[go: up one dir, main page]
More Web Proxy on the site http://driver.im/

KR20170060697A - Voice guid service system and method for billing of electric charges based on smart-phone for partially sighted porson - Google Patents

Voice guid service system and method for billing of electric charges based on smart-phone for partially sighted porson Download PDF

Info

Publication number
KR20170060697A
KR20170060697A KR1020150165161A KR20150165161A KR20170060697A KR 20170060697 A KR20170060697 A KR 20170060697A KR 1020150165161 A KR1020150165161 A KR 1020150165161A KR 20150165161 A KR20150165161 A KR 20150165161A KR 20170060697 A KR20170060697 A KR 20170060697A
Authority
KR
South Korea
Prior art keywords
voice guidance
voice
user
guidance service
bill
Prior art date
Application number
KR1020150165161A
Other languages
Korean (ko)
Other versions
KR101813565B1 (en
Inventor
남상현
이재구
Original Assignee
한전산업개발 주식회사
주식회사 인텍정보통신
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 한전산업개발 주식회사, 주식회사 인텍정보통신 filed Critical 한전산업개발 주식회사
Priority to KR1020150165161A priority Critical patent/KR101813565B1/en
Publication of KR20170060697A publication Critical patent/KR20170060697A/en
Application granted granted Critical
Publication of KR101813565B1 publication Critical patent/KR101813565B1/en

Links

Images

Classifications

    • G06Q50/30—
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/04—Billing or invoicing
    • G—PHYSICS
    • G09—EDUCATION; CRYPTOGRAPHY; DISPLAY; ADVERTISING; SEALS
    • G09B—EDUCATIONAL OR DEMONSTRATION APPLIANCES; APPLIANCES FOR TEACHING, OR COMMUNICATING WITH, THE BLIND, DEAF OR MUTE; MODELS; PLANETARIA; GLOBES; MAPS; DIAGRAMS
    • G09B21/00—Teaching, or communicating with, the blind, deaf or mute
    • G09B21/001—Teaching or communicating with blind persons
    • G09B21/006—Teaching or communicating with blind persons using audible presentation of the information
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L13/00—Speech synthesis; Text to speech systems
    • G10L13/08—Text analysis or generation of parameters for speech synthesis out of text, e.g. grapheme to phoneme translation, prosody generation or stress or intonation determination
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y04—INFORMATION OR COMMUNICATION TECHNOLOGIES HAVING AN IMPACT ON OTHER TECHNOLOGY AREAS
    • Y04S—SYSTEMS INTEGRATING TECHNOLOGIES RELATED TO POWER NETWORK OPERATION, COMMUNICATION OR INFORMATION TECHNOLOGIES FOR IMPROVING THE ELECTRICAL POWER GENERATION, TRANSMISSION, DISTRIBUTION, MANAGEMENT OR USAGE, i.e. SMART GRIDS
    • Y04S50/00—Market activities related to the operation of systems integrating technologies related to power network operation or related to communication or information technologies
    • Y04S50/12—Billing, invoicing, buying or selling transactions or other related activities, e.g. cost or usage evaluation

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Development Economics (AREA)
  • Physics & Mathematics (AREA)
  • Finance (AREA)
  • Accounting & Taxation (AREA)
  • Strategic Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • General Health & Medical Sciences (AREA)
  • Educational Administration (AREA)
  • Educational Technology (AREA)
  • Operations Research (AREA)
  • Tourism & Hospitality (AREA)
  • Computational Linguistics (AREA)
  • Human Computer Interaction (AREA)
  • Acoustics & Sound (AREA)
  • Multimedia (AREA)
  • Telephonic Communication Services (AREA)

Abstract

The present invention relates to a smartphone-based billing service voice guidance service system and method for a socially disabled person to provide a billing voice guidance service for a visually impaired person. Conventionally, a braille bill for a visually impaired person has been provided, The existing mobile bill is complicated for the general public and it is difficult for the low vision person to utilize it. Accordingly, the present invention provides a voice guidance service server connected to the billing system that issues the bill, The contents are converted into voice texts and transmitted to a voice guidance service application installed in the smart phone. Then, the voice guidance service application of the smartphone converts the voice contents into voice and displays the voice output. Therefore, it can be provided as an effective service means as a voice guidance service for a socially weak person in sight.

Description

TECHNICAL FIELD [0001] The present invention relates to a voice guidance service system and method for billing voice guidance service for a social underprivileged,

The present invention relates to a smartphone-based billing service voice guidance service system and method for a socially disadvantaged person. More particularly, the present invention relates to a system and method for providing a voice guidance service Based billing service voice guidance service system and method for a social disadvantaged person who guides the contents of the electric bill notice by voice, checks whether the user has listened to all the voice guidance, and manages it as a transmission history and automatically controls resending .

Currently, electric bills (bills) in Korea are used for bank payment invoices, automatic payment invoices for automatic payments, email invoices, and mobile invoices.

However, visually impaired persons including those with low vision are increasing the rate of acquired visual impairment due to aging, diseases, disasters and accidents. Especially, as the elderly population increases, the low visibility is increased, and the rate of the electric bill of blind people is increasing more and more.

It provides Braille bills for the visually impaired, including those with low vision as above, but it provides only information that is more fragmentary than that of the general public, by converting some contents of the bills into braille, And can not know whether or not to confirm the actual billing contents. In addition, when the visual impairment occurs due to aging, diseases, accidents, etc., it is not efficient to read Braille characters in many cases.

Therefore, it is necessary to improve the information service for the socially disadvantaged person as well as a means for accurately conveying the electric fee notice contents to the visually impaired person.

The increase in the number of elderly people leads to an increase in low vision, which is considered to be a visual impairment. Most of the low vision eyes are known to use smartphones. However, the mobile bills currently offered are non-functional, mobile bills, which are very inaccessible to the visually impaired and difficult to use by the visually impaired.

On the other hand, Korean Patent Laid-Open No. 10-2013-0051047, entitled " Voice Editing System for Vocabulary and Illiterates, " is a technology for providing voice guidance for visually impaired persons who are difficult to read documents using a smart phone. This is accomplished by having a smart phone with a text editor module, converting the text of the document file into voice data and outputting the document as a voice. However, in the case of a general text document, text can be converted into voice data to provide voice service. However, in the case of a document including a table or graphic such as an electric bill, even if voice output is performed by text recognition, Even if the billing document file is received by mobile billing, it is necessary to find the corresponding mobile billing and choose to process it in the document mailing module, and in the form of mobile billing, It is difficult to output the voice with accurate information, and there is no way to know whether the user has confirmed all the contents of the information.

Korean Patent Laid-Open No. 10-2013-0051047 (2013.05.20)

The present invention is to provide a smartphone-based electricity bill announcement voice guidance service for a socially disadvantaged person who uses a smart phone to service the electric bill notice contents by voice.

In addition, the present invention is to enable a user to check whether the user has listened to the electric bill notice contents while serving the voice of the electric bill notice contents using the smart phone, and to use the history as the dispatch history.

In addition, the present invention can easily provide mobile accessibility of a visually impaired person when providing a voice guidance service, so that the user can easily select and adjust the speed of voice, easily listen to the history information about the repetitive listening and electricity bill, .

A smartphone-based billing voice announcement service system for a socially disabled person according to the present invention comprises:

The billing system generates billing bill and receives the bill from the billing system that notifies billing information to each user. The billing information is analyzed by a predetermined tool to convert it into voice guidance text, and the voice guidance text is transmitted to the corresponding user's smartphone A voice guidance service server for receiving a voice announcement completion report from the smartphone of the user and managing transmission history for the user;

The voice guidance text is received from the voice guidance service server, and the voice announcement text is output as a voice along with the announcement service, and the voice announcement completion information is generated based on the voice announcement output state And a voice guidance service application for feeding back the voice guidance service server to the voice guidance service server.

The voice guidance service server includes:

A bill receiving unit for communicating with the billing system and receiving the bill contents;

A text conversion unit for analyzing an electric bill of a user who is a target of the voice guidance service received from the bill receiving unit and converting the bill into a voice guidance text for voice guidance of the electric bill notice contents by a predetermined tool;

A voice guidance transmission / reception unit for transmitting the voice guidance text converted by the document conversion unit to a corresponding smartphone of the user;

Receiving user registration information from the voice guidance service app of the smartphone to perform user registration and management and controlling the bill reception unit to receive an electric bill for the registered user, And a main management unit which receives the voice guidance listening completion information and manages the voice guidance listening completion information as the transmission history while controlling the retransmission of the voice guidance transmission / reception unit.

The voice guidance service application installed in the smartphone of the user includes:

An information transmitting and receiving unit communicating with the voice guidance service server;

A voice service unit for informing the user of the arrival of the electric bill announcement voice guidance service when the voice guidance text is received through the information transmitting and receiving unit and outputting the voice guidance text by voice of a user selection;

A reception completion information generating unit for generating reception completion information based on an output state of the voice service unit and feeding back the information to the voice guidance service server through the information transmission / reception unit;

User information including the smartphone number of the user is transmitted to the voice guidance service server to perform user registration, notification control according to reception of the voice guidance text, and a user interface, An app management control unit for controlling the voice guidance service based on the speed control, the bill selection and the selection of the detailed item of the announcement history item, and automatically managing the update of the app;

And a user interface unit for allowing a user to operate a voice guidance service by providing a user interface for user selection input to the app management control unit.

Further,

And a customer center telephone connection that connects the electricity bill customer center and the telephone directly.

Further,

Further comprising a user voice recognition section,

After the announcement of the voice guidance service, the user recognizes the user's voice input through the microphone of the smartphone through the voice recognition unit to select the completion of the listening, the voice output speed control, the bill selection, the customer center telephone connection, To be controlled by voice.

A smartphone-based billing voice announcement service method for a socially weak person according to the present invention comprises:

When the user installs the voice guidance service app on the smartphone of the user and then transmits the user information to the voice guidance service server to request the user registration, the voice guidance service server performs a user registration process of performing user registration through a user authentication process ;

The voice guidance service server receives an invoice from the billing system 10 that generates a bill for each user, converts the bill into voice guidance text and stores it, pushes a service notification to the smartphone of the user, A service notification pushing step of receiving a voice guidance service selection signal;

When the user receives the voice guidance service selection signal from the smartphone in the service notification push process, the voice guidance service server transmits voice guidance text for the user's bill to voice guidance text transmission A process;

Wherein the voice guidance service application installed in the smartphone of the user includes a voice guidance service process of receiving voice guidance text from the voice guidance service server and converting the voice guidance text into voice and outputting the voice guidance text;

The voice guidance service application checks whether or not voice output is completed and determines whether voice output to the end of voice guidance text for the bill is completed to generate voice guidance service completion completion information and transmits the information to the voice guidance service server Generating a listening completion information;

Wherein the voice guidance service server comprises: a retransmission step of receiving, from the voice guidance service app, information on the completion of listening and performing retransmission control from a service notification push of the service notification pushing process based on a predetermined rule when the reception is not completed;

The voice guidance service server performs a transmission history information management process for storing and managing the transmission history when receiving the retransmission history and the listening completion signal of the retransmission control process.

In the voice guidance service app according to the present invention,

A home screen execution step of executing the billing voice guidance service home screen when the user executes the application; A bill selection step of requesting the voice guidance service server to select the billing year and the day of the month on the home screen and selecting the billing statement or the discounting fee details or the discounting total items for the month as the detailed item, A voice guidance text for the selected bill or the tax item of the bill is received from the voice guidance service server and converted into voice and output.

In the billing system according to the present invention, when a bill is issued in the billing system, the voice guidance service server receives the bill and converts it into voice guidance text, and when the voice guidance service server transmits the voice guidance text to the smart phone of the user, Thereby making it possible to inform the visually impaired person of the bill by voice. In addition, the present invention checks whether or not the user has listened to the voice guidance by checking the voice output status, receiving the information on the completion of the listening, and performing the retransmission control based on the listening completion information and managing the transmission history, The contents of the notification can be delivered to the user.

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a conceptual diagram of a smartphone-based bill billing voice guidance service system for a socially disadvantaged person according to the present invention;
FIG. 2 is a block diagram of a voice guidance service server of a smartphone-based billing voice guidance service system for a socially disabled person according to the present invention; FIG.
3 is a block diagram of a voice guidance service application installed in a smartphone according to the present invention;
FIG. 4 is a flowchart of a smartphone-based billing service voice guidance service method for a social weak person according to the present invention.
5 is a control flowchart of a voice guidance service app according to the present invention;

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a conceptual diagram of a smartphone-based bill billing voice guidance service system for a socially disadvantaged person according to the present invention.

A smartphone-based billing voice announcement service system for a socially disabled person according to the present invention comprises:

The billing system 10 generates an electric bill and notifies the bills to the billing system 10. The billing system analyzes the billing content by a predetermined tool and converts the bills into voice guidance texts. A voice guidance service server 100 for transmitting the voice announcement contents to the phone 20, receiving feedback on completion of voice announcement contents reception from the smartphone 20 of the user, and managing transmission history for the user;

Installed as an app module in the smartphone 20 of the user, receives the voice announcement text from the voice guidance service server 100, outputs the voice announcement text along with the notification service as voice, And a voice guidance service application (200) for generating information on completion of listening and feeding back the information to the voice guidance service server (100).

The voice guidance service server 100 is connected to the billing system 10 that issues the bill, and when the bill for the bill is issued in the billing system 10, the voice guidance service server 100 downloads the bill of the registered users from the bill, Converts the text into a text, stores and manages it, and performs a service notification push to the voice guidance service app 200 of the smartphone 20. After the voice guidance service is selected from the voice guidance service application 200, So that voice guidance can be provided.

The voice guidance service application 200 installed in the smartphone 20 can be installed in a normal application store and allow the user to download and install the application in the smartphone 20, perform user registration upon installation of the application, The registration transmits the user information including the number of the smartphone to the voice guidance service server 100, completes the user registration through the authentication process, and allows the voice guidance service to be received when the user registration is completed.

2 is a block diagram of a voice guidance service server of a voice guidance service system for a smartphone based billing service for a socially disabled person according to the present invention.

The voice guidance service server (100)

A bill receiving unit 110 for communicating with the billing system 10 and receiving bill contents;

A document conversion unit 120 for analyzing the bill received from the bill receiving unit 110 and converting the bill into a voice guidance text for voice announcement of announcement contents by a predetermined tool;

A voice guidance transmission / reception unit 130 for transmitting the voice guidance text converted by the document conversion unit 120 to a corresponding smartphone 20;

Receives the user registration information from the voice guidance service application 200 of the smartphone 20, performs user registration and management, controls the bill receiving unit 110 to receive the bill for the registered user, And a main management unit 140 for receiving the voice guidance listening completion information from the voice guidance service application 200 of the smartphone 20 and managing the voice guidance listening completion information by the transmission history while controlling the retransmission of the voice guidance transmission and reception unit 130 .

The DB 150 further includes a database 150 for database management of the customer registration information, billing voice text information, and transmission history management information under the control of the main managing unit 140.

The billing reception unit 110 receives invoices of the registered users when an invoice is generated from the billing system 10 and a transfer command is received. The document conversion unit 120 converts the bill received from the bill receiving unit 110 into voice guidance text for the voice guidance service, and separates it into a usage statement, a discount rate, a discount rate, etc. by a predetermined tool, You can write it as a guide text and save it. Further, it is also possible to statistically process the details of invoices for each user and convert the texts into voice guidance texts for each statistical processing item.

The voice guidance transmission / reception unit 130 transmits the service notification push information to the smartphone 20 of the user when the document conversion of the user-specific bill is performed, and transmits the service notification push information to the document conversion unit 120 to the smartphone 20 of the corresponding user and receives information on the completion of the voice guidance service hearing from the corresponding smart phone 130. [

The main management unit 140 controls the entire functions and operations of the voice guidance service server 100 and is configured to perform communication with the billing system 10 and billing reception control and transmission / Etc., and performs control for retransmission.

The DB 50 manages the information stored in the voice guidance service server 100, such as customer registration, billing, voice text, and transmission history management information, in a database.

The transmission history inquiry and manager PC 30 are connected to the voice guidance service server 100 via the network to inquire transmission history and manually control the retransmission or perform management control of the service server 100 in the administrator mode .

3 is a block diagram of a voice guidance service application installed in a smartphone of a smartphone-based billing voice announcement service system for a socially disabled person according to the invention of the present invention.

The voice guidance service application 200 installed in the user's smartphone,

An information transmitting and receiving unit 210 for communicating with the voice guidance service server 100;

A voice service unit 220 for informing the user of the arrival of the electric bill announcement voice guidance service when the voice guidance text is received through the information transmission and reception unit 210 and outputting the voice guidance text by voice of a user;

A reception completion information generating unit 230 for generating the reception completion information based on the output state of the voice service unit 220 and feeding back the information to the voice guidance service server 100 through the information transmission and reception unit 210;

User information including the smartphone number of the user is transmitted to the voice guidance service server 100 to perform user registration, notification control according to reception of voice guidance text, and a user interface, An app management control unit 250 that controls a voice guidance service based on voice output speed control, bill selection, and announcement detail selection, and automatically updates an app;

And a user interface unit 240 for providing a user interface for user selection input to the app management control unit 250 to allow the user to operate the voice guidance service.

In addition, the user interface unit 240 may include,

And a customer center telephone connection that connects the electricity bill customer center and the telephone directly.

In addition, the user interface unit 240 may include,

Further comprising a user voice recognition section,

After the announcement of the voice guidance service, the user recognizes the user's voice input through the microphone of the smartphone through the voice recognition unit to select the completion of the listening, the voice output speed control, the bill selection, the customer center telephone connection, To be controlled by voice.

The voice guidance service application 200 downloads and installs the voice guidance service server 100 from the application store on the smartphone 20 of the user and performs voice guidance service on the bill by executing user registration on the voice guidance service server 100.

The information transmitting and receiving unit 210 communicates with the voice guidance service server 100 through the communication network to receive the voice guidance service notification push information and the voice guidance text information and transmits the voice guidance service selection signal, Bill selection information, detailed item selection information, and the like to the voice guidance service server 100.

The voice service unit 220 converts the voice guidance text received through the information transmission and reception unit 210 into voice and outputs the voice. The listening completion information generating unit 230 generates whether or not the voice output has been completed until the end of the voice guidance text at the time when the voice output is stopped by the voice service unit 220, And transmits it to the voice guidance service server 100. Also, the voice service unit 220 outputs voice for voice guidance service arrival notification and outputs a service arrival notification by voice.

The app management control unit 250 controls the downloading of the application, the member registration, the selection of the voice guide service, the transmission of the information on whether or not the voice guidance service is completed, etc., and if the voice guidance service is not selected after receiving the service notification push information, Control to notify the user.

The user interface unit 240 provides a screen for providing an interface with a user and a touch button on the screen under the control of the app management control unit 250. A blind person It is desirable to provide a simplest button menu and a touch-button menu that is enlarged in size so that it can be easily checked and used without error.

Further, the present invention provides a voice guidance service, so that a voice output speed control menu button is provided as a screen so that voice output speed of a voice guidance service can be adjusted as needed, and voice output And further includes a speed adjusting means. This enables fast voice output or slow playback. In addition, it is possible to provide a repeated menu for listening to a screen so that the user can listen again.

Further, the user interface unit 240 further includes a customer center telephone connection for connecting a telephone call to the billing customer center so that the telephone center can be easily connected to the customer center.

The user interface unit 240 further includes a user voice recognition unit. After the voice guidance service arrival notification, the user interface unit 240 recognizes the user voice input through the microphone of the smartphone through the voice recognition unit, , Voice output rate control, billing selection, customer center telephone connection, and announcement details.

FIG. 4 is a flowchart illustrating a smartphone-based bill billing voice guidance service method for a socially disadvantaged person according to the present invention.

When the user installs the voice guidance service app 200 in the smartphone 20 of the user and then transmits the user information to the voice guidance service server 100 and requests the user registration, A user registration process (S10) for registering a user through a user authentication process;

The voice guidance service server 100 receives an invoice from the billing system 10 that generates a bill for each user, converts the bill into voice guidance text and stores it, pushes a service notification to the smartphone of the corresponding user, A service notification pushing step (S20) of receiving a voice guidance service selection signal from the smartphone;

When the user receives the voice guidance service selection signal from the smartphone in the service notification pushing step S20, the voice guidance service server 100 transmits the voice guidance text for the user's bill to the smartphone of the user A voice guidance text transmission step S30 for transmitting voice guidance text;

The voice guidance service application 200 installed in the smartphone of the user includes a voice guidance service process S40 for receiving voice guidance text from the voice guidance service server 100 and converting the voice guidance text to voice and outputting the voice guidance text;

The voice guidance service application 200 checks whether the voice output is completed to the end of the voice announcement text for the bill, and generates the voice announcement service completion information, (S50) of generating a list of whether or not the user has finished listening;

The voice guidance service server 100 receives the reception completion information from the voice guidance service application 200 and notifies the voice guidance service server 100 of the service announcement pushing process of the service announcement pushing process S10 based on a predetermined rule, A retransmission process (S60) for performing retransmission control from the retransmission process;

The voice guidance service server 100 performs a transmission history information management process S70 for storing and managing the transmission history when receiving the retransmission history and the listening completion signal in the retransmission control process S60 .

5 is a control flowchart of a voice guidance service app according to the present invention.

When the voice guidance service notification push signal is received from the voice guidance service server 100, the voice guidance service arrival notification is performed. When the service selection is made, a service selection signal for requesting the bill is transmitted to the voice guidance service server 100 And outputs the converted voice to the voice guidance service server 100. The voice guidance service server 100 transmits the voice guidance text to the voice guidance service server 100, A home screen execution step (S201) of executing a billing voice guidance service home screen when the user executes an application; When the user selects one of the billing year and the day of the year on the home screen and selects any of the details of the month, the billing statement, the discounted fee details, or the discounted total items, the billing service server 100 (S203) for receiving a voice guidance text for a tax item selected in the bill selection step (S202) or a tax item of the bill, from the voice guidance service server (100) Is performed. Here, while performing the voice conversion output step (S203), it is checked whether or not the voice guidance service has been listened to, and the voice guidance service server (100) transmits the listening completion information to the voice guidance service server (100).

A smartphone-based electricity bill notification voice guidance service system and method for a socially disabled person according to the present invention will be described with reference to FIGS. 1 to 5. FIG.

The voice guidance service server 100 that receives billing information from the billing system 10 and converts the billing information into a voice guidance text message and transmits the voice guidance text message to the smartphone 20 of the user who wants to receive the voice guidance service, And a voice guidance service application 200 for providing a voice guidance service by communicating with the server 100.

The voice guidance service application 200 is installed in a normal app store so that the user can download and install the voice guidance service application 200. The voice guidance service application 200 is installed in the smartphone 20 to register the user.

The user registration process (S10) selects user registration in the voice guidance service application (200) and transmits the user information including the user telephone number to the voice guidance service server (100). The voice guidance service server (100) The user information is registered through the authentication procedure based on the user registration request, and the result of the user registration is transmitted to the voice guidance service application 200 to complete the user registration.

When the user registration is completed as described above, a service notification push process (S20) is performed according to the issuance of the bill.

In the service notification pushing step S20, when the bill is issued from the billing system 10, billing information of the registered users is transmitted to the billing system 10 based on the user information having been registered in the voice guidance service server 100, And converts the received bill into a voice guidance text by means of a predetermined analysis tool. The analysis tool analyzes the general bill and converts it into voice guidance text such as usage statement, discount history, discount total, etc. so that the voice guidance can be given to the visually impaired.

When the voice guidance text conversion is completed, service announcement pushing is performed for each user, and the voice guidance service application 200 of the user performs announcement of the voice guidance service based on the service notification push information. The service arrival notification can notify the arrival of the service directly by voice, and the user can select one of a character receiving sound, a message receiving sound and various other methods to notify the receiving state, and when the user touches the smartphone screen, You may also be guided by the arrival of the guide service by voice.

When the user selects the voice guidance service (touches the menu button on the screen) in response to the voice guidance arrival notification, the selection signal is transmitted to the voice guidance service server 100 to request the voice guidance text of the corresponding bill.

When the voice guidance service server 100 receives the voice guidance service selection signal from the user's smartphone through the service notification pushing step S20, the voice guidance service server 100 transmits a voice guidance text transmission process (S30).

The voice guidance service application 200 of the smartphone performs a voice output process S40 of receiving the voice guidance text and converting it into voice and outputting the voice.

At this time, the voice guidance service application 200 checks whether or not the voice output of the voice output process S40 is finished. When the voice output is finished, the voice guidance service application 200 determines whether voice output has been performed to the end of the voice guidance text, (S50) of generating a listening completion information.

The listening completion information is transmitted to the voice guidance service server 100. If the voice guidance service server 100 is in the listening state based on the listening completion information, the voice guidance service server 100 stores the transmission history information corresponding to the completion of the listening If it is not in the listened state, a retransmission control process (S60) is performed.

In the retransmission process (S60), if a predetermined rule, for example, the first service notification is pushed, if the voice output is interrupted in the middle, the service notification pushes once again immediately, The transmission may be performed, or may be retried after a certain period of time. This can optionally be selected as a user option, or it can be set to a retransmission rule in advance.

On the other hand, if the user does not select the voice guidance service after receiving the service notification push information in the voice guidance service application 200 of the smartphone, the service arrival notification information may be temporarily stored to maintain the service arrival notification.

The user can execute the voice guidance service application 200 and select the billing date and time on the service home screen. The default option is to automatically select the bill for the corresponding month of the current date. If the user selects the year and month If you select only the billing year and date, you will be asked for the bill of the corresponding month, and when you select the billing and select the detail item, you will be asked the server for information about the selected item in the bill. For example, as the detailed item, it is possible to classify the items by the charge statement of the month, the discounted charge details, the discount total, etc., and to select only necessary items to receive the voice guidance. The service server 100 analyzes the bill, converts it into a voice guidance text and stores it, Free entry to the request-specific information to generate a respective increase or decrease the date by history, so history itemized decrease in the statistical analysis of the available historical transferred to the text prompts can be configured so that users can get the information you need with voice guidance.

As described above, according to the present invention, when the bill is issued in the billing system, the voice guidance service server receives the bill of the users registered as the voice guidance service user, converts the bill into voice guidance text, And when a voice guidance service selection signal is received from the smartphone of the user, the voice guidance text for the bill of the user is transmitted, and the voice guidance text received from the service application of the corresponding user's smartphone is converted into voice So that it is possible to guide the bill to the visually impaired by voice. In addition, the present invention checks whether or not the user has listened to the voice guidance by checking the voice output status, receiving the information on the completion of the listening, and performing the retransmission control based on the listening completion information and managing the transmission history, The contents of the notification can be delivered to the user.

10: Billing system 20: Smartphone
30: administrator PC 100: voice guidance service server
110: bill receiving unit 120: document conversion unit
130: voice guidance transmission / reception unit 140: main management unit
150: DB 200: Voice guide service app
210: information transmitting / receiving unit 220:
230: Listening completion information generating unit 240: User interface unit

Claims (7)

A smartphone-based billing voice announcement service system for the socially underprivileged,
The billing system 10 generates an electric bill and notifies the bills to the billing system 10. The billing system analyzes the billing content by a predetermined tool and converts the bills into voice guidance texts. A voice guidance service server 100 for transmitting the voice announcement contents to the phone 20, receiving feedback on completion of voice announcement contents reception from the smartphone 20 of the user, and managing transmission history for the user;
Installed as an app module in the smartphone 20 of the user, receives the voice announcement text from the voice guidance service server 100, outputs the voice announcement text along with the notification service as voice, And a voice guidance service application (200) for generating information on completion of the reception and feeding back the information to the voice guidance service server (100).
The system according to claim 1, wherein the voice guidance service server (100)
A bill receiving unit 110 for communicating with the billing system 10 and receiving bill contents;
A document conversion unit 120 for analyzing the bill received from the bill receiving unit 110 and converting the bill into a voice guidance text for voice announcement of announcement contents by a predetermined tool;
A voice guidance transmission / reception unit 130 for transmitting the voice guidance text converted by the document conversion unit 120 to a corresponding smartphone 20;
Receives the user registration information from the voice guidance service application 200 of the smartphone 20, performs user registration and management, controls the bill receiving unit 110 to receive the bill for the registered user, A main management unit 140 for receiving the voice guidance listening completion information from the voice guidance service application 200 of the smartphone 20 and managing the voice guidance reception completion information by the transmission history while controlling the retransmission of the voice guidance transmission / reception unit 130;
And a database (150) for subjecting the customer registration information, the billing voice text information, and the transfer history management information to database processing under the control of the main managing unit (140) Based billing voice prompt service system.
The system according to claim 1, wherein the voice guidance service app (200)
An information transmitting and receiving unit 210 for communicating with the voice guidance service server 100;
A voice service unit 220 for informing the user of the arrival of the electric bill announcement voice guidance service when the voice guidance text is received through the information transmission and reception unit 210 and outputting the voice guidance text by voice of a user;
A reception completion information generating unit 230 for generating the reception completion information based on the output state of the voice service unit 220 and feeding back the information to the voice guidance service server 100 through the information transmission and reception unit 210;
User information including the smartphone number of the user is transmitted to the voice guidance service server 100 to perform user registration, notification control according to reception of voice guidance text, and a user interface, An app management control unit 250 that controls a voice guidance service based on voice output speed control, bill selection, and announcement detail selection, and automatically updates an app;
And a user interface unit (240) for allowing a user to operate a voice guidance service by providing a user interface for user selection input to the app management control unit (250) Invoice voice guidance service system.
4. The apparatus of claim 3, wherein the user interface unit (240)
Further comprising a user voice recognition section,
After the announcement of the voice guidance service, the voice recognition unit recognizes the user voice input from the microphones of the smartphone and selects the completion of the voice recognition, the voice output speed control, the bill selection, the customer center telephone connection, And a voice guidance service system for a smartphone based billing service for a socially disabled person.
4. The apparatus of claim 3, wherein the user interface unit (240)
Further comprising voice output rate varying means for varying the speed of voice output by a user's operation.
And a voice guidance service server 100 connected to the billing system 10 for issuing a bill and installed in the smart phone 20 of the user so as to provide a voice guidance service by communicating with the voice guidance service server 100 A smartphone-based billing voice announcement service method for a weak person having a voice guidance service application (200)
When the user installs the voice guidance service app 200 in the smartphone 20 of the user and then transmits the user information to the voice guidance service server 100 and requests the user registration, A user registration process (S10) for registering a user through a user authentication process;
The voice guidance service server 100 receives an invoice from the billing system 10 that generates a bill for each user, converts the bill into voice guidance text and stores it, pushes a service notification to the smartphone of the corresponding user, A service notification pushing step (S20) of receiving a voice guidance service selection signal from the smartphone;
When the user receives the voice guidance service selection signal from the smartphone in the service notification pushing step S20, the voice guidance service server 100 transmits the voice guidance text for the user's bill to the smartphone of the user A voice guidance text transmission step S30 for transmitting voice guidance text;
The voice guidance service application 200 installed in the smartphone of the user includes a voice guidance service process S40 for receiving voice guidance text from the voice guidance service server 100 and converting the voice guidance text to voice and outputting the voice guidance text;
The voice guidance service application 200 checks whether the voice output is completed to the end of the voice announcement text for the bill, and generates the voice guidance service completion information, (S50) of generating a list of whether or not the user has finished listening;
The voice guidance service server 100 receives the reception completion information from the voice guidance service application 200 and notifies the voice guidance service server 100 of the service announcement pushing process of the service announcement pushing process S10 based on a predetermined rule, A retransmission process (S60) for performing retransmission control from the retransmission process;
The voice guidance service server 100 performs a transmission history information management process S70 for storing and managing the transmission history when receiving the retransmission history and the listening completion signal in the retransmission control process S60 A smartphone-based billing voice guidance service method for the socially disadvantaged.
The method of claim 6, wherein the voice guidance service application (200)
A home screen execution step (S201) of executing a billing voice guidance service home screen when the user executes an application;
When the user selects one of the billing year and the day of the year on the home screen and selects any of the details of the month, the billing statement, the discounted fee details, or the discounted total items, the billing service server 100 S202);
And a voice conversion output step (S203) of receiving the voice guidance text for the selected bill in the bill selection step (S202) or the tax item of the bill in the voice guidance service server (100) Smartphone based billing voice announcement service system for the socially disadvantaged.
KR1020150165161A 2015-11-25 2015-11-25 Voice guid service system for billing of electric charges based on smart-phone for partially sighted porson KR101813565B1 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
KR1020150165161A KR101813565B1 (en) 2015-11-25 2015-11-25 Voice guid service system for billing of electric charges based on smart-phone for partially sighted porson

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
KR1020150165161A KR101813565B1 (en) 2015-11-25 2015-11-25 Voice guid service system for billing of electric charges based on smart-phone for partially sighted porson

Publications (2)

Publication Number Publication Date
KR20170060697A true KR20170060697A (en) 2017-06-02
KR101813565B1 KR101813565B1 (en) 2018-01-30

Family

ID=59222491

Family Applications (1)

Application Number Title Priority Date Filing Date
KR1020150165161A KR101813565B1 (en) 2015-11-25 2015-11-25 Voice guid service system for billing of electric charges based on smart-phone for partially sighted porson

Country Status (1)

Country Link
KR (1) KR101813565B1 (en)

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR101974586B1 (en) * 2018-03-08 2019-05-03 (주) 코라이징 Method for providing integrated administrative services which can be used on hybrid web/app devices as well as personal computers and integrated administrative services system using thereof
CN110444200A (en) * 2018-05-04 2019-11-12 北京京东尚科信息技术有限公司 Information processing method, electronic equipment, server, computer system and medium
CN113159925A (en) * 2021-04-30 2021-07-23 中国银行股份有限公司 Financing information prompting method and device

Cited By (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR101974586B1 (en) * 2018-03-08 2019-05-03 (주) 코라이징 Method for providing integrated administrative services which can be used on hybrid web/app devices as well as personal computers and integrated administrative services system using thereof
CN110444200A (en) * 2018-05-04 2019-11-12 北京京东尚科信息技术有限公司 Information processing method, electronic equipment, server, computer system and medium
CN110444200B (en) * 2018-05-04 2024-05-24 北京京东尚科信息技术有限公司 Information processing method, electronic device, server, computer system, and medium
CN113159925A (en) * 2021-04-30 2021-07-23 中国银行股份有限公司 Financing information prompting method and device

Also Published As

Publication number Publication date
KR101813565B1 (en) 2018-01-30

Similar Documents

Publication Publication Date Title
US11503146B1 (en) System and method for calling a service representative using an intelligent voice assistant
GB2492903A (en) Generating and processing voice-based forms
US9690864B2 (en) Method for managing user schedule and device using the same
CN105051766A (en) Payments in communication systems
US10949228B1 (en) System and method for controlling the content of a device in response to an audible request
US10972607B1 (en) System and method for providing audible support to a service representative during a call
KR101813565B1 (en) Voice guid service system for billing of electric charges based on smart-phone for partially sighted porson
US20140134979A1 (en) Integrated Approach for Visual Dialing
US10402434B1 (en) Interface between a virtual personal assistant and an interactive voice response system
US10255914B2 (en) Digital concierge and method
US7573986B2 (en) Method and system for interjecting comments to improve information presentation in spoken user interfaces
EP3608772B1 (en) Method for executing function based on voice and electronic device supporting the same
AU2021448947A1 (en) Methods, apparatuses, and systems for dynamically navigating interactive communication systems
US12118522B2 (en) Systems and methods for interactive video presentation of transactional information
WO2021108028A1 (en) Device, system and method for duplicate call handling at a public-safety answering point device
CN111142834A (en) Service processing method and system
CN105278928A (en) IVR external interface configuration method and IVR external interface configuration device
US10529324B1 (en) Geographical based voice transcription
CN118331653A (en) Settlement data processing model configuration method and device, electronic equipment and storage medium
US20140270106A1 (en) Method and system for interactive telephone waiting
KR101471424B1 (en) For the blind with Braille or raised signage facebook support method and system
US20170345410A1 (en) Text to speech system with real-time amendment capability
US11145289B1 (en) System and method for providing audible explanation of documents upon request
KR20110100065A (en) Agent community based voice search service on smart phone
CN114612091A (en) Automatic account checking method and device, electronic equipment and storage medium

Legal Events

Date Code Title Description
A201 Request for examination
E902 Notification of reason for refusal
AMND Amendment
E601 Decision to refuse application
AMND Amendment
X701 Decision to grant (after re-examination)
GRNT Written decision to grant