KR20030097256A - Apparatus and Method for controlling call process route in single number service - Google Patents

Abstract

PURPOSE: A routing control device in a representative number service and a method therefor are provided to offer an optimal service to a user and a subscriber of the representative number service by routing a service call requested from a caller to the nearest termination number with the caller by a zip code when requesting the representative number service. CONSTITUTION: An SMS(Service Management System)(60) manages an area classification code DB(62) which stores telephone-classified area classification codes. An SCP(Service Control Point)(50) interworks with the SMS(60), and retrieves an area classification code of an origination number for requesting a representative number service. The SCP(50) retrieves a termination number having the nearest area classification code with the area classification code of the origination number among termination numbers registered in representative numbers of subscribers of the representative number service, and requests an SSP(Service Switch Point)(30) to connect a call to the termination number. If the representative number service is requested from a service user terminal(12), the SSP(30) transmits the origination number and the representative number of the service user terminal(12) to the SCP(50) and triggers the representative number service to the SCP(50). The SSP(30) requests LEs(Local Exchanges)(10,20) to connect the call to the termination number by the call connection request from the SCP(50).

Description

Apparatus and Method for controlling call process route in single number service}

The present invention relates to a routing control apparatus and method in a representative number service, and more particularly, routing in a representative number service for routing a representative number service call to a service subscriber station located closest to each other using a zip code of a calling number. A control apparatus and method are provided.

'Representative number service', a representative intelligent network service that is currently being serviced, stores a telephone number of each agency operated in each region after registering a representative number by a company operating an agency in several places, and the service user returns to the representative number. When the call connection is attempted, the telephone number of the agent having the same area code as the service user is called to allow the service user to call the agent having the same area code as the service user.

Such a representative number service is convenient to connect to a dealer registered with the representative number if the user knows the representative number anywhere in the country even if they do not know the telephone number of the dealership located in his area from the user's point of view. By providing convenience to the user, the company is trying to induce the purchase of the product by the user and thereby increase the sales.

However, in the case of the representative number service described above, when searching for a near destination number from the caller's location, the area code or the station number included in the caller's phone number is used. Even if the called number has the same station number, the distance can be quite far. In particular, if the caller ID or called party number is not located in the center of the area managed by the station number but is located close to the area managed by another station number, even if the caller and the destination number use the same station number The number may not be the called number located closest to the caller.

That is, in this case, there may be an agent installed near the caller but not using the same station number as the caller.

In the above case, since the station number of the telephone number is assigned based on the jurisdiction of the telephone station rather than the administrative unit, different station numbers are frequently assigned even for terminals registered in adjacent areas. It occurs by searching for the destination registered in the representative number.

As such, if the agent connected to the caller using the representative number service is not the closest agent to the caller, considering that the representative number service is applied to many restaurants, home delivery services, etc. In some cases, it may be necessary to visit the caller from a remote location with the same station number.

Accordingly, the present invention has been made to solve the above-mentioned conventional problems, when providing a representative number service, by routing the service call using the postal code of the calling number to the destination of the administrative unit located closest to the caller The purpose is to enable the connection of.

1 is a block diagram of a routing control device in a representative number service according to an embodiment of the present invention;

2 is a flowchart illustrating a routing control method in a representative number service according to an embodiment of the present invention.

Routing control device in the representative number service according to an embodiment of the present invention for achieving the above object,

A service management system for managing a database in which a regional classification code for each telephone number is stored;

Search the area classification code of the calling number requesting the representative number service in conjunction with the service management system, and the area closest to the area classification code of the calling number among the called numbers registered in the representative number of the subscriber who subscribed to the representative number service. A service controller for searching for a called number having a classification code and requesting a call connection to the called number;

When a representative number service is requested from a service user terminal, the calling number and the representative number of the service user terminal are transmitted to the service controller, the representative number service is triggered to the service controller, and a call connection request from the service controller is performed. Characterized in that it comprises a service performing exchange requesting a call connection to the destination number to the terminal exchange.

In addition, the routing control method in the representative number service according to an embodiment of the present invention,

A first step of transmitting, by a service performing exchange, a caller number and a representative number of the service user terminal while a service performing exchange triggers the representative number service to a service controller when a representative number service is requested from a service user terminal;

A second step of analyzing, by the service controller, the area classification code of the calling number and searching for a called number having the area classification code closest to the area classification code among the called numbers registered in the representative number;

And a third process of requesting a call connection to the called number retrieved by the service controller.

Hereinafter, with reference to the accompanying drawings will be described an embodiment of the present invention in more detail.

1 is a block diagram of a routing control system in a representative number service according to an embodiment of the present invention.

As shown in the figure, a terminal switching center (hereinafter referred to as LE: Local Exchange) 10, 20 to which a service user terminal 12 or a service subscriber station 22 is connected is connected to a public switched telephone network (hereinafter referred to as PSTN). It is connected to a service performing exchange (hereinafter referred to as a service switch point (SSP) 30) through, the SSP 30 is connected to a service control point (SCP) (50) through a common line signal network, SCP ( 50 is connected to a service management system (SMS) via a LAN.

Hereinafter, each component shown in FIG. 1 will be described in more detail.

When the LE 10 receives any representative number corresponding to the representative number service call request from the service user terminal 12, the LE 10 detects that the corresponding call is an intelligent network service call based on the representative number, and sends an intelligent network service call to the SSP 30. Do the processing.

SSP (30) triggers the representative number service to the SCP (50), based on the calling number and the called number sent together when the intelligent network service call processing request from the LE (10), and the calling number and the SCP (50) Send the called number.

When the representative number service is triggered, the SCP 50 searches for a postal code corresponding to the calling number in association with the SMS 60. The SCP 52 is provided with a database 52 which stores information on the representative number subscriber and various data for performing additional functions for the representative number service.

In the area classification code DB 62 managed by the SMS 60, an area classification code, for example, a postal code, by calling number is registered. Since the postal code corresponding to the area classification code proposed in the present invention is coded to distinguish the area to be managed, the telephone number location having the same postal code is included in the area classified by a specific criterion. have.

In addition, the customer management system 64 connected to the SMS 60 can manage subscriber information stored in the DB 52 managed by the SCP 50 via the SMS 60.

The IP 40 is responsible for transmitting a broadcast announcement to the service user terminal 12, a public announcement, and the like under the control of the SCP 50.

Additional functions for the representative number service include a single number function, calling area restriction function, date and time designated call designation function, subscriber holiday designation function, and the like.

The single number function is a function that can be connected to the call using a single number (virtual number), the calling area restriction function is a function that can limit the outgoing call outside the desired area. The date-and-date designation function is a function for designating a destination to be routed to a desired destination for each day of the week and time zone, and the Gaiza holiday designation function refers to a function for transmitting an announcement on a holiday.

Each of the above-described additional functions is configured to be registered at the time of registration by the subscriber, so that the corresponding data is stored in the DB 52 so that routing is performed in the state where the respective functions are reflected during the representative number service call processing. Since these are services generally performed in the representative number service, a description of the specific procedure for performing such a service will be omitted.

Hereinafter, a routing control method in a representative number service according to an embodiment of the present invention will be described in detail with reference to the flowchart shown in FIG. 2.

When the service user terminal 12 requests the representative number service by inputting the called number for the representative number service (S10), the LE 10 transmits the called number and the calling number to the SSP 30 and requests the intelligent network service. do.

Accordingly, the SSP 30 analyzes the called number and recognizes that the service corresponding to the called number is the representative number service, and triggers the representative number service with the SCP 50 (S12).

Subsequently, the SCP 50 transmits the calling number to the SMS 60 and requests a search of the zip code for the calling number, and by the request, the SMS 60 sends the calling number stored in the area classification code DB 62. Search the zip code for the caller number based on the star area code and provide the search result to SCP (S14).

SCP 50, which has received the search result of the area classification code for the calling number, receives an incoming number having a zip code that matches the zip code for the calling number based on the zip code of the called number registered in the representative number. Search (S18).

Then, the retrieved called number is transmitted to the SSP 30 so that the call connection request to the called number is made by the SSP 30 (S20).

Accordingly, the SSP 30 transmits a call connection request to the called number to the LE 20 managing the called number, and the LE 20 receiving the call connection request corresponds to the called number of the service subscriber terminal ( By transmitting the ring signal to 22, the service subscriber station 22 is called (S22).

When the service subscriber terminal 22 called through the above-described process is in a hook-off state, a call path between the service user terminal 12 and the service subscriber terminal 22 is set, and the representative number service user. Call between subscriber and representative number service subscriber is possible.

According to the present invention as described above, by using the postal code having a regional tendency when the representative number service request, the service call requested from the caller is routed to the caller number closest to the caller, and to the user and subscriber of the representative number service. There is an effect that can provide the optimal service.

On the other hand, the present invention is not limited to the above-described embodiment, but can be modified and modified within the scope not departing from the gist of the present invention, such modifications and changes should be regarded as belonging to the following claims. will be.

Claims (4)

A service management system for managing a database in which a regional classification code for each telephone number is stored; Search the area classification code of the calling number requesting the representative number service in conjunction with the service management system, and the area closest to the area classification code of the calling number among the called numbers registered in the representative number of the subscriber who subscribed to the representative number service. A service controller for searching for a called number having a classification code and requesting a call connection to the called number; When a representative number service is requested from a service user terminal, the calling number and the representative number of the service user terminal are transmitted to the service controller, the representative number service is triggered to the service controller, and a call connection request from the service controller is performed. Routing control device in the representative number service comprising a service performing exchange requesting a call connection to the destination number to the terminal exchange. The method of claim 1, The area classification code is a routing control device in a representative number service, characterized in that the postal code given for each region. A first step of transmitting, by a service performing exchange, a caller number and a representative number of the service user terminal while a service performing exchange triggers the representative number service to a service controller when a representative number service is requested from a service user terminal; A second step of analyzing, by the service controller, the area classification code of the calling number and searching for a called number having the area classification code closest to the area classification code among the called numbers registered in the representative number; And a third process of requesting a call connection to the called number retrieved by the service controller. The method of claim 3, wherein And the area classification code of the calling number analyzed in the second process is a zip code.