KR20060024880A - Service system for voice message notice to domestic and foreign country - Google Patents

Abstract

The present invention relates to a service system for transmitting voice messages to domestic and foreign countries and a processing method in the service system.

The present invention provides a voice message receiving step of receiving a voice message by voice guidance to the user; Receiving receiver telephone number information for receiving information on the receiver telephone number from the user; A determination step of determining whether the domestic telephone number or the international telephone number is based on the information on the receiver telephone number; A domestic voice message delivery step of transmitting a voice message by making a call to the receiver through the information on the receiver's telephone number as a result of the determination in the determination step; As a result of the determination in the determining step, in the case of an international telephone number, information about the voice message and the receiver's telephone number is transmitted to a corresponding foreign service server through the web, and the voice message and the recipient's telephone number delivered by the foreign service server are transmitted. It characterized in that it comprises a foreign voice message delivery step of delivering a voice message to the recipient by the local call using the information on.

According to the present invention, it becomes possible to provide a voice message call service system and a method of processing in the system which allow an individual or a company to easily transmit a voice message to a domestic or foreign landline telephone or mobile terminal.

Voice Notification, International, ARS, Message Call

Description

Service system for voice message notification to domestic and foreign countries {Service System for Voice Message Notice to Domestic and Foreign Country}

1 is a block diagram of the present invention.

Figure 2 shows the form of data stored in the service server of the present invention.

3 and 4 is a flow chart for storing the voice message in the service server in the present invention.

Figure 5 is a flow chart for transmitting a voice message in the present invention.

<Description of the symbols for the main parts of the drawings>

1: landline

2: mobile terminal

3: service server

4, 8: ARS system

5, 6: database

The present invention relates to a service system for voice message notification to domestic and foreign countries and a processing method in the service system.

In order to deliver a voice message, a direct call has a long time, and thus a long time and a large burden of call charges have increased. Therefore, a necessity for easily delivering a simple voice message to a counterpart using a voice message system has been raised.

In accordance with such a necessity, a service for delivering a voice message from a mobile terminal to a mobile terminal or a landline has been disclosed recently.

By the way, if the service wants to send a voice message to a single counterpart, when the call is made by entering (#) and (the other party's domestic phone number), the mobile phone performs the pronunciation through its mobile terminal according to the voice guidance. The voice message and the phone number of the other party are transmitted to the network, and finally (*) or (#) is terminated. In addition, if you want to send the same voice message to a large number of people to download a dedicated program for this service and run this program, the phone number group name stored in this mobile terminal is displayed on the screen, if you select a specific group the call is voice According to the guidance, the user pronounces his / her mobile terminal, delivers the voice message and the phone number list of the other party to the mobile communication server, and finally press (*) or (#) to terminate. Based on the phone number or the phone number list and the digitally recorded message, the mobile communication server dials the phone number and delivers the message.

Therefore, since the voice message system according to the related art is possible only when the sender is a mobile phone and the receiver is a domestic mobile phone or a landline phone, it is impossible to deliver a voice message from a wireline to a wireline and from a wireline to a mobile phone. Voice message transmission system.

On the other hand, international calls with foreign countries are frequently used, and international calls are often used. If you try to make a direct call to deliver a simple voice message, you may have to wait a few hours because of the time difference. As time goes by, international call rates are often burdensome.

In addition, as goods and financial transactions with foreign countries become more active, domestic companies frequently have to deliver voice messages, such as promoting products to foreign consumers or customers. A person or ARS system directly makes an international call to deliver a voice message to a foreign consumer or customer, or a voice message or digitally recorded voice message can be delivered to a foreign branch or a professional company over the Internet. Based on the recorded voice message, the person or ARS system of the branch or service provider in the country uses a local telephone to deliver the voice message to a foreign consumer or customer.

However, when a person or ARS system of a domestic company or a domestic service provider directly makes an international call and delivers a voice message to a corresponding consumer or customer, the cost is enormous because it uses an expensive international call. In particular, when a domestic company builds an ARS system, the construction and maintenance costs of the ARS system are high.

Then, a voice message or a recorded voice message is delivered to a foreign branch or service company over the Internet, and a branch or service company in the corresponding country is operated by a person or an ARS system based on the voice message or recorded voice message. Even in the case of delivering voice messages, it is difficult to implement if a Korean company does not have a branch office in the foreign country or if they are not familiar with Yongyoung (SMEs, small businesses, individuals, etc.).

The present invention, in view of the problems of the prior art, provides a voice message call service system and a processing method in the domestic individual or company to easily transmit a voice message to a domestic or foreign landline telephone or mobile terminal do.

According to an aspect of the present invention, a voice message receiving step of receiving a voice message by voice guidance to a user; Receiving receiver telephone number information for receiving information on the receiver telephone number from the user; A determination step of determining whether the domestic telephone number or the international telephone number is based on the information on the receiver telephone number; A domestic voice message delivery step of transmitting a voice message by making a call to the receiver through the information on the receiver's telephone number as a result of the determination in the determination step; As a result of the determination in the determining step, in the case of an international telephone number, information about the voice message and the receiver's telephone number is transmitted to a corresponding foreign service server through the web, and the voice message and the recipient's telephone number delivered by the foreign service server are transmitted. It characterized in that it comprises a foreign voice message delivery step of delivering a voice message to the recipient by the local call using the information on.

Now, the overall configuration and operation of the service system of the present invention to achieve this object will be described with reference to FIGS. 1, 3, 4, and 5.

First, the user connects to a specific telephone number (eg, 02-3412-XXXX) for the service system 3 of the present invention through the wired telephone 1 or the mobile terminal 2 (S1).

Now, the ARS system 4 inside the service system 3 receives a connection from this user, for example, "Voice message transmission system. Record a voice message when the beep sounds and press # when you are finished. "The voice guidance (S2).

Listening to the voice guidance, the user pronounces the voice message ("Hello .....") through the landline (1) or mobile terminal (2) and then press the (#) button (S3).

The ARS system 4 that received this voice message may say "Hello" to the recorded content. ...... ". If yes, press 2 to re-record 1" to go through the procedure to check the recorded voice message (S4).

If you press 1, for example, "1 if you are sending a voice message to one person, press 2 if you are sending a voice message to a large number of people." Message transmission 1: Select whether to transmit multiple voice messages (S5).

Now, when the user presses 1, for example, the voice prompt "for example, press the phone number of the person to whom the voice message is to be sent and press #" (S6).

In addition, when the user presses 2, the ARS system 4 determines whether there is a telephone number group registered with the caller's telephone number through the caller's telephone number from the landline 1 or the mobile terminal 2 (S7). If there is a registered telephone number group and there is a registered telephone number group (1), there is a registered telephone number group. Press 1 to use the registered phone number group, or press 2 if you want to enter a phone number manually. " Or it is possible to determine whether to enter a plurality of phone numbers one by one (S9).

If the registered telephone number group does not exist and the landline telephone (1), the voice prompt "You press the telephone number and # one by one repeatedly and press * when the telephone number is completed" (S10).

In addition, if there is a registered phone number group and the mobile terminal (2), "There is a pre-registered counterpart phone number group. To use this registered phone number group, press 1 and store it in the user's mobile phone. Press 2 to select a group of phone numbers, or press 3 if you want to enter a phone number manually. " It is determined whether to select from a group of telephone numbers stored in the terminal 2 or to input a plurality of telephone numbers (S11).

Lastly, if there is no registered phone number group and it is a mobile terminal (2), press 1 to select a phone number group stored in your mobile phone. If you want to enter a phone number Press 2 ". The voice guidance (S12).

At this time, in order to select a registered telephone number group, the user accesses the service server 3 over the Internet using a PC in advance, performs a user registration procedure, inputs a user telephone number, and forms a telephone number group. Or, by calling the representative number (02-3412-XXXX) of the service server 3 with the landline phone 1 or the mobile terminal 2 and entering a phone number for each group according to the voice guidance. The caller (user) telephone number and the telephone number list DB (5) of each group should be formed. At this time, in the process of entering the phone number for each group by the landline (1), for example, (group number) (*) + (phone number 1) (#) (phone number 2) (#) .... In the process of inputting a button in the form of number N) (#) (*), and inputting a phone number for each group to the mobile terminal 2, the phone number grouping function of the mobile terminal 2 is used in advance. It is preferable to perform a process of forming a group of telephone numbers and transmitting the telephone numbers belonging to the group to the service server 3.

When using the telephone number group stored in the DB 5 of the service server 3, the group number may be selected according to the voice guidance.

As described above, the ARS system 4 having received the voice message and the other party's telephone number / telephone number list / telephone number group number performs a voice guidance to confirm the other party's telephone number / telephone number list / telephone number group number. Through (S13).

When the user confirms in this verification process, for example, enter "Send time. For example, press 1730 # at 5:30 pm, 15 # after 15 minutes. Press "voice guidance (S14).

In this way, the service server 3 acquires data on the voice message, the other party's telephone number / telephone number list / telephone number group number through the ARS system 4, and in the case of the telephone number group number, obtains the corresponding telephone number list. After obtaining from the DB 5, the DB 6 stores the (digitized) voice message (MSG), the telephone number list (TEL NoS) and the transmission time (T) as shown in FIG. 2 (S15).

Now, how the service server 3 transmits the voice message through the stored voice message MSG, the telephone number list TEL NoS, and the transmission time T will be described with reference to FIG. 5.

The service server 3 has a timer function to check whether there is a message MSG to be transmitted by checking the transmission time T of the DB 6 at a predetermined time interval (for example, one minute) ( S20), if there is a message to be transmitted (MSG), check each phone number to determine whether it is a domestic phone number (no country code) or an international phone number (the country code is present) (S21). If it is a domestic phone number, the phone dials the corresponding phone number using the ARS system 4 to transmit a voice message (S22).

If you have an international phone number (with a country code), proceed as follows:

The telephone number (hereinafter referred to as the foreign telephone number) and the (digitalized) voice message, which is obtained by subtracting the country code from the international telephone number, are transmitted to the foreign service server 7 through the Internet (S23). Now, the foreign service server 7 which has received the foreign phone number and voice message dials the local phone number using its ARS system 8 and delivers the voice message (S24).

In this way, the user can enter a phone number and make a reservation for a desired voice message to a domestic or foreign counterpart at a predetermined time, as if the user is directly calling a domestic or foreign counterpart. In this case, the foreign phone number and messages are delivered to the service server of the foreign partner through the Internet, and the foreign service server delivers the voice message using the domestic phone. Therefore, the cost is greatly reduced by not using the international call.

On the other hand, if the same system shrinks in Korea as in Korea, the above voice message delivery method can be used in the same way in a foreign voice message service company.

Although preferred embodiments of the present invention have been described above, it should be noted that the present invention is not limited to this embodiment, but various modifications can be made without departing from the spirit of the present invention described above.

For example, in the above case, the voice message is the same form, but in the case of a voice message in which a financial company notifies the majority of the arrears, "Hong Gil Dong, your arrears is 200,000 won" "Your arrears" must be mixed with the atypical part ("Hong Gil-dong", "200,000 won").

In this case, the stereotyped part may be recorded and the unstructured part may be synthesized using a text-to-speech engine (TTS).

In the above description, when the transmission time is reached, the foreign service number 7 transmits the telephone number and voice message without the country code to the foreign server server 7 so that the foreign service server 7 immediately dials the local phone number. As described above, upon receipt of the voice message, the phone number, voice message, and transmission time (T), which are subtracted from the country code, are transmitted to the foreign server server 7 so that the transmission time is improved by the built-in timer function of the foreign service server 7. If the foreign service server 7 can transmit the voice message by its own ARS system (8).

According to the present invention, it becomes possible to provide a voice message call service system and a method of processing in the system which allow an individual or a company to easily transmit a voice message to a domestic or foreign landline telephone or mobile terminal.

Claims (12)

A voice message receiving step of receiving a voice message by voice guidance to a user; Receiving receiver telephone number information for receiving information on the receiver telephone number from the user; A determination step of determining whether the domestic telephone number or the international telephone number is based on the information on the receiver telephone number; A domestic voice message delivery step of transmitting a voice message by making a call to a receiver through the information on the receiver's telephone number as a result of the determination in the determination step; As a result of the determination in the determining step, in the case of an international telephone number, information about the voice message and the receiver's telephone number is transmitted to a corresponding foreign service server through the web, and the voice message and the recipient's telephone number delivered by the foreign service server are transmitted. And a foreign voice message delivery step of delivering a voice message to a receiver by a local call using information about the service server. The method according to claim 1, wherein the information on the receiver telephone number is a telephone number. The method according to claim 1, wherein the information on the receiver telephone number is information on a specific group selected from a group of telephone numbers registered in advance. 4. The method of claim 3, wherein the registered telephone number group is formed by a user accessing a service server through a web in advance. The service of claim 3, wherein the registered telephone number group is formed by a user calling a service server in advance and inputting a telephone number for each group according to the guidance of the service server. How the server handles it. The voice message of claim 5, wherein the telephone is a mobile terminal and the input of the telephone number for each group is performed by transmitting the telephone numbers included in the telephone number group previously stored in the mobile terminal to the service server. How to handle service server for call service. The method according to claim 1, further comprising a step of a user confirming the received voice message after the voice message receiving step. The method according to claim 1, further comprising a step of a user confirming the received recipient telephone number information after the receiving of the recipient telephone number information. The method of claim 1, further comprising receiving an input of a time for sending the voice message to the receiver. 10. The method of claim 9, wherein the determining step, the domestic voice message delivery step and the foreign voice message delivery step are executed when the sending time is reached. 2. The method of claim 1, wherein the formalized portion of the voice message is recorded voice and the informal portion is characters. A voice message receiving device for receiving a voice message by voice prompting the user; A receiver telephone number information receiving device for receiving information on the receiver telephone number from a user; A determination device for determining whether a domestic telephone number or an international telephone number is based on the information on the receiver telephone number; A domestic voice message delivery device for transmitting a voice message by calling a recipient through information on the recipient phone number as a result of the determination in the determination device; As a result of the determination in the determination device, in the case of an international phone number, information about the voice message and the recipient's phone number is transmitted to a corresponding foreign service server through the web, and the voice message and the recipient's phone number received by the foreign service server are transmitted. And a foreign voice message delivery device for delivering a voice message to a receiver by a local call using information about the service server.

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