KR20020036076A - An afterservice phone number of manufacturing company for searching and automatic connection system by using a Free Web to Phone service through internet - Google Patents

Abstract

The present invention is an after-sales telephone search and automatic access system using a free web-to-phone telephone service on the Internet. In an after-sales telephone search and automatic access system using a free web-to-phone telephone service on the Internet, the present invention is connected to the Internet network. A client requesting information through the client; A relay server which receives a client's ID and password to permit access and provides information by selecting a type of a product after-sales service of the client or inputting the information into a search box; A database connected to the relay server and providing client data including information data and client addresses for after-sales service providers of various products; A member database in which the client accesses the relay server to apply for membership as a member and includes personal information provided by the client; A directory database stored in the relay server and configured in a tree structure for searching for an after-sales service provider; And a communication server for connecting an after-sales service phone by a free web-to-phone method in response to a request of a member registered in the member database connected to the relay server. According to the after-sales service telephone search and automatic access system using the free web-to-phone telephone service according to the present invention, the user can easily search for the after-sales service free telephone, automatically connected to the searched free telephone number, and use it free of charge.

Description

After service phone number of manufacturing company for searching and automatic connection system by using a Free Web to Phone service through internet}

The present invention relates to an after-sales telephone search and automatic access system using a free web-to-phone telephone service on the Internet. More particularly, the present invention relates to an after-sales service or a night-care hospital telephone on a web page in which a client connected to the Internet is provided in a directory structure of a tree structure. The present invention relates to an after-sales telephone search and automatic access system using a free web-to-phone telephone service on the Internet that conveniently searches for information and automatically accesses the searched information using a free web-to-phone service.

Recently, in accordance with the spread of the Internet, a method of providing after-sales service over the Internet is generally used together with a conventional contact method using only a telephone. The after-sales service using the Internet is mainly composed of large companies, and is mainly composed as part of the homepage. For example, Korean Patent Registration No. 10-234204 discloses a system for performing after-sales service using an Internet homepage. This system is a system where each product client receives a web page of a server provided by a product manufacturer and directly applies for after-sales service if an after-sales service is required. However, the after-sales service method using such a homepage requires the consumer to apply for a necessary after-sales service through a large number of places, that is, through a hypertext in the form of a directory or other connected websites. Because they post a lot of contents such as company promotion, product promotion, organization guide on the homepage, customer support after-sales service exists only as a part of them. In this case, it is very bad for a large group of companies. In addition, the after-sales service of these companies only covers products manufactured by their respective companies, so each product manufacturer should visit their homepage if necessary. In particular, in order to receive the after-sales service through each company's homepage, there is a troublesome problem of registering the same member for each company. Moreover, there is a problem in that in order to visit the homepages of these companies, a search engine must be searched and visited before the website of these companies is known in advance.

US Patent No. 5,850,433 discloses an online directory service system and method using an Internet phone. As shown in FIG. 10, in this system, the client 180 receives a web page from the database server 120 through the terminal server 110 of the relay server 100 and stores necessary information in the database 140. The telephone number is searched from the telephone number including the advertisement telephone of the online directory, and the retrieved telephone number connects the telephone to the counterpart 220 through the telephone server 130. As shown in Fig. 9, the conventional art simply shows a configuration of simply searching for information and connecting the after-sales service provider or the repair / repair provider 2 to the user 1.

In addition, in the case of web-to-phone free telephone service providers, the number of competitors implementing similar services for providing free telephone calls using the Internet has increased, and there is a need for securing fixed customers using large numbers of telephones. In the case of advertising revenue based on the number of customers and the frequency of service use, a business model that secures a large number of users (customers) with high frequency of internet phone use as a fixed customer is urgently required.

The present invention is to solve the conventional problems, the after-sales service for a variety of products to the user side in the most convenient and inexpensive way to connect to a free web-to-phone call through the Internet or to search the simplest, fast and convenient on the Internet Its purpose is to provide a telephone call for service using a free web-to-phone.

Another purpose is to provide a system that allows night-care clients to search for hospitals that provide night-care services on the Internet and easily connect them toll-free.

Another purpose is to provide a fixed customer with a customer who uses after-sales service and a manufacturer who provides after-sales service by integrating offline and online.

1 is a block diagram of a comprehensive after-sales service telephone search and automatic access system according to the present invention.

Fig. 2 is a flowchart showing a part of the operation procedure of the comprehensive after-service connecting system according to the first embodiment of the present invention.

3 is a flowchart showing a part of the operation procedure of the comprehensive after-service access system according to the second embodiment of the present invention.

Fig. 4 is a flowchart showing a part of the operation procedure of the comprehensive after-service connecting system according to the third embodiment of the present invention.

Fig. 5 is a flowchart showing a part of the operation procedure of the comprehensive after-service connecting system according to the fourth embodiment of the present invention.

Fig. 6 is a flowchart showing a part of the operation procedure of the comprehensive after-service access system according to the fifth embodiment of the present invention.

7 is a flowchart showing a part of an operation procedure of a comprehensive night care service connection system according to a sixth embodiment of the present invention.

8 is a front view showing an embodiment of a web page provided by the relay server of the first to fifth embodiments according to the present invention.

9 is a block diagram showing a conventional after-service connection system.

Fig. 10 is a block diagram showing a conventional online directory internet telephony service system.

<Explanation of symbols for main parts of drawing>

1: Client (user multimedia personal computer)

2: after-sales or repair / repair service provider, telephone, multimedia personal computer and / or server

10: Relay Server 11: Terminal Server

12: Database Server 13: Communication Server

14: Database

The after-sales telephone search and automatic access system using a free web-to-phone telephone service on the Internet according to the present invention for achieving the above object is based on the Voice Over Internet Protocol (VoIP) technology on the Internet to make a telephone window on the web browser; In the after-sales service telephone search and automatic access system using a free web-to-phone telephone service on the Internet using a service provided to provide a free telephone call to Web to Phone and PC to Pc,

A client connected to the Internet network and requesting information through the Internet network; A relay server which receives a client's ID and password to permit access and provides information by selecting a type of a product after-sales service of the client or inputting the information into a search box; A database connected to the relay server and providing client data including information data and client addresses for after-sales service providers of various products; A member database in which the client accesses the relay server to apply for membership as a member and includes personal information provided by the client; A directory database stored in the relay server and configured in a tree structure for searching for an after-sales service provider; In accordance with the request of the member registered in the member database connected to the relay server is characterized in that it comprises a communication server for connecting the after-sales service phone free web-to-phone method.

The after-sales telephone search and automatic access system using the free web-to-phone telephone service on the Internet according to the present invention for achieving the above another object is to provide a telephone window on the web browser based on VIP technology on the Internet and Web to Phone (Web to Phone And / or after-sales telephone search and automatic access system using a free web-to-phone telephone service on the Internet using a service provided to make a free telephone call to PC to Pc,

A client connected to the Internet network and requesting information through the Internet network;

A relay server which receives a client's ID and password to permit access and provides information by selecting a type of a product after-sales service of the client or inputting the information into a search box; A database connected to the relay server and providing user data including information data and client address for a night medical hospital; A member database in which the client accesses the relay server to apply for membership as a member and includes personal information provided by the client; A directory database stored in the relay server and configured to have a tree structure for searching night medical hospitals; A communication server for connecting a night medical hospital telephone by a free web-to-phone method according to a request of a member registered in the member database connected to the relay server; Characterized in that it comprises a.

Hereinafter, with reference to the accompanying drawings, a preferred embodiment of the present invention will be described in detail.

(Example)

1 shows a configuration of a comprehensive after-service relay system of the present invention. As shown in Fig. 1, the user's personal computer or client 1 receives the web page provided through the relay server 10 and requests after-sales service or repair / repair from the after-sales service provider 2 of the product on the web page. do. At this time, the user's personal computer is connected with a telephone, a personal computer, a server, and a server to which the personal computer of the after-service provider is connected.

In the case of using a public telephone network (PSTN), the relay server 10 is a terminal server 11 connected to a client 1, which is a user's personal computer, and a database server 12 connected to a terminal server 11 and connected to a database 14. And a communication server 13 connected to the database server 12 and the terminal server 11 via a LAN and connected to a telephone, a personal computer, and a server of each after-sales service provider through a communication line. . The communication server 13 may be a model using a gateway and an operating system. In addition, server 12 uses a database management system and includes a National Center Supercomputer Applications (NCSA) web server and provides a hypertext transfer protocol (HTTP) connection to the browser application of the computer. The database and Common Gateway Interface (CGI) are supported by P / SQL (Procedural Language Structured Query Language), Oracle WOW, and the like used for database access. The Hypertext Markup Language (HTML) interface allows the client to select various search menus. The terminal server 11 controls the communication protocol, preferably the point protocol (PPP), and is usually used by Internet service providers. The database server 12 delivers the browser software information of the computer client and interprets the request for database search. In addition, according to the client selection, the communication server provides a client number stored in a database or a telephone number necessary for the communication server. The communication server 13 provides a computer and a telephone or an interface between the computer and the computer.

If you do not use a public telephone network (PSTN), the client is not connected to the public telephone network (PSTN) to receive a Web2Pone or PC2PC connection service using a free web-to-phone call. Your personal computer should be a multimedia computer with at least a sound card, microphone, speakers (headset), modem (LAN), etc. A server that does not use a web-to-phone or PC-to-PC free telephone service because it does not use the existing telephone exchange network. [Terminal server 11, database server 12, communication server 13, including the relay server 10] can be appropriately changed by a business partnership with a web-to-phone service company according to the web-to-phone service method. In addition, when the convenience of the client is considered, only the visiting step can be added to the web-to-phone service homepage provided by the web-to-phone service server, and the step of registering a member and the phone book step can be omitted by sharing database information with the relay server. When the database is not shared with the relay server, visit the homepage of the web-to-phone service provider, access the comprehensive after-sales service page through member registration and phonebook, and connect with after-sales service information search and service provider. The same may be provided.

FIG. 2 is a system suitable for a case where an after-service or repair / repair service provider visits a product or object in a client's residence as a first embodiment when using a public telephone network according to the present invention. Referring to FIG. The comprehensive after-service relay system is described as follows.

First, the operator of the relay server collects information on the company or local repair / repair company, and collects the products (including products already produced) and the repair / repair companies collected by the company or company. Investigate the product / item information that can be repaired / repaired, and also the regional after-sales network information of the collected company or companies. In particular, it examines information about service representatives or service applicants for each region and company after-sales service center or repair / repair service provider, and also shows the location map information of these regions and company after-sales service center or repair / repair service company. Investigate together. The information thus examined is stored in the database 14 shown in FIG. Such information may be collected through a search program via the Internet or collected by requesting affiliates or companies.

As described above, when the database construction for the after-sales service or repair / repair service provider of the product is completed, the information is classified in a directory form on the web page of the database 12 and posted in a hypertext form for the client to select. do. The web page of the database server 12 includes a bulletin board so that the client 1 and the after-sales or repair / repair service provider 2 can exchange views with each other.

The client 1 accesses the Internet and receives the web page of the relay server 10 to enter his profile, client ID, and password to register a member. Your profile includes contact data and personal details, such as your address, name, e-mail address, and phone number. When a client enters a profile during membership registration, it stores it in the database.

When the client 1 receives a web page of the relay server 10 through a web browser of a computer and inputs an ID and password, the database server 12 determines whether to be authenticated by comparing with a client profile stored in a database. Next, when the client 1 selects an after-service product name or a product manufacturing company name published as content in a web page or inputs it into a search box, the database server 12 enters the entered product name or product manufacturing company name and the user profile at the time of membership registration. Perform a database search using the included residential address as a keyword and display the result.

When the client 1 selects the searched after service provider, the client 1 provides the telephone number to the communication server 13. When the telephone number is input, the communication server 13 initializes the telephone connected to the user computer, dials the input telephone number, and attempts a telephone connection with the searched after-sales service provider. If the service provider 2 is out of working hours, does not answer the phone, or is busy for a long time, the client 1 may send an email to the computer of the service provider 2 by e-mail including the profile of the client, data information used during the search, and the contents of the chat request. Alternatively, the client and the service provider 2 exchange opinions with each other by sending the message to the server and posting the response of the service provider 2 on the web page of the relay server or by sending an e-mail to the client 1.

3 is a second embodiment when using a public telephone network according to the present invention, in which a client provides after-sales service or repair / repair service for a product or object at a specific place other than his / her residence, and the client has a product after-sales service. Or a system suitable for a service / repair center. This embodiment differs from the first embodiment in that the search field selected or input by the client further includes the location of the product or its own location information.

According to the first and second embodiments of the present invention described above, the client 1 searches at least the desired after-service or repair / repair service provider by inputting or selecting a search keyword, confirming the retrieved information, and calling or chatting. Can communicate with each other.

4 is a third embodiment when using a public telephone network according to the present invention. After-sales service or repair / repair service contents required by the client 1 when requested by the client 1 or a repair / repair service provider, and the client The relay server 10 automatically transfers the profile by e-mail.

5 is a fourth embodiment in the case of using a public telephone network according to the present invention, wherein the client 1 wants to have his or her desired after-service or repair / repair service provider with a minimum of keyword input or selection. Through the relay function to enable chat at the scheduled time to each other.

5 is a fifth embodiment when using a public telephone network according to the present invention. When the client 1 receives a web page and inputs an ID and password, the database server 12 allows the client to select a type of service. Display the selection message. The type of service may include, for example, a service in which the client takes the product directly to an after-sales or repair / repair service provider, after-sales service or repair / repair service provider (2) goes to the residence of the client (1) The service or repair / repair service provider 2 may be classified as a service going to a place desired by the client 1 or a content service of a web page.

If the client 1 selects a service from among the above services, the client directly carries the product to the after-sales service or repair / repair service provider, and inputs his own location information and the manufacturer name of the after-sales service or repair / repair service object. Or provide a search menu to select. At this time, it is possible to add the product type or other necessary data, but if more than necessary, there is a problem that the user becomes uncomfortable. When the client enters or selects data in the search menu, the database server 12 retrieves and displays necessary information from the database 14.

If the client 1 selects after-sales service or repair / repair service provider to go to the client's residence, the client 1 provides a search menu for inputting or selecting a manufacturer's name for the after-sales service or repair / repair service. . When the client enters or selects data in the search menu, the database server 12 uses the database 14 based on a part of the client's profile information already stored in the database 14 and the search keyword (product manufacturing company name) entered by the client. Search for and display).

If the client 1 selects after-sales service or repair / repair service provider from among the services, the client enters or selects a location of a specific place and a manufacturer's name of an after-sales service target. To provide. When the client enters or selects data in the search menu, the database server 12 searches and displays the database 14 based on the search keyword (product manufacturing company name and specific place location information) input by the client.

If the client 1 selects the content service of the web page among the services, the web page is displayed without the search step.

In this way, the client 1 selects a desired service type to provide a different search menu according to each case, searches for it, and displays the result. Next, the relay service between the client 1 and the service provider 2 is performed through the communication server 13 based on the retrieved result. That is, the client selects a service that delivers the connection service or the profile content of the client and the after-sales service or repair / repair service content of the client through direct telephone or chat with the searched service provider 2 to the service provider.

The method of delivering the user's after-sales service or repair / repair service contents to the service provider is most preferable through an e-mail, and the response information of the service provider may be provided to the client 1 again. In addition, the relay server 10 may automatically input after-sales service or repair / repair service contents and client profiles of the client in the homepage after-service application provided by the searched service provider.

The above-described connection or transfer of information between the client 1 and the service provider 2 can be complementary, i.e., when a telephone connection service is not provided, a method of providing client information through e-mail can be used. May be used alone or in plural. In addition, the client may use a search in a directory format embedded in the content while enjoying the content on the web page of the relay server.

In particular, it is desirable to store the results for each after-service or repair / repair service provider searched by the client 1 for each ID again in a database so that they can be immediately used when needed in the future.

According to the present invention as described above, the client 1 can also search for necessary after-service or repair / repair service provider information with a minimum of keyword input, and can exchange a doctor directly with the searched service provider for free. In addition, the client enters a minimum search keyword to search the service provider 2, and the relay service acts as an after-sales service request.

In addition, free web-to-phone telephone service providers can easily secure a variety of customers, and there is an advantage that can increase the advertising revenue according to the increase in customers.

According to the after-sales service telephone search and automatic access system using the free web-to-phone telephone service according to the present invention, the client can easily search for the after-sales service toll free, automatically connected to the searched toll-free number can be used free of charge. There is an advantage.

According to an embodiment of the present invention, by the after-sales service telephone search and automatic access system using the free web-to-phone telephone service, the client can easily search for the after-sales service free telephone, automatically connected to the retrieved free telephone number, and use it free of charge. It is possible.

Claims (2)

Free web-to-phone calls on the Internet, using services provided on the Internet, based on VIO technology, to provide phone windows in a web browser and to make free phone calls to Web to Phone and / or PC to Pc. In the after-sales telephone search and automatic connection system using the service, A client connected to the Internet network and requesting information through the Internet network; A relay server which receives a client's ID and password to permit access and provides information by selecting a type of a product after-sales service of the client or inputting the information into a search box; A database connected to the relay server and providing client data including information data and client addresses for after-sales service providers of various products; A member database in which the client accesses the relay server to apply for membership as a member and includes personal information provided by the client; A directory database stored in the relay server and configured in a tree structure for searching for an after-sales service provider; A communication server for connecting a after-sales service phone by a free web-to-phone method according to a request of a member registered in the member database connected to the relay server; After-sales service telephone search and automatic access system using a free web-to-phone telephone service on the Internet. Free web-to-phone calls on the Internet, using services provided on the Internet, based on VIO technology, to provide phone windows in a web browser and to make free phone calls to Web to Phone and / or PC to Pc. In the after-sales telephone search and automatic connection system using the service, A client connected to the Internet network and requesting information through the Internet network; A relay server which receives a client's ID and password to permit access and provides information by selecting a type of a product after-sales service of the client or inputting the information into a search box; A database connected to the relay server and providing client data including information data and a client address for a night medical hospital; A member database in which the client accesses the relay server to apply for membership as a member and includes personal information provided by the client; A directory database stored in the relay server and configured to have a tree structure for searching night medical hospitals; A communication server for connecting a night medical hospital telephone by a free web-to-phone method according to a request of a member registered in the member database connected to the relay server; After-sales service telephone search and automatic access system using a free web-to-phone telephone service on the Internet.