JPH11250080A - Job supporting system and job supporting method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a job supporting system which executes more efficient job support such as considering the similarity between jobs. SOLUTION: A job similarity decision processing part 6 decides the similarity between jobs stored in a job storing part 4, a job grouping processing part 12 collects jobs which are decided as similar among themselves by the part 6 as a group and records them on a job group storing part 11. And, a job retrieval processing part 7 shows all groups recorded on the part 11 in a list at the time of retrieving a job by request. Thus, a user can narrow a job with a group that does not need a keyword as a generation.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a business support system for supporting various businesses running on a client-server system, and a business support method for the system.

[0002]

2. Description of the Related Art In recent years, it has become common practice to use computers to improve business efficiency. For example, in Japanese Patent Application No. 9-189927, documents and business are associated with each other. By managing the documents, the business can be searched from the documents or the documents can be searched from the business, thereby improving the work efficiency. However, in this example, although a document is associated with a task, the document does not have a function of determining a similarity between tasks and searching for a similar task.

[0003] In addition, for example, as in Japanese Patent Application Laid-Open No. Hei 9-305442, there is a system in which work procedures of a business are stored and a similar business is searched for from a command constituting the business. As a result, it is possible to search for a job whose work procedure is similar or search for a job whose work procedure is similar to that of the temporarily executed work group. Furthermore, a typical command is found out of the business and used as a business index. However, in this example, there is no function of displaying a list of similar tasks in the order based on the degree of similarity, and the user cannot recognize the degree of similarity of each candidate.

In Japanese Patent Application Laid-Open No. Hei 9-279844, a task is divided into steps in units of work, and a pattern of a composition ratio of time required for each of the divided steps is obtained.
Classify the obtained patterns into the same set,
Further, by managing the cost of each task, when estimating the cost of a new task, a task having the same pattern is searched and the cost is calculated.

[0005] However, in this example, only services having the same pattern are grouped, and similar services are not included in the group.

[0006]

As described above, the conventional system for accumulating the contents of business and providing business support has the following problems.

[0007] (1) Since a large number of jobs are not organized, the user cannot make a list in a group, and it is necessary to prepare some clues for searching for jobs. In addition, since a typical task representative of the group is not presented to the user, even if the user finds the group, the user is confused in determining which task in the group to use (or refer to).

(2) Even if similar tasks are searched from stored tasks, the user does not have a similarity or a function of displaying a list of tasks, so the user can grasp which tasks of candidates are similar and how much. Can not do it.

[0009] (3) The user cannot collectively group tasks or edit and create tasks representing the group.

(4) For example, the user is dynamically searching for the next necessary document or operation for the task under execution, and the accumulated task is not utilized.

The present invention has been made in view of such circumstances, and provides a business support system and a business support method for the same, which enable more efficient business support in consideration of the similarity between the businesses. The purpose is to do.

[0012]

In order to achieve the above-mentioned object, the present invention provides a function for judging similarity between tasks, groups similar tasks into groups, and divides the groups into groups. By displaying in a list, the user can narrow down the work to a group. Also, by making it possible to obtain a typical business representative of the group from the business belonging to the same group, the business can be easily reused. Further, in the business search based on the similarity, a search is performed by specifying a range of similarity to be searched in advance, and the business detected by the search is sorted and displayed in a list according to the similarity. is there.

[0013] Also, the user creates a new group,
By making it possible to add tasks to the group, not only fixed grouping of the system but also customization of the user is made possible. Further, for example, a similar job of the job being processed is searched, and a document which is required next for the job being processed is predicted from the searched similar job and provided to the user. (Guidance function). This allows the user to
By using this guidance function instead of searching for necessary documents by the conventional search method, it is possible to proceed with the business smoothly.

[0014]

An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is a diagram showing a system configuration of a business support system according to an embodiment of the present invention.

As shown in FIG. 1, the business support system of this embodiment includes a document storage unit 1 for storing a document, a document search processing unit 2 for searching for a document, a document registration processing unit 3 for registering a document, A business storage unit 4 for storing a business identified by operation contents such as document reference and creation, a business name and a business person's name, a business registration processing unit 5 for registering a business, A business similarity determination processing unit 6 for determining similarity, a business search processing unit 7 for searching for a business based on a business name, a business person's name, or a business similarity, etc., and a business name and a business name specified at the start of the business Task start processing unit 8 for creating and displaying a task icon of a task specified by the user, processing for adding a document dragged and dropped on the task icon to the task content, and processing for deleting the task icon A task icon processing unit 9 for performing a task, a task editing unit 10 for enabling a user to edit a task storage to create a new task, a task group storage unit 11 for storing a group of grouped tasks, A business grouping processing unit 12 for grouping the business stored in the unit 4 and registering the group in the business group storage unit 11, and displaying a list of the groups as options and deleting or inputting the selected group A business group edit processing unit 13 for creating or deleting a business group.

Each of these processing units includes a CP (not shown).
It is configured as a program processed by U, and the dialogue with the user is performed by a display and a keyboard or a mouse (not shown). Each storage unit is secured on a magnetic disk device (not shown). Each of these storage units may be outside the network. Further, the document search processing unit 2 and the document registration processing unit 3 are the same as those in the related art, and the description thereof is omitted here.

FIG. 2 is a diagram showing an example of a data structure stored in the document storage unit 1 of the embodiment.

As shown in FIG. 2, the document storage unit 1 stores, for each document, a document id which is an identifier for uniquely specifying a document, a document name, a name of a creator who created the document, A creation time and an address to the main body, which is a document content, are stored. At the top of the example in FIG. 2, the document id: D0
01, document name: catalog, creator: Taro, and creation time: 11:00 on May 11, 1997.

FIG. 3 is a diagram showing an example of a data structure stored in the job storage unit 4 of this embodiment.

As shown in FIG. 3, the business storage unit 4 stores, for each business unit, a business document id which is an identifier for uniquely specifying a business, a business name, and a name of a person who performed the business. And the contents performed in the work. In addition, the business content stores a related document id, a type indicating whether the document is referred to or created, a time at which an operation was performed on the document, and a comment that can be freely set by a user. At the top of the example in FIG. 3, a job having a job id: J001, a job name: catalog arrangement, and a person in charge: Hanako is stored, and the operation content stores operation information for two documents. Have been. Specifically, as the first document, a document id: D001,
Time: May 12, 1997, 10:00, and Type: Reference are stored. As the second document, document id: D002, and time: May 12, 1997, 11:00.
0, type: creation, and comment: an email notification is stored in Taro.

FIG. 4 is a diagram showing an example of a business group structure stored in the business group storage section 11 of this embodiment.

As shown in FIG. 4, the business group storage unit 11 stores a business group name and a business id of a business belonging to the group for each business group. At the top of the example of FIG. 4, a business group name: document arrangement, and business groups with business IDs: J001 and J010 are stored.

Next, an operation example of the business support system according to this embodiment will be described with reference to a window example displayed on a display and a flowchart.

FIG. 5 is a diagram showing an example of a window of the business management tool displayed when the system is started. here,
Various buttons for starting business registration, business search, group processing, and finishing and ending business registration are arranged, and a desired process can be started by designating with a keyboard or a mouse.

FIG. 6 is a flowchart showing the contents of the processing of the business management tool. First, a window is displayed (step A1), and a cmd (command) input from the user is waited for (step A2).
Of the business registration start process (step A1)
1), start of business registration end processing (step A12), start of business search processing (step A13), start of group processing (step A14), business start processing (step A1)
5) Or, a process of erasing the window and terminating (Step A8) is performed.

(Business Registration Start Processing) In the processing of the business management tool, a business registration window displayed when the business registration start processing is activated is shown in FIG. 7, and a flowchart is shown in FIG.

The job registration start process is executed by the job registration processing unit 5, and as shown in FIG. 7, the job registration start window has an area for inputting information on the job to be registered. Enter the appropriate information and specify the start button located at the bottom of the window,
The job is registered in the job storage unit 4. The information to be input is information relating to the business name, the person in charge, and documents related to the business. If the cancel button is instructed, the business registration is canceled and the process returns. FIG.
In the example, the name of the work performed by Hanako: Report Creation is entered.

(Business Search Processing) In the processing of the business management tool, a business search window displayed when the business search processing is started is shown in FIG. 9, and a flowchart is shown in FIG.

This job search processing is executed by the job search processing section 7. As shown in FIG. 9, the job search window has an area for inputting information for searching for a job, and the user can input necessary information here. Is input, and an operation search button arranged at the bottom of the window is designated, whereby an operation list process for searching for operations and displaying a list of applicable operations is started. The information for retrieving a job includes the name of the job, the person in charge, the period in which the job was performed, and the degree of similarity, and "*" indicating that nothing has been specified is displayed as an initial value. In the example of FIG. 9, catalog organization is input to the business name, and a similarity search with a similarity of 50 or more is designated as a search target. In this state, by instructing the search execution button, the business name is changed to the catalog organization. Business and business similarity 50 for that business
A task list process for searching for a task and displaying the list is started. A task list process is given a parameter of search information.

(Business List Processing) In the business search processing, the business list window displayed when the business list processing is started is shown in FIG. 11, and the flowchart is shown in FIG.
Shown in

In the job list process, first, the job list window shown in FIG. 11 is displayed (step D1), and the job storage unit is used by using the search information (job name, person in charge, and period) input in the job search window. 4 and retrieves the job name, the person in charge, the time, type and comment for the document in the job content and reflects them in the window, and searches the document storage unit 1 to find the document id. The document name is extracted and reflected on the window (step D2).

Thereafter, it is determined whether or not the similar business search has been checked (step D3). If the similar business search has been checked (step D3 ON), the similarity to the previously searched business id is determined. In order to search for a task that is being executed, a similarity to another task is obtained by a task similarity determination process (described later). If this value is equal to or greater than the similarity input by the user, the similarity, the task name of the task, Retrieve the time, type, and comment for the person in charge, the document in the business content, sort them in order of similarity, and reflect them in the window.
The document name corresponding to the document id is extracted from the document storage unit 1 and reflected on the window. In the example of FIG. 11, a business whose business name is catalog organization and a memo revising business as a similar business are displayed.

(Business Start Processing) In the processing of the business management tool, a business start window displayed when the business start processing is started is shown in FIG.
Shown in

This work start processing is executed by the work start processing unit 8, and firstly, a work start window shown in FIG. 13 is displayed (step E1), and the user inputs the work name and the person in charge of the work to be started. (Step E2), and select a start button. In the example of FIG. 17, the business name: literature search and the person in charge: Hanako are input. When the start button is pressed (YES in step E4), the job start processing stores the job name and the person in charge entered by the user as a new job in the job storage unit 4 (step E5). A task icon (icon id) corresponding to the task (task id) is created and displayed on the display (step E6). FIG. 15 shows an example in which business icons are displayed on a display, and reference, creation, and termination areas are arranged on an icon named “document search”. In the task storage unit 4 immediately after the task start processing, only the task name and the person in charge are set, the task content is blank, and the task content is added by the subsequent task icon processing. Here, the work i of the recorded work
d is set to D050.

Further, in order to associate a desired document with the added business, a document list process and a process of assigning documents to the business are further executed.

(Document List Processing) In the document list processing, as shown in FIG. 16, each document in the document storage unit 1 is displayed in a document list window. The document list window
On the left side, folders storing documents are hierarchically displayed, and the documents in the selected folder are displayed on the right side. In the example of FIG. 16, Sub1, Sub2, and S
There are three folders ub3, and the documents (documents 21 and 22) in the Sub2 folder are displayed on the right.

(Process of Assigning Documents to Business by Drag and Drop) The process of assigning documents to business by drag and drop is executed by the business icon processing unit 9. This business icon processing is performed when a document in the document list window is dragged and dropped on a business icon on the business icon or on a reference area by a mouse.
It is activated when the end area on the business icon is designated by the mouse.

FIG. 17 shows an example of a screen when business contents are added in the business icon processing, and FIG. 18 shows a flowchart of the screen.

When a document in the document list window is dragged and dropped on the business icon or on the reference area by the mouse, the business icon processing is performed in the business storage in the business storage unit corresponding to the dragged and dropped business icon. , The time, the type, and the document id are recorded. For the time, the current time is set. For the document id, the corresponding document id is retrieved by searching the document storage unit from the name of the dragged and dropped document, and set. Reference or creation is set according to the reference position or the creation area. FIG.
Is an example in which the document 22 in the document list window is dragged and dropped to the reference area on the business icon of the literature search. In this case, the business id: J0 in the business storage unit 4
The business content corresponding to the literature search of 50, time: 19
10:00, May 20, 1997, Type: Reference, Document id:
D100 is additionally recorded.

As described above, by repeatedly performing the operation of creating a document in the document list window on the business icon or dragging and dropping the document on the reference area with the mouse, a document to be easily specified is added to the business content of the business to be specified. can do.

In the business icon process, when the end area on the business icon is designated by the mouse, a process of deleting the dragged and dropped business icon is performed.

As described above, in this system, starting from the task of organizing catalogs performed by Hanako,
It is possible to search for related catalog documents created by Taro, and based on this catalog document, search for memo revision work performed by Jiro and memo revision documents created by Jiro. It is possible to associate documents from the viewpoint of business and to search for documents from various directions.

Further, by using the business icon, the specified document can be easily added to the business content of the specified business.

(New Business Creation Process) When the business edit ON button in FIG. 11 is instructed, the business edit process is started. FIG. 19 shows the flow of this business editing process.

This job editing process is executed by the job editing unit 10, and firstly, it waits for an input from the user. At this time, as shown in FIG. 20, the cursor (a) is set to one of the task name, document name, type, charge, date and time, and comment field, and if there is a character input (step G1). YES), the operation storage unit 4 is updated with the input characters as data (step G2). In the example of FIG. 20, the business name has been changed from catalog arrangement to company A pamphlet arrangement. The business storage unit 4 also reflects the company A brochure arrangement as the business name.

When the displayed document name is dragged and dropped on another business (Y in step G3)
ES), copy the dragged document name, type, charge, date and time, and comment, and reflect the contents on the dropped job (step G4). FIG. 21 shows an example in which “document name: catalog, type: reference, charge: Hanako, date: 1997/5/12 10:00” of catalog organization is added to the contents of the work of the work name sample. .

When the business edit OFF button in FIG. 11 is instructed (YES in step G5), the business edit processing returns.

(Business similarity determination processing) FIG. 22 shows a flow of the business similarity determination processing.

This business similarity determination processing is executed by the business similarity determination processing unit 6, and the two business ids passed to obtain the similarity are searched in the business storage unit 4.
The document id of the business content in the business is extracted. And
For example, the business similarity is calculated by the following equation (1), and the value is returned.

Business similarity = (number of documents id common to two businesses) / (number of documents in two businesses) × 100 (1) Expression (business group processing) This is processed by the business grouping processing unit 12, and is started when a group processing button is instructed in the business management tool processing. Figure 23 shows the business group processing screen
FIG. 24 shows the flow of the business group process.

First, a group list window shown in FIG. 23 is created (step I1), and the business group storage unit 11 is created.
Then, the group id and the corresponding business id are taken out (step I2). Then, a search is made in the job storage unit 4 to find the job i
A business name is obtained from d (step I3), and the group name and the business name are displayed (step I4).

Next, when the regroup button is instructed (YES in step I5), a business grouping process is performed (step I6). When a new group creation button is instructed (YES in step I7),
A new group row is created and displayed as shown in FIG. Then, when the user inputs a character string by moving the cursor to a display position of "new group" in FIG. 25, the input character string is displayed in the group name. Further, the user business group storage unit 11 creates a new group and stores the character string input by the user in the group name (step I8).

If the drop of the drag & drop is in the window (YES in step I9), the business name specified at the time of dragging is displayed in the window of the drop destination group as shown in FIG. The task id of this task is additionally recorded in the group in the group storage unit 11 (step I10).

When the representative radio button is switched (YES in step I11), in the business group storage unit 11 of the designated group, the business id of the business whose radio button is turned on is set to the top. Then, the group name is changed to this business name (step A12). FIG. 27 shows an example in which the representative of the catalog organizing group is changed to memo revision.

When the cancel button is instructed (YES in step I13), the process returns.

In FIG. 23, there is a group having a group name of catalog organization and parts ordering. The group of group name of catalog organization includes operations of catalog organization and memo revision. Includes the task of ordering.

As described above, since a large number of tasks are grouped and displayed, the user can narrow down necessary tasks by first finding a group, thereby making it easy to search for tasks. Further, since the system automatically performs the grouping, the user is not bothered by the grouping. Furthermore, since the work representative of the group is presented, the user can easily predict the contents of the group not only from the group name but also from the contents of the representative work.

If the user does not like the contents of the automatic grouping of the system, he or she can edit the contents. The business group edit processing unit 13 creates a new group and designates a business representative of the group. Can do it.

(Business Grouping Process) FIG. 28 shows a flow of the business grouping process in the business group process.
Then, the two threshold values “grouping similarity” and “grouping similar business number” used in this processing are shown in FIG.
Shown in

First, one task is selected from the task storage unit 4 (referred to as task A), and the similarity between task A and another task is obtained (step J1). Then, the number of similar tasks is calculated as similar tasks whose similarity exceeds the grouped task similarity (step J2), and when the number of similar tasks exceeds the number of grouped tasks (step J3). YE
S), and store it in the business group storage unit 11 (step J4). At this time, a value obtained by obtaining the degree of similarity with the other tasks in the group with respect to the grouped tasks and adding the same is set as a representative index. Then, the service having the highest representative index is determined to be the service representative of the group, the service name is assigned to the group name in the service group storage unit 11, and the service id of the service is assigned to the service id. The task ids are recorded in order from the task having the largest number.

Then, the same processing is performed for all the jobs stored in the job storage unit 4 (step J).
5).

(Business Guidance Display Processing) Next, business guidance in the business support system of this embodiment will be described. Figure 3 shows the flow of the business guidance display process
FIG. 31 shows a task guidance display window at 0.

The business id of the business name input in the business name input (b) on the screen shown in FIG. 30 is obtained from the business storage unit, and is stored in the business storage unit 4 by using the business similarity determination processing unit 6. The similarity between each task and the task is calculated, and the task having the highest similarity is searched (step K1). Next, the job being executed is compared with the searched similar job, and the document id of the document having the latest date and time among the document ids common to the two jobs is searched (step K2).

Then, the document id of the document having the oldest date and time is retrieved from the documents of similar business having the date and time newer than the date and time of the retrieved document id (step K3), and the document storage unit 1 is retrieved from the document id. Is retrieved to obtain a document name, and the document name is displayed in the document name display area (c) of the guidance display window (step K4).

As described above, by inputting the name of the task under execution into the task guidance window, it becomes possible to predict and find a document which will be required next to the task under execution.

In this embodiment, the creation, reference and update of the document are the contents of the business, but the same applies to mail transmission and printer output.

Since the method of the present invention can be realized as software, it is stored in a computer-readable recording medium such as a floppy disk, an optical disk, or a semiconductor memory as a program that can be executed by a computer. It can be distributed.

[0069]

As described above in detail, according to the present invention, it is possible to narrow down the tasks by taking a group, which is a group of similar tasks, into account, taking into account the similarity between the tasks, and belonging to the same group. It is possible to obtain more typical work representative of the group from the work to be performed, and furthermore, to provide a more efficient work support such that a search result of the work based on the similarity can be displayed in a list in the order of the similarity.

In addition to supporting the customization by the users of the group, it is also possible to provide business support such as predicting and providing a document which will be required next during the processing or the specified business.

[Brief description of the drawings]

FIG. 1 is a diagram showing a system configuration of a business support system according to an embodiment of the present invention.

FIG. 2 is an exemplary view illustrating an example of a data structure stored in a document storage unit according to the embodiment.

FIG. 3 is an exemplary view illustrating an example of a data structure stored in a task storage unit according to the embodiment.

FIG. 4 is an exemplary view showing an example of a business group structure stored in a business group storage unit of the embodiment.

FIG. 5 is an exemplary view showing an example of a window of a task management tool displayed when the system according to the embodiment is started.

FIG. 6 is an exemplary flowchart showing the contents of a job management tool process according to the embodiment;

FIG. 7 is an exemplary view showing an example of a job registration window displayed when a job registration start process in the job management tool process of the embodiment is started.

FIG. 8 is an exemplary flowchart showing the contents of a business registration start process in the business management tool process of the embodiment.

FIG. 9 is an exemplary view showing an example of a job search window displayed when a job search process in the job management tool process of the embodiment is started.

FIG. 10 is an exemplary flowchart illustrating contents of a business search process in the business management tool process of the embodiment.

FIG. 11 is an exemplary view showing an example of a job list window displayed when a job list process in the job search process of the embodiment is started.

FIG. 12 is an exemplary flowchart showing the contents of a business list process in the business search process of the embodiment.

FIG. 13 is an exemplary view showing an example of a job start window displayed when a job start process in the job management tool process of the embodiment is started.

FIG. 14 is an exemplary flowchart showing the contents of a job start process in the job management tool process of the embodiment.

FIG. 15 is an exemplary view showing an example in which the business icon of the embodiment is displayed on a display;

FIG. 16 is an exemplary view illustrating a document list according to the embodiment;

FIG. 17 is an exemplary view showing an example of a screen when business contents are added in the business icon processing of the embodiment.

FIG. 18 is an exemplary flowchart showing the procedure when business contents are added in the business icon processing of the embodiment.

FIG. 19 is an exemplary flowchart showing the contents of the business editing process of the embodiment.

FIG. 20 is an exemplary view for explaining character input in the business editing process of the embodiment.

FIG. 21 is an exemplary view for explaining drag & drop in the business editing process of the embodiment.

FIG. 22 is an exemplary flowchart illustrating the contents of the business similarity determination process of the embodiment.

FIG. 23 is an exemplary view showing a display screen of a business group process activated when a business group process button is designated in the business management tool process of the embodiment.

FIG. 24 is an exemplary flowchart showing the contents of a business group process started when a business group process button is designated in the business management tool process of the embodiment.

FIG. 25 is an exemplary view exemplifying a new group screen displayed when a new group creation button is designated in the business group processing of the embodiment.

FIG. 26 is an exemplary view showing an example of adding a business to a group by drag & drop in the business group processing of the embodiment.

FIG. 27 is an exemplary view showing an example of changing a representative task in the task group processing of the embodiment.

FIG. 28 is an exemplary flowchart showing the contents of a business grouping process according to the embodiment;

FIG. 29 is a diagram exemplifying two thresholds “grouping similarity” and “grouping similar business number” used in the business grouping process of the embodiment.

FIG. 30 is an exemplary flowchart showing the contents of a task guidance display process of the embodiment.

FIG. 31 is an exemplary illustration of a business guidance display window in the business guidance display processing of the embodiment.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... Document storage part, 2 ... Document search processing part, 3 ... Document registration processing part, 4 ... Business storage part, 5 ... Business registration processing part, 6 ... Business similarity judgment processing part, 7 ... Business search processing part, 8 ... Business start processing unit, 9 ... Business icon processing unit, 10 ... Business editing unit,
11: business group storage unit, 12: business grouping processing unit, 13: business group editing processing unit.

 ──────────────────────────────────────────────────の Continued on the front page (72) Kazuaki Shirosho 70, Yanagicho, Saiwai-ku, Kawasaki-shi, Kanagawa Inside the Toshiba Yanagimachi Plant

Claims (21)

[Claims] 1. A business support system having a function of managing business data for identifying each business including a business content, a business name, and a business person in charge, comprising: Business similarity calculating means for calculating similarity; business grouping means for grouping the business based on the similarity calculated by the business similarity calculating means; and a list of groups grouped by the business grouping means. A business support system comprising: a group list display unit for displaying. 2. The business support system according to claim 1, wherein said business grouping means has means for inputting an instruction for grouping arbitrary businesses among all the businesses. 3. The business grouping means includes means for selecting a business representative of the group for each of the groups from the similarity calculated by the business similarity calculation means. Business support system described. 4. The business grouping means according to claim 3, wherein said business grouping means has means for inputting an instruction to designate an arbitrary business in a business belonging to a certain group as a business representing the group. Business support system. 5. A task editing means for virtually creating a task representing the group, wherein the task grouping means represents a task representing the virtual task created by the task editing means in the group. The business support system according to claim 3, wherein: 6. A business support system having a function of managing business data for identifying each business including a business content, a business name, and a business person in charge, comprising: Business similarity calculating means for calculating a similarity between the above-mentioned managed business data, and a business in which the similarity calculated by the business similarity calculating means is within a predetermined range based on the similarity. And a similar business list display means for displaying a list in a similar order. 7. A business support system having a function of managing business data for identifying each business including a business content, a business name, and a business person in charge. A task similarity calculating means for calculating the similarity between the tasks from the managed task data; and the task being processed or designated from the task data of the task having the highest similarity calculated by the task similarity calculating means. And a next process presenting means for predicting and presenting the next process. 8. A business support method for a business support system having a function of managing business data for identifying each business including a business content, a business name, and a business person in charge, the business support method comprising: Calculating a similarity between the identified tasks; grouping the tasks based on the calculated similarity; and displaying a list of the grouped groups. Business support method. 9. A business support method for a business support system having a function of managing business data for identifying each business including a business content, a business name, and a business person in charge, the business support method comprising: Calculating the similarity between the identified tasks; inputting an instruction to group any tasks among all the tasks; and calculating the calculated similarity and the input instruction. And a step of displaying the grouped groups in a list. 10. A business support method for a business support system having a function of managing business data for identifying each business including a business content, a business name, and a business clerk name, wherein Calculating a similarity between the identified tasks; grouping the tasks based on the calculated similarity; selecting a task representing the group for each group from the calculated similarity A job support method. 11. A business support method for a business support system having a function of managing business data for identifying each business including a business content, a business name, and a business clerk name, the business support method comprising: Calculating a similarity between the identified tasks; a step of grouping the tasks based on the calculated similarity; and setting any task among tasks belonging to a group as a task representing the group. A task support method comprising the steps of: inputting an instruction to the effect; and selecting, from each of the groups, a task representing the group from the calculated similarity and the input instruction. 12. A business support method for a business support system having a function of managing business data for identifying each business including a business content, a business name, and a business person in charge, the business support method comprising: Calculating a similarity between the identified tasks; grouping the tasks based on the calculated similarity; and virtually creating a task representing the group. Business support method. 13. A business support method for a business support system having a function of managing business data for identifying each business including a business content, a business name, and a business person in charge, the business support system comprising: Calculating the similarity between the task and the other tasks from the managed task data; and listing the tasks whose calculated similarity is within a predetermined range in an order based on the similarity. Displaying the information. 14. A business support method for a business support system having a function of managing business data for identifying each business including a business content, a business name, and a business person in charge, wherein Calculating the degree of similarity between the task and the other tasks from the managed task data; and the next process of the processing being performed or the designated task from the task data of the task having the highest calculated similarity. And a step of predicting and presenting the information. 15. A program for controlling a business support of a business support system having a function of managing business data for identifying each business including a business content, a business name, and a business person in charge, the program comprising: A program that calculates a similarity between tasks identified by the identified task data, groups the tasks based on the calculated similarity, and operates the task support system to display the grouped groups in a list. A computer-readable recording medium on which is recorded. 16. A program for controlling business support on a business support system having a function of managing business data for identifying each business including a business content, a business name, and a business person in charge, the program comprising: Calculate the similarity between tasks identified by the managed task data, input an instruction to group any tasks among all the tasks, and calculate the calculated similarity and the input. A computer-readable recording medium that records a program for operating the business support system so as to group the businesses based on the received instruction and display the grouped groups in a list. 17. A program for controlling a business support of a business support system having a function of managing business data for identifying each business including a business content, a business name, and a business person in charge, the program comprising: Calculating the similarity between the tasks identified by the obtained task data, grouping the tasks based on the calculated similarity, and selecting a task representative of the group for each group from the calculated similarity And a computer-readable recording medium on which a program for operating the business support system is recorded. 18. A program for controlling a business support of a business support system having a function of managing business data for identifying each business including a business content, a business name, and a business person in charge, the program comprising: Calculating the similarity between tasks identified by the identified task data, grouping the tasks based on the calculated similarity, and defining any task among tasks belonging to a group as a task representing the group A computer-readable program recorded with a program for operating the business support system so as to select a business representative of the group for each group from the calculated similarity and the input instruction. recoding media. 19. A program for controlling business support of a business support system having a function of managing business data for identifying each business including a business content, a business name, and a business clerk name, wherein Calculating a similarity between tasks identified by the identified task data; grouping the tasks based on the calculated similarity; and operating the task support system to virtually create a task representing the group. A computer-readable recording medium on which a program to be recorded is recorded. 20. A program for controlling a business support of a business support system having a function of managing business data for identifying each business including a business content, a business name, and a business person in charge. Or calculating the similarity between the designated task and the other tasks from the managed task data, and determining the task in which the calculated similarity is within a predetermined range based on the similarity. A computer-readable storage medium storing a program for operating the business support system so as to display the list in order. 21. A program for controlling business support of a business support system having a function of managing business data for identifying each business including a business content, a business name, and a business person in charge. Or, calculate the similarity between the specified business and the other business from the managed business data, and calculate the similarity between the business data having the highest calculated similarity from the business data of the processing or the specified business. A computer-readable recording medium recording a program for operating the business support system so as to predict and present a next process.