[go: up one dir, main page]
More Web Proxy on the site http://driver.im/

TW475109B - Method and system for automated technical support for computers - Google Patents

Method and system for automated technical support for computers

Info

Publication number
TW475109B
TW475109B TW089116884A TW89116884A TW475109B TW 475109 B TW475109 B TW 475109B TW 089116884 A TW089116884 A TW 089116884A TW 89116884 A TW89116884 A TW 89116884A TW 475109 B TW475109 B TW 475109B
Authority
TW
Taiwan
Prior art keywords
service
computer
operating system
computer system
predetermined
Prior art date
Application number
TW089116884A
Other languages
Chinese (zh)
Inventor
Thomas Vrhel Jr
Gary D Huber
Roy W Stedman
James Van Artsdalen
Krishnamurthy Venkatramani
Original Assignee
Dell Products Lp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US09/377,726 external-priority patent/US6560726B1/en
Priority claimed from US09/413,422 external-priority patent/US6606716B1/en
Application filed by Dell Products Lp filed Critical Dell Products Lp
Application granted granted Critical
Publication of TW475109B publication Critical patent/TW475109B/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0751—Error or fault detection not based on redundancy
    • G06F11/0754—Error or fault detection not based on redundancy by exceeding limits
    • G06F11/0757—Error or fault detection not based on redundancy by exceeding limits by exceeding a time limit, i.e. time-out, e.g. watchdogs
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/22—Microcontrol or microprogram arrangements
    • G06F9/26—Address formation of the next micro-instruction ; Microprogram storage or retrieval arrangements
    • G06F9/262—Arrangements for next microinstruction selection
    • G06F9/268—Microinstruction selection not based on processing results, e.g. interrupt, patch, first cycle store, diagnostic programs
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/4401—Bootstrapping
    • G06F9/4406—Loading of operating system

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Software Systems (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Quality & Reliability (AREA)
  • Computer Security & Cryptography (AREA)
  • Debugging And Monitoring (AREA)
  • Stored Programmes (AREA)
  • Hardware Redundancy (AREA)

Abstract

Method and system for integrated support for solving problems with personal computer systems comprises monitoring operating system functionality to determine if a computer system failure exists, to identify the computer system failure and to provide a solution of the computer system failure. Watchdog timers compare the time of hardware and operating system functionality, such as boot sequence operation, against predetermined time periods to determine whether or not a computer failure exists. A computer system failure is determined if a watchdog timer expires upon completion of a predetermined time period without being cleared. A hardware problem is identified on initial boot if the watchdog timer is not cleared by an operating system service routine. An operating system hang-up is determined if a watchdog timer is not cleared by an application run in association with the operating system. If a computer failure is detected, a service mode is initiated with a service mode operating system to allow in-depth analysis and problem resolution. Service mode operation is also monitored to detect problems. A service button also provides a user interface to request support. Pressing of the service button causes a bit to be set in a register in the chip set. Setting of the bit generates an interrupt signal that is received and processed in a manner dependent on whether the computer system is in a booting state or a non-booting state. If the computer system is in a booting state, a predetermined bit in the chip set is checked at a predetermined point in the booting sequence, and if set, a service application is initiated at that time. If the computer is not in a booting state, a second interrupt is generated, causing the service application to be initiated. A timer is initiated substantially with pressing of the service button, and if the service application reaches a predetermined point before the timer reaches a predetermined value, it will clear the timer. If not, the system will follow a predetermined reboot protocol.
TW089116884A 1999-08-19 2000-10-24 Method and system for automated technical support for computers TW475109B (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US09/377,726 US6560726B1 (en) 1999-08-19 1999-08-19 Method and system for automated technical support for computers
US09/413,422 US6606716B1 (en) 1999-10-06 1999-10-06 Method and system for automated technical support for computers

Publications (1)

Publication Number Publication Date
TW475109B true TW475109B (en) 2002-02-01

Family

ID=27007937

Family Applications (1)

Application Number Title Priority Date Filing Date
TW089116884A TW475109B (en) 1999-08-19 2000-10-24 Method and system for automated technical support for computers

Country Status (14)

Country Link
JP (1) JP2001092689A (en)
KR (1) KR100831117B1 (en)
CN (2) CN1208717C (en)
AU (1) AU777613B2 (en)
BR (1) BR0003641A (en)
DE (1) DE10040421B4 (en)
FR (1) FR2797697B1 (en)
GB (1) GB2356271B (en)
HK (1) HK1078358A1 (en)
IE (1) IE20000602A1 (en)
IT (1) IT1320595B1 (en)
MY (1) MY121164A (en)
SG (1) SG93253A1 (en)
TW (1) TW475109B (en)

Families Citing this family (18)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6560726B1 (en) 1999-08-19 2003-05-06 Dell Usa, L.P. Method and system for automated technical support for computers
US6760708B1 (en) 1999-08-19 2004-07-06 Dell Products L.P. Method and system for migrating stored data to a build-to-order computing system
US6606716B1 (en) 1999-10-06 2003-08-12 Dell Usa, L.P. Method and system for automated technical support for computers
US6556431B1 (en) 1999-10-06 2003-04-29 Dell Usa, L.P. System and method for converting alternating current into direct current
US6564220B1 (en) 1999-10-06 2003-05-13 Dell Usa, L.P. System and method for monitoring support activity
US6539499B1 (en) 1999-10-06 2003-03-25 Dell Usa, L.P. Graphical interface, method, and system for the provision of diagnostic and support services in a computer system
US6563698B1 (en) 1999-10-06 2003-05-13 Dell Usa, L.P. System and method for providing a computer system with a detachable component
US6598223B1 (en) 1999-10-06 2003-07-22 Dell Usa, L.P. Method and system for installing and testing build-to-order components in a defined configuration computer system
US6574615B1 (en) 1999-10-06 2003-06-03 Dell Usa, L.P. System and method for monitoring support activity
US6978307B2 (en) 2001-07-19 2005-12-20 Hewlett-Packard Development Company, L.P. Apparatus and method for providing customer service
US7627807B2 (en) 2005-04-26 2009-12-01 Arm Limited Monitoring a data processor to detect abnormal operation
CN100399266C (en) * 2005-04-26 2008-07-02 乐金电子（昆山）电脑有限公司 System and method for clearing computer fault
CN100394392C (en) * 2005-12-09 2008-06-11 英业达股份有限公司 Computer programe reduction-mode automatic starting control method and system
JP4682937B2 (en) * 2006-07-05 2011-05-11 富士ゼロックス株式会社 Start control circuit
US20080046546A1 (en) * 2006-08-18 2008-02-21 Parmar Pankaj N EFI based mechanism to export platform management capabilities to the OS
US10825089B2 (en) 2007-03-15 2020-11-03 Bgc Partners, Inc. Error detection and recovery in an electronic trading system
JP6597417B2 (en) 2016-03-09 2019-10-30 株式会社リコー Electronic device, recovery method and program
TWI838264B (en) * 2023-06-01 2024-04-01 和碩聯合科技股份有限公司 Computer system and method for processing debug information of computer system thereof

Family Cites Families (19)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE2946081C3 (en) * 1979-11-15 1995-09-21 Wabco Vermoegensverwaltung Circuit arrangement for monitoring the function of a microprocessor
US4754326A (en) * 1983-10-25 1988-06-28 Keycom Electronic Publishing Method and apparatus for assisting user of information retrieval systems
US4964077A (en) * 1987-10-06 1990-10-16 International Business Machines Corporation Method for automatically adjusting help information displayed in an online interactive system
US5434963A (en) * 1988-09-03 1995-07-18 Hitachi, Ltd. Method and system of help-information control method and system
US5086501A (en) * 1989-04-17 1992-02-04 Motorola, Inc. Computing system with selective operating voltage and bus speed
US5134580A (en) * 1990-03-22 1992-07-28 International Business Machines Corporation Computer with capability to automatically initialize in a first operating system of choice and reinitialize in a second operating system without computer shutdown
DE69222528T2 (en) * 1991-06-26 1998-04-16 Ast Research, Inc., Irvine, Calif. DISTRIBUTED MULTIPROCESSOR INITIALIZATION AND SELF-TESTING SYSTEM
JPH06511337A (en) * 1991-10-04 1994-12-15 ウォング・ラボラトリーズ・インコーポレーテッド Computer graphics system with pose utility for interactive operations
JPH05108394A (en) * 1991-10-18 1993-04-30 Fujitsu Ltd Initializing diagnostic system for computer system
JPH05257557A (en) * 1992-03-16 1993-10-08 Nec Corp System automatic start method
US5390324A (en) * 1992-10-02 1995-02-14 Compaq Computer Corporation Computer failure recovery and alert system
JP3684590B2 (en) * 1994-04-25 2005-08-17 カシオ計算機株式会社 Reset control device and reset control method
US5860002A (en) * 1996-07-12 1999-01-12 Digital Equipment Corporation System for assigning boot strap processor in symmetric multiprocessor computer with watchdog reassignment
US5978912A (en) * 1997-03-20 1999-11-02 Phoenix Technologies Limited Network enhanced BIOS enabling remote management of a computer without a functioning operating system
GB2329266A (en) * 1997-09-10 1999-03-17 Ibm Automatic error recovery in data processing systems
KR19990030951A (en) * 1997-10-07 1999-05-06 윤종용 How to diagnose hardware in SMM
US6112320A (en) * 1997-10-29 2000-08-29 Dien; Ghing-Hsin Computer watchdog timer
KR19990079203A (en) * 1998-04-02 1999-11-05 윤종용 Hangup notification device of computer system
KR100283243B1 (en) * 1998-05-11 2001-03-02 구자홍 How to boot the operating system

Also Published As

Publication number Publication date
GB2356271B (en) 2002-09-04
IE20000602A1 (en) 2001-04-18
AU5350400A (en) 2001-02-22
ITTO20000805A1 (en) 2002-02-18
CN100587669C (en) 2010-02-03
GB0019866D0 (en) 2000-09-27
DE10040421A1 (en) 2001-03-01
KR100831117B1 (en) 2008-05-20
KR20010050126A (en) 2001-06-15
MY121164A (en) 2005-12-30
AU777613B2 (en) 2004-10-21
CN1208717C (en) 2005-06-29
FR2797697B1 (en) 2007-02-16
FR2797697A1 (en) 2001-02-23
IT1320595B1 (en) 2003-12-10
CN1619492A (en) 2005-05-25
SG93253A1 (en) 2002-12-17
GB2356271A (en) 2001-05-16
BR0003641A (en) 2001-10-09
CN1297191A (en) 2001-05-30
HK1078358A1 (en) 2006-03-10
JP2001092689A (en) 2001-04-06
DE10040421B4 (en) 2006-02-02
ITTO20000805A0 (en) 2000-08-17

Similar Documents

Publication Publication Date Title
US6606716B1 (en) Method and system for automated technical support for computers
TW475109B (en) Method and system for automated technical support for computers
US6560726B1 (en) Method and system for automated technical support for computers
US6112320A (en) Computer watchdog timer
US6173417B1 (en) Initializing and restarting operating systems
US20030204792A1 (en) Watchdog timer using a high precision event timer
CA2509579A1 (en) Systems and methods for detecting a security breach in a computer system
TWI436588B (en) Setting method of power lock-up and electronic apparatus thereof
US20040221196A1 (en) Methods and apparatus to reinitiate failed processors in multiple-processor systems
CN109582506B (en) Touch screen failure recovery method and device, host equipment and touch system
US5379437A (en) Reset of peripheral printing devices after a hot plug state
US6321289B1 (en) Apparatus for automatically notifying operating system level applications of the occurrence of system management events
US6463492B1 (en) Technique to automatically notify an operating system level application of a system management event
US20070050685A1 (en) Method of resetting an unresponsive system and system capable of recovering from an unresponsive condition
US7111157B1 (en) Spurious input detection for firmware
KR101100894B1 (en) error detection and recovery method of embedded System
JP2000516745A (en) Rebooting a master CPU that has stopped functioning with a slave DSP
KR101497706B1 (en) Apparatus and method for shutting down computer system
US20050050385A1 (en) Server crash recovery reboot auto activation method and system
JP3088395B2 (en) Switch interrupt processing circuit and switch interrupt processing method
KR910010317A (en) A reset control system and method for performing a resume processing while checking the operation mode of the CPU
KR20000020634A (en) Device for automatically switching connection of ethernet or modem and method therefor
CN111930433A (en) Information processing method, electronic equipment and computer readable storage medium
JPS6389941A (en) Monitor and control equipment for microprocessor applied equipment
JPH0149975B2 (en)

Legal Events

Date Code Title Description
GD4A Issue of patent certificate for granted invention patent
MK4A Expiration of patent term of an invention patent