KR20010057173A - Multi-information processing apparatus and method for proactive maintenance service - Google Patents

Abstract

1. TECHNICAL FIELD OF THE INVENTION

The present invention relates to a multi-information processing device and a method for providing an active maintenance service.

2. The technical problem to be solved by the invention

The present invention, prior to reporting the failure of the customer prior to grasping the state of the network resources affecting the customer service in advance to perform a multi-information analysis and multi-information processing of various information to provide an active maintenance service An object of the present invention is to provide a computer-readable recording medium having a device and a method thereof and a program for realizing the method.

3. Summary of Solution to Invention

The present invention is a multi-information processing method for providing an active maintenance service applied to the multi-information processing apparatus of the integrated subscriber network maintenance system, the correlation analysis after analyzing and processing the received alarm data and performance data A first step of extracting source alert and performance information; A second step of searching for a customer and facility information database to extract customer and service information to generate failure handling information; And a third step of inquiring about the alarm and the performance information after the failure processing to confirm that the corresponding alarm and the performance degradation have been resolved, and to notify the result of the recovery process.

4. Important uses of the invention

The present invention is used for integrated subscriber network maintenance system.

Description

MULTI-INFORMATION PROCESSING APPARATUS AND METHOD FOR PROACTIVE MAINTENANCE SERVICE}

The present invention relates to a multi-information processing apparatus for providing an active maintenance service and a method thereof and a computer-readable recording medium recording a program for realizing the method, in particular affecting the service of the customer before the customer's failure report. Multi-processing device for providing active maintenance service that can proactively grasp the status information of network resource which affects the network resource, and its method and computer readable record that records the method and program to realize the method. It is about the medium.

In general, an integrated subscriber network maintenance system (ANSWERS: Access Network Support & Warranty for End ResourceS) is used to receive failure reports, troubleshoot, It is a system that provides maintenance functions such as facility management and statistical analysis.

The present invention relates to a multi-information processing apparatus and method for providing active maintenance to be adopted by ANSWERS, the active maintenance is a problem occurs in the service that the customer is using, the customer reports the problem and solves it Contrary to conventional manual maintenance such as testing, arrangement, recovery, etc., which is performed to perform the analysis, the information collected by analyzing the status information of the network resources affecting the customer's service before analyzing the customer's failure It is a maintenance service that can maximize customer's service quality satisfaction by taking precautionary measures before customer's failure report. In order to provide such an active maintenance service, correlation of various information available and multiple information processors are essential.

On the other hand, if a problem occurs in a service that a conventional customer is using, it is more active than the subscriber network maintenance level, which remained at the conventional passive maintenance service such as test, arrangement, recovery, etc., which is performed to report the problem and solve it. There is a need for multiple information processing schemes that can provide maintenance services.

The present invention has been made to solve the above problems, prior to the failure report of the customer prior to grasping the status of the network resources affecting the customer service to perform a correlation analysis and multi-information processing of various information Accordingly, an object of the present invention is to provide a multi-information processing apparatus for providing an active maintenance service, a method thereof, and a computer-readable recording medium having recorded thereon a program for realizing the method.

1 is a block diagram of an embodiment of a multi-information processing apparatus for providing an active maintenance service according to the present invention.

Figure 2 is an exemplary view showing the detailed configuration and interconnection of the alarm analysis and processor, performance analysis and processor, and the correlation analyzer of the multiple information processing apparatus according to the present invention.

3 is a flow diagram of an embodiment of a multi-information processing method for providing an active maintenance service according to the present invention.

* Explanation of symbols for the main parts of the drawings

101: alarm control code generator 102: performance control code generator

103: Alarm Analysis and Handler 104: Performance Analysis and Handler

105: Correlation Analyzer 106: Customer and Service Information Extractor

107: trouble shooting information generator 108: alarm / performance information query

109: alarm and performance information DB 110: test control code generator

111: test analysis and processor 112: user and facility information DB

In order to achieve the above object, the present invention provides a multi-information processing apparatus for providing an active maintenance service, and receives alarm and performance source level and threshold change data to receive an alarm and performance source level and threshold change request suitable for the device. Alarm and performance control code generation means for outputting; Alarm analysis and processing means for receiving alarm data to identify the alarm location / cause / grade / occurrence time and analyzing the alarm to accumulate alarm log data in the alarm and performance information database; Performance analysis and processing means for receiving performance data to identify performance locations, types and values, threshold exceeding grades and periods, and analyzing performance causes to accumulate performance log data in the alert and performance information database; Correlation analysis means for extracting the dependent alarm / association alarm and associated performance data transmitted from the alarm analysis and processing means and the performance analysis and processing means and analyzing the alarm and performance relationship; Customer and service information extraction means for querying a user and facility information database based on location information of source alarm data and performance data from the correlation analysis means to extract customer and service information affected by alarm and performance degradation; Fault handling information generating means for receiving customer and service information from the customer and service information extracting means and receiving source alert data and performance data information from the correlation analysis means to generate fault handling information; Alarm / performance information inquiry means for searching the alarm and performance information database to inquire relevant latest alarm and performance information according to an alarm and performance provision request for recovery processing; Test control code generation means for requesting a test suitable for the device in accordance with a test request for recovery processing; And test analysis and processing means for receiving test result data and providing test information.

In addition, the present invention is a multi-information processing method for providing an active maintenance service applied to the multi-information processing apparatus of the integrated subscriber network maintenance system, the correlation analysis after analyzing and processing the received alarm data and performance data A first step of extracting source alert and performance information through; A second step of searching for a customer and facility information database to extract customer and service information to generate failure handling information; And a third step of inquiring about the alarm and the performance information after the failure processing and confirming that the corresponding alarm and the performance degradation have been resolved, and then notifying the result of the recovery process.

In addition, the present invention, the multi-information processing unit of the integrated subscriber network maintenance system having a processor, after analyzing and processing the received alarm data and performance data, the function of extracting source alarm and performance information through correlation analysis ; A function of searching for a customer and facility information database to extract customer and service information to generate troubleshooting information; And a computer-readable recording medium having recorded a program for realizing a function of notifying the result of the recovery process after confirming that the alarm and the performance degradation have been resolved by inquiring the alarm and the performance information after the failure processing.

The above objects, features and advantages will become more apparent from the following detailed description taken in conjunction with the accompanying drawings. Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram of an embodiment of a multi-information processing apparatus for providing an active maintenance service according to the present invention.

As illustrated in FIG. 1, the multi-information processing apparatus receives an alarm source class and threshold change data, outputs an alarm source class and threshold change request suitable for the apparatus, and generates an alarm control code. And a performance control code generator 102 for receiving the performance source collection cycle and threshold change data, outputting a performance source collection cycle and threshold change request suitable for the device, and generating a performance control code, and alarm data. Alarm analysis / processor 103 for accumulating alarm log data in the alarm and performance information database 109 by analyzing alarm information, identifying alarm location / cause / grade / occurrence time, and analyzing the information. Identify alarms and performance information by identifying locations, types and values, threshold threshold classes and frequency, and analyzing causes of performance degradation. Performance analysis and processor 104 for accumulating performance log data in the database 109, and dependent alert / associated alerts and associated performance data delivered from the alarm analysis and processor 103 and the performance analysis and processor 104. A correlator 105 for extracting and analyzing alerts and performance relationships, and a user and facility information database 112 based on location information of source alert data and performance data exceeding a threshold from the correlator 105. ) To receive and correlate customer and service information from the customer and service information extractor 106 and the customer and service information extractor 106 for extracting and providing customer and service information affected by alerts and performance degradation. Guideline or long-term guideline for troubleshooting can be received by receiving source alarm data and performance data information exceeding a threshold from the analyzer 105. A failure handling information generator 107 for generating and outputting failure handling information such as an automatic arrangement command when urgent action is required, and an alarm and performance information database 109 by receiving a request for providing an alarm and a performance for recovery processing. The log data of the alarm / performance information query 108, the alarm analysis and processing unit 103, and the performance analysis and processing unit 104 to query and provide relevant latest alarm and performance information is queried. An alarm and performance information database 109 for storing performance information, a test control code generator 110 for receiving a test request for recovery processing, generating a test control code suitable for the device, and requesting a test; Test analysis and processor 111 for receiving data, that is, test results, analyzing and processing test information, and providing test information, and a customer and a service. Provided by the information extractor 106, based on the location ID code of the source of alarm and performance and a user and a facility information database 112 for storing customer information and services.

2 is an exemplary view illustrating a detailed configuration and interconnection relationship of an alarm analyzer and processor, a performance analyzer and a processor, and a correlation analyzer among multiple information processing apparatuses according to the present invention.

As shown in FIG. 2, the alarm analysis and processor 21 receives alarm data and extracts an alarm element from an alarm element extractor 211, and codes the extracted alarm element to position, cause, rating, and time. Location, cause, rating, and time code generators 212, 213, 214, and 215 for generating codes, and alarm code generator 216 for generating alarm codes in accordance with the generated codes. In other words, alarm data generated from the corresponding device to be managed can be coded for quick internal processing by location, cause, class, and time, which are the main components of the correlation analysis, to facilitate correlation analysis. do.

In addition, the performance analysis and processor 22 receives the performance data and extracts the performance factor, and the performance factor extractor 221 and the extracted performance factor by encoding the position, type / value, excess grade and time: period code Location, type / value, excess class, and time for generating a cycle code generator 222, 223, 224, 225, and a performance code generator 226 for generating a performance code according to the generated codes. In other words, performance data collected from the device to be managed is coded to facilitate internal analysis by location, type / value, excess grade, and time: period, which are the main components of the correlation analysis. Generate performance code.

Meanwhile, the correlation analyzer 23 receives an alarm code from the alarm analysis and processor 21 to track an alarm by time zone, cause and location, and an alarm tracker 231 and a performance analysis and processor 11. Performance tracker 232 for tracking performance by time zone, cause, and location by receiving performance codes from; and dependency / associated alerts for extracting dependent / associated alerts and associated performance information according to the tracked alerts and performance And a performance alert extractor 233 and a source alert and performance data generator 234 for generating the source alert and the performance data for each priority required according to the extracted dependency / association alert and associated performance information.

That is, the alarm code and the performance code are received from the alarm analysis and processor 21 and the performance analysis and processor 22, respectively, and the alarm and performance are tracked by time zone, cause and location, and the dependent / associated alarm and the associated performance information are received. Extracts source alerts and performance data by priority that requires action.

3 is a flowchart illustrating an embodiment of a multi-information processing method for providing an active maintenance service according to the present invention.

As shown in FIG. 3, first, the received alarm data and performance data are analyzed and processed (301), and the source performance information which is expected to degrade the source alert and the service quality is analyzed through correlation analysis. (302)

Subsequently, the customer and facility information database (DB) is queried by the location code to extract customer and service information, provide information for priority and breakdown processing by priority, and output an automatic arrangement command in case of emergency (303). ).

On the other hand, the operator obtains the customer's understanding of the expected work and the time required for the problem that occurred or is expected before the customer's complaint is reported based on the above information (304), and then performs the preliminary work for the action. Arrange the repair personnel dedicated to solving the problem, such as the terminal to provide information for troubleshooting (305). Inquiry of alarm and performance information for recovery after failure processing confirms that the corresponding alarm and performance degradation have been resolved, and if necessary, confirms that recovery has been made through a test such as a line test, and then informs the operator that the recovery has been performed (306).

Thereafter, the operator informs the customer that the problem has been solved and to ensure the quality of service (307), and terminates the system.

The present invention described above is not limited to the above-described embodiments and the accompanying drawings, and various substitutions, modifications, and changes can be made in the art without departing from the technical spirit of the present invention. It will be apparent to those of ordinary knowledge.

As described above, the present invention, unlike the conventional maintenance flow that has been passively dealing with the customer after receiving the customer's failure report or through a simple preventive periodic test, the correlation analysis through the reception of this alarm data and the collection of performance data By extracting the source alert and performance information through to find out the problem affecting the service quality of the customer in advance, it is effective to improve the communication service quality, improve the reliability and satisfaction of the customer.

Claims (7)

In the multiple information processing device for providing active maintenance service, Alarm and performance control code generation means for receiving alarm and performance source level and threshold change data and outputting an alarm and performance source level and threshold change request suitable for the device; Alarm analysis and processing means for receiving alarm data to identify the alarm location / cause / grade / occurrence time and analyzing the alarm to accumulate alarm log data in the alarm and performance information database; Performance analysis and processing means for receiving performance data to identify performance locations, types and values, threshold exceeding grades and periods, and analyzing performance causes to accumulate performance log data in the alert and performance information database; Correlation analysis means for extracting the dependent alarm / association alarm and associated performance data transmitted from the alarm analysis and processing means and the performance analysis and processing means and analyzing the alarm and performance relationship; Customer and service information extraction means for querying a user and facility information database based on location information of source alarm data and performance data from the correlation analysis means to extract customer and service information affected by alarm and performance degradation; Fault handling information generating means for receiving customer and service information from the customer and service information extracting means and receiving source alert data and performance data information from the correlation analysis means to generate fault handling information; Alarm / performance information inquiry means for searching the alarm and performance information database to inquire relevant latest alarm and performance information according to an alarm and performance provision request for recovery processing; Test control code generation means for requesting a test suitable for the device in accordance with a test request for recovery processing; And Test analysis and processing means for receiving test result data and providing test information Multi-information processing device for providing an active maintenance service comprising a. The method of claim 1, The alarm analysis and processing means, Active maintenance service characterized by generating alarm codes by encoding the alarm data reported from the corresponding device to be managed by location, cause, class and time, which are the main components of the correlation analysis. Multi information processing device for providing. The method of claim 1, The performance analysis and processing means, The performance data collected from the device to be managed is easily coded by location, type / value, excess grade, and time: periods, which are the main components of the correlation analysis, to generate performance codes. Multi-information processing device for providing active maintenance service. The method according to any one of claims 1 to 3, The correlation analysis means, Receive alarm codes and performance codes from the alarm analysis and processing means and the performance analysis and processing means, respectively, to track alarms and performance by time zone, cause, and location to extract dependent / associated alarms and associated performance information, and source alarms. And multi-processing device for providing active maintenance service, wherein the performance data is generated for each priority that needs action. In the multi-information processing method for providing active maintenance service applied to the multi-information processing device of the integrated subscriber network maintenance system, A first step of extracting source alert and performance information through correlation analysis after analyzing and processing the received alert data and performance data; A second step of searching for a customer and facility information database to extract customer and service information to generate failure handling information; And The third step of retrieving the alarm and performance information after troubleshooting and confirming that the alarm and performance degradation has been resolved, and then notifying the recovery result. Multi-information processing method for providing an active maintenance service comprising a. The method of claim 5, The correlation analysis process, Receives the analyzed and processed alarm codes and performance codes, tracks alarms and performance by time zone, cause and location, extracts dependent and associated alarms and associated performance information, and prioritizes source alarms and performance data that require action. Multi-information processing method for providing active maintenance service, characterized in that occur in the ranking. In the multi-information processing device of the integrated subscriber network maintenance system having a processor, Extracting source alarm and performance information through correlation analysis after analyzing and processing the received alarm data and performance data; A function of searching for a customer and facility information database to extract customer and service information to generate troubleshooting information; And Inquiry of alarm and performance information after troubleshooting to confirm that the alarm and performance degradation have been resolved and to notify the result of the recovery process. A computer-readable recording medium having recorded thereon a program for realizing this.