设备不同于与所述第二网络侧设备，确定所述第二网络侧设备能够解决所述寻呼碰撞。
可选地，所述确定模块，被配置为响应于所述第一网络侧设备的信号强度高于所述第二网络侧设备，确定所述第一SIM卡用于发送与所述寻呼碰撞相关联的信息。
可选地，所述确定模块，被配置为响应于所述第一网络侧设备的负载低于所述第二网络侧设备，确定所述第一SIM卡用于发送与所述寻呼碰撞相关联的信息。
可选地，所述确定模块，被配置为在所述第一SIM卡和所述第二SIM卡中随机选择一个SIM卡用于发送与所述寻呼碰撞相关联的信息。
可选地，所述确定模块，被配置为根据用户第一配置信息在所述第一SIM卡和所述第二SIM卡选择一个SIM卡中选择一个SIM卡用于发送与所述寻呼碰撞相关联的信息。
可选地，所述确定模块，被配置为响应于所述多个SIM卡分别关联的网络侧设备为相同的网络侧设备，在所述多个SIM卡中随机选择一个SIM卡作为所述第一SIM 卡。
可选地，所述确定模块，被配置为响应于所述多个SIM卡分别关联的网络侧设备为相同的网络侧设备，根据用户第二配置信息在所述多个SIM卡中选择一个SIM卡作为所述第一SIM卡。
可选地，所述确定模块，被配置为响应于所述多个SIM卡分别关联的网络侧设备为相同的网络侧设备，根据网络配置信息在所述多个SIM卡中选择一个SIM卡作为所述第一SIM卡。
可选地，所述确定模块，被配置为通过所述多个SIM卡分别接入相关联的网络侧设备，且在其中一个SIM卡接入了网络侧设备后，停止其他SIM卡接入网络侧设备，将接入了网络侧设备的SIM卡作为所述第一SIM卡。
可选地，所述信息发送模块，还被配置为向所述网络侧设备发送与所述寻呼碰撞问题相关联的信息的辅助信息和/或推荐解决方式。
图18是根据本公开的实施例示出的又一种问题上报装置的示意框图。如图18所示，所述装置还包括：
信息接收模块301，被配置为接收所述网络侧设备发送的用户设备标识偏移量或新的用户设备标识；
第一时间确定模块302，别配置为根据所述新的用户设备标识，或者所述第一SIM卡的原用户设备标识和所述用户设备标识偏移量，确定第一时间信息；
寻呼接收模块303，被配置为根据所述第一时间信息控制所述第一SIM卡接收寻呼消息。
图19是根据本公开的实施例示出的又一种问题上报装置的示意框图。如图19所示，所述装置还包括：
第二时间确定模块401，确定所述多个SIM卡中，不同于所述第一SIM卡的其他SIM卡接收寻呼消息的第二时间信息；
其中，所述信息发送模块102，还被配置为响应于所述第一时间信息与所述第二时间信息存在碰撞，通过所述第一SIM卡向网络侧设备发送与所述寻呼碰撞问题相关联的信息。
可选地，所述装置还包括：
第三时间确定模块，确定所述多个SIM卡中，不同于所述第一SIM卡的其他SIM卡接收寻呼消息的第二时间信息；
其中，所述寻呼接收模块，被配置为响应于所述第一时间信息与所述第二时间信息不存在碰撞，根据所述第一时间信息控制所述目标SIM卡接收寻呼消息。
可选地，所述信息发送模块，被配置为响应于所述多个SIM卡之间存在寻呼碰撞，且单位时间内存在寻呼碰撞的次数大于预设次数，在所述多个SIM卡中确定第一SIM卡。
关于上述实施例中的装置，其中各个模块执行操作的具体方式已经在相关方法的实施例中进行了详细描述，此处将不做详细阐述说明。
对于装置实施例而言，由于其基本对应于方法实施例，所以相关之处参见方法实施例的部分说明即可。以上所描述的装置实施例仅仅是示意性的，其中所述作为分离部件说明的模块可以是或者也可以不是物理上分开的，作为模块显示的部件可以是或者也可以不是物理模块，即可以位于一个地方，或者也可以分布到多个网络模块上。可以根据实际的需要选择其中的部分或者全部模块来实现本实施例方案的目的。本领域普通技术人员在不付出创造性劳动的情况下，即可以理解并实施。
本公开的实施例还提出一种电子设备，包括：
处理器；
用于存储处理器可执行指令的存储器；
其中，所述处理器被配置为实现上述任一实施例所述的方法。
本公开的实施例还提出一种计算机可读存储介质，其上存储有计算机程序，该程序被处理器执行时实现上述任一实施例所述的方法中的步骤。
图20是根据本公开的实施例示出的一种用于问题上报的装置2000的示意框图。例如，装置2000可以是移动电话，计算机，数字广播终端，消息收发设备，游戏控制台，平板设备，医疗设备，健身设备，个人数字助理等。
参照图20，装置2000可以包括以下一个或多个组件：处理组件2002，存储器2004，电源组件2006，多媒体组件2008，音频组件2010，输入/输出(I/O)的接口2012，传感器组件2014，以及通信组件2016。
处理组件2002通常控制装置2000的整体操作，诸如与显示，电话呼叫，数据 通信，相机操作和记录操作相关联的操作。处理组件2002可以包括一个或多个处理器2020来执行指令，以完成上述的方法的全部或部分步骤。此外，处理组件2002可以包括一个或多个模块，便于处理组件2002和其他组件之间的交互。例如，处理组件2002可以包括多媒体模块，以方便多媒体组件2008和处理组件2002之间的交互。
存储器2004被配置为存储各种类型的数据以支持在装置2000的操作。这些数据的示例包括用于在装置2000上操作的任何应用程序或方法的指令，联系人数据，电话簿数据，消息，图片，视频等。存储器2004可以由任何类型的易失性或非易失性存储设备或者它们的组合实现，如静态随机存取存储器(SRAM)，电可擦除可编程只读存储器(EEPROM)，可擦除可编程只读存储器(EPROM)，可编程只读存储器(PROM)，只读存储器(ROM)，磁存储器，快闪存储器，磁盘或光盘。
电源组件2006为装置2000的各种组件提供电力。电源组件2006可以包括电源管理系统，一个或多个电源，及其他与为装置2000生成、管理和分配电力相关联的组件。
多媒体组件2008包括在所述装置2000和用户之间的提供一个输出接口的屏幕。在一些实施例中，屏幕可以包括液晶显示器(LCD)和触摸面板(TP)。如果屏幕包括触摸面板，屏幕可以被实现为触摸屏，以接收来自用户的输入信号。触摸面板包括一个或多个触摸传感器以感测触摸、滑动和触摸面板上的手势。所述触摸传感器可以不仅感测触摸或滑动动作的边界，而且还检测与所述触摸或滑动操作相关的持续时间和压力。在一些实施例中，多媒体组件2008包括一个前置摄像头和/或后置摄像头。当装置2000处于操作模式，如拍摄模式或视频模式时，前置摄像头和/或后置摄像头可以接收外部的多媒体数据。每个前置摄像头和后置摄像头可以是一个固定的光学透镜系统或具有焦距和光学变焦能力。
音频组件2010被配置为输出和/或输入音频信号。例如，音频组件2010包括一个麦克风(MIC)，当装置2000处于操作模式，如呼叫模式、记录模式和语音识别模式时，麦克风被配置为接收外部音频信号。所接收的音频信号可以被进一步存储在存储器2004或经由通信组件2016发送。在一些实施例中，音频组件2010还包括一个扬声器，用于输出音频信号。
I/O接口2012为处理组件2002和外围接口模块之间提供接口，上述外围接口模块可以是键盘，点击轮，按钮等。这些按钮可包括但不限于：主页按钮、音量按钮、启动按钮和锁定按钮。
传感器组件2014包括一个或多个传感器，用于为装置2000提供各个方面的状态评估。例如，传感器组件2014可以检测到装置2000的打开/关闭状态，组件的相对定位，例如所述组件为装置2000的显示器和小键盘，传感器组件2014还可以检测装置2000或装置2000一个组件的位置改变，用户与装置2000接触的存在或不存在，装置2000方位或加速/减速和装置2000的温度变化。传感器组件2014可以包括接近传感器，被配置用来在没有任何的物理接触时检测附近物体的存在。传感器组件2014还可以包括光传感器，如CMOS或CCD图像传感器，用于在成像应用中使用。在一些实施例中，该传感器组件2014还可以包括加速度传感器，陀螺仪传感器，磁传感器，压力传感器或温度传感器。
通信组件2016被配置为便于装置2000和其他设备之间有线或无线方式的通信。装置2000可以接入基于通信标准的无线网络，如WiFi，2G或3G，4G LTE、5G NR或它们的组合。在一个示例性实施例中，通信组件2016经由广播信道接收来自外部广播管理系统的广播信号或广播相关信息。在一个示例性实施例中，所述通信组件2016还包括近场通信(NFC)模块，以促进短程通信。例如，在NFC模块可基于射频识别(RFID)技术，红外数据协会(IrDA)技术，超宽带(UWB)技术，蓝牙(BT)技术和其他技术来实现。
在示例性实施例中，装置2000可以被一个或多个应用专用集成电路(ASIC)、数字信号处理器(DSP)、数字信号处理设备(DSPD)、可编程逻辑器件(PLD)、现场可编程门阵列(FPGA)、控制器、微控制器、微处理器或其他电子元件实现，用于执行上述方法。
在示例性实施例中，还提供了一种包括指令的非临时性计算机可读存储介质，例如包括指令的存储器2004，上述指令可由装置2000的处理器2020执行以完成上述方法。例如，所述非临时性计算机可读存储介质可以是ROM、随机存取存储器(RAM)、CD-ROM、磁带、软盘和光数据存储设备等。
本领域技术人员在考虑说明书及实践这里公开的公开后，将容易想到本公开的其它实施方案。本公开旨在涵盖本公开的任何变型、用途或者适应性变化，这些变型、用途或者适应性变化遵循本公开的一般性原理并包括本公开未公开的本技术领域中的公知常识或惯用技术手段。说明书和实施例仅被视为示例性的，本公开的真正范围和精神由下面的权利要求指出。
应当理解的是，本公开并不局限于上面已经描述并在附图中示出的精确结构， 并且可以在不脱离其范围进行各种修改和改变。本公开的范围仅由所附的权利要求来限制。
需要说明的是，在本文中，诸如第一和第二等之类的关系术语仅仅用来将一个实体或者操作与另一个实体或操作区分开来，而不一定要求或者暗示这些实体或操作之间存在任何这种实际的关系或者顺序。术语“包括”、“包含”或者其任何其他变体意在涵盖非排他性的包含，从而使得包括一系列要素的过程、方法、物品或者设备不仅包括那些要素，而且还包括没有明确列出的其他要素，或者是还包括为这种过程、方法、物品或者设备所固有的要素。在没有更多限制的情况下，由语句“包括一个……”限定的要素，并不排除在包括所述要素的过程、方法、物品或者设备中还存在另外的相同要素。
以上对本公开实施例所提供的方法和装置进行了详细介绍，本文中应用了具体个例对本公开的原理及实施方式进行了阐述，以上实施例的说明只是用于帮助理解本公开的方法及其核心思想；同时，对于本领域的一般技术人员，依据本公开的思想，在具体实施方式及应用范围上均会有改变之处，综上所述，本说明书内容不应理解为对本公开的限制。

Claims (22)

  1. 一种问题上报方法，其特征在于，适用于终端，在所述终端中设置有多个SIM卡，所述方法包括：
    响应于在所述多个SIM卡之间存在寻呼碰撞，在所述多个SIM卡中确定第一SIM卡，通过所述第一SIM卡向网络侧设备发送与所述寻呼碰撞相关联的信息。
  2. 根据权利要求1所述的方法，其特征在于，在所述多个SIM卡中确定所述第一SIM卡包括：
    确定与所述第一SIM卡相关联的第一网络侧设备能够解决所述寻呼碰撞；
    基于确定所述第一网络侧设备能够解决所述寻呼碰撞，确定所述第一SIM卡用于发送与所述寻呼碰撞相关联的信息。
  3. 根据权利要求2所述的方法，其特征在于，所述确定与所述第一SIM卡相关联的所述第一网络侧设备能够解决所述寻呼碰撞，是响应于与所述第一SIM卡相关联的第一网络侧设备不同于与所述多个SIM卡中的第二SIM卡相关联的第二网络侧设备的。
  4. 根据权利要求2所述的方法，其特征在于，所述确定所述第一网络侧设备能够解决所述寻呼碰撞包括：
    确定所述第一网络侧设备属于网络侧设备池，所述网络侧设备池包括能够解决寻呼碰撞的网络侧设备。
  5. 根据权利要求4所述的方法，其特征在于，所述方法还包括：
    在历史上接入过的网络侧设备中，记录能够解决寻呼碰撞问题的网络侧设备，以构成网络侧设备池。
  6. 根据权利要求3所述的方法，其特征在于，所述方法还包括：
    响应于所述第一网络侧设备不同于与所述第二网络侧设备，确定所述第二网络侧设备能够解决所述寻呼碰撞。
  7. 根据权利要求6所述的方法，其特征在于，在所述多个SIM卡中确定所述第一SIM卡还包括：
    响应于所述第一网络侧设备的信号强度高于所述第二网络侧设备，确定所述第一SIM卡用于发送与所述寻呼碰撞相关联的信息。
  8. 根据权利要求6所述的方法，其特征在于，在所述多个SIM卡中确定所述第一SIM卡还包括：
    响应于所述第一网络侧设备的负载低于所述第二网络侧设备，确定所述第一SIM 卡用于发送与所述寻呼碰撞相关联的信息。
  9. 根据权利要求6所述的方法，其特征在于，在所述多个SIM卡中确定所述第一SIM卡还包括：
    在所述第一SIM卡和所述第二SIM卡中随机选择一个SIM卡用于发送与所述寻呼碰撞相关联的信息。
  10. 根据权利要求6所述的方法，其特征在于，在所述多个SIM卡中确定所述第一SIM卡还包括：
    根据用户第一配置信息在所述第一SIM卡和所述第二SIM卡选择一个SIM卡中选择一个SIM卡用于发送与所述寻呼碰撞相关联的信息。
  11. 根据权利要求1所述的方法，其特征在于，所述在所述多个SIM卡中确定所述第一SIM卡包括：
    响应于所述多个SIM卡分别关联的网络侧设备为相同的网络侧设备，在所述多个SIM卡中随机选择一个SIM卡作为所述第一SIM卡。
  12. 根据权利要求1所述的方法，其特征在于，所述在所述多个SIM卡中确定所述第一SIM卡包括：
    响应于所述多个SIM卡分别关联的网络侧设备为相同的网络侧设备，根据用户第二配置信息在所述多个SIM卡中选择一个SIM卡作为所述第一SIM卡。
  13. 根据权利要求1所述的方法，其特征在于，所述在所述多个SIM卡中确定所述第一SIM卡包括：
    响应于所述多个SIM卡分别关联的网络侧设备为相同的网络侧设备，根据网络配置信息在所述多个SIM卡中选择一个SIM卡作为所述第一SIM卡。
  14. 根据权利要求1所述的方法，其特征在于，所述在所述多个SIM卡中确定所述第一SIM卡包括：
    通过所述多个SIM卡分别接入相关联的网络侧设备，且在其中一个SIM卡接入了网络侧设备后，停止其他SIM卡接入网络侧设备，将接入了网络侧设备的SIM卡作为所述第一SIM卡。
  15. 根据权利要求1至14中任一项所述的方法，其特征在于，所述方法还包括：
    向所述网络侧设备发送与所述寻呼碰撞问题相关联的信息的辅助信息和/或推荐解决方式。
  16. 根据权利要求1至14中任一项所述的方法，其特征在于，所述方法还包括：
    接收所述网络侧设备发送的用户设备标识偏移量或新的用户设备标识；
    根据所述新的用户设备标识，或者所述第一SIM卡的原用户设备标识和所述用户设备标识偏移量，确定第一时间信息；
    根据所述第一时间信息控制所述第一SIM卡接收寻呼消息。
  17. 根据权利要求16所述的方法，其特征在于，所述方法还包括：
    确定所述多个SIM卡中，不同于所述第一SIM卡的其他SIM卡接收寻呼消息的第二时间信息；
    响应于所述第一时间信息与所述第二时间信息存在碰撞，通过所述第一SIM卡向网络侧设备发送与所述寻呼碰撞问题相关联的信息。
  18. 根据权利要求16所述的方法，其特征在于，所述根据所述第一时间信息控制所述第一SIM卡接收寻呼消息包括：
    响应于所述第一时间信息与所述第二时间信息不存在碰撞，根据所述第一时间信息控制所述第一SIM卡接收寻呼消息。
  19. 根据权利要求1至14中任一项所述的方法，其特征在于，所述响应于在所述多个SIM卡之间存在寻呼碰撞，在所述多个SIM卡中确定第一SIM卡包括：
    响应于所述多个SIM卡之间存在寻呼碰撞，且单位时间内存在寻呼碰撞的次数大于预设次数，在所述多个SIM卡中确定第一SIM卡。
  20. 一种问题上报装置，其特征在于，适用于终端，在所述终端中设置有多个SIM卡，所述装置包括：
    确定模块，被配置为响应于在所述多个SIM卡之间存在寻呼碰撞，在所述多个SIM卡中确定第一SIM卡；
    信息发送模块，被配置为通过所述第一SIM卡向网络侧设备发送与所述寻呼碰撞相关联的信息。
  21. 一种电子设备，其特征在于，包括：
    处理器；
    用于存储处理器可执行指令的存储器；
    其中，所述处理器被配置为实现权利要求1至19中任一项所述的方法。
  22. 一种计算机可读存储介质，其上存储有计算机程序，其特征在于，该程序被处理器执行时实现权利要求1至19中任一项所述的方法中的步骤。
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