JPH11285038A - Information processing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To retrieve and output information on a caller with an inexpensive and simple configuration. SOLUTION: A terminal adaptor 10 is provided so as to make communication of information between a digital line and plural analog lines, and an analog line private branch of exchange 50 connects to the adaptor 10. When terminal information denoting a telephone set 51 making caller information and a line connection request and representative telephone number information of the telephone set 51 are fed to the adaptor 10, the exchange 50 is called based on the representative telephone number information and when a replay is detected, a signal based on terminal information is supplied to connect a desired telephone set 51 connecting to the exchange 50 to the caller. The caller information is fed to an information retrieval device 60 to retrieve information based on caller information and to be given to a television monitor 65. The one terminal adaptor 10 processes communication for plural analog lines and simply obtains information on plural callers. Moreover, the configuration is simplified at a low cost.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

[0001] The present invention relates to an information processing system. More specifically, from the digital public communication line to the terminal adapter device, caller information indicating the calling side, terminal information indicating the terminal connected to the private branch exchange and for which a line connection request has been made by the calling side, When the representative telephone number information of the terminal for which the line connection request has been made is supplied, the terminal adapter device connects the private branch exchange based on the representative telephone number information and then supplies a signal based on the terminal information to the private branch exchange. In addition to connecting the terminal for which the line connection request has been made to the calling side and supplying caller information to the information retrieval device, the information retrieval device searches for information based on the supplied caller information and outputs the information to the information output device. , The information on the transmitting side is output by the information output device of the terminal connected to the line.

[0002]

2. Description of the Related Art Conventionally, in offices such as companies and factories,
Private branch exchanges are used to make telephone calls between offices and between the office and the outside. FIG. 3 shows a case where the private branch exchange 50 and the exchange 95 on the communication carrier side are connected via an analog public communication line.

[0003] Here, when calling any one of the connected telephone 51 _-1 to 51 _-n in the private branch exchange 50 at the incoming side from the originating phone 100, dial-contract is made between the called party and the operators In this case, the exchange 95 calls the private branch exchange 50 with the representative telephone number corresponding to the telephone number called from the calling side. When the private branch exchange 50 and the exchange 95 are connected by the representative telephone number, a push button signal (hereinafter, referred to as a "PB signal") indicating a telephone that has been called from a group of telephones organized as the representative telephone number is exchanged. 95 to the private branch exchange 50. The PB signal is a DTMF (Dual Tone Mull) composed of two audio frequency signals having different frequencies.
tiplexed Frequency) signal. In the private branch exchange 50, the telephone set 51 that has been called is connected to the exchange 95 based on the PB signal.

For example, a telephone number "XX00-XX10"
Is dialed in as the representative telephone number “XX00”, the telephone 51 of the telephone number “XX06” is transmitted from the calling side.
-6, this telephone number "XX06"
Is included in the dial-in contracted telephone number of the representative telephone number “XX00”, the private branch exchange 50 is called from the exchange 95 with the representative telephone number “XX00”. Here, when the exchange 95 is connected to the private branch exchange 50 on the receiving side, a PB signal indicating the telephone 51-6 having the telephone number "XX06" is supplied from the exchange 95 to the private branch exchange 50. In the private branch exchange 50, based on the PB signal, the telephone number "X
When the telephone 51-6 of "X06" is called and the telephone 51-6 of the telephone number "XX06" is set to the off-hook state, the telephone 51-6 of the calling side is exchanged with the private branch exchange 50 and the exchange 95 of the communication carrier. A call can be made with the desired telephone 51-6.

[0005] By receiving the dial-in service using the private branch exchange as described above, it is not necessary to directly connect each telephone to the analog public communication line, so that the line can be used efficiently and the cost is low. can do.

Further, a method of supplying caller telephone number information to a called party at the time of line connection, as called a number display, has been put to practical use. Further, the caller telephone number information is detected by the adapter 55, and the information search device 6
0, and displays various information retrieved based on the caller telephone number information on an information output device, for example, a television monitor 65, so-called CTI (Computer Telephony Integr.).
ation) system has also been put to practical use.

According to the CTI system, various information relating to the receiving side is retrieved by the information retrieval device 60 and is displayed on the screen of the television monitor 65. Therefore, smooth and accurate information is displayed using the displayed information. Responses and appropriate responses can be made, and business efficiency can be improved.

[0008]

By the way, when a private branch exchange is used, if telephones connected to the private branch exchange are added, many telephones are connected to a communication line with the outside, and it is difficult for the telephones to be connected. turn into. In such a case, it is necessary to increase the number of communication lines between the exchange of the telecommunications carrier and the private branch exchange, etc., so that it is not possible to easily add telephones connected to the private branch exchange. In addition, the cost required for communication increases due to the increase in the number of communication lines.

Further, in the case where the caller's telephone number information is detected by using the adapter 55 and various information is retrieved based on the caller's telephone number information and displayed on a television monitor, for example, the private branch exchange and the exchange are exchanged. Since the number of adapters 55 corresponding to the line is required, the cost increases.

In view of the above, the present invention provides an information processing system which is inexpensive and can easily output information on the transmitting side with a simple configuration.

[0011]

SUMMARY OF THE INVENTION An information processing system according to the present invention separates information of a plurality of channels multiplexed from a digital public communication line and outputs the separated information to a plurality of analog lines. A terminal adapter device for multiplexing and outputting the information to a digital public communication line, a private branch exchange connected to the terminal adapter device via an analog line, and an information search device for searching for information.
The terminal adapter device has an information output device for outputting information supplied from the information retrieval device. The terminal adapter device has a digital public communication line, a caller information indicating a caller, a caller connected to the private branch exchange, and a line from the caller. When the terminal information indicating the terminal for which the connection request was made and the representative telephone number information of the terminal for which the line connection request was made, the private branch exchange is called based on the representative telephone number information,
After detecting the response, a signal based on the terminal information is supplied to the private branch exchange, and the terminal requested to connect to the line is connected to the calling side, and the caller information is supplied to the information search device. The information search device searches for information based on the supplied sender information and supplies the information to the information output device.

In the present invention, the digital public communication line is connected to the terminal adapter device with caller information indicating the calling side and the private branch exchange for the analog public communication line, and a line connection request is made from the calling side. When the terminal information indicating the connected terminal and the representative telephone number information of the terminal for which the line connection request was made are supplied, the private branch exchange for the analog public communication line is provided by the terminal adapter device based on the representative telephone number information. Is called, and when a response is received from the private branch exchange, a signal based on the terminal information is supplied to the private branch exchange, and the terminal connected to the private branch exchange for the analog public communication line is connected via the digital public communication line. Connected to the calling side. Further, the caller information is supplied from the terminal adapter device to the information search device, and the information search device searches for information based on the caller information.
The retrieved information is supplied to, for example, a television monitor provided on a terminal connected to a line, and various information relating to the transmitting side is displayed on a screen of the television monitor.

[0013]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The configuration of an embodiment of the present invention will be described below with reference to the drawings. As shown in FIG. 1, the private branch exchange 50 is connected to a terminal adapter device 10, and the terminal adapter device 10 is connected to an exchange 95 on the communication carrier side via an ISDN 90 which is a digital public communication line. Here, the terminal adapter device 10
Are analog ports 16 and 26 and digital ports 32
The private branch exchange 50 has a terminal adapter device 10
Analog ports 16 and 26 are connected. Also ISD
N90 is, for example, two user information transfer channels having a transmission rate of 64 kbps (hereinafter referred to as “B channels”).
And a signal information transfer channel having a transmission rate of 16 kbps (hereinafter, referred to as “D channel”).

FIG. 2 shows the configuration of the terminal adapter device 10. The user network interface circuit 11 of the terminal adapter device 10 connected to the line terminating device 80 (not shown in FIG. 1) includes a signal control circuit 12 and an operation control circuit 35.
When a signal is supplied from the ISDN 90 on the B channel or the D channel, the user information signal on the B channel is supplied to the signal control circuit 12, and
Information is extracted from the channel signal and a signal DT indicating this information is supplied to the operation control circuit 35. When a data signal from a D / A / A / D conversion circuit (to be referred to as a “CODEC circuit” hereinafter) 14 or a CODEC circuit 24 to be described later is supplied as a user information signal via the signal control circuit 12, this user information Let the signal be a B-channel signal. When a circuit-switching signal is generated based on a control signal SC from the operation control circuit 35, the circuit-switching signal is used as a D-channel signal. The B-channel and D-channel signals are transmitted from the user network interface circuit 11 to the I
Output to SDN 90.

The signal control circuit 12 selects one of the two CODEC circuits 14 and 24 and converts the user information signal supplied from the user network interface circuit 11 into a signal.
Supply to the selected CODEC circuit. Also, the selected C
When a data signal is supplied from the ODEC circuit, the data signal is supplied to the user network interface circuit 11 as a user information signal. Further, the user information signal supplied from the user network interface circuit 11 is subjected to a protocol conversion process and a speed conversion process of a communication speed, and is supplied to the DTE interface circuit 31.

The CODEC circuit 14 is connected to the telephone interface circuit 151 of the emulation block 15. Here, the CODEC circuit 14 converts the digital data signal supplied from the signal control circuit 12 into an analog voice signal, and converts it into a telephone interface circuit 15.
Feed to 1. Also, the telephone interface circuit 151
Is converted into a digital data signal and supplied to the signal control circuit 12. In addition,
The CODEC circuit 24 is the same as the CODEC circuit 14, and the description is omitted.

In the telephone interface circuit 151 of the emulation block 15, the private branch exchange 50 is set to the off-hook state to detect whether or not the current flows.
In step 2, a control signal RC for generating a dial tone signal and supplying it to the private branch exchange 50 is generated. Also, a call signal is generated by the call signal transmission circuit 152 and the private branch exchange 50
When it is detected that the private branch exchange 50 is in the off-hook state and the current has flowed while the
A control signal RC for stopping generation of a call signal in the call signal sending circuit 152 is generated. The telephone interface circuit 151 also performs a 2-wire to 4-wire conversion process for converting a 4-wire signal of a digital communication path into a 2-wire audio signal, or converting a 2-wire audio signal from the private branch exchange 50 to a 4-wire signal. Do.

A PB signal transmission / reception circuit 153 is connected to the telephone interface circuit 151, and a PB signal (push-button dial signal) is transmitted from the private branch exchange 50 to the PB signal.
It is supplied to the B signal transmitting / receiving circuit 153. The PB signal transmission / reception circuit 153 determines the number of the dial button operated based on the PB signal, and supplies the operation control circuit 13 with a signal NB indicating the determined number. Further, it generates a push button signal (hereinafter referred to as “PB signal”) based on a control signal NC from the operation control circuit 13 and supplies the signal to the private branch exchange 50. The PB signal is a DTMF (Dual Tone Multiplexed Frequency) composed of two audio frequency signals having different frequencies.
ency) signal.

The ringing signal sending circuit 152 includes an oscillating circuit 30.
Is connected, and generates a dial tone signal (400 Hz) and a calling signal using the oscillation signal CK from the oscillation circuit 30. The generated dial tone signal and call signal are supplied to the private branch exchange 50 via the reverse circuit 154. The supply of the dial tone signal and the calling signal to the private branch exchange 50 is controlled based on the control signal RC from the telephone interface circuit 151 as described above.

The reverse circuit 154 performs a call when the call signal (16 Hz) generated by the call signal sending circuit 152 is supplied to the private branch exchange 50 connected to the analog port 16 or by calling the called side. The private branch exchange 5 from the telephone interface circuit 151
A process of reversing the direction of the current supplied to 0 is performed.

The emulation block 25 connected to the CODEC circuit 24 has the same configuration as the emulation block 15, and a description thereof will be omitted. An analog port 26 is connected to the emulation block 25 in the same manner as the emulation block 15.

The DTE interface circuit 31 performs signal level conversion on the information signal supplied from the signal control circuit 12 and subjected to the protocol conversion processing and the communication speed conversion processing. The information signal having undergone the signal level conversion is supplied to the digital port 32. An information retrieval device 60 is connected to the digital port 32.

The information retrieval device 60 is configured using a database, and retrieves and outputs various information from the database using the supplied information signal. When an information signal is supplied from the information retrieval device 60 via the digital port 32, the reverse process is performed and the information signal is supplied to the user network interface circuit 11.

The operation control circuit 35 is constituted by using a microcomputer, a memory, etc., and generates a control signal MC based on a signal DT from the user network interface circuit 11, and generates the control signal MC and the signal control circuit 12 and the CODEC circuit 14 , 24, emulated blocks 15, 25, DTE
The operation of the interface circuit 31 and the like is controlled. Also,
The signal NC generated based on the signal DT is supplied to the PB signal transmitting / receiving circuits 153, 253, and the PB signal generated based on the signal NC in the PB signal transmitting / receiving circuits 153, 253 is supplied to the analog ports 16, 26. . further,
A control signal SC is generated based on the signal NB from the PB signal transmitting / receiving circuits 153 and 253, and a line switching signal is generated in the user network interface circuit 11 based on the control signal SC. Connection processing is performed.

As shown in FIG. 1, the information retrieval device 60 has an information output device corresponding to the terminal connected to the private branch exchange 50, for example, a television monitor 65 corresponding to the telephones 51-1 to 51-n. -1 to 65-n are provided, and the information output from the information search device 60 is
The information is supplied to the television monitor 65 corresponding to 1 and the information from the information retrieval device 60 is displayed on the screen of the television monitor. The information output device is not limited to a television monitor as long as it can display or print information output from the information search device 60.

Next, the operation will be described. As shown in FIG. 1, the analog ports 16 and 2 of the terminal adapter device 10 are provided.
A private branch exchange 50 is connected to 6, and an information search device 60 is connected to the digital port 32. Here, when calling one of the telephones 51 _{-1 to} 51 _-n connected to the private branch exchange 50 on the receiving side from the calling side telephone 100, when a dial-in contract is made between the receiving side and the communication carrier, The exchange 95 issues a call setting request to the terminal adapter device 10 via the D channel with a representative telephone number corresponding to the telephone number called from the calling side. In response to this call setting request, the private branch exchange 50 and the exchange 95 are connected via an analog line on the analog port 16 side or an analog line on the analog port 26 side.

In the call setting request, the calling telephone 10
Connection number information and caller telephone number information indicating the telephone 51 connected to the private branch exchange 50 on the receiving side called from 0 are also supplied from the exchange 95 to the terminal adapter device 10.

In the terminal adapter device 10 shown in FIG. 2, a signal DT indicating connection number information and caller telephone number information is supplied from the user network interface circuit 11 to the operation control circuit 35. The operation control circuit 35 generates a signal NC based on the connection number information of the signal DT. This signal NC
For example, when the private branch exchange 50 and the exchange 95 are connected via an analog line on the analog port 16 side, the PB signal is supplied to the PB signal transmission / reception circuit 153 of the emulation block 15 on the analog port 16 side. When the private branch exchange 50 and the exchange 95 are connected via the analog line on the analog port 26 side, the signal is supplied to the PB signal transmitting / receiving circuit 253 of the emulation block 25 on the analog port 26 side.

In the PB signal transmitting / receiving circuits 153 and 253,
Based on signal NC, a PB signal for specifying telephone 51 connected to private branch exchange 50 is generated, and telephone interface circuits 151 and 251 and call signal transmitting circuit 15 are generated.
Output from the analog ports 16 and 26 through 2,252 and the like.

For this reason, the private branch exchange 50 for the analog public communication line is connected to the ISDN via the terminal adapter device 10.
After the line is connected to the terminal 90 via the B channel, the terminal adapter device 10 supplies a PB signal indicating the telephone whose connection has been requested, so that the ISDN 90 is used in the same manner as when communication is performed via the conventional analog public communication line. Communication can be performed via the. Further, the communication for two analog lines of the private branch exchange 50 can be performed by one ISDN 90 through the terminal adapter device 10.

Further, the operation control circuit 35 generates a signal ND indicating the telephone number of the caller based on the caller telephone number information of the signal DT. This signal ND is supplied to the information search device 60 via the DTE interface circuit 31 and the digital port 32. The operation control circuit 35
Based on the connection number information of signal DT, signal N indicating which one of telephones 51-1 to 51-n connected to private branch exchange 50 is line-connected to calling telephone 100.
Generate E. This signal NE is supplied to the information retrieval device 60 in the same manner as the signal ND.

The information retrieval device 60 reads out information on the caller based on the telephone number of the caller indicated by the signal ND supplied from the terminal adapter device 30.
The read information is supplied to the television monitor corresponding to the telephone having the telephone number indicated by the signal NE.

For this reason, when the calling telephone 100 calls the telephone 51 connected to the private branch exchange 50, for example, a map is displayed on the screen of the television monitor 65 corresponding to the called telephone 51. Is displayed to indicate the position of the transmitting side, when a fire or the like occurs, the location of the occurrence can be easily confirmed. Similarly, when a product is delivered after receiving a telephone order, the delivery location can be easily grasped. Also, if the sales management information of the product is displayed based on the telephone number information of the caller, it is possible to easily know what product the person on the caller side has purchased. Further, in a cable television or the like, a program or the like to be distributed to the caller can be controlled using the telephone number information of the caller.

As described above, according to the above embodiment,
After the terminal adapter device 10 and the private branch exchange 50 for the analog public communication line are connected based on the representative telephone number information, a PB signal indicating the telephone whose connection is requested is supplied from the terminal adapter device 10 to the private branch exchange 50. Therefore, the dial-in service can be received via the ISDN 90 using the private branch exchange 50 for the analog public communication line. Also, communication for two analog lines is
Since it can be performed with one line of the SDN 90, there is no need to provide an adapter for each analog line of the private branch exchange 50, and a CTI system can be constructed at low cost.

Further, the sender information is supplied from the terminal adapter device 10 to the information search device 60 to perform the search, and the obtained information is displayed on the television monitor 65. An accurate response or an appropriate response can be performed. Further, information on the connected calling side is displayed on the TV monitors 65-1 to 65-n provided corresponding to the telephone sets 51-1 to 51-n connected to the private branch exchange 50. Information on the calling side can be confirmed while answering with the telephone, and the work can be performed efficiently.

In the above-described embodiment, the PB signal transmitting / receiving circuit 15 is controlled based on the signal NC from the operation control circuit 35.
Although the PB signal is generated in 3,253, the PB signal may be generated by software processing in the signal control circuit 12 or the like and output from the analog port.

In the above-described embodiment, the case where the terminal adapter device 10 is a terminal adapter has been described. However, one digital public communication line can be used as a plurality of analog lines, and a connection is made with a representative telephone number. Thereafter, an ISDN router or the like may be used as long as it outputs a PB signal indicating the terminal that has made the connection request, and further supplies the caller telephone number and the like to the information search device 60. Further, the ISDN 90 is not limited to the configuration of “2B + D”.
With the configuration of "D", the number of communication lines connected to the exchange 95 can be further reduced.

[0038]

According to the present invention, the private branch exchange for the analog public communication line is called by the terminal adapter device based on the representative telephone number information, and a signal based on the terminal information is received when a response is received from the private branch exchange. Is supplied to the private branch exchange, and the terminal connected to the private branch exchange for the analog public communication line is line-connected to the calling side via the digital public communication line. Also, the sender information is supplied from the terminal adapter device to the information search device, an information search is performed based on the sender information, and the searched information is output from the information output device. For this reason, it is possible to perform an accurate response or an appropriate response to the transmitting side using the information from the information output device.

Further, an information output device is provided corresponding to the terminal connected to the private branch exchange, and information retrieved based on the caller information is transmitted to the terminal connected to the transmitter of the caller information. Since it is output from the corresponding information output device,
It is possible to confirm information on the calling side while responding to the calling side at the terminal, and it is possible to smoothly respond and improve the efficiency of work.

[Brief description of the drawings]

FIG. 1 is a diagram showing the configuration of an embodiment of an information processing system according to the present invention.

FIG. 2 is a diagram showing a configuration of a terminal adapter device 10;

FIG. 3 is a diagram showing a configuration of a conventional information processing system.

[Explanation of symbols]

 Reference Signs List 10 terminal adapter device 16, 26 analog port 32 digital port 35 operation control circuit 50 private branch exchange 60 information search device 65 information output device (television monitor) 90 ISDN 95 exchange

Claims (2)

[Claims] 1. A multiplexed information of a plurality of channels from a digital public communication line is separated and output to a plurality of analog lines, and the information from the plurality of analog lines is multiplexed and output to a digital public communication line. A terminal adapter device, a private branch exchange connected to the terminal adapter device via an analog line, an information search device for searching for information, and an information output device for outputting information supplied from the information search device. In the terminal adapter device, from the digital public communication line, caller information indicating a caller, and a terminal indicating a terminal connected to the private branch exchange and for which a line connection request has been made by the caller. Information, when the representative telephone number information of the terminal for which the line connection request was made is supplied, the representative telephone number information is provided based on the representative telephone number information. Calling a local exchange, detecting a response, supplying a signal based on the terminal information to the private branch exchange, connecting the terminal requested to connect to the line with the calling side, The information processing system according to claim 1, wherein the information retrieval device retrieves information based on the supplied sender information and supplies the retrieved information to the information output device. 2. The information output device is provided so as to correspond to a terminal connected to the private branch exchange. The terminal adapter device supplies the terminal information to the information retrieval device; An information processing system, wherein a search device supplies information searched based on the caller information to the information output device corresponding to a terminal indicated by the terminal information.