KR100376781B1 - Method providing of ars auto contact service using cid or uniqe number - Google Patents

Abstract

The present invention relates to an automatic answering system reconnection service method. In particular, when a telephone user interrupts a connection while using an automatic answering system and attempts to reconnect later, a caller ID or a unique number assigned to each user is immediately traced. The present invention relates to an automatic response system reconnection service method for enabling a service of the service.

In another aspect, the present invention, the first step of confirming the user calling number through the caller ID service when the telephone user accesses the automatic answering system; A second step of storing a final service use step in association with a user call number if the telephone user terminates the connection while searching for information and using the information; And a third step of confirming the calling number of the telephone user when the telephone user reconnects to use the service from the final service use step.

Description

Automatic response system reconnection service method through caller ID and unique number assignment {METHOD PROVIDING OF ARS AUTO CONTACT SERVICE USING CID OR UNIQE NUMBER}

The present invention relates to an automatic answering system reconnection service method. In particular, when a telephone user interrupts a connection while using an automatic answering system and attempts to reconnect later, a caller ID or a unique number assigned to each user is immediately traced. The present invention relates to an automatic response system reconnection service method for enabling a service of the service.

It saves various information by voice and tells the user how to search the necessary information by voice when the user connects to the system by phone. When the user finds the necessary information, the system responds by voice. This is called an acoustic response system.

In the early days, the method of recording voice in the magnetic drum was used. However, in recent years, due to the large capacity of the memory device and the development of computer technology, two methods of using the automatic response method and the accumulated voice are used.

The telephone information service using the automatic answering system is to install a voice mail device in the telephone exchange, store various kinds of information, and then the information user calls to listen to the desired information. Most of the time, in addition to the telephone fee, the information fee is paid in proportion to the time used.

The types of information provided are diverse, including securities, transportation, tourism, sports, performances, health, fortune-telling, weather, mobile phone greetings, and listening to popular songs. Direct calls between information users and counselors may be unhealthy. It is prohibited.

On the other hand, such an automatic response system is convenient for organizations, organizations, and companies that use the automatic response system, but also inconvenient from the user's point of view using the automatic response system.

For example, if you call a counselor's office or a civil service department in a bank or public institution, an automated answering system will answer the call on your behalf.

If the content does not necessarily require a call with a counselor, it is not uncomfortable. However, there are different circumstances when you want to talk to various counseling offices or civil service offices. As the automated response system tells you, you have to listen to a few decades of explanation and go through several selection steps. If you only want to be connected, then go back to the auto-responder and you will get a message saying "You are not connected, please try again." In this case, it is not inconvenient to repeat a few times from the beginning again.

In any case, it's not inconvenient to always start over from the beginning even after reconnecting to the auto answering system.

Therefore, when reconnecting to the auto answering system, it is good to memorize the connection status of the connected user so that the service can be continuously used with continuity.

In addition, as the caller ID display service is commercially available recently, the caller ID can be used to provide a continuous service to the user by tracking the caller ID.

Therefore, the present invention has been made to solve the above problems, and when the telephone user interrupts the connection while using the automatic answering system and attempts to reconnect thereafter, by tracking the calling number or the unique number assigned to each user. It is an object of the present invention to provide an automatic response system reconnection service method that enables a service immediately before connection termination.

1 is a conceptual diagram of an automatic response system reconnection service method according to an embodiment of the present invention.

2 is a diagram illustrating a network connection state of an automatic response system reconnection service method according to an embodiment of the present invention.

3 is a flowchart illustrating a method for reconnecting an automatic response system according to an embodiment of the present invention, showing a service through caller ID tracking.

4 is a flowchart illustrating an automatic response system reconnection service method according to another embodiment of the present invention, and illustrates a service using method through unique number assignment.

<Description of the symbols for the main parts of the drawings>

100, 340: automatic response system server 200: user

310a ~ 310n: Telephone 320: Public Telephone Network

330: PBX 350: CTI Server

360: DB Server

The present invention for achieving the above object comprises a first step of confirming the user calling number through the caller ID service when the telephone user accesses the automatic answering system; A second step of storing a final service use step in association with a user call number if the telephone user terminates the connection while searching for information and using the information; And a third step of confirming the caller's calling number when the phone user reconnects to use the service from the final service use step.

In addition, the present invention provides a first step of assigning a unique number when a telephone user accesses an automatic answering system; A second step of storing a final service use step in association with a user identification number when the telephone user terminates the connection while searching for information and using the information; And a third step of confirming the user unique number when the telephone user reconnects to use the service from the final service use step.

In addition, the present invention provides a first step of allowing a telephone user to input a unique number such as a social security number / credit card number when the telephone user accesses the automatic answering system; A second step of storing a final service use step in association with a user identification number when the telephone user terminates the connection while searching for information and using the information; And a third step of confirming the user unique number when the telephone user reconnects to use the service from the final service use step.

Now, with reference to the drawings of Figure 1 will be described in detail a preferred embodiment of the present invention.

First, before describing the present invention, a brief description of the calling number display service is as follows.

Calling number display service, as its name suggests, refers to a service that can determine in advance whether to receive a call based on the phone number and name of the caller before the call is received.

In advanced countries such as the US and Europe, it has been commercialized for decades and has become a popular service used by nearly 40% of all landline telephone subscribers. There are aspects created by their culture that emphasizes privacy, but they have been fully recognized for their functional value.

In Korea, the introduction discussion began in earnest from several years ago, but it took time to revise the communication confidentiality protection law.

The caller ID service implemented at this time may 1) allow the recipient to receive all calling numbers, 2) refuse to display the calling party's calling number, and 3) the recipient may also reject anonymous calls that do not display the calling number. 4) Special numbers or telephone violence can be summarized as always numbered.

Of course, the caller ID service itself has been introduced to increase the rights of the recipients, but in accordance with the policy of eliminating controversy, the caller ID has been given equal rights not to display their number.

To use this service, you need to buy a new phone with a caller ID function or attach a separate display device to an existing phone, and apply for the service separately to the carrier to which the phone is subscribed.

The caller ID service subscriber can determine whether or not to receive all calls made to him since April by checking the phone number displayed on the LCD.

To prevent callers from displaying their phone numbers on the recipient's phone number, you can either dial a certain identification number each time you make a call, or apply to your service provider for a "line blocking service" that prevents the caller from displaying all calls. . This is for caller protection and the service is free. The called party can likewise use a blocking call indication service for displaying the call on the receiver telephone display window or a blocking call rejection service for automatically rejecting the blocking call.

However, if a recipient who received an intimidation or violent phone call applies to the service provider, the number is displayed even if the caller refuses to display the calling number. In addition, special numbers such as crime signals and fire distress signals are always displayed. In the case of fixed-line telephones, 16 million circuits based on the electronic switchboard will be provided from April, and 8.7 million lines based on the transponder switch will be provided with only the first blocking service and the line blocking service from July next year. The mobile phone provides all services from the beginning except that the blocking call rejection service of the receiver starts from June.

1 is a conceptual diagram of an automatic response system reconnection service method according to an embodiment of the present invention.

Referring to the drawings, the automatic response system reconnection service method according to an embodiment of the present invention consists of the interaction of the automatic response system server 100 and the user 200.

First, the user 200 accesses the automatic response system server 100 to use the automatic response service. While using the service, the connection is terminated due to the service interruption of the automatic response system server 100 or the service stoppage of the user 200. In this case, the automatic response system server 100 stores the service using step by using the unique number or the calling number of the user 200.

Then, when the user 200 reconnects to the auto-response system server 100, the auto-response system server 100 checks the calling number or the unique number to detect the service use step before service interruption and continuously use the service. Ask the user 200 whether to use the service again from the beginning.

When the user 200 wishes to use the continuous service, the automatic response system server 100 continuously provides the service before the interruption to use the continuous service.

Of course, if the user 200 wants to use the service from the beginning, it provides from the first stage of the service.

2 is a diagram illustrating a network connection state of an automatic response system reconnection service method according to an embodiment of the present invention.

Referring to the drawings, the network connection state of the automatic answering system reconnection service method according to an embodiment of the present invention is a plurality of telephones (310a ~ 310n), public telephone network 320, PBX (330), automatic answering system 340 And a CTI server 350 and a database server 360.

The auto answering service user uses the auto answering service by accessing the auto answering system 340 through the public telephone network 320 using the telephones 310a to 310n at home or in the office.

At this time, the automatic answering system 340 tracks and stores the calling number of the automatic answering service user, or after inputting a unique number, stores the calling number or the unique number and the service use step.

And, when the automatic response service user stops using the automatic response service, the calling number or the unique number and the final service usage step are stored.

Afterwards, when the auto-responder service user reconnects, the service provider searches for the last service use step previously used by using the calling number or the unique number and uses the service from the retrieved final service use step or restarts the service from the treatment. Contact

As a result of the inquiry, if the user wants to use the service from the final service use stage, the automatic response service is provided from the final service, and if the user wants to use the service from the beginning, the service is used again from the beginning.

3 is a flowchart illustrating a method for reconnecting an automatic response system according to an embodiment of the present invention, showing a service through caller ID tracking.

First, when the user connects to the ARS server (step S110), the automatic answering system server checks the user's calling number (step S120).

The user searches for information to use and uses the information (step S130), and when the connection is terminated, the server stores the user's usage information and related information (step S140).

When the user reconnects to the automatic answering system server (step S150), checks the calling party number to check whether the same user is present (step S160), and if the same access number is not the same, uses the service from the beginning (step S161), and connects the same. If the number is used to check the continuous use of the use information (step S170), if you want to use the continuous use of the service (step S180), otherwise use the information from the beginning, or other information Is made available (step S171).

4 is a flowchart illustrating an automatic response system reconnection service method according to another embodiment of the present invention, and illustrates a service using method through unique number assignment.

First, when the user connects to the auto-response system server (step S210), the auto-response system server assigns a unique number to the user (step S220), while the user searches for information to use and uses the information (step S230). When the connection is terminated, the server stores the user's unique number and related information (step S240), and when the user reconnects to the automatic answering system server and inputs the unique number (step S250), depending on whether the unique number matches ( Step S260), if there is a mismatch, the service is used again from the beginning (step S270); if continuous use is desired, the continuous use (step S280); if it is not desired, the information is used from the beginning or other information. To be used (step S271).

Although the present invention has been described in detail with reference to preferred embodiments, the scope of the present invention is not limited to the specific embodiments, and should be interpreted by the appended claims.

According to the present invention as described above, when using the automatic response system, when the connection is terminated due to a user's mistake or fatigue due to long-term use, in the process of re-connecting and reusing the previous use information, the process of retrieving the relevant information and In addition, there is an effect of eliminating the inconvenience of having to use the already used part, and providing convenience for using information through the provision of the calling number or the unique number.

Claims (7)

A first step of confirming the user calling number through the calling number display service when the telephone user accesses the answering machine; A second step of storing a final service use step in association with a user call number if the telephone user terminates the connection while searching for information and using the information; And And a third step of confirming a caller number of the telephone user when the telephone user reconnects to use the service from a final service use step. The method of claim 1, In the third step to use from the final service use step, And when the telephone user reconnects, whether to use the service from the last service use stage or the service from the beginning, and to use the service from the final service use stage. The method of claim 2, If the telephone user wants to use the service from the beginning, the automatic answering system reconnection service method characterized in that to use the service from the beginning. A first step of assigning a unique number when the telephone user accesses the answering machine; A second step of storing a final service use step in association with a user identification number when the telephone user terminates the connection while searching for information and using the information; And And a third step of confirming the user's unique number when the telephone user reconnects to use the service from the last service use step. The method of claim 4, wherein In the third step to use from the final service use step, When the telephone user re-connects, the user unique number is checked and whether to use the service from the beginning of the final service use or from the beginning to use the service from the last service to use from the final service use step characterized in that the automatic Response system reconnection service method. The method of claim 5, If the telephone user wants to use the service from the beginning, the automatic answering system reconnection service method characterized in that to use the service from the beginning. A first step of inputting a unique number such as a social security number / credit card number when the telephone user accesses the automatic answering system; A second step of storing a final service use step in association with a user identification number when the telephone user terminates the connection while searching for information and using the information; And And a third step of confirming the user's unique number when the telephone user reconnects to use the service from the last service use step.