JPH08171668A - Operation guidance system of automatic teller machine - Google Patents

Abstract

(57) [Summary] [Purpose] To provide an operation guidance system for an automated teller machine, which allows general unspecified customers to operate to select an operation course according to their own operation proficiency level. [Structure] A key is provided at the top of the operation screen to select the operation course of the beginner course and the expert course according to the customer's operation proficiency level. When the beginner course is selected, the customer is recognized as an operator unfamiliar with the operation. The operation guide is displayed by displaying an easy-to-understand simple operation screen in which the operation guide items are further divided from the operation screen of the person course.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an operation guidance system for an automated teller machine operated by a general unspecified customer, and in particular, a customer guidance method for allowing a general unspecified customer to perform complicated items such as exchange transfer transactions. It is about.

[0002]

2. Description of the Related Art As an operation guidance system for an exchange transfer transaction using an automated teller machine, for example, Japanese Patent Laid-Open No. 61-754.
As shown in 94, when the operation of the customer is monitored and the number of operation errors exceeds the specified number of times, or when the specified time is exceeded to input the specified items, it is determined that the customer is unfamiliar with the operation, A method is known in which the operation guidance method is further divided into simple and easy-to-understand operation screens to guide the operation. In this method, erroneous operations are performed a prescribed number of times before it is determined that the customer is unfamiliar with the operations.
Or, it took time because it was necessary to pass the specified time or more to enter the specified items. Therefore, it takes a long time for one customer to occupy an expensive automated teller machine, which is not preferable because it leads to a decrease in the operating rate of the automated teller machine on the bank side.

[0003]

SUMMARY OF THE INVENTION An object of the present invention is to solve the above-mentioned problems of the prior art so that a general unspecified customer who operates can select an operation course according to his or her own operation proficiency level. To provide the means to do so.

[0004]

In order to achieve the above object, the operation guidance system of the present invention has a key at the beginning of the operation screen for selecting an operation course of a beginner's course or an expert's course according to the operation skill of the customer. If the user selects the beginner course, recognize that the customer is unfamiliar with the operation, and display an easy-to-understand simple operation screen that is further divided from the operation screen of the expert course to guide the operation. Is characterized by.

[0005]

The object of the present invention can be achieved by providing a key for selecting a beginner course or an expert course as shown in FIGS. 11, 3 and 4.

For example, when the expert course is selected in FIG. 11, the user is guided by a series of operation screens shown in FIG.
When the beginner course is selected, the user is guided by a series of operation screens shown in FIG. The operation screen of the beginner course in Figure 4,
It is possible to guide the operation of an unfamiliar customer by making the operation guide items into a simpler and simpler operation screen than the operation screen of the expert course of FIG.

[0007]

Embodiments of the present invention will be described below with reference to the drawings. First, the drawings used will be described.

FIG. 1 is an external view of an automatic teller machine, in which 1 is a main body of the automatic teller machine, (2 is a missing number), 3 is a magnetic card insertion slot and a usage statement discharge slot. ,
4 is a passbook insertion slot, 5 is a guidance display and a touch panel, (6 is a missing number), (7 is a missing number), 8 is a banknote deposit / withdrawal port,
Reference numeral 9 indicates a coin deposit / withdrawal port.

FIG. 2 shows an example of the structure of an automatic teller machine. In the figure, 20 is a control section for controlling the units of the entire apparatus, and 21 is a transmission for controlling a communication line with a central apparatus. A control mechanism, 22 is a touch panel, 23 is a guidance display mechanism, 24 is a slip / card section for issuing and reading / writing a card, 25 is a passbook printing mechanism, 2
6 is a banknote deposit / withdrawal mechanism, 27 is a coin deposit / withdrawal mechanism, 28 is an internal operation panel, 29 is a flexible disk mechanism, 30
Indicates a power supply unit for supplying power to the entire apparatus.

FIG. 3 (a) is a customer (expert) who is accustomed to the operation when conducting a cash exchange transfer transaction with an automatic teller machine.
The operation flow of the entire transaction when assuming is shown.

FIG. 3 (b) shows an operation flow of the entire transaction when a customer who is unfamiliar with the operation, such as an elderly person or a physically handicapped person, performs a cash exchange transfer transaction with the automatic teller machine.

FIG. 4 shows a specific example of a guidance screen for inputting the transfer destination financial institution information in the automated teller machine. In FIG. 4, 50 is a bank number, branch number and account subject. The guidance screen for (expert) who is accustomed to the operation for inputting items on one screen is shown.

FIG. 5 shows an example of the guidance screen 50 when the guidance screen 50 of FIG. 4 is divided into four screens for operation guidance for a customer (beginner) unfamiliar with the operation. 5a1 in the figure
Is a guidance screen for selecting only the bank name, 5a
2 and 5a3 show a guidance screen for selecting a branch name, and 5a4 shows a guidance screen for selecting an account subject.

FIG. 6 shows a concrete example of a guidance screen for inputting recipient information. In FIG. 6, 70 is one screen showing three items of the recipient's account number, name and telephone number. The guidance screen for the customer (expert) who is accustomed to the operation for inputting is shown.

FIG. 7 shows an example of the guidance screen 70 when the guidance screen 70 shown in FIG. 6 is divided into three screens to guide the operation for a customer (beginner) who is unfamiliar with the operation. 7b1 in the figure
Indicates a recipient account number, 7b2 indicates a recipient name, and 7b3 indicates a recipient telephone number, which is a guidance screen.

FIG. 8 shows a specific example of a guidance screen for inputting client information. In FIG. 8, 90 is a screen for inputting two items of the client's name and telephone number. The guidance screen for the customer (expert) who is accustomed to the operation is shown.

FIG. 9 shows a configuration example of the guidance screen 90 when the guidance screen 90 of FIG. 8 is divided into two screens for operation guidance for a customer (beginner) unfamiliar with the operation. 9c1 in the figure
Shows a guidance screen for inputting the name of the client and 9c2 the telephone number of the client.

FIG. 10 shows a concrete example of an operation course selection screen (switch) for allowing the customer to select whether the operation guidance screen is the beginner course or the expert course. Is the operation course selection screen, 111
Is a selection key when designating a beginner course, and 112 is a selection key when designating an expert course.

FIG. 11 shows a processing flow for determining whether to use the operation course selection screen of FIG. 10 as the guidance screen for the beginner course or the operation guidance for the expert course. Medium 121 is an operation course determination process for identifying whether a beginner's course or an expert course is selected, and 122 is an operation for expert course when it is determined that the expert course is selected on the operation course selection screen 110. Guidance processing, reference numeral 123 denotes operation guidance processing for a beginner course when it is determined that the beginner course is selected on the operation course selection screen 110.

Next, the operation guide system of the beginner course or the expert course will be described with reference to FIGS.

First, when the expert course 112 is selected by the operation course determination process 121 of FIG. 11, the expert course operation guidance process 122 is executed, and thereafter, by the series of processes shown in FIG. Guidance for customer operation. Assuming that the user is an expert course and is familiar with the operation, for example, the transfer destination financial institution information input 50, the payee information input 70, and the client information input 90 are plural as shown in FIGS. 4, 6 and 8, respectively. Make the item of 1 input on one screen.

On the other hand, the operation course determination processing 121 of FIG.
When the beginner course 111 is selected, the operation guide process 123 for the beginner course is executed, and thereafter, FIG.
A series of processes shown in (b) guides a novice customer operation. Assuming that this is a beginner's course and is unfamiliar with the operation, for example, the transfer destination financial institution information input 50, the payee information input 70, and the client information input 90 are shown in FIGS. 5 and 7, respectively.
Further, as shown in FIG. 9, an easy-to-understand simple operation screen in which operation guidance items are divided such that one item is input per screen is displayed.

As described above, when the beginner's course is selected on the operation course selection screen, an easy-to-understand simple operation screen in which the operation guidance items are further divided can be displayed as compared with the operation screen of the expert course. Operation of an unfamiliar general unspecified customer can be smoothly guided.

[0024]

As described above, according to the operation guidance system of the present invention, the customer himself / herself selects the operation course of the beginner course or the expert course according to his / her skill level of the operation at the start of the operation. Therefore, even a customer who is unfamiliar with the operation can be guided smoothly and the occupied time of the automatic teller machine can be shortened, so that the operating rate of the automatic teller machine can be improved.

[Brief description of drawings]

FIG. 1 is a diagram showing an appearance of an automated teller machine.

FIG. 2 is a diagram showing a configuration of an automatic teller machine.

FIG. 3 is a diagram showing an exchange transfer transaction operation flow.

FIG. 4 is a diagram showing an operation guidance (guidance) screen for inputting transfer destination financial institution information.

5 is a diagram showing an operation guide screen for a customer who is unfamiliar with the operation of FIG.

FIG. 6 is a diagram showing an operation guidance screen for inputting recipient information.

FIG. 7 is a diagram showing an operation guidance screen for a customer who is unfamiliar with the operation of FIG.

FIG. 8 is a diagram showing an operation guidance screen for inputting client information.

9 is a diagram showing an operation guidance screen for a customer who is unfamiliar with the operation of FIG.

FIG. 10 is a diagram showing an operation course selection screen.

FIG. 11 is a view showing an operation course determination processing flow.

[Explanation of symbols]

110 ... Operation course selection screen, 50, 70, 90 ... Example of operation screen for expert course, 5a to 4, 7b1 to 3, 9c
1-2: Operation screen example for beginner course, 121 ... Operation course determination process.

Claims (1)

[Claims] 1. An automated teller machine in which a general unspecified customer directly conducts a transaction operation by guiding an operation screen for inputting a plurality of items, and a beginner is provided at the head of the operation screen according to the operation skill level of the customer. A key for selecting the operation course of the course and the expert course is provided, and when the above beginner's course is selected, it is recognized as a customer who is unfamiliar with the operation, and the operation guidance items are further divided from the operation screen of the expert course, which is easy to understand A method for guiding the operation of an automated teller machine, characterized by displaying various operation screens to guide the operation.