KR20240082891A - Information processing method, processing system, and processing apparatus for a home appliance - Google Patents

Abstract

The information processing system for home appliances of the present disclosure includes at least one first home appliance; A first terminal used by a user of the at least one first home appliance and on which information about the at least one first home appliance is displayed: and connected to the first terminal and the at least one first home appliance through a network It may include an information processing device.

Description

Information processing method, processing system, and processing apparatus for a home appliance}

The present invention relates to a home appliance information processing method, a home appliance information processing system, and a home appliance information processing device.

Home appliances mainly refer to devices installed in the user's home to help the user with housework. Home appliances can access the Internet through a wired or wireless communication network, such as Wi-Fi. Users or servers can collect information about the operation of home appliances through the Internet. The user or server can know the status of the home appliance. For example, information such as cumulative use of the home appliance, current status of the home appliance, malfunction status of the home appliance, status of consumables of the home appliance, and unique number of the home appliance can be obtained. Users can transmit control commands to home appliances through the Internet. In this way, various services are possible because users and home appliances in remote locations can communicate with each other.

Through the above technologies, users can use home appliances more conveniently. Although these various services were expected to greatly change users' daily lives, the reality is that they are not being utilized as much as expected. The inventor thought deeply about this problem and came up with the present invention.

The inventor learned that users do not know the compatibility between home appliances and users. For example, a user may operate a low-capacity washing machine for a long time. In this case, it may be more desirable to operate a washing machine with a small high capacity for a short period of time. For example, it may be desirable in terms of the degree of user effort, power usage, and washing performance. Nevertheless, users continue to use the low capacity washing machine.

In consideration of the above problem, the present applicant has proposed application number 10-2022-0128527, 'Information processing method, information processing system, and information processing device for rental devices' on October 7, 2022. The above technology analyzes the usability of a rental device and proposes a technology to change the rental device if the usability is low. The above description only illustrates suitability for rental devices. Therefore, there is no consideration of the entire process of home appliances from new products to disposal, and the entire process from the user's perspective from childhood to the elderly.

As another technology that takes into account the above problem, application number 10-2021-002240, 'Care service provision system for each product life cycle', was proposed on February 19, 2021. The technology provides services for product purchase, installation, transfer, maintenance, and second-hand trading. The above technology does not take into account the usability of the device. Therefore, there is no consideration as to whether it is suitable for the user.

Filed on October 7, 2022, application number 10-2022-0128527, ‘Information processing method, information processing system, and information processing device for rental devices’ Filed on February 19, 2021, application number 10-2021-002240, ‘Care service provision system for each product life cycle’

The present invention proposes a technology that can manage the entire life cycle of home appliances.

The present invention proposes a technology for recommending the optimal home appliance according to the life of the home appliance user.

The present invention proposes a technology that optimally maintains the combination of home appliances and users.

The present invention proposes a technology that optimally maintains the combination of home appliances and the surrounding environment.

The present invention proposes a technology to maintain the optimal condition of home appliances from shipment to disposal.

The information processing system for home appliances of the present disclosure includes at least one first home appliance; A first terminal used by a user of the at least one first home appliance and on which information about the at least one first home appliance is displayed: and connected to the first terminal and the at least one first home appliance through a network It may include an information processing device.

Optionally, the information processing device may receive first information including usage information of the at least one first home appliance and second information about the user. Optionally, the information processing device may analyze the relationship between the at least one first home appliance and the user using the first information and the second information. Optionally, the information processing device may change the first home appliance and install the second home appliance according to the analysis result of the relationship.

Optionally, the first information may include at least one of the operating time, operating mode, consumption form state, and failure state of the at least one first home appliance.

Optionally, the second information may include at least one of the user's family status, address, current home appliances, building, housing structure, weather information, furniture, and economic status.

Optionally, at least one of the first information and the second information may be managed cumulatively.

Optionally, at least one of the at least one first home appliance and the second home appliance may be at least one of a new product, a used product, and a rental product. Rental products can be included here.

Optionally, it may include a second terminal connected to the information processing system, and the second terminal may include a consumer terminal that receives third information from the information processing device.

Optionally, it may include a second terminal connected to the information processing system, and the second terminal may be an installation provider terminal that installs at least one of the at least one first home appliance and the second home appliance.

Optionally, comprising a second terminal connected to the information processing system, wherein the second terminal may be a consumable supplier terminal that supplies at least one consumable of the at least one first home appliance and the second home appliance. there is.

Optionally, it may include a second terminal connected to the information processing system, and the second terminal may be a supplier terminal that supplies at least one of the at least one first home appliance and the second home appliance.

Optionally, it may include a second terminal connected to the information processing system, and the second terminal may be a manager terminal that manages the information processing management device.

Optionally, comprising a second terminal connected to the information processing system, wherein the second terminal is an A/S terminal in charge of after-sales service for at least one of the at least one first home appliance and the second home appliance. It can be.

Optionally, it may include a second terminal connected to the information processing system, and the second terminal may be an information provider terminal that provides fourth information necessary for operation of the information processing management device.

Optionally, it may include an external platform that connects to the information processing device.

Optionally, the external platform may receive the changed first home appliance as a used product.

Optionally, the external platform may supply the second home appliance.

The information processing device according to the present disclosure may include a human analysis module that receives user information and analyzes suitable home appliances according to user life information including the user's age.

The information processing device according to the present disclosure may include an environmental analysis module that analyzes the life of the home appliance according to environmental information including the location where the home appliance is placed.

The information processing device according to the present disclosure may include an appliance analysis module that analyzes status information including use of the home appliance.

The information processing device according to the present disclosure can manage the relationship between the user and the home appliance by collecting analysis results of the human analysis module, the environment analysis module, and the device analysis module. Accordingly, users can use home appliances better.

Optionally, the relationship between the user and the home appliance may include at least one of recommendation, transfer, acquisition, disposal, change, repair, exchange, replenishment of consumables, and inspection of the home appliance.

The information processing method of home appliances according to the present disclosure includes installing a code for the service of a life cycle management platform in a terminal; After approval of the terminal, uploading at least a portion of at least one of the personal information of the user associated with the terminal, the environmental information of the first home appliance associated with the terminal, and the device information of the first home appliance to the server. thing; The server analyzes the relationship between the user and the first home appliance; And it may include performing a first recommendation to the user for at least one of changing the first home appliance and installing the second home appliance.

Optionally, the first recommendation to the user may always be performed after the user's approval.

Optionally, the first home appliance may include two or more different types of home appliances.

Optionally, the server may include analyzing whether the first home appliance is operating abnormally. Optionally, if the first home appliance is a defective product, a change to the first home appliance may be first recommended. Here, the product abnormality may include that the product does not suit the user. Here, the product abnormality may include that the product is not suitable for the user. Here, the abnormal operation of the product may include a failure of the product. Here, failure of the product may include failure of software and hardware.

Optionally, at least one of changing the first home appliance and installing the second home appliance may include rental of the home appliance.

Optionally, at least one of the first home appliance and the second home appliance may include a group of at least two or more home appliances having the same purpose.

Optionally, the group of home appliances is a home appliance aimed at clothing and may include at least two of a washing machine, a dryer, a dehumidifier, and a styler.

Optionally, the group of home appliances are home appliances for air conditioning purposes and may include at least two of a cooling air conditioner, a heater, a humidifier, a dehumidifier, and a ventilation device.

Optionally, the group of home appliances is home appliances aimed at air quality and may include at least two of an air purifier, a hood, a ventilator, a vacuum cleaner, and a negative ion generator.

Optionally, according to the first recommendation, at least one of changing the first home appliance and installing the second home appliance may be performed. Optionally, the server may analyze at least one of a changed relationship between the user and the first home appliance and a relationship between the user and the second home appliance. Optionally, performing a second recommendation recommending a change to the first home appliance, a change to the second home appliance, and installation of a third home appliance.

Optionally, recommendations including the first recommendation and the second recommendation may continue until disposal of the home appliance.

According to the present invention, home appliances can be suitably used from launch to disposal. Accordingly, resources can be saved and usability can be improved.

According to the present invention, suitable home appliances can be used according to the entire life cycle of the user. This can be done without the user being aware of it. Ultimately, this has the effect of improving user convenience.

According to the present invention, it is possible to establish a use environment for home appliances suitable for co-users of the home appliance. Accordingly, there is an advantage of increasing convenience for joint users.

According to the present invention, a suitable home appliance can be found in response to the external environment in which the home appliance is placed, for example, a temperature and humidity environment. This can be done without the user being aware of it. Users can receive optimal home appliance services.

According to the present invention, contents such as supply of parts or after-sales service required for home appliances can be automatically performed. Accordingly, home appliances can always be maintained in the best operating condition.

1 is a diagram showing an information processing system for home appliances according to an embodiment.
Figure 2 is a configuration diagram of an information processing device for home appliances according to an embodiment.
3 is a diagram illustrating the relationship between an information processing device and at least one of the terminals.
Figure 4 is a diagram illustrating an embodiment of providing a learning model.
Figure 5 is a diagram showing the flow of an information processing method according to an embodiment.
Figure 6 is a diagram showing the flow of an information processing method according to an embodiment.
7 is a diagram illustrating a screen of a terminal.
Figure 8 is a diagram illustrating environmental information analysis.
Figure 9 is a diagram specifically explaining the steps of the device change plan (S28).
Figure 10 is a diagram illustrating a terminal screen viewed by a customer selecting an air purifier.
Figure 11 is a diagram showing an information processing method for home appliances according to an embodiment.
Figure 12 is a diagram illustrating a change in customer information. Figure 12(a) shows customer information before change, Figure 12(b) shows customer information after change, and Figure 12(c) shows environmental information after change. floor plan.
Figure 13 is a flowchart of an information processing method for home appliances according to an embodiment.
Figure 14 is a flowchart of an information processing method for home appliances according to an embodiment.

Hereinafter, specific embodiments of the present invention will be described in detail with reference to the drawings. However, the spirit of the present invention is not limited to the embodiments presented below, and those skilled in the art who understand the spirit of the present invention will be able to see other embodiments included within the scope of the same spirit, including the addition of limitations on components or elements, It can be easily proposed by changes, deletions, additions, etc., but it is said that this is also included within the scope of the present invention. The present invention may have many embodiments in which the idea is implemented, and in each embodiment, any part may be replaced with a corresponding part or a related part of another embodiment. The present invention may be one of the examples presented below, or a combination of two or more. In this application, the information processing method, information processing system, and information processing device examine the same inventive idea from different aspects. Any shortcomings in one embodiment can be supplemented by explanation of other embodiments. Any part of one embodiment may be expanded or changed according to the description of another embodiment. In the description of the drawings, identical or similar components are assigned the same reference numbers regardless of reference numerals, and overlapping descriptions thereof may be omitted. The suffixes “module” and “part” for components used in the following description are given or used interchangeably only for the ease of preparing the specification, and do not have distinct meanings or roles in themselves. In describing the embodiments disclosed in this application, if it is determined that detailed descriptions of related known technologies may obscure the gist of the embodiments disclosed in this specification, the detailed descriptions will be omitted. The attached drawings are only for easy understanding of the embodiments disclosed in this specification, and the technical idea disclosed in this specification is not limited by the attached drawings, and all changes, equivalents, and changes included in the spirit and technical scope of the present invention are not limited. It should be understood to include water or substitutes. Terms containing ordinal numbers, such as first, second, etc., may be used to describe various components, but the components are not limited by the terms. The above terms are used only for the purpose of distinguishing one component from another. When a component is said to be "connected" or "connected" to another component, it is understood that it may be directly connected to or connected to the other component, but that other components may exist in between. It should be. On the other hand, when it is mentioned that a component is “directly connected” or “directly connected” to another component, it should be understood that there are no other components in between. Singular expressions may include plural expressions, unless the context clearly dictates otherwise. In this application, terms such as “comprise” or “have” are intended to designate the presence of features, numbers, steps, operations, components, parts, or combinations thereof described in the specification, but are not intended to indicate the presence of one or more other features. It should be understood that it does not exclude in advance the possibility of the existence or addition of elements, numbers, steps, operations, components, parts, or combinations thereof.

In this application, home appliances may also include devices of the same type but used for commercial, public, and other purposes other than at home. In this application, the service may include a processor that provides processing results for requests for a specific purpose. At this time, service may be an abbreviation for a service module. Here, the processor may include hardware, software running on specific hardware, or software running on general-purpose hardware. The service may refer to certain data. In the description of the method of the present application, even if the first step (eg, S1) is located before the second step (eg, S2), the first step does not necessarily precede the second step. Depending on the content of the embodiment, the steps may change.

Figure 1 is a diagram showing an information processing system for home appliances according to an embodiment.

Referring to Figure 1, the information processing system for home appliances may include a user area (1) and an operator area (2). The user area 1 may be a dominant area for users who use home appliances. The operator area 2 may be the control area of an operator who provides home appliances, operates a system, or provides services.

The user area 1 may include a building 1a. Home appliances 1b can be placed in the building 1a. The building 1a may be connected to any structure to which a network is connected. The home appliance 1b may include home appliances such as massagers, water purifiers, vacuum cleaners, clothes care machines, refrigerators, washing machines, air purifiers, cookers, and air conditioners. Without being limited thereto, the home appliances may include various devices such as automobiles, plant growers, and pumps. The user area 1 may include a terminal 1c. The user 1d can perform communication using the terminal 1c. The terminal 1c can be linked to any structure to which a network is connected. The terminal may be compatible with the home appliance. The terminal may include at least one. The terminal may include at least two for direct or indirect interaction between terminals.

The operator area 2 may include a server 2c. The server 2c can perform at least some functions of the information processing device of the present invention. The information processing device may be used at least in part by the server 2c. The server 2c may be an operation server that operates the home appliance. In this case, the operation information of the home appliance can be obtained. The server 2c may be a communication server that communicates with the terminal. The server 2c may be a server of the manufacturer of the home appliance. The server 2c may be a server of an operator of the home appliance. In this case, management of the home appliance can be performed. For example, quality control can be performed. The server 2c may include a first server 2a that communicates with the home appliance 1b. The server 2c may include a second server 2b that communicates with the terminal 1c. The first and second servers 2a and 2b can communicate with each other. The first and second servers 2a and 2b may not be separated but may be configured as a single device. The first and second servers 2a and 2b may be implemented by at least one cloud system.

The first server 2a may receive information including the operating status of the home appliance 1b. For example, usage information such as operation time, operation mode, consumable form status, and failure status of the home appliance 1b may be transmitted. The first server 2a can control the operation of the home appliance. The second server 2b can transmit the operating status of the home appliance 1b and necessary information to the terminal 1c. Here, the necessary information may include all information helpful to the user 1d in relation to the home appliance. The second server 2b can receive request information from the terminal 1c. Here, the request information may be control information of the home appliance (1b) desired by the user.

The first server 2a may transmit status information of the home appliance 1b to the second server 2b. The second server 2b may transmit control information of the home appliance 1b to the first server 2a. The second server 2b can provide services to users. The service may include operating the home appliance in response to the user's needs. The service may include recommendation of the home appliance. The second server 2b may receive information such as the user's request, user information, user's environment, user's move, and user change. The second server 2b can transmit and receive information on home appliances associated with the user with the user. The second server 2b can be connected to the terminal 1c. The second server 2b can receive all information that determines the relationship between the user and the home appliance. Here, all information related to the use and selection of home appliances, such as family status, address, current home appliances, building, housing structure, weather information, furniture, and economic situation, can be entered.

The interaction between the server 2c, the home appliance 1b, the terminal 1c, and the user 1d will be briefly described.

The server can manage all home appliances that are the target of the service in order to perform the service. The home appliance is connected to the server through communication and can execute commands sent from the server. The service request may be received by the server through the home appliance. The terminal can apply for a service request. The terminal may refer to devices having a communication module, such as mobile phones, smartphones, laptops, and computers. The terminal can communicate directly with the server. The server can communicate with the home appliance.

The home appliance may have a unique device ID. The ID may be registered and managed on the server. When the home appliance accesses the server, the server can specify the home appliance through the device ID. The server may manage characteristic information of the home appliance along with the device ID. The home appliance may be fixed within a building. Stable communication with the server may be possible through an AP within the building. The terminal may communicate indirectly with the home appliance through the server.

Users can request and receive services for home appliances registered on the server through the home appliances. However, it may not be easy to request the service from a server through a home appliance. In this case, the service can be requested from the server through a device carried by the user, such as a terminal. To achieve this, an application program capable of implementing this may be installed on the terminal.

Users can request service by accessing the server and entering the unique device ID of the home appliance for which they wish to receive service. Users may be given a user ID and password. Users can log in to the site operated by the server and register all of their home appliances. Home appliances registered to the server may be registered to the server along with the corresponding user ID. This can be done by transmitting the user ID and the unique device ID of the home appliance matched with the user ID to the server through the site. Through these processes, the server can store user information related to the user and home appliance information related to the home appliance. User information and home appliance information can be matched and stored on the server.

The user can register as a member of the site through an application installed on the terminal and be given a user ID and password. The user can recognize the application as the applicant's ThinQ app. Users can register all of their home appliances with the above application. The application may be provided for remote service of at least one home appliance.

Users can request services through the terminal and easily obtain information such as service performance and completion. The service processing process includes receiving a service request to a server through at least one of the site, the terminal, and the home appliance, processing the service request by the server, and processing the service according to the processing code. This may include executing a command for a service.

Figure 2 is a diagram explaining the configuration of an information processing device for home appliances according to an embodiment.

Referring to FIG. 2, the information processing device 100 of the embodiment can connect to the network (N). The network can be connected to each node. The node may include a home appliance (1b), a terminal (1c), and an external device (1e). The external device 1e may be a device that provides information. The external device 1e does not exclude terminals, cloud systems, and edge devices. The external device 1e may include a server of 'Information processing method, information processing system, and information processing device for rental devices' disclosed in the prior art. Descriptions related to the present disclosure in the above prior art are considered to be included in the detailed description of the present disclosure, and descriptions may be omitted.

The information processing device may include a memory 105 that stores information. The information processing device may include a central processing unit 104 that makes decisions with reference to necessary information. The information processing device may include a human analysis module 101 that analyzes the user. The human analysis module can analyze the current status of users using home appliances. The human analysis module can suggest home appliances suitable for the current user. The human analysis module can analyze users as a set of at least two people. The human analysis module can analyze suitable home appliances according to the user's life. Here, life can include the entire cycle from birth to death. The human analysis module may be included as part of the central processing unit 104. The human analysis module may be stored as a program in the memory 105. As an example, in the case of a one-person household, the human analysis module may recommend low-capacity home appliances as a result of the analysis.

The information processing device may include an environmental analysis module 102 that analyzes the environment. The environmental analysis module can analyze the environment in which home appliances are used. The environmental analysis module can analyze the external environment centered on home appliances. The environment may include information selected from address, location where the home appliance is placed, other related home appliances, buildings, house structure, power situation, weather information, and furniture. The environmental analysis module can analyze whether the environment is suitable for the current home appliance. For example, the environment analysis module can analyze whether the relocating user's environment matches the current home appliance. If the environment to be relocated does not suit the home appliance, replacement of the home appliance may be recommended. Here, replacement may include second-hand sales. The environmental analysis module can jointly analyze one or more pieces of information selected from a plurality of pieces of information. The environmental analysis module can analyze environmental information excluding human factors analyzed by the human analysis module 101. The environmental analysis module can suggest home appliances suitable for the current environment. The environmental analysis module may be included as part of the central processing unit 104. The environmental analysis module may be stored as a program in the memory 105. As an example, the environmental analysis module may recommend the purchase of an air purifier if the current address is located on a road.

The information processing device may include a device analysis module 103 that analyzes home appliances. The device analysis module can analyze the status of home appliances. The device analysis module can analyze the home appliance itself. The device analysis module may include information selected from the following information: usage status, accumulated usage time, average one-time usage, usage time, usage period, consumable status, failure state, usage mode, and usage characteristics of the home appliance. The device analysis module can jointly analyze one or more pieces of information selected from a plurality of pieces of information. The device analysis module may include information managed in the built-in memory of the home appliance. The device analysis module can suggest additional treatment needed for the current device. The additional treatment may suggest replenishment of consumables, replacement of parts, and necessary treatment. The additional treatment can be transmitted to each terminal shown in FIG. 3. The device analysis module may be included as part of the central processing unit 104. The device analysis module may be stored as a program in the memory 105. As an example, the device analysis module may suggest sale to the user if the device has not been used for a long period of time.

The central processing unit 104 may collect analysis results of the human analysis module 101, the environment analysis module 102, and the device analysis module 103. The central processing unit can manage the relationship between the user and the home appliance according to the results of the three analysis modules. Here, the management may include all contents such as recommendation, transfer, acquisition, disposal, change, repair, exchange, replenishment of consumables, and inspection. The information processing device 12 includes an I/O module that transmits and receives information, a display that displays information, a bus that is a path for transmitting and receiving information within the device, an input terminal used by the device manager, and a power supply that stably supplies power. It may include various peripheral devices such as devices.

The information processing device 100 can be connected to at least one terminal 1c. The information processing device can transmit and receive information with at least one terminal. Below, the terminal will be described in detail. Figure 3 is a diagram explaining the relationship between the information processing device and at least one terminal.

Referring to FIG. 3, the information processing device 100 can connect to at least one terminal through a network (N). The information processing device can be called a life cycle management platform. The information processing device can be a platform that manages the entire life cycle of home appliances. The information processing device can be a platform that manages the user's entire life cycle from birth to death. The information processing device can be a platform that manages the relationship between users and home appliances to maintain an appropriate relationship. When the information processing device is observed by an external terminal and a user of the terminal, it can be referred to as a life cycle management platform.

The terminal 1c can link with the user 1d of the terminal. The terminal can access the life cycle management platform and participate in the operation of the platform. Hereinafter, the abbreviated platform refers to the life cycle management platform. Below, only the type of user is described without using the name of the terminal. For example, 'consumer's terminal' can be abbreviated as 'consumer'.

The terminal will be described in detail.

A consumer 31 in demand for the home appliance can access the platform 100. The consumer is a node that receives information provided by the platform and can be referred to as a consumer. The consumer may provide first information to the platform. Here, the first information may include at least one of personal information, personal information, and environmental information. The consumer may receive second information from the platform. Here, the second information may be information desired by the consumer. Here, the second information may be information about home appliances suitable for the consumer. Here, whether it is suitable can be determined by referring to the personal information, environmental information, and device information. Here, the device information may be specification information of a home appliance. The first information and the second information are examples. The first information may be any information that can identify the consumer. The second information may be information needed by the consumer. The second information may be information provided by another terminal 1c, a home appliance 1b, and an external device 1e. The second information may be information processed by the platform. The consumer may be similar to a user of a home appliance. Even users who do not use home appliances can receive information provided by the platform. For example, a consumer who wants to purchase a home appliance may not yet be a user.

An installation provider 32 who installs the home appliance can access the platform 100. The installation provider can perform tasks such as new installation, relocation installation, collection, disposal, mobile installation, and additional installation of home appliances. The installation provider may provide first information to the platform. Here, the first information may include at least one of personal information, location information, rating information, and trust information. The installation provider may receive second information from the platform. Here, the second information may include the consumer's needs information. The first information and the second information are examples. The first information may be any information that can identify the installation provider. The second information may be information required by the installation provider. The second information may be information provided by another terminal 1c, a home appliance 1b, and an external device 1e. The second information may be information processed by the platform. The platform can connect consumers who need the work of installation providers. The consumer 31 can easily select the installation provider 32.

A consumables supplier 33 that supplies parts for the home appliance can access the platform 100. The consumable supplier may perform tasks such as providing consumable information required for home appliances, providing handling information, consumable price information, consumable specification information, consumable installation, and consumable delivery. The consumables supplier may provide first information to the platform. Here, the first information may include at least one of personal information, location information, rating information, and trust information. The consumables supplier may receive second information from the platform. Here, the second information may include the consumer's needs information. The first information and the second information are examples. The first information may be any information that can identify the consumable supplier. The second information may be information needed by the consumable supplier. The second information may be information provided by another terminal 1c, a home appliance 1b, and an external device 1e. The second information may be information processed by the platform. The platform can connect consumers who need the work of consumables suppliers. The consumer 31 can easily select the consumable supplier 33.

An appliance supplier 34 that supplies the home appliances can access the platform 100. The device supplier may perform tasks such as providing device information necessary for home appliances, providing handling information, device price information, device availability information, device installation, and device delivery. The device suppliers may include home appliance manufacturers, home appliance distributors, and home appliance dealers. The device provider may provide first information to the platform. Here, the first information may include at least one of personal information, location information, rating information, and trust information. The device provider may receive second information from the platform. Here, the second information may include the consumer's needs information. The first information and the second information are examples. The first information may be any information that can identify the device supplier. The second information may be information required by the device supplier. The second information may be information provided by another terminal 1c, a home appliance 1b, and an external device 1e. The second information may be information processed by the platform. The platform can connect consumers who need the work of device suppliers. The consumer 31 can easily select the device supplier 33.

The manager 35, which manages the platform, can access the platform 100. The manager can perform tasks such as treatment, system operation, policy decision, solution provision, and troubleshooting necessary for platform operation. The manager may include an operator or administrator of the platform. The manager may provide first information to the platform. Here, the first information may include at least one of platform operation information, security information, terminal authentication information, and terminal authority information. The manager may receive second information from the platform. Here, the second information may include the operating status of the platform. The first information and the second information are examples. The first information may be any information necessary for operation of the platform. The second information may be platform status information. The second information may be information provided by another terminal 1c, a home appliance 1b, and an external device 1e. The second information may be information processed by the platform. The platform can connect the manager with necessary terminals, devices, and external devices.

An A/S provider 36 that provides after-sales service for the home appliance can access the platform 100. The A/S provider can perform tasks such as providing service information for home appliances, handling information, service price information, service specification information, service schedule information, and business trip schedule. The A/S provider may include home appliance manufacturers, home appliance stores, consignment service providers, and professional service providers. The A/S provider can provide first information to the platform. Here, the first information may include at least one of personal information, location information, rating information, and trust information. The A/S provider can receive second information from the platform. Here, the second information may include the consumer's needs information. The first information and the second information are examples. The first information may be any information that can identify the A/S provider. The second information may be information needed by the A/S provider. The second information may be information provided by another terminal 1c, a home appliance 1b, and an external device 1e. The second information may be information processed by the platform. The platform can connect consumers who need the work of A/S providers. The consumer 31 can easily select the A/S provider 36.

An information provider 37 who provides information necessary for operation of the platform can access the platform 100. The above information provider may perform tasks such as providing weather information, pollution information, statistical information, safety information, and other information. The information providers may include public institutions, statistical agencies, and external servers. The information provider may provide first information to the platform. Here, the first information may include at least one of personal information, location information, rating information, and trust information. The information provider may receive second information from the platform. Here, the second information may include platform needs information. The information provider may provide third information to the platform. Here, the third information may be answer information corresponding to the second information. For example, if the second information is weather request information for a specific location, the third information may be weather information for a specific location. The first information, the second information, and the third information are examples. The first information may be any information that can identify the information provider. The second information may be information requested by the platform. The third information may be an answer to the second information. The second information and the third information may be information provided by another terminal 1c, a home appliance 1b, and an external device 1e. The second information may be information processed by the platform. The platform can operate the platform smoothly using information provided by the information provider. The platform can provide better information to each terminal and device by using the information provided by the information provider.

An external platform (1e) that is helpful in operating the platform can access the life cycle management platform (100). The external platform 1e may be an external device. An external device can operate as a platform. The external platform may include an information processing system for rental devices. The external platform can be used to supply and demand home appliances on the platform. Here, the home appliance may be at least one of new, rental, and used. The platform 100 can receive necessary home appliances from the external platform 1e. The platform 100 can supply used home appliances to the external platform 1e. The platform 100 can exchange information with the external platform 1e.

The information processing device of the present disclosure can be operated through information transmission and reception between the terminal, the device, and the external device. The information processing device may use a learning model. The learning model can be implemented by artificial intelligence. At least one of the human analysis module 101, the environment analysis module 102, and the device analysis module 103 may be implemented with the learning model. The learning model can show better performance as more information is used.

Figure 4 is a diagram explaining an embodiment of providing a learning model.

Referring to FIG. 4, the server 2c may include an AI (Artificial Intelligence) server. The AI (Artificial Intelligence) server may refer to a device that trains an artificial neural network using a machine learning algorithm or uses a learned artificial neural network. Here, the AI server may be composed of multiple servers to perform distributed processing, and may be defined as a 5G network. At this time, the AI server may be included as a part of the display device 25 and may perform at least part of the AI processing. .

The AI server may include a communication unit 21, a memory 23, a learning processor 24, and a response processor 26. The communication unit 21 can transmit and receive data with an external device such as the display device 25. The memory 23 may include a model storage unit 23-1. The model storage unit 23-1 may store a model being trained or learned through the learning processor 24 (or artificial neural network, 23-2). The learning processor 24 can train the artificial neural network 23-2 using training data. The learning model may be used while mounted on the AI server 2d of the artificial neural network, or may be mounted and used on an external device such as the display device 25.

The learning model may be implemented in hardware, software, or a combination of hardware and software. When part or all of the learning model is implemented in software, one or more instructions constituting the learning model may be stored in the memory 23. The response processor 26 may infer a result value for new input data using a learning model and generate a response or control command based on the inferred result value.

The learning model implemented by the AI server can determine the operation of the information provision device. The learning model may perform analysis performed by at least one of the human analysis module 101, the environment analysis module 102, and the device analysis module 103. The learning model can infer an answer corresponding to the analysis results of the analysis modules 101, 102, and 103. For example, according to the analysis results from the human analysis module 101, the environment analysis module 102, and the device analysis module 103, home appliance B suitable for consumer A may be proposed. For example, the proposal may utilize at least one of accumulated information among the personal information of consumer A, the environment information in which home appliance B is placed, and the device information of home appliance B. The accumulated information is past information and can be used for learning a learning model.

Below, an information processing method for home appliances according to the present disclosure will be described. Figure 5 is a diagram showing the flow of an information processing method according to an embodiment.

Referring to Figure 5, the terminal can install the thinQ app (S1). Here, the ThinQ app may include code for the life cycle management platform service. The ThinQ app may include code for processing the information processing method of the embodiment. The terminal may approve the upload of at least a portion of at least one of the personal information, the environmental information, and the device information (S2). The personal information may be personal information of a user or consumer linked to the terminal. The personal information can be analyzed in the human analysis module 101. The environmental information may be environmental information for using the home appliance. The environmental information can be analyzed in the environmental analysis module 102. The device information may include usage information of home appliances. The device information can be analyzed in the device analysis module 103. For example, the device information can be implemented by registering the washing machine currently used by the user on the platform 100. For example, as a result of the analysis of the device analysis module 103, if the usage of the washing machine is too frequent and the amount of laundry is small, an additional washing machine with a smaller capacity may be recommended.

If there is approval from the terminal (S2), related information can be transmitted to the server (S3). It may be terminated without approval from the terminal. Here, the server may be a first or second server. The first server may receive the related information from the home appliance. The second server may receive the related information from the terminal. For example, the relevant information may include 000 Gangnam-daero, Seocho-gu, Seoul. The related information may be basic information of the personal information, the environmental information, and the device information. The related information may include location information. The location information may be location information of a home appliance. The relevant information may include information such as family members, number of family members, building type, residential environment, and owned home appliances.

The server can analyze environmental information (S4). The environmental information may include information such as country, location, terrain, and climate. The server can receive information from the information provider 37. For example, the above environmental information includes information about a hot and humid climate, very severe yellow dust in spring, fine dust originating from China in winter 30% higher than the national average, and vehicle exhaust and dust 70% higher due to its location adjacent to Gangnam-daero. You can. The server can receive customer detailed information (S5). The detailed information may include information such as age, gender, identity, and lifestyle. The above detailed information can be used for human analysis. For example, the customer may be a 31-year-old female who works 100% from home as a freelancer.

Analysis of the personal information, environmental information, and device information may be performed. The analysis can be performed by the second server 2b (S6). The analyzed information can be transmitted to the terminal.

According to the analysis of the analysis modules 101, 102, and 103, life cycle management suitable for at least one of the customer and the home appliance can be performed (S7). Services available in life cycle management may include various services as already described. Afterwards, the customer can be requested to approve the management of the life cycle management platform (S8). The execution of the life cycle management platform (S7) can be performed prior to the management approval request (S8). This is because it is possible to analyze in advance and provide information to customers when they want it.

If the customer approves the management of the life cycle management platform (S11), home appliances can be selected (S12) and supply of home appliances can be proposed (S9). If the customer does not approve the management of the life cycle management platform, it can be terminated. The request for approval (S8) for management of the life cycle management platform can be performed at regular intervals. The supply proposal (S9) of home appliances can be performed in a transmission and reception step between the manager 35 and the consumer 31. After the supply of home appliances is determined, purchase or rental installation can be performed (S10).

The above method can be preferably applied to a situation where a consumer receives a new supply of home appliances. For example, a life cycle management platform can analyze a consumer's current washing machine. As a result of the analysis, it can be determined that it is preferable to occasionally operate a high-capacity washing machine compared to repeatedly using a low-capacity washing machine. In this case, it may be recommended to rent a high-capacity washing machine. As another example, in an environment with an actual floor space of 7 pyeong, an LG Objet window-type air conditioner, a 300L convertible, a hot and cold water purifier, and a 9Kg washing machine can be proposed. Additionally, a styler can be suggested. The styler can serve as both a dryer and a space dehumidifier because the amount of laundry is not large for a single-person household. As another example, it may be the interior configuration of an 18-pyeong street side building. In this case, as it is an area with excessive fine dust, a single-stage 360 air purifier with twice the functionality of the actual average number can be proposed. In addition, the 27-inch StandbyMe TV can be used as a laptop 2nd monitor and TV. Through this, it is possible to create both an office environment and a relaxation environment.

Below, we describe various information processing methods performed by the life cycle management platform. It illustrates various information processing methods that occur in various home appliances. Figure 6 is a diagram showing the flow of an information processing method according to an embodiment.

Referring to Figure 6, home appliances used by customers can be analyzed (S21). For example, in a washing machine, you can see that the wool cycle is three times more frequent than the average cycle. As another example, in the case of the styler, it can be seen that the styler is used three times a day, which is four times higher than that of the average user. As another example, in the case of a water purifier, it can be seen that the daily water discharge amount is 4L, which is 20% more than the optimal water discharge amount. As another example, in the case of an air purifier, it operates 24 hours a day, and the average level of ultrafine dust is 32, so it can be judged that the level is high even though the purifier is in operation. In addition to this, various judgments may be possible.

The results of the analysis can be fed back to the customer (S22). In response to feedback and the customer's judgment based on the feedback, the platform can perform cooperation with various terminals shown in Figure 3. Describes various exemplified cooperation modes.

The home appliance may be a washing machine (S23). As a result of the analysis, it can be determined that washing is not performed properly due to the user using detergent incorrectly (S23a). As a result of the analysis of the washing machine, it is possible to recommend a wool washing machine detergent optimized for the customer's washing machine. As a result of the analysis of the washing machine, a cold water-only detergent can be recommended. The life cycle management platform can connect customers with consumables suppliers (33) to enter the market (S23b) and guide the purchase of the relevant detergent (S23c). When necessary, the manager 35 can intervene and provide assistance to the consumer 31. Afterwards, analysis of human information, environmental information, and device information can be continued (S29).

The home appliance may be a styler (S24). As a result of the analysis, it can be identified that at least one additional processing is required (S24a). As a result of the analysis of the styler, the styler owned by the customer can guide the customer to use scented sheets at Woolcos. As a result of the analysis of the styler, it can be recommended that the styler filter needs to be cleaned due to excessive usage. The life cycle management platform can guide customers to enter the service market in connection with A/S (S24b) and to receive cleaning progress (S24c). The reception result can be announced to each terminal on the platform. For example, the above-mentioned reception results can be opened to the consumables supplier 33 and A/S 36 (S24d). Afterwards, cleaning can be performed (S24e). When necessary, the manager 35 can intervene and provide assistance to the consumer 31. Afterwards, analysis of human information, environmental information, and device information can be continued (S29).

The home appliance may be a window-type air conditioner (S25). As a result of the analysis, it can be identified that at least one additional processing is required (S25a). As a result of the analysis of the window-type air conditioner, it can be determined that the filter of the device owned by the customer is contaminated. The window-type air conditioner can be installed in an area with excessive fine dust or on the side of a street. The life cycle management platform can perform services in connection with A/S (36) at the customer (S25b). Unlike stylers, window-type air conditioners may require the home appliance manufacturer's own after-sales service. In this case, it may not be open to multiple A/S. Service can be performed directly at the A/S (36) operated by the manufacturer. This is because window-type air conditioners require high power and have a high risk of breakdown due to refrigerant leakage. When necessary, the manager 35 can intervene and provide assistance to the consumer 31. Afterwards, analysis of human information, environmental information, and device information can be continued (S29).

The home appliance may be an air purifier (S26). As a result of the analysis, it can be identified that at least one additional processing is required (S26a). As a result of the analysis of the air purifier, it can be seen that regular inspection has not been performed for a long time. In this case, there may be problems such as filter contamination. The life cycle management platform can guide customers to enter the service market in connection with consumables suppliers (33) or A/S (36) (S26b) and to register the progress of regular inspection (S26c). The reception result can be announced to each terminal on the platform. For example, the above submission results can be opened to the consumables supplier 33 and A/S 36 (S26d). Afterwards, the service can be performed (S26e). When necessary, the manager 35 can intervene and provide assistance to the consumer 31. Afterwards, analysis of human information, environmental information, and device information can be continued (S29).

Home appliances may operate abnormally (S27). There is no limitation on the type of the home appliance. The abnormal operation may include failure of home appliances. The abnormal operation may include an operation that deviates from the expected level even if the operation is performed. The abnormal operation may include cases where normal operation is impossible due to a problem with the home appliance. It is determined whether the abnormal operation is a product problem (S27a), and if it is not a product problem, service can be performed in connection with A/S (36). It is determined whether the abnormal operation is a product problem (S27a), and if it is not a product problem, the operation of the home appliance can be stopped in connection with the consumer 31. The recipient can eliminate the cause of non-growth behavior. It is determined whether the abnormal operation is a product problem (S27a), and if it is a product problem rather than the abnormal operation, a change to the home appliance can be proposed (S28). Here, the product abnormality may mean that the product does not suit the user. Here, modification may include replacement, exchange, and/or repair. Here, the change may be a lack of capacity of the product. For example, the capacity of the air purifier may be insufficient. When necessary, the manager 35 can intervene and provide assistance to the consumer 31. Afterwards, analysis of human information, environmental information, and device information can be continued (S29).

Depending on the type of home appliance and the operating state of the home appliance, the platform may be capable of processing various sequences. Customers can check information through the terminal. Figure 7 is a diagram illustrating a screen of a terminal.

Figure 7(a) is a diagram illustrating the initial screen of the platform. Figure 7(b) is a diagram illustrating input of personal information and device information. Figure 7(c) is a diagram illustrating a customer viewing information on a recommended home appliance. Figure 7(d) is a diagram of a customer identifying his/her home appliances.

Figure 8 is a diagram illustrating the environmental information analysis. Referring to FIG. 8, a diagram of a predetermined indoor space shows a state in which a plurality of home appliances are operating. As a result of the environmental analysis, it can be seen that the air quality is poor. The environmental analysis can use the customer's location information and the customer's indoor space.

In this case, operating the air purifier may not improve air quality. At this time, it can be judged to be an abnormal operation (S27) described in FIG. 6 above. In this case, it can be determined that the cleaning capacity of the air purifier is insufficient. Figure 9 is a diagram specifically explaining the steps of the device change plan (S28).

Referring to Figure 9, current air purifiers cannot meet the demand for air purification in indoor spaces. Accordingly, a change to a medium to large air purifier can be recommended (S31). The cause may be a highly polluted area. If the customer approves the proposal (S32), processes such as renting, changing, replacing, and purchasing the home appliance can proceed (S33). If the customer does not approve the proposal, you can inform the customer again later.

Afterwards, at the physical level, air purifiers will be rented, changed, replaced, and purchased through the cooperation of equipment suppliers 34, installation suppliers 32, information providers 37, and consumables suppliers 33. (S34). Regarding the installation and replacement of the air purifier, the information processing system, information processing device, and information processing method for rental devices introduced in the prior art can be applied. To the extent necessary, each description of the technology is included in this disclosure. Figure 10 is a diagram illustrating a screen of a terminal observed by a customer selecting an air purifier.

Customer personal information may change due to marriage or childbirth. Customer's environmental information may change due to moving, etc. Customers may change device information due to gifts, etc. In addition, the relationship between customers and home appliances can change due to various factors. Below, we describe an information processing method for home appliances that can respond to changes in customer information. Figure 11 is a diagram showing an information processing method for home appliances according to an embodiment.

Referring to FIG. 11, the personal information, environmental information, and device information can be uploaded (S41). Each analysis module 101, 102, and 103 can analyze the information. Changes to the above information may occur (S42). Changes may include environmental changes, lifestyle changes, etc. According to the above changed information, the life cycle management platform can perform analysis (S43). When the analysis is performed, at least one home appliance may be generated that is needed or can be recommended to the customer. Here, recommendations may be various events such as change, purchase, replacement, transfer, and addition. If there is a home appliance that can be recommended, it is further determined whether there is an existing home appliance (S44). If there are overlapping home appliances as a result of the determination, the overlapping home appliances can be excluded from the recommended home appliances (S47).

The platform suggests home appliances that can be recommended (S45), and the customer can approve the proposal (S46). Afterwards, cooperation between multiple terminals connected to the platform can be performed (S48). Home appliances can be configured as recommended through the cooperation of the various terminals.

Figure 12 is a diagram illustrating changes in customer information. Figure 12(a) shows customer information before change. Figure 12(b) shows customer information after change. Figure 12(c) is a diagram showing environmental information after change. Here, the environmental information may exemplify indoor space.

Home appliances that can be recommended may occur due to changes in the customer's environmental information. For example, 2in1 heating/cooling air conditioner, window air conditioner, 360 air purifier 2-stage, Aerotower air purifier, wash tower, styler, 87-inch OLED TV, shoe styler, 20L dehumidifier, A9 all-in-one vacuum cleaner + additional battery pack, etc. are proposed. can do. In addition to changing the above environmental information, the following devices can be recommended by changing the customer's personal information. Additional suggestions include an under-sink sterilizing water purifier, a Kraft Ice object refrigerator, a portable air conditioner, a light wave oven, and a dishwasher.

Figure 13 is a flowchart of an information processing method for home appliances according to an embodiment. This embodiment is an embodiment in which the relationship between the customer and the home appliance changes and the customer approves the recommendation. At least one of the personal information, the environmental information, and the device information may be changed, thereby changing the relationship between the customer and the home appliance. This flow chart is an example of a home appliance.

Referring to FIG. 13, the recommended home appliance may be a clothing appliance for clothing (S51). The clothing appliance may include a washing machine for washing clothing, a dryer for drying clothing, a dehumidifier for removing moisture from clothing, and a styler (clothing care machine) for managing clothing. In this way, home appliances that can be grouped together for the same purpose can be called 'a group of home appliances.' If the object is clothing, it can be said to be ‘a group of home appliances for clothing.’ The 'group of home appliances' may include a variety of cases, such as a group of home appliances for air conditioning and a group of home appliances for cooking.

This illustrates the platform's recommendation of a group of home appliances for the clothing and the change of the home appliances by the customer's approval of the recommendation (S51a). In a multi-person household, you can be notified that the capacity of the styler, including the drying function, has reached its limit. For multi-family households, you can suggest changing from a washing machine to a wash tower. As the environment changes from 7 pyeong to 44 pyeong, it is possible to suggest adding a dehumidifier for a separate space, and changing the styler capacity from 3 to 5 sets. Accordingly, customers can learn additional information about home appliances that they did not know about. Customers can build and use home appliances in an environment more suited to them. Customers can optimally build and use the above-mentioned ‘home appliances for clothing’ together. When a customer collectively builds and uses home appliances, the convenience of using the home appliances increases.

The recommended home appliance may be an air conditioning device for air conditioning (S52). The air conditioning equipment may include various types of cooling air conditioners, heaters, humidifiers, dehumidifiers, and ventilation devices. These devices may be ‘a group of home appliances for air conditioning’.

This illustrates the platform's recommendation of a group of home appliances for air conditioning and the change of the home appliances by the customer's approval of the recommendation (S52a). The existing 2in1 air conditioner can be maintained. You may suggest adding a window air conditioner to the second room. In a study room or study room, installation of a window-type air conditioner is not possible, and installation of a portable air conditioner can be proposed. It may be suggested to install a humidifier in the bedroom. Accordingly, it is possible to better establish a home appliance environment for air conditioning. The same effect can be expected as using a group of home appliances for the above clothes.

The recommended home appliance may be an air quality device for air quality (S53). The air conditioning equipment may include various types of air purifiers, hoods, ventilators, vacuum cleaners, and negative ion generators. These devices may be ‘a group of home appliances for air quality’.

This illustrates the platform's recommendation of a group of home appliances for air quality and the change of the home appliances by the customer's approval of the recommendation (S53a). You can change the living room layout of the 360 air purifier. The location of the 360 air purifier can be changed between the kitchen and living room. You can suggest renting an Aerotower air purifier for the master bedroom. This suggests rental rather than purchase, and rental may end after trial use. Accordingly, a better environment for air quality can be established. The same effect can be expected as with the above-described clothing and a group of home appliances for air conditioning.

The above group of home appliances can be proposed in more diverse forms. The group of home appliances may include at least one home appliance. The group of home appliances may include at least one type of home appliance. Afterwards, the home appliance can be replaced according to the recommendation and approval (S54).

Changes to the home appliances may include changes to new products, used products, and rental products. Changes to the above home appliances will be described. Figure 14 is a flowchart of an information processing method for home appliances according to an embodiment. This embodiment can be performed after recommendation and approval of home appliances.

Referring to Figure 14, new products, used products, and rental products can be installed according to the information approved by the customer. At this time, along with installation, the product can be collected according to the details approved by the customer. If the customer continues to use the existing product, the product may not be collected (S61). Depending on the customer's approval, the product can be installed (S62). Existing products can be processed according to customer approval (S64). The platform may propose the purchase of the existing product (S65). If there is customer approval for the purchase of the existing product, the platform can propose a purchase price for the existing product (S66). If there is customer approval for the purchase price, the existing product can perform any of the processes such as collection, sale, and upload to the rental platform (S67).

Application No. 10-2022-0128527, the method of 'Information processing method, information processing system, and information processing device for rental devices' can be applied to the present disclosure for installation of rental products and uploading of rental products. The contents of the above application are deemed to be included in the description of the present invention within the scope of understanding and practice.

According to this embodiment, the usability of the existing product can be increased. Accordingly, resources can be saved. Distribution of usable home appliances can be promoted.

According to the present invention, it is possible to recommend a suitable home appliance to a user during the user's illness and/or throughout the life of the home appliance. Accordingly, users can use home appliances that suit them. Home appliances can be used well until they are discarded.

1: User area
1e: External device
2: Operator area
100: Information processing device
101: Human analysis module
102: Environmental analysis module
103: Device analysis module
31: Consumer

Claims (20)

at least one first home appliance;
A first terminal used by a user of the at least one first home appliance and on which information about the at least one first home appliance is displayed: and
Comprising an information processing device connected to the first terminal and the at least one first home appliance through a network,
The information processing device,
Receiving first information including usage information of the at least one first home appliance and second information about the user;
Analyzing a relationship between the at least one first home appliance and the user using the first information and the second information; and
According to the results of the analysis of the relationship, performing a process including recommending at least one of changing the first home appliance and installing the second home appliance.
Information processing system for home appliances. According to claim 1,
The first information is an information processing system for a home appliance including at least one of an operation time, an operation mode, a consumable state, and a failure state of the at least one first home appliance. According to claim 1,
The second information includes at least one of the user's family situation, address, current home appliance, building, housing structure, weather information, furniture, and economic situation. According to claim 1,
An information processing system for home appliances that accumulates and manages at least one of the first information and the second information. According to claim 1,
An information processing system for home appliances, wherein at least one of the at least one first home appliance and the second home appliance is at least one of a new product, a used product, and a rental product. According to claim 1,
It includes a second terminal connected to the information processing system,
The second terminal is,
a consumer terminal that receives third information from the information processing device;
an installation provider terminal that installs at least one of the at least one first home appliance and the second home appliance;
a consumables supplier terminal that supplies at least one consumable of the at least one first home appliance and the second home appliance;
a supplier terminal that supplies at least one of the at least one first home appliance and the second home appliance;
a manager terminal that manages the information processing management device;
an A/S terminal responsible for after-sales service for at least one of the at least one first home appliance and the second home appliance; and
An information processing system for home appliances including at least one of information provider terminals that provide fourth information necessary for operation of the information processing management device. According to claim 1,
An information processing system for home appliances including an external platform connected to the information processing device. According to claim 7,
The external platform is an information processing system for home appliances that receive the changed first home appliance as a used product. According to claim 8,
The external platform is an information processing system for home appliances that supplies the second home appliance. A human analysis module that receives user information and analyzes suitable home appliances according to the user's life information including the user's age;
an environmental analysis module that analyzes the life of the home appliance according to environmental information including the location where the home appliance is placed;
an appliance analysis module that analyzes status information including use of the home appliance; and
Collecting analysis results of the human analysis module, the environment analysis module, and the device analysis module to manage the relationship between the user and the home appliance,
Information processing device for home appliances. According to claim 10,
The relationship between the user and the home appliance includes at least one of recommendation, transfer, acquisition, disposal, change, repair, exchange, consumables replenishment, and inspection of the home appliance. Installing the code for the life cycle management platform service on the terminal;
After approval of the terminal,
Uploading at least a portion of at least one of the user's personal information associated with the terminal, environmental information of a first home appliance associated with the terminal, and device information of the first home appliance to a server;
The server analyzes the relationship between the user and the first home appliance; and
An information processing method for a home appliance, comprising performing a first recommendation to recommend at least one of a change to the first home appliance and installation of a second home appliance to the user. According to claim 12,
An information processing method for home appliances in which the first recommendation to the user is always performed after the user's approval. According to claim 12,
An information processing method for home appliances, wherein the first home appliance includes two or more home appliances of different types. According to claim 12,
The server analyzes whether the first home appliance is operating abnormally; and
An information processing method for a home appliance that first recommends a change to the first home appliance when the first home appliance is defective. According to claim 12,
An information processing method for a home appliance, wherein at least one of the change of the first home appliance and the installation of the second home appliance includes rental of the home appliance. According to claim 12,
An information processing method for a home appliance, wherein at least one of the first home appliance and the second home appliance includes a group of at least two home appliances having the same purpose. According to claim 17,
The above group of home appliances,
Appliances intended for clothing, including at least two of a washing machine, dryer, dehumidifier, and styler,
Home appliances for air conditioning purposes, including at least two of a cooling air conditioner, a heater, a humidifier, a dehumidifier, and a ventilation device,
Home appliances for the purpose of air quality, including at least two of an air purifier, hood, ventilator, vacuum cleaner, and negative ion generator,
An information processing method for home appliances that includes at least one of the following. According to claim 12,
in accordance with the first recommendation, performing at least one of changing the first appliance and installing a second appliance;
The server analyzes at least one of a changed relationship between the user and the first home appliance and a relationship between the user and the second home appliance; and
An information processing method for home appliances, including performing a second recommendation recommending a change in the first home appliance, a change in the second home appliance, and installation of a third home appliance. According to claim 19,
A method of processing information for a home appliance in which recommendations including the first recommendation and the second recommendation continue until disposal of the home appliance.

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