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WO2002045394A3 - Telephone call monitoring system - Google Patents

Telephone call monitoring system Download PDF

Info

Publication number
WO2002045394A3
WO2002045394A3 PCT/GB2001/005314 GB0105314W WO0245394A3 WO 2002045394 A3 WO2002045394 A3 WO 2002045394A3 GB 0105314 W GB0105314 W GB 0105314W WO 0245394 A3 WO0245394 A3 WO 0245394A3
Authority
WO
WIPO (PCT)
Prior art keywords
incoming call
call
monitoring system
telephone call
call monitoring
Prior art date
Application number
PCT/GB2001/005314
Other languages
French (fr)
Other versions
WO2002045394A2 (en
Inventor
Peter George Longman
Christian Moray Jackson
Original Assignee
Care Monitoring 2000 Ltd
Peter George Longman
Christian Moray Jackson
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from GBGB0029259.9A external-priority patent/GB0029259D0/en
Application filed by Care Monitoring 2000 Ltd, Peter George Longman, Christian Moray Jackson filed Critical Care Monitoring 2000 Ltd
Priority to EP01999102A priority Critical patent/EP1346555B1/en
Priority to US10/433,225 priority patent/US6950505B2/en
Priority to DK01999102T priority patent/DK1346555T3/en
Priority to NZ526267A priority patent/NZ526267A/en
Priority to DE60137711T priority patent/DE60137711D1/en
Priority to CA2430529A priority patent/CA2430529C/en
Priority to AU2211402A priority patent/AU2211402A/en
Priority to AU2002222114A priority patent/AU2002222114B2/en
Publication of WO2002045394A2 publication Critical patent/WO2002045394A2/en
Publication of WO2002045394A3 publication Critical patent/WO2002045394A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42195—Arrangements for calling back a calling subscriber
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2016—Call initiation by network rather than by subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2072—Schedules, e.g. personal calendars
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H04M3/42068—Making use of the calling party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S379/00—Telephonic communications
    • Y10S379/913—Person locator or person-specific

Landscapes

  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Engineering & Computer Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Economics (AREA)
  • Strategic Management (AREA)
  • Operations Research (AREA)
  • Physics & Mathematics (AREA)
  • Educational Administration (AREA)
  • Marketing (AREA)
  • Development Economics (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Game Theory and Decision Science (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Iron Core Of Rotating Electric Machines (AREA)

Abstract

The invention concerns a monitoring system for monitoring incoming telephone calls routed through a call transference system, the system comprising an electronic processor and an associated database, the system being adapted to detect the originating number of the caller and the called number to which the incoming call was made before being transferred, to automatically generate a return call to any incoming call the originating and called numbers of which have been identified without answering the incoming call, and to store the time and date of an incoming call the number of which has been identified and data representing the number to which the incoming call was made.
PCT/GB2001/005314 2000-11-30 2001-11-30 Telephone call monitoring system WO2002045394A2 (en)

Priority Applications (8)

Application Number Priority Date Filing Date Title
EP01999102A EP1346555B1 (en) 2000-11-30 2001-11-30 Monitoring system
US10/433,225 US6950505B2 (en) 2000-11-30 2001-11-30 Monitoring system
DK01999102T DK1346555T3 (en) 2000-11-30 2001-11-30 Monitoring system
NZ526267A NZ526267A (en) 2000-11-30 2001-11-30 Telephone call monitoring system for monitoring visits of home care providers to homes
DE60137711T DE60137711D1 (en) 2000-11-30 2001-11-30 MONITORING SYSTEM
CA2430529A CA2430529C (en) 2000-11-30 2001-11-30 Monitoring system
AU2211402A AU2211402A (en) 2000-11-30 2001-11-30 Monitoring system
AU2002222114A AU2002222114B2 (en) 2000-11-30 2001-11-30 Telephone call monitoring system

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
GBGB0029259.9A GB0029259D0 (en) 2000-11-30 2000-11-30 Monitoring system
GB0029259.9 2000-11-30
US09/835,372 US6587551B2 (en) 2000-11-30 2001-04-17 Monitoring system
US09/835,372 2001-04-17

Publications (2)

Publication Number Publication Date
WO2002045394A2 WO2002045394A2 (en) 2002-06-06
WO2002045394A3 true WO2002045394A3 (en) 2003-03-13

Family

ID=26245358

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/GB2001/005314 WO2002045394A2 (en) 2000-11-30 2001-11-30 Telephone call monitoring system

Country Status (11)

Country Link
US (1) US6950505B2 (en)
EP (1) EP1346555B1 (en)
AT (1) ATE423428T1 (en)
AU (2) AU2211402A (en)
CA (1) CA2430529C (en)
DE (1) DE60137711D1 (en)
DK (1) DK1346555T3 (en)
ES (1) ES2322939T3 (en)
GB (1) GB2369748B (en)
NZ (1) NZ526267A (en)
WO (1) WO2002045394A2 (en)

Families Citing this family (15)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7237025B1 (en) * 2002-01-04 2007-06-26 Cisco Technology, Inc. System, device, and method for communicating user identification information over a communications network
US7864939B1 (en) * 2003-04-30 2011-01-04 At&T Intellectual Property Ii, L.P. Call arrangement and connection using messaging
US8781092B2 (en) * 2005-05-16 2014-07-15 Noble Systems Corporation Systems and methods for callback processing
US8036374B2 (en) 2005-05-16 2011-10-11 Noble Systems Corporation Systems and methods for detecting call blocking devices or services
KR100810320B1 (en) * 2005-06-16 2008-03-04 삼성전자주식회사 Originating method using telephone number provided during a digital broadcast in digital broadcast player and digital broadcast system thereof
US7599861B2 (en) 2006-03-02 2009-10-06 Convergys Customer Management Group, Inc. System and method for closed loop decisionmaking in an automated care system
US7809663B1 (en) 2006-05-22 2010-10-05 Convergys Cmg Utah, Inc. System and method for supporting the utilization of machine language
US8379830B1 (en) 2006-05-22 2013-02-19 Convergys Customer Management Delaware Llc System and method for automated customer service with contingent live interaction
GB201019360D0 (en) 2010-11-16 2010-12-29 Care Monitoring 2000 Ltd Reverse look up monitoring system
GB2504650A (en) * 2012-05-14 2014-02-12 Care Monitoring 2000 Ltd Monitoring incoming telephone calls to identify the location of a caller / person being visited by the caller corresponding to the detected called number
US9288312B2 (en) * 2012-05-14 2016-03-15 Care Monitoring 2000 Limited System and method for monitoring incoming telephone calls
JP5871068B2 (en) * 2012-07-24 2016-03-01 日本電気株式会社 Attendance management device, data processing method thereof, and program
CN105187676B (en) * 2014-05-29 2021-05-07 斑马智行网络(香港)有限公司 Method and device for processing call request
WO2015183900A1 (en) * 2014-05-29 2015-12-03 Alibaba Group Holding Limited Method, apparatus, and system for processing call requests
CN117424952A (en) 2019-01-22 2024-01-19 华为技术有限公司 Incoming call display method and terminal equipment based on application

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5206900A (en) * 1991-05-31 1993-04-27 David Callele Automated attendant
GB2298994A (en) * 1995-04-25 1996-09-18 Modern Vitalcall Ltd Remote activity logging
GB2349540A (en) * 1999-04-22 2000-11-01 Care Monitoring 2000 Arrival/departure monitoring system for home carers

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5646839A (en) * 1990-05-29 1997-07-08 Mcic Communications Corporation Telephone-based personnel tracking system
US5255183A (en) * 1990-05-29 1993-10-19 Interactive Voice Data System Inc. Telephone-based personnel tracking system
GB2298760B (en) * 1995-03-03 1999-06-09 Pyronix Ltd Improvements in or relating to telephone line monitoring

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5206900A (en) * 1991-05-31 1993-04-27 David Callele Automated attendant
US5206900B1 (en) * 1991-05-31 1998-06-09 David Callele Automated attendant
GB2298994A (en) * 1995-04-25 1996-09-18 Modern Vitalcall Ltd Remote activity logging
GB2349540A (en) * 1999-04-22 2000-11-01 Care Monitoring 2000 Arrival/departure monitoring system for home carers

Also Published As

Publication number Publication date
EP1346555A2 (en) 2003-09-24
DK1346555T3 (en) 2009-06-15
ATE423428T1 (en) 2009-03-15
AU2002222114B2 (en) 2006-08-10
DE60137711D1 (en) 2009-04-02
WO2002045394A2 (en) 2002-06-06
AU2211402A (en) 2002-06-11
CA2430529A1 (en) 2002-06-06
NZ526267A (en) 2005-04-29
GB2369748B (en) 2004-03-17
GB2369748A (en) 2002-06-05
CA2430529C (en) 2011-02-15
GB0112201D0 (en) 2001-07-11
US6950505B2 (en) 2005-09-27
EP1346555B1 (en) 2009-02-18
US20040076276A1 (en) 2004-04-22
ES2322939T3 (en) 2009-07-02

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