JPH11328288A - Electronic application and electronic slip distribution service system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To collectively manage slips for application procedure and to efficiently perform various application procedures even when the formats of slips for application procedure are different. SOLUTION: This system provides a user terminal 10 with a user support navigation part 14 connected through the Internet 12 and a slip database 16, the database 16 stores slips which are used for various application procedures, slips that are related to each of the procedures and data about attributes that associate them to each other. The part 14 has a function which retrieves a slip that is used for a necessary application procedure from the data base 16 and a slip that is used for a procedure related to the procedure according to a request inputted from the terminal 10. The part 14 shows a corresponding electronic slip on the screen of the terminal, writes and produces the electronic slip and supports operations until it presents the completed slip.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an electronic application / electronic form distribution service system, in particular, to obtain a form used for various application procedures and a form related to each procedure via an electronic network environment such as a LAN or the Internet. The present invention relates to an electronic application / electronic form distribution service system capable of easily performing each operation from creation of each form to submission for application.

[0002]

2. Description of the Related Art In general, users (consumers) perform various application procedures in daily life and work, or in various life stages. For example, when moving as one of the life stages, not only government offices, but also electricity,
It is necessary to promptly perform various application procedures, such as starting gas and subscribing to the telephone, by submitting documents (forms) in a predetermined format that contains necessary items.

[0003]

However, conventionally,
The forms, preparation methods, management, etc., required for the various application procedures were individually performed, and systems for manufacturing these forms were also prepared individually, so the exact same application procedure was performed. When performing this, there are many inefficient situations such as different management departments having different report formats, and it has been impossible to manage them collectively from the user's standpoint or the manager's side.

[0004] Therefore, especially from the viewpoint of the user,
Other procedures required in connection with one application procedure are:
Because they are not always managed by the same department, it is difficult to fully grasp all necessary procedures according to the purpose.In addition, in order to apply for a series of related procedures, obtain reports from multiple departments However, it is necessary to obtain information on related procedures, prepare documents, and submit the documents individually, resulting in a problem that time and efficiency are extremely large.

SUMMARY OF THE INVENTION The present invention has been made to solve the above-mentioned conventional problems. The present invention has been made so that even if the form of a form is different due to a different management department performing an application procedure, they can be managed collectively. Accordingly, it is an object of the present invention to provide a technology that enables various application procedures to be performed efficiently, and that also allows the procedures related to the various application procedures to be performed efficiently as needed.

[0006]

The present invention comprises a user-assisted navigation unit connected to a user terminal via an electronic network, and a form database connected to the navigation unit so that data can be transmitted and received. An electronic application / electronic form distribution service system, wherein the form database includes forms used for various application procedures,
A form related to each of these procedures and data relating to an attribute for associating them with each other are stored, and the user support navigation unit uses a form used for an application procedure required from the form database according to a request input from a user terminal. A function for searching for a form to be used for a procedure related to the procedure, displaying the corresponding electronic form on the screen of the terminal, filling in and creating the electronic form, and supporting operations until submitting the completed form. Has solved the above-mentioned problem.

That is, in the present invention, by adopting the above-described configuration, electronic forms are distributed through an electronic network environment such as a LAN or the Internet, and a user (consumer) can be used in daily life, business, or the like. Various application procedures that occur in various life stages can be promptly performed, and from the acquisition of various forms such as application documents and application documents required in connection with them, they are created and created. You will be able to receive services that support you to easily perform each task up to submission.

[0008] In addition, electronic forms related to various application procedures are attributed to each other, and centralized management is performed while keeping the relevance, so that various application procedures required for each purpose and life stage can be searched and navigated. It is also possible to comprehensively provide support and consulting for obtaining, creating, and submitting application documents through a network and user terminals such as a personal computer and a kiosk information terminal. This makes it possible to consistently and quickly perform complicated application procedures while staying at a store such as a commercial facility.

[0009]

Embodiments of the present invention will be described below in detail with reference to the drawings.

FIG. 1 is a block diagram showing a schematic configuration of an electronic application / electronic form distribution service system according to an embodiment of the present invention.

The service system according to the present embodiment includes a user support navigation unit 14 connected to a user terminal 10 including a home personal computer terminal, a street kiosk terminal, and a corporate / organization LAN via the Internet (electronic network) 12. And the navigation unit 14
And a form database 16 connected so as to be able to transmit and receive data.

The form database 16 stores forms used for various application procedures, forms related to these procedures, and data relating to attributes for associating the forms with each other.
According to the request input from the user terminal 10, the form database 16 is searched for the form used for the required application procedure and the form used for the procedure related to the procedure, and the corresponding electronic form is displayed on the screen of the terminal. It has a function of displaying the above, filling in and creating the electronic form, and supporting the operation until submitting the completed form.

The user-assisted navigation section 14 includes:
More specifically, it comprises a search navigation function unit 18, a form entry creation support function unit 20, and a form submission support function unit 22, which will be described in detail below.

The search navigation function section 18 allows the user to input various search keys (by application purpose, in alphabetical order,
By using the type of business, regional area, etc.) and combinations thereof, the form database 16 is searched to obtain details of various procedures, and separately obtain forms required for the procedures. Alternatively, it has a search navigation function for providing support for obtaining related forms in a lump without fail along the flow of a series of procedures.

The form entry creation support function unit 20 includes:
When the user fills out the form for each application procedure retrieved and obtained as described above, the required entry format, guidance on the entry procedure, explanation of the procedure, guidance on various precautions for application, etc. By displaying and providing related information for consulting on a screen of a computer or information terminal 10 connected to an electronic network of the Internet 12, the system has a function of supporting creation of an electronic form.

Further, the form submission support function unit 22 is a form (document) for a related application procedure, which has been conventionally performed individually.
Is transmitted via a network and submitted in a lump, so that the application procedure is promptly performed to support submission of an electronic form.

The form database 16 includes a form form database 24 and a form attribute index database 2
6. Then, the form form database 2
Form 4 stores form data describing various forms of forms, and form attribute index database 26 stores form attribute index data describing various attribute data relating to forms. It has become.

The various attributes mentioned here include the owner / manager of the form (issue management / storage department, customer, etc.) and the creation management record (issue number, creation date, creation department, available display / print / (Printing system, etc.) and contents (classification of the form, purpose / situation to be used or required, use conditions, format of other related forms, item names in forms, characteristics of items, position of items, etc.) , And dynamic attributes such as current and past consumer / user requests and usage statuses of the form.

FIG. 2 shows an example of the form attribute index data. "Purpose" from the left of the top column
Is the target in the case of search by application purpose, "Process" is the subscription, change, deletion, etc. to be performed for the fifth target form, "Region" is the target in the case of search by regional area, and "Industry" is the industry The target in the case of another search, the “condition” indicates the target used when filtering from the customer attribute, the “document name” indicates the name of the document actually attached, and the document ID
Corresponds to the family register that specifies the "document name", and the "weight" on the far right represents the priority in displaying on the screen, and the larger the number, the higher the rank.

FIG. 3 shows an example of a life stage-related database related to the "purpose" in FIG. 2, which is also stored in the database 26.

The service system according to the present embodiment includes:
Although omitted in FIG. 1, a personal attribute database is provided, and personal attribute information of a user and a use history log using the present system are stored in the personal attribute database.

FIG. 4 is a flowchart conceptually showing a basic flow of processing in the service system of the present embodiment. In the figure, transaction data corresponds to the personal attribute data, and this system can be used at other sites on the Web.

Next, based on the basic processing flow of FIG. 4, the operation of the present embodiment will be specifically described with reference to the flowchart of FIG. FIG. 5 shows the personal attribute database 28 omitted in FIG.
FIG. 6 shows the flow of data (information) corresponding to the processing flow at that time.

First, a Web site is accessed (step 1, denoted by S1 in the figure). That is, a user who intends to receive a service provided by the service system according to the present embodiment,
A user terminal 10 such as a personal computer terminal connected to a network or a kiosk terminal at a street or a store connects to the Internet 12, and the Web of the service system according to the present embodiment.
Access the top page of the site.

Next, a navigation button (not shown) prepared on the top page is used to jump to a navigation screen, where menus prepared for each purpose of application, for each life stage, for each industry (industry), and for each regional area are displayed. A required one is selected from among them (step 2).

Next, the screen is switched to a search result display screen,
Search for application procedures, application documents, and related information (step 3).

[0027] Search methods include "move-out / move-in notification", "marriage registration, etc.", and when the purpose of application is clear, a method of selecting from a menu list prepared for each application item;
In addition to searching for related items from the keywords of life stage events such as "moving", "marriage", "entrance to school", "childbirth", etc. A method that meets the user's convenience is also provided on the screen so that a search can be performed in combination with a method that can be searched for each area specified by the user.

Here, an example will be described in which a search is performed using a keyword of an event “moving” from an event on the life stage.

The user can select a free keyword or FIG.
The user inputs a keyword "moving" by selecting a check box from a pull-down menu on the screen as shown in FIG.

Next, a screen for inputting the user's customer attributes and the like is displayed as necessary for each procedure. Here, basic attribute information such as a user's name, address, telephone number, and family structure, and condition settings specific to individual procedures, such as a moving destination area, are input on the screen shown in FIG.

The basic attribute information input here is:
The data is stored in the personal attribute database 28, and is linked as automatically input data in order to save the trouble of re-input when an application document is to be created later. In addition, if the area of the moving destination is input, even if the procedure is the same type, for example, if there is a different format or procedure depending on the local administrative organization, the form attribute index data of FIG. By using, it is possible to improve the convenience for the user by narrowing down (filtering) only those that have previously been in the “condition” in the table and displaying them.

By inputting the target keyword and user information, the detailed items of the application procedure corresponding to "moving", necessary forms, and the flow of the related procedures can be completely listed.
A check list as shown in FIG. 9 is displayed.

This checklist includes the necessary procedures related to “moving”, such as “notification of moving out” and “notification of moving in”, as well as “seal stamp registration form” and “national health insurance” which are likely to be necessary. Procedural items such as the insured person's certificate, certificate of enrollment, and gas, electricity, water and sewage, and telephone
Necessary procedures for changing public address, such as the postal service and other procedures related to public address, changing driver's license, and changing address such as bank, insurance, credit card, etc. Can be listed in order of importance and priority, up to various procedures for each private industry that may be required.

[0034] The above checklist relates to an electronic form (electronic form) of application documents required for the procedure, a description of a window for submitting the application, related documents that need to be attached, and information relating to the guidance of the procedure. It can be used to display information on the form display / output screen, and the user can select individual items of the checklist and call up the necessary documents for each procedure and related information on the screen without omission (Step 4). FIG.
FIG. 14 to FIG. 14 show an example of a screen displaying such moving-related information.

At this time, if information such as the above-mentioned area is input, application documents / procedure information matching the conditions of the current place of residence and relocation are displayed. Also, for an essential item in the checklist list, an error avoidance mechanism can be added such that the process cannot proceed to the next step unless a process such as a form creation for the item is performed.

At the time of the above search, the form form database 2 storing the various application procedure related information and form form / form form data shown in FIG.
4 and the form attribute index database 26 for retrieving each form in association with related items on the life stage.

The form attribute index data is as shown in FIG.
As shown in, attribute data of each form (information such as purpose, processing type, region, industry, target, condition, document name, document ID, document ownership / manager, etc.
Numerical information such as weight data used for prioritizing display / output) is managed for each form.

By using each item of the index data stored and managed in the database 26, it is possible to search for a form / application procedure from various aspects such as "by purpose", "by region", and "by industry". Thus, the user can obtain the form using the most suitable search method according to each situation.

The form attribute index data is
As described above, a search is made for a related application procedure / purpose based on keywords on a user's life stage such as “moving”, “marriage”, and “employment”. Also, even for a user who does not clearly understand the necessary application procedure, etc., the user can simply search for the relevant form / procedure information without fail by simply entering a keyword.

The item data such as “document ID”, “document name”, “document possession / manager” of the form attribute index data is created by a form manufacturer, a service implementer, etc. to create respective electronic forms. It can be used as data for process management and form issuance management when issuing and managing. Therefore, forms with different media, such as paper forms and electronic forms, which were conventionally manufactured and managed individually, are collectively concentrated in items such as "by purpose", "by industry", and "by function" (cross-media). It can be managed, and can be prepared and issued flexibly according to the needs of the user / user and the needs of the surrounding environment, and can be provided in a timely manner.

Next, the screen is switched to a form entry / creation screen, and application procedures and application documents are prepared (step 5). The documents and forms of the individual procedures selected by the user from the checklist shown in FIG. 9 are displayed as they are on the screen as they are, and the user can directly input necessary items from the screen.

At this time, if personal attribute information such as the name and address of the user has been input, the data is automatically input to the corresponding field of each document / form form. When entering each field, guidance for creating application documents, such as the type of characters to be entered (Katakana, Hiragana, etc.), the entry method, and precautions (required entry contents, the position of the seal stamp, etc.) are displayed in the input fields using the mouse. It is displayed on the screen by an operation such as matching, and assists the user in smooth input / document creation work.

The above steps 3 to 5 are repeated as necessary. When all the operations are completed, the screen is switched to the entry confirmation screen, and the entered, entered and created form is checked on the screen for erroneous entry by the automatic check function. Then, the user confirms the contents (step 6), and then submits the completed form data via the Internet 12 to submit the application document / form (step 7).

That is, by clicking a transmission button or the like prepared on the screen, the user submits and submits the form (document) via the network in the form of personal information-added form to the destination of each form (document). be able to. At this time, by using the information items of the document possession / administrator of the form attribute index data shown in FIG. 2 above, the user can confirm the contents of each form and perform the transmission operation. Even a form can be transmitted and submitted collectively. For this reason, it is possible to greatly reduce the time and effort required to go to a plurality of submission windows for document submission or to individually mail the documents as in the past.

In the form processed electronically, the issuance / entry / submission history for each individual can be stored in the personal attribute database 28 as transaction data (dynamic data recorded each time). Because
It is possible to safely and efficiently manage submission / reception management, personal authentication, and the like.

According to the present embodiment described above, the form (form data) and its form attribute index data are stored in a database so that the user (user) can search for forms and related information related to various applications and procedures. In addition, necessary information can be collectively obtained at a necessary scene (search navigation function).

Further, by distributing an electronic form via a network and taking it out from a personal computer terminal or the like, it is possible to simplify and speed up the distribution of the form (electronic form distribution function).

Also, by managing forms and personal information in a database, it is possible to automatically generate an electronic form in which personal information of a user (consumer) is embedded, thereby simplifying form entry. It can be planned (electronic form generation and automatic filling function). In addition, it is possible to display and provide guidance such as notes and explanations when filling out forms on the terminal (entry guidance function).

Further, by submitting the form / document submission of the application procedure which has been individually performed conventionally through the network, the application procedure can be promptly and collectively submitted and performed.

Although the present invention has been specifically described above, the present invention is not limited to the above-described embodiment, and can be variously modified without departing from the gist thereof.

For example, a specific example of a search target is not limited to the life stage shown in the above embodiment, and the life stage is not limited to moving, but may be marriage, childbirth, admission, or the like. .

[0052]

As described above, according to the present invention,
Even if the form of the form is different due to the different management departments that perform the application procedure, by enabling them to be managed collectively, various application procedures can be performed efficiently, and these Procedures related to each procedure can be performed efficiently together.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a schematic configuration of a service system according to the present invention.

FIG. 2 is a table showing an example of form attribute index data.

FIG. 3 is a table showing an example of a life stage related database.

FIG. 4 is a flowchart showing a basic processing flow in the system according to the embodiment;

FIG. 5 is a flowchart showing the operation of the embodiment.

FIG. 6 is a flowchart showing the flow of processing according to the present embodiment and the flow of signals corresponding thereto.

FIG. 7 is an explanatory diagram showing an example of a display screen when a life stage is selected.

FIG. 8 is an explanatory diagram showing an example of an entry screen.

FIG. 9 is a chart showing a checklist related to moving.

FIG. 10 is an explanatory diagram showing an example of a screen on which moving-related information is displayed.

FIG. 11 is an explanatory diagram showing another example of a screen displaying moving-related information.

FIG. 12 is an explanatory diagram showing still another example of a screen displaying moving-related information.

FIG. 13 is an explanatory diagram showing still another example of a screen displaying moving-related information.

FIG. 14 is an explanatory view showing still another example of a screen displaying moving-related information.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 ... User terminal 12 ... Internet 14 ... User support navigation part 16 ... Form database 18 ... Search navigation function part 20 ... Form entry creation support function part 22 ... Form submission support function part 24 ... Form form database 26 ... Form attribute index database

Claims (7)

[Claims] 1. An electronic application / electronic form distribution service system comprising a user support navigation unit connected to a user terminal via an electronic network, and a form database connected to the navigation unit so that data can be transmitted and received. In the form database, forms used for various application procedures, forms related to these procedures, and data relating to attributes for associating them are stored, and the user support navigation unit is input from a user terminal. In response to the request, the form database is searched for the form used for the required application procedure and the form used for the procedure related to the procedure, and the corresponding electronic form is displayed on the screen of the terminal, and the electronic form is displayed. Has a function to support operations from entry and creation to submission of completed forms. Electronic application and electronic document distribution service system, characterized in that is. 2. The electronic application / electronic form distribution service system according to claim 1, further comprising a personal attribute database for recording personal attribute information and a use history log of the user. 3. The user support navigation unit according to claim 1, wherein the user support navigation unit searches for and obtains details of various application procedures, an individual form used for each procedure, or a related form along a flow of a series of procedures. A search navigation function unit that supports the operation, and an electronic form corresponding to the obtained form, and information that supports the operation of filling and creating the form is displayed on the screen of the user terminal via the electronic network. An electronic application / electronic form distribution service system comprising a form entry / creation support function unit. 4. The system according to claim 3, wherein the user support navigation unit further includes a form created on the user terminal and used for a specific application procedure.
An electronic application / electronic form distribution service system, comprising: a form submission support function unit for submitting to a corresponding destination via the electronic network. 5. The form database according to claim 1, wherein form form data describing forms of forms used for various application procedures and form attribute index data describing attributes of each form are stored in the form database. An electronic application / electronic form distribution service system characterized in that: 6. The electronic application / electronic device according to claim 5, wherein the attribute of the form includes at least one of a possession / manager of the form, a creation management record, and a static attribute which is a content. Electronic form distribution service system. 7. The electronic application / electronic form distribution according to claim 6, wherein the form attributes further include a dynamic attribute indicating a current / past billing / usage state of the form. Service system.