KR20010088936A - Order Management System for Entertainment Business - Google Patents

Abstract

PURPOSE: An order process system for a hotel and restaurant using a voice is provided to perform an order item and confirmation by wireless and use an order receipt system as a security system when stopping a working time. CONSTITUTION: A voice synthesizing unit(2) transmits a guide message for inducing an order of a client. An RF voice transmitting unit(6) transmits the voice of the client as an electric wave. An RF data transmitting unit(7) transmits a table number as the electric wave when being called. An RF data receiving unit(9) receives data transmitted from an order receipt unit(8). A voice signal receiving unit(10) receives the electric wave transmitted from the order receipt unit(8) and outputs a voice signal. A memory(11) stores programs needed for operation. A CPU(12) controls each unit. An order voice receiving unit(14) receives the electric wave transmitted from an order transmitting unit(13) and reproduces a voice signal. An RF data receiving unit(9') receives data regarding the received table number. A keypad(15) designates the voice synthesizing unit(2) of the order transmitting unit(13) so that the voice synthesizing unit(2) reproduces a specific message. A data RF transmitting unit(16) transmits a specific code synthesized by the operation of the keypad(15) to the order transmitting unit(13). A voice synthesizing circuit(33) synthesizes an order table number as the voice. A display unit(17) displays ordered items.

Description

Order Management System for Hospitality Using Voice {Order Management System for Entertainment Business}

The present invention relates to an order processing system for a hospitality service using a voice that enables an order processing by voice at a hospitality service and also performs an alarm function by various security sensors.

As is well known, in the past, when a customer ordered from a restaurant such as a restaurant, the employee took down the order and delivered it to the kitchen or counter.However, in recent years, a wireless order device is used to order the customer's menu for convenience and to reduce manpower. The number of businesses dealing with this is gradually increasing.

A representative example thereof is shown in FIG. As can be seen from the conventional wireless ordering device is a portable terminal (10-1 to 10-N) for transmitting and receiving wirelessly the table number and the order contents, and the main order device 100 for transmitting and receiving wirelessly with the above, The main order device 100 is configured.

However, since such a conventional wireless ordering device does not have a calling function, in a large space of a business place, a customer raises his voice and makes an order to an employee carrying a portable terminal 10-1 to 10-N. Other matters should be requested, resulting in inconvenience and delay in service.

Therefore, in recent years, a wireless ordering device having an employee calling function has been proposed, and the Korean Patent Publication No. 1999-000770 (name of the invention: a wireless ordering device having a wireless calling function; Can be examined). The present invention relates to a wireless ordering device having a wireless calling function for enabling rapid service by allowing a mobile terminal to call a terminal carried by an employee at a table where a guest is seated.

For this purpose, the cited invention is shown in Figures 3 and 4,

In the wireless ordering device comprising a main order device installed on the cashier and a portable terminal carried by the employee,

The call switch (SWcall) for the call selection, the microcomputer 221 to read the table number stored in advance after the selection detection of the call switch (SWcall) converted to an analog signal and provided to the high-frequency transmitter 223, and A table composed of a memory 222 storing a corresponding table number to be provided to the microcomputer 221 and a high frequency transmitter 223 for converting a signal provided from the microcomputer 221 into a high frequency signal and outputting the signal to an antenna ANT. Pager 220;

The radio frequency signal receiver 211 receives the high frequency signal from the table pager 220 through the antenna ANT and provides the corresponding data to the microcomputer 212, and the signal from the high frequency transmitter / receiver 211. A microcomputer 212 for comparing the table numbers with a plurality of previously stored table numbers, recognizing the received table number, displaying a recognized table number, and controlling driving of the ring tone output unit 216; A memory 214 storing all the table numbers, a display unit 215 for displaying the table numbers under the control of the microcomputer 212, and a ring tone output unit for outputting a ringing tone under the control of the microcomputer 212; It is provided with a portable terminal 210 including a (216).

The present invention is to install only the wireless ordering device equipped with a call function, it is possible to quickly know the call from the customer, can be quickly service can be made, the order is transmitted by the portable terminal carried by the employee is the main order The device will accept the order.

Therefore, according to the cited invention, the customer calls the employee by the operation of the call switch, orders the employee who came, and the employee receives the order to the main order device by operating the portable terminal based on the customer's order, so that the customer still By calling this, the employee goes to each table, takes the order, and takes the ordered food and sets the table again. Therefore, the employee has to make a round trip at least twice a table. There is a high possibility that the menu and the menu delivered to the table will be different.

In addition, hospitality businesses that handle cash or valuables often suffer life injuries and property damage due to the invasion of thieves, and for this purpose, a separate method facility or a security service company must be installed. Therefore, there was a problem that a considerable economic burden was inevitable.

The purpose of the present invention is to solve the problem, and to allow customers and employees to perform the order details and confirmation wirelessly so that employees do not have to come and go twice, and also after the end of business hours order reception system as security system It is to provide an order processing system for a hospitality business using the voice that can be utilized.

1 is an explanatory diagram showing a conventional wireless ordering system.

2 is an explanatory diagram showing a wireless ordering system according to the present invention.

3 is an explanatory diagram showing a table pager of the cited invention;

4 is an explanatory diagram showing a portable terminal of the cited invention;

5 is an explanatory diagram showing the configuration of a system according to the present invention;

6 and 7 illustrate another embodiment of the system according to the present invention;

* Explanation of symbols for the main parts of the drawings

1: Call button 2: Voice synthesizer

3,3 ': Microphone 4,4': Voice amplifier

5,5 ': Speaker 6,6': High frequency audio transmitter

7: High frequency data transmission unit 8: Order reception unit

9: High frequency data receiver 10: Receiver

11,11 ': Memory 12,12': Central processor

13: Order Sender 14: Order Voice Receiver

15; keypad 16: data high frequency transmission unit

18: Sensor unit 22: Open detection sensor

23: destruction detection sensor 25: shock detection sensor

26: sensor part 27: encoder

28: high frequency output unit 29: call button

30: encoder 31: high frequency transmitting unit

32: calling means 33: speech synthesis circuit

In order to achieve the above object, the present invention provides a wireless transmitting and receiving unit, respectively, in order sending unit and order receiving unit installed on the table, and in particular, the wireless transmitting and receiving unit is provided with a microphone and a speaker to enable voice communication. We propose an order processing system for a hospitality establishment using voices, which is equipped with voice synthesis circuits to guide the ordering process, and is equipped with various types of sensors for crime prevention and sensor units for wirelessly transmitting the outputs of these sensors. .

Accordingly, the present invention is to eliminate the inconvenience that the employee comes to the table of the customer in order to receive the order not only can greatly reduce the manpower, but also can be equipped with a security function has a very economical advantage.

Referring to the present invention in more detail with reference to the accompanying drawings as follows. Figure 5 shows the overall configuration of the order receiving and method system for hospitality businesses using the voice according to the present invention. As can be seen from the present invention, the present invention provides a call button 1, a voice synthesizing unit 2 for transmitting a guide message for inducing a customer's order, and a microphone 3 for inputting a customer's order voice content. And a voice amplifier 4, a speaker 5, a high frequency voice transmitter 6 for transmitting the customer's voice as a radio wave, and a high frequency data transmitter for simultaneously transmitting the number of the table during the call. 7), a high frequency data receiving unit 9 for receiving data transmitted from the order receiving unit 8, a voice signal receiving unit 10 for receiving a radio wave transmitted from the order receiving unit 8 and outputting a voice signal; , The memory 11 containing the programs necessary for operation, the central processor 12 (CPU) for controlling them, the order sender 13 installed in the table, and the radio wave transmitted from the order sender 13 Receive and play back audio signals. A keypad for designating an ordered voice receiver 14 for receiving, a high frequency data receiver 9 for receiving received table number related data, and a voice synthesizer 2 of the order sender 13 to play a specific message. (15), and a data high frequency transmitter 16 for transmitting the specific code synthesized by the operation of the keypad 15 to the order transmitter 13 side,

A voice synthesis for synthesizing the microphone 3 ', the voice amplifying unit 4', the high frequency voice transmitting unit 6 ', and the order table number to synthesize the voice. A circuit 33 and a speaker 5 ', a display unit 17 for displaying order items as necessary, a memory 11' containing programs necessary for their operation, and a central processor for controlling them ( 12 ') is made up of an order receiving unit (8).

In the present invention as described above, the order transmitting unit 13, the order receiving unit 8, the sensor unit 18 must be supplied with the power required for each operation, for this purpose, the order transmitting unit 13 is a battery It is preferable to use 35, and it is preferable to use the power supply device 34 using AC power for the order reception unit 8.

In this state, when the customer enters the business and sits at the table and presses the call button 1 for the order, the central processor 12 first displays data indicating the unique number determined by the ?? switch 36 or the like. The data transmission unit 7 transmits the data. As a result, the high frequency data transmitting unit 7 radiates the table unique number display data by radio waves, which reaches the high frequency data receiving unit 9 'of the order receiving unit 8 and amplifies the signal, and outputs the table unique number display data. To the central processor 12 '. Therefore, the central processor 12 'decodes the number of the corresponding table and provides it to the voice synthesis circuit 33. The voice synthesis circuit 33 reproduces / synthesizes the number of the corresponding table as a voice signal to the voice output unit. By application, the number of the table can be guided to the speaker 5 '.

Therefore, the moment the customer presses the call button (1) in the table, the order acceptor will know by voice how many times the table is called. Then the order sender (13) first asks the customer, for example, "What would you like to eat?" A message such as the same is output to the speaker 5.

Therefore, the customer speaks a desired menu by voice, and the voice of the customer is converted into a voice signal by the microphone 3 and then amplified to a sufficient size in the voice amplifier 4 and then output to the high frequency voice transmitter 6. Then, the high frequency audio transmitting section 6 modulates the audio signal and the carrier frequency and emits the radio waves. Therefore, the radio wave containing this voice is induced to the order voice receiving unit 14 of the order receiving unit 8, and thus the voice signal is output from the ordering voice receiving unit 14, which is amplified by the voice output unit and the speaker 5 Can be played with ').

Therefore, the order acceptor listens to the customer's order voice. If the order voice is correctly recognized, the central processor 12 transmits a specific code to the data high frequency transmitter 16 by pressing a specific button on the keypad 15. The data high frequency transmitter 16 emits a radio wave, which is received by the high frequency data receiver 9 of the order transmitter 13 to transmit a specific code to the central processor 12. Therefore, the central processor 12 decodes this and generates a message to the speaker 5 to confirm the order contents such as, for example, "Thank you for your order. .

In addition, when the order acceptor does not clearly recognize the voice content of the customer heard through the above-described process, the central processor 12 of the order transmitting unit 13 may be operated in the same process as another code by operating another specific button. ), The voice synthesis unit (2) generates a message such as, "Sorry, can you say that again?"

In addition, when there is no situation in which the order acceptor cannot provide a menu designated by the customer or other voice calls are unavoidable, the guide voice is transmitted through the microphone 3 ', the voice amplifier 4', and the high frequency voice transmitter 6 '. This radio wave reaches the order transmitting unit 13, which is received and amplified by the voice signal receiving unit 10, and then outputs the voice to the speaker 5 so that the customer can freely talk with the customer freely. will be. Therefore, the present invention is that the customer can complete the order in accordance with the guidance message output by the voice synthesis unit 2 of the order sender 13 in the entire process from the call of the customer to the receipt and confirmation of the order, The receptionist will be able to accept orders from customers without having to speak to the table over and over again, thus providing convenience for both the customer and the employee accepting the order. In addition, the display unit 17 of the order reception unit 8 may display the table number of the calling customer, the table number and menu of the customer whose order is completed, and the menu is determined by the display unit 17. Can manage the table at a glance.

In addition, the order transmitter 13 uses the battery 35 as a power source, which may cause inoperation when the power supply voltage is lowered, thereby causing customer dissatisfaction. When the voltage is lowered, the light emitting diode 20 of a specific color may be emitted to guide the replacement of the battery.

A transmission confirmation light emitting diode 21 may be provided in order transmission unit 13 to indicate that table number data or voice is being emitted by radio waves by a customer's operation.

In the present invention, as shown in Figure 6, the opening detection sensor 22 of the magnet and the reed switch installed in the door or the destruction detection sensor 23, the impact detection sensor 24, the infrared detection sensor for detecting the breakage of the glass window A sensor unit 26 composed of 25,

Sensor unit 18 consisting of an encoder 27 for outputting a specific code according to the output change of the sensor unit 26 and a high frequency output unit 28 for modulating the output of the encoder 27 at a carrier frequency to emit radio waves. ) Can be installed. According to this embodiment, when an abnormality occurs in the crime prevention and the sensor unit 18 is operated, the high frequency data receiving unit 9 of the order receiving unit 8 is operated and the central processor 12 decodes it and the speaker ( 5) strong alarm sound is generated to prevent theft or intrusion.

That is, in the present invention, the opening detection sensor 22 composed of a magnet and a reed switch operated when the door is opened, and the destruction detection sensor 23 for detecting when the window glass or the door glass is broken, for recognizing a person's approach. The encoder 27 detects this when an abnormality occurs that generates an output from the sensor unit 26 such as an infrared sensor 25, a shock sensor 24 that generates an output in response to a shock or vibration applied from the outside. The specific code is applied to the high frequency output unit 28. Therefore, the high frequency output unit 28 modulates a specific code and radiates it as radio waves. The radio waves are induced and amplified by the high frequency data receiving unit 9 of the order receiving unit 8, and then decoded by the central processor 12. As a result, the central processor 12 generates an alarm sound output signal, and accordingly, the voice output unit applies a voice output for generating a strong alarm sound to the speaker 5 to induce a thief or an intruder to frighten away. In addition, it will be able to protect people and property by informing emergency people of emergency situations.

In addition, in the present invention, as shown in Fig. 7, a conventional call button 29, an encoder 30, and a high frequency transmitter 31 are composed of a simple call means 32 in a form that can only be called. And order sending unit 13 may be used interchangeably.

In this way, the present invention can be guided by a beautiful and beautiful guidance message prepared in advance to the customer, the order acceptor will be able to recognize the order contents of the customer without repeating the standardized guidance message, in particular, order In order to reduce the inconvenience of having to go to the table with the customer to reduce the labor cost is effective.

In addition, the present invention, if there is a thief or an unauthorized intruder in the late-night time period when the business is completed is to be detected by the various sensors of the sensor unit to generate a powerful alarm sound in the order receiving unit 8, so the anti-theft effect can be expected additional security It is more economical because it can reduce the cost of facilities and security services.

Claims (3)

A call button 1, a voice synthesizer 2 for sending a guide message for inducing a customer's order, a microphone 3, a voice amplifier 4, and a speaker for inputting a customer's order voice content (5), a high frequency audio transmitting unit 6 for transmitting the customer's voice by radio waves, a high frequency data transmitting unit 7 for transmitting the table number at the same time by radio waves, and an order receiving unit 8 A high frequency data receiver 9 for receiving data transmitted from the receiver, a voice signal receiver 10 for receiving a radio wave transmitted from the order receiving unit 8 and outputting a voice signal, and a memory containing a program necessary for operation ( 11) and an order for reproducing a voice signal by receiving the radio wave transmitted from the order sender 13 and the order sender 13 installed on the table, including a central processor 12 (CPU) for controlling them. Voice receiver 14 and the received frame Operation of the keypad 15 and the keypad 15 for designating that the voice synthesizer 2 of the order originating unit 13 reproduces a specific message; A data high frequency transmitter 16 for transmitting the specific code synthesized by the order to the order transmitter 13; A voice synthesis for synthesizing the microphone 3 ', the voice amplifying unit 4', the high frequency voice transmitting unit 6 ', and the order table number to synthesize the voice. A circuit 33 and a speaker 5 ', a display unit 17 for displaying order items as necessary, a memory 11' containing programs necessary for their operation, and a central processor for controlling them ( Order processing system for a hospitality establishment using a voice, characterized in that consisting of an order receiving unit (8 ') composed of 12'). The method of claim 1, A sensor unit 26 composed of one or more sensors used for crime prevention, such as an opening detecting sensor 22, a breaking detecting sensor 23, an impact detecting sensor 24, an infrared detecting sensor 25, Sensor unit 18 consisting of an encoder 27 for outputting a specific code according to an output change of the sensor unit 26, and a high frequency output unit 28 for modulating the output of the encoder 27 at a carrier frequency to emit radio waves. Order processing system for a hospitality business using a voice, characterized in that it comprises a). The method of claim 1, And a call means (32) comprising a call button (29), an encoder (30), and a high frequency transmitter (31).