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WO2019045546A1 - Method and system for providing delivery service using application running in delivery driver terminal - Google Patents

Method and system for providing delivery service using application running in delivery driver terminal Download PDF

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Publication number
WO2019045546A1
WO2019045546A1 PCT/KR2018/010255 KR2018010255W WO2019045546A1 WO 2019045546 A1 WO2019045546 A1 WO 2019045546A1 KR 2018010255 W KR2018010255 W KR 2018010255W WO 2019045546 A1 WO2019045546 A1 WO 2019045546A1
Authority
WO
WIPO (PCT)
Prior art keywords
delivery
information
time
goods
location
Prior art date
Application number
PCT/KR2018/010255
Other languages
French (fr)
Inventor
Yong An Lee
Suk Hyun Kim
Eun Jung Lee
Chang Hwa Lee
Wan LIM
Yeon Ji Choi
Original Assignee
Cj Logistics Corporation
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Cj Logistics Corporation filed Critical Cj Logistics Corporation
Publication of WO2019045546A1 publication Critical patent/WO2019045546A1/en

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0833—Tracking
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G—PHYSICS
    • G01—MEASURING; TESTING
    • G01C—MEASURING DISTANCES, LEVELS OR BEARINGS; SURVEYING; NAVIGATION; GYROSCOPIC INSTRUMENTS; PHOTOGRAMMETRY OR VIDEOGRAMMETRY
    • G01C21/00—Navigation; Navigational instruments not provided for in groups G01C1/00 - G01C19/00
    • G01C21/26—Navigation; Navigational instruments not provided for in groups G01C1/00 - G01C19/00 specially adapted for navigation in a road network
    • G01C21/34—Route searching; Route guidance
    • G01C21/3407—Route searching; Route guidance specially adapted for specific applications
    • G—PHYSICS
    • G01—MEASURING; TESTING
    • G01C—MEASURING DISTANCES, LEVELS OR BEARINGS; SURVEYING; NAVIGATION; GYROSCOPIC INSTRUMENTS; PHOTOGRAMMETRY OR VIDEOGRAMMETRY
    • G01C21/00—Navigation; Navigational instruments not provided for in groups G01C1/00 - G01C19/00
    • G01C21/26—Navigation; Navigational instruments not provided for in groups G01C1/00 - G01C19/00 specially adapted for navigation in a road network
    • G01C21/34—Route searching; Route guidance
    • G01C21/3407—Route searching; Route guidance specially adapted for specific applications
    • G01C21/343—Calculating itineraries, i.e. routes leading from a starting point to a series of categorical destinations using a global route restraint, round trips, touristic trips
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/04—Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem"
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/023—Services making use of location information using mutual or relative location information between multiple location based services [LBS] targets or of distance thresholds

Definitions

  • the present invention relates to a method of providing a delivery service using an application installed in a terminal used by a delivery driver who provides the delivery service, and relates to a method of providing a more convenient delivery service.
  • a courier service refers to an overall transportation service, from receipt of freight to packing, shipping and delivery of the freight by a freight sender of personal or corporate freight, mainly on request of a freight owner for transportation of small-sized and a small quantity of freight.
  • the number of courier companies, including freight transportation and quick services, which provide courier service has been increased abruptly, and the courier service market also has been expanded rapidly in a short period of time.
  • the reasons for rapid growth of the courier service is that the volume of courier services has increased significantly compared to the past as the number of home shopping and Internet shopping users abruptly increases.
  • each courier company provides various types of customer satisfaction services to hold a dominant position in the competition, and currently provided services include a character message service of periodically transmitting information related to delivery status, such as a location of delivery goods and the like, to cellular phones of customers.
  • Korean Patent Registration No. 10-1549451 relates to a system and method for providing delivery information using a mobile application and discloses details of providing rapid and correct delivery information to customers by allowing the customers to exchange messages with a delivery driver or a counselor.
  • the conventional system as described above has an inconvenience of periodically confirming a mobile terminal while the delivery driver delivers goods.
  • Korean Patent Registration No. 10-1735176 relates to a courier system and method and discloses a technique of automatically storing information related to delivery destinations to save delivery time when the delivery driver delivers goods.
  • these techniques using a location service are techniques for tracking shipping routes or locations of delivery goods and has a problem in that the time taken to process questions or requests of customers while the delivery driver delivers goods cannot be reduced.
  • the present invention relates to a method of providing a delivery service using an application installed in a delivery driver terminal, which can provide an effective delivery service as a delivery driver selects information related to delivery and the information is provided as a voice.
  • the present invention allows the delivery driver terminal to transmit emotional phrase messages including delivery status information to customers using location information.
  • the present invention may enhance efficiency of the delivery service as the delivery driver terminal automatically provides the delivery driver with a message transmission notification using location information.
  • the delivery driver may be provided with efficient shipping routes, and customers may be provided with correct location information of goods.
  • the present invention provides location information of a delivery driver and a vehicle linked to the delivery driver in real-time, current location of delivery goods can be confirmed.
  • the present invention may confirm location information of a delivery driver and a vehicle linked to the delivery driver and real-time traffic information and provide an accurate delivery goods arrival time using the location and traffic information in real-time.
  • the delivery service providing method of the present invention comprises the steps of: extracting in real-time a location log of the delivery driver terminal or a delivery vehicle linked to a delivery driver; calculating an estimated arrival date and time of a delivery region of a delivery group on the basis of the location log and location information of a plurality of delivery groups; providing a notification based on the estimated arrival date and time and receiving an input of a delivery information transmission signal based on the notification; and providing delivery information including the estimated arrival date and time and location information of the delivery vehicle to a customer terminal belonging to the delivery group, on the basis of the delivery information transmission signal, wherein the plurality of delivery groups is delivery groups preset on the basis of the location information.
  • the step of calculating an estimated arrival date and time of the present invention includes, when the location log of the delivery vehicle enters the delivery region of the delivery group, the step of calculating an arrival date and time.
  • the step of calculating an estimated arrival date and time of the present invention further includes the step of calculating, when the location log of the delivery vehicle enters the delivery region of the delivery group, an estimated arrival date and time of a delivery region of a delivery group geographically close to the delivery region.
  • the delivery service providing method of the present invention further comprises, after the step of calculating an estimated arrival date and time, the step of confirming a moving distance of the delivery vehicle for a predetermined unit time and recalculating the estimated arrival date and time if variation of the moving distance exceeds a predicted range.
  • the step of extracting a location log in real-time of the present invention includes, when a location log of the delivery driver terminal matches the location log of the delivery vehicle, the step of setting the location log of the delivery vehicle as a standard and calculating the estimated arrival date and time.
  • the delivery service providing method of the present invention further comprises, when the extracted location log matches the location information of the delivery group, the steps of: providing a delivery completion notification and receiving an input of a delivery completion signal based on the delivery completion notification; and providing delivery completion information to the customer terminal belonging to the delivery group.
  • the delivery service providing method of the present invention further comprises, when the extracted location log matches the location information of the delivery group, and an image of delivery goods is acquired by the delivery driver terminal among delivery goods of the delivery group, the steps of: providing a consignment delivery completion notification and receiving an input of a consignment delivery completion signal based on the consignment delivery completion notification; and providing consignment delivery completion information to a customer terminal linked to the delivery goods.
  • the consignment delivery completion information of the present invention includes information on an image acquisition time of the delivery goods and an image acquisition location of the delivery goods.
  • the delivery information of the present invention includes at least one among an order of individual arrival schedule of the delivery group, information on the delivery goods, information related to the delivery driver, and a consignment place of the delivery goods.
  • the delivery service providing method of the present invention further comprises the steps of: receiving information related to the delivery goods from the customer belonging to the delivery group; and outputting the information related to the delivery goods as a voice, together with information on the customer.
  • the step of receiving information of the present invention further includes the step of outputting delivery location information linked to the customer as a voice, when a call connection request signal from the customer is sensed.
  • the delivery service providing method of the present invention further comprises, before the steps of outputting as a voice, the step of specifying and storing a short word for the customer and a title word corresponding to the delivery information.
  • a delivery driver terminal for providing a delivery service using an application, the terminal comprising: a location information providing unit for extracting in real-time a location log of the delivery driver terminal or a delivery vehicle linked to a delivery driver; an arithmetic unit for calculating an estimated arrival date and time of a delivery region on the basis of the location log and location information of a plurality of delivery groups; an input unit for providing a notification based on the estimated arrival date and time and receiving an input of a delivery information transmission signal based on the notification; and a communication unit for providing delivery information including the estimated arrival date and time and location information of the delivery vehicle to a customer terminal belonging to the delivery group, on the basis of the delivery information transmission signal, wherein the plurality of delivery groups is delivery groups preset on the basis of the location information.
  • the arithmetic unit of the present invention calculates an arrival date and time, when the location log of the delivery vehicle enters the delivery region of the delivery group.
  • the arithmetic unit of the present invention additionally calculates, when the location log of the delivery vehicle enters the delivery region of the delivery group, an estimated arrival date and time of a delivery region of a delivery group geographically close to the delivery region.
  • the arithmetic unit of the present invention confirms a moving distance of the delivery vehicle for a predetermined unit time and recalculates the estimated arrival date and time if variation of the moving distance exceeds a predicted range.
  • the delivery driver terminal of the present invention further comprises an output unit for outputting information related to the delivery goods as a voice, together with information on the customer, when the communication unit receives the information related to the delivery goods from the customer belonging to the delivery group.
  • the delivery driver terminal of the present invention further comprises an automatic answering unit for automatically providing delivery information matching the delivery goods, when the communication unit receives an information request message related to the delivery goods.
  • the output unit of the present invention outputs delivery location information linked to the customer as a voice, when the communication unit senses a call connection request signal from the customer.
  • the delivery driver terminal of the present invention further comprises a storage unit for storing the delivery location information, a short word of the customer, and a title word corresponding to the delivery information, wherein the output unit outputs the title word as a voice, when the communication unit senses a call connection request signal from the customer.
  • the present invention includes a computer-readable recording medium for recording a program for executing the method described above in a computer.
  • a delivery driver may provide the customer with delivery status of goods through a single input.
  • the delivery driver may be provided with a request of a customer received while providing a delivery service as a voice and respond to or reflect the request of the customer in real-time even in a situation of holding a terminal and difficult to respond.
  • a customer may be provided with transfer status of ordered goods in real-time through location information of a delivery driver or a vehicle linked to the delivery driver.
  • the driver may provide an answer to the request in real-time and perform efficient bidirectional communication.
  • a delivery driver may provide delivery information to a customer by automatically reflecting a delivery time according to traffic situation.
  • FIG. 1 is a view schematically showing the configuration of a delivery service system of the present invention.
  • FIG. 2 is a view schematically showing the configuration of a delivery driver terminal of the present invention.
  • FIG. 3 is a flowchart illustrating a method of providing a delivery service using a delivery driver terminal of the present invention.
  • FIG. 4 is a flowchart illustrating a method of providing delivery status using a delivery driver terminal of the present invention.
  • FIGS. 5a to 5f are views showing a method of providing a delivery service providing method of the present invention through a display of a delivery driver terminal.
  • FIG. 6 is a view showing a method of selecting a message receiver in the process of providing delivery completion information using a delivery driver terminal of the present invention.
  • FIG. 7 is a view showing a message transmission method in the process of providing delivery completion information using a delivery driver terminal of the present invention.
  • FIG. 1 is a view schematically showing the configuration of a delivery service system of the present invention.
  • the delivery service system of the present invention includes a delivery server 10, a delivery driver terminal 20 and a plurality of grouped user terminals 30.
  • the delivery server 10 may store the information transferred from the delivery driver terminal 20 and the user terminal 30.
  • the delivery server 10 may store various information related to a delivery sequence, such as information on a customer joining an application, location information of the delivery driver terminal 20 and a delivery vehicle linked to a delivery driver, the invoice number of delivery goods, a freight sender and the like.
  • An application for providing or being provided with a delivery service may be installed and executed in the delivery driver terminal 20 and the user terminal 30, and even a customer who has not installed the application may exchange information related to the delivery driver and the delivery goods through the information stored in the delivery driver terminal 20 or the delivery server 10.
  • the delivery driver terminal 20 may include various computing terminals provided with a display module and may include a recording medium in which the application can be stored and executed.
  • the user terminal 30 may be grouped and categorized in a plurality of delivery groups according to the final destination of delivery goods.
  • the delivery driver terminal 20 may group and store information on the user terminal 30 and information on delivery goods matching the user terminal 30, and the delivery driver terminal 20 may store information on the user terminal as a first group customer terminal 30a, a second group customer terminal 30a and the like according to grouping.
  • meta data related to delivery may be provided from the delivery server 10 or using the application installed in the delivery driver terminal 20.
  • FIG. 2 is a view schematically showing the configuration of a delivery driver terminal.
  • the delivery driver terminal 20 may include a control unit 21, a location information providing unit 22, a communication unit 23, an input unit 24, an output unit 25, an automatic answering unit 26, an arithmetic unit 27 and a storage unit 28.
  • the delivery driver terminal 20 shown in FIG. 2 is an example illustrated for the convenience of explanation, and hardware/software configurations may be added to perform various functions.
  • the control unit 21 may control general operation of the delivery driver terminal 20. Unless specifically excluded, an operation described as being executed in the delivery driver terminal 20 may be understood as being executed by the control unit 21.
  • the control unit 21 is electrically connected to constitutional components, such as the location information providing unit 22, the communication unit 23, the input unit 24, the output unit 25, the automatic answering unit 26, the arithmetic unit 27 and the storage unit 28, configuring the delivery driver terminal 20 and may control operation of these components.
  • the control unit 21 may correspond to, for example, an arithmetic device such as a Central Processing Unit (CPU) or an Application Processor (AP).
  • the control unit 21 may further include a Graphical Processing Unit (GPU).
  • the GPU may control the output screen of the output unit 25.
  • the control unit 21 may be implements in the form of an Integrated Chip (IC), such as a System on Chip (SoC), integrated with various arithmetic devices.
  • IC Integrated Chip
  • SoC System on Chip
  • the Integrated Chip may include at least part of the communication unit 23, in addition to the control unit 21.
  • the delivery driver terminal 20 may include a memory (not shown). Commands for operation of the delivery driver terminal 20 may be recorded in the memory.
  • an application for providing the delivery service may be recorded in the memory. The application may provide a user interface to the output unit 25 when it is executed by the control unit 21 and store a command or a program code for transmitting or requesting a message (data) to the customer terminal 30 through the communication unit 23.
  • the location information providing unit 22 may provide information in real-time.
  • the delivery server 10 and the customer terminal 30 that is provided with delivery service may grasp delivery status through the location information providing unit 22.
  • a customer provided with the delivery service may be provided with location information by selecting one among the delivery driver terminal 20 and the delivery vehicle linked to the delivery driver according to the delivery status.
  • the communication unit 23 is connected to the delivery server 10 and the user terminal 30 through a network to transmit and receive data, and data inputted by a user through the input unit 24 may be transmitted to the delivery server 10 and the user terminal 30 through the communication unit 23.
  • data from the automatic answering unit 24 may also be transmitted through the communication unit 23.
  • the communication unit 23 may support cellular communication networks such as 2G/3G, Long Term Evolution (LTE), and LTE-Advance (LTE-A).
  • LTE-A Long Term Evolution
  • the communication unit 23 may support wireless communication networks such as Wi-Fi.
  • the communication unit 23 may include a radio Frequency (RF) chip or circuit supporting various communication methods for wireless communication with the user terminal 30 within a short distance.
  • RF radio Frequency
  • the input unit 24 may receive various inputs from the delivery driver.
  • the input unit 24 may receive a voice or video input or a touch or button input.
  • the information that the input unit 24 receives may include information for providing a delivery service.
  • information inputted by the delivery driver through the input unit 24 may include information on transmission of a delivery completion message, information on the location and image of delivery goods in the case of a consignment delivery, and information for requesting a place where delivery goods are accepted when return of the goods is requested.
  • the output unit 25 is an output device for aurally and visually expressing information used by the delivery driver for delivery service and may include an audio output device and various forms of display devices such as a Liquid Crystal Display (LCD), a Light Emitting Diode (LED), an Organic LED (OLED), an Active Matrix OLED (AMOLED), a Plasma Display Panel (PDP) and the like.
  • LCD Liquid Crystal Display
  • LED Light Emitting Diode
  • OLED Organic LED
  • AMOLED Active Matrix OLED
  • PDP Plasma Display Panel
  • various user interfaces may be provided through a visual output device.
  • the visual output device may recognize a touch input of a user.
  • the visual output device may include a touch panel, and in this case, the input unit 25 and the visual output device may be provided as one physical component.
  • the visual output device may recognize an input by an electronic pen such as a stylus.
  • the visual output device may include an Electro-magnetic Resonance (EMR) panel.
  • EMR Electro-magnetic Resonance
  • the visual output device may include various sensing means capable of recognizing various inputs generated in an area in which images are displayed.
  • the automatic answering unit 26 grasps content of the message and confirms whether the delivery goods are dedicated to the delivery driver on the day. If the delivery goods are dedicated to the delivery driver, the automatic answering unit 26 may automatically extract and provide information related to the corresponding message from the storage unit 28, instead of an input of the delivery driver. In addition, in the case of goods that are not yet transferred to the delivery driver and not stored in the storage unit 28, the automatic answering unit 26 may receive information on the corresponding delivery goods from the delivery server 10 and provide the customer with information related to the goods. According to the present invention, when the automatic answering unit 26 cannot extract information related to the corresponding message, delivery message information may be informed to the delivery driver through the output unit 25.
  • the arithmetic unit 27 may calculate an arrival date and time of a group due for delivery using the location information of the delivery driver terminal 20 and the delivery vehicle linked to the delivery driver provided by the location information providing unit 22. According to the present invention, in the process of providing a delivery service, the arithmetic unit 27 may receive information on a distance to a delivery scheduled group, various moving routes, recent traffic situations or the like from the delivery server 10 and store them in the storage unit 28, and may take into account the information in the process of calculating the arrival date and time.
  • the storage unit 28 may include volatile or nonvolatile recording media and manage various information on the basis of delivery goods.
  • the delivery goods may be managed in the storage unit 28 in connection with a delivery driver dedicated to the corresponding delivery goods, a vehicle linked to the delivery driver, a region of shipping and unshipping delivery goods, a hub region, a freight sender, a receiver and the like.
  • FIG. 3 is a flowchart illustrating a method of providing a delivery service using a delivery driver terminal of the present invention.
  • a location log of at least one among a delivery driver terminal and a delivery vehicle linked to the delivery driver is provided in real time (step S310).
  • the location information may be collected using a GPS or GIS module, and the user terminal 30 may be provided with further accurate logs by driving the GIS module using a delivery service application.
  • a delivery service begins, a customer may acquire a location log of a delivery vehicle by selecting the delivery vehicle, and when the delivery service is scheduled to be completed soon, the customer may confirm information on the delivery goods more correctly by selecting the delivery driver terminal 20.
  • the control unit 21 of the delivery driver terminal 20 may provide location information or a log of the delivery driver and the delivery vehicle transmitted by the location information providing unit 22.
  • the location log may include location history such as a moving route of the delivery goods after beginning of delivery service.
  • the location log of the delivery goods may be transferred from the delivery server 10 or the delivery driver terminal 20 to the user terminal 30 in the form of a push message.
  • a delivery location information request of the user terminal 30 may be placed when the user allows push messages.
  • the arithmetic unit 27 calculates an estimated arrival date and time of a delivery region of a delivery group on the basis of the location log and the location information of a plurality of delivery groups (step S320).
  • a preset delivery group is categorized according to a delivery region of delivery goods, and the delivery driver may arbitrarily set a delivery region using an application.
  • the arithmetic unit 27 may compare the location information provided by the location information providing unit 22 and a delivery region stored in the storage unit 28 and calculate the estimated arrival date and time according to a distance.
  • the arrival date and time may be 'two or three days after the date of beginning delivery', 'between 12:00 and 1:00 PM today', 'after one or two hours', 'arriving soon' or the like.
  • the arithmetic unit 27 may trigger calculation of the estimated arrival date and time.
  • the arithmetic unit 27 may additionally calculate an estimated arrival date and time of a delivery region of a delivery group geographically close to the current delivery region. For example, when a delivery vehicle enters a delivery region of group A, the arithmetic unit 27 may calculate an estimated arrival date and time on the basis of a time required for moving to a delivery region of group B, 5Km away from the delivery region of group A, and a time required for delivery.
  • the control unit 21 creates a notification based on the estimated arrival date and time, and if the control unit 21 provides the notification through the output unit 25, the delivery driver confirms the notification and inputs a delivery information transmission signal using the input unit 24 (step S330).
  • the delivery driver presses message transmission on the basis of the delivery information transmission signal using the input unit 24, and delivery information including the estimated arrival date and time and location information of the delivery vehicle is provided to the delivery group (step S340).
  • the notification may be transferred to the delivery driver through the output unit 25 of the delivery driver terminal 20, and the notification may be periodically outputted until an input confirming reception of the notification is received.
  • the arithmetic unit 27 may be periodically provide with location logs from the location information providing unit 22. At this point, the arithmetic unit 27 may confirm the distance of the delivery vehicle moved for a predetermined unit time (one minute, three minutes or the like), and if variation of the distance moved for the predetermined unit time exceeds a predicted range, the arithmetic unit 27 may recalculate the estimated arrival date and time.
  • the predicted range of the variation may be a value stored by calculating an average time of moving from the current location to the delivery region using information on the road of the corresponding region, recent traffic situation and the like extracted from the storage unit 28 by the arithmetic unit 27.
  • the arithmetic unit 27 confirms the moving distance, and if it is calculated that the delivery driver or the delivery vehicle linked to the delivery driver arrives at the destination earlier or later, the arithmetic unit 27 may recalculate and provide the estimated arrival date and time to the control unit 21.
  • the control unit 21 may create and provide again the notification based on the estimated arrival date and time to the delivery driver.
  • the location information providing unit 22 may extend the time span of extracting the location log. Since a large amount of battery is consumed while the GPS or GIS module, which provides location information, operates, the battery of the delivery driver terminal 20 can be saved by extending the time span of extracting the location log.
  • the delivery driver should frequently confirm the delivery driver terminal 20 and select and send a character message appropriate to a situation to a corresponding customer to provide information such as 'started to deliver', 'goods will arrive soon', and the like.
  • the message is collectively transmitted to customers of similar destinations, there is an inconvenience in that several steps should go through in the process of executing an application and transmitting the message.
  • the control unit 21 provides a notification informing to transmit a character message including information related to the delivery goods, together with the estimated arrival date and time. Accordingly, the delivery driver may reduce delivery time by providing the customer with delivery status by inputting message transmission only once according to the notification of the delivery driver terminal 20.
  • FIG. 4 is a flowchart illustrating a method of providing different delivery status using a delivery driver terminal of the present invention.
  • the arithmetic unit 27 of the delivery driver terminal 20 confirms the location of the delivery driver or the delivery vehicle linked to the delivery driver received from the location information providing unit 22 and confirms whether the destination of a group currently due for delivery matches the current location (step S3201). If the location information does not match (S320, No), step S320 of FIG. 3 for calculating an estimated delivery data and time, i.e., an estimated arrival date and time, is performed.
  • control unit 21 of the delivery driver terminal 20 determines whether an image of the delivery goods is acquired using the delivery driver terminal 20 (step S3203). If an image of the delivery goods is not acquired (S3301, Yes), it is determined that the delivery driver has delivered the delivery goods to the customer directly.
  • the control unit 21 If the location information of the delivery driver terminal 20 or the vehicle linked to the delivery driver matches for a predetermined time or more while an image of the delivery goods is not acquired, the control unit 21 outputs a notification for creating a delivery completion message to the customer of a corresponding delivery group and receives an input of a delivery completion message transmission signal on the basis of the notification (step S3301). According to the inputted signal, the communication unit 23 of the delivery driver terminal 20 collectively provides corresponding customers with delivery information as soon as the delivery is completed (step S3401).
  • the predetermined time during which the location information matches may be a value inputted by the delivery driver after estimating a time required for each delivery group using an application.
  • step S3303 If the location information matches and an image of the delivery goods is acquired (step S3303, Yes), it is determined that the delivery driver has not delivered the delivery goods directly. In this case, it is regarded as a consignment delivery, and the control unit 21 outputs a notification for providing a customer of corresponding goods with consignment delivery completion information and receives an input a consignment delivery completion message transmission signal on the basis of the notification (step S3303). According to the inputted signal, the communication unit 23 of the delivery driver terminal 20 collectively provides corresponding customers with delivery information as soon as the consignment delivery is completed (step S3403).
  • control unit 21 may extract GIS information of the delivery goods image acquired by the delivery driver terminal 20.
  • the control unit 21 may include a delivery goods photographing time in the consignment delivery completion message, together with the extracted GIS information of the delivery goods image. Accordingly, a customer expected to receive the delivery goods may accurately grasp the final location of the delivery goods and an arrival time of the delivery goods through the consignment delivery completion message.
  • the delivery driver may inform that the delivery goods are surely delivered to the place requested by the corresponding customer only by acquiring an image of the delivery goods and transmitting a message based on notification, and the customer may prevent loss of goods according thereto.
  • the process of acquiring an image of the delivery goods and providing delivery information may be proceeded in the steps of inputting the bar code, the identification number and the invoice number of the delivery goods using the delivery driver terminal 20, acquiring an image through a camera provided in the delivery driver terminal 20, and recognizing customer information linked to the corresponding delivery goods by the control unit 21.
  • customer information linked to the corresponding delivery goods can be recognized by comparing the information provided by the location information providing unit 22 and the place from which the image is acquired.
  • FIGS. 5a to 5f are views showing a method of providing a delivery service providing method of the present invention through a display of a delivery driver terminal.
  • delivery schedule information of delivery goods is created on the basis of notification of the delivery driver terminal 20, and if the delivery driver inputs Delivery departure confirmed 511 as the notification is received, information matching to delivery status is transferred to the customer.
  • An existing delivery service providing application is inconvenient in that the steps of pressing the Delivery departure confirmed 511 and Collective delivery 513 corresponding thereto and transmitting a character message (not shown) should be performed.
  • the delivery driver may provide information appropriate to a situation of a customer receiving the goods only by receiving a notification once and performing a touch once.
  • a phrase of Delivery departure confirmed 511 is shown in the present invention, it can be replaced with various phrases appropriate to delivery situations.
  • the method of showing an emotional phrase according to due for delivery can be confirmed. If the control unit 21 determines an estimated arrival date and time, information 521 on the estimated arrival date and time is provided on the top of the message as important information. In addition, in the case of due for delivery, a phrase 523 confirming a final destination or a consignment destination may be inserted in the message.
  • the delivery driver terminal 20 receives information on a consignment place from the customer receiving the message, it may store the corresponding goods and the consignment place in the storage unit 28. In addition, in this case, the control unit 21 of the delivery driver terminal 20 does not recognize location information in the process of acquiring an image for consignment delivery, but immediately create a consignment delivery character message. According to the present invention, an emotional phrase similar to those shown in FIG. 5b may also be provided even when the customer desires to return the goods.
  • a method of providing an emotional phrase after completing a face-to-face delivery to a customer can be confirmed. If step S3401 of FIG. 4 is completed, an image 533 of the delivery driver is provided, together with a face-to-face delivery completion phrase 531.
  • a freight sender, a freight receiver, an invoice number, a product name of the delivery goods and the like may be inserted together in a message transmitted to a customer, regardless of a message type.
  • step S3403 of FIG. 4 a consignment delivery completion phrase 543 is provided, together with an image 541 of the delivery goods acquired from the delivery driver terminal 20.
  • a customer makes a phone call
  • information on the customer extracted on the basis of the phone number may be shown on the delivery driver terminal 20. Items such as whether a phone call may be received and the like may be shown, together with the most recent state of the delivery goods, the customer name, the invoice number, the product name and the address.
  • the delivery driver considering a case in which the delivery driver cannot receive a phone call as the delivery driver is driving or holding delivery goods, if a customer makes a phone call, the address 551 of the corresponding customer is provided as a voice, and the delivery driver may grasp delivery status and receive the phone call at the same time.
  • a shipping address may be provided as a voice, and when the delivery driver specifies a short word or a classifying phrase for identifying a delivery location, the output unit 25 of the delivery driver terminal 20 may output a corresponding short word as a voice.
  • a detailed shipping route determined by the control unit 21 can be confirmed on the basis of the location information provided by the location information providing unit 22.
  • a link for confirming delivery information in real-time is included in the emotional phrase, and the customer may confirm delivery status by clicking the link.
  • information on corresponding goods information such as an estimated remaining time of delivery, a sequence of delivery (remaining quantity) 561 in the delivery region and the like may be included.
  • an estimated moving route 563 of the delivery driver or a delivery vehicle linked to the delivery driver in the delivery region may be confirmed on a map, and arrival information may confirmed in real-time through the Refresh button 565.
  • the customer since arrival information, not tracking information, of the delivery vehicle can be confirmed in real-time, the customer does not need to separately inquire to find out arrival information of corresponding goods, and the delivery driver may provide an effective delivery service as the time for answering an inquiry of the customer is reduced.
  • FIG. 6 is a view showing a method of selecting a message receiver in the process of providing delivery completion information using a delivery driver terminal of the present invention
  • FIG. 7 is a view showing a message transmission method in the process of providing delivery completion information using a delivery driver terminal of the present invention.
  • a process of selecting a receiver who receives delivery goods may be included in the process of transmitting a delivery completion message through the delivery driver terminal 20. If the delivery driver has activated a receiver selection window 611 through the delivery driver terminal 20, during the entire process of transmitting the delivery completion message, the control unit 21 may create the receiver selection window 611 and transmit the delivery completion message including the receiver name selected by the delivery driver.
  • the control unit 21 of the delivery driver terminal 20 may create a message transmission confirmation window 711 for determining whether or not to transmit the delivery completion message under the name of the added receiver.
  • the message transmission confirmation window 711 may include content of selecting whether or not to automatically provide the delivery completion message under the name of the added receiver when delivery goods are delivered to the same customer next time.
  • the storage unit 28 of the delivery driver terminal 20 may store a list of receivers of a corresponding region and location by storing customer information, and the delivery driver may edit the receiver list appearing on the receiver selection window 611. For example, the delivery driver may select the receiver addition field 613 through the input unit 24 and add a receiver who finally receives corresponding delivery goods. In addition, the delivery driver may delete a receiver from the receiver list appearing in the receiver selection window 611 by touching a receiver name area for a predetermined time or more.
  • the control unit 21 may activate the receiver selection window 611 in the delivery driver terminal 20 and provide the delivery driver with a receiver selection notification at the same time. Accordingly, the delivery driver may rapidly and accurately process a request of the customer related to delivery.
  • the storage unit 28 of the delivery driver terminal 20 may additionally store a phone number in addition to the name and title of the receiver and transmit a delivery completion message including the phone number. Accordingly, since a customer who has ordered goods may possess information on the receiver, loss of delivery goods in the process of delivery can be prevented.
  • the present invention may be implemented as a computer-readable code in a computer-readable recording medium.
  • the computer-readable recording medium includes all storage media including a magnetic storage medium, an optically readable medium and the like.
  • data formats of the messages used in the present invention can be recorded in the recording medium.

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Abstract

A method of providing a delivery service using an application installed in a delivery driver terminal according to the present invention comprises the steps of: extracting in real-time a location log of the delivery driver terminal or a delivery vehicle linked to a delivery driver; calculating an estimated arrival date and time of a delivery region of a delivery group on the basis of the location log and location information of a plurality of delivery groups; providing a notification based on the estimated arrival date and time and receiving an input of a delivery information transmission signal based on the notification; and providing delivery information including the estimated arrival date and time and location information of the delivery vehicle to a customer terminal belonging to the delivery group, on the basis of the delivery information transmission signal, wherein the plurality of delivery groups is delivery groups preset on the basis of the location information.

Description

METHOD AND SYSTEM FOR PROVIDING DELIVERY SERVICE USING APPLICATION RUNNING IN DELIVERY DRIVER TERMINAL
The present invention relates to a method of providing a delivery service using an application installed in a terminal used by a delivery driver who provides the delivery service, and relates to a method of providing a more convenient delivery service.
Generally, a courier service refers to an overall transportation service, from receipt of freight to packing, shipping and delivery of the freight by a freight sender of personal or corporate freight, mainly on request of a freight owner for transportation of small-sized and a small quantity of freight. In recent years, the number of courier companies, including freight transportation and quick services, which provide courier service has been increased abruptly, and the courier service market also has been expanded rapidly in a short period of time. One of the reasons for rapid growth of the courier service is that the volume of courier services has increased significantly compared to the past as the number of home shopping and Internet shopping users abruptly increases.
Accordingly, each courier company provides various types of customer satisfaction services to hold a dominant position in the competition, and currently provided services include a character message service of periodically transmitting information related to delivery status, such as a location of delivery goods and the like, to cellular phones of customers.
Korean Patent Registration No. 10-1549451 relates to a system and method for providing delivery information using a mobile application and discloses details of providing rapid and correct delivery information to customers by allowing the customers to exchange messages with a delivery driver or a counselor.
However, the conventional system as described above has an inconvenience of periodically confirming a mobile terminal while the delivery driver delivers goods.
In addition, Korean Patent Registration No. 10-1735176 relates to a courier system and method and discloses a technique of automatically storing information related to delivery destinations to save delivery time when the delivery driver delivers goods.
However, these techniques using a location service are techniques for tracking shipping routes or locations of delivery goods and has a problem in that the time taken to process questions or requests of customers while the delivery driver delivers goods cannot be reduced.
Accordingly, development of an application and a system capable of automatically solving the task that should be processed by the delivery driver in the process of delivery using a delivery driver terminal is required.
The present invention relates to a method of providing a delivery service using an application installed in a delivery driver terminal, which can provide an effective delivery service as a delivery driver selects information related to delivery and the information is provided as a voice.
The present invention allows the delivery driver terminal to transmit emotional phrase messages including delivery status information to customers using location information.
The present invention may enhance efficiency of the delivery service as the delivery driver terminal automatically provides the delivery driver with a message transmission notification using location information.
As the present invention provides location information of a delivery driver and a vehicle linked to the delivery driver in real-time, the delivery driver may be provided with efficient shipping routes, and customers may be provided with correct location information of goods.
As the present invention provides location information of a delivery driver and a vehicle linked to the delivery driver in real-time, current location of delivery goods can be confirmed.
The present invention may confirm location information of a delivery driver and a vehicle linked to the delivery driver and real-time traffic information and provide an accurate delivery goods arrival time using the location and traffic information in real-time.
In a method of providing a delivery service using a delivery driver terminal in which an application is installed, the delivery service providing method of the present invention comprises the steps of: extracting in real-time a location log of the delivery driver terminal or a delivery vehicle linked to a delivery driver; calculating an estimated arrival date and time of a delivery region of a delivery group on the basis of the location log and location information of a plurality of delivery groups; providing a notification based on the estimated arrival date and time and receiving an input of a delivery information transmission signal based on the notification; and providing delivery information including the estimated arrival date and time and location information of the delivery vehicle to a customer terminal belonging to the delivery group, on the basis of the delivery information transmission signal, wherein the plurality of delivery groups is delivery groups preset on the basis of the location information.
The step of calculating an estimated arrival date and time of the present invention includes, when the location log of the delivery vehicle enters the delivery region of the delivery group, the step of calculating an arrival date and time.
The step of calculating an estimated arrival date and time of the present invention further includes the step of calculating, when the location log of the delivery vehicle enters the delivery region of the delivery group, an estimated arrival date and time of a delivery region of a delivery group geographically close to the delivery region.
The delivery service providing method of the present invention further comprises, after the step of calculating an estimated arrival date and time, the step of confirming a moving distance of the delivery vehicle for a predetermined unit time and recalculating the estimated arrival date and time if variation of the moving distance exceeds a predicted range.
The step of extracting a location log in real-time of the present invention includes, when a location log of the delivery driver terminal matches the location log of the delivery vehicle, the step of setting the location log of the delivery vehicle as a standard and calculating the estimated arrival date and time.
The delivery service providing method of the present invention further comprises, when the extracted location log matches the location information of the delivery group, the steps of: providing a delivery completion notification and receiving an input of a delivery completion signal based on the delivery completion notification; and providing delivery completion information to the customer terminal belonging to the delivery group.
The delivery service providing method of the present invention further comprises, when the extracted location log matches the location information of the delivery group, and an image of delivery goods is acquired by the delivery driver terminal among delivery goods of the delivery group, the steps of: providing a consignment delivery completion notification and receiving an input of a consignment delivery completion signal based on the consignment delivery completion notification; and providing consignment delivery completion information to a customer terminal linked to the delivery goods.
The consignment delivery completion information of the present invention includes information on an image acquisition time of the delivery goods and an image acquisition location of the delivery goods.
The delivery information of the present invention includes at least one among an order of individual arrival schedule of the delivery group, information on the delivery goods, information related to the delivery driver, and a consignment place of the delivery goods.
The delivery service providing method of the present invention further comprises the steps of: receiving information related to the delivery goods from the customer belonging to the delivery group; and outputting the information related to the delivery goods as a voice, together with information on the customer.
The step of receiving information of the present invention further includes the step of outputting delivery location information linked to the customer as a voice, when a call connection request signal from the customer is sensed.
The delivery service providing method of the present invention further comprises, before the steps of outputting as a voice, the step of specifying and storing a short word for the customer and a title word corresponding to the delivery information.
According to another aspect of the present invention, there is provided a delivery driver terminal for providing a delivery service using an application, the terminal comprising: a location information providing unit for extracting in real-time a location log of the delivery driver terminal or a delivery vehicle linked to a delivery driver; an arithmetic unit for calculating an estimated arrival date and time of a delivery region on the basis of the location log and location information of a plurality of delivery groups; an input unit for providing a notification based on the estimated arrival date and time and receiving an input of a delivery information transmission signal based on the notification; and a communication unit for providing delivery information including the estimated arrival date and time and location information of the delivery vehicle to a customer terminal belonging to the delivery group, on the basis of the delivery information transmission signal, wherein the plurality of delivery groups is delivery groups preset on the basis of the location information.
The arithmetic unit of the present invention calculates an arrival date and time, when the location log of the delivery vehicle enters the delivery region of the delivery group.
The arithmetic unit of the present invention additionally calculates, when the location log of the delivery vehicle enters the delivery region of the delivery group, an estimated arrival date and time of a delivery region of a delivery group geographically close to the delivery region.
The arithmetic unit of the present invention confirms a moving distance of the delivery vehicle for a predetermined unit time and recalculates the estimated arrival date and time if variation of the moving distance exceeds a predicted range.
The delivery driver terminal of the present invention further comprises an output unit for outputting information related to the delivery goods as a voice, together with information on the customer, when the communication unit receives the information related to the delivery goods from the customer belonging to the delivery group.
The delivery driver terminal of the present invention further comprises an automatic answering unit for automatically providing delivery information matching the delivery goods, when the communication unit receives an information request message related to the delivery goods.
The output unit of the present invention outputs delivery location information linked to the customer as a voice, when the communication unit senses a call connection request signal from the customer.
The delivery driver terminal of the present invention further comprises a storage unit for storing the delivery location information, a short word of the customer, and a title word corresponding to the delivery information, wherein the output unit outputs the title word as a voice, when the communication unit senses a call connection request signal from the customer.
The present invention includes a computer-readable recording medium for recording a program for executing the method described above in a computer.
According to the present invention, although a delivery driver does not confirm delivery status of goods of each customer using a delivery terminal in a delivery service process, the delivery driver may provide the customer with delivery status of goods through a single input.
According to the present invention, the delivery driver may be provided with a request of a customer received while providing a delivery service as a voice and respond to or reflect the request of the customer in real-time even in a situation of holding a terminal and difficult to respond.
According to the present invention, a customer may be provided with transfer status of ordered goods in real-time through location information of a delivery driver or a vehicle linked to the delivery driver.
According to the present invention, if a customer transmits brief information on ordered goods or a request to a delivery driver, the driver may provide an answer to the request in real-time and perform efficient bidirectional communication.
According to the present invention, a delivery driver may provide delivery information to a customer by automatically reflecting a delivery time according to traffic situation.
FIG. 1 is a view schematically showing the configuration of a delivery service system of the present invention.
FIG. 2 is a view schematically showing the configuration of a delivery driver terminal of the present invention.
FIG. 3 is a flowchart illustrating a method of providing a delivery service using a delivery driver terminal of the present invention.
FIG. 4 is a flowchart illustrating a method of providing delivery status using a delivery driver terminal of the present invention.
FIGS. 5a to 5f are views showing a method of providing a delivery service providing method of the present invention through a display of a delivery driver terminal.
FIG. 6 is a view showing a method of selecting a message receiver in the process of providing delivery completion information using a delivery driver terminal of the present invention.
FIG. 7 is a view showing a message transmission method in the process of providing delivery completion information using a delivery driver terminal of the present invention.
Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings to clarify the spirit of the present invention. In describing the present invention, when it is determined that specific description of already known functions or constitutional components related to the present invention may make the gist of the present invention unclear, detailed description thereof will be omitted. Whenever possible, the same reference numerals and symbols are assigned to the constitutional components practically having the same functional configuration in the drawings although they are shown in different drawings. For the convenience of explanation, apparatuses and methods are described together in case of necessity.
FIG. 1 is a view schematically showing the configuration of a delivery service system of the present invention. Referring to FIG. 1, the delivery service system of the present invention includes a delivery server 10, a delivery driver terminal 20 and a plurality of grouped user terminals 30.
The delivery server 10 may store the information transferred from the delivery driver terminal 20 and the user terminal 30. In the present invention, the delivery server 10 may store various information related to a delivery sequence, such as information on a customer joining an application, location information of the delivery driver terminal 20 and a delivery vehicle linked to a delivery driver, the invoice number of delivery goods, a freight sender and the like.
An application for providing or being provided with a delivery service may be installed and executed in the delivery driver terminal 20 and the user terminal 30, and even a customer who has not installed the application may exchange information related to the delivery driver and the delivery goods through the information stored in the delivery driver terminal 20 or the delivery server 10. In addition, the delivery driver terminal 20 may include various computing terminals provided with a display module and may include a recording medium in which the application can be stored and executed.
The user terminal 30 may be grouped and categorized in a plurality of delivery groups according to the final destination of delivery goods. The delivery driver terminal 20 may group and store information on the user terminal 30 and information on delivery goods matching the user terminal 30, and the delivery driver terminal 20 may store information on the user terminal as a first group customer terminal 30a, a second group customer terminal 30a and the like according to grouping. In the present invention, meta data related to delivery may be provided from the delivery server 10 or using the application installed in the delivery driver terminal 20.
FIG. 2 is a view schematically showing the configuration of a delivery driver terminal. Referring to FIG. 2, the delivery driver terminal 20 may include a control unit 21, a location information providing unit 22, a communication unit 23, an input unit 24, an output unit 25, an automatic answering unit 26, an arithmetic unit 27 and a storage unit 28. The delivery driver terminal 20 shown in FIG. 2 is an example illustrated for the convenience of explanation, and hardware/software configurations may be added to perform various functions.
The control unit 21 may control general operation of the delivery driver terminal 20. Unless specifically excluded, an operation described as being executed in the delivery driver terminal 20 may be understood as being executed by the control unit 21. The control unit 21 is electrically connected to constitutional components, such as the location information providing unit 22, the communication unit 23, the input unit 24, the output unit 25, the automatic answering unit 26, the arithmetic unit 27 and the storage unit 28, configuring the delivery driver terminal 20 and may control operation of these components.
The control unit 21 may correspond to, for example, an arithmetic device such as a Central Processing Unit (CPU) or an Application Processor (AP). In the present invention, the control unit 21 may further include a Graphical Processing Unit (GPU). The GPU may control the output screen of the output unit 25. In addition, in the present invention, the control unit 21 may be implements in the form of an Integrated Chip (IC), such as a System on Chip (SoC), integrated with various arithmetic devices. The Integrated Chip may include at least part of the communication unit 23, in addition to the control unit 21.
In the present invention, the delivery driver terminal 20 may include a memory (not shown). Commands for operation of the delivery driver terminal 20 may be recorded in the memory. In the present invention, an application for providing the delivery service may be recorded in the memory. The application may provide a user interface to the output unit 25 when it is executed by the control unit 21 and store a command or a program code for transmitting or requesting a message (data) to the customer terminal 30 through the communication unit 23.
As a Global Positioning System (GPS) module and a Geographic Information System (GIS) for providing geographic information service are provided in the delivery driver terminal 20 or a delivery vehicle linked to the delivery driver, the location information providing unit 22 may provide information in real-time. The delivery server 10 and the customer terminal 30 that is provided with delivery service may grasp delivery status through the location information providing unit 22. In addition, a customer provided with the delivery service may be provided with location information by selecting one among the delivery driver terminal 20 and the delivery vehicle linked to the delivery driver according to the delivery status.
The communication unit 23 is connected to the delivery server 10 and the user terminal 30 through a network to transmit and receive data, and data inputted by a user through the input unit 24 may be transmitted to the delivery server 10 and the user terminal 30 through the communication unit 23. In the present invention, data from the automatic answering unit 24 may also be transmitted through the communication unit 23. The communication unit 23 may support cellular communication networks such as 2G/3G, Long Term Evolution (LTE), and LTE-Advance (LTE-A). In addition, the communication unit 23 may support wireless communication networks such as Wi-Fi. In addition, the communication unit 23 may include a radio Frequency (RF) chip or circuit supporting various communication methods for wireless communication with the user terminal 30 within a short distance.
The input unit 24 may receive various inputs from the delivery driver. For example, the input unit 24 may receive a voice or video input or a touch or button input. The information that the input unit 24 receives may include information for providing a delivery service. In the present invention, information inputted by the delivery driver through the input unit 24 may include information on transmission of a delivery completion message, information on the location and image of delivery goods in the case of a consignment delivery, and information for requesting a place where delivery goods are accepted when return of the goods is requested.
The output unit 25 is an output device for aurally and visually expressing information used by the delivery driver for delivery service and may include an audio output device and various forms of display devices such as a Liquid Crystal Display (LCD), a Light Emitting Diode (LED), an Organic LED (OLED), an Active Matrix OLED (AMOLED), a Plasma Display Panel (PDP) and the like. In the present invention, various user interfaces may be provided through a visual output device.
In the present invention, the visual output device may recognize a touch input of a user. For example, the visual output device may include a touch panel, and in this case, the input unit 25 and the visual output device may be provided as one physical component. In addition, according to the present invention, the visual output device may recognize an input by an electronic pen such as a stylus. In this case, the visual output device may include an Electro-magnetic Resonance (EMR) panel. In addition, the visual output device may include various sensing means capable of recognizing various inputs generated in an area in which images are displayed.
When the delivery driver terminal 20 receives a message related to the delivery service from a customer, the automatic answering unit 26 grasps content of the message and confirms whether the delivery goods are dedicated to the delivery driver on the day. If the delivery goods are dedicated to the delivery driver, the automatic answering unit 26 may automatically extract and provide information related to the corresponding message from the storage unit 28, instead of an input of the delivery driver. In addition, in the case of goods that are not yet transferred to the delivery driver and not stored in the storage unit 28, the automatic answering unit 26 may receive information on the corresponding delivery goods from the delivery server 10 and provide the customer with information related to the goods. According to the present invention, when the automatic answering unit 26 cannot extract information related to the corresponding message, delivery message information may be informed to the delivery driver through the output unit 25.
The arithmetic unit 27 may calculate an arrival date and time of a group due for delivery using the location information of the delivery driver terminal 20 and the delivery vehicle linked to the delivery driver provided by the location information providing unit 22. According to the present invention, in the process of providing a delivery service, the arithmetic unit 27 may receive information on a distance to a delivery scheduled group, various moving routes, recent traffic situations or the like from the delivery server 10 and store them in the storage unit 28, and may take into account the information in the process of calculating the arrival date and time.
The storage unit 28 may include volatile or nonvolatile recording media and manage various information on the basis of delivery goods. For example, the delivery goods may be managed in the storage unit 28 in connection with a delivery driver dedicated to the corresponding delivery goods, a vehicle linked to the delivery driver, a region of shipping and unshipping delivery goods, a hub region, a freight sender, a receiver and the like.
Hereinafter, a delivery service providing method of the present invention will be described in detail.
FIG. 3 is a flowchart illustrating a method of providing a delivery service using a delivery driver terminal of the present invention.
Referring to FIG. 3, a location log of at least one among a delivery driver terminal and a delivery vehicle linked to the delivery driver is provided in real time (step S310). The location information may be collected using a GPS or GIS module, and the user terminal 30 may be provided with further accurate logs by driving the GIS module using a delivery service application. According to the present invention, when a delivery service begins, a customer may acquire a location log of a delivery vehicle by selecting the delivery vehicle, and when the delivery service is scheduled to be completed soon, the customer may confirm information on the delivery goods more correctly by selecting the delivery driver terminal 20. When the customer does not install the delivery service application and requests correct location information from the delivery driver terminal 20, the control unit 21 of the delivery driver terminal 20 may provide location information or a log of the delivery driver and the delivery vehicle transmitted by the location information providing unit 22.
In the present invention, the location log may include location history such as a moving route of the delivery goods after beginning of delivery service. In addition, the location log of the delivery goods may be transferred from the delivery server 10 or the delivery driver terminal 20 to the user terminal 30 in the form of a push message. In this case, a delivery location information request of the user terminal 30 may be placed when the user allows push messages.
The arithmetic unit 27 calculates an estimated arrival date and time of a delivery region of a delivery group on the basis of the location log and the location information of a plurality of delivery groups (step S320). A preset delivery group is categorized according to a delivery region of delivery goods, and the delivery driver may arbitrarily set a delivery region using an application. The arithmetic unit 27 may compare the location information provided by the location information providing unit 22 and a delivery region stored in the storage unit 28 and calculate the estimated arrival date and time according to a distance. For example, the arrival date and time may be 'two or three days after the date of beginning delivery', 'between 12:00 and 1:00 PM today', 'after one or two hours', 'arriving soon' or the like. In addition, when the location log of the delivery vehicle enters a specific delivery region, the arithmetic unit 27 may trigger calculation of the estimated arrival date and time.
In the present invention, when the location information providing unit 22 senses that the location log of the delivery vehicle enters a delivery region of a delivery group for which delivery is currently scheduled, the arithmetic unit 27 may additionally calculate an estimated arrival date and time of a delivery region of a delivery group geographically close to the current delivery region. For example, when a delivery vehicle enters a delivery region of group A, the arithmetic unit 27 may calculate an estimated arrival date and time on the basis of a time required for moving to a delivery region of group B, 5Km away from the delivery region of group A, and a time required for delivery.
If the arithmetic unit 27 calculates an estimated arrival date and time, the control unit 21 creates a notification based on the estimated arrival date and time, and if the control unit 21 provides the notification through the output unit 25, the delivery driver confirms the notification and inputs a delivery information transmission signal using the input unit 24 (step S330). The delivery driver presses message transmission on the basis of the delivery information transmission signal using the input unit 24, and delivery information including the estimated arrival date and time and location information of the delivery vehicle is provided to the delivery group (step S340). The notification may be transferred to the delivery driver through the output unit 25 of the delivery driver terminal 20, and the notification may be periodically outputted until an input confirming reception of the notification is received.
According to the present invention, even after the estimated arrival date and time is calculated, the arithmetic unit 27 may be periodically provide with location logs from the location information providing unit 22. At this point, the arithmetic unit 27 may confirm the distance of the delivery vehicle moved for a predetermined unit time (one minute, three minutes or the like), and if variation of the distance moved for the predetermined unit time exceeds a predicted range, the arithmetic unit 27 may recalculate the estimated arrival date and time. The predicted range of the variation may be a value stored by calculating an average time of moving from the current location to the delivery region using information on the road of the corresponding region, recent traffic situation and the like extracted from the storage unit 28 by the arithmetic unit 27. The arithmetic unit 27 confirms the moving distance, and if it is calculated that the delivery driver or the delivery vehicle linked to the delivery driver arrives at the destination earlier or later, the arithmetic unit 27 may recalculate and provide the estimated arrival date and time to the control unit 21. The control unit 21 may create and provide again the notification based on the estimated arrival date and time to the delivery driver.
In the present invention, if the moving distance is shorter than the predicted range in the process of periodically acquiring the location log by the location information providing unit 22 and calculating the moving distance by the arithmetic unit 27, the location information providing unit 22 may extend the time span of extracting the location log. Since a large amount of battery is consumed while the GPS or GIS module, which provides location information, operates, the battery of the delivery driver terminal 20 can be saved by extending the time span of extracting the location log.
In the existing process of providing a delivery service, the delivery driver should frequently confirm the delivery driver terminal 20 and select and send a character message appropriate to a situation to a corresponding customer to provide information such as 'started to deliver', 'goods will arrive soon', and the like. Although the message is collectively transmitted to customers of similar destinations, there is an inconvenience in that several steps should go through in the process of executing an application and transmitting the message.
According to the present invention, although the delivery driver does not manage messages to be transmitted to customers while providing delivery service, the control unit 21 provides a notification informing to transmit a character message including information related to the delivery goods, together with the estimated arrival date and time. Accordingly, the delivery driver may reduce delivery time by providing the customer with delivery status by inputting message transmission only once according to the notification of the delivery driver terminal 20.
FIG. 4 is a flowchart illustrating a method of providing different delivery status using a delivery driver terminal of the present invention.
Referring to FIG. 4, the arithmetic unit 27 of the delivery driver terminal 20 confirms the location of the delivery driver or the delivery vehicle linked to the delivery driver received from the location information providing unit 22 and confirms whether the destination of a group currently due for delivery matches the current location (step S3201). If the location information does not match (S320, No), step S320 of FIG. 3 for calculating an estimated delivery data and time, i.e., an estimated arrival date and time, is performed.
If the location information matches, the control unit 21 of the delivery driver terminal 20 determines whether an image of the delivery goods is acquired using the delivery driver terminal 20 (step S3203). If an image of the delivery goods is not acquired (S3301, Yes), it is determined that the delivery driver has delivered the delivery goods to the customer directly.
If the location information of the delivery driver terminal 20 or the vehicle linked to the delivery driver matches for a predetermined time or more while an image of the delivery goods is not acquired, the control unit 21 outputs a notification for creating a delivery completion message to the customer of a corresponding delivery group and receives an input of a delivery completion message transmission signal on the basis of the notification (step S3301). According to the inputted signal, the communication unit 23 of the delivery driver terminal 20 collectively provides corresponding customers with delivery information as soon as the delivery is completed (step S3401).
In the present invention, the predetermined time during which the location information matches may be a value inputted by the delivery driver after estimating a time required for each delivery group using an application.
If the location information matches and an image of the delivery goods is acquired (step S3303, Yes), it is determined that the delivery driver has not delivered the delivery goods directly. In this case, it is regarded as a consignment delivery, and the control unit 21 outputs a notification for providing a customer of corresponding goods with consignment delivery completion information and receives an input a consignment delivery completion message transmission signal on the basis of the notification (step S3303). According to the inputted signal, the communication unit 23 of the delivery driver terminal 20 collectively provides corresponding customers with delivery information as soon as the consignment delivery is completed (step S3403).
In the present invention, the control unit 21 may extract GIS information of the delivery goods image acquired by the delivery driver terminal 20. The control unit 21 may include a delivery goods photographing time in the consignment delivery completion message, together with the extracted GIS information of the delivery goods image. Accordingly, a customer expected to receive the delivery goods may accurately grasp the final location of the delivery goods and an arrival time of the delivery goods through the consignment delivery completion message.
In the existing delivery service process, although information on completion of a consignment delivery is provided through the delivery driver terminal 20, there are cases in which a delivery driver or a delivery distribution company is responsible for loss of goods if the delivery goods are lost. However, according to the present invention, the delivery driver may inform that the delivery goods are surely delivered to the place requested by the corresponding customer only by acquiring an image of the delivery goods and transmitting a message based on notification, and the customer may prevent loss of goods according thereto.
The process of acquiring an image of the delivery goods and providing delivery information may be proceeded in the steps of inputting the bar code, the identification number and the invoice number of the delivery goods using the delivery driver terminal 20, acquiring an image through a camera provided in the delivery driver terminal 20, and recognizing customer information linked to the corresponding delivery goods by the control unit 21. In another case, when the delivery group is a region, of which location information is not difficult to recognize such as an apartment, customer information linked to the corresponding delivery goods can be recognized by comparing the information provided by the location information providing unit 22 and the place from which the image is acquired.
FIGS. 5a to 5f are views showing a method of providing a delivery service providing method of the present invention through a display of a delivery driver terminal.
Referring to FIG. 5a, delivery schedule information of delivery goods is created on the basis of notification of the delivery driver terminal 20, and if the delivery driver inputs Delivery departure confirmed 511 as the notification is received, information matching to delivery status is transferred to the customer. An existing delivery service providing application is inconvenient in that the steps of pressing the Delivery departure confirmed 511 and Collective delivery 513 corresponding thereto and transmitting a character message (not shown) should be performed. However, according to the present invention, the delivery driver may provide information appropriate to a situation of a customer receiving the goods only by receiving a notification once and performing a touch once. Although a phrase of Delivery departure confirmed 511 is shown in the present invention, it can be replaced with various phrases appropriate to delivery situations.
Referring to FIG. 5b, the method of showing an emotional phrase according to due for delivery can be confirmed. If the control unit 21 determines an estimated arrival date and time, information 521 on the estimated arrival date and time is provided on the top of the message as important information. In addition, in the case of due for delivery, a phrase 523 confirming a final destination or a consignment destination may be inserted in the message. When the delivery driver terminal 20 receives information on a consignment place from the customer receiving the message, it may store the corresponding goods and the consignment place in the storage unit 28. In addition, in this case, the control unit 21 of the delivery driver terminal 20 does not recognize location information in the process of acquiring an image for consignment delivery, but immediately create a consignment delivery character message. According to the present invention, an emotional phrase similar to those shown in FIG. 5b may also be provided even when the customer desires to return the goods.
Referring to FIG. 5c, a method of providing an emotional phrase after completing a face-to-face delivery to a customer can be confirmed. If step S3401 of FIG. 4 is completed, an image 533 of the delivery driver is provided, together with a face-to-face delivery completion phrase 531. In the present invention, a freight sender, a freight receiver, an invoice number, a product name of the delivery goods and the like may be inserted together in a message transmitted to a customer, regardless of a message type.
Referring to FIG. 5d, a method of providing an emotional phrase after completing a consignment delivery to a customer can be confirmed. If step S3403 of FIG. 4 is completed, a consignment delivery completion phrase 543 is provided, together with an image 541 of the delivery goods acquired from the delivery driver terminal 20.
Referring to FIG. 5e, if a customer makes a phone call, information on the customer extracted on the basis of the phone number may be shown on the delivery driver terminal 20. Items such as whether a phone call may be received and the like may be shown, together with the most recent state of the delivery goods, the customer name, the invoice number, the product name and the address. According to the present invention, considering a case in which the delivery driver cannot receive a phone call as the delivery driver is driving or holding delivery goods, if a customer makes a phone call, the address 551 of the corresponding customer is provided as a voice, and the delivery driver may grasp delivery status and receive the phone call at the same time.
In addition, according to the present invention, a shipping address may be provided as a voice, and when the delivery driver specifies a short word or a classifying phrase for identifying a delivery location, the output unit 25 of the delivery driver terminal 20 may output a corresponding short word as a voice.
Referring to FIG. 5f, a detailed shipping route determined by the control unit 21 can be confirmed on the basis of the location information provided by the location information providing unit 22. When information 521 on the estimated arrival date and time of FIG. 5b is 'will be delivered soon', a link for confirming delivery information in real-time is included in the emotional phrase, and the customer may confirm delivery status by clicking the link. As information on corresponding goods, information such as an estimated remaining time of delivery, a sequence of delivery (remaining quantity) 561 in the delivery region and the like may be included. In addition, an estimated moving route 563 of the delivery driver or a delivery vehicle linked to the delivery driver in the delivery region may be confirmed on a map, and arrival information may confirmed in real-time through the Refresh button 565. According to the present invention, since arrival information, not tracking information, of the delivery vehicle can be confirmed in real-time, the customer does not need to separately inquire to find out arrival information of corresponding goods, and the delivery driver may provide an effective delivery service as the time for answering an inquiry of the customer is reduced.
FIG. 6 is a view showing a method of selecting a message receiver in the process of providing delivery completion information using a delivery driver terminal of the present invention, and FIG. 7 is a view showing a message transmission method in the process of providing delivery completion information using a delivery driver terminal of the present invention. Referring to FIGS. 6 and 7, a process of selecting a receiver who receives delivery goods may be included in the process of transmitting a delivery completion message through the delivery driver terminal 20. If the delivery driver has activated a receiver selection window 611 through the delivery driver terminal 20, during the entire process of transmitting the delivery completion message, the control unit 21 may create the receiver selection window 611 and transmit the delivery completion message including the receiver name selected by the delivery driver.
When a command for adding a receiver is inputted through a receiver addition field 613, the control unit 21 of the delivery driver terminal 20 may create a message transmission confirmation window 711 for determining whether or not to transmit the delivery completion message under the name of the added receiver. In addition, the message transmission confirmation window 711 may include content of selecting whether or not to automatically provide the delivery completion message under the name of the added receiver when delivery goods are delivered to the same customer next time.
The storage unit 28 of the delivery driver terminal 20 may store a list of receivers of a corresponding region and location by storing customer information, and the delivery driver may edit the receiver list appearing on the receiver selection window 611. For example, the delivery driver may select the receiver addition field 613 through the input unit 24 and add a receiver who finally receives corresponding delivery goods. In addition, the delivery driver may delete a receiver from the receiver list appearing in the receiver selection window 611 by touching a receiver name area for a predetermined time or more.
In the present invention, although selection of a receiver is performed in the delivery completion process, if a character message or a phone call about change of receiver is received from a customer through the delivery driver terminal 20 before the delivery is completed, the control unit 21 may activate the receiver selection window 611 in the delivery driver terminal 20 and provide the delivery driver with a receiver selection notification at the same time. Accordingly, the delivery driver may rapidly and accurately process a request of the customer related to delivery. In addition, in the present invention, the storage unit 28 of the delivery driver terminal 20 may additionally store a phone number in addition to the name and title of the receiver and transmit a delivery completion message including the phone number. Accordingly, since a customer who has ordered goods may possess information on the receiver, loss of delivery goods in the process of delivery can be prevented.
The present invention may be implemented as a computer-readable code in a computer-readable recording medium. The computer-readable recording medium includes all storage media including a magnetic storage medium, an optically readable medium and the like. In addition, data formats of the messages used in the present invention can be recorded in the recording medium.
The present invention has been described in detail focusing on the preferred embodiments shown in the drawings. These embodiments are not to restrict the present invention but only illustrative, and should be considered from the descriptive viewpoint, not restrictive viewpoint. The real technical protection scope should be defined by the technical spirit of the appended claims, not by the descriptions stated above. Although specific terms are used in the specification, they are used only for the purpose of describing the concept of the present invention, not to restrict the meaning or limit the scope of the present invention stated in the claims. Therefore, those skilled in the art may understand that various modified forms and equivalent other embodiments are possible without departing from the fundamental spirit of the present invention. It should be understood that the equivalents include equivalents that will be developed in the future, as well as presently known equivalents, i.e., all constitutional components invented to perform the same function regardless of a structure.

Claims (20)

  1. A method of providing a delivery service using a delivery driver terminal in which an application is installed, the method comprising the steps of:
    extracting in real-time a location log of the delivery driver terminal or a delivery vehicle linked to a delivery driver;
    calculating an estimated arrival date and time of a delivery region of a delivery group on the basis of the location log and location information of a plurality of delivery groups;
    providing a notification based on the estimated arrival date and time and receiving an input of a delivery information transmission signal based on the notification; and
    providing delivery information including the estimated arrival date and time and location information of the delivery vehicle to a customer terminal belonging to the delivery group, on the basis of the delivery information transmission signal, wherein
    the plurality of delivery groups is delivery groups preset on the basis of the location information.
  2. The method according to claim 1, wherein the step of calculating an estimated arrival date and time includes, when the location log of the delivery vehicle enters the delivery region of the delivery group, the step of calculating an arrival date and time.
  3. The method according to claim 2, wherein the step of calculating an estimated arrival date and time further includes the step of calculating, when the location log of the delivery vehicle enters the delivery region of the delivery group, an estimated arrival date and time of a delivery region of a delivery group geographically close to the delivery region.
  4. The method according to claim 3, further comprising, after the step of calculating an estimated arrival date and time, the step of confirming a moving distance of the delivery vehicle for a predetermined unit time and recalculating the estimated arrival date and time if variation of the moving distance exceeds a predicted range.
  5. The method according to claim 1, wherein the step of extracting a location log in real-time includes, when a location log of the delivery driver terminal matches the location log of the delivery vehicle, the step of setting the location log of the delivery vehicle as a standard and calculating the estimated arrival date and time.
  6. The method according to claim 5, further comprising, when the extracted location log matches the location information of the delivery group, the steps of:
    providing a delivery completion notification and receiving an input of a delivery completion signal based on the delivery completion notification; and
    providing delivery completion information to the customer terminal belonging to the delivery group.
  7. The method according to claim 5, further comprising, when the extracted location log matches the location information of the delivery group, and an image of delivery goods is acquired by the delivery driver terminal among delivery goods of the delivery group, the steps of:
    providing a consignment delivery completion notification and receiving an input of a consignment delivery completion signal based on the consignment delivery completion notification; and
    providing consignment delivery completion information to a customer terminal linked to the delivery goods.
  8. The method according to claim 7, wherein the consignment delivery completion information includes information on an image acquisition time of the delivery goods and an image acquisition location of the delivery goods.
  9. The method according to claim 1, wherein the delivery information includes at least one among an order of individual arrival schedule of the delivery group, information on the delivery goods, information related to the delivery driver, and a consignment place of the delivery goods.
  10. The method according to claim 1, further comprising the steps of:
    receiving information related to the delivery goods from the customer belonging to the delivery group; and
    outputting the information related to the delivery goods as a voice, together with information on the customer.
  11. The method according to claim 10, wherein the step of receiving information further includes the step of outputting delivery location information linked to the customer as a voice, when a call connection request signal from the customer is sensed.
  12. A delivery driver terminal for providing a delivery service using an application, the terminal comprising:
    a location information providing unit for extracting in real-time a location log of the delivery driver terminal or a delivery vehicle linked to a delivery driver;
    an arithmetic unit for calculating an estimated arrival date and time of a delivery region on the basis of the location log and location information of a plurality of delivery groups;
    an input unit for providing a notification based on the estimated arrival date and time and receiving an input of a delivery information transmission signal based on the notification; and
    a communication unit for providing delivery information including the estimated arrival date and time and location information of the delivery vehicle to a customer terminal belonging to the delivery group, on the basis of the delivery information transmission signal, wherein
    the plurality of delivery groups is delivery groups preset on the basis of the location information.
  13. The method according to claim 12, wherein the arithmetic unit calculates an arrival date and time, when the location log of the delivery vehicle enters the delivery region of the delivery group.
  14. The method according to claim 13, wherein the arithmetic unit additionally calculates, when the location log of the delivery vehicle enters the delivery region of the delivery group, an estimated arrival date and time of a delivery region of a delivery group geographically close to the delivery region.
  15. The method according to claim 13, wherein the arithmetic unit confirms a moving distance of the delivery vehicle for a predetermined unit time and recalculates the estimated arrival date and time if variation of the moving distance exceeds a predicted range.
  16. The method according to claim 12, further comprising an output unit for outputting information related to the delivery goods as a voice, together with information on the customer, when the communication unit receives the information related to the delivery goods from the customer belonging to the delivery group.
  17. The method according to claim 12, further comprising an automatic answering unit for automatically providing delivery information matching the delivery goods, when the communication unit receives an information request message related to the delivery goods.
  18. The method according to claim 16, wherein the output unit outputs delivery location information linked to the customer as a voice, when the communication unit senses a call connection request signal from the customer.
  19. The method according to claim 12, further comprising a storage unit for storing the delivery location information, a short word of the customer, and a title word corresponding to the delivery information, wherein
    the output unit outputs the title word as a voice, when the communication unit senses a call connection request signal from the customer.
  20. A computer-readable recording medium for recording a program for executing a method according to any one of claims 1 to 11 in a computer.
PCT/KR2018/010255 2017-09-04 2018-09-04 Method and system for providing delivery service using application running in delivery driver terminal WO2019045546A1 (en)

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