KR101216023B1 - Queueing system and method for providing the queueing system - Google Patents

Abstract

Disclosed are a method for providing a turn-waiting system and a turn-waiting system. In order to solve the technical problem, a method for providing a turn-by-waiting system may include receiving, by a turn-by-waiting system, the recognizable information of the waiter from a wireless communication device of the waiter, and the turn-by-waiting system to a display device included in the turn-by-waiting system. And displaying display information corresponding to the waiter based on the received recognizable information.

Description

Queue system and method for providing the queueing system

The present invention relates to a turn-by-waiting system and a method of providing the same, and more particularly, a number corresponding to a customer can be displayed on a display device instead of simply displaying a number on a display device, and a wireless communication device such as a mobile terminal. It is not necessary to create a paper order through the paper, and when the number is transmitted to the wireless communication device by the customer waits for a turn-by-turn system and a method for providing the same so that the customer does not always need to look at the display device.

A number of waiting systems are being used by various institutions that require customers to wait, such as financial institutions such as banks and government offices.

1 shows a schematic configuration of a conventional sequential standby system.

Referring to FIG. 1A, a conventional turn wait system 10 includes a turn order 11 for issuing a paper number tag, at least one display device 14 for indicating a wait order, and a wait staff to wait for the next turn. A pager 13 for changing is included.

In addition, referring to FIG. 1B, the display device 14 simply displays a standby sequence.

Therefore, when using the conventional turn-by-wait system 10, the waiters always had to pull out a paper number tag, and there was an inconvenience to check frequently because they could not remember their waiting number described in the number table, and continued their wait. There has been an inconvenience in watching whether the sequence number is displayed on the display device 14.

Therefore, the technical problem to be achieved by the present invention is not simply to display the waiting sequence on the display device, but by displaying a predetermined display information that can represent the waiter himself, the waiter memorizes the waiting sequence or checks the waiting sequence from time to time. It is to provide a turn-by-waiting system and a method for reducing the inconvenience.

In addition, the waiter can provide a turn-by-waiting system and a method that can make a waiting request using a wireless communication device, such as a mobile terminal that is carried by him, thereby reducing waste caused by issuance of a paper number tag.

In addition, the present invention provides a turn-by-waiting system and a method of providing a turn-by-turn through a mobile terminal and not necessarily keeping an eye on the display device.

In order to solve the technical problem, a method for providing a turn-by-waiting system may include receiving, by a turn-by-waiting system, the recognizable information of the waiter from a wireless communication device of the waiter, and the turn-by-waiting system to a display device included in the turn-by-waiting system. And displaying display information corresponding to the waiter based on the received recognizable information.

The method for providing a turn-waiting system may include: receiving, by the turn-waiting system, a wait request from the wireless communication device of the waiter through wireless communication; and determining the turn number of the waiter in response to the wait request requested by the turn wait system. It may further comprise a step.

The display information includes at least one of a name of the waiter, at least a part of a social security number of the waiter, at least a part of a mobile phone number assigned to the wireless communication device, or at least one of a unique identification number assigned to the waiter. It can be characterized.

Receiving the standby request through the wireless communication from the wireless communication device may be characterized in that receiving the standby request through near-field communication (Near feild Communication).

The turn waiting system providing method may further include transmitting, by the turn waiting system, information on the turn determined by the wireless communication device.

The turn waiting system providing method may further include transmitting, by the turn waiting system, at least one of a notification signal and notification information to the wireless communication device when the turn wait system becomes a turn of the waiter.

The notification information may include the display information.

The display device may selectively display at least one of the display information and the sequence number according to a user's selection.

In a method for providing a turn-by-waiting system for solving the technical problem, the turn-by-waiting system receives a turn request from a mobile terminal of a waiter through wireless communication, and the turn wait system receives the turn request in response to the wait request. And determining, and when the determined turn number or a predetermined turn difference is reached, the turn wait system transmits at least one of a notification signal and notification information to the mobile terminal, wherein the mobile terminal transmits the notification. In response to the signal is characterized in that for performing the at least one of vibration, sound generation, or light emission so that the waiter can recognize.

The turn waiting system providing method may further include transmitting, by the turn waiting system, at least one of information on the determined turn number or information on the number of waiters to the mobile terminal. The turn-waiting system providing method may be stored in a computer-readable recording medium recording a program.

The display device included in the turn-by-waiting system for solving the technical problem is to display the display information corresponding to the numbered waiter, the display information is at least part of the name of the waiter, at least part of the resident registration number of the waiter, And at least one of a mobile phone number assigned to the waiter's wireless communication device or a unique identification number assigned to the waiter.

In order to solve the technical problem, the turn-by-waiting system receives a standby request from the mobile terminal of the standby through wireless communication, and when the determined turn or a predetermined turn occurs, at least one of a notification signal or notification information to the mobile terminal. Can be transmitted.

The notification information may be transmitted through at least one of SMS and MMS.

The display device included in the turn waiting system for solving the technical problem may selectively display at least one of display information corresponding to the turn or wait number determined by the turn wait system.

In the turn-by-waiting system and the method of providing the same according to the present invention, the waiter does not simply display the wait-time, but displays predetermined display information that can indicate the waiter, and the waiter memorizes the wait-time or checks the wait-time number from time to time. There is an effect to reduce the inconvenience.

In addition, the waiting person can make a waiting request using a wireless communication device such as a mobile terminal that he is carrying, thereby reducing waste caused by issuance of a paper number tag. Is able to tell if it is almost done, so there is no need to keep an eye on the display at all times.

In order to fully understand the present invention, the operational advantages of the present invention, and the objects achieved by the practice of the present invention, reference should be made to the accompanying drawings which illustrate preferred embodiments of the present invention and the contents described in the accompanying drawings.

Also, in this specification, when any one element 'transmits' data to another element, the element may transmit the data directly to the other element, or may be transmitted through at least one other element And may transmit the data to the other component.

Conversely, when one element 'directly transmits' data to another element, it means that the data is transmitted to the other element without passing through another element in the element.

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, the present invention will be described in detail with reference to the preferred embodiments of the present invention with reference to the accompanying drawings. Like reference symbols in the drawings denote like elements.

Figure 2 shows a schematic configuration for explaining the function of the turn-by-wait system according to an embodiment of the present invention.

2, the turn wait system 1 according to an embodiment of the present invention includes a turn order 100 and a display device 300. In some embodiments, the pager 400 may be further provided.

Unlike the conventional turntable 11, which receives a wait request by selecting a specific UI, determines the wait sequence, and outputs and issues the determined wait sequence on a paper number table, the turntable 100 according to an embodiment of the present invention is a waiter. The standby request may be received from the wireless communication device 200.

The turntable 100 may communicate with the wireless communication device 200 in a contact or non-contact manner, and the waiter may select a predetermined UI provided in the turnover 100 and the wireless communication device 200. ) Can be requested by approaching (or touching) within a predetermined range. According to an embodiment of the present invention, when the wireless communication apparatus 200 approaches (contacts) a predetermined range from the turntable 100 without selecting the predetermined UI, the turnover 100 is connected to the wireless communication device 200. It may be recognized that a waiting request has been received from the company.

For example, the turntable 100 may communicate with the wireless communication device 200 through Near Field Communication (NFC) such as RFID. Depending on the implementation, ZigBee, Bluetooth, etc. may also be used. Alternatively, when the wireless communication device 200 is a mobile terminal capable of transmitting a message, the wireless communication device 200 may perform communication through a MO (Mobile Oriented) service. In this case, the turntable 100 may be connected to a predetermined device (eg, a MO server) for MO service. Hereinafter, for convenience of description, the case where the sequencer 100 and the wireless communication device 200 perform communication using NFC communication will be described as an example.

NFC communication refers to a technique capable of communicating between devices at a distance of about 20 cm as a proximity wireless communication technology. The NFC communication can be performed using magnetic field induction. The radio frequency (RF) band of 13.56 MHz is mainly used, and the communication speed of 424 kbits / s can be obtained recently.

An NFC communication device refers to a device using this NFC communication technology, and can be mainly used in three types. That is, the NFC communication device can be used as a card emulation mode such as a contactless card, a reader mode that can be used as a reader such as an RFID tag, or a P2P mode in which communication between two or more NFC communication devices is possible.

Detailed description of the NFC communication device is well known in the NFC forum, so the detailed description thereof will be omitted.

When the turntable 100 receives a waiting request from the wireless communication device 200, the turntable 100 determines the turn number of the waiter and at least one of information on the determined turn number or information on the number of waiters. May be transmitted to the wireless communication device 200.

3 illustrates an example of information displayed on a wireless communication device according to a method for providing a turn-by-wait system according to an exemplary embodiment of the present invention.

Referring to FIG. 3A, when the turner 100 receives a wait request from the wireless communication device 200, the turner 100 determines the waiter's turn number and provides information on the determined turn number. And transmit to 200. In the present specification, the order number 100 transmits predetermined information to the wireless communication device 200 or the display device 300. The order number 100 directly transmits the information through wired or wireless communication. In addition, the order number 100 may be used to include a case in which information is transmitted through a predetermined system (eg, a messaging server). The turntable 100 transmits information on the determined turn number to the wireless communication device 200, and information indicating the turn number of the waiter may be transmitted as shown in FIG. 3A. In addition, when the turn number 100 becomes the turn number of the waiter, the waiter may induce the waiter to select whether to display display information to be described later on the display device or turn it on like the existing turn wait system. Of course, the turn waiting system 1 according to an embodiment of the present invention may display the turn and display information together. In addition, the turn number 100 may display predetermined information for guiding a display setting on the display device, that is, a method for setting at least one of display information or a turn number on the display device 300. It may be transmitted to the communication device 200. The waiter may change the display setting through the turn number 100.

Of course, the turn waiting system 1 may transmit predetermined notification information as shown in FIG. In addition, the turn waiting system 1 may transmit predetermined notification information when not only the turn number of the waiting person but also a predetermined turn difference (for example, turn 3) is reached. According to an embodiment, the turn-by-turn system 1 transmits a predetermined notification signal, and the wireless communication device 200 vibrates, makes a sound, or generates a predetermined lamp in response to the received notification signal. It may also perform an operation such as turning on.

Referring back to FIG. 2, the wireless communication device 200 may be implemented as a standby mobile terminal (eg, a mobile phone, a PDA, etc.). According to an embodiment, the wireless communication device 200 may be a predetermined device for using the turn-waiting system 1 according to an embodiment of the present invention. For example, a predetermined device for implementing a method for providing a turn-waiting system according to an embodiment of the present invention may be provided to a customer who frequently uses a financial institution or a government office.

For convenience of explanation, hereinafter, the wireless communication apparatus 200 will be described as an example of a case where the waiter uses a mobile terminal.

The wireless communication device 200 may store or include recognizable information, which is predetermined information for identifying a user, that is, a waiter who has made a waiting request. Alternatively, the wireless communication device 200 may receive or generate the recognizable information from the outside. For example, the recognizable information may be a mobile phone number assigned to the wireless communication device 200, an identification number of a USIM card, or a device number of the wireless communication device 200. Alternatively, the recognizable information may be predetermined information stored in advance in the wireless communication device 200. At this time, the recognizable information may include the name of the waiting person, a resident number, a mobile phone number, and / or unique customer identification information set by an organization using the order waiting system (1). The wireless communication apparatus 200 may transmit the recognizable information to the sequencer 100 at the same time as performing the standby request to the sequencer 100 or before and after the standby request.

Then, the turn number 100 may grasp predetermined information representing the waiter, that is, display information, based on the received recognizable information. For this purpose, the turntable 100 may be provided with a separate waiting module (not shown). Alternatively, predetermined information for identifying display information corresponding to the waiter may be received from another device (eg, a bank server or a communication company server) based on the recognizable information. Alternatively, the display information corresponding to the waiter may be grasped by the received recognizable information itself. Alternatively, a separate device (for example, a bank server or a communication company server) may grasp and generate the display information and transmit the display information to the turn waiting system 1.

For example, when the recognizable information is unique identification information (eg, a device serial number, etc.) of the mobile terminal, the turn number 100 may be a carrier server (not shown) or a turn wait system 1 according to an embodiment of the present invention. ) May display display information such as a waiter's name, a mobile phone number, a social security number, etc., corresponding to the unique identification information from a server (not shown) of an institution using the. For example, a bank may register predetermined information about a mobile terminal of a customer in advance. In this case, after the display information is grasped by the bank server (not shown), the display information identified by the turn waiting system 1 is obtained. Can also be transmitted. Alternatively, a bank may provide a predetermined communication device in which the recognizable information is stored to the customer. In this case, the recognizable information itself may be display information corresponding to the waiter. According to an embodiment, predetermined information for identifying display information may be stored in the turntable 100 itself. Alternatively, the order waiting system 1 may further include a separate storage device (not shown) for storing the predetermined information.

The display information may mean predetermined information that can indicate the waiter. For example, at least a part of the waiter's name, at least a part of the social security number of the waiter, at least a part of the mobile phone number assigned to the wireless communication device 200, or a unique identification number assigned to the waiter (for example, a customer number, etc.). It may include at least one of).

Thereafter, when the waiting number is changed, the turn waiting system 1 may display the identified display information on the display device 300. Of course, in this case, the display setting may be set to display only display information or display the sequence number and the display information together.

The display device 300 is a device capable of displaying predetermined information, and may include a display device installed for each window, an auxiliary display board, and / or a main display device that may be separately provided to display the progress of the sequence. Can be.

4 illustrates an example in which display information is displayed by the turn-by-wait system according to an exemplary embodiment of the present invention.

4A illustrates a case where the display information is all of the waiter identification information for identifying the waiter, and FIG. 4B illustrates a case where the display information is part of the waiter identification information.

4A and 4B, the turn waiting system 1 according to an embodiment of the present invention displays the waiter's display information (eg, name, identification number, or mobile phone number) when the waiter turns. can do. Depending on the implementation, at least a portion of the name and at least a portion of the mobile phone number may be displayed together to know if the waiting person has become his or her turn. For example, the display information displayed on the display device 300 may be Hong Gil Dong (010-123-4567) and / or Hong Gil * (010-***-4567).

As such, the turn-by-waiting system 1 according to the embodiment of the present invention displays display information for identifying the waiter on the display device 300, so that the waiter does not need to memorize his / her turn and needs to confirm it several times. There is no effect. It also has the effect of not having to issue a paper number table.

On the other hand, the turn waiting system (1) when the waiter is numbered or the number of waiters approaching, the radio communication device 200 by sending a predetermined information and / or signal to inform that the waiting number of the waiting number or the number of waiters I can tell you this approach.

For example, when three waiters remain until the waiting number, predetermined notification information may be transmitted. The notification information may be information indicating that the waiting person has an order number of the waiting person or that the order number of the waiting person is coming soon. Then, the turn-waiting system (1) may inform the wireless communication device 200 that there are three people remaining through the wired or wireless communication. At this time, when the wireless communication device 200 is a mobile terminal, the turn-waiting system 1 may transmit the notification information through a predetermined messaging module (or messaging server) or by using SMS or MMS. In this case, the turn-waiting system 1 may further include a device for performing a messaging function. Then, the mobile terminal may perform an operation such as vibrating, making a sound, or blinking a lamp according to a message reception setting so that the waiter recognizes that the notification information has arrived.

The turn waiting system 1 may include display information of a waiter as described above in the notification information. In other words, rather than simply calling the waiter as 'customer' or 'customer', it is much more friendly and customizable to the customer when it is called as display information (eg, name, etc.) such as waiter's 'Hong Gil Dong'. (customizing) can provide customized services.

For example, when the wireless communication device 200 is a communication device manufactured for the turn waiting system 1 and does not have a display device, the turn wait system 1 may simply transmit a notification signal. Then, the wireless communication device 200 may perform a predetermined operation in response to the notification signal to notify the waiter that it is in turn or may be in turn.

As such, the turn waiting system 1 receives a wait request through the wireless communication device 200 and can notify the wireless communication device 200 when the turn request is made, so that the waiter always watches the display device 300. There is also the effect of not having to. In this case, the display information may be used to indicate that the order number is soon or in turn, and thus the waiter may be provided with a customized service.

The method for providing a turn-by-waiting system according to an exemplary embodiment of the present invention may be implemented as computer-readable codes on a computer-readable recording medium. A computer-readable recording medium includes all kinds of recording apparatuses in which data that can be read by a computer system is stored. Examples of computer-readable recording media include ROM, RAM, CD-ROM, magnetic tape, hard disk, floppy disk, optical data storage, and the like, and also in the form of carrier waves (e.g., transmission over the Internet). It also includes implementations. The computer readable recording medium may also be distributed over a networked computer system so that computer readable code can be stored and executed in a distributed manner. And functional programs, codes and code segments for implementing the present invention can be easily inferred by programmers in the art to which the present invention belongs.

Although the present invention has been described with reference to one embodiment shown in the drawings, this is merely exemplary, and those skilled in the art will understand that various modifications and equivalent other embodiments are possible therefrom. Therefore, the true technical protection scope of the present invention will be defined by the technical spirit of the appended claims.

BRIEF DESCRIPTION OF THE DRAWINGS A brief description of each drawing is provided to more fully understand the drawings recited in the description of the invention.

1 shows a schematic configuration of a conventional sequential standby system.

Figure 2 shows a schematic configuration for explaining the function of the turn-by-wait system according to an embodiment of the present invention.

3 illustrates an example of information displayed on a wireless communication device according to a method for providing a turn-by-wait system according to an exemplary embodiment of the present invention.

4 illustrates an example in which display information is displayed by the turn-by-wait system according to an exemplary embodiment of the present invention.

Claims (15)

In the method for providing a turn-waiting system, Receiving, by the turn-awaiting system, the waiter's recognition information from the waiter's wireless communication device through near-feature communication; Determining, by the turn waiting system, a turn order of the waiter in response to the wait request; And The turn wait system includes displaying display information corresponding to the waiter based on the received recognizable information on a display device included in the turn wait system. The turn waiting system providing method, Transmitting, by the turn waiting system, information on the turn determined to the wireless communication device; or If the waiting number is changed, the turn-by standby system may further include transmitting at least one of a notification signal and notification information to the wireless communication device, The display information, And at least one of a mobile phone number assigned to the wireless communication device or a unique identification number assigned to the waiter. delete delete delete delete delete The method of claim 1, wherein the notification information, Method for providing a turn-by-waiting system comprising the display information. The display device of claim 1, wherein the display device comprises: Method for providing a turn waiting system that can selectively display at least one of the display information or the order in accordance with the user's selection. In the method for providing a turn-waiting system, Receiving the standby request from the mobile terminal of the waiting system through wireless communication; Determining, by the turn waiting system, a turn order of the waiter in response to the wait request; And If the determined turn number or a predetermined turn difference, the turn-by standby system comprises the step of transmitting at least one of a notification signal or notification information to the mobile terminal, The turn waiting system providing method, And transmitting, by the turn waiting system, at least one of information on the determined turn number or information on the number of waiters to the mobile terminal. And the mobile terminal performs at least one of vibration, sound generation, and light emission so that the waiter can recognize the response signal in response to the transmitted notification signal. delete A computer-readable recording medium having recorded thereon a program for performing the method of claim 1. In turn waiting system, The turn wait system, Receives the standby request from the mobile terminal of the standby through wireless communication, The display device included in the turn waiting system may display display information including at least one of a mobile phone number assigned to the wireless communication device of the turn waiter or a unique identification number assigned to the waiter. , At least one of display information corresponding to the ordered number or the numbered waiter determined by the numbered waiting system may be selectively displayed; When the determined turn number or predetermined turn difference, the turn waiting system for transmitting at least one of the notification signal or notification information to the mobile terminal. delete delete delete

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