JPH11161849A - Product sales data processor, its processing method and computer-readable storage medium which stores product sales data processing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To inform a customer of waiting time on a register by visually displaying waiting time information generated by using an average checkout processing time per customer to customers waiting for the electronic cash register. SOLUTION: An electronic cash register 10 is provided with an average check out processing time calculation means constituted of a CPU 11 and a ROM 12 and a waiting time information display control means. Then, average checkout processing time per customer, which contains a time required for product registration and a time required for an accounting processing is calculated by the means. Calculated waiting time information generated by using the average checkout processing time per customer is visually displayed to the customers for the electronic cash register 10. Thus, checkout of respective customers can be accelerated.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a merchandise sales data processing apparatus and method having a plurality of electronic cash registers for accounting for the total amount of registered merchandise, and a computer storing a merchandise sales data processing program. It relates to a possible storage medium.

[0002]

2. Description of the Related Art Each electronic cash register (cash register) forming a merchandise sales data processing device registers merchandise and performs accounting processing. The merchandise registration function reads and inputs merchandise information using a scanner, and inputs the number and the number of customers using a keyboard, if necessary. Is a function for storing (registering products). Perform for all products purchased by customers.

The accounting function is a function for executing an accounting process including calculation of a total amount, a change amount, and the like using each registered product information after product registration. The condition is a closing operation as one transaction end declaration, but registered product information relating to the one transaction is collectively performed. The change and receipt are handed to the customer, and the checkout process ends.

[0004]

By the way, focusing on one customer, the time required for the accounting process is generally longer than the time required for the product registration. But,
The time required for product registration may be longer depending on the number of products and the like. In any case, the checkout processing time depends on the level of the cashier's business processing capacity, but it is difficult for the customer to determine the cashier's business processing capacity.

[0005] Thus, while estimating the number of customers lined up in front of the cash register and the number of commodities stored in the shopping basket of each customer, each customer selects a cash register that can be checked out quickly and selects the last tailed line there. It is the fact that they are lined up in. However, it is common for everyone to experience that the other cash registers are faster and the other cash registers are slower than expected.

[0006] In particular, it is pointed out that today, in which the cashiers of part-time workers and part-time workers tend to be heavily used, the check-out processing time of each cash register varies widely, which is causing customer dissatisfaction.

An object of the present invention is to provide a merchandise sales data processing apparatus and method capable of notifying a customer of waiting time information on the cash register. Further, a computer-readable storage medium storing a product sales data processing program is provided.

[0008]

According to a first aspect of the present invention, there is provided a merchandise sales data processing apparatus having a plurality of electronic cash registers for accounting for a total amount of registered merchandise registered in the merchandise. The average check-out processing time per customer including the time required for product registration and the time required for the accounting process can be calculated, and is created using the calculated average check-out processing time per customer. This is a merchandise sales data processing device formed so that customers waiting in the electronic cash register can visually display the wait time information.

In this invention, the electronic cash register calculates and calculates the average check-out processing time per customer including the time required for registering the goods at the cash register and the time required for the accounting process. The waiting time information is created using the average checkout processing time per customer, and is displayed so that the customers in the electronic cash register can be viewed. Therefore, it is possible to provide waiting time information calculated based on the business processing capacity of the cashier and the actual number of purchased goods of the customer so far, so that dissatisfaction with the waiting time of the customer can be resolved and each customer can check out earlier. Can be achieved.

According to a second aspect of the present invention, there is provided a merchandise sales data processing device having a plurality of electronic cash registers for accounting for a total amount of registered goods registered in the merchandise, wherein the electronic cash register has a function for registering the goods. An average checkout processing time calculating means for calculating the average checkout processing time per customer using the time set for the accounting and the time required for the accounting processing, and calculating the average checkout processing time per customer. A waiting time information creating means for creating waiting time information in the electronic cash register, and a waiting time information display controlling means for displaying the created waiting time information so that customers in the electronic cash register can view the waiting time information. , A product sales data processing device.

In this invention, the average check-out processing time calculating means calculates the average check-out processing time per customer using the time required for merchandise registration and the time required for accounting processing. Then, the waiting time information creating means creates the waiting time information in the electronic cash register using the calculated average checkout processing time per customer. The waiting time information display control means displays the created waiting time information so that the customers in the electronic cash register can view it.

Therefore, not only the same effects as those of the first aspect of the invention can be obtained, but also the customer service can be improved without the need for a cashier or the like.

[0013] Further, in the invention according to claim 3, the average check-out processing time per customer is obtained by dividing the total merchandise registration time within the target time by the total sales points and the average sales points per customer. The merchandise sales data processing device is calculated as the sum of the multiplied average merchandise registration time and the average accounting processing time obtained by dividing the total accounting processing time by the number of target customers in the target time.

In this invention, the average checkout processing time per customer is calculated by dividing the total product registration time in the target time by the total sales points and multiplying the average product registration time by the average sales points per customer. , Calculated as the sum of the total accounting processing time and the average accounting processing time divided by the number of target customers in the target time. Therefore, in addition to providing the same operation and effect as in the case of the first and second aspects of the present invention, more accurate waiting time information can be displayed and provided.

[0015] Further, the invention of claim 4 is a product sales data processing method for registering a product in an electronic cash register and accounting for the total price of the registered product.
The electronic cash register calculates an average check-out processing time per customer including a time required for the product registration and a time required for each accounting process, and calculates the calculated average check-out processing per customer. This is a merchandise sales data processing method in which waiting time information is created using time, and the created waiting time information is visually displayed by customers arranged in the electronic cash register.

In this invention, the electronic cash register calculates the average checkout processing time per customer including the time required for merchandise registration and the time required for each accounting process, and calculates the calculated average checkout processing time per customer. The waiting time information is created using the average checkout processing time, and the created waiting time information is displayed so that the customers in the electronic cash register can view it. Therefore, it is possible to provide waiting time information calculated based on the business processing capacity of the cashier and the actual number of purchased goods of the customer so far, so that dissatisfaction with the waiting time of the customer can be resolved and each customer can check out earlier. Can be achieved.

Further, the invention according to claim 5 is a computer-readable storage medium storing a product sales data processing program for registering a product in an electronic cash register and accounting for a total amount of the registered product, The merchandise sales data processing program reads the data and calculates the average check-out processing time per customer including the time required for the merchandise registration and the time required for the accounting processing in the computer forming the electronic cash register. And using the calculated average checkout processing time per customer to create waiting time information,
This is a computer-readable storage medium that stores a merchandise sales data processing program that is designed to allow the customers arranged in the electronic cash register to visually display the created waiting time information.

In this invention, the computer that has read the merchandise sales data processing program calculates and calculates the average checkout processing time per customer including the time required for merchandise registration and the time required for accounting processing. The waiting time information is created by using the average checkout processing time per customer, and the created waiting time information is visually displayed by the customers in the electronic cash register.

Therefore, if the computer is made to read the product sales data processing program stored in the storage medium, it is possible to eliminate the dissatisfaction of the waiting time of the customer and to speed up the checkout of each customer. It is possible to easily construct a merchandise sales data processing device having the above-mentioned excellent operational effects, and to surely execute the method.

[0020]

Embodiments of the present invention will be described below with reference to the drawings. (First Embodiment) A merchandise sales data processing apparatus suitable for carrying out the present merchandise sales data processing method has a plurality of electronic cash registers 10 whose basic configuration is similar to that of the conventional example. Further, as shown in FIG. 1, each electronic cash register 10 has an average checkout processing time calculating means (11, 12), a waiting time information creating means (11, 12), and a waiting time information display controlling means (11, 12).
12), the average check-out processing time per customer including the time required for product registration and the time required for accounting processing can be calculated, and the calculated average check-out processing time per customer is calculated. Is formed so that the customers who are lined up in the electronic cash register 10 can visually view the waiting time information created by using the electronic cash register 10.

In FIG. 1, an electronic cash register 1
0 is connected via the CPU 11, the ROM 12, the RAM 13, the scanner 19 (the scanner circuit 15), the keyboard 20 (the keyboard circuit 16), the display 21 (the display control circuit 17), and the input / output circuit (I / O) 18. Printer 22
(Printer driving circuit 24) and automatic opening type drawer 2
3 (drawer opening device 25), HDD (hard disk device) 26, FDD (floppy disk device) 27, data communication line (LAN) 35 interface (I
/ F) 29, and has the same merchandise registration function and accounting function as in the conventional example.

FDD (floppy disk device)
27, FD (floppy disk) and host machine (store controller SC) 30 will be described in the second embodiment.

Product registration time storage control means (CPU 11,
The ROM 12) indicates that the first product of the customer purchase product has been registered (YES in ST10 of FIG. 3, Y in ST11).
ES), the time read from the clock circuit 14 is stored as a product registration start time in the auxiliary table 13T1 shown in FIG. 6, which is a part of the operation status table 13T shown in FIG.
T12) Then, the commodity registration end time is read by the closing operation (YES in ST14), and the commodity registration time required for the commodity registration is calculated from the commodity registration start time and the commodity registration end time, as shown in FIG. Save (ST15).

It is to be noted that the first product registered as a customer-purchased product is registered, for example, when a flag is reset when a closing operation is detected and an input of a product code is detected thereafter.
The determination may be made based on whether or not the number is added to zero (0) when the transaction subtotal amount is accumulated.

Sales point storage control means (CPU 11, RO
M12) counts up all the sales points (product points) registered for the product (ST13) and stores it in the auxiliary table 13T1 (ST16).

The accounting processing time storage control means (CPU
11, ROM 12) after the product registration is completed (Y in ST14).
ES), the time read from the clock circuit 14 is stored as an accounting start time in the auxiliary table 13T1 (ST1).
7) Then, using the drawer 23 that has been automatically opened (ST18), the time at which the cash transfer is completed and the drawer 23 is closed is read (YES in ST19 of FIG. 4), and the accounting process is started from the accounting process start time and the accounting process end time. Is calculated and stored in the auxiliary table 13T1 as shown in FIG. 6 (ST20).

A preset target time (for example, 60
These sales points, product registration time, and accounting processing time in (minutes) are cumulatively stored as the total sales points, total product registration time, and total accounting processing time in the operation status table 13T shown in FIG. 2 (ST21).

Here, the average checkout processing time calculation means is a ROM storing an average checkout processing time calculation program (product sales data processing program).
When the checkout processing time calculation command is formed automatically or by key operation (YES in ST22 of FIG. 5), the average product registration time calculation means (CPU11, ROM12) calculates (ST2).
4) The average checkout processing time per customer is calculated and operated using the average merchandise registration time calculated and the average accounting processing time calculated by the average accounting processing time calculation means (CPU 11, ROM 12) (ST25). Status table 13T
(ST26).

In this embodiment, the target time (for example, 6
0 minutes) within the total product registration time (for example, 1264)
) Divided by the total sales points (for example, 307 points) and the average sales points per customer (for example, 15) multiplied by the average sales points per customer (for example, 15), and the total accounting processing time (for 60 seconds). For example, 400 seconds) is calculated as the sum (80 = 60 + 20) of the average transaction time (20) obtained by dividing the number of target customers (for example, 20) within the target time. Therefore,
A very accurate average checkout processing time per customer is required.

Note that ST23 in FIG. 5 has been described as being executed when the target time is arbitrarily selectable.

The waiting time information creating means is formed from the ROM 12 and the CPU 11 in which a waiting time information creating program (commodity sales data processing program) is stored, and when there is a wait time display instruction (YES in ST27), the operation status table Using the average check-out processing time per customer read by searching (ST28)
Alternatively, the wait time information of the style stored in the HDD 26 is created (ST30).

Then, the waiting time information display control means (CP
U11, ROM12) displays the created waiting time information on the display 21 (ST31). It is desirable that the display be provided at a high position separately from the cashier and the customer used in the product registration and the accounting process.

As the waiting time information, for example, as shown in FIG. 7, "the time taken per person at this cash register is about 1 minute 20 seconds, please refer to when waiting at this cash register", As shown in FIG.
The first one 10: 00: 0, the third one 10: 0
1:10, etc. ".

In the first embodiment having such a configuration, the customer
By referring to the waiting time information displayed for each of the electronic cash registers 10 arranged in a line, the cashier (10) which can be checked out the earliest can be selected and arranged.

According to the first embodiment, the average cashout processing time calculating means (11, 12), the waiting time information creating means (11, 12), and the waiting time information display are provided in each electronic cash register 10. Control means (11, 1
2), the average check-out processing time per customer can be calculated, and the waiting time information created using the calculated average check-out processing time per customer is arranged in the electronic cash register 10. It is possible to provide the waiting time information calculated from the business processing capacity of the cashier and the actual results of the number of purchased goods of the customer so far. Therefore, the customer's dissatisfaction with the waiting time can be eliminated, and each customer can check out earlier. In addition, the store can average the business of each cash register (10) and reduce complaints from customers.

Also, the average checkout processing time per customer is calculated as the sum of the average product registration time taking into account the average sales points within the target time and the average accounting processing time taking into account the number of target customers. More accurate waiting time information can be displayed and provided.

Further, since the target time can be selected and set, and the average check-out processing time per customer using the time required for actual product registration and the time required for accounting processing is calculated, for example, on a normal day, It is possible to display and provide waiting time information corresponding to a situation such as a special sale day.

(Second Embodiment) In this embodiment, a computer (10) is made to read a product sales data processing program from a storage medium (FD), and the same product sales data processing as in the first embodiment is performed. The apparatus is constructed and the method for processing product sales data is executable.

That is, in the first embodiment (FIG. 1),
Although the merchandise sales data processing programs shown in FIGS. 3 to 5 are stored in the ROM 12 of the electronic cash register 10, in the second embodiment, the programs are shown in the first embodiment (FIG. 1) for convenience. FD of electronic cash register 10
Storage media (FD: floppy disk) using D27
3 is read, stored in the HDD 26, and expanded in the RAM 13 so as to be executable. Others are the same as in the first embodiment.

Therefore, if the computer (10) is caused to read the product sales data processing program (FIGS. 3 to 5) stored in the storage medium (FD), the computer (10) will The same product sales data processing device as in the above case can be easily and inexpensively constructed, and the product sales data processing method can be reliably executed.

The HDD 26 and the ROM shown in FIG.
If the commodity sales data processing program shown in FIGS. 3 to 5 is stored, the HDD or ROM is also a storage medium. The storage medium is not limited to the above, and may be formed from a CD-ROM, a DVD-ROM, an MO, a magnetic tape, or the like.

The programs shown in FIGS. 3 to 5 may be installed in the store controller 30 which collectively manages the electronic cash registers 10 shown in FIG. 1 and downloaded to the electronic cash registers 10. The storage medium for installing in the store controller 30 in such a case is also the storage medium of the present invention.

[0043]

According to the first aspect of the present invention, the average check-out processing time per customer including the time required for merchandise registration and the time required for accounting processing can be calculated and calculated. Since the merchandise sales data processing device is formed so that the customers in the electronic cash register can visually display the waiting time information created using the average checkout processing time per customer, And the waiting time information calculated from the results of the business processing capacity of the customer and the number of purchased merchandise so far. Therefore, the customer's dissatisfaction with the waiting time can be eliminated, and each customer can check out earlier.

According to the second aspect of the present invention, the electronic cash register is provided with an average checkout processing time calculating means, a waiting time information creating means, and a waiting time information display controlling means. 2. A merchandise sales data processing device formed so that customers in the electronic cash register can view waiting time information created using the average checkout processing time of the electronic cash register. In addition to the same effects as those of the invention, the customer service can be improved without further trouble of a cashier or the like.

According to the third aspect of the invention, the average checkout processing time per customer takes into account the total merchandise registration time and total sales points, and takes into account the average merchandise registration time, the total accounting processing time and the number of target customers. Since the merchandise sales data processing device is calculated as the sum of the calculated average accounting processing time, the same effects as those of the inventions of claims 1 and 2 can be obtained, and further more accurate waiting time Information can be displayed and provided.

Further, according to the invention of claim 4, waiting time information is created by using the average checkout processing time per customer calculated in the electronic cash register, and the created waiting time information is stored in the electronic cash register. Since the method is a commodity sales data processing method in which the customers in the cash register are visually displayed, it is possible to eliminate dissatisfaction with the waiting time of the customers and to speed up the checkout of each customer.

Further, according to the invention of claim 5, the computer which has read the commodity sales data processing program causes the computer to calculate an average checkout processing time per customer, and calculates the calculated average checkout time per customer. A computer storing a merchandise sales data processing program that is configured to generate wait time information using the out processing time and to display the generated wait time information visually for customers arranged in the electronic cash register. Since the storage medium is readable by a computer, if the computer reads the product sales data processing program stored in the storage medium,
The computer can easily and inexpensively construct a merchandise sales data processing device having an excellent effect of eliminating dissatisfaction with the customer's waiting time and prompting each customer to check out, and ensuring the method. Will be implemented.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a first embodiment of the present invention.

FIG. 2 is a diagram for explaining an operation status table.

FIG. 3 is a flowchart (1) for explaining the operation.

FIG. 4 is also a flowchart (2) for explaining the operation.

FIG. 5 is also a flowchart (3) for explaining the operation.

FIG. 6 is a diagram for explaining a storage state of a product registration time and a transaction processing time.

FIG. 7 is a diagram for explaining a display example (1) of waiting time information.

FIG. 8 is a diagram for explaining a display example (2) of waiting time information.

[Explanation of symbols]

10 electronic cash register (computer) 11 CPU (means for calculating average checkout processing time,
Waiting time information creating means, waiting time information display controlling means) 12 ROM (average checkout processing time calculating means,
13 RAM 13T Operation status table 13T1 Auxiliary table 14 Clock circuit 19 Scanner 20 Keyboard 21 Display 22 Printer 26 HDD 27 FDD FD Floppy disk (storage medium) 30 Host device 35 Data Communication line

Claims (5)

[Claims] 1. A merchandise sales data processing device having a plurality of electronic cash registers for accounting for a total amount of registered commodities registered for commodities, wherein the electronic cash register requires time for the commodity registration and the accounting processing. The average cashout processing time per customer including the time required for the customer can be calculated, and the waiting time information created using the calculated average checkout processing time per customer is stored in the electronic cash register. A merchandise sales data processing device formed so that a line of customers can be visually displayed. 2. A merchandise sales data processing device having a plurality of electronic cash registers for accounting for a total amount of registered commodities registered for merchandise, wherein the electronic cash register includes a time required for the merchandise registration and the accounting processing. Means for calculating an average checkout processing time per customer using the time required for
A waiting time information creating means for creating waiting time information in the electronic cash register using an average check-out processing time per customer, and the created waiting time information can be viewed by customers lined up in the electronic cash register. A merchandise sales data processing device comprising a waiting time information display control means for displaying. 3. An average merchandise registration time obtained by dividing the total merchandise registration time in the target time by the total sales points in the target time and multiplying the average sales point per customer by the average checkout processing time per customer; The merchandise sales data processing device according to claim 1 or 2, wherein the merchandise sales data processing device is calculated as a sum of an average accounting processing time obtained by dividing the total accounting processing time by the number of target customers in the target time. 4. A merchandise sales data processing method for causing a product to be registered in an electronic cash register and accounting for a total amount of the registered product, wherein the electronic cash register includes a time required for the product registration and a time required for each accounting process. The average check-out processing time per customer including the time set as above is calculated, and the waiting time information is created using the calculated average check-out processing time per customer. A merchandise sales data processing method that allows customers in the cash register to display the information visually. 5. A computer-readable storage medium storing a product sales data processing program for causing a product to be registered in an electronic cash register and accounting for a total amount of the registered products, wherein the product sales data processing program stores the program. A computer forming the read electronic cash register;
The average check-out processing time per customer including the time required for the product registration and the time required for the accounting process is calculated, and the waiting time is calculated using the calculated average check-out processing time per customer. A computer-readable storage medium storing a product sales data processing program for generating information and displaying the generated waiting time information visually for customers arranged in the electronic cash register.