JPH10187805A - Visitor reception device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To attain the sequential reception of visitors at an hospital regardless of their 1st or 2nd consultation by performing the writing/reading via the rewritable cards, having the interactive communication with the visitors on a terminal screen and displaying the names of visitors in the order of reception. SOLUTION: A touch panel device has communication with a host computer 4 via the operations of the touch panel of a terminal screen 1 or a keyboard 3 to issue a new card via an issuing card hopper 6 by an instruction of the computer 4 or to issue a 1st card or the 2nd one against such a visitor who omits to carry his visit card. Then the touch panel device writes and reads the contents of the card via a new rewritable card. The interactive communication is performed with the visitors on the screen 1 and the names of visitors are displayed in the order of reception. Thus, the sequential reception of visitors is attained regardless of their 1st or 2nd consultation and accordingly the service is improved for the patients at a hospital.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a visitor accepting device used for customer service at hospitals, banks, restaurants and the like. INDUSTRIAL APPLICABILITY The present invention can be used for a first-order consultation in a hospital, a re-reception device, a home medical information terminal, a customer order reception device in a bank, a government office, a restaurant, a shop, and the like.

[0002]

2. Description of the Related Art At present, the following reception systems or reception devices are known. (1) Japanese Patent Application Laid-Open No. 3-157773 At the time of re-admission of a patient, medical departments available for the patient are displayed using a patient information file including medical information of a doctor, and a medical department for which a medical examination is desired is selected from the displayed medical departments. Re-acceptance method. (2) JP-A-62-184567 A consultation ticket reading unit for reading a consultation ticket issued to a returning patient, and a diagnosis subject selection unit for informing a control unit of a diagnosis subject selected from a plurality of diagnosis subjects according to a request from the returning patient. And a number-of-recipients display unit that displays the number of patients received for each examination subject, and a CR that displays operating procedures and a message to return patients
A re-receipt receiving machine including a T section and a re-visit receiving section including a consultation receiving sheet issuing section for issuing a consultation section receiving slip. (3) Japanese Patent Application Laid-Open No. Sho 60-116070 In a service of accepting a returning patient at a hospital, a medical examination card brought by the returning patient is read, and a desired medical department and contents of the medical examination are input by a selection button. , A re-examination reception device that issues a consultation slip that enables a re-visited patient to perform an examination by a consultation department.

[0003]

However, the prior art has the following problems. (1) In the above-described conventional technology, a large amount of paper (slip) for issuing a consultation receipt for a medical department is required. (2) A new patient must go through a different route because the patient is a returning patient, and the conventional device has a problem that it cannot cope with a new patient. (3) In the above-mentioned conventional technology, although there is a description of a function of displaying the number of persons accepted for each examination subject, there is no disclosure of a means for accurately determining the waiting order of the patient, and at present, the patient's own There is a problem that the exact waiting order and the progress are unknown. (4) Also, since the patient processing information and the reception number processing are not linked, the patient is processed by the reception number, but the patient himself has difficulty in understanding the processing status of each diagnosis department. There are also problems such as a problem that the response cannot be understood. An object of the present invention is to provide a device that can solve these problems.

[0004]

[Means for Solving the Problems]

(First Means) In order to solve the above problem, a visitor reception apparatus according to the present invention uses a rewritable card and writes "reception time", "customer name", and "other information" on the rewritable card. And a terminal screen 1 for interacting with the customer, a touch panel device 10 for responding to the interactive screen, an issuing device 20 for the first time or when the card is forgotten, and an order display device 5. , The reception customer names are displayed in the order of reception.

[0005] That is, using (A) a touch panel device 10 for coping with an interactive screen, (B) a card issuing device 20 for the first time and when a card is forgotten, and (C) a rewritable card 9, A rewriting device 30 for writing and reading the rewritable card 9, a (D) host computer 4, and (E) an order display device 5 for displaying the order of acceptance, and (F) the touch panel device 10 Interactive terminal screen 1 and rewritable card slot 2
(G) The card issuing device 20 issues a card for the first time or when the card is forgotten by the ticket issuing card hopper 6, and (H) the rewriting device 30 At the time of rewriting the contents, the rewritable card 9 is used to write and read the rewritable card, the user interacts with the customer on the terminal screen in an interactive manner, and the reception customer names are displayed in the order of reception. It is characterized by the following.

Therefore, the operation is as follows. (1) By attaching the consultation ticket issuing function and the card issuing card hopper 6, it is possible to receive the consultation order regardless of the initial consultation or the re-examination. Therefore, patient service can be improved.

The consultation ticket issuing function refers to a function of issuing a new ticket from the ticket issuing card hopper 6 by selecting a menu on the terminal screen for a patient who has forgotten a first consultation or a consultation ticket. The new ticket comes out of the rewrite card insertion slot 2.

[0008] The card issuing port of the new ticket and the rewriting card insertion port 2 are the same. (2) Use of a rewritable card makes receipt issuing paper unnecessary. (3) Further, by inserting the card into the order display device 5 of each department, the current exact waiting order of the patient can be determined. (4) As part of the patient information of the host computer 4,
Since the patient reception information is provided, the processing such as inputting the processed number is omitted. (5) The receiving operation is accurate and reliable. (6) Since the card is a rewritable card, it is possible to write a message such as the status of a medical examination.

[0009]

BEST MODE FOR CARRYING OUT THE INVENTION

(First Embodiment) FIG. 1 shows a first embodiment of the present invention.
8 to FIG. FIG. 1 is a configuration diagram of a visitor (first consultation, return visit) reception device according to the first embodiment.

FIG. 2 is a diagram showing a consultation ticket at the time of a first consultation according to the first embodiment. FIG. 3 is a diagram showing a consultation ticket at the time of return according to the first embodiment. FIG. 4 is a block diagram of the visitor receiving device according to the first embodiment.

FIG. 5 is a diagram showing a processing procedure of the visitor receiving apparatus according to the first embodiment. FIG. 6 is a diagram illustrating a medical care department order display device according to the first embodiment. FIG. 7 is a diagram illustrating a card (before order update) according to the first embodiment.

FIG. 8 is a diagram showing a card (after order updating) according to the first embodiment. As shown in FIG. 1, the device of the present invention includes (A) a touch panel device 10 for coping with an interactive screen, (B) a card issuing device 20 for the first time and when a card is forgotten, and (C) a rewriteable device. A rewriting device 30 for writing and reading the rewritable card 9 using the card 9; (D) a host computer 4;
The touch panel device 10 includes a terminal screen 1 in an interactive manner with a customer, a rewritable card insertion slot 2, and a keyboard 3, and the operation of the touch panel 1 or the keyboard 3 causes exchange with the host computer 4. .

In particular, for a new patient or a patient who has forgotten a card, a new ticket is issued according to an instruction from the host computer 4. The new ticket is in the ticket issuing card hopper 6.
(G) The card issuing device 20 uses the ticket issuing card hopper 6 to issue a card for the first time or when a card is forgotten. That is, the new patient information from the card issuing device 20 is sent to the host computer 4 and a temporary new patient registration is performed.

The host computer 4 instructs the card issuing device 20 to issue a card. The new ticket is in the ticket issuing card hopper 6. (H) Rewriting device 3
0, at the time of rewriting the contents of the card, performs writing and reading of the rewritable card using the rewritable card 9, conducts dialogue with the customer in an interactive manner on the terminal screen, and changes the name of the receiving customer. Display in order of reception.

At the time of rewriting the contents of the card, a ticket issuing card hopper 6 is required. Then, when the visitor receiving device is used in a hospital, the device of the present invention becomes a returning patient receiving device and a new patient receiving device.

The order display device 5 in each consultation department is almost the same as the returning patient reception device. However, the order display device 5 does not include the card issuing card hopper 6. Visitors, first visit, return,
Forgotten card is input from the touch panel or the keyboard 3.

In the case of the first consultation, the card 7 shown in FIG. 2 is issued. When returning, the contents of the card 8 in FIG. 3 are printed. In the case of the first consultation or if the card is forgotten, go to the medical affairs office and have the patient's basic information entered into the issued consultation ticket and pay.

FIG. 4 shows a block diagram of the visitor reception apparatus according to the first embodiment. As shown in FIG. 4, the touch panel device 10, the card issuing device 20, the rewriting device 30
Is integrated.

FIG. 5 shows a processing procedure of the patient reception apparatus.
As shown in FIG. 5, the reception information of the patient input from the reception device or the medical terminal is written in the basic patient information of the host computer 4, and the reception device reads out the basic patient information of the host 4 and displays it.

In each medical department, as shown in FIG. 6, the names are displayed on the terminal screen 1 in the current waiting order. If the waiting information of the patient does not fit within one screen, the display information on the terminal screen changes for a certain time or by a specific operation, and the waiting information of the patient behind is displayed.

When the consultation ticket is put into the order display device 5, the current exact waiting number is displayed or written on the consultation ticket as shown in FIGS. When the patient's treatment and medication information are input to the medical terminal in each department, the patient waiting information is automatically deleted. (Second Embodiment) FIG. 9 shows a second embodiment of the present invention.
Shown in

Bank waiting device 40 according to the second embodiment
Is a device for reading a customer name or the like from a customer's bank card or a rewritable card as shown in FIG.

The device of the present invention comprises an information display screen 11, a card slot 12, a keyboard 13 (not shown), a host computer 14 (not shown), and a sequence display device 15 (not shown). A service menu desired by the customer can be selected from the information display screen 11 or the keyboard 13.

[0024]

Since the present invention is configured as described above, it has the following effects. (1) With the device of the present invention, the efficiency of reception work can be improved.

For example, in the reception of a new patient and a returning patient at a hospital, unmanned reception work can be performed early in the morning and late at night. In addition, since it is possible to accept the patient at any time, there is no waiting for a patient consultation in the early morning.

In addition, errors in the order of reception are unlikely to occur, so that it is possible to improve patient services and save labor in reception work. (2) In particular, the apparatus of the present invention can also accept a new patient, so that a new patient does not have to accept later as in the related art, and no trouble occurs in the order of acceptance. (3) In the order display device 5, since the order is displayed by a person's name, it is easy to understand the waiting order. (4) Further, when a rewritable card is used, the operation cost is reduced since no paper for issuing a receipt is required. (5) In a reception device at a bank or a restaurant, entry of a name or the like is not required due to a magnetic card reading mechanism, and reception efficiency is improved.

In particular, since a bank issues a cash magnetic card, it is possible to automatically input various customer information from the card, thereby improving the efficiency of reception work and increasing the accuracy of reception. Further, by installing the present reception device at a remote place, reception from a remote place becomes possible, and the reception service to the customer can be improved.

[Brief description of the drawings]

FIG. 1 shows a visitor (first visit,
FIG. 2 is a configuration diagram of a (re-) reception device.

FIG. 2 is a view showing a consultation ticket at the time of a first consultation according to the first embodiment of the present invention.

FIG. 3 is a view showing a consultation ticket at the time of return according to the first embodiment of the present invention.

FIG. 4 is a block diagram of the customer reception device according to the first embodiment of the present invention.

FIG. 5 is a diagram showing a processing procedure of the visitor receiving device according to the first embodiment of the present invention.

FIG. 6 is a diagram showing a medical department order display device according to the first embodiment of the present invention.

FIG. 7 is a diagram showing a card (before order update) according to the first embodiment of the present invention.

FIG. 8 is a diagram showing a card (after order updating) according to the first embodiment of the present invention.

FIG. 9 is a diagram showing a bank waiting device according to a second embodiment of the present invention.

[Explanation of symbols]

 1, terminal screen 2, rewritable card slot 3, keyboard 4, host computer 5, order display device (order display device for each department) 6, card issuing card hopper 7, initial consultation ticket 8: Consultation ticket at return 9: Re-writable card 10: Touch panel device 11: Information display screen 12: Card insertion slot 13: Keyboard 14: Host computer 15: Order display device 16: Examination department reception order display device 17: Each consultation Physician's terminal 20 ... Card issuing device 30 ... Rewriting device 40 ... Bank waiting device

Claims (1)

[Claims] (A) a touch panel device (10) for coping with an interactive screen; (B) a card issuing device (20) for the first time and when a card is forgotten; and (C) a rewritable card (9). ) Using a rewritable card (9) to write and read a rewritable card (9), (D) a host computer (4) and (E) an order display device (5) for displaying in the order of reception. (F) The touch panel device (1
0) consists of a terminal screen (1), a rewritable card insertion slot (2), and a keyboard (3) in the form of dialogue with a customer. (G) The card issuing device (20) is used for issuing tickets. The card is issued for the first time or when the card is forgotten by the card hopper (6), and (H) the rewriting device (30)
Performs rewriting and reading of the rewritable card using the rewritable card (9) at the time of rewriting the contents of the card, and performs dialogue with the customer on the terminal screen in an interactive manner. A visitor receiving device that displays names in the order of reception.