KR20010103905A - Method and system for call service using position tracking system of mobile phone - Google Patents

Abstract

A call service method using a location tracking system of a mobile communication terminal according to the present invention includes the steps of (a) requesting a call service by a customer using a mobile communication terminal in a one-touch manner; Obtaining the telephone number and location information of the customer in the mobile communication system upon request and transmitting to the GIS information processing server, and (c) receiving the customer information of step (b) to convert the location information of the customer to the coordinate value Converting the location information and providing the customer's information and the current location information of the salesperson of the service provider to the call center; and (d) the customer information and the location information of the salesperson transmitted in step (c). Providing the service information to the service provider; and (e) after the step (d), the service provider provides the customer information to the salesperson closest to the service requesting customer, and closest to the customer. The salesperson is characterized in that it comprises the step of allowing to provide service to the customer visiting.

According to the present invention, the customer requests a call service, such as a car insurance service, call taxi service, quick delivery service, such as a desired car insurance service using a location tracking system of the mobile communication terminal to the service provider in a one-touch manner We gave the customer information so that they can receive the service immediately.

In addition, the mobile communication company connects with the location tracking server and the call center for the smooth operation of the customer's call service, and transmits the location information of the company's employees in real time so that the customer does not provide it with the wireless Internet service of other mobile communication companies. Not only can it increase the convenience and company image, but it can also increase the number of subscribers to locate service providers and increase the use of value-added services.

In addition, service providers use location tracking systems to provide services that employees closest to customers visit customers, thereby facilitating faster and more efficient work and enabling efficient work distribution among employees.

Description

Method and system for call service using position tracking system of mobile communication system

The call service method and the system using the location tracking system of the mobile communication terminal according to the present invention, in particular, by using the location tracking system of the mobile communication terminal to select a call service desired by the user in a one-touch manner to obtain a service from the service provider The present invention relates to a call service method and a system that can be provided.

Recently, a mobile communication terminal is a new concept of wireless network service that can immediately receive necessary data regardless of time and space. It also provides next-generation communication services that maximize the utilization of information by carefully selecting only the best data that users need based on the Internet access function.

In addition, the data can be classified into four categories: 'information network', 'economic network', 'entertainment network' and 'my network', and information search can be used more conveniently. Provide custom information you can set up.

On the other hand, in general, commercial vehicles (general taxis, buses, freight transport vehicles, and various courier vehicles) work remotely from transport companies, so that vehicles for exchange of predetermined information from or between transport companies are available. It should be able to transmit and receive information wirelessly by installing wireless device inside. Therefore, a conventional commercial vehicle is a direct transportation company using a radio apparatus using radio frequency (RF), a mobile telephone network using a cellular phone or a PCS phone, a frequency common communication network (TRS), or a public telephone communication network (PSTN). I was able to exchange information between each commercial vehicle.

That is, as shown in the block diagram of FIG. 1, a corresponding transportation company (for example, a call taxi company) has a control room or a command room 1, and the command room 1 includes a commercial vehicle 2 and a frequency common communication network (TRS) ( Through 4) all commercial vehicles 2 can be called collectively. In addition, the command room 1 is configured to make a service request or confirmation call through the consumer 3 to use the commercial vehicle 2 and the public telephone communication network (PSTN) or the mobile communication telephone network (5).

Then, when the consumer 3 calls the command room 1 through the public telephone communication network or the mobile phone communication network 5 and requests a service, the command room 1 confirms the location and usage information of the consumer and then establishes a frequency common communication network. When the commercial vehicle 1 is collectively called, and the commercial vehicle 2 responds to the request of the consumer 3, the corresponding commercial vehicle 2 transmits the service intention to the command room 1 afterwards. It moves to the demand book (3) corresponding to. At this time, the commercial vehicle is connected to the consumer (3) by using a separate public telephone communication network or a mobile telephone communication network and then grasp the exact information and location and move to the corresponding position.

However, in the conventional call service system of a commercial vehicle, in order to receive a call taxi service, the consumer 3 needs to request a call while pressing the phone number by searching for the service company's number with a mobile communication terminal. The command room 2 calls a commercial vehicle 2 through the frequency common communication network 4 to transmit and receive information, and connects the consumer 3 via a public telephone communication network or a mobile telephone communication network 5. The method was not efficient. This calls the group of unspecified commercial vehicles (2) operating in the command room (1) of the transportation company in a group, and thus the noise and in-vehicle calls caused by unnecessary calls and continuous call listening and response, thus increasing the driver's fatigue and safety. It can act as a factor to reduce operation.

In order to use the commercial vehicle 2, the consumer 3 calls the command room 1 of the transportation company, and the command room 1 calls the corresponding commercial vehicle 2 and is located at the optimum distance and location. It is inconvenient to check the consumer (2) as a currency, it is inconvenient, because the time required for receiving the service in the consumer (3) is long, the service of the transport company is qualitatively degraded.

In addition, it is difficult for the transport company to grasp the position of the vehicle 2 in operation one by one, and as a result, not only the driving income is lowered but also the maintenance cost of the vehicle is increased due to the inefficient allocation management of the vehicle.

SUMMARY OF THE INVENTION The present invention has been made to solve the above-mentioned problems. The present invention uses a location tracking system of a mobile communication terminal and enables a specific service to be used as a one-touch call service provided in the terminal. By managing the information about the customer and the location of the employee in connection with the wireless communication system, GIS information processing server, and service company, the service company's dispatch management and An object of the present invention is to provide a call service method and a system using a location tracking system of a mobile communication terminal to facilitate customer convenience.

1 is a block diagram showing a conventional call service system.

2 is a block diagram showing a call service system using a location tracking system of a mobile communication terminal according to the present invention.

3 is a menu configuration diagram of a mobile communication terminal according to the present invention;

Figure 4 is a block diagram showing a first embodiment of a call service system using a location tracking system of a mobile communication terminal according to the present invention.

5 is a block diagram showing a second embodiment of a call service system using a location tracking system of a mobile communication terminal according to the present invention;

6 is a block diagram showing a third embodiment of a call service system using a location tracking system of a mobile communication terminal according to the present invention;

7 is a flowchart illustrating a call service method using a location tracking system of a mobile communication terminal according to the present invention;

<Explanation of symbols for the main parts of the drawings>

100 ... Customer 101 ... Mobile Terminal

120 Mobile communication system 130 GIS information management server

140 ... call center 160 ... service provider

170.Salesperson

Call service method using a location tracking system of a mobile communication terminal according to the present invention for achieving the above object,

(a) requesting a call service by a customer in a one-touch manner using a mobile communication terminal;

(b) obtaining a customer's telephone number and location information from the mobile communication system when the customer requests a call service and transmitting the same to a GIS information processing server;

(c) receiving the customer's information in step (b) and converting the customer's location information into coordinate information, and providing the customer's information and the current location information of the salesperson of the service provider to the call center. Steps,

(d) providing the customer information and the location information of the sales staff to the service provider transmitted in step (c);

(e) after the step (d), the service provider provides the customer information to the salesperson closest to the service requesting customer, and then allows the salesperson closest to the customer to provide the service to the customer. Characterized in that it comprises a.

In this case, a one-touch call service is provided to a menu category of the mobile communication terminal so that a customer can select a specific call service when necessary.

The call service of the customer using the mobile communication terminal may be a call service such as a car insurance service, a call taxi service or a quick / courier service.

In addition, the GIS information processing server is characterized in that it provides in real time to the call center location information on the sales personnel of the service provider by interworking between the mobile communication system and the call center.

Call service system using a location tracking system of a mobile communication terminal according to the present invention,

A mobile communication terminal for requesting a call service by selecting a call service in a one-touch manner,

A mobile communication system which secures and transmits the telephone number and location information of the customer when the call service is requested;

A GIS information management server for converting the location information of the customer received from the mobile communication system into the location information of the coordinate value and requesting and managing the employee location information of the corresponding service company from the mobile communication system in real time;

A call center that receives the customer's telephone number and location information from the GIS information management server and transmits it to the service provider;

Receiving the telephone number and location information of the customer from the call center, the location information of the salesperson (business vehicle) at the service company to deliver the customer information to the sales person to provide the service to the customer.

Hereinafter, with reference to the accompanying drawings as follows.

2 is a diagram illustrating a call service system using a location tracking system of a mobile communication terminal, FIG. 3 is a diagram illustrating menu configuration of a mobile communication terminal, and FIG. 4 is a diagram of a call service system using a location tracking system of a mobile communication terminal. 5 is a configuration diagram showing a second embodiment of a call service system using a location tracking system of a mobile communication terminal, and FIG. 6 is a call service system using a location tracking system of a mobile communication terminal. 7 is a flowchart illustrating a call service method using a location tracking system of a mobile communication terminal.

Referring to FIG. 2, the mobile communication terminal 101 enables the customer 100 to select a call service request in a one-touch manner implemented in a menu; After requesting the call service of the customer mobile communication terminal 101, after confirming whether the service is registered by securing the location information and the phone number of the customer through the wireless communication network 110, the location information and the phone number of the authenticated customer, And mobile communication system 120 for transmitting the current location information for the service sales representative; A GIS information processing server 130 for converting location information transmitted from the mobile communication system 120 into location information of coordinate values and transmitting information of customers and employees; A call center (140) for transmitting customer information and location information of a salesperson transmitted from the GIS information processing server (130) through the Internet (150), a telephone network (151), and a wireless communication network (110); By using the customer information transmitted from the call center 140 is configured to include a service company 160 that provides the customer information to the customer by providing the customer information to the sales person 170 closest to the customer 100.

Here, the call center 140 may database the customer information and the location information of the salesperson to check whether the customer for any service item is a registered service registrant, and then provide the corresponding service.

The call center 140 is a service provider or a police station, a fire station call center that provides a call service, they are interconnected to the wireless communication network 110, the Internet 150, the telephone network 151 of the service provider 160 of the region Customer and employee information is sent to the computer 161, fax 162, telephone 163, employee mobile communication terminal 164.

A call service method and a system using a location tracking system of a mobile communication terminal according to the present invention configured as described above will be described with reference to the accompanying drawings.

First, referring to FIG. 2, the mobile communication terminal 101 of the customer 100 may search and display geographic information, and a plurality of menus of the mobile communication terminal 101 may be displayed in the menu window of FIG. 3. It is divided into categories: information networks (location information / news / sports / search engines / etc.), Economic networks (securities / banks / insurance / cards / etc.), Entertainment networks (games, quizzes / humor / lotteries / etc.), My network (address book / mail / notepad / etc.), call service network (car insurance service / call taxi / quick courier service / police station, fire station (119) / etc.) are implemented.

When the customer 100 selects one of the specific services of the call service network in a one-touch manner in the mobile communication terminal 101 provided in this way (S1), the wireless signal of the mobile communication terminal 101 is transmitted to the wireless communication network ( It is transmitted to the mobile communication system 120 through 110 (S2).

Then, the mobile communication system 120 secures the telephone number, name and location information of the customer 100 from the signal transmitted from the mobile communication terminal 101. At this time, if the call service is paid, the authentication process is performed. If the call service is free, the authentication process is not performed.

The mobile communication system 120 transmits information about a call service customer to the GIS information processing server 130 (S3), and the GIS information processing server 130 transmits the position information of the text format of the customer to coordinate values. It converts the GIS location information and provides the converted customer location information to the call center 140 along with the phone number and name (S4).

To this end, the real-time location tracking of the mobile communication system 120 transmits the base station information, which is being serviced by the mobile communication terminal, to the location tracking server (not shown) periodically by using a short message service (SMS). Since the current location of the customer mobile communication terminal 101 can be obtained, not only the general customer and the location information service are provided, but also the real-time mobile location information service of the company employees moving in real time.

In addition, the GIS information processing server 130 receives and manages the location information of the salesperson 170 of the service company 160 requested by the customer 100 in real time, so that the mobile communication system 120 manages the salesperson. The location information is also converted to GIS location information and provided to the call center 140 of the call service provider. The GIS information processing server 130 uses the call center 140 as a member to enable interworking of the real-time location tracking information of the mobile communication system 120 and the call center 140.

The call center 140 of the call service provider may refer to the registration information database of the service desired by the customer, to the corresponding service provider 160 registered as a member, the wireless communication network 110, the Internet 150, or the telephone network 151. ) Transmits the customer's information and the employee's location information (S5) (S6). In this case, when a specific operator needs to authenticate the information of the customer 100, the call center 140 has a database of customer information and eternity employee information to provide an authentication process for whether a registered service registrant is registered, and the authenticated customer. To provide information about the service provider 160.

To this end, the service provider 160 is responsible for the information of the customer and the employee from the call center 140 through communication media such as computer 161, fax 162, telephone 163, ARS, mobile terminal 163, etc. Receive location information.

Then, the service company 160 contacts the customer and secures the exact location information and informs the employee's mobile terminal 101 (S7) (S9) or delivers the customer information to the salesperson 170 and then The salesperson 170 checks the exact location information of the customer through mutual calls and moves to the corresponding service point to provide the service requested by the customer (S7) (S8) (S9) (S10).

Here, the call service company 160 embeds the location tracking system in the employee mobile communication terminal 171 to subscribe to the real-time location tracking service in order to determine the location of the sales employees.

In addition, the real-time location tracking service of the mobile communication terminal 171 of the salesperson 170, as well as the location of the salesperson 170, the call center 140 after the call with the customer 100 to determine the exact location point On the display window of the mobile communication terminal 171 of the salesperson 170 to be displayed as the coordinates of the map information.

This invention will be described in detail with reference to the embodiments. 4 is a block diagram showing a car insurance call service as a first embodiment of the present invention.

When the customer 100 who has subscribed to the vehicle insurance service has clicked on the auto insurance service of the call service network provided in the customer mobile communication terminal 101 in order to contact the auto insurance company in the event of a vehicle accident, the wireless signal is simultaneously received with the click. Is transmitted to the mobile communication system 120 via the wireless communication network 110 (S11) (S12).

In this case, the insurer to which the customer is subscribed may be different in the auto insurance service item, so that the customer may provide a connection service with the insurance company to which the customer is subscribed or display a plurality of insurance companies so that the user can select one-touch method. to provide.

The mobile communication system 120 secures the customer's telephone number, name and location information by using a radio signal for the mobile communication terminal 101 of the customer and transmits it to the GIS information processing server 130 (S13). The GIS information processing server 130 converts the transmitted location information of the text format of the customer into the GIS location information of the coordinate value and transmits it to the call center 140 of the automobile insurance company (S14).

To this end, the GIS information processing server 130 and the call center 140 provide a car insurance company to grasp the location of employees tracked on the map using the GIS technology.

The call center 140 of the car insurance company is connected to the computer 161 and the fax machine according to the communication status of the car insurance company 160a located in the corresponding area through the Internet 150, the telephone network 151, and the wireless communication network 110. 162, the phone 163, ARS, employee mobile communication terminal 164 to transmit the customer and employee information (S15, S16). In this case, after confirming whether the customer 100 is a registered service registrant to check whether the insurance company owns insurance, the customer information is provided if the registrant is a registrant.

In addition, the automobile insurance company 160a receives the customer information and the location information of the employee and contacts the mobile communication terminal 101 of the customer 100 through the wireless communication network 110 to confirm the exact location information of the customer. Or (S17, S20), and delivers the customer information through the mobile communication terminal 171 to the nearest sales person or maintenance company staff (170a) (S17, S18).

Then, the salesperson / maintenance company employee 170a checks the exact service location after the phone call with the customer to move to the point where the customer is located to provide a vehicle insurance service (S19, S20).

As such, the car insurance call service allows a customer to send his / her location information to a car insurance company subscribed to by using a one-touch call service of a mobile communication terminal 101 carried by a customer when an accident occurs in a car. For example, a service that allows a car insurance company to visit a customer by providing information of a customer to an auto insurance company employee or a mechanic employee 170a located at a branch closest to the customer.

In addition, the car insurance call service can track the location of moving salesmen and maintenance company employees in real time, thereby enabling efficient dispatch management of employees.

Meanwhile, referring to FIG. 5, the call taxi service method, when the customer 100 needs a call taxi, clicks the call taxi service of the call service network provided in the mobile communication terminal 101 in a one-touch manner. Simultaneously with the click, a radio signal is transmitted to the mobile communication system 120 (S21).

The mobile communication system 120 obtains the customer's name, phone number and location information by using a radio signal for the mobile communication terminal 101 of the customer, together with the location information of the sales person, the GIS information processing server 130. It is transmitted to (S13).

The GIS information processing server 130 converts the location information of the text format of the customer transmitted from the mobile communication system 120 to the GIS location information of the coordinate value and transmits it to the call center 140. To this end, the GIS information processing server 130 provides the local call center 140 to determine the location of the employees tracked on the map using the GIS technology (S14).

The call center 140 is a computer 161, fax 162, ARS, employee mobile communication terminal 163 to the call taxi company 160b through the Internet 150, the Internet 151, the wireless communication network 110 According to the situation of the customer and the location information of the employee is transmitted (S15, S16).

In addition, the call taxi company 160b receives the customer's information and makes contact with the mobile communication terminal 101 of the customer through the wireless communication network 110 to confirm the exact location information of the customer and the call taxi employee 170b. (S17, S20), or the nearest call taxi employee (driver) 170b transmits the customer information (S17, S18). Here, the call taxi company 160b subscribes to the real-time location tracking service to the employee mobile communication terminal 171 to determine the moving positions of the call taxi employees 170b.

Then, the call taxi employee 170b checks the exact service location using the customer information and then moves to the customer service point to provide a call taxi service.

Such a call taxi service, when the customer 100 wants to use a call taxi, transmits his / her location information to the call taxi company in a one-touch manner by using the mobile communication terminal 101 carried by the customer. The nearest taxi call is for the customer.

By providing such a call taxi service, a call taxi company can track the location of a call taxi in real time, enabling efficient dispatch management of employees, as well as inquiring the nearest call taxi from the current customer's location. By issuing dispatch orders, we can provide prompt service to customers who requested service.

A quick / delivery call service method will be described with reference to FIG. 6.

When the customer 100 requests a quick service or a courier service to send his documents or goods to another place, quick / courier service of the call service network provided in the mobile communication terminal 101 to contact the corresponding quick / courier service provider. When the service is clicked, a wireless signal is transmitted to the mobile communication system 120 through the wireless communication network 110 at the same time as the click (S31, S32).

The mobile communication system 120 transmits the customer's phone number and name, location information and employee's location information to the GIS information processing server 130 (S33), the GIS information processing server 130 is a text format of the transmitted customer The location information of the coordinates is converted to the GIS location information of the quick / courier service provider to transmit to the call center 140 (S34). To this end, the GIS information processing server 130 and the call center 140 provide the quick / courier company 160c to determine the location of the employees tracked on the map using the GIS technology.

The call center 140 may be selectively connected to the situation of the quick / courier service provider 160c of the region through the Internet 150, the telephone network 151, the wireless communication network 110, the computer 161, the fax 162, The customer's information and the employee's information are transmitted to the phone 163 and the employee mobile communication terminal 164.

In addition, the quick / courier company 160c receives the information of the customer 100 and contacts the mobile communication terminal 101 of the customer through a wireless communication network 110 through a specific communication medium to obtain accurate location information of the customer. Check (S37, S40), or contact the nearest quick / courier sales person (S37, S38). Here, the quick / courier service provider subscribes the real-time location tracking service to the mobile terminal of the employee in order to determine the location of the quick / courier employees, the staff of the GIS information processing server 130 and the call center 140 It is linked to real time location tracking.

Then, the quick / courier staff 170c checks the exact location after the telephone call to the customer 100 and then moves to the customer location point to provide a quick / courier service (S38, S39). After the completion of the delivery, the service user 100 is provided through the completion of the delivery service through the mobile communication terminal 101.

Such quick / courier service enables the customer 100 to transmit his / her location information to the quick / courier company using the location tracking system of the mobile communication terminal 101 when the quick service or the courier service is requested. Quick / Courier courier closest to the customer visits the service.

7 is a view illustrating a call service procedure using a location tracking system of a mobile communication terminal according to the present invention. The customer insurance service (S103) and call taxi service are performed in a one-touch manner for a customer to request a call service to the mobile communication terminal. (S104), one of the quick / courier service (S105) is selected (S101, S102).

Then, the mobile communication system transmits the location information, the phone number, and the name of the customer to the GIS information processing server 130 (106). At this time, if the call is charged, the customer goes through the authentication process.

The GIS information processing server 130 receiving the customer's location information and a phone number converts the customer's location information into the location information of the coordinate value and provides it to the call center 140 and provides the location information of the sales staff in real time. If the location information is also converted to the location information of the coordinate value is converted to provide to the call center 140 (S107), the call center 140 transmits the customer information and the location information of the employee to the service company 160 (S108).

Then, when the call service provider is selected (S109, S110, S111) it will provide the customer information to the salesperson. For example, if the car insurance company (S109) provides the customer information to the salesperson / maintenance company staff to provide a mobile service to the point where the customer requested the service (S112) (S115).

And, if the call taxi company (S110) by providing the customer information to the call taxi staff to provide a service by moving to the point where the customer requested the service (S113) (S115). If the quick / courier company (S112) provides the customer information to the quick / courier staff to go to the point where the customer requested the service to provide the service (S114) (S115).

Here, in order to connect the call service company and the customer in real time, a process of confirming the registration service of the customer's connection service in the call center is provided to provide the customer information about the authenticated customer to the service company.

On the other hand, as another embodiment of the present invention, after the telephone call with the customer in the call center 140, the mobile communication of the salesperson located in the region closest to the customer with the exact location information of the customer and the salesperson 170 Map information can be displayed on the terminal display window. In this way, a specific salesperson can look at the display window and inform the call center 140 that he or she is going to the customer to provide a service.

Therefore, an emergency contact can be made to a call service using a location tracking system of a mobile communication terminal or a call center 140 such as a police station or a fire station, so that the mobile phone 101 can be provided without any inconvenience of having to find a phone number. It is automatically connected to the call center 140 using the one-touch of the additional service, the location and information of the customer is delivered to the service provider to receive a faster dispatch service.

In addition, the connection service between the call service request customer and the service provider enables the service provider to identify the customer's location through prompt processing, which enables quick response, thereby increasing the efficiency of the company's work and moving the location of the service management customer in the future. It is a service that can build customer's trust through faster processing using telephone.

As described above, the call service method and the system using the location tracking system of the mobile communication terminal according to the present invention, the car insurance service, call taxi service, quick taxi, which the customer wants using the location tracking system of the mobile communication terminal Call service such as courier service or emergency contact of police station, fire department, etc. by informing the service provider in one-touch method, the customer can receive the call service immediately.

In addition, by ensuring that the service provider employees' location information by linking the location tracking server and call center in the mobile service provider for smooth operation of each service, the mobile service provider does not provide any differentiation from the wireless Internet service of other mobile service providers. In addition to improving customer convenience and company image, the company also has an effect of increasing sales by increasing subscribers and increasing use of additional services due to the location of employees of service providers.

In addition, service providers can use the GIS system to provide services to employees closest to customers, which can be expected to improve productivity and sales more efficiently and improve the distribution of employees.

Claims (10)

(a) requesting a call service by a customer in a one-touch manner using a mobile communication terminal; (b) obtaining a customer's telephone number and location information from the mobile communication system when the customer requests a call service and transmitting the same to a GIS information processing server; (c) receiving the customer's information in step (b) and converting the customer's location information into coordinate information, and providing the customer's information and the current location information of the salesperson of the service provider to the call center. Steps, (d) checking whether the customer is a registered service registrant from the customer information transmitted in step (c), and if the connected service registrant, providing the customer information and location information of the sales staff to the service provider; (e) after the step (d), the service provider provides the customer information to the salesperson closest to the service requesting customer, and then allows the salesperson closest to the customer to provide the service to the customer. Call service method using a location tracking system of a mobile communication terminal comprising a. The method of claim 1, And providing a one-touch call service item to a menu category of the mobile communication terminal so that a customer can select a specific call service if necessary. The method according to claim 1 or 2, The call service of the mobile communication terminal customer includes a call service such as an automobile insurance service, a call taxi service, a quick / courier service, and an emergency contact to a police station or a fire station. Service method. The method of claim 1, The GIS information processing server is a call service method using a location tracking system of a mobile communication terminal, wherein the mobile communication system and a call center interoperate with each other to provide location information of a salesperson of a service provider to a call center in real time. The method of claim 1, In the call center of step (d), the authentication process is performed by referring to the database of whether the customer is a registered service registrant for any call service item, and then the customer information of the authenticated customer and the location information of the salesperson are provided. Call service method using a location tracking system of a mobile communication terminal, characterized in that for transmitting to. The method of claim 1, After the step (d), the service provider makes a phone call with the corresponding service requesting customer, and then checks the exact location thereof so as to provide the customer information to the nearest sales representative to provide the service. Call service method using location tracking system. The method of claim 1, The call center checks the exact location information of the customer after a direct call with the customer, and transmits the location information and the phone number of the confirmed customer to the mobile communication terminal of the salesperson of the service company for display. Call service method using a location tracking system of a mobile communication terminal. A mobile communication terminal for requesting a call service by selecting a call service in a one-touch manner, A mobile communication system which secures and transmits the telephone number and location information of the customer when the call service is requested; A GIS information management server for converting the location information of the customer received from the mobile communication system into the location information of the coordinate value and requesting and managing the employee location information of the corresponding service company from the mobile communication system in real time; Receiving the customer's phone number and location information from the GIS information management server and transmits to the service provider to include a call center to enable the sales person closest to the customer to the customer's service request point Call service system using the location tracking system of the terminal. The method of claim 8, The service company receives the customer's telephone number, location information and location information of the salesperson, provides the customer information to the salesperson closest to the customer, and the salesperson moves to the point where the customer requested the service using the customer information. Call service system using a location tracking system of a mobile communication terminal, characterized in that to enable. The method of claim 8, The call center uses a location tracking system of a mobile communication terminal, which manages customer authentication information and member information of a service company as a database so as to undergo a connection service registration authentication process of a customer for an arbitrary call service item. Call service system.