WO2018095235A1 - 呼叫转移方法与系统 - Google Patents
呼叫转移方法与系统 Download PDFInfo
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- WO2018095235A1 WO2018095235A1 PCT/CN2017/110705 CN2017110705W WO2018095235A1 WO 2018095235 A1 WO2018095235 A1 WO 2018095235A1 CN 2017110705 W CN2017110705 W CN 2017110705W WO 2018095235 A1 WO2018095235 A1 WO 2018095235A1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
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- the present invention relates to the field of communication technologies, and in particular, to a call forwarding method and system.
- Call forwarding refers to the business that can transfer an incoming call to a customer's preset forwarding number when the customer cannot answer the call.
- call forwarding is mostly applied between mobile phones and mobile phones. It can only implement call transfer between fixed terminals.
- the application scenario has certain limitations. For example, when a user wants to select a suitable terminal for call forwarding in real time in multiple terminals.
- the general call forwarding method cannot meet the above requirements of the user, which causes inconvenience to the user operation.
- a call forwarding method is applied to a first terminal, including the steps of:
- a call forwarding method is applied to a second terminal, including the steps of:
- a call forwarding system is applied to a first terminal, including:
- the sensing module is configured to sense a terminal set existing in the preset range and carrying the same login information
- the sensing request sending module is configured to send a user sensing request to the terminal set when receiving the call request of the external network
- a call forwarding sending module configured to send a call transfer request to a terminal that senses a known user when receiving a response from any terminal feedback in the terminal set to sense a known user
- the communication module is configured to establish communication with the external network and the terminal sensing the known user when receiving the permission call transfer response message.
- a call forwarding method is applied to a second terminal, including:
- the receiving module is configured to receive a user sensing request sent by the first terminal, where the first terminal and the second terminal carry the same login information;
- the user judgment module is configured to determine whether there is a known user in the preset function range in response to the user sensing request;
- a response module when the user has a known user within the preset function range, sending a known user response message to the first terminal;
- a pushing module configured to generate and push a call request when receiving a call transfer request sent by the first terminal
- the communication establishing module is configured to establish communication with the external network through the first terminal when the user agrees to answer.
- the first terminal and the second terminal are terminals carrying the same login information, and when the first terminal receives the call request of the external network, the first terminal senses the known user request to the second terminal, The second terminal senses whether there is a known user in the preset function range. When there is a feedback, there is a known user response to the first terminal, the first terminal sends a call transfer request to the second terminal, and the second terminal pushes the call request to the user. When the user agrees to answer, the first terminal and the external network respectively And the second terminal establishes communication, that is, the user communicates with the external network through the second terminal and the first terminal, thereby implementing call transfer between different terminals.
- FIG. 1 is a schematic flowchart of an embodiment of an automatic call selection method of the present invention applied to a first terminal;
- FIG. 2 is a schematic flowchart of an embodiment of an automatic call selection method of the present invention applied to a second terminal;
- FIG. 3 is a schematic flowchart of an embodiment of an automatic call selection method of the present invention applied to a second terminal;
- FIG. 4 is a schematic structural diagram of an embodiment of an automatic call selection terminal receiving system applied to a first terminal according to the present invention
- FIG. 5 is a schematic structural diagram of an embodiment of an automatic call selection terminal receiving system applied to a second terminal according to the present invention.
- a call forwarding method is applied to a first terminal, including the steps:
- S110 Sensing a terminal set existing in the preset range and carrying the same login information as itself.
- the same login information may include the same phone number, the same QQ number, the same mailbox, the same WeChat account number, the same unique job number, and the like, and may be used to distinguish the identity information.
- user A has smart phone 1, smart phone 2, tablet computer, smart TV 1, smart TV 2, and these terminal login names are the mobile phone numbers of user A, then the same login information is user A's mobile phone number, carrying
- the terminal set of the same login information includes a smartphone 1, a smart phone 2, a tablet computer, a smart TV 1, and a smart TV 2.
- the terminal set may be pre-formed or updated in a pairing manner, and the ID numbers of various communications and information including a telephone number, a QQ number, and a mailbox may be associated in the pairing process, and the user's face may also be associated.
- the photo is either the user manually adding the associated terminal device number.
- the preset range is a preset range, which can be set according to actual needs. For example, when the application scenario is a home, the preset range may be the size of the entire home; when the application scenario is a company, the pre-preparation The range can be the entire company size.
- the sensing terminal is classified into a terminal set, and the terminal set may include a single or multiple terminals, and may include, for example, a tablet computer, a television, and the like.
- S120 Send a user sensing request to the terminal set when receiving the call request of the external network.
- the external network may be a mobile communication external network, a wireless communication external network, or the like.
- the base station sends a call request to the mobile phone.
- the mobile phone is the first terminal, and when the mobile phone receives the call request of the external mobile communication external network, the mobile phone sends the user sensing request to the terminal set in step S110.
- the first terminal may send the user sensing request to the terminal set by short-distance communication, such as ZigBee communication, Bluetooth communication, WIFI, and radio frequency.
- S130 Send a call transfer request to a terminal that senses a known user when receiving a response from any terminal feedback in the terminal set to sense a known user.
- the first terminal sends a user sensing request to the terminal set.
- the terminal centrally senses that the terminal senses the known user, the terminal sends a sensing of the known user response message to the first terminal, and when the first terminal receives the sensing, the terminal is notified.
- the call forwarding request is sent to the terminal that senses the known user.
- S140 When receiving the allowed call transfer response message, establishing communication with the external network and the terminal sensing the known user respectively.
- the external network may specifically refer to a mobile communication network in the environment or a local area network within a certain range, such as a WIF in a certain room.
- the first terminal sends a call transfer request to the terminal that senses the known user.
- the feedback allows the call transfer response message to the first terminal, and the first terminal respectively detects the external network. It is known that the user's terminal establishes communication.
- a call forwarding method is applied to a second terminal, including the steps of:
- S210 Receive a user sensing request sent by the first terminal, where the first terminal and the second terminal carry the same login information.
- the first terminal and the second terminal carry the same login information, for example, the same account is registered, the same mobile phone number is registered, and the like.
- S220 Determine whether there is a known user in the preset function range in response to the user sensing request.
- the preset function range is a preset range. Specifically, it refers to a range that the terminal can cover in realizing its own function.
- the effective call range of the smart phone is its preset function range, and the viewing angle of the television set. It is the default function range.
- the second terminal After the second terminal receives the user sensing request, it determines Whether there are known users within the scope of their own preset functions. Assuming that the second terminal is a television set, after receiving the user sensing request, the television determines whether there is a known user within the viewing angle range of the television in response to the user sensing request.
- a known user is a legitimate or logged-in user. For example, in A's home, A is a known user, and A's friend B is an unknown user.
- the second terminal When there is a known user within the preset function range of the second terminal, the second terminal generates and transmits a known user response message to the first terminal.
- the second terminal When receiving the call transfer request sent by the first terminal, the second terminal generates and pushes the call request to the user.
- the second terminal After the push is completed, the second terminal waits to listen for the user feedback operation.
- the second terminal When the user agrees to answer the call, the second terminal establishes communication with the external network through the first terminal, that is, the first terminal acts as a relay between the second terminal and the external communication external network.
- the device implements communication between the second terminal and the external network.
- the listening user feedback operation process may be: 1. Collecting image data of the user. 2. According to the image data, determine whether the user completes the preset operation. 3. If completed, generate and send an agreement to answer the answer to the originating call terminal.
- the preset operation can reply “OK” for the voice, “ ⁇ ” for the gesture action, or “nod” for the body action.
- the first terminal and the second terminal are terminals that carry the same login information.
- the first terminal receives the call request of the external network
- the first terminal senses the known user request to the second terminal
- the second terminal Sensing whether there is a known user in the preset function range
- the first terminal sends a call transfer request to the second terminal
- the second terminal pushes the call request to the user
- the first terminal establishes communication with the external network and the second terminal respectively, that is, the user communicates with the external network through the second terminal and the first terminal, thereby implementing call transfer between different terminals.
- the step of determining whether there is a known user within the preset function range in response to the user sensing request comprises: performing face recognition on the preset function range in response to the user sensing request; Based on the face recognition result, it is judged whether or not there is a known user.
- the face recognition method is employed to determine whether there is a known user. Assuming that the second terminal is a television set, when receiving the user sensing request of the first terminal (mobile phone), the television sets the face data in the visible angle range (sector area) in response to the user sensing request, and the collected person The face data is compared with the pre-stored known user face data to determine whether there is a known user.
- the step of determining whether there is a known user within the preset function range in response to the user sensing request comprises: collecting an ambient sound in response to the user sensing request; performing voiceprint recognition on the collected ambient sound, according to the voiceprint The result is identified to determine if there is a known user.
- the voiceprint recognition method is used to determine whether there is a known user. Assuming that the second terminal is a tablet computer, when receiving the user's emotional request of the first terminal (mobile phone), the tablet computer collects the surrounding environment sound in response to the user's sensing request, and collects the collected sound data and the pre-stored known user voiceprint. The data is compared to determine if there is a known user.
- the method further includes:
- the number of unknown users can be pushed to the user to prompt the user to pay attention to the privacy of the current communication; on the other hand, it can also be pushed to the first terminal, so that the first terminal senses the known user in multiple second terminals.
- call forwarding is performed. For example, when a mobile phone and a television (both second terminals) sense a known user, the number of unknown users detected in the preset function range is 5, and the mobile phone and the television prompt the user on the one hand. Pay attention to the privacy of the current call.
- the first terminal will select a device with better communication privacy from the mobile phone and the TV to answer the call request, and then select the mobile phone as the answering terminal of the call transfer.
- the above technical solution will be described in detail below using a real application scenario.
- the application scenario is that user A returns home from multiple friends.
- User A has three terminal devices: smart TV X, smart phone Y, and tablet Z.
- the first terminal is smart phone Y, smart TV X and tablet.
- the computer Z is a second terminal.
- the smart phone Y senses a terminal set carrying the same login information (A account information) in the user A home.
- the television set X and the tablet Z are included in the terminal set.
- the smart terminal Y sends a sensing user request to the smart TV X and the tablet Z through WIFI or Bluetooth.
- the smart TV X When the smart TV X receives the sensing of a known user request, the face recognition technology is used to determine whether there is a known user in the viewing angle range of the television, and when present, the sensing of the known user message to the smart phone is sent; the tablet computer When Z receives the sensing of a known user request, it uses the voiceprint recognition technology to determine whether there is a known user around, and when it exists, it sends a sensing of the known user message to the smartphone. In addition, the smart TV X or tablet also recognizes the number of unknown users around, on the one hand, sends the number of unknown users to the smartphone Y, and on the other hand waits for the user to pay attention to the privacy of the call.
- the smartphone Y When receiving the sensing of the known user message, the smartphone Y sends a call forwarding request to the terminal sensing the known user, and assumes that the smart TV X face recognition senses that the user is currently watching TV, then the smartphone Y sends Call transfer request to smart TV X. If both the smart TV X and the tablet Z sense that a known user exists, the smart phone Y selects a tablet with higher communication privacy as the answering call terminal according to the preset communication privacy level, and sends a call transfer request to the tablet Z. .
- the smart TV X or tablet Z pushes the call request to the user by voice and/or display mode, and prompts the user to pay attention to the privacy of the call.
- the user nods to indicate that he is willing to answer, establish communication between the external network, the smart phone Y, and the smart TV X or the tablet Z, that is, the smart phone Y acts as a relay device, and realizes the smart TV X or the tablet Z and the external network. Communication between.
- a call forwarding system is applied to a first terminal, including:
- the sensing module 110 is configured to sense a terminal set existing in the preset range and carrying the same login information as itself.
- the sensing request sending module 120 is configured to send a user sensing request to the terminal set when receiving the call request of the external network.
- the call forwarding sending module 130 is configured to send a call transfer request to a terminal that senses a known user when receiving a response from any terminal feedback in the terminal set to sense a known user;
- the communication module 140 is configured to establish communication with the external network and the terminal sensing the known user when receiving the permission call transfer response message.
- a call forwarding system is applied to a second terminal, including:
- the receiving module 210 is configured to receive a user sensing request sent by the first terminal, where the first terminal and the second terminal carry the same login information.
- the user judgment module 220 is configured to determine whether there is a known user within the preset function range in response to the user sensing request.
- the response module 230 sends a known user response message to the first terminal when the user has a known user within the preset function range.
- the pushing module 240 is configured to generate and push a call request when receiving the call transfer request sent by the first terminal.
- the communication establishing module 250 is configured to establish communication with the external network by using the first terminal when agreeing to answer.
- the first terminal and the second terminal are terminals that carry the same login information.
- the first terminal receives the call request of the external network
- the first terminal senses the known user request to the second terminal
- the second terminal Sensing whether there is a known user in the preset function range
- the first terminal sends a call transfer request to the second terminal
- the second terminal pushes the call request to the user
- the first terminal establishes communication with the external network and the second terminal respectively, that is, the user communicates with the external network through the second terminal and the first terminal, thereby implementing call transfer between different terminals.
- the known user determination module 220 includes:
- the face recognition unit is configured to perform face recognition on the preset function range in response to the user sensing request.
- the first determining unit is configured to determine, according to the face recognition result, whether there is a known user.
- the known user determination module 220 includes:
- the sound collecting unit is configured to collect an ambient sound in response to the user sensing request.
- the voiceprint recognition unit is configured to perform voiceprint recognition on the collected ambient sound.
- the second determining unit is configured to determine whether there is a known user according to the voiceprint recognition result.
- the call forwarding system further includes:
- the number of users identification module is used to identify the number of unknown users detected in the preset function range.
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Abstract
本发明提供一种呼叫转移方法与系统，第一终端与第二终端为携带相同登录信息的终端，当第一终端接听到外部网络的呼叫请求时，第一终端感应已知用户请求至第二终端，第二终端感应其预设功能范围内是否存在已知用户，当存在时，反馈存在已知用户应答至第一终端，第一终端发送呼叫转移请求至第二终端，第二终端推送呼叫请求至用户，当用户同意接听时，第一终端分别与外部网络以及第二终端建立通信，即用户通过第二终端以及第一终端与外部网络通信，从而实现不同终端之间呼叫转移。
Description
本发明涉及通信技术领域，特别是涉及呼叫转移方法与系统。
呼叫转移是指当客户不能接听电话时，可把来电转移到客户预先设定的前转号码上的业务。
目前，呼叫转移多数应用于手机与手机之间，其仅能实现固定终端之间呼叫转移，应用场景有一定的局限性，例如当用户希望在多个终端中实时选取合适的终端进行呼叫转移时，一般的呼叫转移方法无法满足用户上述需求，这样给用户操作带来不便。
发明内容
基于此，有必要针对一般终端呼叫转移方法只能在固定终端之间实现，给用户操作带来不便的问题，提供一种能够在不同终端之间实现呼叫转移的方法与系统。
一种呼叫转移方法，应用于第一终端，包括步骤：
感应预设范围内存在的与自身携带相同登录信息的终端集；
当接收到外部网络的呼叫请求时，发送用户感应请求至终端集；
当接收到终端集中任意终端反馈的感应到已知用户的应答时，发送呼叫转移请求至感应到已知用户的终端；
当接收到允许呼叫转移应答消息时，分别与外部网络以及感应到已知用户的终端建立通信。
一种呼叫转移方法，应用于第二终端，包括步骤：
接收第一终端发送的用户感应请求，第一终端与第二终端携带相同登录信息；
响应用户感应请求，判断预设功能范围内是否存在已知用户；
当在预设功能范围内存在已知用户时，发送存在已知用户应答消息至第一终端；
当接收到第一终端发送的呼叫转移请求时，生成并推送呼叫请求；
当同意接听时，通过第一终端建立与外部网络的通信。
一种呼叫转移系统，应用于第一终端，包括：
感应模块，用于感应预设范围内存在的与自身携带相同登录信息的终端集；
感应请求发送模块，用于当接收到外部网络的呼叫请求时，发送用户感应请求至终端集；
呼叫转移发送模块，用于当接收到终端集中任意终端反馈的感应到已知用户的应答时，发送呼叫转移请求至感应到已知用户的终端；
通信模块，用于当接收到允许呼叫转移应答消息时，分别与外部网络以及感应到已知用户的终端建立通信。
一种呼叫转移方法，应用于第二终端，包括：
接收模块，用于接收第一终端发送的用户感应请求，第一终端与第二终端携带相同登录信息；
已知用户判断模块，用于响应用户感应请求，判断预设功能范围内是否存在已知用户；
应答模块，用户当在预设功能范围内存在已知用户时，发送存在已知用户应答消息至第一终端；
推送模块，用于当接收到第一终端发送的呼叫转移请求时，生成并推送呼叫请求；
通信建立模块，用于当同意接听时，通过第一终端建立与外部网络的通信。
本发明呼叫转移方法与系统，第一终端与第二终端为携带相同登录信息的终端，当第一终端接听到外部网络的呼叫请求时，第一终端感应已知用户请求至第二终端，第二终端感应其预设功能范围内是否存在已知用户，当存在时，反馈存在已知用户应答至第一终端，第一终端发送呼叫转移请求至第二终端，第二终端推送呼叫请求至用户，当用户同意接听时，第一终端分别与外部网络
以及第二终端建立通信，即用户通过第二终端以及第一终端与外部网络通信，从而实现不同终端之间呼叫转移。
图1为本发明接听呼叫终端自动选择方法应用于第一终端时，其中一个实施例的流程示意图；
图2为本发明接听呼叫终端自动选择方法应用于第二终端时，其中一个实施例的流程示意图；
图3为本发明接听呼叫终端自动选择方法应用于第二终端时，其中一个实施例的流程示意图；
图4为本发明接听呼叫终端自动选择系统应用于第一终端时，其中一个实施例的结构示意图；
图5为本发明接听呼叫终端自动选择系统应用于第二终端时，其中一个实施例的结构示意图。
如图1所示，一种呼叫转移方法，应用于第一终端，包括步骤：
S110：感应预设范围内存在的与自身携带相同登录信息的终端集。
相同登录信息具体可以包括登录相同电话号码、相同QQ号码、相同邮箱、相同微信账号以及相同唯一工号等等，可以用于区分身份的唯一身份信息。例如用户A有智能手机1、智能手机2、平板电脑、智能电视1、智能电视2，这些终端登录名均为用户A的手机号码，那么在这里相同登录信息即为用户A的手机号码，携带相同登录信息的终端集就包括智能手机1、智能手机2、平板电脑、智能电视1以及智能电视2。非必要的，还可以采用配对的方式来预先形成或更新终端集，在配对过程中可以关联包括电话号码、QQ号、邮箱等各种通讯和信息的ID号，另外还可以关联用户的人脸照片或者是用户手动增加关联终端设备号。预设范围是预先设定的范围，其可以根据实际需要进行设定，例如当应用场景为家庭时，预设范围可以为整个家的大小；当应用场景为公司时，预
设范围可以为整个公司大小。将感应到终端归为一个终端集，在终端集中可以包括单个或多个终端，例如可以包括平板电脑、电视机等。
S120：当接收到外部网络的呼叫请求时，发送用户感应请求至终端集。
外部网络可以为移动通信外部网络、无线通信外部网络等，例如在移动通信中，基站下发呼叫请求至手机。在这里，手机即为第一终端，手机接收到外部移动通信外部网络的呼叫请求时，发送用户感应请求至步骤S110中的终端集。具体来说，第一终端可以通过短距离通信方式发送用户感应请求至终端集，例如ZigBee通信、蓝牙通信、WIFI以及射频等。
S130：当接收到终端集中任意终端反馈的感应到已知用户的应答时，发送呼叫转移请求至感应到已知用户的终端。
第一终端发送用户感应请求到终端集中，当终端集中有终端感应到已知用户时，该终端会发送感应到已知用户应答消息至第一终端，当第一终端接收到该感应到已知用户应答消息时，发送呼叫转移请求至感应到已知用户的终端。
S140：当接收到允许呼叫转移应答消息时，分别与外部网络以及感应到已知用户的终端建立通信。
外部网络具体可以是指环境中的移动通信网络或一定范围内的局域网络，例如某个房间内的WIF等。第一终端发送呼叫转移请求至感应到已知用户的终端，当感应到已知用户的终端允许呼叫转移时，反馈允许呼叫转移应答消息至第一终端，第一终端分别与外部网络以及感应到已知用户的终端建立通信。
如图2所示，一种呼叫转移方法，应用于第二终端，包括步骤：
S210：接收第一终端发送的用户感应请求，第一终端与第二终端携带相同登录信息。
第一终端与第二终端携带相同登录信息，例如登录有相同账户、登有相同手机号码等。
S220：响应用户感应请求，判断预设功能范围内是否存在已知用户。
预设功能范围是预先设定的范围，具体来说，其是指终端在实现自身功能所能够覆盖的范围，例如智能手机的有效通话范围即为其预设功能范围，电视机的可视角度即为其预设功能范围。第二终端接收到用户感应请求之后，判断
自身预设功能范围内是否存在已知用户。假定第二终端为电视机，电视机在接收到用户感应请求后，响应用户感应请求，判断在电视机可视角度范围内是否存在已知用户。已知用户是指合法或已登录的用户，例如在甲的家中，甲即为已知用户，而甲的朋友乙即为未知用户。
S230：当在预设功能范围内存在已知用户时，发送存在已知用户应答消息至第一终端。
当在第二终端预设功能范围内存在已知用户时，第二终端生成并发送存在已知用户应答消息至第一终端。
S240：当接收到第一终端发送的呼叫转移请求时，生成并推送呼叫请求。
当接收到第一终端下发的呼叫转移请求时，第二终端生成并推送呼叫请求至用户。
S250：当同意接听时，通过第一终端建立与外部网络的通信。
推送完之后，第二终端等待侦听用户反馈操作，当用户同意接听时，第二终端通过第一终端建立与外部网络的通信，即第一终端作为第二终端与外部通信外部网络的中继设备，实现第二终端与外部网络的通信。具体来说，侦听用户反馈操作过程可以为1、采集用户的图像数据。2、根据图像数据，判断用户是否完成预设操作。3、若完成，则生成并发送同意接听应答指示至发起呼叫终端。预设操作可以为语音回复“OK”，或手势动作“√”，又或肢体动作“点头”等。
本发明呼叫转移方法，第一终端与第二终端为携带相同登录信息的终端，当第一终端接听到外部网络的呼叫请求时，第一终端感应已知用户请求至第二终端，第二终端感应其预设功能范围内是否存在已知用户，当存在时，反馈存在已知用户应答至第一终端，第一终端发送呼叫转移请求至第二终端，第二终端推送呼叫请求至用户，当用户同意接听时，第一终端分别与外部网络以及第二终端建立通信，即用户通过第二终端以及第一终端与外部网络通信，从而实现不同终端之间呼叫转移。
在其中一个实施例中，响应用户感应请求，判断预设功能范围内是否存在已知用户的步骤包括：响应用户感应请求，对预设功能范围内进行人脸识别；
根据人脸识别结果，判断是否存在已知用户。
在本实施例中，采用人脸识别方式来判断是否存在已知用户。假定第二终端为电视机，电视机在接收到第一终端(手机)的用户感应请求时，响应用户感应请求，采集自身可视角度范围(扇形区域)内进行人脸数据，采集到的人脸数据与预存的已知用户人脸数据进行比较，判断是否存在已知用户。
在其中一个实施例中，响应用户感应请求，判断预设功能范围内是否存在已知用户的步骤包括：响应用户感应请求，采集环境声音；对采集到的环境声音进行声纹识别，根据声纹识别结果，判断是否存在已知用户。
在本实施例中，采用声纹识别方式来判断是否存在已知用户。假定第二终端为平板电脑，平板电脑在接收到第一终端(手机)的用户感情请求时，响应用户感应请求，采集周围环境声音，将采集到的声音数据与预存的已知用户人声纹数据进行比较，判断是否存在已知用户。
如图3所示，在其中一个实施例中，步骤S230的步骤之后还包括：
S232：识别预设功能范围内感应到未知用户的个数。
在本实施例中，不但感应已知用户，而且还针对环境存在的未知用户进行检测，识别预设功能范围内感应到未知用户的个数。感应到未知用户的个数可以推送至用户，以提示用户注意当前通信的私密性；另一方面，还可以推送至第一终端，以便第一终端在有多个第二终端感应到已知用户时，选择通信私密性更佳的终端进行呼叫转移。例如，当有手机和电视机(均为第二终端)都感应到已知用户时，识别此时预设功能范围内感应到未知用户的个数为5个，手机与电视机一方面提示用户注意当前通话的私密性，另一方面第一终端会从手机和电视机中选择通信私密性更佳的设备接听呼叫请求，即会选择手机作为本次呼叫转移的接听终端。
为更进一步详细解释本发明呼叫转移方法的技术方案，下面将采用真实应用场景详细说明上述技术方案。假定应用场景为用户A从与多个朋友一起回到家中，用户A拥有智能电视机X、智能手机Y以及平板电脑Z三种终端设备，第一终端为智能手机Y，智能电视机X与平板电脑Z分别为第二终端。
1、智能手机Y感应用户A家中携带相同登录信息(A账户信息)的终端集，
在终端集中包括电视机X与平板电脑Z。
2、当智能手机Y接收到外部网络呼叫请求，智能终端Y通过WIFI或蓝牙方式发送感应已知用户请求至智能电视机X与平板电脑Z。
3、智能电视机X接收到感应已知用户请求时，采用人脸识别技术判断电视机可视角度范围是否存在已知用户，当存在时，发送感应到已知用户消息至智能手机；平板电脑Z接收到感应已知用户请求时，采用声纹识别技术判断周围是否存在已知用户，当存在时，发送感应到已知用户消息至智能手机。另外，智能电视机X或平板电脑还识别周围存在未知用户的个数，一方面将未知用户的个数发送至智能手机Y，另一方面等待提示用户注意通话私密性。
4、智能手机Y在接收到感应到已知用户消息时，发送呼叫转移请求至感应到已知用户的终端，假定智能电视机X人脸识别感应到用户当前正在看电视，则智能手机Y发送呼叫转移请求至智能电视机X。若智能电视机X与平板电脑Z均感应到已知用户存在时，智能手机Y根据预设通信私密等级，选择通信私密度更高的平板电脑作为接听呼叫终端，发送呼叫转移请求至平板电脑Z。
5、智能电视机X或平板电脑Z采用声音和/或显示方式推送呼叫请求至用户，并提示用户注意通话私密性。当用户点头表示愿意接听时，建立外部网络、智能手机Y以及智能电视机X或平板电脑Z之间通信，即智能手机Y作为中继设备，实现智能电视机X或平板电脑Z与外部网络之间通信。
如图4所示，一种呼叫转移系统，应用于第一终端，包括：
感应模块110，用于感应预设范围内存在的与自身携带相同登录信息的终端集。
感应请求发送模块120，用于当接收到外部网络的呼叫请求时，发送用户感应请求至终端集。
呼叫转移发送模块130，用于当接收到终端集中任意终端反馈的感应到已知用户的应答时，发送呼叫转移请求至感应到已知用户的终端；
通信模块140，用于当接收到允许呼叫转移应答消息时，分别与外部网络以及感应到已知用户的终端建立通信。
如图5所示，一种呼叫转移系统，应用于第二终端，包括：
接收模块210，用于接收第一终端发送的用户感应请求，第一终端与第二终端携带相同登录信息。
已知用户判断模块220，用于响应用户感应请求，判断预设功能范围内是否存在已知用户。
应答模块230，用户当在预设功能范围内存在已知用户时，发送存在已知用户应答消息至第一终端。
推送模块240，用于当接收到第一终端发送的呼叫转移请求时，生成并推送呼叫请求。
通信建立模块250，用于当同意接听时，通过第一终端建立与外部网络的通信。
本发明呼叫转移系统，第一终端与第二终端为携带相同登录信息的终端，当第一终端接听到外部网络的呼叫请求时，第一终端感应已知用户请求至第二终端，第二终端感应其预设功能范围内是否存在已知用户，当存在时，反馈存在已知用户应答至第一终端，第一终端发送呼叫转移请求至第二终端，第二终端推送呼叫请求至用户，当用户同意接听时，第一终端分别与外部网络以及第二终端建立通信，即用户通过第二终端以及第一终端与外部网络通信，从而实现不同终端之间呼叫转移。
在其中一个实施例中，已知用户判断模块220包括：
人脸识别单元，用于响应用户感应请求，对预设功能范围内进行人脸识别。
第一判断单元，用于根据人脸识别结果，判断是否存在已知用户。
在其中一个实施例中，已知用户判断模块220包括：
声音采集单元，用于响应用户感应请求，采集环境声音。
声纹识别单元，用于对采集到的环境声音进行声纹识别。
第二判断单元，用于根据声纹识别结果，判断是否存在已知用户。
在其中一个实施例中，呼叫转移系统还包括：
用户个数识别模块，用于识别预设功能范围内感应到未知用户的个数。
以上实施例仅表达了本发明的几种实施方式，其描述较为具体和详细，但并不能因此而理解为对发明专利范围的限制。应当指出的是，对于本领域的普
通技术人员来说，在不脱离本发明构思的前提下，还可以做出若干变形和改进，这些都属于本发明的保护范围。因此，本发明专利的保护范围应以所附权利要求为准。
Claims (10)
- 一种呼叫转移方法，应用于第一终端，其特征在于，包括步骤：感应预设范围内存在的与自身携带相同登录信息的终端集；当接收到外部网络的呼叫请求时，发送用户感应请求至所述终端集；当接收到所述终端集中任意终端反馈的感应到已知用户的应答时，发送呼叫转移请求至感应到已知用户的终端；当接收到允许呼叫转移应答消息时，分别与外部网络以及所述感应到已知用户的终端建立通信。
- 一种呼叫转移方法，应用于第二终端，其特征在于，包括步骤：接收第一终端发送的用户感应请求，所述第一终端与所述第二终端携带相同登录信息；响应所述用户感应请求，判断预设功能范围内是否存在已知用户；当在所述预设功能范围内存在已知用户时，发送存在已知用户应答消息至所述第一终端；当接收到所述第一终端发送的呼叫转移请求时，生成并推送呼叫请求；当同意接听时，通过所述第一终端建立与外部网络的通信。
- 根据权利要求2所述的呼叫转移方法，其特征在于，所述响应所述用户感应请求，判断预设功能范围内是否存在已知用户的步骤包括：响应所述用户感应请求，对预设功能范围内进行人脸识别；根据人脸识别结果，判断是否存在已知用户。
- 根据权利要求2所述的呼叫转移方法，其特征在于，所述响应所述用户感应请求，判断预设功能范围内是否存在已知用户的步骤包括：响应所述用户感应请求，采集环境声音；对采集到的环境声音进行声纹识别；根据声纹识别结果，判断是否存在已知用户。
- 根据权利要求2所述的呼叫转移方法，其特征在于，所述当在所述预设功能范围内存在已知用户时，发送存在已知用户应答消息至所述第一终端的步 骤之后还包括：识别预设功能范围内感应到未知用户的个数。
- 一种呼叫转移系统，应用于第一终端，其特征在于，包括：感应模块，用于感应预设范围内存在的与自身携带相同登录信息的终端集；感应请求发送模块，用于当接收到外部网络的呼叫请求时，发送用户感应请求至所述终端集；呼叫转移发送模块，用于当接收到所述终端集中任意终端反馈的感应到已知用户的应答时，发送呼叫转移请求至感应到已知用户的终端；通信模块，用于当接收到允许呼叫转移应答消息时，分别与外部网络以及所述感应到已知用户的终端建立通信。
- 一种呼叫转移系统，应用于第二终端，其特征在于，包括：接收模块，用于接收第一终端发送的用户感应请求，所述第一终端与所述第二终端携带相同登录信息；已知用户判断模块，用于响应所述用户感应请求，判断预设功能范围内是否存在已知用户；应答模块，用户当在所述预设功能范围内存在已知用户时，发送存在已知用户应答消息至所述第一终端；推送模块，用于当接收到所述第一终端发送的呼叫转移请求时，生成并推送呼叫请求；通信建立模块，用于当同意接听时，通过所述第一终端建立与外部网络的通信。
- 根据权利要求7所述的呼叫转移系统，其特征在于，所述已知用户判断模块包括：人脸识别单元，用于响应所述用户感应请求，对预设功能范围内进行人脸识别；第一判断单元，用于根据人脸识别结果，判断是否存在已知用户。
- 根据权利要求7所述的呼叫转移系统，其特征在于，所述已知用户判断模块包括：声音采集单元，用于响应所述用户感应请求，采集环境声音；声纹识别单元，用于对采集到的环境声音进行声纹识别；第二判断单元，用于根据声纹识别结果，判断是否存在已知用户。
- 根据权利要求7所述的呼叫转移系统，其特征在于，还包括：用户个数识别模块，用于识别预设功能范围内感应到未知用户的个数。
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- 2016-11-25 CN CN201611053648.0A patent/CN106713682A/zh active Pending
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- 2017-11-13 WO PCT/CN2017/110705 patent/WO2018095235A1/zh active Application Filing
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| WO2006103763A1 (ja) * | 2005-03-30 | 2006-10-05 | Fujitsu Limited | 携帯電話機および転送プログラム |
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| CN106713682A (zh) * | 2016-11-25 | 2017-05-24 | 深圳市国华识别科技开发有限公司 | 呼叫转移方法与系统 |
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| CN114615634A (zh) * | 2022-04-01 | 2022-06-10 | 国家电网有限公司客户服务中心 | 一种呼叫转移设备及其转移方法 |
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