JPH0364239A - Guest room state control system - Google Patents

Abstract

PURPOSE:To attain the integrated cleaning control for both the guest rooms where the guests are staying continuously for several days and the guest rooms where the guests are already checked out by performing the check-in/check-out control and the before-cleaning/after-cleaning control independently of each other. CONSTITUTION:The check-in/check-out state and other states are controlled by an STS part of bits 0-3 of a guest room state control table set at every extension stored in the main storage of a central controller 3. Simultaneously, the before-cleaning/after-cleaning state is controlled by a C part of a bit 4. Then a terminal equipment 4 carries out an operation to start cleaning job at a due time after the check-out time. Under such conditions, the controller 3 checks all STS parts and sets the C part of an extension kept in a check-in state to set the C part in a before-cleaning state. Simultaneously, the display of the corresponding extension of a room indicator 5 is controlled to a before- cleaning state. Thus both the guest rooms where the guests are already checked out and the guest rooms where the guest are staying continuously for several days are set in the before-cleaning state. Thus, the special control is not required for the latter guest rooms.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to a guest room condition management system, and particularly to a guest room condition management system using an automatic private branch exchange installed in a hotel or the like.

[Conventional technology]

Conventionally, this type of guest room state management system uses a terminal device operation from the front desk and a cleaning completion dial operation from the guest room, as shown in the guest room state transition diagrams in FIGS. 3(a) and 3(b). check-in.

A system is adopted in which the system cycles through three states: checkout, cleaning completion, or four states, which are the three states plus inspection completion. That is, check-in and check-out are performed by operating a terminal device at the front desk, and then control is performed to complete cleaning by operating a dial from an extension telephone in the guest room where cleaning work has been completed.

[Problem to be solved by the invention]

The above-described conventional guest room status management system has the drawback that the cleaning completion status cannot be appropriately displayed for guest rooms where guests stay for consecutive nights over two days or more because the guest room status changes cyclically. In other words, the guest room that has been checked out is the room that should be cleaned, and the room that you dialed to finish the cleaning work from the guest room is the room that you can check in to (in the case of 3 states), so the room that has been staying for consecutive nights is the room that needs to be cleaned. It has the disadvantage that it is not subject to management, the cleaning status cannot be monitored, and special management regarding cleaning must be carried out for consecutive nights.

[Means to solve the problem]

The guest room management method of the present invention updates a guest room status management table for each guest room by receiving a cleaning completion dial from each guest room's extension telephone and information about check-in and check-out for each guest room from a specific terminal device. In the guest room state management method of an automatic private branch exchange, a first control means that simultaneously changes the state of the guest rooms during check-in in the guest room state management table to before cleaning, and a first control means that changes the state of the guest rooms from check-in to check-out state. and a second control means for setting the state of the guest room in the guest room state management table as before cleaning.

〔Example〕

Next, the present invention will be explained with reference to the drawings.

FIG. 1 is a diagram of a relay system according to an embodiment of the present invention. In FIG. 1, an extension 1 is accommodated in a switch network 2, and a central controller 3 controls the entire system. A terminal device 4 installed at the front desk is connected to the central control device 3 and inputs cabin status information to the central control device 3.

The room indicator 5 is connected to the central control device 3, and changes the display of a lamp corresponding to an extension in accordance with a cabin status signal output from the central control device 3.

FIG. 2 is a format diagram of a guest room status management table for each extension, which is provided in the main memory that constitutes a part of the central control device 3 of FIG. In FIG. 2, the STS parts of bits 0 to 3 manage check-in, check-out, and other states, and the 0 part of bit 4 manages before cleaning and after cleaning.

Next, the operation of this embodiment will be explained. First, when checking in, operate the terminal device 4 installed at the front desk and select the corresponding extension S in the guest room status management table shown in Figure 2.
Set the TS section to "O" to enter the check-in state. Also, when checking out, operate the terminal device 4,
The STS part is set to "1" to bring it into a checkout state, and the 0 part is set to "O" to bring it into a pre-cleaning state. At this time, the central control device 3
The user is also instructed to control the display of the corresponding extension to the state before cleaning.

Now, when the check-out time has passed and it is time to start cleaning, an operation to start cleaning is performed from the terminal device 4. Here, the central control device 3 checks all the STS sections, sets the 0 section of the extension in the check-in state to ° "O", puts it in the state before cleaning, and displays the corresponding extension on the room indicator 5 before cleaning. Instruct to control the state.

As a result of the above, the checked-out room and the room for consecutive nights are set to the state before cleaning. Thereafter, when the cleaning of the room is completed, when the cleaning completion dial is dialed from the extension telephone of the room, the central control unit 3 sets the 0 part of the corresponding extension to 1", and the room indicator 5 is set to the state after cleaning. to control the display to the state after cleaning.

〔Effect of the invention〕

As explained above, the present invention provides check-in.

By performing check-out management and pre-cleaning/post-cleaning management independently, there is an effect that cleaning management for rooms for consecutive nights and cleaning management for rooms checked out can be performed in a unified manner.

[Brief explanation of drawings]

Fig. 1 is a relay system diagram of one embodiment of the present invention, and Fig. 2 is a relay system diagram of an embodiment of the present invention.
FIG. 3 is a format diagram of a guest room state management table provided in a main memory forming a part of the central control unit shown in the figure, and FIG. 3 is a transition diagram for conventional guest room state management. 1... Extension, 2... Switch network, 3...
- Central control device, 4... terminal device, 5... room indicator. Sono! Figure 1 (l12) Figure (b)

Claims (1)

[Claims] Guest room status management using an automatic private branch exchange that updates the guest room status management table for each guest room by receiving cleaning completion dials from each guest room's extension telephone and check-in and check-out information for each guest room from a specific terminal device. In the method, the first control means sets the state of the guest rooms during check-in in the guest room state management table to before cleaning all at once, and the first control means changes the state of the guest rooms in the guest room state management table to before cleaning. and a second control means for setting the state to pre-cleaning.