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WO2004049684A1 - Reply system - Google Patents

Reply system Download PDF

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Publication number
WO2004049684A1
WO2004049684A1 PCT/AU2003/001562 AU0301562W WO2004049684A1 WO 2004049684 A1 WO2004049684 A1 WO 2004049684A1 AU 0301562 W AU0301562 W AU 0301562W WO 2004049684 A1 WO2004049684 A1 WO 2004049684A1
Authority
WO
WIPO (PCT)
Prior art keywords
message
party
communicable
graphically
called party
Prior art date
Application number
PCT/AU2003/001562
Other languages
French (fr)
Inventor
Anthony Younan
Robert Manning
Original Assignee
Jackson Technologies Pty Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Jackson Technologies Pty Ltd filed Critical Jackson Technologies Pty Ltd
Priority to AU2003283075A priority Critical patent/AU2003283075A1/en
Priority to EP03773347A priority patent/EP1574026A4/en
Priority to CA002511882A priority patent/CA2511882A1/en
Publication of WO2004049684A1 publication Critical patent/WO2004049684A1/en
Priority to GB0513177A priority patent/GB2413239A/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42382—Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
    • H04M2203/4527—Voicemail attached to other kind of message
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/65—Aspects of automatic or semi-automatic exchanges related to applications where calls are combined with other types of communication
    • H04M2203/651—Text message transmission triggered by call
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42195—Arrangements for calling back a calling subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53366—Message disposing or creating aspects
    • H04M3/53383—Message registering commands or announcements; Greetings

Definitions

  • the present invention relates to a reply system and, more particularly, to a system adapted, although not exclusively so, for automated call back in response to incoming voice telephone calls.
  • Simple answering machine-type devices are known for the purpose of providing a means for letting an incoming caller know that the called party is not available to take the call. Typically such machines also include the ability to allow the calling party to save a recorded message for subsequent play back by the called party when the called party becomes available to listen to phone messages.
  • Answer.ng machines by their nature, are- not portable devices in the same ' way that, for example, a mobile telephone is now considered a portable device or as a personal digital assistant (PDA) is now considered a portable device.
  • PDA personal digital assistant
  • said visually communicable message is enabled as a graph; ⁇ ally communicable message.
  • said visually communicable message is in the form of a transmission of digital data.
  • said incoming call is a voice call.
  • said incoming call is a text message or other visual message.
  • said graphically ⁇ ommun-i ca ] e message is an SMS message.
  • said graphically communicable message is a message containing both text and graphical symbols.
  • said graphically communicable message additionally includes voice or other audio" infermaEion.
  • said graphically communicable message includes video conten _
  • said called party is adapted to receive said incoming call on a hand-held device.
  • said called party is adapted to receive said incoming call on a fixed landline hand piece.
  • Preferably said pre-set graphically communicable message is determined by said called party.
  • Preferably said pre-set graphically communicable message is determined by a th rd party.
  • Preferably said pre-set graphically communicable message is determined, in part, by a third party and in part by said called party.
  • said third party monetises said system 'by provision of content in said graphically communicable message which promotes said third party.
  • Preferably said pre-set graphically communicable message is pertinent to the activity of said called party which prevented said called party from answering said incoming call thereby ⁇ -o be informative to said calling party .
  • Fig. 1 is a block diagram of a first embodiment of a call back system in accordance with the present invention
  • Fig. 2 is a block diagram of call sequencing for both a mobile to mobile scenario and a fixed telephone line scenario suitable for use 'in conjunction with the system of Fig. 1;
  • Fig. 3 is a block diagram of a second preferred embodiment of the present invention.
  • Fig. 4 is a block diagram of a third preferred embodiment of the present invention.
  • Pig. 1 there is illustrated in block diagram form a call back system 10 in accordance with a first, preferred embodiment,
  • the system allows a calling party A to utilise, for example, mobile telephone 11 ⁇ .o make a voice call to a called party B associated with second mobile phone 12.
  • gateway 13 transmits a graphically communicable message 24, in his instance in the form of an SMS text message., to the first mobile phone 11 of the calling party A for display on screen 15 of the mobile telephone of calling party A thereby to inform calling party A of the situation, in effect, as to why the called party B is unavailable to receive calls,.
  • Fig. 2 illustrates the situat-on in the upper block diagram for mobile to mobile communication, which is to say where the calling party A of block 20 calls called party B of block 21.
  • party A telephones the cal.l.ed party B via a fixed telephone line.
  • the handset (not shown) called by party A is set to "SMS call-back" then a . diversion to a message bank or equivalent electronic voice advisory line can be instigated which can advise words to the effect that an SMS call-back service will be put into effect.
  • an SMS message is sent to the handset of party A advising of pre-set data ideally determined, at least in part, by party B and dispatched in the event that party B is unavailable to take the incoming call from party A.
  • gateway 13 additional data processing capability is placed in communication with gateway 13 and application server 22 in the form of web interface management uni.t 23, reporting module 24 and database 25.
  • database 25 communicates with a content, manager 26 which can receive media from multiple sources including media feeds 1, 2, 3 as shown in Fig. 3.
  • the database 25 can interface with databases of, for example, a telecommunications company 27, a database of a financial institution 28 and/or a database of an affinity program 29.
  • the arrangement is to add value to the visually communicable message 114. This will be done in the situation where the message 3.14 initially includes text or equivalent data determined by the called party B and to which is added third parry data such as, for example, advertising indicia 115 for which ⁇ .he third party is prepared to pay to the provider (not shown) operating gateway 13 and application server 22 thereby, in this particular instance, absorb the costs to the carrier of communicating the visually communicable message via SMS or equivalent to a handset operated by calling party A,
  • the syst 10 of Fig. 1 can be utilised as part of a unified messaging platform 100 which can support the situation where calling party A seeks to establish a voice call with called party B and following the failure of the voice call, causing to be transmitted a visually commun cable message via server 110 to rhe display 115 of the handset of calling party A.
  • the system operates by the handset of called parry communicating its off status to master server 111 which ultimately communicates with server 110 for the purposes of sending an acknowledgement message to be displayed on the displ y 115 of the handset operated by calling party A.
  • the unified messaging platform 100 is farther adapted to utilise databases of third parties thereby to "monetise" the dispatch of the visually communicable message to the calling party.
  • Third parties of interest may include a te communications provider 116, a financial institution S
  • Such databases can work in conjunction with the basic system originally described with reference to Fig- 1 whereby, as a minimum, third parties can seek to accept the costs of generating and transmitting the visually communicable message to the handset of called party A.
  • the third party 116, 117, 118 will provide at least some of the content ultimately to appear on screen 115 with the balance of the content deriving from a pre-set message determine by choice of the receiving party B.

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Telephone Function (AREA)
  • Mobile Radio Communication Systems (AREA)

Abstract

A system for automated reply to a calling party who has initiated an incoming call from said calling party to a called party; said system comprising in the event said called party is indicated by said system as unavailable to answer said incoming voice call, said system instigating delivery of a pre-set visually communicable message to said calling party.

Description

REPLY SYSTE
The present invention relates to a reply system and, more particularly, to a system adapted, although not exclusively so, for automated call back in response to incoming voice telephone calls.
---ACKGOOND
Simple answering machine-type devices are known for the purpose of providing a means for letting an incoming caller know that the called party is not available to take the call. Typically such machines also include the ability to allow the calling party to save a recorded message for subsequent play back by the called party when the called party becomes available to listen to phone messages. Answer.ng machines, by their nature, are- not portable devices in the same 'way that, for example, a mobile telephone is now considered a portable device or as a personal digital assistant (PDA) is now considered a portable device. In today's highly mobile world answering machine-type devices are simply not capable of sufficient portability or flexibility to meet the needs of today's highly mobile communication consumers.
It is an object of the present invention to address or ameliorate one or more of the above mentioned disadvantages . BRIEF DESCRIPTION OF INVENTION
Accordingly, in one broad form of the invention there is provided a system for automated reply to a calling pa,rty who has initiated an incoming ca.11 from said cal.l.ing party to a called party; said system comprising in the event sa d called party is indicated by said system as unavailable to answer said -incoming voice call, said system instigating delivery of a pre-set visually communicable message to said calling party.
Preferably said visually communicable message is enabled as a graph; σally communicable message.
Preferably said visually communicable message is in the form of a transmission of digital data.
Preferably said incoming call is a voice call.
Preferably said incoming call is a text message or other visual message.
Preferably said graphically σommun-i ca ] e message is an SMS message.
Preferably said graphically communicable message is a message containing both text and graphical symbols.
Pr fera ly said graphically communicable message additionally includes voice or other audio" infermaEion.- Preferably said graphically communicable message includes video conten _
Preferably said called party is adapted to receive said incoming call on a hand-held device.
In a further broad form of the .invention there is provided a system for automated reply as defined above.
Preferably said called party is adapted to receive said incoming call on a fixed landline hand piece.
Preferably said pre-set graphically communicable message is determined by said called party.
Preferably said pre-set graphically communicable message is determined by a th rd party.
Preferably said pre-set graphically communicable message is determined, in part, by a third party and in part by said called party.
Preferably said third party monetises said system 'by provision of content in said graphically communicable message which promotes said third party.
Preferably said pre-set graphically communicable message is pertinent to the activity of said called party which prevented said called party from answering said incoming call thereby τ-o be informative to said calling party .
BRIEF DESCRIPTION OF DRAWINGS Embodiments of the present invention will now be described with reference to the accompanying drawings wherein:
Fig. 1 is a block diagram of a first embodiment of a call back system in accordance with the present invention; Fig. 2 is a block diagram of call sequencing for both a mobile to mobile scenario and a fixed telephone line scenario suitable for use 'in conjunction with the system of Fig. 1;
Fig. 3 is a block diagram of a second preferred embodiment of the present invention;
Fig. 4 is a block diagram of a third preferred embodiment of the present invention.
DETAILED DESCRIPTION OF FR---F---SKED EMBOD-OsE-NTS With reference to Pig. 1 there is illustrated in block diagram form a call back system 10 in accordance with a first, preferred embodiment,, In this instance the system allows a calling party A to utilise, for example, mobile telephone 11 ~.o make a voice call to a called party B associated with second mobile phone 12. In the event that second telephone 12 is switched oif or otherwise designated as unavailable to receive calls then gateway 13 transmits a graphically communicable message 24, in his instance in the form of an SMS text message., to the first mobile phone 11 of the calling party A for display on screen 15 of the mobile telephone of calling party A thereby to inform calling party A of the situation, in effect, as to why the called party B is unavailable to receive calls,.
Fig. 2 illustrates the situat-on in the upper block diagram for mobile to mobile communication, which is to say where the calling party A of block 20 calls called party B of block 21.
In the case of a mobile to mobile telephone call when calling party 20 utilises a mobile phone (not shown) to call called party B party A is notified by a pre-recorded announcement with words to the effect "This message is being diverted to the SMS call-back service" following, wh ch an SMS message 22 is dispatched to the mobile telephone display of calling party A, in this instance, communicating a message pertinent to the activity of the called party B which prevented the called party s from answering the incoming call in the first place thereby to be informative to the calling party A.
In the case of the fixed line scenario the calling party, party A telephones the cal.l.ed party B via a fixed telephone line. In the case where the handset (not shown) called by party A is set to "SMS call-back" then a . diversion to a message bank or equivalent electronic voice advisory line can be instigated which can advise words to the effect that an SMS call-back service will be put into effect. 'Subsequently an SMS message is sent to the handset of party A advising of pre-set data ideally determined, at least in part, by party B and dispatched in the event that party B is unavailable to take the incoming call from party A.
With reference to Fig. 3 the original system of" the first embodiment of Fig. 1 is described where like components are numbered as for the system of Fig. 1.
In this instance additional data processing capability is placed in communication with gateway 13 and application server 22 in the form of web interface management uni.t 23, reporting module 24 and database 25.
In turn database 25 , communicates with a content, manager 26 which can receive media from multiple sources including media feeds 1, 2, 3 as shown in Fig. 3.
The database 25 can interface with databases of, for example, a telecommunications company 27, a database of a financial institution 28 and/or a database of an affinity program 29.
The arrangement is to add value to the visually communicable message 114. This will be done in the situation where the message 3.14 initially includes text or equivalent data determined by the called party B and to which is added third parry data such as, for example, advertising indicia 115 for which τ.he third party is prepared to pay to the provider (not shown) operating gateway 13 and application server 22 thereby, in this particular instance, absorb the costs to the carrier of communicating the visually communicable message via SMS or equivalent to a handset operated by calling party A,
With reference to Fig. 4 the syst 10 of Fig. 1 can be utilised as part of a unified messaging platform 100 which can support the situation where calling party A seeks to establish a voice call with called party B and following the failure of the voice call, causing to be transmitted a visually commun cable message via server 110 to rhe display 115 of the handset of calling party A. The system operates by the handset of called parry communicating its off status to master server 111 which ultimately communicates with server 110 for the purposes of sending an acknowledgement message to be displayed on the displ y 115 of the handset operated by calling party A. The unified messaging platform 100 is farther adapted to utilise databases of third parties thereby to "monetise" the dispatch of the visually communicable message to the calling party.
Third parties of interest may include a te communications provider 116, a financial institution S
117 and/or a rewards point or other affinity program provider 118,
Such databases can work in conjunction with the basic system originally described with reference to Fig- 1 whereby, as a minimum, third parties can seek to accept the costs of generating and transmitting the visually communicable message to the handset of called party A.
In particular forms the third party 116, 117, 118 will provide at least some of the content ultimately to appear on screen 115 with the balance of the content deriving from a pre-set message determine by choice of the receiving party B.
The above describes only some embodiments of the present inventio and modifications, obvious to those skilled in the art, can be made thereto without departing from the scope and spirit of the present invention.

Claims

1. A system for automated reply to a calling party who has initiated an incoming call from said calling party to a called party? said system comprising in the event said called party is indicated by said system as unavailable to answer said incoming voice call, said system instigating delivery of a pre-set visually communicable message to said calling party.
2. The system of Claim 1 wherein said visually communicab message is enabled as a graphically communicable message.
3. The system of Claim 1 or Claim 2 wherein said visually communicable message is in the form of a transmission of digital data.
4. The system of Claim 1, Claim 2 or Claim 3 wherein said incoming call is a voice call,
5, The system of any one of Claims 1 to 3 wherein said incoming call is a text message or other' visual message.
S. The system of Claim 1 wherein said graphically communicable message is an SMS message.
7. The system of Claim 2 wherein said graphically communicable message is a message containing both text and graphical symbols.
S. The system of. Claim 2 wherein said graph cally communicable message additionally includes voice or other audio information.
9. The system of Claim 2 wherein said graphically communicable message includes video content,
10.. The system of Claim 1 wherein said called party is adapted to receive said incoming call on a hand-held device.
11. A system for automated reply as claimed in any one of Claims i to 10.
12. The system of Claim 11 wherein said called party is adapted to receive said incoming call on a fixed landline hand piece.
13. The system of Claim 1 wherein' sai pre-set graphically communicable message is determined by said called party.
14. The system of Claim 1 wherein said pr.e-set graphically communicable message is determined by a third party.
15. The system of Claim 1 wherein said pre-set graphically communicable message is determined, in part, by a third party and in part by said called party,.
16. The system of Claim 8 or Claim 9 wherein said third party monetises said system by provision of content in said graphically communicable message which promotes said third party.
17. The system of Claim 1 wherein said pre-set graphically communicable message is ■ ertinent to the activity of said called party which prevented said called party from answering said incoming call thereby to be informative to said calling, party.
18.. A method for automated reply to a calling party in the event that a called party is indicated as unavailable to answer and incoming call from said calling party; sai method comprising the step of instigating delivery of a pre-set visua ly communicable message to said calling party.
PCT/AU2003/001562 2002-11-28 2003-11-24 Reply system WO2004049684A1 (en)

Priority Applications (4)

Application Number Priority Date Filing Date Title
AU2003283075A AU2003283075A1 (en) 2002-11-28 2003-11-24 Reply system
EP03773347A EP1574026A4 (en) 2002-11-28 2003-11-24 Reply system
CA002511882A CA2511882A1 (en) 2002-11-28 2003-11-24 Reply system
GB0513177A GB2413239A (en) 2002-11-28 2005-06-28 Reply system

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
AU2002952987 2002-11-28
AU2002952987A AU2002952987A0 (en) 2002-11-28 2002-11-28 Reply system

Publications (1)

Publication Number Publication Date
WO2004049684A1 true WO2004049684A1 (en) 2004-06-10

Family

ID=29741598

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/AU2003/001562 WO2004049684A1 (en) 2002-11-28 2003-11-24 Reply system

Country Status (5)

Country Link
EP (1) EP1574026A4 (en)
AU (1) AU2002952987A0 (en)
CA (1) CA2511882A1 (en)
GB (1) GB2413239A (en)
WO (1) WO2004049684A1 (en)

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FR2896936A1 (en) * 2006-01-27 2007-08-03 France Telecom METHOD AND SYSTEM FOR SENDING MULTIMEDIA CONTENT
WO2007131428A1 (en) * 2006-05-10 2007-11-22 Huawei Technologies Co., Ltd. Method and system for actively initiating service calling in mobile communication network
WO2009153537A1 (en) * 2008-06-17 2009-12-23 Intellprop Limited Sending reply messages to callers when called party is unavailable

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0434239B1 (en) * 1989-12-21 1996-09-25 AT&T Corp. Voice announcement device for improving functionality of multi-line telephones
US20010043680A1 (en) * 1998-08-03 2001-11-22 Richard K. Scheel Apparatus for and method of automatically answering an incoming telephone call and providing a screening message to caller

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FI101661B (en) * 1996-01-08 1998-07-31 Nokia Mobile Phones Ltd Activate the phone's own answering machine according to the caller's number
US6842512B2 (en) * 2000-11-14 2005-01-11 Fuji Xerox Co., Ltd. Systems and methods for managing electronic communications
EP1331799B1 (en) * 2002-01-29 2006-05-31 Agere Systems Guardian Corporation Automatic transmission of an information reply signal

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0434239B1 (en) * 1989-12-21 1996-09-25 AT&T Corp. Voice announcement device for improving functionality of multi-line telephones
US20010043680A1 (en) * 1998-08-03 2001-11-22 Richard K. Scheel Apparatus for and method of automatically answering an incoming telephone call and providing a screening message to caller

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See also references of EP1574026A4 *

Cited By (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FR2896936A1 (en) * 2006-01-27 2007-08-03 France Telecom METHOD AND SYSTEM FOR SENDING MULTIMEDIA CONTENT
EP1814294A3 (en) * 2006-01-27 2007-08-08 France Telecom Method and system for sending multimedia content
WO2007131428A1 (en) * 2006-05-10 2007-11-22 Huawei Technologies Co., Ltd. Method and system for actively initiating service calling in mobile communication network
WO2009153537A1 (en) * 2008-06-17 2009-12-23 Intellprop Limited Sending reply messages to callers when called party is unavailable

Also Published As

Publication number Publication date
EP1574026A4 (en) 2006-07-12
CA2511882A1 (en) 2004-06-10
AU2002952987A0 (en) 2002-12-12
GB2413239A (en) 2005-10-19
EP1574026A1 (en) 2005-09-14
GB0513177D0 (en) 2005-08-03

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