JP7300095B2 - Information processing device, information processing method, and recording medium - Google Patents

Description

The present invention relates to an information processing device, an information processing method, and a recording medium.

Patent Literature 1 discloses a boarding security check system that automatically performs a procedure for a user (passenger) to check baggage with an airline when boarding an aircraft.

Japanese Patent No. 4528262

In the system described in Patent Document 1, it is not assumed to assist the user in receiving baggage after the aircraft has arrived at the destination airport. For this reason, there has been a demand for a mechanism that allows users to efficiently receive their baggage at the airport of their destination.

SUMMARY OF THE INVENTION Accordingly, it is an object of the present invention to provide an information processing apparatus, an information processing method, and a recording medium that enable a user to efficiently receive baggage at an arrival airport.

According to one aspect of the present invention, a biometric information acquisition unit that acquires biometric information of a user at an arrival airport, and the biometric information and the registered biometric information of a registrant who has checked baggage with an airline company at the departure airport. a biometric matching unit that executes a matching process; and for the user authenticated as the same person as the registrant by the matching process, a pick-up location and pick-up location at the arrival airport for the baggage associated with the registered biometric information. and a guidance section that outputs guidance information including a start time.

According to another aspect of the present invention, a step of acquiring biometric information of a user at an arrival airport, and a process of matching the biometric information with registered biometric information of a registrant who checked baggage with an airline company at the departure airport. and providing guidance to the user who has been authenticated as the same person as the registrant by the verification process, including a pick-up location and pick-up start time at the airport of arrival for the baggage associated with the registered biometric information. and outputting information.

According to still another aspect of the present invention, a computer acquires biometric information of a user at an arrival airport; and for the user authenticated as the same person as the registrant by the verification process, the pick-up location at the airport of arrival and the start of pick-up of the baggage associated with the registered biometric information. A recording medium recording a program for executing the step of outputting guidance information including time is provided.

According to the present invention, it is possible to provide an information processing device, an information processing method, and a recording medium that enable a user to efficiently receive baggage at an arrival airport.

1 is a schematic diagram showing an example of the overall configuration of an information processing system according to a first embodiment; FIG. It is a figure which shows an example of the information which user information DB which concerns on 1st Embodiment memorize|stores. It is a figure which shows an example of the information which 1st baggage information DB which concerns on 1st Embodiment memorize|stores. It is a figure which shows an example of the information which 2nd baggage information DB which concerns on 1st Embodiment memorize|stores. It is a figure which shows an example of the information which duration information DB which concerns on 1st Embodiment memorize|stores. It is a block diagram showing an example of the hardware constitutions of the management server concerning a 1st embodiment. 3 is a block diagram showing an example of the hardware configuration of a check-in terminal according to the first embodiment; FIG. 2 is a block diagram showing an example of the hardware configuration of the automated baggage drop machine according to the first embodiment; FIG. 2 is a block diagram showing an example of the hardware configuration of the signage terminal according to the first embodiment; FIG. FIG. 2 is a layout diagram showing an example of an installation location in an airport of the signage terminal according to the first embodiment; 7 is a sequence chart showing an example of processing in a check-in procedure of the information processing system according to the first embodiment; 9 is a sequence chart showing an example of processing in a baggage check-in procedure of the information processing system according to the first embodiment; 4 is a sequence chart showing an example of processing between the first airport system and the second airport system in the information processing system according to the first embodiment; 7 is a sequence chart showing an example of the processing of the information processing system according to the first embodiment when transporting checked baggage at an airport in a second country; 7 is a sequence chart showing an example of guidance processing of baggage information at an airport in a second country of the information processing system according to the first embodiment; FIG. 4 is a diagram showing an example of a screen displayed on the signage terminal according to the first embodiment; FIG. It is a figure which shows an example of the information which 1st baggage information DB which concerns on 2nd Embodiment memorize|stores. It is a figure which shows an example of the information which 2nd baggage information DB which concerns on 2nd Embodiment memorize|stores. FIG. 11 is a sequence chart showing an example of processing in a baggage check-in procedure of the information processing system according to the second embodiment; FIG. FIG. 11 is a sequence chart showing an example of processing of the information processing system according to the second embodiment when transporting checked baggage at an airport in a second country; FIG. FIG. 11 is a sequence chart showing an example of guidance processing of baggage information at an airport in a second country of the information processing system according to the second embodiment; FIG. FIG. 10 is a diagram showing an example of a screen displayed on a signage terminal according to the second embodiment; FIG. FIG. 11 is a schematic diagram showing an example of the appearance of an entrance gate terminal and an exit gate terminal that constitute an automatic customs gate device according to a third embodiment; FIG. 12 is a block diagram showing an example of a hardware configuration of an entrance gate terminal according to the third embodiment; FIG. FIG. 12 is a block diagram showing an example of a hardware configuration of an exit gate terminal according to the third embodiment; FIG. FIG. 13 is a block diagram showing an example of a hardware configuration of a business terminal according to the third embodiment; FIG. FIG. 14 is a sequence chart showing an example of processing in customs inspection procedures of the information processing system according to the third embodiment; FIG. FIG. 12 is a diagram showing an example of a screen displayed on the automatic customs gate device according to the third embodiment; It is a figure which shows an example of the screen displayed on the business terminal which concerns on 3rd Embodiment. FIG. 16 is a sequence chart showing an example of processing in customs inspection procedures of the information processing system according to the fourth embodiment; FIG. FIG. 16 is a sequence chart showing an example of processing in customs inspection procedures of the information processing system according to the fifth embodiment; FIG. It is a figure which shows an example of the screen displayed on the business terminal which concerns on 5th Embodiment. FIG. 21 is a sequence chart showing an example of processing in a customs inspection procedure of the information processing system according to the sixth embodiment; FIG. It is a figure which shows an example of the screen displayed on the business terminal which concerns on 6th Embodiment. FIG. 14 is a functional block diagram of an information processing device according to a seventh embodiment;

Exemplary embodiments of the invention will now be described with reference to the drawings. In the drawings, similar or corresponding elements are denoted by the same reference numerals, and descriptions thereof may be omitted or simplified.

<First Embodiment>
FIG. 1 is a schematic diagram showing an example of the overall configuration of an information processing system according to this embodiment. The information processing system according to the present embodiment, for example, is a user (traveler) who is planning to leave a first country by airplane from an airport A1 and enter a second country from an airport A2 in a second country different from the first country. It is a computer system that supports a series of procedures performed in the first country and the second country, respectively. The information processing system is operated, for example, by a public agency such as an immigration control bureau, or a contractor entrusted with operations by the agency. In this embodiment, the case of international flights will be described, but the present invention can also be applied to domestic flights.

As shown in FIG. 1 , the information processing system includes a first airport system 1 and a second airport system 2 . The first airport system 1 and the second airport system 2 are connected via a network NW1. The network NW1 is configured by a WAN (Wide Area Network) such as the Internet. Although only two airport systems are shown in FIG. 1 for convenience of explanation, the number of airport systems included in the information processing system is not limited to these.

The first airport system 1 is a computer system installed at the airport A1 in the first country, and manages various procedures when users enter and leave the country. The first airport system 1 includes a management server 10, a check-in terminal 20, an automatic baggage drop machine 30, a baggage conveyor device 35, a security inspection device 40, a first automated gate device 50, and a boarding gate device 60. , a second automated gate device 70 , an automated customs gate device 80 , a signage terminal 90 and a business terminal 95 . The management server 10 is connected to other devices via the network NW2. The network NW2 is composed of a LAN (Local Area Network), a WAN, a mobile communication network, and the like. The connection method is not limited to a wired method, and may be a wireless method.

The second airport system 2 is a computer system installed at the airport A2 in the second country, and is composed of devices similar to those of the first airport system 1 . Since the system configuration of the second airport system 2 can be understood by replacing the "first airport system" with the "second airport system" and the "first country" with the "second country", a detailed explanation is omitted. .

The management server 10 is an information processing device that manages various procedures when a user enters and leaves the country in the first country, and implements the functions of the first airport system 1 such as a control unit and a storage unit. The management server 10 is installed, for example, in facilities of an airport company, an airline company, or the like. Note that the management server 10 does not have to be a single server, and may be configured as a server group including a plurality of servers.

The management server 10 is photographed by each device of the automatic baggage drop machine 30, the security inspection device 40, the first automated gate device 50, the boarding gate device 60, the second automated gate device 70, the automatic customs gate device 80, and the signage terminal 90. The identity of the user is verified by matching the face image (biometric information) obtained with the registered face image registered in the database. Details will be described later.

The management server 10 includes a user information DB 11, a first baggage information DB 12, a second baggage information DB 13, and a required time information DB 14. Note that these databases are examples, and the management server 10 may further include other databases. Also, multiple databases may be integrated into a single database.

The user information DB 11 is a database that stores passport information, boarding reservation information, and flight information regarding users. The first baggage information DB 12 is a database that stores information on baggage (hereinafter referred to as "checked baggage") that a user leaving his/her own country has checked in with an airline company before traveling. The second baggage information DB 13 is a database that stores information on checked baggage for users entering their own country. The required time information DB 14 is a database that stores information such as the required time from a predetermined point in the airport to a baggage claim (baggage claim) and the distance between points.

When an aircraft travels from airport A1 to airport A2, the second baggage information DB 13 on the side of the second airport system 2 is updated sequentially based on the baggage information extracted from the first baggage information DB 12 on the side of the first airport system 1. be done.

FIG. 2 is a diagram showing an example of information stored in the user information DB 11. As shown in FIG. Here, the user information DB 11 includes user ID, registered face image, feature amount, passenger name, reservation number, departure point, destination, operation date, airline code, flight number, seat number, nationality, Passport number, surname, given name, date of birth, sex, checked baggage ID and status (TP1) to status (TP7) are data items. Note that these data items are examples, and the user information DB 11 may further include other data items.

A user ID is an identifier that uniquely identifies a user. In this embodiment, the user ID is issued on the condition that the result of matching between the face image of the user holding the passport and the passport face image read from the passport in the check-in procedure is a matching match. shall be

In the present embodiment, the term “matching match” means that the matching score indicating the degree of similarity between the biometric information of the user and the registered biometric information of the registrant is greater than or equal to a predetermined threshold. Conversely, the phrase "match mismatch" means that the match score is below a predetermined threshold.

Note that the term “biometric information” in this embodiment means a face image and a feature amount extracted from the face image, but the biometric information is not limited to the face image and the face feature amount. That is, biometric authentication may be performed using an iris image, a fingerprint image, a palmprint image, an auricle image, or the like as the user's biometric information.

A registered face image is a face image registered for a user. A feature amount is a value extracted from biometric information (registered face image). In this embodiment, the registered face image is registered in the first procedural work in a series of procedural work performed when leaving the first country. It is preferable that the registered face image is registered based on the consent of the user and deleted at a predetermined timing.

For example, similar to the user ID, the registered face image indicates that the face image photographed of the user holding the passport and the passport face image read from the passport match in the check-in procedure at the airport A1. It can be registered in the user information DB 11 as a condition. Like the user ID, the registered face image can be deleted from the user information DB 11, for example, when the user completes customs inspection procedures at airport A2 and finishes traveling.

Also, as the registered face image, the face image photographed in the first procedure work at the site shall be used. The reason for this is that the face image taken in the first procedure is newer than the passport face image, and the quality (appearance) of the image taken in the subsequent authentication process is closer than the passport face image. However, a passport face image may be set as the registered face image (registered biometric information) instead of the photographed face image.

The reservation number is an identifier that uniquely identifies boarding reservation information. An airline code is an identifier that uniquely identifies an airline. The checked baggage ID is an identifier that uniquely identifies the checked baggage. Status (TP1) to (TP7) indicates a series of screening procedures (check-in procedures/baggage check-in procedures/security inspection procedures/departure procedures/identity verification at the boarding gate/immigration procedures/customs inspection procedures) at the time of entry and departure of the user. The progress status (incomplete/completed) is indicated respectively.

FIG. 3 is a diagram showing an example of information stored in the first baggage information DB 12. As shown in FIG. Here, the first baggage information DB 12 has data items of checked baggage ID, flight number, status, current location, temporary storage location, and final transportation location. These data items are examples, and the first baggage information DB 12 may further include other data items.

The status indicates the transportation status of the checked baggage of the departing person and the person scheduled to leave the country. For example, the status may include "transporting", "inspecting", "temporary storage", "loading on aircraft", and the like. The current location is the location of the checked baggage detected within the airport. The data of the current position is registered in association with the checked baggage ID by reading the baggage tag attached to the checked baggage with a tag reader (not shown) installed in the transportation route of the checked baggage, for example. The temporary storage location indicates a container, hangar, or the like that is temporarily stored before transporting the checked baggage of the departing person to the final transportation location. Final Place of Delivery indicates the location on the aircraft where the Checked Baggage is loaded.

It is preferable that the status stored in the first baggage information DB 12 can be confirmed by the user in the first country using the signage terminal 90, a self-service terminal, or the like. For example, you can check the status of your checked baggage in the following ways: First, the signage terminal 90 photographs the user's face and transmits the user's face image to the management server 10 . Next, the management server 10 collates the face image received from the signage terminal 90 with the registered face image of the registrant stored in the user information DB 11 to identify the user. Next, the management server 10 refers to the first baggage information DB 12 using the checked baggage ID included in the user information of the identified user as a key, and identifies the status and current position of the checked baggage of the user. Then, the management server 10 causes the signage terminal 90 to display guidance information including the status and the current position. As a result, the user can easily check whether or not the checked baggage deposited at the airline company is properly loaded on the plane when leaving the country.

Note that the status confirmation method is not limited to this. For example, the signage terminal 90 may print the guidance information including the status and the current position on a paper medium and provide it to the user. Furthermore, the signage terminal 90 may provide guidance information to the user by displaying a code such as a two-dimensional bar code in which the guidance information is recorded. In this case, the user can easily store the guidance information in the smartphone by reading the code using the smartphone.

FIG. 4 is a diagram showing an example of information stored in the second baggage information DB 13. As shown in FIG. Here, the second baggage information DB 13 has data items of checked baggage ID, flight number, status, current position, temporary storage location, baggage claim ID, and reception start time. These data items are examples, and the second baggage information DB 13 may further include other data items.

The status indicates the transportation status of the checked baggage of the immigrant and the immigrant. For example, the status may include "before loading/unloading work", "unloading work completed", "transporting", "inspecting", "temporary storage", "transportation to baggage claim completed", and the like. The baggage claim ID is an identifier that uniquely identifies the baggage claim, which is the location for picking up the checked baggage. The reception start time is the time when the user can receive the checked baggage in the baggage claim. The baggage claim ID and pick-up start time associated with the aircraft can be changed as appropriate according to the congestion situation in the airport and changes in arrival gates.

FIG. 5 is a diagram showing an example of information stored in the required time information DB 14. As shown in FIG. Here, the required time information DB 14 has data items of point ID, baggage claim ID, distance between points, means of transportation, and required time. Note that these data items are examples, and the required time information DB 14 may further include other data items.

A point ID is an identifier that uniquely identifies a point within the airport. In this embodiment, the point ID indicates the point where the signage terminal 90 is installed. The point-to-point distance is the distance between two points respectively corresponding to the point ID and the baggage claim ID. The means of transportation indicates the methods that the user can select to move from the current location to the baggage claim. For example, means of transportation include walking, bus, and train. Transportation means vary depending on the size and facilities of the airport. The required time is the time required for the user to move from the current location to the baggage claim, and is set for each means of transportation.

Next, in the first airport system 1 and the second airport system 2, a device that cooperates with the management server 10 and handles procedures for users will be described.

Check-in terminals 20 are installed in check-in lobbies and check-in counters in airports. Hereinafter, the procedure area where the check-in terminal 20 is installed will be referred to as "touch point TP1". The check-in terminal 20 is a self-service terminal for performing check-in procedures (boarding procedures) operated by the user himself/herself. After completing the check-in procedure at the touch point TP1, the user moves to the baggage check-in area or the security checkpoint.

The automatic baggage drop machine 30 is installed in an area adjacent to the baggage counter (manned counter) or in the vicinity of the check-in terminal 20 in the airport. Hereinafter, the procedure area where the automated baggage drop machine 30 is installed is referred to as "touch point TP2". The automatic baggage deposit machine 30 is a self-service terminal for the user to carry out the procedures for checking baggage, which is not carried into the cabin, with the airline company by the user's own operation. After completing the baggage check-in procedure, the user moves to the security checkpoint. If the user does not check in baggage, the procedure at touch point TP2 is omitted.

The baggage carrier 35 is installed in the backyard of the airport. The phrase “baggage conveying device” in this embodiment includes a conveying route configured by a belt conveyor, a tag reader installed around the belt conveyor for reading tag information from a baggage tag attached to checked baggage, and tag information It is used in the sense of including both the sorting device that sorts checked baggage based on and the turntable installed in the baggage claim.

The baggage conveying device 35 automatically conveys the checked baggage of the user who is scheduled to leave the country from the touch point TP2 to the aircraft on which the user boards. In addition, the baggage conveying device 35 automatically conveys checked baggage unloaded from an aircraft that has arrived at its destination to a baggage claim associated in advance with the flight number of the aircraft.

The security inspection device 40 is installed at a security inspection area (hereinafter referred to as "touch point TP3") in the airport. The phrase “security inspection device” in this embodiment refers to a metal detector that checks whether a user is wearing metal objects that can be dangerous, X-ray inspection equipment for checking the presence or absence of objects, traffic control equipment for determining whether or not a user can pass through the entrance/exit of a security inspection area, etc. are all included here. When the user completes the security inspection procedure by the security inspection device 40 at the touch point TP3, the user moves to the immigration inspection area.

The first automated gate device 50 is installed at the departure examination area (hereinafter referred to as "touch point TP4") in the airport. The first automated gate device 50 is a device that automatically performs immigration procedures for users. When the user completes the departure examination procedures at the touch point TP4, the user moves to the departure area where duty-free shops and boarding gates are provided.

The boarding gate device 60 is installed at each boarding gate (hereinafter referred to as "touch point TP5") in the airport. The boarding gate device 60 is a traffic control device that confirms whether the user is a passenger of the aircraft associated with the boarding gate. After completing the procedures at touch point TP5, the user can board the aircraft and depart for the second country. Thus, the check-in terminal 20, the automatic baggage drop machine 30, the security inspection device 40, the first automated gate device 50, and the boarding gate device 60 are used when the user leaves the country.

The second automated gate device 70 is installed at an immigration inspection area (hereinafter referred to as "touch point TP6") in the airport. The second automated gate device 70 is a device that automatically performs immigration procedures for users. A user who can use the second automated gate device 70 is, for example, a person who has pre-registered to use the second automated gate device 70 .

The automatic customs gate device 80 is installed at a customs inspection area (hereinafter referred to as "touch point TP7") in the airport. The automatic customs gate device 80 is a device that automatically performs customs inspection procedures for users. A user who can use the automatic customs gate device 80 is, for example, a person who has pre-registered for use of the automatic customs gate device 80 . The user can enter the second country after completing the procedure at touchpoint TP7. Thus, the second automated gate device 70 and the automated customs gate device 80 are used when the user enters the country.

The signage terminal 90 is installed at any place in the airport. The signage terminal 90 is a display terminal for presenting various guide information received from the management server 10 to the user. The signage terminal 90 of the present embodiment is arranged, for example, on a moving route from the arrival gate of the aircraft to the immigration inspection area, or from the immigration inspection area to baggage claim.

The signage terminal 90 transmits to the management server 10 a photographed face image of the face of the user standing in front of the terminal, so that the user receives the baggage claim identification information, the reception start time, and the baggage claim. from the management server 10. Details of the guidance information will be described later.

The business terminal 95 is a terminal used for business at each of the touch points TP1 to P7 by a staff member of an airline company or the like. The business terminal 95 is, for example, a personal computer, a tablet terminal, a smart phone, or the like.

Next, the hardware configuration of a device related to the creation of guidance information in this embodiment, among the plurality of devices that make up the information processing system described above, will be described. It should be noted that devices having the same name but different numbers only in a plurality of drawings have the same functions, and therefore detailed descriptions thereof will be omitted in subsequent drawings.

FIG. 6 is a block diagram showing an example of the hardware configuration of the management server 10. As shown in FIG. The management server 10 includes a CPU (Central Processing Unit) 101, a RAM (Random Access Memory) 102, a ROM (Read Only Memory) 103, a storage 104, and a communication I/F as a computer that performs calculation, control, and storage. (Interface) 105 , a display device 106 and an input device 107 . Each device is connected to each other via a bus, wiring, drive device, or the like.

The CPU 101 is a processor that performs predetermined operations according to programs stored in the ROM 103 or storage 104 and that has the function of controlling each section of the management server 10 . The RAM 102 is composed of a volatile storage medium and provides a temporary memory area required for the operation of the CPU 101 .

The ROM 103 is composed of a non-volatile storage medium and stores necessary information such as programs used for the operation of the management server 10 . The storage 104 is composed of a non-volatile storage medium and stores programs and data for operation of the management server 10 . The storage 104 is configured by, for example, an HDD (Hard Disk Drive) or an SSD (Solid State Drive).

The communication I/F 105 is a communication interface based on standards such as Ethernet (registered trademark), Wi-Fi (registered trademark), 4G, etc., and is a module for communicating with other devices.

The display device 106 is a liquid crystal display, an OLED (Organic Light Emitting Diode) display, or the like that displays moving images, still images, characters, etc., and is used to present information to the user.

The input device 107 is a keyboard, pointing device, buttons, or the like, and receives user operations. The display device 106 and the input device 107 may be integrally formed as a touch panel.

The CPU 101 loads a program stored in the ROM 103, the storage 104, or the like into the RAM 102 and executes it, thereby performing predetermined arithmetic processing. Also, the CPU 101 controls each part of the management server 10 such as the communication I/F 105 based on the program.

FIG. 7 is a block diagram showing an example of the hardware configuration of the check-in terminal 20. As shown in FIG. The check-in terminal 20 includes a CPU 201, a RAM 202, a ROM 203, a storage 204, a communication I/F 205, a display device 206, an input device 207, a biological information acquisition device 208, a medium reader 209, and a printer 210. and Each device is connected to each other via a bus, wiring, drive device, or the like.

The biometric information acquisition device 208 is a device that acquires a user's face image as the user's biometric information. The biological information acquisition device 208 is a digital camera having, for example, a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor, a CCD (Charge Coupled Device) image sensor, or the like as a light receiving element. For example, the biometric information acquisition device 208 captures the face of the user standing in front of the device and acquires the face image.

A medium reading device 209 is a device for reading information recorded on a medium carried by a user. Examples of the medium reading device 209 include a code reader, an image scanner, a non-contact IC (Integrated Circuit) reader, an OCR (Optical Character Reader) device, and the like. Recording media include, for example, paper airline tickets, mobile terminals that display e-ticket receipts, and the like. The printer 210 prints a boarding pass printed with boarding information and guidance information regarding procedures up to boarding when the check-in procedure is completed.

FIG. 8 is a block diagram showing an example of the hardware configuration of the automated baggage drop machine 30. As shown in FIG. The automated baggage drop machine 30 includes a CPU 301, a RAM 302, a ROM 303, a storage 304, a communication I/F 305, a display device 306, an input device 307, a biological information acquisition device 308, a medium reader 309, an output a device 310; Each device is connected to each other via a bus, wiring, drive device, or the like.

The output device 310 is a device that outputs a baggage tag to be attached to checked baggage. The baggage tag in this embodiment is an RFID tag having an IC chip that stores tag information such as checked baggage ID, user ID, and flight number. In addition, the output device 310 further outputs a baggage claim slip necessary for exchanging the checked baggage after arriving at the destination. A baggage tag or baggage claim tag is associated with at least one of a passport number, a reservation number and a user ID.

FIG. 9 is a block diagram showing an example of the hardware configuration of the signage terminal 90. As shown in FIG. The signage terminal 90 includes a CPU 901, a RAM 902, a ROM 903, a storage 904, a communication I/F 905, a display device 906, an input device 907, a biological information acquisition device 908, a medium reading device 909, and a printer 910. Prepare. Each device is connected to each other via a bus, wiring, drive device, or the like.

In response to a print request from the user, the printer 910 displays the identification information of the baggage claim to which the user's checked baggage is scheduled to be transported, the distance and required time from the current position to the baggage claim, the reception start time for the baggage claim, etc. Print guidance information including on paper media.

Note that the hardware configurations shown in FIGS. 6 to 9 are examples, and devices other than these may be added, or some devices may be omitted. Also, some devices may be replaced by other devices having similar functions. Also, part of the functions of this embodiment may be provided by another device via a network, and the functions of this embodiment may be implemented by being distributed to a plurality of devices. In this manner, the hardware configurations shown in FIGS. 6 to 9 can be changed as appropriate.

FIG. 10 is a layout diagram showing an example of installation locations of signage terminals 90 in airport A2. Here, the signage terminal 90 is provided on the moving route from the arrival gate G of the airport A2 to the immigration inspection area (touch point TP6). In addition, a track is laid on the movement route so that the train T can travel back and forth between the station St1 on the side of the arrival gate G and the station St2 on the side of the immigration control. In addition, six baggage claims B are provided in the area inside the immigration inspection area. After immigration inspection, users receive their checked baggage at baggage claim B and undergo customs inspection procedures at the adjacent customs inspection area (touchpoint TP7).

Next, the operation of the device in the information processing system according to this embodiment will be described with reference to the drawings.

[Check-in procedure]
FIG. 11 is a sequence chart showing an example of processing during the check-in procedure of the information processing system according to this embodiment. This process is executed when the user uses the check-in terminal 20 to perform the check-in procedure.

First, the check-in terminal 20 acquires the user's boarding reservation information from the held air ticket medium when the air ticket medium is held over the reading unit of the medium reader 209 (step S101). Boarding reservation information includes user attribute information (last name, first name, gender, etc.) and flight information (airline code, flight number, boarding date, departure point (departure airport), transit point, destination (arrival airport), seat number, boarding time, arrival time, etc.).

Next, when the passport is held over the reading unit of the medium reading device 209, the check-in terminal 20 acquires the passport information of the user from the held passport (step S102). The passport information includes the user's passport face image, identity verification information, passport number, passport issuing country information, and the like.

Next, the check-in terminal 20 photographs the user's face using the biological information acquisition device 208 and acquires the face image as the target face image (step S103). It is preferable to display a screen for obtaining the user's consent before photographing the face image.

Next, the check-in terminal 20 requests the management server 10 to match the face image (step S104). The verification request data includes the photographed target face image and the passport face image.

When the information is received from the check-in terminal 20, the management server 10 compares the target facial image captured by the check-in terminal 20 with the passport facial image of the user on a one-to-one basis (step S105), and to the check-in terminal 20 (step S106).

Next, the check-in terminal 20 determines whether or not the check-in procedure can be executed based on the collation result received from the management server 10 (step S107). Here, if the check-in terminal 20 determines that the check-in procedure cannot be executed (step S107: NO), it notifies the user of an error message (step S108) and terminates the process.

On the other hand, if the check-in terminal 20 determines that the check-in procedure can be executed (step S107: YES), it executes the check-in procedure such as confirming the itinerary and selecting a seat based on the information input by the user. (Step S109). Then, the check-in terminal 20 requests the management server 10 to register user information (step S110).

Next, the management server 10 issues a user ID (step S111). The user ID is set to a unique value based on, for example, the date and time of processing, the sequence number, and the like.

Next, the management server 10 sets the target facial image as a registered facial image, registers user information that associates the user ID, the registered facial image, and the boarding reservation information in the user information DB 11 (step S112), and checks the processing result. It is transmitted to the in-terminal 20 (step S113). The data resulting from the processing includes, for example, the boarding gate number and guidance information regarding the procedure for boarding the aircraft.

In this embodiment, the reason why the face image taken on site is used as the registered face image is that the validity period (life cycle) of the token ID is short, and that the taken image has the same quality as the image taken in the subsequent authentication process. (Appearance) becomes closer than the passport face image. However, instead of the target face image (photographed face image), the passport face image may be set as the registered face image (registered biometric information).

Upon receiving the processing result from the management server 10, the check-in terminal 20 prints a boarding pass containing boarding reservation information and guidance information regarding procedures up to boarding (step S114), and ends the processing.

[Baggage check-in procedure]
FIG. 12 is a sequence chart showing an example of processing of the information processing system according to the present embodiment during baggage check-in procedures. This processing is executed when the user who has completed the check-in procedure performs the baggage check-in procedure as necessary.

First, when the biometric information acquiring device 308 detects the user's face, the automated baggage drop machine 30 photographs the user's face and acquires the user's face image (step S201).

Next, the automatic baggage deposit machine 30 transmits the facial image of the user as the target facial image to the management server 10 (step S202). At this time, the automatic baggage drop machine 30 instructs the management server 10 to match the target facial image of the user with a plurality of registered facial images registered in the user information DB 11 of the management server 10 on a one-to-N basis. request.

When the management server 10 receives the target facial image and the matching request from the automatic baggage drop machine 30, it performs one-to-N matching between the target facial image of the user and the registered facial image (step S203), and automatically outputs the matching result. It is transmitted to the baggage deposit machine 30 (step S204). It should be noted that if the matching result is matched, the management server 10 transmits the user information associated with the registered face image to the automated baggage drop machine 30 together with the matching result.

Next, when the automatic baggage drop machine 30 receives the collation result from the management server 10, it determines whether or not the user's baggage check-in procedure can be executed (step S205). Here, when the automatic baggage drop machine 30 determines that the user's baggage check-in procedure cannot be executed (step S205: NO), it notifies an error message (step S206) and terminates the process.

On the other hand, when the automatic baggage drop machine 30 determines that the user's baggage check-in procedure can be executed (step S205: YES), the process proceeds to step S207.

In step S207, the automated baggage drop machine 30 requests the management server 10 to issue a checked baggage ID. When the management server 10 issues a unique checked baggage ID in response to the issue request (step S208), the management server 10 transmits the checked baggage ID to the automatic baggage drop machine 30 (step S209).

Next, the automated baggage drop machine 30 issues a baggage tag (step S210). The checked baggage ID and user information received from the management server 10 are recorded in the baggage tag. The user attaches a baggage tag to the checked baggage in accordance with the guidance information displayed on the display device 306 of the automatic baggage drop machine 30 .

Next, after the baggage tag is attached to the checked baggage, the automated baggage drop machine 30 starts transporting the checked baggage placed in the storage section (step S211).

Next, the automated baggage drop machine 30 requests the management server 10 to register and update the database (step S212).

Next, when the management server 10 receives the registration/update request from the automated baggage drop machine 30, it updates the user information DB 11 so as to associate the checked baggage ID with the user ID and registered biometric information (step S213). ).

Next, the management server 10 identifies the transportation location of the checked baggage based on the flight number of the aircraft on which the user is scheduled to board (step S214). Specifically, an airport management table (not shown) that associates the flight number of the aircraft with the transportation location of the checked baggage is referenced to identify the transportation location.

The management server 10 then registers the baggage information in the first baggage information DB 12 (step S215), and terminates the process. The registered face image of the user information DB 11 and the baggage information of the first baggage information DB 12 are associated by the checked baggage ID.

[Coordination between the airport system of the first country and the airport system of the second country]
FIG. 13 is a sequence chart showing an example of processing between the first airport system 1 and the second airport system 2 in the information processing system according to this embodiment. This processing is executed, for example, from the time an aircraft takes off from the airport A1 in the first country until it arrives at the airport A2 in the second country.

First, the management server 10 of the first airport system 1 determines whether or not the aircraft has departed for the second country (step S301). If the management server 10 of the first airport system 1 determines that the aircraft has departed for the second country (step S301: YES), the process proceeds to step S302.

On the other hand, when the management server 10 of the first airport system 1 determines that the aircraft has not departed for the second country (step S301: NO), it repeats the process of step S301 at a predetermined cycle.

In step S302, the management server 10 of the first airport system 1 extracts user information from the user information DB 11 regarding the passengers of the aircraft departing for the second country.

Next, the management server 10 of the first airport system 1 extracts baggage information from the first baggage information DB 12 using the checked baggage ID included in the user information as a key (step S303).

Next, the management server 10 of the first airport system 1 transmits the extracted user information and baggage information to the second airport system 2 of the second country, and makes a database registration request (step S304).

Next, when the management server 10 of the second airport system 2 receives the passenger's user information and baggage information from the management server 10 of the first airport system 1, it registers the user information in the user information DB 11 (step S305). ). In other words, the user information about the person scheduled to enter the country is registered in the user information DB 11 of the second country.

Next, the management server 10 of the second airport system 2 registers baggage information in the second baggage information DB 13 (step S306). That is, the baggage information about the person scheduled to enter the country is registered in the second baggage information DB 13 of the second country. The status of baggage at the time of registration is, for example, "in transit".

Next, the management server 10 of the second airport system 2 determines whether or not the aircraft has arrived at the airport A2 in the second country (step S307). Here, when the management server 10 of the second airport system 2 determines that the aircraft has arrived at the airport A2 (step S307: YES), the process proceeds to step S308.

On the other hand, when the management server 10 of the second airport system 2 determines that the aircraft has not arrived at the airport A2 (step S307: NO), it repeats the process of step S307.

Next, the management server 10 of the second airport system 2 updates the user information DB 11 and the second baggage information DB 13 (step S308). For example, the management server 10 of the second airport system 2 sets the immigration procedure status (TP6) in the user information DB 11 to "before procedure", and sets the checked baggage status in the second baggage information DB 13 to "before unloading". Update.

Then, when the passenger's checked baggage is unloaded from the aircraft, the management server 10 of the second airport system 2 cooperates with the baggage conveying device 35 to convey and track the checked baggage (step S309).

[Tracking checked baggage at the arrival airport]
FIG. 14 is a sequence chart showing an example of the processing of the information processing system according to the present embodiment when transporting checked baggage at the airport A2 in the second country. This process is continuously executed during business hours at airport A2.

First, the baggage conveying apparatus 35 determines whether or not the tag readers distributed on the conveying route have detected the baggage tag of the checked baggage conveyed on the belt conveyor (step S401).

Here, when the baggage carrier device 35 determines that the baggage tag of the checked baggage has been detected (step S401: YES), the process proceeds to step S402. On the other hand, when it is determined that the baggage tag of the checked baggage is not detected (step S401: NO), the baggage carrier device 35 repeats the processing of step S401.

In step S<b>402 , the baggage handling device 35 reads the baggage tag of the checked baggage with the tag reader, and transmits the tag information and the spot ID indicating the installation location of the tag reader to the management server 10 . The tag information includes the checked baggage ID.

Next, the baggage transport device 35 requests the management server 10 to update the database (step S403).

Then, when the management server 10 receives the tag information and the point ID from the baggage conveying device 35, the management server 10 updates the baggage position (current position) registered in the second baggage information DB 13 using these information as keys (step S404). .

[Information on receiving checked baggage]
FIG. 15 is a sequence chart showing an example of baggage information guide processing at the airport A2 in the second country of the information processing system according to the present embodiment.

First, the signage terminal 90 constantly or periodically captures an image in front of the signage terminal 90 using the biometric information acquisition device 908, and determines whether or not the user's face is detected (step S501).

Next, the signage terminal 90 acquires the facial image of the user standing in front of the signage terminal 90 in the captured image as the target facial image (step S502).

Next, the signage terminal 90 transmits to the management server 10 the matching request data including the face image of the user as the target face image and the point ID indicating the location of the signage terminal 90 (step S503). As a result, the signage terminal 90 requests the management server 10 to perform a one-to-N comparison between the photographed target face image of the user and a plurality of registered face images registered in the database of the management server 10. do.

Next, the management server 10 compares the target face image of the user received from the signage terminal 90 with the registered face image stored in the user information DB 11 (step S504). At this time, if the matching result is matching, the user is authenticated as the same person as the registrant, and the user ID and checked baggage ID associated with the registered face image are identified.

Next, the management server 10 refers to the second baggage information DB 13 using the checked baggage ID identified by the verification process as a key, and identifies the baggage claim for which the checked baggage is transported (step S505).

Next, the management server 10 refers to the required time information DB 14 based on the point ID indicating the user's current location and the baggage claim ID, and provides guidance including transportation means, required time, map, route, etc. to the baggage claim. Information is created (step S506).

Next, the management server 10 transmits the matching result and guidance information to the signage terminal 90 (step S507). However, if the user could not be authenticated in the verification process in step S504, the transmission data does not include the guidance information.

Next, the signage terminal 90 determines whether or not the received data from the management server 10 includes guidance information (step S508).

If the signage terminal 90 determines that the received data includes guidance information (step S508: YES), the signage terminal 90 displays the guidance information for the user (step S510), and the process proceeds to step S511.

On the other hand, if the signage terminal 90 determines that the received data does not contain the guidance information (step S508: NO), it notifies the user of an error message (step S509) and terminates the process. . For example, this applies when face matching fails.

In step S511, the signage terminal 90 determines whether or not the user has issued a request to print guidance information. If the signage terminal 90 determines that there is a request to print the guide information (step S511: YES), the process proceeds to step S512. On the other hand, if the signage terminal 90 determines that there is no request to print the guide information (step S511: NO), the process ends.

In step S512, the signage terminal 90 prints the guidance information displayed on the screen on a paper medium, and ends the process.

FIG. 16 is a diagram showing an example of a screen displayed on the signage terminal 90. As shown in FIG. Here, a screen is shown that displays guidance information regarding the receipt of checked baggage for the authenticated user. The screen displays guidance information G1 (“Your baggage will be transported to baggage claim A6.”) that guides the ID of the baggage claim where the baggage is to be picked up, various guidance information G2, and the user's guidance. and a print button B1 for requesting printing of information. The guidance information G2 includes the user's current position P1, the baggage claim position P2, a map image IMG-01 that guides the route, the current time, the baggage claim start time, the distance from the current position to the baggage claim, and each means of transportation. It includes the required time for the airport and the degree of congestion at the immigration inspection area.

Information displayed on the signage terminal 90 is not limited to these. For example, if the baggage has already been delivered to baggage claim, instead of the pick-up start time, the status (“delivery to baggage claim completed”) indicating that baggage claim has started, It is preferable to display the remaining time, the elapsed time after being transported to baggage claim, and the like. In addition, if the baggage has not been transported to the baggage claim, it is preferable to display the status such as "Before unloading", "Unloading is completed", "Transporting", "Inspecting", "Temporary storage", etc. is.

In general, in order for a user to receive their checked baggage at the arrival airport, they refer to the information board provided in the airport using the flight number of the aircraft written on the boarding pass as a clue, and move to the baggage claim destination. I had to. However, the size of airports and the languages spoken at destinations vary. For this reason, it sometimes takes time and effort for the user to receive the checked baggage after getting off the aircraft.

On the other hand, according to the present embodiment, the user stands in front of the signage terminal 90 or performs face authentication while passing in front of the signage terminal 90 so that his/her baggage can be carried to the baggage claim. You can know in advance how long it will take to arrive. As a result, the user can move after fully confirming the transportation means, required time, route, etc. to the baggage claim, so that the user can efficiently receive the checked baggage.

<Second embodiment>
The information processing system according to this embodiment will be described below. Reference numerals common to the reference numerals given in the drawings of the first embodiment indicate the same objects. Descriptions of portions common to the first embodiment will be omitted, and different portions will be described in detail.

FIG. 17 is a diagram showing an example of information stored in the first baggage information DB 12 according to this embodiment. FIG. 18 is a diagram showing an example of information stored in the second baggage information DB 13 according to this embodiment. As shown in FIGS. 17 and 18, the first baggage information DB 12 and the second baggage information DB 13 of this embodiment further include registered baggage images as data items, unlike the case of the first embodiment. . The registered baggage image is an image that is photographed and registered in the management server 10 when the user checks in the checked baggage at the airport of departure.

[Baggage check-in procedure]
FIG. 19 is a sequence chart showing an example of processing in the baggage check-in procedure of the information processing system according to this embodiment. The processing in FIG. 19 differs from the flowchart in FIG. 12 only in steps S601, S602, and S603. Therefore, the points of difference will be described below.

In step S601, the automatic baggage drop machine 30 takes a picture of the checked baggage received from the user and acquires the baggage image. After that, the process moves to step S211.

In step S602, the automated baggage drop machine 30 requests the management server 10 to register/update the database. The registration/update request data includes user ID, checked baggage ID and baggage image.

In step S603, the management server 10 registers the baggage information in the first baggage information DB based on the checked baggage ID and the baggage image, and ends the process.

[Tracking checked baggage at the arrival airport]
FIG. 20 is a sequence chart showing an example of the processing of the information processing system according to the present embodiment when transporting checked baggage at the airport A2 in the second country. This process is continuously executed during business hours at airport A2.

First, the baggage conveying device 35 determines whether or not the sensor devices (not shown) distributed on the conveying route have detected checked baggage conveyed on the belt conveyor (step S701).

Here, when the baggage carrier device 35 determines that checked baggage has been detected (step S701: YES), the process proceeds to step S702. On the other hand, when it is determined that checked baggage is not detected (step S701: NO), the baggage carrier device 35 repeats the processing of step S701.

In step S702, the baggage conveying device 35 photographs the checked baggage, for example, from above to obtain a baggage image.

Next, the baggage transport device 35 requests the management server 10 to check the baggage image and update the database (step S703). The data of the reconciliation request contains baggage images. Further, the database update request data includes a spot ID indicating the location where the checked baggage was detected.

Next, the management server 10 compares the baggage image received from the baggage conveying device 35 with the registered baggage image stored in the second baggage information DB 13 (step S704).

Next, the management server 10 determines whether or not the matching result of the image matching is matching (step S705). Here, when the management server 10 determines that the collation result is matching (step S705: YES), the process proceeds to step S706.

On the other hand, when the management server 10 determines that the collation result does not match (step S705: NO), the process proceeds to step S707.

In step S<b>706 , the management server 10 updates the second baggage information DB 13 based on the checked baggage ID identified by the matching process in step S<b>704 and the point ID received from the baggage transport device 35 .

In step S707, the management server 10 transmits error information indicating that baggage whose owner is unknown is being transported to the business terminal 95 used by the airport staff, and terminates the process. The error information includes, for example, point IDs and baggage images.

[Information on receiving checked baggage]
FIG. 21 is a sequence chart showing an example of baggage information guide processing at the airport A2 in the second country of the information processing system according to the present embodiment. The process of FIG. 21 differs from the flowchart of FIG. 15 of the first embodiment in steps S801 and S802.

In step S801, the management server 10 refers to the required time information DB 14 based on the location ID indicating the user's current location and the specified baggage claim ID, and determines the means of transportation, required time, route, and baggage to the baggage claim. Create guidance information including images.

In step S<b>802 , the management server 10 transmits the matching result and guidance information to the signage terminal 90 . It should be noted that if the result of the collation process in step S504 is non-matching, the management server 10 transmits only the non-matching collation result, since guidance information is not created. After that, the process moves to step S508.

FIG. 22 is a diagram showing an example of a screen displayed on the signage terminal 90 according to this embodiment. Here, a screen is shown that displays guidance information regarding the receipt of checked baggage for the authenticated user. In the screen, guidance information ("Your baggage will be transported to baggage claim A6") G3, various guidance information G4, and the user's It contains a baggage image IMG-03 of the baggage checked in at the departure airport and a print button B2 for the user to request printing of the guidance information. The guidance information G4 includes the user's current position P3, the baggage claim position P4, the map image IMG-02 that guides the route, the current time, the baggage claim start time, the distance from the current position to the baggage claim, and each means of transportation. It includes the required time for the airport and the degree of congestion at the immigration inspection area.

Information displayed on the signage terminal 90 is not limited to these. For example, if the baggage has already been delivered to baggage claim, instead of the pick-up start time, the status (“delivery to baggage claim completed”) indicating that baggage claim has started, It is preferable to display the remaining time, the elapsed time after being transported to baggage claim, and the like. In addition, if the baggage has not been transported to the baggage claim, it is preferable to display the status such as "Before unloading", "Unloading is completed", "Transporting", "Inspecting", "Temporary storage", etc. is.

According to this embodiment, as in the case of the first embodiment, the user can move after sufficiently confirming the means of transportation, the required time, the route, etc. to the baggage claim. can receive The user can also confirm whether or not the displayed baggage is his/her own.

<Third Embodiment>
The information processing system according to this embodiment will be described below. Reference numerals that are common to the reference numerals given in the drawings of the first and second embodiments indicate the same objects. The description of the parts common to the first and second embodiments will be omitted, and the different parts will be explained in detail.

In the information processing system according to this embodiment, the combination of the user and the baggage carried by the user at the customs inspection site in the second country matches the combination of the person who checked the baggage in the first country and the checked baggage. It is different from the first and second embodiments in that it further includes a function for confirming whether or not to do so.

FIG. 23 is a schematic diagram showing the appearance of an entrance gate terminal 81 and an exit gate terminal 82 that constitute the automatic customs gate device 80. As shown in FIG. FIG. 24 is a block diagram showing an example of the hardware configuration of the entrance gate terminal 81. As shown in FIG. FIG. 25 is a block diagram showing an example of the hardware configuration of the exit gate terminal 82. As shown in FIG.

The automatic customs gate device 80 is an electronic gate that permits or denies passage based on the result of face verification or the like. A user U who is permitted to pass through the gate can exit the customs inspection area and enter the second country. A user U who is not permitted to pass through the gate receives individual treatment such as, for example, a face-to-face customs inspection by a staff member at a manned booth.

As shown in FIG. 23, an entrance gate terminal 81 and an exit gate terminal 82 that constitute the automatic customs gate device 80 are installed at the entrance and exit of the gate passage P through which the user U should pass, respectively. In the gate passage P, a user U who has entered the gate passage P is restricted from exiting from any place other than the exit gate terminal 82 by, for example, partition plates, walls, fences, inspection tables, etc., installed on both sides along the gate passage P. ing.

As shown in FIG. 23, the entrance gate terminal 81 is a gate device installed at the entrance of the gate passage P through which the user U passes. As shown in FIG. 24, the entrance gate terminal 81 includes a CPU 811, a RAM 812, a ROM 813, a storage 814, a communication I/F 815, an entrance gate door 818, a passage detection sensor 819, and a guide display 820. have. Each device is connected to each other via a bus, wiring, drive device, or the like.

The entrance gate door 818 is an opening/closing door that opens and closes under the control of the CPU 811, and transitions between an open state allowing the passage of users and a closed state blocking the passage of users. The opening and closing method of the entrance gate door 818 is not particularly limited, but may be, for example, a flapper type, a slide type, a rotary type, or the like.

When the passage detection sensor 819 detects the passage of the user, it outputs an output signal indicating that the user U has passed. The CPU 811 can determine whether or not the user U has passed through the entrance gate terminal 81 and entered the gate passage P based on the output signals of the plurality of passage detection sensors 819 and their output order. The gate passage P is the area between the entrance gate terminal 81 and the exit gate terminal 82 .

The guide display 820 displays a display indicating permission or denial of entry into the gate passage P under the control of the CPU 811 . The guide display 820 indicates that entry into the gate passage P is permitted when the entrance gate door 818 is open. Further, the guide display 820 indicates that entry into the gate passage P is prohibited when the entrance gate door 818 is closed. The guidance indicator 820 can display permission or denial of entry into the gate passage P by, for example, color display, symbol display, character display, or the like.

The exit gate terminal 82, as shown in FIG. It has a display 830 , a first camera 831 , a second camera 832 and a medium reader 833 . Each device is connected to each other via a bus, wiring, drive device, or the like.

The exit gate door 828 is an opening/closing door that performs an opening operation and a closing operation according to control by the CPU, and transitions between a closed state that blocks the passage of the user U and an open state that allows the passage of the user U. .

The first camera 831 is a long-distance camera capable of photographing at least the inside of the gate passage P and photographing a longer distance than the second camera 832 . The second camera 832 is a short-range camera that captures at least the area in front of the exit gate terminal 82 . Note that the positions at which the first camera 831 and the second camera 832 are provided are not particularly limited, and may be any positions that can realize their respective photographable ranges.

The medium reading device 833 reads tag information from the baggage tag attached to the baggage carried by the user U. Examples of the medium reading device 833 include a non-contact IC (Integrated Circuit) reader, code reader, OCR (Optical Character Reader) device, and the like. In this embodiment, the baggage tag BT shown in FIG. 23 is an RFID tag, and the medium reader 833 is an RFID tag reader.

FIG. 26 is a block diagram showing an example of the hardware configuration of the business terminal 95. As shown in FIG. The business terminal 95 includes a CPU 951, a RAM 952, a ROM 953, a storage 954, a communication I/F 955, a display device 956, an input device 957, and a biological information acquisition device 958 as a computer that performs calculation, control, and storage. , a media reader 959 and a camera 960 . The camera 960 is a digital camera having, for example, a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor, a CCD (Charge Coupled Device) image sensor, or the like as a light receiving element. The camera 960 of the present embodiment photographs baggage carried by the user and generates an image of the baggage. Each device is connected to each other via a bus, wiring, drive device, or the like.

FIG. 27 is a sequence chart showing an example of processing in the information processing system. This processing is executed when the user who has completed the immigration inspection procedure undergoes the customs inspection procedure. The processing when a user is present in the gate passage P between the entrance gate door 818 (entrance gate terminal 81) and the exit gate door 828 (exit gate terminal 82) of the automatic customs gate device 80 will be described below.

First, when the automatic customs gate device 80 detects the user's face with the first camera 831 and the second camera 832, the user's face is photographed to acquire the user's face image (step S901).

Next, the automatic customs gate device 80 reads tag information from the baggage tag attached to the baggage carried by the user by means of the medium reading device 833 (step S902).

Next, the automatic customs gate device 80 transmits a verification request including the user's face image (target face image) and tag information to the management server 10 (step S903). As a result, the automatic customs gate device 80 instructs the management server 10 to match the target facial image of the user with a plurality of registered facial images registered in the user information DB 11 of the management server 10 on a one-to-N basis. request.

Next, when the management server 10 receives the verification request from the automatic customs gate device 80, the management server 10 performs one-to-N face verification between the target facial image of the user and the registered facial image (step S904). Then, if the result of matching is matching, the management server 10 acquires user information associated with the registered face image from the user information DB 11 (step S905). The user information includes the user ID and the checked baggage ID of the checked baggage actually checked by the user.

Next, the management server 10 acquires user information from the user information DB 11 using the checked baggage ID included in the received tag information as a key (step S906). This user information includes the user ID of the person who deposited the checked baggage, that is, the owner of the checked baggage.

Next, the management server 10 compares the combination of the user and checked baggage identified in step S905 with the combination of the owner and checked baggage identified in step S906, and compares the combination of the user and checked baggage identified in step S906. It is determined whether or not the combination of baggage present is correct (step S907).

Specifically, if the user is the same person as the registrant, and the checked baggage ID of the baggage carried by the user is the same as the checked baggage ID associated with the registrant, The management server 10 determines that the combination of the user and baggage is correct. On the other hand, if the User is authenticated as the same person as the Registrant, but the Checked Baggage ID of the Baggage carried by the User is not the same as the Checked Baggage ID associated with the Registrant. Then, the management server 10 determines that the combination of the user and baggage is incorrect. It should be noted that if the user cannot be authenticated in step S904, the user information cannot be acquired, so the process of step S906 is omitted. Further, the processing of steps S906 and S907 may be replaced with processing of determining whether or not the checked baggage ID obtained in step S905 is the same as the checked baggage ID included in the tag information.

Next, the management server 10 transmits the collation result, the user information in step S904, and the determination result in step S906 to the automatic customs gate device 80 (step S908).

Next, when the automatic customs gate device 80 receives the verification result and the determination result from the management server 10, it determines whether or not the customs inspection procedure for the user can be executed (step S909). Specifically, the conditions for customs inspection procedures are that the user is authenticated as the same person as the registrant, and that the combination of the user and the baggage carried by the user is correct. .

Here, when the automatic customs gate device 80 determines that the user's customs inspection procedure cannot be executed (step S909: NO), it notifies an error message (step S910) and terminates the process. The content of the error message differs between errors related to personal authentication and errors related to baggage carried by the user.

On the other hand, when the automatic customs gate device 80 determines that the user's customs inspection procedure can be executed (step S909: YES), the process proceeds to step S911.

In step S911, the automatic customs gate device 80 executes customs inspection procedures for the user based on the user information.

Next, the automatic customs gate device 80 determines whether or not the user satisfies predetermined immigration requirements (step S912). Here, if the automatic customs gate device 80 determines that the user does not meet the prescribed immigration requirements (step S912: NO), an error such as "Please go through the customs inspection procedures at the manned counter." A message is sent (step S913), and the process ends.

On the other hand, when the automatic customs gate device 80 determines that the user satisfies the prescribed immigration requirements (step S912: YES), it opens the exit gate door 828 (step S914). This allows the user to enter the second country.

Next, the automatic customs gate device 80 requests the management server 10 to update the database (step S915). The update request data includes, for example, the user ID and checked baggage ID.

When receiving the update request from the automatic customs gate device 80, the management server 10 updates the statuses in the user information DB 11 and the second baggage information DB 13 (step S916), and ends the process.

FIG. 28 is a diagram showing an example of a screen displayed on the exit gate terminal 82. As shown in FIG. Here, a message G5 (“You may have mixed up your baggage. The display device 826 displays an image IMG-04 of the checked baggage upon departure and an image IMG-05 of the baggage carried by the user during customs inspection procedures.

27 can be executed not only by the automatic customs gate device 80 but also by the business terminal 95 used by the staff at the customs inspection site. In this case, the term “automatic customs gate device” in the description of FIG. 27 should be read as “business terminal”.

FIG. 29 is a diagram showing an example of a screen displayed on the business terminal 95. As shown in FIG. Here, message G6 prompting the staff to check the baggage ("The baggage carried by the user is different from the baggage checked by the user in the country of departure. It is possible that the user has mixed up the baggage. Please check.”), the user information G7, and the baggage information G8 are displayed on the display device 956. The baggage information G8 includes the registered face image IMG-06 of the user, the image IMG-07 of the baggage checked by the user when leaving the country, and the image IMG-07 of the baggage carried by the user during customs inspection procedures. 08 and included.

According to this embodiment, even if the user mistakenly receives another person's baggage in a baggage claim, it can be reliably detected at the customs inspection site. In addition, since the owner of the baggage carried by the user can also be identified, the user (owner) can reliably receive the checked baggage.

<Fourth Embodiment>
In the above-described third embodiment, the right/wrong combination of the user and the baggage carried by the user is determined based on the tag information. In contrast, the present embodiment differs from the third embodiment in that the correctness of the combination of the user and the baggage is determined by comparing the image of the baggage at the time of check-in with the image of the baggage at the time of inspection. there is

FIG. 30 is a sequence chart showing an example of processing in the customs inspection procedure of the information processing system according to this embodiment. This process is different from that in FIG. 27 in steps S1001 to S1006, and the steps after step S908 are common. Therefore, the points of difference will be described below.

In step S1001, the automatic customs gate device 80 acquires the user's face image and the baggage image of the baggage carried by the user.

At step S1002, the automatic customs gate device 80 transmits a verification request including the face image and the baggage image to the management server 10. FIG.

In step S1003, when the management server 10 receives the matching request from the automatic customs gate device 80, it matches the target face image of the user and the registered face image in a 1:N manner.

In step S1004, the management server 10 acquires the user information associated with the registered face image from the user information DB 11 when the matching result is match. Also, the management server 10 acquires a registered baggage image from the second baggage information DB 13 using the checked baggage ID included in the user information as a key.

In step S1005, the management server 10 executes image matching between the baggage image taken at the customs inspection site and the registered baggage image registered in the first country.

In step S1006, the management server 10 determines whether the combination of the user and the luggage carried by the user is correct or incorrect, based on the result of face collation in step S1003 and the result of image collation in step S1005. After that, the process moves to step S908.

Specifically, the user is the same person as the registrant, and the baggage image of the baggage carried by the user matches the registered baggage image of the checked baggage associated with the registrant. In this case, the management server 10 determines that the combination of the user and baggage is correct. In contrast, even if the user is authenticated as the same person as the registrant, the baggage image of the baggage carried by the user does not match the registered baggage image of the checked baggage associated with the registrant. , the management server 10 determines that the combination of the user and baggage is incorrect. If the user cannot be authenticated in step S1003, the registered baggage image cannot be obtained from the second baggage information DB 13 using the checked baggage ID included in the user information as a key. Omitted.

According to this embodiment, the baggage image captured by the user at the customs inspection area (touch point TP7) in the second country and the baggage image taken by the user at the baggage deposit area (touch point TP2) in the first country The image of the checked baggage is matched with the registered baggage image. As a result, in addition to the same effects as those of the third embodiment, it is possible to eliminate the need to attach a baggage tag to baggage, and to identify the owner of the baggage even if the baggage tag breaks down or is lost during transportation. Play.

<Fifth Embodiment>
In the above-described third and fourth embodiments, a case has been described in which it is automatically determined whether the combination of the user and the baggage carried by the user is correct or incorrect. On the other hand, in the present embodiment, the combination of the user and the baggage checked by the user in the first country, that is, the correct combination of the user and the baggage is displayed on the business terminal 95, thereby facilitating confirmation work by the staff. It is different from the third and fourth embodiments in that it supports.

FIG. 31 is a sequence chart showing an example of processing in the customs inspection procedure of the information processing system according to this embodiment.

First, the business terminal 95 captures the user's face with the biometric information acquisition device 958 to acquire the user's face image, and also captures the baggage carried by the user with the camera 960 to acquire the baggage image. acquire (step S1101).

Next, the business terminal 95 reads tag information from the baggage tag attached to the baggage carried by the user by means of the medium reader 959 (step S1102).

Next, the business terminal 95 transmits a matching request including the user's face image (target face image) and tag information to the management server 10 (step S1103). As a result, the business terminal 95 requests the management server 10 to match the target face image of the user with a plurality of registered face images registered in the user information DB 11 of the management server 10 in a one-to-N correspondence. do.

Next, when the management server 10 receives the matching request from the business terminal 95, the management server 10 matches the target face image of the user and the registered face image by 1:N (step S1104). It should be noted that if the matching result is matching, the management server 10 extracts user information associated with the registered face image from the user information DB 11 . The user information includes the user ID and the checked baggage ID of the checked baggage actually checked by the user.

Next, the management server 10 acquires user information from the user information DB 11 using the checked baggage ID included in the received tag information as a key (step S1105). This user information includes the user ID of the person who deposited the checked baggage, that is, the owner of the checked baggage.

Next, the management server 10 transmits the collation result and the user information in step S1104 to the business terminal 95 (step S1106).

Next, when receiving the matching result from the management server 10, the business terminal 95 determines whether or not the user has succeeded in face authentication (step S1107).

If the business terminal 95 determines that the user has failed face authentication (step S1107: NO), the business terminal 95 notifies an error message (step S1108) and terminates the process.

On the other hand, when the business terminal 95 determines that the user has succeeded in face authentication (step S1107: YES), the process proceeds to step S1109.

In step S<b>1109 , the business terminal 95 displays the registered face image included in the user information received from the management server 10 on the display device 956 . The business terminal 95 displays the face image of the owner of the baggage carried by the user, thereby making it possible to judge whether the user who is carrying out the customs inspection procedure is the same person as the owner of the baggage. . If the attendant determines that the user is the same person as the owner and that the combination of the user and the baggage carried by the user is correct, the process proceeds to step S1110.

Next, the business terminal 95 executes customs inspection procedures for the user based on the user information (step S1110).

Next, the business terminal 95 determines whether or not the user satisfies predetermined immigration requirements (step S1111). Here, if the business terminal 95 determines that the user does not meet the prescribed immigration requirements (step S1111: NO), an error message such as "Immigration requirements have not been met." is notified (step S1112), and the process ends.

On the other hand, if the business terminal 95 determines that the user satisfies the predetermined entry requirements (step S1111: YES), the user can enter the second country.

Next, the business terminal 95 requests the management server 10 to update the database (step S1113). The update request data includes, for example, the user ID and checked baggage ID.

Upon receiving the update request from the business terminal 95, the management server 10 updates the statuses in the user information DB 11 and the second baggage information DB 13 (step S1114), and terminates the process.

FIG. 32 is a diagram showing an example of a screen displayed on the business terminal 95. As shown in FIG. Here, a message G9 ("Please confirm whether the owner of the baggage that the user is carrying and the user are the same person.") prompting the attendant to check the baggage, and Information G10 and carry-on baggage information G11 are displayed on the display device 956. FIG. User information G10 includes a registered face image IMG-09 of a user undergoing customs inspection procedures. On the other hand, the carry-on baggage information G11 includes a facial image IMG-10 of the owner of the baggage carried by the user and an image IMG-11 of the baggage carried by the user during customs inspection procedures. is

According to this embodiment, by displaying the face image of the owner of the baggage on the business terminal 95, it is possible to efficiently support the checking work of the staff regarding the correctness of the combination of the user and the baggage carried by the user. can.

<Sixth embodiment>
In the fifth embodiment described above, the face image of the owner of the baggage is acquired based on the tag information, and the face image is displayed on the screen for the attendant. On the other hand, in the present embodiment, based on the result of face matching between the user's face image taken at the customs inspection site and the registered face image, the baggage image of the baggage actually checked in by the user in the first country is acquired and the image of the baggage is displayed on the screen for the attendant.

FIG. 33 is a sequence chart showing an example of processing in the customs inspection procedure of the information processing system according to this embodiment. This process is the same as in FIG. 31 except for steps S1201 to S1206. Therefore, the points of difference will be described below.

In step S1201, the management server 10 acquires user information associated with the registered face image from the user information DB 11 when the matching result of the face matching in step S1104 is matching. The user information includes the user ID and the checked baggage ID of the checked baggage actually checked by the user.

In step S1202, the management server 10 acquires a registered baggage image from the second baggage information DB 13 using the checked baggage ID included in the received tag information as a key.

In step S<b>1203 , the management server 10 transmits the collation result, user information and registered baggage image to the business terminal 95 .

In step S1204, upon receiving the matching result from the management server 10, the business terminal 95 determines whether or not the user has succeeded in face authentication.

If the business terminal 95 determines that the user has failed face authentication (step S1204: NO), the business terminal 95 notifies an error message (step S1205) and terminates the process.

On the other hand, when the business terminal 95 determines that the user has succeeded in face authentication (step S1204: YES), the process proceeds to step S1206.

In step S<b>1206 , the business terminal 95 displays the registered baggage image received from the management server 10 on the display device 956 . The business terminal 95 may further display the baggage image acquired in step S1101 on the display device 956 as a comparison target with the registered baggage image. By displaying the registered baggage image of the baggage actually checked in the first country by the user, the business terminal 95 displays the checked baggage checked in by the user in the first country and the baggage carried by the user in the second country. Let the staff judge whether or not it is the same as the baggage that is in the bag. If the attendant determines that the baggage is the same as the checked baggage and that the combination of the user and the baggage carried by the user is correct, the process proceeds to step S1110.

FIG. 34 is a diagram showing an example of a screen displayed on the business terminal 95. As shown in FIG. Here, a message G12 prompting the staff to check the baggage ("Please confirm whether the owner of the baggage carried by the user is the same as the checked baggage that the user checked in in the first country is Please.”), the user information G13, and the carry-on baggage information G14 are displayed on the display device 956. FIG. The user information G13 includes a registered face image IMG-12 of the user undergoing customs inspection procedures and an image IMG-13 of checked baggage checked in the first country. On the other hand, the carry-on baggage information G14 includes an image IMG-14 of the baggage carried by the user during customs inspection procedures.

According to this embodiment, by displaying on the business terminal 95 the image of the baggage actually checked in in the first country by the user who is going through the customs inspection procedures, the user and the baggage carried by the user can It is possible to efficiently support the confirmation work of the person in charge regarding the correctness of the combination of .

<Seventh embodiment>
FIG. 35 is a functional block diagram of the information processing device according to this embodiment. The information processing apparatus 100 includes a biometric information acquiring section 100A, a biometric matching section 100B, and a guiding section 100C. 100 A of biometric information acquisition parts acquire a user's biometric information in an arrival airport. The biometric matching unit 100B performs matching processing between the biometric information and the registered biometric information of the registrant who checked the baggage with the airline company at the departure airport. The guidance unit 100C outputs guidance information including the pick-up location and pick-up start time at the arrival airport of the baggage associated with the registered biometric information to the user who has been authenticated as the same person as the registrant by the verification process.

According to the present embodiment, an information processing apparatus 100 is provided that allows a user to efficiently receive baggage at an arrival airport.

<Modified embodiment>
Although the present invention has been described with reference to the embodiments, the present invention is not limited to the above-described embodiments. Various modifications that can be understood by those skilled in the art are possible in the configuration and details of the present invention without departing from the gist of the present invention. For example, an embodiment in which a part of the configuration of any one of the embodiments is added to another embodiment, or an embodiment in which a part of the configuration of another embodiment is replaced with another embodiment is also an embodiment to which the present invention can be applied. should be understood.

Further, in the first and second embodiments described above, the notification destination (output destination) of the guidance information was limited to the signage terminal 90 installed at the airport, but the notification destination is not limited to this. By associating the contact information of the user terminal possessed by the user with the boarding reservation information of the user, the user terminal may be notified of the guidance information.

For example, when the user stands in front of the signage terminal 90 and the user is identified as the same person as the registrant by face authentication, an e-mail is sent to the contact of the mobile terminal (user terminal) associated with the user ID. may be configured to transmit the guidance information.

In addition, in the above-described first and second embodiments, a configuration has been described in which guidance information regarding the receipt of checked baggage is provided to the user by printing on a screen display paper medium (see FIGS. 16 and 22). The method of providing guidance information is not limited to these. For example, the signage terminal 90 may provide guidance information to the user by displaying a code such as a two-dimensional bar code recording the guidance information. In this case, the user can easily store the guidance information in the smartphone by reading the code using the smartphone.

Also, it is preferable to configure so that the display language of the guidance information can be switched for each user. For example, by including attribute information related to the user's native language in the user information of the user identified by face recognition, guidance information including the pick-up location and pick-up start time can be provided in the user's native language. It can be displayed and convenience is improved.

In addition, in the above-described fourth embodiment, after the face image matching process, the management server 10 performs the baggage image of the baggage carried by the user and the registered baggage registered in advance for the user in the second baggage information DB 13. The configuration for matching images has been described. However, the order of the facial image matching process and the baggage image matching process may be reversed. Specifically, the management server 10 compares the baggage image with the registered baggage image registered in the second baggage information DB 13 on a one-to-N basis, and identifies the check-in baggage ID that matches. Next, the management server 10 acquires the registered face image of the owner from the user information DB 11 using the checked baggage ID as a key. The management server 10 performs one-to-one face matching between the user's face image and the owner's registered face image. As a result, as in the case of the fourth embodiment, it is possible to automatically determine whether the combination of the user and baggage is correct or incorrect.

In addition, in the sixth embodiment described above, the image of the checked baggage that the user checked in in the first country was displayed on the business terminal 95. You may display the information which shows the feature on appearance, such as.

In addition, in the above-described fifth embodiment, the registered face image of the registrant (owner) associated with the checked baggage ID included in the read tag information is displayed on the business terminal 95, and the user is informed by the staff that the user owns the baggage. The configuration for determining whether or not the user is the same person has been described. However, as in the fourth embodiment, the configuration may be such that the baggage image of the baggage carried by the user is acquired. In this case, the management server 10 acquires the face image of the owner by collating the image of the baggage acquired from the business terminal 95 with the registered baggage image registered in the second baggage information DB 13 . can be output to

Each embodiment also includes a processing method in which a program for operating the configuration of the embodiment is recorded on a recording medium so as to realize the functions of the above embodiment, the program recorded on the recording medium is read as code, and the computer executes the program. included in the category of That is, a computer-readable recording medium is also included in the scope of each embodiment. In addition to the recording medium on which the above program is recorded, the program itself is also included in each embodiment.

As the recording medium, for example, a floppy (registered trademark) disk, hard disk, optical disk, magneto-optical disk, CD-ROM, magnetic tape, non-volatile memory card, etc. can be used. Further, not only the program recorded on the recording medium alone executes the process, but also the one that operates on the OS and executes the process in cooperation with other software and functions of the expansion board. included in the category of

Some or all of the above-described embodiments can also be described as the following additional remarks, but are not limited to the following.

(Appendix 1)
a biometric information acquisition unit that acquires biometric information of a user at an arrival airport;
a biometric matching unit that performs a matching process between the biometric information and registered biometric information of a registrant who has checked baggage with an airline company at the departure airport;
Guidance for outputting guide information including a pick-up location at the airport of arrival and pick-up start time of the baggage associated with the registered biometric information to the user who has been authenticated as the same person as the registrant by the verification process. Department and
Information processing device.

(Appendix 2)
an identification unit that identifies the position of the baggage based on information obtained from equipment provided on the transportation route of the baggage at the arrival airport;
The information processing apparatus according to appendix 1, further comprising:

(Appendix 3)
further comprising a tag information acquisition unit that acquires tag information read by the device from the wireless tag attached to the baggage,
The identifying unit identifies the location of the baggage for each piece of baggage based on the installation location of the device and the tag information.
The information processing device according to appendix 2.

(Appendix 4)
further comprising an image matching unit that performs a matching process between a baggage image of the baggage photographed by the device on the transportation route and a registered baggage image of the baggage photographed at the departure airport,
The identifying unit identifies the baggage position for each piece of baggage based on the installation location of the device and the matching result between the baggage image and the registered baggage image.
The information processing device according to appendix 2.

(Appendix 5)
The guide unit includes the luggage position in the guide information and outputs the guide information.
5. The information processing apparatus according to any one of Appendices 2 to 4.

(Appendix 6)
further comprising a position acquisition unit that acquires information on the user's current position at the arrival airport;
The guidance unit outputs the guidance information including the time required for the user to move from the current location to the pick-up location.
6. The information processing apparatus according to any one of Appendices 1 to 5.

(Appendix 7)
The guidance unit outputs the required time for each available means of transportation when the user moves from the current location to the pickup location.
The information processing device according to appendix 6.

(Appendix 8)
The guidance unit outputs a map including a route from the current position to the pick-up location in the guidance information.
The information processing device according to appendix 6 or 7.

(Appendix 9)
The guide unit outputs, in the guide information, a congestion situation at a place where the procedure imposed on the user is performed while the user moves from the current position to the pick-up place.
9. The information processing apparatus according to any one of Appendices 6 to 8.

(Appendix 10)
The guidance unit changes the display language of the guidance information based on the attribute information of the registrant associated with the registered biometric information.
10. The information processing apparatus according to any one of Appendices 1 to 9.

(Appendix 11)
The guide unit outputs the guide information to a display terminal installed within a section from the arrival gate of the aircraft to the pick-up location.
11. The information processing apparatus according to any one of Appendices 1 to 10.

(Appendix 12)
The guide unit outputs print data for printing the guide information on a paper medium to the display terminal.
12. The information processing device according to appendix 11.

(Appendix 13)
The guidance unit outputs the guidance information to a terminal carried by the user;
12. The information processing apparatus according to any one of Appendices 1 to 11.

(Appendix 14)
The biometric information acquisition unit further acquires second biometric information of the user who has checked in the baggage at the departure airport,
The biometric matching unit further performs biometric matching between the second biometric information and the registered biometric information,
a processing unit that associates the baggage with the registered biometric information when a matching result between the second biometric information and the registered biometric information is matched;
14. The information processing apparatus according to any one of appendices 1 to 13, further comprising:

(Appendix 15)
The registered biometric information is any one of a face image, a fingerprint image, and an iris image,
15. The information processing apparatus according to any one of Appendices 1 to 14.

(Appendix 16)
a step of obtaining biometric information of a user at an arrival airport;
a step of matching the biometric information with registered biometric information of a registrant who has checked baggage with an airline at the departure airport;
A step of outputting guidance information including a pick-up location at the airport of arrival and pick-up start time of the baggage associated with the registered biometric information to the user who has been authenticated as the same person as the registrant by the verification process. and,
An information processing method comprising:

(Appendix 17)
to the computer,
a step of obtaining biometric information of a user at an arrival airport;
a step of matching the biometric information with registered biometric information of a registrant who has checked baggage with an airline at the departure airport;
A step of outputting guidance information including a pick-up location at the airport of arrival and pick-up start time of the baggage associated with the registered biometric information to the user who has been authenticated as the same person as the registrant by the verification process. and,
A recording medium on which a program for executing

NW1, NW2...Network 1...First airport system 2...Second airport system 10...Management server 11...User information DB
12 First baggage information DB
13 Second baggage information DB
14 ... required time information DB
20 Check-in terminal 30 Automatic baggage drop machine 35 Baggage conveyor 40 Security inspection device 50 First automated gate device 60 Boarding gate device 70 Second 2 Automated gate device 80 Automatic customs gate device 81 Entrance gate terminal 82 Exit gate terminal 90 Signage terminal 95 Business terminal

Claims (18)

a biometric information acquisition unit that acquires biometric information of a user at an arrival airport;
a biometric matching unit that performs a matching process between the biometric information and registered biometric information of a registrant who has checked baggage with an airline company at the departure airport;
a guidance unit that outputs guidance information regarding a reception start time at the arrival airport of the baggage associated with the registered biometric information to the user who has been authenticated as the same person as the registrant by the verification process;
Information processing device. an identification unit that identifies the position of the baggage based on information obtained from equipment provided on the transportation route of the baggage at the arrival airport;
The information processing apparatus according to claim 1, further comprising: further comprising a tag information acquisition unit that acquires tag information read by the device from the wireless tag attached to the baggage,
The identifying unit identifies the location of the baggage for each piece of baggage based on the installation location of the device and the tag information.
The information processing apparatus according to claim 2. further comprising an image matching unit that performs a matching process between a baggage image of the baggage photographed by the device on the transportation route and a registered baggage image of the baggage photographed at the departure airport,
The identifying unit identifies the baggage position for each piece of baggage based on the installation location of the device and the matching result between the baggage image and the registered baggage image.
The information processing apparatus according to claim 2. The guide unit includes the luggage position in the guide information and outputs the guide information.
The information processing apparatus according to any one of claims 2 to 4. further comprising a position acquisition unit that acquires information on the user's current position at the arrival airport;
The guidance unit outputs the guidance information including the time required for the user to move from the current location to the baggage claim location.
The information processing apparatus according to any one of claims 1 to 5. The guidance unit outputs the required time for each available means of transportation when the user moves from the current location to the pickup location.
The information processing device according to claim 6 . The guidance unit outputs a map including a route from the current position to the pick-up location in the guidance information.
The information processing apparatus according to claim 6 or 7. The guide unit outputs, in the guide information, a congestion situation at a place where the procedure imposed on the user is performed while the user moves from the current position to the pick-up place.
The information processing apparatus according to any one of claims 6 to 8. The guide unit outputs the guide information to a display terminal installed within a section from the arrival gate of the aircraft to the pick-up location.
The information processing apparatus according to any one of claims 6 to 9. The guide unit outputs print data for printing the guide information on a paper medium to the display terminal.
The information processing apparatus according to claim 10. The guidance unit outputs the guidance information to a terminal carried by the user;
The information processing apparatus according to any one of claims 1 to 10. The guidance unit changes the display language of the guidance information based on the attribute information of the registrant associated with the registered biometric information.
The information processing apparatus according to any one of claims 1 to 12. The biometric information acquisition unit further acquires second biometric information of the user who has checked in the baggage at the departure airport,
The biometric matching unit further performs biometric matching between the second biometric information and the registered biometric information,
a processing unit that associates the baggage with the registered biometric information when a matching result between the second biometric information and the registered biometric information is matched;
The information processing apparatus according to any one of claims 1 to 13, further comprising: The registered biometric information is any one of a face image, a fingerprint image, and an iris image,
The information processing apparatus according to any one of claims 1 to 14. a computer acquiring biometric information of a user at an arrival airport;
a step in which the computer performs matching processing between the biometric information and registered biometric information of a registrant who has checked baggage with an airline at the departure airport;
A step in which the computer outputs guidance information regarding the start time of receiving the baggage at the airport of arrival associated with the registered biometric information to the user who has been authenticated as the same person as the registrant by the verification process. and,
An information processing method comprising: to the computer,
a step of obtaining biometric information of a user at an arrival airport;
a step of matching the biometric information with registered biometric information of a registrant who has checked baggage with an airline at the departure airport;
a step of outputting guidance information regarding the reception start time of the baggage at the airport of arrival associated with the registered biometric information to the user who has been authenticated as the same person as the registrant by the verification process;
program to run the a biometric information acquisition unit that acquires biometric information of a user at an arrival airport, and requests an external device to execute matching processing between the biometric information and the registered biometric information of a registrant who has checked baggage with an airline company at the departure airport; ,
The reception start time of the baggage associated with the registered biometric information at the airport of arrival for the user authenticated as the same person as the registrant based on the result of the verification process obtained from the external device. a guidance unit that outputs guidance information about
Information processing device.

Images