JP7151013B1 - Reception system and program - Google Patents

Abstract

A visiting company or the like that introduces a reception system performs reception processing without installing a visitor reception terminal. A reception system (10) in which servers (200, 500) and a plurality of user terminals (300) in which application software is installed are connected via the Internet, respectively, and reception processing can be performed using visitor mobile terminals. ), the server has communication means (201, 501), storage means (203, 503) for storing Web information used for reception of visitors, and processing means (202, 502), When a predetermined two-dimensional code is read by the visitor's mobile terminal, the means transmits the web information to the visitor's mobile terminal, and based on the web information, the pass entered by the visitor on the web page displayed on the visitor's mobile terminal. Upon receiving the code, the processing means checks the visitor information and the visiting information associated with the passcode and notifies the first user terminal based on the visiting information. [Selection drawing] Fig. 1

Description

Application of Article 30, Paragraph 2 of the Patent Act Posted on the website (address: https://raku-neko.jp/news/2021/20211005/) on October 5, 2021 (Publications, etc.) Reiwa 4 Posted on the website (address https://raku-neko.jp/news/2022/20220324/) on March 24, 2020

The present invention relates to a reception system and program for notifying a person in charge of a visit by a visitor.

2. Description of the Related Art Conventionally, there has been known a reception system that notifies a person in charge of a visiting company or the like that a visitor has visited. In Patent Document 1, a visitor reception terminal 100, a server 200, and a plurality of user terminals 300a to 300x (mobile terminals, etc. of persons in charge of visited companies, etc.) are configured and connected to each other via the Internet. A reception system is disclosed. The server 200 automatically acquires visitor information and visiting destination information based on the information acquired from the visitor reception terminal 100 via the Internet, and based on the visitor information and voice information registered in advance. A generating means 202b for generating voice data for notifying the visit of a visitor by voice synthesis, and sending voice data to a user terminal among a plurality of user terminals 300a to 300x based on visited destination information by peer-to-peer communication. and communication means 201 . According to the reception system disclosed in Patent Literature 1, voice data can be received by the person in charge's mobile terminal or the like without using a telephone line.

JP 2021-163015 A

However, in the reception system disclosed in Patent Document 1, users such as visiting companies that introduce the reception system need to install a tablet terminal, a touch panel display, a personal computer, or the like as a reception terminal for visitors. For this reason, it takes time and effort to prepare and manage the visitor reception terminal for the user who introduces the reception system, and the introduction cost increases. In addition, visitors may be reluctant to operate a visitor reception terminal that has been touched by an unspecified number of other people at the time of reception. In addition, if there are many visitors at the same time, there will be a queue for reception, which is a disadvantage for both the user and the visitors.

SUMMARY OF THE INVENTION Accordingly, it is an object of the present invention to allow a visiting company or the like that introduces a reception system to perform reception processing without installing a visitor reception terminal.

The reception system of the present invention is a reception system in which a server and a plurality of user terminals installed with application software are connected via the Internet, and reception processing can be performed using visitor mobile terminals, wherein the server is a communication means capable of communicating with the visitor mobile terminal and the plurality of user terminals via the Internet; a storage means for storing Web information used for reception of visitors; The means transmits the Web information stored in the storage means to the visitor portable terminal when a predetermined two-dimensional code is read by the visitor portable terminal at the time of reception of the visitor, and based on the Web information receives the passcode entered by the visitor on the web page displayed on the visitor portable terminal, and the processing means collates the visitor information and the visiting destination information associated with the passcode, and A first user terminal among the user terminals based on the visited information is notified of the visit of the visitor.

The program of the present invention includes steps of issuing a pass code for accepting visitors in advance, and sending Web information used for accepting visitors to the visitor mobile terminal when a predetermined two-dimensional code is read by the visitor mobile terminal. a step of transmitting, a step of receiving the passcode entered by the visitor on the web page displayed on the visitor mobile terminal based on the web information, and visitor information and visiting destination associated with the passcode A computer is caused to execute a step of collating information, and a step of notifying a first user terminal based on the visited information among the plurality of user terminals in which the application software is installed.

Other objects and features of the present invention are described in the following embodiments.

According to the present invention, a visiting company or the like that introduces a reception system can perform reception processing without installing a visitor reception terminal.

1 is a block diagram of a reception system according to this embodiment; FIG. It is a flow chart which shows processing of a reception system concerning this embodiment. 4 is a flow chart showing processing of a reception Web server according to the embodiment; It is a flow chart which shows processing of a server concerning this embodiment. FIG. 10 is an explanatory diagram of an example of a reception setting screen and a position detection process according to the embodiment; It is an example of a new appointment creation screen according to the present embodiment. It is an explanatory view of visitor reception processing using the visitor portable terminal concerning this embodiment. It is an explanatory view of visitor reception processing using the visitor portable terminal concerning this embodiment.

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described with reference to the drawings.

(Overall configuration of reception system)
First, with reference to FIG. 1, a schematic configuration of the reception system of this embodiment will be described. FIG. 1 is a block diagram of the reception system 10. As shown in FIG.

The reception system 10 includes a visitor mobile terminal 100 , a server (reception system server) 200 , a plurality of user terminals 300 , and a reception Web server 500 . In this embodiment, the reception system 10 has two servers, the server 200 and the reception Web server 500, but is not limited to this, and has both the function of the server 200 and the function of the reception Web server 500. A single server (common server) may be used.

The visitor mobile terminal 100 is, for example, the visitor's own smartphone, but is not limited to this, and is an electronic device with a communication function selected by the visitor (installed in a visited company, etc., and touched by an unspecified number of people). If it is something other than an electronic device that may be stolen), it may be a visitor's tablet terminal, a touch panel display, a personal computer, or the like. The server 200 is a main reception system server that provides reception system services (and a program for realizing the reception system), and is owned or managed by a service provider (reception system administrator). Server 200 may be a cloud server that is physically located away from the service provider. In this case, the service provider can manage and operate the reception system via the Internet (including, but not limited to, not only WAN but also other networks such as LAN) 400. . The user terminal 300 is, for example, a mobile terminal such as a smart phone, but is not limited to this, and may be a personal computer or other electronic equipment having a communication function.

The visitor mobile terminal 100 , the server 200 , the user terminal 300 , and the reception Web server 500 are capable of wired or wireless communication with each other via the Internet 400 . This embodiment can also be applied to communication via a LAN that is not connected to the Internet 400 or a LAN that is connected to the Internet 400 via a router. In this embodiment, it is assumed that users A, B, C, . . . 1, user terminals 300a, 300b, 300c, . . . , 300x owned by users A, B, C, .

The visitor portable terminal 100 includes communication means 101 , processing means 102 , display means 103 , operation means 104 and storage means 105 . The operation means 104 is provided for operation by a visitor, and includes a touch panel configured with a part of the display means 103, a two-dimensional code reading device such as a QR code (registered trademark), and the like. The operation means 104 may also include operation buttons, a keyboard, a mouse, or the like. The processing means 102 causes the display means 103 of the visitor portable terminal 100 to display a Web page based on the predetermined Web information received from the reception Web server 500 in response to the operation of the operation means 104 by the visitor. is a processor (CPU) that performs various processes necessary for processing operation information by a visitor. The storage means 105 is a memory that stores a program necessary for executing each function of the visitor portable terminal 100 forming part of the reception system 10 . The communication means 101 communicates with the reception Web server 500 via the Internet 400 and exchanges necessary information with the reception Web server 500 . The display unit 103 is a display such as a liquid crystal panel or organic EL, and displays a web page based on predetermined web information received from the reception web server 500 .

The server 200 comprises communication means 201 , processing means 202 and storage means 203 . The communication means 201 can communicate with the reception Web server 500 and each user terminal 300 via the Internet 400 . For example, the communication means 201 receives visitor information (text information indicating the company name, name, etc. of the visitor) from the reception Web server 500 according to the operation of the visitor mobile terminal 100, 300).

The processing unit 202 is a processor (CPU) that performs various processes necessary for notifying the visiting destination based on the visitor information and the like transmitted from the reception Web server 500 . In the present embodiment, the processing means 202 has an acquisition means 202a, and includes visitor information and visiting destination information associated with the passcode input by the visitor via the visitor mobile terminal 100 (or directly input by the visitor). (text information indicating the name, department, etc. of the person in charge at the company to be visited). The processing means 202 also generates voice data based on the visitor information and voice information registered in advance (for example, voice information stored in the storage means 203 in advance). If necessary, the processing means 202 may generate display data based on visitor information and pre-registered display information (display information stored in the storage means 203).

The storage means 203 is a memory that stores a program (reception system program) 204 for controlling the overall operation of the reception system and managing each operation. The program 204 causes a computer such as the processing means 202 to execute the control method of the reception system 10 . The storage means 203 also stores a database 205 relating to visitor information and terminal information of each person in charge (information of each user terminal 300). As for the terminal information of each person in charge, if a telephone number is assigned to each user terminal, the person in charge or administrator needs to set the telephone number (mobile phone number) of the user terminal one by one. On the other hand, if an application is installed on each user terminal 300 and it is possible to make a call to the application, the name of the person in charge who made the login setting and the user terminal By transmitting a unique ID (peer ID) to the server 200, automatic linking becomes possible.

The processing means 202 executes the program 204, and based on the visitor information transmitted from the reception Web server 500 via the Internet 400, while referring to the database 205 as necessary, ) is specified, and the method of notifying the person in charge to the user terminal 300 (notification to an application, notification to a telephone number, notification to a chat tool, or the like) is specified. The visiting destination may be specified by the visitor operating the visitor portable terminal 100 or may be registered in the server 200 in advance. The method of notifying the user terminal 300 of the person in charge is registered in the database 205 . The communication means 201 uses the notification method specified by the processing means 202 to notify the user terminal 300 of the person in charge. At least part of the functions of the server 200 are realized by a server owned and managed by the service provider, and other part of the functions of the server 200 are realized by a cloud server different from the server owned and managed by the service provider. It may be configured to

The user terminal 300 comprises communication means 301 , processing means 302 , display means 303 , operation means 304 and storage means 305 . Communication means 301 receives notifications from server 200 . The processing means 302 performs various processes necessary for notifying the visitor information received from the server 200 according to the notification method specified by the server 200 for each user. The display means 303 is a display such as a liquid crystal panel or organic EL, and displays the visitor information received from the server 200 according to the notification method described above. The operation means 304 can be configured by operation buttons or the like, and may be a touch panel or the like configured by including a part of the display means 303 . The storage means 305 is a memory for storing programs (application software, hereinafter referred to as “apps”) for realizing functions executed in the user terminal 300 among programs for executing the reception system 10 of the present embodiment. is. This program (application) can be downloaded to the user terminal 300 via the Internet and installed in the storage means 305 .

The reception Web server 500 comprises communication means 501 , processing means 502 and storage means 503 . Communication means 501 can communicate with visitor mobile terminal 100 and server 200 via Internet 400 . When the reception Web server 500 and the server 200 are used as a common server, the communication means 501 and the communication means 201 are common communication means. As will be described later, the processing means 502 checks the visitor information (visitor's affiliation, name, visit time, etc.) associated with the passcode and the visitor information, etc. The acceptance process is performed based on the two-dimensional code and the preset passcode. The storage means 503 stores Web information used for reception of a visitor (information such as HTML related to a Web page to be displayed on the visitor portable terminal 100 when the two-dimensional code is read by the visitor portable terminal 100 during reception processing), etc. , and stores a program 504 used for communicating with the visitor portable terminal 100 .

GNSS (Global Positioning Satellite System) 600 is position detection means such as GPS (Global Positioning System). During the reception process, the processing means 102 of the visitor portable terminal 100 acquires the position data of the visitor portable terminal 100 using the GNSS 600 and the visited destination according to the program stored in the Web information received from the reception Web server 500. It compares with the position data of the two-dimensional code set in advance as the position of the company or the like.

The overall functions of the reception system 10 of the present embodiment include a program stored in the reception Web server 500 (visitor reception program), a program stored in the server 200 (server program), and a user terminal 300. It can be implemented by operating an installed program (user terminal program, that is, an application installed in the user terminal).

(Overall processing of reception system 10)
Next, the overall processing of the reception system 10 will be described with reference to FIG. FIG. 2 is a flowchart showing the overall processing of the reception system 10. As shown in FIG. First, in step S101, the reception system 10 performs processing by the reception Web server 500 according to the operation of the visitor mobile terminal 100 by the visitor. In this embodiment, the visitor uses the visitor mobile terminal 100 to access the web page based on the web information received from the reception web server 500, using a pre-issued passcode or visitor information such as name and affiliation and visitor information. Input the visiting information such as the name and affiliation of the person in charge. Subsequently, in step S<b>102 , the reception system 10 performs processing by the server 200 based on the information received from the reception Web server 500 . The server 200 mainly performs processing for notifying the user terminal 300 of the designated person in charge of a visitor according to the registered notification method (for example, based on information such as a passcode entered by the visitor). generates voice data using an automatic voice synthesis technology, and notifies a specific user terminal 300 of the visitor using the voice data). Subsequently, in step S103, the reception system 10 performs processing by the user terminal 300 of the person in charge, who is the visitor of the visitor, according to the instruction from the server 200. FIG. When the person in charge receives the visitor notification at the user terminal 300, he/she can respond to it.

(Processing of Reception Web Server 500)
Next, the processing (step S101) by the reception Web server 500 of the reception system 10 will be described in detail. In the reception system 10 of the present embodiment, a user of a visited company or the like performs reception settings as initial settings of the reception system 10 . FIG. 5A is an example of a reception setting screen according to this embodiment. The reception setting screen shown in FIG. 5(a) is displayed on the display means of the electronic device such as the user terminal 300, which can be set by the user. As shown in FIG. 5( a ), on the reception setting screen, the name of the company (visited company) that the reception system 10 has been introduced, the fact that the reception process will be performed using a two-dimensional code, contact information, address, etc. can be set. On the reception setting screen, the location information of the two-dimensional code, that is, the longitude and latitude corresponding to the address of the visited company, is automatically determined by referring to the database of the Geospatial Information Authority of Japan based on the entered address of the visited company. is entered in Alternatively, the latitude and longitude may be entered manually. Location information such as address, latitude, and longitude are stored in database 205 . This initial setting may be performed only when the introduction of the reception system 10 is started.

Further, in this embodiment, the reception system 10 can send a passcode in advance to a contact such as an e-mail address of a prospective visitor according to an instruction (appointment) from a person in charge of a company or the like to be visited. FIG. 6 is an example of a new appointment creation screen according to this embodiment. The new appointment creation screen shown in FIG. 6 is displayed on the display means of the electronic device such as the user terminal 300 that can be set by the user. If there is a prospective visitor, the person in charge displays on the screen as shown in FIG. Enter your message, etc. By pressing the registration button on this screen, each information including the passcode used for processing the visitor is sent to the mail address of the prospective visitor. These input processing and passcode transmission are performed for each prospective visitor.

FIG. 3 is a flow chart showing the processing of the reception Web server 500. As shown in FIG. The flow of FIG. 3 starts when a visitor uses the visitor portable terminal 100 to read the two-dimensional code 50 installed at the reception desk of the visited company or the like. FIG. 7(a) is an explanatory diagram of the two-dimensional code 50 installed at the reception desk of the visited company. The two-dimensional code 50 can be printed by downloading the image displayed on the management screen and pasting the image of the two-dimensional code 50 on the template file of the mount. Alternatively, a sheet of paper on which the two-dimensional code 50 is printed may be fixed to an acrylic stand or the like.

FIG. 7B is a diagram showing a state in which a visitor reads the two-dimensional code 50 using the camera of the visitor portable terminal 100. FIG. In this embodiment, the two-dimensional code 50 is a QR code (registered trademark), but is not limited to this, and may be another two-dimensional code. The two-dimensional code has URL information for connecting the visitor portable terminal 100 to the reception Web server 500 and displaying the reception screen on the visitor portable terminal 100 .

First, in step S201 of FIG. 3, it is determined whether or not the current position is in the vicinity of the visited company. For example, when the visitor mobile terminal 100 is used to read the two-dimensional code 50 , the processing means 102 of the visitor mobile terminal 100 detects the visitor detected by the GNSS 600 according to the program stored in the web information received from the reception web server 500 . Information indicating the position of the mobile terminal 100 is compared with information indicating the position (latitude and longitude) of the two-dimensional code 50 preset on the reception setting screen shown in FIG. 5(a). When the processing means 102 determines that the position of the visitor mobile terminal 100 and the position of the two-dimensional code 50 are more than a predetermined distance, this flow is terminated without performing reception processing according to the flow of FIG. do. FIG. 5B is an explanatory diagram of the position detection process. Whether or not these positions are separated from each other by a predetermined distance can be determined by, for example, centering on the preset position of the two-dimensional code 50 (for example, latitude: 38.0°, longitude: 140.0°). It is determined whether or not the position of the visitor portable terminal 100 is within a radius of about Xm.

On the other hand, when the processing means 102 determines that the position of the visitor portable terminal 100 and the position of the two-dimensional code 50 are within the predetermined distance, the process proceeds to step S202. By performing processing based on such position information, it is possible to prevent the user from receiving a call when the two-dimensional code of the reception system 10 is taken out to a place different from the installation place. Also, it is possible to prevent a visitor from erroneously calling a user based on the history information of the visitor portable terminal 100 . In this embodiment, based on information indicating the position of the visitor mobile terminal 100 received from the visitor mobile terminal 100, the processing means 202 of the server 200 and the processing means 502 of the reception Web server 500 determine the location of the visitor mobile terminal 100. It may be determined whether the position of the two-dimensional code 50 is within a predetermined distance. In this embodiment, step S201 is not essential, and depending on whether or not the visited company has set in advance to determine whether the current position of the visitor portable terminal 100 is near the visited company, step S201 is performed. Then, it may be determined whether to go through step S201 or omit it.

In step S<b>202 , the communication means 501 of the reception Web server 500 transmits the Web information stored in the storage means 503 to the visitor mobile terminal 100 . Then, the visitor mobile terminal 100 displays a reception screen (web page) based on the web information received from the reception web server 500 . Subsequently, in step S203, the processing means 502 of the reception Web server 500 determines whether or not the visitor has selected the passcode input as the reception method. Specifically, first, the visitor portable terminal 100 transmits information about which reception method the visitor has selected to the reception Web server 500 . Next, when the processing means 502 of the reception Web server 500 determines that the visitor has selected the passcode input as the reception method, the reception Web server 500 sends the Web information for displaying the passcode input screen to the visitor portable terminal 100. Send. Next, the visitor mobile terminal 100 displays a passcode input screen based on the web information received from the reception web server 500 .

FIG. 7(c) is an example of a reception screen displayed on the visitor portable terminal 100. As shown in FIG. When the visitor selects the passcode input on the reception screen, it is determined that the passcode input has been selected as the reception method by selecting "those with an appointment". If passcode input is selected, the process proceeds to step S204. In step S204, the visitor inputs a passcode. FIG. 7D is an example of the passcode input screen. As shown in FIG. 7(d), the visitor can input, for example, a 4-digit passcode (passcode issued in advance) on the screen displayed on the visitor portable terminal 100. FIG.

Subsequently, in step S205, the visitor portable terminal 100 transmits the input passcode to the reception Web server 500. FIG. Then, the processing means 202 of the server 200 receives the passcode transmitted from the reception Web server 500, refers to the database 205 as necessary, and obtains the visitor information and visiting destination information associated with the input passcode. match. Subsequently, in step S206, the processing means 202 of the server 200 determines whether the input passcode is valid today. Whether or not the passcode is valid today is determined by whether or not the entered passcode is a pre-registered passcode, and whether or not today is the visit date (visit date) pre-entered on the screen shown in FIG. 6, for example. scheduled date). If the passcode is not valid today, the process returns to step S204. On the other hand, if the passcode is valid today, the process proceeds to step S209. By providing the passcode with a validity period as in the present embodiment, misuse of the passcode can be prevented. In the present embodiment, the passcode verification process and passcode validity determination process are respectively executed by the processing means 202 of the server 200, but the present invention is not limited to this. All or part of the passcode validity determination process may be executed by the processing means 502 of the reception Web server 500 . In addition, whether the passcode is valid for the current day is determined by whether the current date is included in a certain period of time, including the day before the scheduled visit date and the day after the scheduled visit date. You can judge. In addition, in this embodiment, it is not essential to provide a valid period for the passcode, and it is set so that the visited company determines in step S206 only whether or not the passcode is a pre-registered passcode. can be Further, the processing means 202 of the server 200 may check the visitor information and visiting destination information associated with the passcode after judging that the passcode is a valid password for today.

If passcode input is not selected in step S203, the visitor selects a visiting destination using the visitor portable terminal 100 in step S207. For example, the visitor can select a visitor by selecting "search for person in charge" as "other reception methods" on the reception screen shown in FIG. 7(c). Subsequently, in step S208, the visitor inputs visitor information using the visitor portable terminal 100, and proceeds to step S209. The visitor information can be input by the visitor using a software keyboard displayed on the screen of the visitor portable terminal 100, but is not limited to this. Information on the visitor may be acquired by scanning the business card presented by the OCR technology. At this time, the reception Web server 500 transmits the input visiting destination and visitor information to the server 200, and the server 200 refers to the database 205 based on the visiting destination and visitor information. Alternatively, the reception Web server 500 may be configured to refer to the database 205 .

In step S209, the processing unit 102 of the visitor mobile terminal 100 calls the person in charge at the visiting destination. In this embodiment, the server 200 receives a call request from the visitor mobile terminal 100 after receiving the passcode from the visitor mobile terminal 100 or after entering the visitor information, without performing any special operation on the visitor mobile terminal 100 (FIG. 8B). reference). Specifically, first, if the passcode is valid today, the reception Web server 500 informs the visitor mobile terminal 100 that the passcode is valid today and that the user terminal 300 is called. send notifications that it is possible. Next, after receiving the notification, the visitor portable terminal 100 requests the server 200 to make a call to the user terminal 300 of the person in charge at the visit destination without any special operation by the visitor. Next, the server 200 transmits an incoming call notification to the user terminal 300 of the person in charge of the visiting destination.

Subsequently, in step S210, the server 200 determines whether or not the visiting person in charge has answered the call. If the person in charge at the visited place answers the call, the process proceeds to step S211, and the visitor and the person in charge at the visited place talk on the phone. In this embodiment, when the server 200 receives a call request from the visitor mobile terminal 100 after receiving the passcode, the first user terminal makes a two-way call with the visitor mobile terminal 100 by peer-to-peer communication or the like. It can be performed. After the call between the visitor and the person in charge of the visiting destination is completed, the process proceeds to step S212. On the other hand, if the person in charge of the visiting destination does not answer the call in step S210, step S211 is skipped and the process proceeds to step S212. By using a communication method that can be used by the web browser of the visitor portable terminal 100, the visitor's own smartphone or other such visitor portable terminal 100 can replace the voice call function between the visitor and the person in charge that the conventional visitor reception terminal has. can be done. Also, by using the passcode, it is not necessary for the visitor and the person in charge to know the telephone number of the mobile terminal of the other party.

Note that in this embodiment, step S209 is not essential, and step S209 may be skipped depending on whether or not the visited company has been set in advance to allow two-way communication between the visitor and the person in charge at the visited place. You can decide whether to FIG. 8A is an example of a screen displayed on the visitor portable terminal 100 when the call processing in step S209 is omitted. FIG. 8(b) is an example of a screen displayed on the visitor portable terminal 100 when the call processing of step S209 is performed. When omitting the call processing, as shown in FIG. 8(a), after the passcode is entered, a visitor notification is transmitted and a reception completion screen is displayed. On the other hand, when going through the call processing, as shown in FIG. 8(b), after inputting the passcode, a call request is sent to the visiting person in charge. After the call screen of the person in charge is displayed, the screen during the call is displayed, and the reception completion screen is displayed.

In step S<b>212 , reception Web server 500 transmits a guest notification execution request to server 200 . Then, in step S213, the reception web server 500 displays a reception completion screen on the visitor portable terminal 100, and ends this flow.

In this embodiment, when the reception Web server 500 receives the passcode from the visitor mobile terminal 100 or when the two-way communication ends, the server 200 sends the visitor to the first user terminal as described later. In addition to notifying the visit, it is also possible to notify the second user terminal other than the first user terminal among the plurality of user terminals 300 of the visit of the visitor. For example, when the person in charge of the visiting destination responds to the call and the call ends, a chat tool that can be viewed by the person in charge of the visiting destination or by a person other than the person in charge of the visiting destination without any special operation by the visitor, It is also possible to send a visitor notification to the effect that the person in charge has answered the incoming call. On the other hand, if the person in charge of the visiting destination does not respond to the call, the person in charge can make a call to the chat tool that can be viewed by the person in charge of the visiting destination or other persons without any special operation by the visitor. In addition to displaying that the incoming call has not been answered, the server 200 shown in FIG. 4 can notify the visitor. If step S209 is omitted, the visitor notification is performed by the server 200 shown in FIG. At this time, preferably, the reception Web server 500 receives the visitor on the visitor mobile terminal 100 immediately after the end of the two-way communication or immediately after notifying the first user terminal and the second user terminal of the visitor's visit. Display the completion screen.

(Processing of server 200)
Next, the processing (step S102) of the server 200 of the reception system 10 will be described in detail with reference to FIG. FIG. 4 is a flow chart showing the processing of the server 200. As shown in FIG. The flow of FIG. 4 is executed after the reception completion screen is displayed on the visitor portable terminal 100 in step S213 of FIG. 4 is executed after the reception Web server 500 transmits the execution request of the visitor notification to the server 200 in step S212 of FIG. 3, and the user terminal 300 of the person in charge is notified in step S314 of FIG. is performed, a reception completion screen may be displayed on the visitor portable terminal 100 in step S213 of FIG. Further, in this embodiment, when the person in charge at the visited party responds to the call in step S209 of FIG. 3 and the call ends, step S102 can be omitted.

First, in step S<b>301 , the server 200 receives a visitor notification execution request from the reception Web server 500 via the communication means 201 . Subsequently, in step S302, the processing means 202 refers to, for example, the database 205 stored in the storage means 203, and selects means (notification method) for notification to the person in charge of the visited company (user terminal 300 of the person in charge). Identify.

Subsequently, in step S<b>303 , the processing unit 202 determines whether or not the notification method specified in step S<b>302 is notification to an application installed in the user terminal 300 . If the notification method to the user terminal 300 is notification to the application, the process proceeds to step S304. At step S304, the processing means 202 converts the visitor information received at step S301 into an audio file (audio data). Voice files are voice files registered in advance as voice information (fixed voice content) (e.g., "Mr. It is generated by combining voice files ("XX" and "**" in "XX company's Mr. **"). These audio files can be stored in the storage means 203 and registered in advance. At this time, the processing means 202 may generate display data based on the visitor information and pre-registered display information (fixed display content). The audio data and display data generated here are stored in the storage means 203 .

At this time, if the acquisition means 202a determines that the visitor has an appointment based on the received signal from the visitor portable terminal 100 by, for example, entering a passcode, the processing means 202 further determines that the visitor has an appointment. Audio data or display data may be generated to notify the visitor. On the other hand, if the visitor information and the visitor information are acquired by a method other than inputting the passcode, the processing means 202 further generates voice data or display data for notifying that the visitor is without an appointment. can be

Subsequently, in step S305, the processing means 202 makes a call to the application installed in the user terminal 300 by WebRTC (Web Real-Time Communication). Here, WebRTC is a project that provides real-time communication to web browsers and mobile applications via APIs (Application Programming Interfaces). Direct peer-to-peer (P2P) communication within web pages enables phone calls, chats, etc. between web browsers without the need to install plug-ins or download native apps. In this embodiment, WebRTC is merely an example, and other standards for peer-to-peer (P2P) communication may be used.

Subsequently, in step S314, the communication unit 201 notifies the user terminal 300 of the person in charge of the visitor by calling the application. In this way, the communication means 201 notifies the user terminal 300 of a visitor by transmitting the voice data stored in the storage means 203 to the user terminal 300 through peer-to-peer communication such as WebRTC. In this embodiment, the communication means 201 converts the audio data generated in step S304 into packets by encoding and compressing the audio using VoIP (Voice over Internet Protocol) and transmits the resulting packets in real time via an IP network. transmit. Further, when display data is generated in addition to voice data in step S304, the communication means 201 transmits the display data stored in the storage means 203 to the user terminal in addition to the voice data so that the user can A visitor notification is sent to the terminal 300 . The display data is not limited to peer-to-peer communication, and may be transmitted by other communication methods such as HTTP communication.

On the other hand, if the notification method to the user terminal 300 is not notification to the application in step S303, the process proceeds to step S306. At step S306, the processing unit 202 determines whether the notification method specified at step S302 is notification to a telephone number. If the notification method is notification to a telephone number, the process proceeds to step S307. At step S307, the processing means 202 converts the visitor information received at step S301 into an audio file. Subsequently, in step S308, the communication means 201 calls the telephone number of the user terminal 300 of the person in charge. Accordingly, in step S314, the communication unit 201 notifies the user terminal 300 of the person in charge of the visitor by notifying the telephone number.

On the other hand, if the notification method to the user terminal 300 is not notification to the telephone number in step S306, the process proceeds to step S309. In step S309, the processing unit 202 determines whether or not the notification method specified in step S302 is notification to the chat tool. If the notification method is notification to the chat tool, the process proceeds to step S310. At step S310, the processing unit 202 converts the visitor information received at step S301 into a chat format. Subsequently, in step S311, the communication unit 201 notifies the user terminal 300 of the person in charge to the chat tool used by the person in charge. Accordingly, in step S314, the communication unit 201 notifies the user terminal 300 of the person in charge of the visitor by notifying the chat tool.

On the other hand, if the notification method to the user terminal 300 is not notification to the chat tool in step S309, the process proceeds to step S312. At step S312, the processing unit 202 converts the visitor information received at step S301 into a mail format. Subsequently, in step S313, the communication unit 201 transmits a visitor notification to the user terminal 300 of the person in charge to the e-mail address of the person in charge. Accordingly, in step S314, the communication unit 201 notifies the user terminal 300 of the person in charge of the visitor by sending an e-mail notification.

(Processing of a plurality of user terminals 300)
Next, the processing (step S103) of the user terminal 300 of the reception system 10 will be described in detail. In step S314 of FIG. 4, when a notification is received from the server 200 by the notification method selected, the user terminal 300 can respond according to the notification method.

Further, in the present embodiment, when a plurality of users (a plurality of user terminals 300a to 300x) are registered in a specific room (group), users registered in this group can chat with each other using their user terminals. (on the room) can be exchanged (communicated). Here, the user terminal 300a of the person in charge is the first user terminal, and the other user terminals registered in the group (other one or all user terminals registered in the group) 300b to 300x are the second user terminals. User terminal.

The first user terminal displays predetermined display data as a history on the display means 303 when the user does not respond to the visitor notification received from the server 200 . Here, the display data for history display is generated by the processing means 202 of the server 200 based on the visitor information and the display information stored in the storage means 203, and is transmitted through the communication means 201 by HTTP communication. Sent to the user terminal. Further, if the second user terminal does not respond to response request information transmitted from the first user terminal to the second user terminal, the display means 303 displays that the second user terminal has not responded. display the information shown.

In the reception system 10 of the present embodiment, when a visitor inputs one person in charge as visit destination information or enters a passcode issued by a certain person in charge, a plurality of related persons correspond to the visitor. There may be a case where it exists, or a case where the person in charge has not yet been determined. In such a case, by grouping a plurality of related parties to the visitor and registering them in the database 205 in advance, the visitor's visit to the user terminals 300 of all of the grouped related parties can be performed. can be notified at the same time. That is, the determination means of the server 200 (part of the function of the processing means 202) should refer to the database 205 based on the visitor information and the visiting destination information corresponding to one related person and respond to the visit of the visitor. Determine whether information exists for a group that includes multiple parties. When the determination means determines that the group does not exist, the communication means 201 transmits the voice data only to the user terminal 300 of one related person based on the visited destination information by peer-to-peer communication, so that one related person A visitor notification is sent to the person's user terminal. On the other hand, when the determination means determines that a group exists, the communication means 201 transmits voice data to the user terminals of the plurality of parties included in the group based on the visited destination information by peer-to-peer communication. To simultaneously notify a visitor to user terminals of a plurality of persons concerned.

In a reception system using a conventional telephone line, when a visitor who is not registered in the telephone directory visits, the name and company name of the visitor cannot be notified or displayed. On the other hand, the reception system 10 of the present embodiment transmits text information (display data) of a visitor by HTTP communication in addition to transmitting voice data to the application by WebRTC. can be displayed on the display means of the user terminal as incoming call data or incoming call history.

Also, in the reception system 10 of the present embodiment, the visitor information or passcode input by the visitor at the visitor portable terminal 100 is transmitted to the server 200 via the reception Web server 500 . Processing means 202 of server 200 registers visitor information in database 205 . That is, the visitor information (or the visitor information associated with the passcode) is accumulated and stored in the storage means 203, and the communication means 201 reads out the visitor information (or necessary visitor information) to the user terminal 300. As described above, the reception system 10 of the present embodiment can automatically collect and manage visitor information, so there is no need to create and manage a guest list or the like as in the conventional art. In addition, man-hours for receiving business cards of visitors and registering them are not required.

In addition, when a visitor visits regularly, there may be a situation where the person in charge does not have to go to meet the customer each time the visitor visits. In such a case, in the reception system 10 of the present embodiment, when the visitor inputs the visitor information and the visitor information on the visitor mobile terminal 100, the server 200 is pre-registered by the person in charge via the reception Web server 500. The message information such as the received welcome message can be transmitted to the visitor portable terminal 100 and displayed. If, for example, a meeting place is displayed on the visitor portable terminal 100 as this message information, the visitor can know the meeting place without the person in charge meeting. That is, the communication means 201 of the server 200 transmits message information pre-stored in the storage means 203 to the visitor mobile terminal 100 based on the visitor information and the visitor information. The message information is information displayed on the screen (display means) of the visitor portable terminal 100, and includes information for guiding the visitor directly to the meeting place. Therefore, according to the reception system 10 of the present embodiment, it is possible to guide the visitor directly to the meeting place without the person in charge meeting the visitor.

According to this embodiment, a visiting company or the like that introduces a reception system can perform reception processing without installing a visitor reception terminal. In addition, voice data can be sent to the mobile terminal of the person in charge without using a telephone line.

Although the preferred embodiment of the present invention has been described above, the present invention is not limited to this, and various modifications and changes are possible within the scope of the gist.

For example, in this embodiment, at least part of the functions of the server 200 and the reception Web server 500 may be interchanged. That is, the server 200 can process the processing by the reception Web server 500 , or conversely, the reception Web server 500 can process the processing by the server 200 .

In addition, although the reception system of this embodiment uses two servers, the server 200 and the reception Web server 500, it is not limited to this. may be configured to be realized by the server of In this case, the visitor mobile terminal 100 can communicate with one common server, and there is no need to communicate between two servers. Also, the functions of two servers may be realized using three or more servers.

In addition, the reception system of the present embodiment executes only the method (first method) for reading the two-dimensional code using the visitor's own mobile terminal. It may be a reception system that uses a method (second method) using a visitor reception terminal installed at a company to be visited. In this case, when the visiting company installs the reception system, it is possible to select either the first method or the second method of reception processing, and the reception system performs control according to the selection. It is possible.

10 reception system 50 two-dimensional code 100 visitor portable terminal 200 server (reception system server)
201 communication means 202 processing means 202a acquisition means 203 storage means 204 program 205 database 300 user terminal 500 reception web server (server)
501 communication means 502 processing means 503 storage means 504 program 600 GNSS

Claims (7)

A reception system in which a server and a plurality of user terminals installed with application software are connected via the Internet, and reception processing can be performed using visitor portable terminals,
The server is
a communication means capable of communicating with the visitor mobile terminal and the plurality of user terminals via the Internet;
a storage means for storing Web information used for reception of visitors;
a processing means;
The communication means are
when a predetermined two-dimensional code is read by the visitor portable terminal when accepting the visitor, transmitting the Web information stored in the storage means to the visitor portable terminal;
receiving the passcode entered by the visitor on the web page displayed on the visitor mobile terminal based on the web information;
The processing means
collating visitor information and visitor information associated with the passcode;
A reception system that notifies a first user terminal of the plurality of user terminals based on the visit destination information of the visit by the visitor. The server does not perform the reception processing when the position of the visitor mobile terminal acquired by the position detection means and the position of the two-dimensional code set in advance are separated from each other by more than a predetermined distance. The reception system according to claim 1. When the server receives a call request from the visitor mobile terminal after receiving the passcode, the first user terminal conducts a two-way call with the visitor mobile terminal through peer-to-peer communication. 3. The reception system according to claim 1 or 2, characterized in that it is possible to When the server receives the passcode from the visitor mobile terminal, or when the two-way communication ends, the server notifies the visitor's visit to the first user terminal, and 4. The reception system according to claim 3, wherein the visitor's visit is notified to a second user terminal other than the first user terminal among the user terminals. The server displays a reception completion screen on the visitor mobile terminal immediately after the two-way communication is finished or immediately after notifying the visitor to the first user terminal and the second user terminal. 5. The reception system according to claim 4, characterized in that it allows The processing means
generating voice data for notifying the visitor's visit by automatic voice synthesis based on the visitor information and pre-registered voice information;
the storage means stores the generated audio data;
the communication means transmits the voice data stored in the storage means to the first user terminal by peer-to-peer communication;
2. The reception system according to claim 1, wherein said first user terminal receives said voice data transmitted from said server through said peer-to-peer communication as a visitor notification. a step of issuing a passcode for reception of visitors in advance;
a step of transmitting Web information used for reception of a visitor to the visitor mobile terminal when a predetermined two-dimensional code is read by the visitor mobile terminal;
a step of receiving the passcode entered by the visitor on the web page displayed on the visitor mobile terminal based on the web information;
verifying visitor information and visitor information associated with the passcode;
A program for causing a computer to execute a step of notifying a first user terminal based on said visit destination information among a plurality of user terminals in which application software is installed.

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