US20080082459A1

US20080082459A1 - Account management systems and methods

Info

Publication number: US20080082459A1
Application number: US11/565,878
Authority: US
Inventors: Reginald Bowser
Original assignee: RolloverSystems Inc
Current assignee: RolloverSystems Inc
Priority date: 2002-11-14
Filing date: 2006-12-01
Publication date: 2008-04-03
Also published as: EP1561177A2; AU2003295484A1; CA2505966A1; WO2004046855A3; US20040098323A1; US7155407B2; AU2003295484A8; EP1561177A4; WO2004046855A2

Abstract

Methods for providing an account rollover marketplace which includes providing a consumer computer interface with which consumers interact to pursue account rollovers, permitting each consumer to interact with the consumer computer interface to request to receive multiple rollover offers, and presenting multiple account rollover offers from different financial institutions to a particular one of the consumers in response to that consumer requesting rollover offers. Also included are methods for alerting a financial institution of a transaction, which includes providing a consumer with an opportunity to enter application information for a rollover account application when that consumer selects one of a number of rollover offers, storing the information entered by that consumer, automatically sending an alert to the financial institution whose rollover offer that consumer selected when a completed application for that selected offer is received, and making the stored information electronically available to the financial institution to which the alert is sent.

Description

CROSS-REFERENCE TO RELATED APPLICATIONS

This application is a continuation of U.S. application Ser. No. 10/295,059, filed Nov. 14, 2002, now allowed, the entire contents of which is incorporated herein by express reference thereto.

BACKGROUND OF THE INVENTION

The present invention relates to account management systems and methods and, more particularly, to account rollover systems and methods.
There has been a phenomenal growth trend in the retirement savings industry. This growth trend is primarily due to the shift in the nature of retirement savings, which began with the advent of the 401(k) plan and introduction of Investment Retirement Accounts (“IRAs”) in the early 1980s, and continues with the desire of workers to control their retirement destiny. Today, nearly 80% of eligible employees in the United States participate in their companies' 401(k) plans, and over 30% of United States households own IRAs. An employee departing a company is typically faced with the question how to manage his or her employer sponsored retirement savings account. Although, there are a number of ways for handling this situation, the best solution is typically to rollover the account to an IRA because IRAs provide greater flexibility in how a consumer may manage their retirement investment.
Job mobility and retirement trends are spurring an increase in the number of consumers looking to roll over assets, such as from an employer-sponsored 401(k) plan. The increase is predicted to grow the industry to the trillions of dollars mark in the near future. The needs of this industry and the needs caused by its growth are not being sufficiently met by known technology. Typically, financial institutions offering rollover solutions do not have access to a stream of consumers who are seeking rollover solutions and do not have access to an environment that allows them to differentiate their products and services from those of their competitors. Also, consumers typically find such decisions difficult, in part due to the lack of information and difficulty of finding information regarding possible options in a single location. Moreover, existing systems supporting this industry includes pervasive inefficiencies that significantly hamper the processing of asset and data transfer between financial institutions, increasing the time and costs associated with establishing new IRA accounts. One stumbling block that is often experienced by financial institutions is that a consumer cannot directly interact with a single entity to complete a rollover because transfer of custody of the assets to the rollover account typically requires interaction with the employer who sponsored the consumer's retirement saving account and may require interaction with the financial institution who is the current custodian of the retirement savings account.
Techniques for transacting business between consumers and financial institutions and between employers and financial institutions have been developed that use the Internet. These techniques, however, do not address the needs of the rollover retirement account industry, such as the need to simplify the rollover process, the need for a competitive environment for rollover transactions, the need to streamline the rollover process, or other related needs.
In addition, even though both the Internet and employer sponsored savings plans have existed for at least over ten years, to date, an adequate solution for the needs of the retirement saving industry has not been realized.

SUMMARY OF THE INVENTION

In accordance with the principles of the present invention, methods and systems may be provided for a rollover marketplace and for rollover marketplace related features. A rollover marketplace may be implemented in which a consumer interface is provided for consumers seeking a rollover. The consumer interface may provide consumers with an opportunity to receive offers for rollover transactions from financial institutions offering such services. Upon request, each particular consumer may be presented with offers from the financial institutions. A predefined number of offers may be presented. If desired, the offers may be presented on a competitive basis so that consumers are presented with the best available offer. A rollover marketplace may provide a transaction node that is, for example, specifically for allowing consumers to rollover their 401(k) investments (or other employer sponsored retirement accounts) into an Investment Retirement Account managed by a financial institution. Other rollover activity may also be contemplated.
A consumer may specify certain criteria that suits his or her rollover interests. Financial institutions may specify criteria for filtering which consumers will be presented with their offer(s). Financial institutions may have more than one offer available in the marketplace and may associate a different filter with each offer. Consumer selected criteria and/or financial institution selected criteria (e.g., filters) may be used to identify which rollover offers should be presented to each particular consumer. An asset retention approach may also be implemented in which consumers are steered towards particular plans or particular financial institutions.
A rollover marketplace environment may be provided through the use of software equipment and/or hardware equipment such a wide area network (e.g., the Internet), local area networks (e.g., company intranets), consumer computer interface equipment (e.g., personal computers, personal digital assistants, cell phones, etc.), and other equipment (e.g., other equipment discussed in connection with FIG. 1).
Rollover management services using rollover management equipment may also be provided. For example, an alerting technique may be provided to allow financial institutions to quickly respond to new rollover accounts. A consumer may be requested to enter application information once the consumer selects one of the rollover offers. The information that is entered by the consumer may be automatically stored and an identifier may be associated with that stored information. An alert (e.g., an e-mail or other web-based applications) may be sent to a financial institution whose offer was selected. The alert may be sent when a provider of the rollover marketplace receives the identifier associated with the stored information. The information associated with the identifier may also be made available to the financial institution. The financial institution may be given the opportunity to assign the new customer to one of their agents for further processing for contacting the customer to follow up on the matter and to print the actual application. An alert regarding a new customer may be sent when financial institution assigns the customer to an agent.
Hardware, software, or combinations thereof may be used to provide rollover service (or management) equipment that implements rollover services, features, and related tasks.
Further summary information is provided below within the Detailed Description section.

BRIEF DESCRIPTION OF THE DRAWINGS

Further features of the invention, its nature and various advantages will be more apparent from the following detailed description, taken in conjunction with the accompanying drawings in which like reference characters refer to like parts throughout, and in which:

FIG. 1 is a functional block diagram of illustrative systems for providing rollover marketplace features in accordance with one embodiment of the present invention;

FIG. 2 is a flow chart of illustrative steps involved in presenting rollover offers to consumers in accordance with one embodiment of the present invention;

FIG. 3 is a flow chart of illustrative steps involved in implementing a rollover based on a particular offer in accordance with one embodiment of the present invention;

FIG. 4 is a flow chart of illustrative steps involved in using filters to match plan participants with offers in accordance with one embodiment of the present invention;

FIG. 5 is a flow chart of illustrative steps involved in reporting rollover transaction activity in accordance with one embodiment of the present invention;

FIG. 6 is a flow chart of illustrative steps involved in business transactions between financial institution and a rollover marketplace provider in accordance with one embodiment of the present invention;

FIG. 7 is a flow chart of illustrative steps involved in alerting financial institutions and their agents or brokers of new transactions in accordance with one embodiment of the present invention;

FIG. 8 is a diagram of an illustrative introductory page in accordance with one embodiment of the present invention;

FIG. 9 is a diagram of an illustrative consumer information page in accordance with one embodiment of the present invention;

FIG. 10 is a diagram of an illustrative rollover details page in accordance with one embodiment of the present invention;

FIG. 11 is a diagram of an illustrative consumer criteria page in accordance with one embodiment of the present invention;

FIG. 12A is a diagram of an illustrative initial offer page in accordance with one embodiment of the present invention;

FIG. 12B is a diagram of an illustrative offer page in accordance with one embodiment of the present invention;

FIGS. 12C-12E are diagrams of an illustrative offer page that includes offer information for a single plan in accordance with one embodiment of the present invention;

FIG. 13A is a diagram of an illustrative plan sponsor page in accordance with one embodiment of the present invention;

FIG. 13B is a diagram of an illustrative additional information page in accordance with one embodiment of the present invention;

FIG. 14A is a diagram of an illustrative completion page in accordance with one embodiment of the present invention;

FIGS. 14B-14E are diagrams of an application in accordance with one embodiment of the present invention;

FIG. 15 is a diagram of an illustrative setup page in accordance with one embodiment of the present invention;

FIG. 16 is a diagram of an illustrative corporate setup page in accordance with one embodiment of the present invention;

FIG. 17 is a diagram of an illustrative filter menu page in accordance with one embodiment of the present invention;

FIGS. 18-20 are diagrams of an illustrative filter page in accordance with one embodiment of the present invention;

FIG. 21 is a diagram of an illustrative report page in accordance with one embodiment of the present invention;

FIG. 22 is a diagram of an illustrative consumer criteria page in accordance with one embodiment of the present invention;

FIG. 23 is a diagram of an illustrative e-mail notice for a financial institution in accordance with one embodiment of the present invention;

FIG. 24 is a diagram of an illustrative rollover report page in accordance with one embodiment of the present invention;

FIG. 25 is a diagram of an illustrative e-mail notice for an agent or broker of a financial institution in accordance with one embodiment of the present invention;

FIG. 26 is a diagram of an illustrative rollover report page in accordance with one embodiment of the present invention;

FIG. 27 is a diagram of an illustrative application summary page in accordance with one embodiment of the present invention; and

FIG. 28 is a functional block diagram of an illustrative software architecture in accordance with one embodiment of the present invention.

DETAILED DESCRIPTION OF PREFERRED EMBODIMENTS

It has now been discovered that an electronic rollover marketplace may be implemented to support rollover transactions. Consumers may access the marketplace to proceed with steps for completing a rollover transaction. Financial Institutions may compete for consumers in the marketplace. The marketplace may automate and streamline portions of the rollover process for both consumers and financial institutions. If desired, techniques may be implemented to provide end-to-end solutions for consumers and financial institutions to avoid existing obstacles to the process.
In another aspect, rollover software is implemented on enterprise software platforms (e.g., software servicing the business needs of a business typically over a local area network of the business) where the marketplace feature is a component of the overall rollover service offering (e.g., end-to-end rollover transactions).
With reference now to FIG. 1, an environment such as environment 100 may be used by consumers and financial institutions for their rollover activity. Environment 100 may include wide area network (“WAN”) 102 (e.g., the Internet), WAN consumer interfaces 104, local area network (“LAN”) 106 (e.g., an intranet), LAN consumer interfaces 108, provider equipment 110, distributor equipment 112, direct consumer interface 114, and financial institution equipment 116. Environment 100 may be configured in other ways. If desired, there may be fewer or greater number of components (e.g., equipment or consumer interfaces) in environment 100. Environment 100 may include software applications implemented in environment 100 to support rollover activity.
Provider equipment 110 may be central to rollover processing activity. If desired, a distributed architecture may be used. Provider equipment 110 may include equipment such as network server 118, database 120, and if desired, optical scanner 122. Database 120 may be part of network server 118. A rollover application or applications may be implemented on network server 118 to provide rollover services. Database 120 may store information related to consumers and financial institutions that are involved in rollover activity.
Distributor equipment 112 may provide the operator of provider equipment 110 with a resource for driving their business volume. Distributor equipment 112 may be implemented by a distributor to provide particular services that appear to offer an opportunity to cross-market rollover services to their consumers (e.g., outplacement services). Distributor equipment 112 may include server 124 that is configured to support the services offered by the distributor. A rollover application(s) or related information may be implemented on server 112 to provide access to the rollover services.
Consumers may interact with rollover services via WAN consumer interfaces 104, LAN consumer interfaces 108, direct consumer interface 114, or other suitable interface equipment (e.g., a telephone portal). WAN consumer interfaces 104 may include personal computers, personal digital assistants, minicomputers, or other computer equipment that has a suitable communications connection with WAN 102. LAN 106 may include a local area network that implements local communications, for example, for a company office or for a number of sites in a company. LAN 106 may be implemented using LAN standards such as Ethernet, Token Ring, FDDI, or other suitable LAN techniques. LAN 106 may include storage 126 that may store information regarding personnel who use LAN 106 (e.g., company employees) and may also store application(s) for implementing rollover services. LAN 106 may have a link to WAN 102 for establishing communications with WAN 102. LAN consumer interfaces 108 may be personal computers, personal digital assistances, minicomputers, or other computer equipment capable of communicating with LAN 106 and/or with WAN 102 through LAN 106.
Direct consumer interface 114 may be a communications interface that allows consumers direct access to the rollover services. The communications link between direct consumer interface 114 and provider equipment 110 may be a dedicated link when the link is established. Direct consumer interface 114 may include a personal computer or other computer equipment.
Financial institution equipment 116 may provide an interface for financial institutions to interact with provider equipment 110. If desired, financial institution equipment 116 may allow financial institutions to interact with consumers via WAN 102.
Communications links within environment 100 may be wireless links, wired links, or combinations thereof. Suitable links may be used for the communications links in environment 100 to allow sufficient data throughput and interaction between end-users (e.g., a consumers, a rollover service provider, a rollover service distributor, a financial institution, etc.). Techniques for implementing such communications links are known to those skilled in the art.
Environment 100 may provide a variety of rollover services to consumers and financial institutions. For example, environment 100 may provide a rollover marketplace to consumers and financial institutions in which financial institutions compete for rollover transactions, in which financial institutions can differentiate their services from their competitors, differentiate multiple proprietary products from one another, or in which financial institutions can target consumers, etc. A rollover marketplace may be provided at least in part based on the process illustratively shown in FIG. 2
With reference now to FIG. 2, at step 128, a rollover application or applications may be implemented on a platform to provide access to a rollover marketplace to consumers. A platform may include hardware or software, individually or in combination. A platform may be local area network 106 of FIG. 1, provider equipment 110 of FIG. 1, distributor equipment 112 of FIG. 1, software running on LAN 106, or other suitable hardware and/or software equipment. If desired, software applications or related information may be implemented on consumer interfaces to provide access to a rollover marketplace to consumers. Rollover services may be provided through a company intranet, an outplacement Internet web site, an employment classified Internet web site, a company's enterprise software, a third party administrator, a record keeper, an access site, etc.
If desired, step 128 may include step 130. At step 130, the rollover application may be configured to match a consumer interface for the rollover application with “look-and-feel” of a resource (e.g., company Intranet, outplacement Internet web site, employment classified Internet web site, etc.) through which the rollover application is accessed. This matching will allow rollover services to be seamless presented when consumers are accessing rollover services through a distributor or a company intranet.
At step 132, consumers may be notified of the availability of the rollover marketplace. For example, a hyperlink for the rollover service may presented to a user. Such a notification may be presented when a consumer is involved in activity on a consumer interface that is related to the rollover of retirement accounts or may be automatically presented to a consumer when there is information indicating that the consumer is in a position to transact a rollover. Consumers may be also be informed of the rollover services through a wide variety of media sources (e.g., magazines, television, newspapers, brochures, etc.) so that consumers may obtain information from media sources on how to access rollover services.
Other sources of such information may be provided through a third party administrator of a benefits plan or through a record keeper for a benefits plan. Businesses who offer retirement accounts, such as 401k accounts, to their employees may arrange to have a third party administrator administer their plan. Third party administrators may arrange to have a record keeper company perform the record handling and/or administration of the benefit plans. Typically, a single third party administrator is used by a business to administer their retirement plan. In such cases, the third party administer is often a financial institution or is associated with a financial institution. The third party administer (or record keeper) may also have penetration into the employee environments of businesses which they service, for example, through a company's intranet. Such features are often provided to give the employees ease of access to the information in their retirement accounts and to simplify the process for moving account contents between different mutual funds that are available in the retirement program. The third party administrator or record keeper may provide a link in electronic pages that are presented to their customers for guiding the customers to a rollover service. If desired, the third party administrator or record keeper may be a host, agent, provider, or distributor for the rollover service.
Once a consumer accesses the rollover service, the consumer may be presented with the opportunity to receive rollover offers from financial institutions at step 134. If desired, step 134 may include step 136. At step 136, a consumer may be presented with criteria that the consumer may select from in order to receive offers that better match that consumer's interests. Examples of such criteria are further discussed below.
At step 138, the consumer may be presented with rollover offers. The rollover offers may have been selected for presentation to the consumer based on that consumer's criteria. A limited number of offers may be presented to the consumer. Step 138 may involve step 140. At step 140, financial institutions may be presented with the ability to associate desired criteria with different offers. For example, a financial institution may associate different offers with what different types of consumers by associating groups of criteria with each offer. This allows financial institutions to better target their different services by filtering consumers for whom those services are not intended. The criteria selected by a consumer may be matched with the criteria selected by a financial institution to identify which offers best match the interests of the consumer and the financial institutions. The winning offers may be presented to the consumer. The system may be configured to present only up to a defined number of winning offers to a consumer. Random selection techniques may be used as a secondary tool for identifying winning offers to be presented to a consumer. Other techniques may involve allowing financial institutions to select a set of primary criteria and to select one or more sets of lower priority criteria. This will allow financial institutions greater flexibility in suiting their offers with their intended consumers and will allow better differentiation between offers within the rollover offer process.
Other techniques which focus less on criteria-based targeting may also be used. For example, the rollover service may provide a distribution channel for rollover IRA plans of a financial institution. One example of this involves the situation where a third party administrator, which typically is also a financial institution, or record keeper (which typically has a financial institution as an existing client) is given control over the presentation of offers to steer consumers to rollover accounts offered by the third party administrator or a particular financial institution. Multiple offers from one financial institution may also be presented to, for example, steer a consumer to a particular financial institution. This provides an asset retention program that can be used to prevent the reduction of assets managed by the third party administrator or record keeper. One way of accomplishing the asset retention program is by permitting third party administrator or record keepers to be distributors. Implementing a feature that permits control over which offers are presented may also be useful for other purposes. For example, some financial institutions may seek to increase their exposure to consumers and may pay a higher premium to increase the number of times offers from that financial are actually presented to consumers.
The steps illustratively shown in FIG. 2 may be performed in different combinations or in different sequences as appropriate. The steps may be combined with other processes, steps, or systems illustratively described herein.
Illustrative steps involved in completing a rollover transaction are shown in FIG. 3. With reference now to FIG. 3, at step 142, a consumer may be presented with a number of offers (e.g., winning offers that were identified for presentation based on criteria selected by the consumer and/or financial institutions). Information that is related to the offers (e.g., information associate with each offer) may be presented to the consumer with the offers at step 143, which may be included as part of step 142. This information may present the consumer with specifics about each offer, with incentives for accepting a particular offer, with information on services that will be included as part of the offer, with service bundles that the financial institution will provide for their offer, or other suitable information that will allow the consumer an the financial institutions to differentiate the services of the financial institutions.
Once a consumer selects one of the presented offers, additional information pertinent to the rollover process may be requested from the consumer at step 144. For example, electronic forms (e.g., an electronic rollover IRA application form of a particular financial institution) may be displayed to the consumer in response to the consumer selecting one of the presented offers. In a corporate intranet environment, a consumer may be presented with a custodian transfer form that will authorize the transfer of custody of the consumer's assets to their intended rollover recipient. This form may also be presented to consumers in other suitable environments also.
Step 144 may include step 146. At step 146, pertinent information may be automatically obtained (e.g., entries in the forms are automatically completed) when that information is already available in the current environment. For example, information that a consumer may have already entered while interacting with the rollover service, information available on the consumer from a corporate intranet, or other information resources may be used to further automate the process for the consumer.
When the consumer has completed the requested information (e.g., the electronic forms), the consumer may continue the process by printing, signing, and mailing the information to the rollover marketplace provider. Other ways by which the consumer may continue the process may involve accepting the information in the forms (e.g., through an electronic signature, through encryption, etc.) and sending the information in electronic format for receipt by the rollover marketplace provider. Thus, a rollover marketplace provider may be central to the presentation of offers and the acceptance of offers by consumers. However, other techniques may be also be used such as, to have consumers send their rollover applications to some other intermediary or to the financial institutions.
At step 147, an incentive may be presented to a consumer to promote the completion of the process by the consumer. An incentive may be presented when a consumer is viewing offer information or may be presented once the consumer has selected an offer or completed an online application for a selected offer. The incentive may provide some form of reward (e.g., free trades, cash, free financial services, etc.) to entice the consumer to continue the process or to send the application within a certain time frame. An incentive may be presented as part of a page such as an offer page or may be sent to a consumer (e.g., using e-mail or other mode of communications) when that consumer has provided sufficient information for such activity. An advantage of this technique is that it will quicken the rate at which completed applications are received.
At step 148, financial institutions may be informed of the receipt of the requested information (e.g., completed forms). At step 150, the rollover of the consumer's account may be effected in response to the receipt of the requested information (e.g., receipt of completed and signed forms).
The steps illustratively shown in FIG. 3 may be performed in different combinations or in different sequences as appropriate. The steps may be combined with other processes, steps, or systems illustratively described herein.
As mentioned above, financial institutions may associate desired rollover criteria with their offers to better tune the offers to their intended consumers. Illustrative steps involved in providing such services are shown in FIG. 4. With reference now to FIG. 4, at step 152, a rollover application interface may be implemented for a financial institution. The implementation may involve implementing software applications or information on the software and/or hardware equipment of the financial institution or may simply involve presenting information to the financial institution through existing applications (such as a browser application, e-mails applications, etc.). The implementation will result in giving the financial institution access to rollover marketplace features. At step 154, the financial institution may be presented with different consumer related criteria to select from. The consumer related criteria may be criteria such as consumer demographics (e.g., age, sex, geographic location, marital status, etc.), rollover amount, or other consumer related criteria. As mentioned above, the financial institution may assign different criteria to have different levels of importance.
At step 156, the financial institution may be given the opportunity to save a selected set of criteria as a filter to be applied within the rollover marketplace. At step 156, the financial institution may be permitted to associate the filter with one or more rollover offers of the financial institution. Step 156 may also include step 158 that may allow the financial institution to save multiple filters and to associate filters with different offers.
At step 160, the filter(s) may be applied to information related to the consumers on the rollover marketplace to identify which offers among the offers on the rollover marketplace best match consumer related information (e.g., consumer selected criteria, consumer demographics, etc.). As mentioned above, offers may be presented to a consumer based on the application of the filters. At step 162, the effectiveness of a financial institution's offers may be presented to the financial institution. The report may provide the financial institution with information about their existing filters, associated offers, the number of times each offer was presented to consumers, the number of times offers that were presented to consumers were selected by a consumer, or other related information.
The steps illustratively shown in FIG. 4 may be performed in different combinations or in different sequences as appropriate. The steps may be combined with other processes, steps, or systems illustratively described herein.
Illustrative steps in tracking consumer rollover activity are shown in FIG. 5. With reference now to FIG. 5, at step 164, information used in requesting rollovers by consumers may be stored. The information may be stored at any suitable location in environment 100 of FIG. 1. For example, information may be stored in a corporate employee database in an intranet, in a database 120 of provider equipment 110 of FIG. 1, stored locally on a consumer interface, etc. The information may be automatically stored in response to information that a consumer manually enters into their consumer interface (e.g., in response to information requests).
At step 166, information on offers that were presented to consumers may be stored. The information may be stored at any suitable location in environment 100 of FIG. 1. For example, the information may be stored in a database 120 of provider equipment, on financial institution equipment 116, or any other suitable location that makes the information available to the operator of the rollover marketplace and/or to financial institution. At step 168, an identifier may be associated with a particular offer that is presented and selected by a consumer and with its associated information (e.g., offer information, consumer information, etc.). An advantage of the identifier is that it provides quick and convenient tracking of rollover activity. At step 170, consumer rollover activity may be tracked based on the identifier. For example, the identifier or identifier related information may be included as part of the requested information (e.g., forms) that a consumer completes and sends to an operator of the rollover marketplace to continue with the rollover process. Provider equipment 110 may include equipment for automatically reading the identifier when the requested information (e.g., forms) is received from a consumer. For example, the identifier may be a bar code that is included in an IRA form to be read by an optical scanner at step 172 when the form is received by an operator of the rollover marketplace.
At step 174, the operator may report on rollover activity to an appropriate financial institution in response to receiving an identifier. Thus, an operator may send a communication to financial institution that includes information associated with an identifier (e.g., consumer, accepted offer, etc.) when the operator receives requested information (e.g., completed forms) that includes that identifier. Step 174 may include step 176. At step 176, reporting information (e.g., a transaction alert) may be automatically sent to an appropriate financial institution in response to receiving an identifier of an offer (or information from an identifier may be obtained). The information may be automatically sent, for example, in an e-mail, when an optical scanner reads the identifier (e.g., a bar code containing identification information). The reporting information may include information about the information that is associated with that identifier. If desired, this automatic reporting technique may be used immediately upon receiving an identifier from a consumer because the relevant information of the consumer may have been stored and is readily available to be sent to a financial institution when the identifier is received (e.g., the identifier is received with a signature to confirm the transaction). The reporting information will allow the financial institution to act quickly in the rollover process and allow the financial institution to directly contact the consumer.
The steps illustratively shown in FIG. 5 may be performed in different combinations or in different sequences as appropriate. The steps may be combined with other processes, steps, or systems illustratively described herein.
A rollover marketplace may provide an outlet for financial institution to market services. For example, with reference to FIG. 6, an electronic forum (e.g., a rollover marketplace) may be established for financial institutions to transact rollover activity with consumers at step 178. Step 178 may include step 180 and 182. At step 180, the rollover process may offer an end-to-end rollover solution by enabling consumers to complete forms or other supply other information that is needed to change the current custodian of their account (e.g., the custodian of their 401(k) account). This may typically be offered through a company intranet of an employer who has sponsored the retirement plan account of consumers who are leaving that company. The “transfer of custodian form” is one that is typically only available through an employer. This form, in combination with an IRA application, allows the rollover of a 401(k) to an IRA account.
At step 182, the forum may match consumers with financial institutions. Such features were discussed above in connection with FIG. 2 and FIG. 3. At step 184, financial institutions that are given access to use the forum may be charged an initiation fee. At step 186, financial institutions may be charged for specific forum related activity in which they are involved. For example, a financial institution may be charged a fee when an offer by that financial institution is presented to a consumer, and/or when a financial institution views information on a consumer to whom an offer from that financial institution was presented. At step 188, a financial institution may be charged a fee when a rollover initiated through the forum is completed. This process may save financial institutions the substantial cost and effort involved in individually marketing and selling their rollover services. Other fee structures may also be used.
The steps illustratively shown in FIG. 6 may be performed in different combinations or in different sequences as appropriate. The steps may be combined with other processes, steps, or systems illustratively described herein.
Some of the disadvantages in known account management systems are the inability of the system to allow financial institutions to promptly access information about their new customers and the inability of the system to allow financial institutions to promptly contact their new customers. A technique that alerts financial institutions of new customers may be used in the rollover marketplace environment. Illustrative steps in such techniques are shown in FIG. 7.
With reference now to FIG. 7, at step 190, a transaction alert may be transmitted to an appropriate financial institution in response to the receipt of requested consumer rollover information (e.g., receipt of completed forms). The transaction alert may be transmitted by the rollover marketplace to a financial institution when the rollover marketplace receives forms or other documents indicating that a consumers desire to rollover an account (e.g., rollover an account based on an offer presented to that consumer). Thus, the provider of the rollover marketplace (or another suitable participant) may transmit a transaction alert to a financial institution to alert the financial institution of the new customer account.
Step 190 may include steps 192 and 194. At step 192, the alert may be automatically transmitted when consumer-transaction-identifying information (e.g., an identifier, a bar code, etc.) is received with information requested for a rollover. The alert may be automatically sent to the appropriate recipient when the identifying information is automatically read and a financial institution (e.g., a designated e-mail recipient for the financial institution) is identified based on the identifying information. At step 194, transaction related information (e.g., the actual scanned image of the application) may be made available to the recipient (e.g., transmitted in the e-mail, made available through a web page, FTP access is provided, etc.). Using electronic communications and processing to handle the application should substantially reduce the response time of financial institutions to incoming applications. Information such as customer name, contact information, rollover amount, or other suitable transaction related information may be made available to the recipient of the alert by including such information in the alert or by making the information available through some other technique in connection with the receipt of an alert.
At step 196, a report may be provided to a financial institution to communicate to the financial institution a record of alerts that have been sent to the financial institution. The report may include information related to the alerts (e.g., date and time information, rollover amount, consumer name, etc.). Financial institutions may be presented with the option to assign transactions to desired agents in response to receiving an alert. Thus, at step 198, a financial institution may be allowed to assign a transaction associated with a received alert to an agent for their handling. For example, a financial institution may be presented with an option to assign an alert or assign a transaction related to an alert and to identify the assignee when the financial institution receives an alert or is presented with a new alert in a report.
At step 200, information related to a transaction may be transmitted to an assigned agent to alert the agent of the assignment. The information may be transmitted in response to a financial institution assigning an alert or related transaction. The information may include sufficient specifics to allow the assigned agent to start the rollover process or to contact the consumer.
The steps illustratively shown in FIG. 7 may be performed in different combinations or in different sequences as appropriate. The steps may be combined with other processes, steps, or systems illustratively described herein.
With reference now to FIG. 8, a consumer may be presented with introductory page 202 via a consumer interface (e.g., consumer interfaces 104, 108, or 114 of FIG. 1). For example, introductory page 202 may be presented to a consumer via an intranet of a company using that company's enterprise platform or may be presented to a consumer when the consumer selects to access a particular web site on the Internet. Thus, a consumer who is leaving a particular company may be given access a marketplace for rollover transactions via the company's intranet. A page can be customized according to the needs of individual electronic human resources partners or needs of employers. As mentioned above, other communications routes may also be used. Introductory page 202 may provide introductory information, links to related information or related interactive pages, and options 204 for beginning the rollover process.
In response to selecting option 204, consumer questionnaire page 206 of FIG. 9 may be presented to a consumer. With reference now to FIG. 9, questionnaire page 206 may include profile information area 208, login information area 210, and rollover information area 212. Questionnaire page 206 may also include next page option 214 and save option 216.
Profile information area 208 may include data entry sections requesting profile information such as name, address, marital status, age, citizenship, and annual income. Other profile information may also be requested. Login information area 210 may include data entry sections for allowing the consumer to specify their login identification (e.g., their e-mail address) and login password. Rollover information area 212 may include specific data entry sections for requesting information about the number of accounts to rollover and if more than one account is involved, requesting whether the accounts are to be pooled. A consumer may also enter a promotional code with which her or she may obtain certain benefits.
Save option 216 may be a save and stop option that permits the consumer to save the information that they have entered and to return to the rollover process at a later time (e.g., by logging into the system using their login identification and password). Next page option 214 may allow the consumer to continue with the rollover process. In environments in which a database containing information about that consumer is already available (e.g., in a corporate intranet in which a user currently logged in), some of the information may be automatically entered into page 206 without requiring user action. In addition, a consumer may be prevented from continuing the rollover process when some of the information on page 206 is incomplete.
With reference now to FIG. 10, rollover details page 218 may be displayed in response to next page option 214 of FIG. 9 being selected. Rollover details page 218 may include rollover details area 222 to request that the user enter information specifying a name for this rollover and for specifying the amount that the user intends to rollover. Rollover details page 218 may include next page option 224 and save option 216. Rollover details page 218 may also include previous page option 219 that returns the user to the previous page (e.g., page 206 of FIG. 9) when previous page option 219 is selected. Rollover details area 222 may include a data entry area adapted to receive account number information for one or more accounts that will be involved in the rollover. Rollover details page 218 may include beneficiary area 223 with which beneficiary information may be entered. Beneficiary information may include beneficiary name, social security number, and percentage share of benefits. Beneficiary information for the current user may be requested at another point in the rollover process such as after a particular rollover offer is accepted.
With reference now to FIG. 11, consumer criteria page 220 may be presented to the user in response to the user selecting next page option 224 of FIG. 10. Consumer criteria page 220 may include criteria area 226 to request that the user enter his or her interests or desired terms for the rollover transaction. In criteria area 226, a user may, for example, specify the type of investment (mutual funds., stocks, bond/fixed income, CD, etc.) that they are most likely to use for the recipient rollover account (e.g., a rollover IRA account) and specify the number of changes or trades (e.g., per month or per year) that the user made in the past to the account or plan (e.g., their 401(K)) that is the subject of the rollover. Consumer criteria page 220 may include an area in which a user indicates the level of risk that best describes their investment philosophy (e.g., conservative, conservative/Moderate, moderate, moderate/aggressive, aggressive, etc.).
Other information that may be requested to be specified may include information on criteria that is important to the user when considering which financial institution is to manage the rollover account. For example, the consumer may specify information regarding account/management fee criteria (e.g., whether the user is interested in “no load” (no fee) mutual fund transactions, whether the user is interested in low-fee stock trading, etc.), specify information regarding receiving financial planning advice (e.g., specify how many times a year or month the user would like to have access to a financial planner, etc.), information regarding investment research and expertise (e.g., whether free access to stock and/or bond research reports is desired, etc.), specify information regarding specialized products and services (e.g., whether access to initial public offerings or extended hours trading is desired, etc.), specify information on services or convenience (e.g., whether access to a secure online account for making changes or trades is desired, whether access to a branch office of the financial institution is desired, whether access to a 24 hour customer service telephone line is desired, etc.). If desired, user entry of such information may be optional.
Consumer criteria page 220 may include pervious page option 219 and save option 216. Consumer criteria page 216 may include submit option 228 with which the consumer can submit his or her information for processing. The information may be submitted, for example, to provider equipment 110 (e.g., server 118) of FIG. 1 or to another suitable site that is configured to handle rollover transactions and has access to a database of information on financial institutions and their current rollover offers (e.g., database 120 of FIG. 1). Information submitted by the user may be stored at provider equipment 110 (e.g., database 120), stored at some accessible intermediate point, or in a combination thereof. The information may be processed to identify current offers from financial institutions to present to the user. The offers may be identified based on consumer criteria entered by the user and/or based on criteria selected by financial institutions in connection with their offers. If desired, other criteria may also be used.
With reference now to FIG. 12A, initial offer page 229 may be presented to a user in response to the user submitting their information to the rollover marketplace (e.g., by selecting submit option 228 of FIG. 11). Initial offer page 229 may include rollover offer links 231 that are associated with offers for the current user. Rollover offer links 231 have information displayed in association with them for identifying the offering financial institution and/or financial service. This will allow a consumer to simply select an offer based on their interest in a particular financial institution or service. Initial offer page 229 may present up to a predefined number of rollover offer links 231 (e.g., five links) to the user. Links 231 may have been selected for presentation identifying offers and associated criteria that best match a consumer criteria. Since a limited number of offers are being presented, random selection techniques may be used to break ties between offers. Random selection may be used to select five offers to present from a group of ten offers that each matched the consumer criteria of a particular user equally well. If desired, other techniques may also be used. Initial offer page 229 may include compare offers option 227. A user may select compare offers options 227 to have information regarding offers presented in a way that the user can compare the details of the offers.
With reference now to FIG. 12B, offer page 230 may be presented to a user in response to the user submitting their information to the rollover marketplace (e.g., by selecting submit option 228 of FIG. 11) or if desired, when the user selects compare offers option 227 of FIG. 12A. If desired, offer page 230 may be presented to the user immediately after the user selects to submit their information or after a short pause information to allow for processing and communications. Offer page 230 may present up to a predefined number of offers (e.g., five offers) to the user. Offers and their associated criteria that best match consumer criteria may be presented to a user. Since a limited number of offers are being presented, random selection techniques may be used to break ties between offers. For example, in an offer page that presently shows only five offers, random selection may be used to select five offers to present from a group of ten offers that each matched the consumer criteria of a particular user equally well. If desired, other techniques may also be used.
Offer page 230 may present information (e.g., in a matrix format) on offers. As shown, matrix 236 may include row 232 identifying the financial institutions from which offers are being presented. Matrix 236 may include rows specifying particular information for each offer. For example, matrix 236 may include rows for providing a link to where a consumer can go for more information, for identifying the rollover amount, for information on the cost of the annual fee for the recipient rollover account, for information on identifying how many free trades a user may have per year, for information on identifying whether online advice and tools are available with an offer, for information on identifying whether stock or bond research report will be available with an offer, for information on identifying whether access to initial public offerings will be provided with an offer, for information on identifying whether access to a financial advisor will be provided with an offer, for information on whether access to an online account will be provided with an offer, for information on whether access to an institutional branch office will be provided with the offer, for information on whether extended hour trading will be provided with an offer, for information on whether any special features are included with the offer, etc. Matrix 236 may include row 234 that includes a select option for each offer to allow the user to select an offer comparing the different offers side-by-side and deciding which offer best suits their needs.
An offer page for a single offer is illustratively shown in FIGS. 12C-12E. The single offer page may be displayed when a user selects one of rollover offer links 231 of FIG. 12A. FIGS. 12C-12E present detailed information regarding the offer from a financial institution or service (e.g., the financial institution or service selected using rollover offer links 231 of FIG. 12A). The offer page shown in FIGS. 12C-12E may include an option to allow the user to select the offer.
The portion of the single page offer shown in FIG. 12E includes incentive section 241. As mentioned above, incentives may be presented to consumers to promote the selection of a rollover offer. Incentive section 241 may present the consumer with a reward of obtaining three free trades if that consumer applies now for the current offer shown in FIGS. 12C-E. Other incentive techniques and rewards may be implemented. For example, an e-mail or other correspondence may be sent to a consumer to encourage that consumer to complete the process such as by selecting an offer or by completing and mailing an application within a certain number of days. Rewards may for example, include cash, free trades, subscriptions, etc.
With reference now to FIG. 13A, plan sponsor page 243 may be displayed for a user to have the user enter plan sponsor information for the user's accounts (e.g., 401k accounts) involved in the rollover. Plan sponsor page 243 may be displayed when a user selects a particular offer or at another suitable time. Plan sponsor page 243 may be configured for entry of information on one or more plan sponsors such their names, telephone numbers, addresses, etc.
With reference now to FIG. 13B, additional information page 238 may be displayed when a particular financial institution requires additional information from a consumer that has selected an offer from that particular financial institution. Additional information page 238 may include logo 240 that is a logo for the financial institution that provided the selected offer.
Once a user has completed the requested information, completion page 244 of FIG. 14A may be displayed. Completion page 246 may include information instructing the user on how to complete the application process. Completion page 244 may include information on how to print the requested information (e.g., the forms of the financial institution) on a printer that is available to the user's computer equipment. Completion page 244 may instruct the user to sign the printout from the printer and to mail the signed document to a particular address. If desired, an option may be provided that permits the user to electronically submit his or her application (e.g., using an electronic signature). The requested information (e.g., the forms) may be sent to the provider of the rollover marketplace, to an agent of the provider, to the winning financial institution, etc. Sending the information to the provider or its agents allows better tracking of rollover activity by the provider. When the winning financial institution receives the requested information (e.g., the forms), a rollover account (e.g., a rollover IRA account) may be opened for the applicant.
FIGS. 14B-14E show an illustrative rollover application. The rollover application may include an account application, a direct rollover authorization form, and if desired other suitable forms. The application may be the application of a financial institution (e.g., a financial institution associated with a selected offer). The application may be displayed to the user in scanned image form (e.g., PDF form). The application page 238 may be presented to the user in response to the user following the print instructions in completion page 244 of FIG. 14A. The application may include a logo of the financial institution. The application may also include a bar code (as shown) that is associated with rollover process. The bar code may be scanned upon receipt of the form at a processing center such as server 110 to automatically associate the received documents with information that was entered by the user during the rollover offer and application process. As further discussed below, automatic notifications may be sent in response to the receipt of the bar code.
Information that is available on the consumer who is applying for the account may be automatically entered into the application. For example, information that the user entered in questionnaire page 206 of FIG. 9 may be automatically entered into the application (e.g., entered into “Account Holders” section of the application as shown). The application may include several document pages that may each have been automatically completed based on information available to the system. Thus, once printed, the user simply signs and sends the documents. The financial institution receives the benefit of the use of their own “paper” applications for the process if desired.
A number of different financial institutions may take part in the rollover marketplace. With reference now to FIG. 15, setup page 150 may include list 152 of financial institutions that have signed up to take part in rollover transactions. List 252 may include address and contact information for the financial institutions and may include an option for editing information stored for each particular financial institution (e.g., edit their designated manager). Setup page 250 may include option 254 for adding a new financial institution to the system. Setup page 250 may be a page that is accessible by authorized personnel of the provider of the rollover marketplace (e.g., personnel at provider equipment 220 of FIG. 1).
Corporate setup page 256 of FIG. 16 may be presented in response to a user selecting add new financial institution option 254. With reference now to FIG. 16, corporate setup page 256 may include logo area 258, company description area 260, disclosure area 262, and save option 2464. Logo area 258 may be used to identify a file that contains a logo that is to be used for a financial institution. In company description area 260, a description of the financial institution may be entered. The description may be presented to marketplace users. Disclosure area 262 may include an area in which company disclosure may be entered for presentation to marketplace users. Save changes option 264 may be selected to save information entered into corporate setup page 256. Access to corporate setup page 256 may be limited to specified personnel of the financial institution for which page 256 was displayed and/or to authorized personnel of the provider (or its agents).
As mentioned above, financial institutions may specify filters that are to be used in matching their rollover transaction offers with rollover customers. With reference now to FIG. 17, filter menu page 266 may be presented to create or access filters for a financial institution. Filter menu page 266 may include new filter area 274 and existing filter area 270. New filter area 274 may include option 268 and 272 that can be selected to create a new filter. Option 268 may provide the option of selecting a filter template for the new filter. Option 272 may be selected to create a filter based on a selected template. Existing filter area 270 may provide access to filters that have already been created. Existing filter area 270 may include a name of a filter and options for editing or deleting a filter.
With reference now to FIG. 18, filter page 276 may be displayed when a user selects to create, view, or edit a filter. Filter page 276, as shown, does not indicate that any user selections have been made. However, for editing and viewing a filter, filter page 276 will include earlier saved user selections. Login identifier 280 may be included in this page or on other pages that require user login. Login identifier 280 indicates who is currently logged in to the system (e.g., using a login ID and a password). Change password option 282 may be included in filter page 276 or on other appropriate pages to allow the current user to change their password. Area 278 may identify the current date and/or time. Log out option 284 may be included in filter page 276 or in other accessed pages when a user is currently logged in to the system. Log out option 284 may be selected to logout of the system. Logo 286 may be included in filter page 276 and may include a logo of the financial institution who is currently using the system. A logo for the provider of the rollover marketplace may also be shown in filter page 276.
Filter page 276 may include filter name area 288 that can be used to enter a filter name for the particular filter setting that will be selected. Primary filter area 292 may present selectable criteria that can be used as a primary filter for matching consumer (e.g., retirement plan participant seeking to rollover their retirement accounts) with offers. Primary filter area 292 may include criteria that a financial institution may identify for the eligibility of consumers. Primary filter area 292 may include rollover amount criteria 294, state of residence criteria 296, zip code of residence criteria 298, age criteria 300, and annual household income criteria 302. If desired, other criteria or other combinations of criteria may be included as part of primary filter area 292.
Rollover amount criteria 292 may permit a financial institution to identify rollover amount filter criteria to filter consumers based on a maximum, minimum, or range for the amount of a rollover. State of residence criteria 296 may permit a financial institution to filter consumers based on their state of residence. Zip code of residence criteria 298 may permit a financial institution to filter consumers based on the zip code of the consumers. Age criteria 300 may permit a financial institution to filter consumers based on their age (e.g., specifics ages, or one more specific age ranges). Annual household income criteria 302 may permit a financial institution to filter consumers based on their annual household income (e.g., based on one or more specific income ranges).
Filter page 276 may include more than one displayable page. FIGS. 19A-20 may include addition content of filter page 276. With reference now to FIGS. 19A-19B, filter page 276 may include secondary filter criteria such as investment criteria 304, trading flexibility criteria 306, risk assessment criteria 307, financial planning/advice criteria 310, investment research and expertise criteria 312, and specialized products and services criteria 314.
Investment criteria 304 may permit a financial institution to specify investment filter criteria based on which consumers are interested in specific investment options (e.g., mutual funds, stocks, bond/fixed income, etc.). Trading flexibility criteria 306 may include options that can configure to filter consumers based on the trading flexibility that consumers desire. For example, a financial institution may specify filtering to be performed based on a maximum or minimum number of trades that are desired over a specified period of time (e.g., a month, a year, etc.). Trading flexibility criteria 306 may also permit the financial institution to associate the trading flexibility that consumers desire with an offer (e.g., a specific number of free trade per) and/or a disclosure for the offer.
Risk assessment criteria 307 may permit a financial institution to select risk assessment criteria. For example, the financial institution may select conservative, conservative/moderate, moderate, moderate/aggressive, or aggressive. This criteria may be used to distinguish between applicants based on their financial goals. Financial planning/advice criteria 310 may permit a financial institution to select financial planning/advice criteria such as whether or how often account owners will be interested in accessing a financial advisor. In filter page 276, the financial institution may be permitted to associate an offer with the selected criteria (e.g., two free advisor sessions per year) and to associate a disclosure with the offer.
Investment research and expertise criteria 312 may permit a financial institution to specify investment research and expertise criteria such as whether account owners are interested in specials deals for research reports. Filter page 276 may further allow a financial institution to associate an offer and a disclosure for the offer with this criteria.
Specialized products and criteria 314 may permit a financial institution to select specialized products and criteria such as whether account owners are interested in specialized products or services (e.g., access to Initial Public Offerings, access to extended hours trading, etc.). As in the case of some of the other criteria mentioned above, a financial institution may select to associate a particular offer for a specialized product or service (e.g., access to initial public offering, access to extended hours trading, etc.) with the current filter and to associate a disclosure with the offer.
Filter page 276 may further include content shown in FIG. 20. With reference now to FIG. 20, other secondary criteria may include service and convenience criteria 318 such as whether it is important to the customer to have access to a secure online account for trading purposes or for changing their rollover, whether access to a branch of the financial institution is desired, whether access to a 24 hour customer telephone line is desired, etc. The system may permit a financial institution to specify an offer for the different product or services that are mentioned in service and convenience criteria 318 and to associate a disclosure with the offer.
Filter page 276, as shown, permits a financial institution to directly link an offer or parts of an offer with a particular set of filter criteria that the financial institution selects. One of advantage of this technique is that the financial institution is not required to access an additional page to set parameters for an offer and link those parameters to a particular filter. However, if desired, one or more additional pages may be used to implement filters and/or offers.
Filter page 276 may include additional offer-related features that permit a financial institution to specify additional offer page information. For example, filter page 276 may include area 324 to permit a financial institution to specify marketing information (e.g., text information) for the offer. Filter page 276 may include area 326 for specifying a particular annual fee offer (e.g., a particular price per year) and to associate a disclosure in connection with that fee offer. Filter page 276 may include area 328 for specifying whether the current offer will include text with respect to offering online advice, online tools, or both and may permit a financial institution to specify and associate a disclosure with that offer.
Filter page 276 may include save option 330, which may be selected to save the currently selected filter setting, and may include cancel option 332, which may be selected to cancel the currently selected setting and exit page 276.
If desired, other techniques for configuring filters and/or offers may be used. In addition, the information and/or setting discussed above in connection with page 276 are not intended to be exhaustive. If desired, other types of criteria, information, or features may be included in page 276.
A provider of a rollover marketplace environment may view rollover information based on filter information. For example, with reference now to FIG. 21, report page 334 may be displayed to present to a provider options for viewing rollover forms based on filter information. Report page 334 may include completed forms options 336, which will permit a provider to select to view a report on completed rollover forms (e.g., forms that have been completed and received by the provider) based on all filters or based on one or more specific filters. Report page 34 may also include transmitted forms option 338, which will permit a provider to select to view a report on transmitted forms (e.g., forms that have been transmitted to be completed) based on all filters or based on one or more specific filters.
A provider may drive rollover transaction activity and/or related revenue by establishing relationships with distributors. Distributors may host their own rollover marketplace environment, may user the rollover marketplace environment established by the provider, or may provide a rollover marketplace environment using a combination of the two. Distributors may, for example, be companies who are already operating in a related business and may have financial institutions as existing clients of their business. One advantage that may be offered to such distributors is that the distributor may limit available offers to offers that are available from financial institutions that are their existing clients. With reference now to FIG. 22, distributor setup page 340 may be displayed to a provider to permit the provider to view information on existing distributors 342 and/or to add, edit, or delete distributors. Distributor setup page 340 may include add distributor option 346, which will permit a provider to specify a new distributor when that option is selected.
The response time of financial institutions is typically an import aspect with respect to the expectation of individuals who have requested rollovers and with respect to the opportunity for financial institutions to close a deal. An alert system (e.g., illustrative process of FIG. 7) may be implemented to quicken the response of time financial institutions.
For example with reference now to FIG. 23, a notice such as e-mail 348 may be sent (e.g., automatically sent) to a designated e-mail address for a financial institution to notify the financial institution that a customer has accepted their offer (e.g., completed rollover forms for an offer by that financial institution is received by a provider, distributor, or other intermediary). E-mail 348 may include link 350 which may be selected to access information for that financial institution. E-mail 348 may also include information 353 which may be rollover information and instructions.
With reference now to FIG. 24, rollover report page 354 may be displayed for a particular financial institution to view information on applications that have been received in response to offers made available by that financial institution. Rollover report page 354 may be displayed when link 350 of FIG. 23 is selected. Rollover page 354 may include list 356 specifying information on rollover applications for that financial institution. List 356 may include information on an identifier for each application, on the rollover amount specified in the application, on the date on which the application was received (e.g., received by the provider via regular mail), on the date on which the provider submitted the application to the financial institution, etc. Assign feature 358 may be included in page 354 to allow a financial institution to assign one of their agents (e.g., a specific one of their brokers to oversee or handle the transaction (e.g., to contact the customer via telephone). A notice (e.g., an e-mail) may be automatically sent to a broker or agent when that broker or agent is assigned an application. List 356 may include the names of agents or brokers who have been assigned transactions. An option may be associated with listings in list 356 to allow the financial institution to view the one or more applications.
With reference now to FIG. 25, a notice such as e-mail 362 may be sent (e.g., automatically sent) to an agent of a financial institution when the financial institution assigns that agent a rollover application (e.g., when the financial institution uses assign feature 358 of FIG. 24). E-mail 362 may include information 366 for informing an agent of their new application assignment and may include information on how to access information on the new application assignment. E-mail 362 may include link 364 which may be selected to access information on the new application assignment.
With reference now to FIG. 26, rollover report page 368 may be displayed for an agent (e.g., when the agent or broker selects link 364 of FIG. 25). Report page 368 may include report 370 that provides information related to the agent assigned to the rollovers. The information may include an identifier for each application, a rollover amount, application receipt date, application process/submission date, etc. Report page 368 may include information identifying which entries on report 370 are new and may include option 372 for viewing information on a particular application.
With reference now to FIG. 27, application summary page 374 may be presented to display a summary of a particular application. Application summary page 374 may be displayed to an agent of a financial institution when the agent selects to view information on a particular application assigned to that agent (e.g., the agent selects option 372 of FIG. 26). Application summary page 372 may include information on the applicant (e.g., name, address, age, marital status, citizenship, e-mail address, household income, etc.), information on the applicant's rollover criteria (e.g., desired investment option, change/trade preferences, secondary criteria, etc.), information on the rollover (e.g., amount, former employer, type of plan to rollover, plan administrator, etc.), beneficiary information, etc.
Application summary page 374 may include view application option 376, which the current user can select to view information shown in summary page 374 in a different format (e.g., view electronic forms that were completed by the applicant).
A broker or agent who views information in application summary page 374 may gain relevant information regarding the rollover and the rollover applicant and may follow up with the applicant to confirm the transaction or to answer any of the applicant's questions. This information may be provided to an agent of the financial institution shortly after an applicant requested information (e.g., completed application forms) is received by the provider, a distributor, or some other intermediary. As mentioned above, automatically saving rollover marketplace participant information and associating an identifier with a particular transaction that is desired by the participant permits the information to be automatically available to financial institutions and their agents when documents containing the identifier are received (e.g., received electronically, received via mail, etc.) by the provider, a distributor, or an intermediary.
One or more applications may be implemented to provide such rollover marketplace features or systems. One example of a three-tier architecture for implementing a rollover marketplace application is illustratively shown in FIG. 28. With reference now to FIG. 28, the first tier of the application may include web interface 380. Web interface 380 may provide an Internet Word Wide Web interface supporting interaction with plan participants, financial institutions, a provider of the rollover market, and rollover application server 382. Rollover application server 382 may be the second tier of architecture. Rollover application server 382 provides business logic, data management, web user management, and access to database 384. Database 384 may be the third tier of the application. Database 384 may store plan participant information, financial institution information, system administrator information, rollover transaction information (e.g., for particular transactions), and other suitable information (if desired).
Thus, plan participant seeking a rollover transaction may receive competitive offers for their transaction that match their financial interests. Financial institutions may delineate their services with respect to each other. The rollover activity of a large pool of plan participants and financial institutions that provide rollover services may together be channeled through a rollover marketplace. A rollover marketplace environment may be established that streamlines the process for finding suitable financial institutions, for applying for a rollover, and for informing a financial institution (and its agents or brokers) of new applications. End-to-end solutions may be implemented that present access to a rollover marketplace environment from an intranet of an employer which gives access to the rollover marketplace to employees to various financial institutions that also have access to the rollover marketplace environment. Distributors may provide a separate marketplace environment or may driver activity through a marketplace environment of a provider.
The steps illustratively described in connection with FIGS. 2-7 and the interactive pages illustratively described in connection with FIG. 8-27 may be implemented using equipment illustratively described in connection with environment 100 of FIG. 1 and/or the architecture illustratively described in connection with FIG. 28.
For convenience and clarity, the word “page” is used herein to describe a graphical user interface through which a user interacts with the rollover marketplace environment. Other terms may also be used for these features.
For convenience and clarity, the graphical user interface discussed herein is discussed primarily in the context of web-based communications technique (e.g., HTTP). However, other forms of communications techniques may also be implemented (e.g., FTP, Telnet, etc.).
A computer readable medium such as a floppy disk, CD-ROM, DVD, etc. may be use to store the processes, techniques, and information illustratively described herein. Thus, a provider may implement a rollover marketplace in a distributed manner using several servers. This may also be used to provide such techniques to distributors. Computer readable medium and techniques for storing data on the medium are known to those skilled in the art.
The rollover marketplace environment may be for providing rollover services for 401(k) plans and for other defined contribution plans such as 403(b) plans.
In another aspect, the rollover service may be provided as an application layer to Internet users, to intranet software providers, through intranets, through enterprise software solutions, to third party administrators, record keepers, and other distribution channels for transacting rollovers. The application layer may be modular, may be scalable, and may be easily configured into existing points of electronic interface (e.g., users of electronic human resources) with consumers. Thus, the application layer may provide a service to financial institutions and other companies involved in retirement plans for transacting rollovers with consumers. In one aspect, in implementing the service, financial institutions and other companies involved in retirements plans may be given control over which offers are presented to consumers. In such cases, criteria that may have been selected by consumers may be ignored or used a secondary tool for presenting offers.
The trademarks of various financial institutions may have been sometimes used herein. Such trademarks may include trademarks for TD Waterhouse, Morgan Stanley, American Express, American Century, and Chase. Such trademarks are not being used to indicate the good will, support of, or affiliation with those companies.
It is to be understood that the invention is not to be limited to the exact configuration as illustrated and described herein. Accordingly, all expedient modifications readily attainable by one of ordinary skill in the art from the disclosure set forth herein, or by routine experimentation there from, are deemed to be within the spirit and scope of the invention as defined by the appended claims.

Claims

1. A method for providing an account rollover marketplace involving a plurality of networked computers, comprising:

providing a web portal to allow at least one consumer to compare a plurality of different competitive rollover options offered by one or more financial institutions, wherein the portal comprises a consumer computer interface adapted and configured for each consumer to electronically pursue at least one rollover of at least one account, wherein the consumer computer interface displays one or more screens for pursuing the rollover;

permitting the consumer to interact with the consumer computer interface to electronically request to receive multiple rollover offers from the one or more financial institutions; and

presenting the multiple account rollover offers from each financial institution to the consumer in response to that consumer's interaction with the consumer computer interface.

2. The method of claim 1 wherein the providing comprises providing an Internet communications interface with which consumers interact to pursue rollovers; wherein the presenting comprises presenting an offer page through which the consumer can access the rollover offers; wherein the providing comprises providing an intranet interface with which one or more of the consumers interact to pursue account rollovers; or a combination thereof.

3. The method of claim 1 wherein the presenting comprises presenting rollover offers for rollover of a preferred defined contribution plan.

4. The method of claim 1 wherein the presenting comprises presenting rollover offers for rollover of an employee 401(k) plan; wherein the providing comprises providing the consumer computer interface to be one with which consumers interact to receive competitive rollover offers; wherein the presenting comprises identifying the multiple rollover offers from a database of available rollover offers based on the consumer's selected criteria; or a combination thereof.

5. The method of claim 1 wherein the permitting comprises presenting the consumer with an opportunity to select criteria to be associated with their request for rollover offers.

6. The method of claim 1 further comprising providing each financial institution with an opportunity to associate transaction criteria with their rollover offers.

7. The method of claim 6 wherein the presenting comprises identifying the multiple rollover offers from a database of available rollover offers based on the transaction criteria associated with the available rollover offers.

8. The method of claim 2 wherein the intranet interface is a part of an enterprise software application of an employer of the one or more consumers; wherein the intranet interface is present and further comprises an Internet portal therein located to permit consumers who interact therewith to pursue rollover transactions through the Internet; or both.

9. The method of claim 1 wherein the intranet interface comprises multiple intranets in which each intranet interface is implemented and in which the intranet interface is adapted graphically to match its intranet host.

10. The method of claim 1 wherein the presenting comprises presenting the multiple offers side-by-side in a matrix; wherein the presenting comprises presenting up to a predefined number of offers; or both.

11. The method of claim 1 further comprising permitting at least one of the financial institutions to associate a filter with a rollover offer from that financial institution.

12. The method of claim 11 further comprising using the filter to identify whether to present the available rollover offer associated with that filter to the consumer.

13. The method of claim 1 further comprising presenting a report to each financial institution with respect to activity in connection with that financial institution's rollover offers.

14. The method of claim 1 further comprising providing the particular consumer with an opportunity to select a desired one of the offers; further comprising preventing the presenting of multiple account rollover offers if any consumer request is incomplete; further comprising automatically entering from a database a portion of the information necessary for the consumer to electronically request to receive multiple rollover offers to alleviate the consumer's burden in entering information into the consumer computer interface; or any combination thereof.

15. The method of claim 14 further comprising providing the consumer with an opportunity to enter application information for a rollover account application when that consumer selects one of the rollover offers from the opportunity to select the desired one of the offers.

16. The method of 15 further comprising storing the information entered by the consumer.

17. The method of claim 16 further comprising automatically electronically sending an alert to each financial institution whose rollover offer the consumer selected when a completed application for that selected offer is received.

18. The method of claim 17 further comprising making the stored information electronically available to each financial institution to which the alert is sent.

19. The method of claim 1 further comprising completing a rollover transaction using one of the presented offers that the consumer selects to use for the rollover transaction.

20. A computer-implemented method for alerting a financial institution of a transaction, comprising:

providing a web portal adapted and configured so that a consumer can enter application information for a rollover account application when that consumer selects one of a number of rollover offers presented by at least one financial institution;

storing the information entered by that consumer in a database;

automatically electronically sending an alert to each financial institution whose rollover offer that consumer selected when a completed application for that selected offer is received; and

making the stored information electronically available to the financial institution to which the alert is sent.

21. The method of claim 20 further comprising providing the financial institution to which the alert was sent the opportunity to assign the application to an agent to facilitate the rollover transaction.

22. The method of claim 21 further comprising sending a different alert to the agent when the financial institution assigns the application to the agent.

23. The method of claim 20 wherein the providing comprises associating an identifier with the application.

24. The method of claim 23 wherein the identifier is a bar code.

25. The method of claim 24 wherein the alert is automatically sent when the bar code is read upon receipt of the application.

26. A system for providing an account rollover marketplace through a consumer computer interface with which consumers interact to pursue account rollovers, wherein the rollover marketplace involves a plurality of networked computers, comprising:

rollover service equipment configured to provide a web portal to allow each consumer to compare a plurality of different rollover options offered by one or more different financial institutions, wherein the portal is configured to operate with the consumer computer interface to permit each consumer to interact with the consumer computer interface to electronically request to receive different rollover offers from the rollover service equipment, wherein the consumer computer interface displays screens for pursuing the rollovers, and wherein the consumer computer interface is further configured to present the different account rollover offers from the one or more financial institutions to each consumer in response to that consumer's interaction with the consumer computer interface to request rollover offers.

27. The system of claim 26 wherein the rollover service equipment is configured to operate with the consumer computer interface using an Internet communications interface with which each consumer interacts to pursue one or more rollovers; wherein the rollover service equipment is configured to present an offer page through which that particular consumer can access the rollover offers; wherein the rollover service equipment is configured to present rollover offers for rollover of a preferred defined contribution plan; or any combination thereof.

28. The system of claim 26 wherein the rollover service equipment is configured to present rollover offers for rollover of an employee 401(k) plan; wherein rollover service equipment is configured to provide competitive rollover offers to each consumer that interacts with the system; wherein the rollover service equipment is configured to present each consumer with an opportunity to select criteria to be associated with their request for rollover offers; or any combination thereof.

29. The system of claim 28 wherein the rollover service equipment is configured to present each consumer with the opportunity to select the criteria and configured to identify the multiple rollover offers from a database of available rollover offers based on the particular consumer's selected criteria.

30. The system of claim 26 wherein the rollover service equipment is configured to provide each financial institution with an opportunity to associate transaction criteria with their rollover offers.

31. The system of claim 30 wherein the rollover service equipment is configured to identify the multiple rollover offers from a database of available rollover offers based on the transaction criteria associated with the available rollover offers.

32. The system of claim 26 wherein the wherein the rollover service equipment is configured to include at least a portion that is resident on an intranet with which each consumer interacts through an intranet interface to pursue account rollovers.

33. The system of claim 32 wherein the rollover service equipment is configured to operate with the intranet interface when the intranet interface is a part of an enterprise software application of an employer of one or more of the consumers; wherein the rollover service equipment is configured to permit each consumer to pursue rollover transactions through the Internet when the intranet interface includes an Internet portal; wherein the rollover service equipment is configured to operate with intranet interfaces that are part of multiple intranets, and is configured in each intranet to graphically match the intranet interface hosted on that intranet; or any combination thereof.

34. The system of claim 26 wherein the rollover service equipment is configured to present the multiple offers side-by-side in a matrix; wherein the rollover service equipment is configured to present up to a predefined number of offers; or both.

35. The system of claim 26 wherein the rollover service equipment is configured permit one of the financial institutions to associate a filter with a rollover offer from that financial institution.

36. The system of claim 35 wherein the rollover service equipment is configured to use the filter to identify whether to present the available rollover offer associated with that filter to each consumer.

37. The system of claim 26 wherein the rollover service equipment is configured to present a report to one of the financial institutions with respect to activity in connection with that financial institution's rollover offers; wherein the rollover service equipment is configured to provide each consumer with an opportunity to select a desired one or more of the offers; wherein the rollover service equipment is configured to receive rollover information from that particular consumer in association with that consumer selecting one of the presented offers to complete a rollover transaction with the offering financial institution; or any combination thereof.

38. The system of claim 37 wherein the rollover service equipment is configured to provide that consumer with an opportunity to enter application information for a rollover account application when that consumer selects one or more of the rollover offers.

39. The system of claim 38 wherein the rollover service equipment is configured to store the information entered by that consumer.

40. The system of claim 39 wherein the rollover service equipment is configured to automatically electronically send an alert to the financial institution whose rollover offer the particular consumer selected when a completed application for that selected offer is received.

41. The system of claim 40 wherein the rollover service equipment is configured to make the stored information electronically available to the financial institution to which the alert is sent.

42. A computer-based system for alerting a financial institution of a rollover transaction, comprising:

rollover service computer equipment that is configured to provide a web portal that provides a consumer with an opportunity to enter application information electronically for a rollover account application, wherein the consumer selects one of a number of different rollover offers presented by at least one financial institution and the computer equipment is configured to store the information entered by that consumer in a database; and

rollover management equipment that is configured to automatically electronically send an alert to each financial institution whose rollover offer that consumer selected when a completed application for that selected offer is received, and is configured to make the stored information electronically available to each financial institution to which the alert is sent.

43. The system of claim 42 wherein the rollover management equipment is configured to provide each financial institution to which the alert was sent the opportunity to assign the application to an agent to facilitate the rollover transaction.

44. The system of claim 43 wherein the rollover management equipment is configured to send a different alert to the agent when each financial institution assigns the application to the agent.

45. The system of claim 42 wherein the rollover service equipment is configured to associate an identifier with the application.

46. The system of claim 45 wherein the rollover management equipment is configured to a bar code with the application as the identifier.

47. The system of claim 46 wherein the rollover management equipment is configured to automatically send the alert when the bar code is read upon receipt of the application.