JP7064766B2 - Information processing equipment, information processing methods, and programs - Google Patents

Description

The present invention relates to an information processing device, an information processing method, and a program for exchanging messages between users.

Conventionally, a dialogue system technology has been proposed that supports exchanging messages by receiving message information sent from terminals of multiple users from a server, converting it into a balloon image and displaying it on the screen. There is. For example, Patent Document 1 discloses a method for providing a chat service. In this chat service provision method, a step of displaying a friend's eye recording surface including an area where a user's status message registered as a friend is provided by a user terminal and an area where a status message is provided on the friend's eye recording surface are selected. In the case, when one of the step of displaying the one-line message screen in which the status message input in advance by the user is provided in the form of a list and the plurality of status messages provided by the one-line message screen is selected, the user Includes a step to display the chat room screen with and insert the selected status message in quote format into the input area of the chat room screen.

Japanese Unexamined Patent Publication No. 2014-146380

A dialogue system having such a chat function and a message function has been conventionally used as a social networking service (SNS) in interpersonal communication such as between friends.

However, in recent years, such a dialogue system has come to be used as a tool for exchanging business messages within a company, between companies, and by a sole proprietor. Aside from private personal messages, leaving the other person's request unattended at work or leaving your own request unattended is preferable because it can have a negative impact on your work. not. In the conventional dialogue system, a so-called message space for displaying message exchanges, such as a chat room provided for each dialogue partner, is opened, and the messages in the message space are displayed to confirm the latest message exchange. I needed it. Such work has been time consuming and tedious when the work requires dialogue with many dialogue partners. Also, many dialogue systems have a user interface that lists the message spaces, but as time passes after the last message exchange, they gradually move downward (or upward) and are displayed. If you do not scroll the list of message spaces, it will not be displayed. Then, the message space in the abandoned state may be more easily abandoned.

The present invention has been devised in view of such circumstances, and since it has many dialogue partners, even if it has many message spaces, it is the latest without opening and displaying each message space. It provides an information processing device, an information processing method, and a program that can efficiently confirm the exchange of messages.

In order to solve the above problem, a user interface for displaying messages sent and received between a first user and one or a plurality of second users different from the first user in chronological order is provided for each message space. A message receiving unit that receives a message sent / received between a first user and a second user in a message space, and a message storage unit that stores a message received by the message receiving unit. A message space information output unit that outputs information for arranging the messages stored in the message storage unit in the order of transmission / reception and displaying information for each message space, and at least the last message of the first user in the message space. A message extraction unit that extracts at least the last message of the second user from the message storage unit, and a batch output unit that outputs information for collectively displaying a plurality of message spaces containing the messages extracted by the message extraction unit. An information processing device is provided.
According to this, by displaying a plurality of message spaces that display at least the last message of the user in the message space at once, even if the message space has many dialogue partners, even if the message space has many messages. It is possible to provide an information processing device that can efficiently confirm the latest message exchange without opening and displaying each message space.

Further, the batch output unit may be characterized in that it outputs in order from the message space including the oldest last message in the message space.
According to this, it is possible to prevent the message space from being left unattended by displaying the message space including the oldest and last message in the message space in order and displaying the message space having the longest neglected period first.

Further, the batch output unit may be characterized in that it outputs when a predetermined keyword is included in the last message.
According to this, when a predetermined keyword is included in the last message, it is output, and the message space including the message is displayed collectively, so that it is possible to focus on a more important matter and display it.

In order to solve the above problem, a user interface for displaying messages sent and received between a first user and one or a plurality of second users different from the first user in chronological order is provided for each message space. It is an information processing method provided to, in which a message sent and received between a first user and a second user is received in a message space, the received message is stored, and at least one of the first users in each message space is stored. An information processing method is provided that extracts the last message and at least the last message of the second user, and outputs information for collectively displaying a plurality of message spaces including the extracted messages.
According to this, by displaying a plurality of message spaces that display at least the last message of the user in the message space at once, even if the message space has many dialogue partners, even if the message space has many messages. It is possible to provide an information processing method that can efficiently confirm the latest message exchange without opening and displaying each message space.

In order to solve the above problems, a program for causing a computer to execute the above information processing method is provided.
According to this, by displaying a plurality of message spaces that display at least the last message of the user in the message space at once, even if the message space has many dialogue partners, even if the message space has many messages. It is possible to provide a program that causes a computer to execute an information processing method that can efficiently confirm the latest message exchange without opening and displaying each message space.

In order to solve the above problem, a user interface for displaying messages sent and received between a first user and one or a plurality of second users different from the first user in chronological order is provided for each message space. It is a program for causing the computer of the terminal of the first user to execute the information processing method provided to the user, and sends and receives a message sent and received between the first user and the second user in the message space for each message space. The first is an information processing method in which messages are displayed in the order of transmission and reception, and a plurality of message spaces including at least the last message of the first user and at least the last message of the second user are collectively displayed for each message space. A program is provided for the computer of the user's terminal to execute.
According to this, by displaying a plurality of message spaces that display at least the last message of the user in the message space at once, even if the message space has many dialogue partners, even if the message space has many messages. It is possible to provide a program that causes the computer of the user's terminal to execute an information processing method that can efficiently confirm the latest message exchange without opening and displaying each message space.

As described above, according to the present invention, even if there are many message spaces due to having many dialogue partners, the latest message can be exchanged without opening and displaying each message space. It is possible to provide an information processing device, an information processing method and a program that can be confirmed efficiently.

The configuration schematic diagram of the social network service system of 1st Example which concerns on this invention. The functional block diagram of the social network service processing apparatus of 1st Embodiment which concerns on this invention. The block diagram for demonstrating the messenger function in the social network service processing apparatus of 1st Embodiment which concerns on this invention. The hardware block diagram of the social network service processing apparatus of 1st Embodiment which concerns on this invention. The flowchart for demonstrating the messenger function in the social network service processing apparatus of 1st Embodiment which concerns on this invention. The main display screen output by the social network service processing apparatus of the first embodiment according to the present invention. (A) Home page, (B) Blog function main screen, (C) Tweet function main screen, (D) Q & A function main screen, (E) Community function main screen, (F) News function main screen, (G) Main screen of asset analysis function, (H) Main screen of search function, (I) Main screen of messenger function. An output display example of the message space information output unit of the social network service processing device of the first embodiment according to the present invention. An output display example of the batch output unit of the social network service processing device of the first embodiment according to the present invention. An example of a table of management information of a message space in a message storage unit of the social network service processing device of the first embodiment according to the present invention. An example of a database table of a message space in the message storage unit of the social network service processing device of the first embodiment according to the present invention. The block diagram for demonstrating the messenger function in the social network service processing apparatus of the 2nd Embodiment which concerns on this invention. The flowchart for demonstrating the messenger function in the social network service processing apparatus of the 2nd Embodiment which concerns on this invention. An example of a table of keyword information in the keyword storage unit of the social network service processing device of the first embodiment according to the present invention. An output display example of the batch output unit of the social network service processing device of the second embodiment according to the present invention.

Hereinafter, each embodiment of the present invention will be described with reference to the drawings.

<First Example>
The social network service system 1 and the social network service processing device 100 (information processing device) in this embodiment will be described with reference to FIGS. 1 to 10. In the present specification, the social network service processing device is also referred to as an SNS processing device.

As shown in FIG. 1, the social network service system 1 is a system including an SNS processing device 100 and a plurality of terminals 200 capable of communicating with each other by connecting to the network 300. The SNS processing device 100 processes, executes, and controls the functions of the social network service. The terminal 200 displays information about the social network service to the user who uses the social network service, and accepts the user's operation.

The network 300 is an arbitrary communication line or communication network that enables communication related to information processing and data between the SNS processing device 100 and the terminal 200. Thus, the network 300 may be a wide access network (WAN), a wired network, a fiber network, a wireless network (eg, mobile or cellular network), a cellular or telecommunications network (eg, WIFI, a long term evolution (LTE) network), or It can be any suitable combination of them. The network 300 may include a private network, one or more parts of a public network (eg, the Internet), or any suitable combination thereof. It should be noted that these are examples, and the present invention is not limited to these.

FIG. 4 shows an example of the hardware configuration of the SNS processing device 100 which is a server. The SNS processing device 100 is, for example, a server computer, and is accessed from a plurality of terminals 200 to realize the function of a social network service. The terminal 200 is an information processing device such as a personal computer or a smartphone, and is operated by a user who is a member of a social network service. The server has a function as, for example, a web server, and provides a service related to a social network service to a user of the terminal 200 through a browser.

The SNS processing device 100 includes an arithmetic unit 110 (control unit 10) composed of a CPU (Central Processing Unit), a memory 111 such as a ROM (Read Only Memory) and a RAM (Random Access Memory), and an external storage such as a hard disk and storage. A storage unit 20 composed of the device 120, a communication device 130 (communication unit 30) having a network interface connected to the above network 300, and an input device 150 such as a keyboard and a mouse for use by a server administrator or the like. It drives an output device 140 such as a display or a printer for displaying various information, and a non-temporary computer-readable recording medium such as a DVD (Digital Versaille Disk) or a CD-ROM (Compact Disk Read Only Memory). It includes a medium drive device 122 that reads and writes software and programs recorded on a recording medium, and these are connected to each other via a transmission line 101 such as a system bus including an internal bus, an external bus, an expansion bus, and the like. be.

The function of the control unit 10 is realized by the arithmetic unit 110 (CPU: Central Processing Unit), and the SNS processing unit 100 is collectively controlled. The control unit 10 has an internal memory for storing a control program such as an OS (Operating System), a program that defines various processing procedures, required data, and the like, and variously based on these stored programs. Executes the information processing of.

The storage unit 20 realizes its function by the memory 111 and the external storage device 120, and stores various databases, tables, files, and the like. A computer program for giving commands to the control unit 10 to perform various processes in cooperation with the OS is recorded in the storage unit 20. These computer programs are various programs used to provide websites and programs that realize functions provided as services of social network services.

For example, with respect to the processing functions included in the SNS processing apparatus 100, particularly each processing function performed by the control unit 10, all or any part thereof is realized by the CPU and a program interpreted and executed by the CPU. It may be realized as hardware by wired logic. The program may be recorded on a non-temporary computer-readable recording medium including programmed instructions for causing the CPU to execute the process described in the present embodiment, and the medium drive device may be used as needed. It is read by the SNS processing device 100 via 122. The recording medium shall include any "portable physical medium" such as a DVD. Therefore, a recording medium containing a program for executing the processing or the processing method described in the present specification also constitutes the present invention. This computer program is executed by being loaded into the RAM, and constitutes the control unit 10 in cooperation with the CPU.

Further, the program may be stored in the application program server connected to the SNS processing device 100 via an arbitrary network, and it is also possible to download all or a part thereof as needed. Further, the "program" is a data processing method described in any language or description method, regardless of the format such as source code or binary code. The "program" is not necessarily limited to a single program, but is distributed as multiple modules or libraries, or cooperates with a separate program represented by the OS to achieve its function. Including things. It should be noted that well-known configurations and procedures can be used for the specific configuration and reading procedure for reading the recording medium in each of the above-mentioned devices, the installation procedure after reading, and the like.

Further, the SNS processing device 100 may be configured as an information processing device such as a known personal computer or workstation, or may be configured as the information processing device to which an arbitrary peripheral device is connected. Further, the SNS processing device 100 may be realized by implementing software (including a program or data) that realizes the processing as described above. The specific form of the SNS processing device 100 is not limited to that shown in the figure, and all or a part thereof can be functionally or physically distributed / integrated in any unit according to the load of the function. ..

The communication device 130 receives data or the like from the terminal 200 via the network 300 and sends it to the arithmetic unit 110, and transmits the data or the like generated by the arithmetic unit 110 to the terminal 200 via the network 300. The communication device 130 is a network interface for connecting to the terminal 200 via the network 300, and more specifically, a communication device such as a LAN (Local Area Network) card.

The input device 150 and the output device 140 are controlled by the arithmetic unit 110 via the input / output interface. The arithmetic unit 110 acquires data or the like from the input device 150 and outputs the generated data or the like to the output device 140. The input device 150 is typically a device directly locally connected to a server such as a keyboard, mouse, or touch panel, but is a device that remotely accesses via a network 300 to operate the SNS processing device 100. May be good. Similarly, the output device 140 is typically a device directly locally connected to a server such as a display or printer, but may also be a device remotely connected via a network 300.

In addition, in this specification, "output" means that the arithmetic unit 110 outputs to the apparatus other than the arithmetic unit 110. For example, “output” means that the arithmetic unit 110 (control unit 10) outputs to the network 300 to which the terminal 200 is connected via the transmission line 101 and the communication device 130, that is, the arithmetic unit 110 (control unit 10). Outputs to a remote device via the transmission line 101 and the output device 140, and the arithmetic unit 110 (control unit 10) loads the external storage device 120 and the writable recording medium via the transmission line 101. It includes outputting to the medium drive device 122 and the like.

The function of the SNS processing apparatus 100 will be described with reference to FIG. The SNS processing device 100 is a business operator related to the transaction and maintenance of investment real estate, a business operator (user in a narrow sense) such as a lawyer or a judicial scrivener who supports the business operator, an insurance agency, and further, these business operators. We provide social network services related to work and business, with members of general consumers (users in a broad sense) who receive services from. In the SNS processing device 100, the user registers and becomes a member in order to receive the social network service. More specifically, the SNS processing device 100 has a messenger function F10, a search function F20, a blog function F30, a tweet function F40, a Q & A function F50, a community function F60, a news function F70, and an asset analysis function. It has F80.

The messenger function F10 is a function that supports communication between users in a narrow sense, between users in a broad sense, and between a user in a narrow sense and a user in a broad sense, and is a so-called chat function for interactively exchanging messages. The messenger function F10 stores messages sent and received between users, and has a message space that can be viewed / edited only by the user. The message in the message space is stored in the storage unit 20, and when requested by the user, the control unit 10 reads the message in the message space of the user from the storage unit 20 and outputs the message via the communication unit 30. do. The messenger function F10 has a user interface for displaying messages sent and received between the users in chronological order. Details will be described later.

The search function F20 is a function for searching for members registered in the social network service. Mainly, a user in a broad sense and a user in a narrow sense searches by inputting a search condition of a user in the narrow sense that he / she wants to find from the users in the narrow sense. The search function F20 accepts the search conditions entered by the user, searches a database (not shown) containing information of the user who is a member of the social network service, and searches for a user in a narrow sense that matches the search conditions, and satisfies the search conditions. Output the user.

The blog function F30 is a function for providing a website in which a user displays a website in chronological order about work, personal experience, news related to work, topics such as current affairs, and the like. The blog function F30 is the same function as a blog generally provided on the Internet. The blog function F30 supports a user to send a topic or an article to an unspecified number of users registered in the social network service or an unspecified number of people who access the Internet. When a user who has read a blog feels sympathy for an article provided by the blog function F30 or wants to consult at work, the tweet function F40 described later is used to first build a new human relationship with the user who sent the blog. You can follow the calling user with, or ask a question to the calling user with the Q & A function F50.

The tweet function F40 is also called a miniblog, and it is a function that allows users to post their opinions, impressions, situations, etc. in short sentences, and users who follow the user can view the post. be. Since the content of the post is short and easy to update, it is possible to post a large number of posts and reply to the post, so it is possible to exchange near real time.

The Q & A function F50 supports a user to ask a question to a specific user or an unspecified user about something that is wondering or necessary for business, and other users to respond to the question. It is a function to do. For example, a general user (user in a broad sense) may ask another general user (user in a broad sense) what he or she is wondering about, or is dealing with the property regarding the purchase of investment real estate. You may contact the business operator (user in a narrow sense). Further, the business operator (user in a narrow sense) may have a function of inquiring a judicial scrivener (user in a narrow sense) regarding the registration of real estate. The user who receives the inquiry promptly and appropriately responds to the inquiry, thereby building a human relationship.

The community function F60 is a function that promotes communication within a group of users who are interested in a specific interest or topic. It is a bulletin board system or a tool for communication that can be accessed only by users belonging to the group, and may have a message space that can be accessed only by users belonging to the group.

The news function F70 is a function for a business operator providing a social network service or an SNS processing device 100 to post a message / notice regarding the social network service or the SNS processing device 100 to a member.

The asset analysis function F80 is a function that supports the investment analysis of the investment real estate owned by a general user. The user can analyze the property owned by the user from a comprehensive and diverse perspective.

Each of the above-mentioned functions outputs a screen (user interface) of a smartphone, which is a terminal 200, as shown in FIG. Of course, the SNS processing device 100 may also have a function of outputting a screen to a personal computer. The SNS processing device 100 outputs a home page as shown in this figure (A) to a user who has accessed the provided social network service, and displays it on the user's smartphone. On the homepage, icons with names such as "News", "Blog", "Community", "Q & A for everyone", "Find a business operator", "My assets", "Tweet", and "Message" are displayed. , The corresponding function is called by the user touching the icon.

For example, when the user touches the "news" icon on the home page, the touched signal is transmitted to the SNS processing device 100 via the network 300, and the news function F70 is called. The called news function F70 outputs a screen as shown in this figure (F), and posts communication matters / notification matters and the like to the user.

Further, when the user touches the "blog" icon on the homepage, the touched signal is transmitted to the SNS processing device 100 and the blog function F30 is called. The called blog function F30 outputs a screen as shown in this figure (B), and outputs a list of blogs to be subscribed. The blog function F30 outputs the content of the blog touched on this screen and displays it on the smartphone as appropriate.

Further, when the user touches the "community" icon on the homepage, the touched signal is transmitted to the SNS processing device 100 and the community function F60 is called. The called community function F60 outputs a screen as shown in this figure (E), and outputs a list of participating communities. The community function F60 outputs the contents in the community touched on this screen and displays them on the smartphone as appropriate.

Further, when the user touches the "Minna no Q & A" icon on the homepage, the touched signal is transmitted to the SNS processing device 100 and the Q & A function F50 is called. The called Q & A function F50 outputs a screen as shown in this figure (D), and outputs a list of Q & A of interest. The Q & A function F50 outputs the content of the Q & A touched on this screen and displays it on the smartphone as appropriate.

Further, when the user touches the "My Asset" icon on the homepage, the touched signal is transmitted to the SNS processing device 100 and the asset analysis function F80 is called. The called asset analysis function F80 outputs a screen as shown in this figure (G), outputs a list of assets that are investment real estate related to the operating user, and information such as the income and expenditure status thereof, and appropriately. Display on your smartphone.

Further, when the user touches the "find a business operator" icon on the homepage, the touched signal is transmitted to the SNS processing device 100 and the search function F20 is called. The called search function F20 outputs a screen as shown in this figure (H), and outputs a list of businesses (users in a narrow sense) that match the search conditions. The search function F20 outputs the information of the business operator touched on this screen and displays it on the smartphone as appropriate.

Further, when the user touches the "tweet" icon on the homepage, the touched signal is transmitted to the SNS processing device 100 and the tweet function F40 is called. The called tweet function F40 outputs a screen as shown in this figure (C), and outputs a list of users to follow and a screen for oneself to tweet. The tweet function F40 outputs the posted content of the user touched on this screen and displays it on the smartphone as appropriate. Further, the tweet function F40 outputs a screen of the user interface including an input area for the user to post, and also outputs and displays the content posted by himself / herself.

Further, when the user touches the "messenger" icon on the home page, the touched signal is transmitted to the SNS processing device 100 and the messenger function F10 is called. The called messenger function F10 outputs a screen as shown in this figure (I), and outputs a list of users with whom messages are exchanged and a screen for creating a new message by oneself. The messenger function F10 outputs a message exchanged with the user touched on this screen and displays it on the smartphone as appropriate. Further, the messenger function F10 has a batch display icon, and the user can perform batch display of messages by touching the batch display icon. Details will be described later.

With reference to FIG. 3, a SNS processing device 100 having a control unit 10, a storage unit 20, and a communication unit 30 will be described with a focus on the messenger function F10. The messenger function F10 enables interactive message exchange between members including the above-mentioned narrowly defined user and broadly defined user, and supports communication between members (users). The SNS processing device 100 having the messenger function F10 includes a message receiving unit 11 that receives a user's message from the terminal 200 in the control unit 10, and a message storage unit 21 that stores the received message in the storage unit 20. , The message space information output unit 12 that outputs information for arranging the messages stored in the message storage unit 21 in the control unit 10 in the order of transmission / reception and displaying each message space, and the message space in the control unit 10. Outputs information for collectively displaying a plurality of message spaces including messages extracted by the message extraction unit 13 in the control unit 10 and the message extraction unit 13 that extracts at least the last message of the user in the message storage unit 21. A batch output unit 14 is provided.

The message receiving unit 11 waits for a message from the user sent from the terminal 200 via the communication unit 30, and receives the message when it is sent. The sent message is composed of message meta information indicating which user sent the message to which message space and the content of the message (text information, image information, etc. sent by the user). When the message receiving unit 11 receives a message, it inspects which message space the message is for and which user the message is from, and if the user is a legitimate user for the legitimate message space, the message storage unit 21 of the storage unit 20 is inspected. Communicate the message space, sending user, and message content. Since a message is exchanged between a certain user (first user) and another user (second user) via the message space, the message receiving unit 11 communicates with the first user in the message space. Receive messages sent to and received from users of.

The message storage unit 21 stores the messages received by the message reception unit 11 between a certain user (first user) and another user (second user) for each message space. With reference to FIGS. 9 and 10, an example of a table of management information of the message space in the message storage unit 21 and a table of the database including the message of the message space will be described. The table of message space management information shown in FIG. 9 has a unique message space ID numbered when the message space is created, a list of access users who can access the message space ID, and users who can access the message space ID. The column has a message space name which is a name for the message space ID and a database name in which the message in the message space is stored. In this figure, as an example, six message space IDs are stored as records, and when a new message space is created, the message space IDs are numbered and records are added.

In the first record, MS0001 is used as the message space ID, UID0001 and UID0002 are used as the list of access users, UID0002 is used as the message space name for the UID0001 user, UID0001 is used as the message space name for the UID0002 user, and DB0001 is used as the database name. It is stored. Similarly, the second record contains MS0002 as the message space ID, UID0003, UID0004 and UID0005 as the list of access users, group A as the message space name for the UID0003 user, and group B as the message space name for the UID0004 user. , Group C is stored as the name of the message space for the user of UID0005, and DB0002 is stored as the database name.

Similarly, in the third record, MS0003 is used as the message space ID, UID0001 and UID0006 are used as the list of access users, UID0006 is used as the name of the message space for the user of UID0001, UID0001 is used as the name of the message space for the user of UID0006, and the database name is used. DB0003 is stored as. Although the following records will be omitted, in this table example, the user of UID0001 can access four message spaces (MS0001, MS0003, MS0004, MS0006), and the user of UID0002 has two message spaces. Indicates that (MS0001, MS0005) is accessible. Note that this message space management information table is an example. For example, in this embodiment, a database for storing messages is provided for each message space, but the present invention is not limited to this, and the message space is contained in one database. A table may be provided for each.

In FIG. 10, a database DB0001 in which a message in the message space MS0001 is stored and a database DB0003 in which a message in the message space MS0003 are stored are shown as examples. The table of the database DB0001 has the date when the message was received, the time when the message was received, the sending user who sent the message, the receiving user who received the message, and the content of the message in columns. The database DB0003 also has the same columns.

In the database DB0001, since the first message "Thank you for your help" (MSG1) was sent from the user of UID0002 to the user of UID0001, the message receiving unit 11 receives the message and the message meta information. Recognizes the message from UID0002 to the message space MS0001, and stores the message in the database DB0001 corresponding to the message space MS0001. At this time, the message storage unit 21 also stores the time stamp at that time and the transmitting user UID0002 in the column of the transmitting user. As will be described later, the message space information output unit 12 stores the message space information output unit 12 in the message storage unit 21 as a user who receives the UID0001 of another user who can access the message space MS0001, and outputs the content of the message to the UID0001.

Since the user of UID0001 immediately sent a reply to the above message of the user of UID0002 as "Thank you very much for today" (MSG2), the message receiving unit 11 received the message and similarly. The message is stored in the database DB0001 corresponding to the message space MS0001. Then, after a while, the message "Today's minutes will be sent at a later date" (MSG3) is sent from the user of UID0002 to the user of UID0001, and the message receiving unit 11 receives the message. Then, similarly, the message is stored in the database DB0001. In response to that message, the user of UID0001 replied, "We apologize for the inconvenience, but thank you." (MSG4), and in MS0001, this message is stored as the last message.

In the database DB0003, the first message "Thank you for your help. Thank you for your time." (MSG11) was sent from the user of UID0001 to the user of UID0006. Therefore, the message receiving unit 11 sends the message. It is received, recognized as a message from UID0001 to the message space MS0003, and the message is stored in the database DB0003 corresponding to the message space MS0003. At this time, the message storage unit 21 also stores the time stamp at that time and UID0001, which is the transmitting user, in the column of the transmitting user. Similarly, the message space information output unit 12 stores the UID0006 of another user who can access the message space MS0003 in the message storage unit 21 as a user who receives the UID0006, and outputs the content of the message to the UID0006.

Since the user of UID0006 sent a reply "Thank you very much" (MSG22) to the above message of the user of UID0001, the message receiving unit 11 received the message and similarly, the database. The message is stored in DB0003. Then, the message "We will send the quotation at a later date based on your request" (MSG33) is sent from the user of UID0001 to the user of UID0006. Therefore, the message receiving unit 11 receives the message and receives the message. Similarly, the message is stored in the database DB0003. In response to the message, the user of UID0006 replies "Thank you" (MSG44), and in MS0003, this message is stored as the last message.

When the message space information output unit 12 touches one of the list of message spaces included in the main screen (FIG. 6 (I)) of the messenger function F10, the message space information output unit 12 stores it in the message storage unit 21 as shown in FIG. Outputs information for displaying the sent messages in the order of sending and receiving. The message space information output unit 12 has a message display area MSA for displaying a message, an input area INA for a user operating the terminal 200 (referred to as UI0001) to perform a transmission operation of characters and the like, and a user operating the terminal 200 (UID0001). ) Is a user interface UI composed of the message space name display area MSN for displaying the message space name, and outputs the information of the message space MS including the message. It should be noted that this figure shows the front of the terminal 200 operated by a user who uses the social network service, and the front of the terminal 200 is mainly composed of a display screen 201 and a speaker 202. Then, the user interface UI is displayed on the display screen 201.

Explaining the above-mentioned message space MS0001 as an example, the message display area MSA displays old messages to new messages in chronological order from top to bottom in the order of MSG1, MSG2, MSG3, MSG4, and oneself (UID0001). The transmitted message is displayed on the right side, and the message sent by the other party (UID0002) is displayed on the left side. In this embodiment, the message display area MSA displays old messages to new messages in order from top to bottom, but conversely, old messages to new messages may be displayed in order from bottom to top. good.

The input area INA is composed of a character input area INC for inputting characters and the like by a user (UID0001) who operates the terminal 200, and a transmission button INB for transmitting and determining the input characters and the like. In this figure, the state before the user (UID0001) who operates the terminal 200 inputs the character "It's been a long time" in the character input area INC and touches the send button INB is shown in this figure. Has been done. Although it is described to display or input a text (character) message, images such as icons and stamps may be sent and received as a message.

In the message space name display area MSN, UID0002, which is the name of the other party, is displayed as the name (message space name) of the message space MS set by the user (UID0001) who operates the terminal 200. For example, when the message space ID shown in FIG. 9 is MS0006, "Group D" is displayed in the message space name display area MSN.

In this way, the user interface UI output by the message space information output unit 12 displays the oldest messages in order, so that when a large number of messages are exchanged, the last exchanged message is usually displayed. Old messages may disappear without scrolling.

When the user touches the batch display button included in the main screen of the messenger function F10 shown in FIG. 6I, the message extraction unit 13 is at least the user (first user) who operates the terminal 200 in the message space. The last message and at least the last message of a user other than himself (second user) who can access the message space are extracted from the message storage unit 21. There may be multiple users other than yourself (second user) who can access the message space, that is, if the message space is a place for exchanging messages for a group of three or more users, users other than yourself (second user). At least the last message of each user of) may be extracted. Note that extracting at least the last message means extracting only the last (most recent) message of the user, or the last message and several (2 to 3) messages sent before the last message. Say to extract.

As shown in FIG. 8, the batch output unit 14 outputs the list information of the message spaces for displaying a plurality of message spaces including the messages extracted by the message extraction unit 13 and displays them on the terminal 200. If there is a message space that does not fit on one screen of the terminal 200, the batch output unit 14 outputs the message space so that the user can scroll and displays the message space on the terminal 200. Using this figure as an example, the information output by the batch output unit 14 will be described. The user who operates the terminal 200 in the figure (A) and the “self” in the figure will be described as the above-mentioned UID0001.

This figure (B) is a message space MS # 1 for exchanging messages between ABC Co., Ltd. and UID0001, and this figure (C) is a message space MS for exchanging messages between XYZ project and UID0001. # 2 is shown in FIG. 3D as a message space MS # 3 for exchanging messages between Mr. Lian and UID0001. In the message space MS # 1, "own message # 1M1" transmitted by UID0001, "other message # 1Y1" and "other message # 1Y2" transmitted by ABC Co., Ltd., and "own message # 1M2" transmitted by UID0001. , "My message # 1M3", and "My message # 1M4" are displayed in chronological order from top to bottom in the order in which they were sent. That is, "other message # 1Y2" displayed at the bottom of ABC Co., Ltd. and "own message # 1M4" displayed at the bottom of UID0001 are the last (most recent) messages of each user. ..

Similarly, in the message space MS # 2, "self-message # 2M1", "self-message # 2M2", "self-message # 2M3" sent by UID0001, and "others message # 2Y1", "others" sent by XYZ project. "Message # 2Y2" is displayed in chronological order from top to bottom in the order in which they were sent. That is, the "other person's message # 2Y2" displayed at the bottom of the XYZ project and the "own message # 2M3" displayed at the bottom of the UID 0001 are the last (most recent) messages of each user.

Similarly, in the message space MS # 3, "self-message # 3M1" sent by UID0001, "other message # 3Y1" sent by Mr. Lian, "self-message # 3M2" sent by UID0001, and Mr. Lian The transmitted "other person's message # 3Y2" and "other person's message # 3Y3" are displayed in chronological order from top to bottom in the order of transmission. That is, "Other person's message # 3Y3" displayed at the bottom of Mr. Lian and "My message # 3M2" displayed at the bottom of UID0001 are the last (most recent) messages of each user.

As shown in this figure (A), the batch output unit 14 outputs information so that the message space batch display MSBL is displayed on the display screen 201. More specifically, the message space batch display MSBL is the message space MS # 1 with ABC Co., Ltd. at the top, the message space MS # 2 with XYZ Planning under it, and Mr. Lian below it. Includes message space MS # 3, message space MS # 4 with B judicial scrivener, message space MS # 5 with A credit, message space MS # 6 with UID0002, and message space MS # 7 with EFG Co., Ltd. There is. Although not shown in this figure (A), there are further message spaces under the message space MS # 7, and the user UID0001 can scroll to browse those message spaces.

Message space batch display The message space MS # 1 with ABC Co., Ltd. in MSBL is one of the messages # 1Y1 to # 1Y2 of others and the messages # 1M1 to # 1M4 of oneself shown in this figure (B), respectively. The message space MS # 1 containing only the last message of message # 1Y2 and message # 1M4 is displayed. Since message # 1Y2 is transmitted before message # 1M4, it is displayed above message # 1M4. In this figure (A), only the last (most recent) message of each is displayed, but it may be displayed so as to include the two most recent messages of each. In that case, the message space MS # 1 is displayed including another person's message # 1Y1 and message # 1Y2, and own message # 1M3 and message # 1M4.

In addition, the message space MS # 2 with the XYZ project in the message space batch display MSBL is one of the messages # 2Y1 to # 2Y2 of others and the messages # 2M1 to # 2M3 of oneself shown in this figure (C), respectively. The message space MS # 2 containing only the last message of message # 2Y2 and message # 2M3 is displayed. Since message # 2M3 is transmitted before message # 2Y2, it is displayed above message # 2Y2.

In addition, the message space MS # 3 with Mr. Lian in the message space batch display MSBL is one of the messages # 3Y1 to # 3Y3 of others and the messages # 3M1 to # 3M2 of oneself shown in this figure (D), respectively. The message space MS # 3 containing only the last message of message # 3Y3 and message # 3M2 is displayed. Since message # 3M2 is transmitted before message # 3Y3, it is displayed above message # 3Y3. Although not described in detail, the message space MS # 4 with the B judicial scrivener and the message space MS # 5 with the A Shinkin bank also include the message of the last person and the message of oneself.

Further, the message space MS # 6 (MS0001 in FIG. 9) with the UID 0002 in the message space batch display MSBL is the message MSG1 and MSG3 of the UID 0002 shown in FIG. 7 and the messages MSG2 and MSG4 of oneself (UID0001). Display message space MS # 5 containing only the last message of each, message MSG3 (today's minutes will be sent at a later date) and message MSG4 (sorry for your inconvenience, thank you). are doing. Since the message MSG3 is transmitted before the message MSG4, it is displayed above the message MSG4.

As described above, as described above, the batch output unit 14 outputs information for collectively displaying a plurality of message spaces including the messages extracted by the message extraction unit 13 as the message space batch display MSBL. That is, an SNS process that provides a user interface UI for each message space to display messages sent and received between a user registered in a social network service and one or a plurality of other users different from the user in chronological order. In the device 100, by displaying a plurality of message spaces for displaying at least the last message of the user in the message space at once, even if the user has many message spaces because he / she has many dialogue partners, the user has many message spaces. It is possible to provide an SNS processing device 100 that can efficiently confirm the exchange of the latest message without opening and displaying each message space.

If the other party's request is left unattended in the exchange of business messages, or if your request or promise is left unattended, the request or promise was made in the last few messages, but it is not followed as it is. In many cases, there is no exchange of messages. In such a case, according to the SNS processing device 100, it is not necessary to open the message space one by one to display the messages in the message space and confirm the latest message exchange, and the message space is collectively divided. If it is displayed, only the latest exchanges of the message space that can be accessed by oneself can be displayed and confirmed on one screen, so that the efficiency of the confirmation work can be improved.

Further, the batch output unit 14 may output in chronological order from the message space including the oldest last message in the message space and display it on the terminal 200. For example, using FIG. 8 as an example, the last message of message space MS # 1 is message # 1M4, the last message of message space MS # 2 is message # 2Y2, and the last message of message space MS # 3 is message # 3. It is 3Y3. Among them, message # 1M4 in message space MS # 1 is the oldest (sent first), message # 2Y2 in message space MS # 2 is the next oldest (sent second), and message space MS # Message # 3Y3 in 3 is shown to be the next oldest (third sent). In this way, by displaying the message space including the oldest and last message in the message space in chronological order and displaying the message space having a long leaving period at the top, it is possible to prevent the message space from being left for a long time.

With reference to FIG. 5, the control flow in the SNS processing apparatus 100 will be described with a focus on the messenger function F10. In addition, S in the flowchart means a step. The message receiving unit 11 of the SNS processing device 100 receives messages exchanged between users from the terminal 200 of each user via the network 300 and the communication unit 30 in S100. The message storage unit 21 stores and stores the message received by the message reception unit 11 in the database in S102. In S104, the message space information output unit 12 outputs the contents of the messages in the message space requested by the user so as to be displayed in the order of transmission / reception.

The message extraction unit 13 inspects in S106 whether or not the batch display button shown in FIG. 6 (I) is touched. If it is not touched, the process returns to S100 and the above step is repeated. When touched, the message extraction unit 13 acquires, in S108, a list of message spaces accessible to the user who made the request for batch display by touching from the message space management information shown in FIG. For example, when a user of UID0001 makes a request for batch display, in the example of this figure, a list of message spaces of MS0001, MS0003, MS0004, and MS0006 is acquired.

In S110, the message extraction unit 13 acquires the last message of the other party (user who can access the message space) and himself / herself (UID0001) for each message space from the message space included in the acquired message space list. do. For example, taking MS0001 as an example, the message extraction unit 13 states, as shown in the database DB0001 of FIG. 10, the last message of UID0002, "Today's minutes will be sent at a later date" (MSG3). , Extract the last message of UID0001, "Sorry for your inconvenience, thank you." (MSG4).

In S112, the batch output unit 14 displays the message space including the oldest and last message in the message space in chronological order. In other words, the batch output unit 14 sorts the message spaces in the message space batch display MSBL according to the date and time (time stamp) of the last message in the message space. In S114, the batch output unit 14 outputs a list of message spaces including the last message of the other party and oneself in the sorted order, and displays the list in the message space batch display MSBL of the terminal 200.

The above provides a user interface UI for each message space that displays messages sent and received between a user registered in a social network service and one or more other users different from that user in chronological order. In the SNS processing method to send and receive messages sent and received between the user and other users in the message space, the messages sent and received between the user and other users are stored, and at least the last of the users in each message space. This is an SNS processing method that extracts the message of the user and at least the last message of another user, and outputs information for collectively displaying a plurality of message spaces including the extracted message. In this way, by displaying a plurality of message spaces that display at least the last message of the user in the message space at once, even if there are many message spaces because there are many dialogue partners, one It is possible to provide an SNS processing method that can efficiently confirm the exchange of the latest message without opening and displaying one message space.

Further, the program for causing the computer to execute the above-mentioned SNS processing method is executed by being loaded into the RAM, and constitutes the control unit 10 in cooperation with the CPU. Such a program collectively displays multiple message spaces that display at least the last message of the user in the message space, so that it has many dialogue partners, even if it has many message spaces. It is possible to make a computer execute an SNS processing method that can efficiently confirm the latest message exchange without opening and displaying each message space.

Further, the program according to the present invention provides a user interface UI that displays messages sent and received between a user registered in a social network service and one or a plurality of other users different from the user in chronological order. It is a program for causing the computer of the user's terminal 200 to execute the SNS processing method provided for each space, and sends and receives a message sent and received between the user and another user in the message space, and sends and receives for each message space. The computer of the user's terminal 200 has an SNS processing method for displaying messages in the order of, and displaying a plurality of message spaces including at least the last message of the user and at least the last message of another user for each message space. It may be a program to be executed by a computer. In this way, by displaying a plurality of message spaces that display at least the last message of the user in the message space at once, even if there are many message spaces because there are many dialogue partners, one It is possible to provide a program for causing the computer of the user's terminal 200 to execute an information processing method capable of efficiently confirming the latest message exchange without opening and displaying one message space.

<Second Example>
The SNS system 1A and the SNS processing device 100A will be described with reference to FIGS. 11 to 14. In order to avoid duplicate description, the same components are designated by the same reference numerals, and the description thereof will be omitted, and the points different from those in the above embodiment will be mainly described. The SNS system 1A is a system including an SNS processing device 100A capable of communicating with each other by connecting to a network 300 and a plurality of terminals 200.

The SNS processing device 100A having the messenger function F10 has a message receiving unit 11 for receiving a user's message from the terminal 200, a message storage unit 21 for storing the received message, and a keyword storage unit 22 for storing a keyword specified by the user. The message space information output unit 12 that outputs information for arranging the messages stored in the message storage unit 21 in the order of transmission / reception and displaying each message space, and the message storage unit 12 that outputs at least the last message of the user in the message space. A message extraction unit 13A that extracts at least the last message from the message storage unit 21 when the keyword extracted from the 21 or stored in the keyword storage unit 22 is included in the last message of the user in the message space. It includes a batch output unit 14 that outputs information for collectively displaying a plurality of message spaces including messages extracted by the message extraction unit 13A.

The keyword storage unit 22 has a user ID, a keyword ID, and a keyword corresponding to the keyword ID in a column as shown in FIG. 13, and stores a table including keyword information. A user inputs a keyword from an input screen (not shown) which is not particularly limited, and the keyword storage unit 22 stores a keyword that he / she wants to set for each user. For example, the user of UID0001 has registered two keywords, "minutes" for KWUID000101 with a keyword ID and "sent at a later date" for KWUID000102 with a keyword ID. Further, for example, the user of UID0003 has a keyword ID of "minutes" for KWUID000301, a keyword ID of "send" for KWUID000302, a keyword ID of "planned" for KWUID000303, and a keyword ID of KWUID000304. Four keywords "plan" are registered.

With reference to FIG. 12, the control flow of the SNS processing device 100A will be described with a focus on the message extraction unit 13A. It should be noted that the user to be operated will be described assuming UID0001. The steps of S200 to S210 in the control flow of the SNS processing device 100A are the same as those of S100 to S110 of the SNS processing device 100.

In S210, the message extraction unit 13A acquires the last message of the other party and oneself (UID0001) for each message space from the message spaces included in the acquired message space list. For example, taking MS0001 as an example, the user of UID0001 exchanges messages shown in DB0001 of FIGS. 7 and 10 with the user of UID0001. The message extraction unit 13A said, "I will send you the minutes of today" (MSG3), which is the last message of UID0002, and "I'm sorry to trouble you, but I'm sorry to trouble you." Masu. ”(MSG4) is extracted.

The message extraction unit 13A acquires the keyword registered by the user of UID0001 by searching the keyword storage unit 22 in S211 and checks whether the acquired keyword is included in the extracted message. .. If it is not included, the process ends. If it is included, the batch output unit 14 sorts the message spaces in the message space batch display MSBL according to the date and time (time stamp) of the last message in the message space in S212. In S214, the batch output unit 14 outputs a list of message spaces including the last message of the other party and oneself in the sorted order, and displays the list in the message space batch display MSBL of the terminal 200. That is, only the message spaces containing the keywords specified by the user are sequentially displayed in the message space batch display MSBL.

For example, the message extraction unit 13A has extracted MSG3 and MSG4, but since the MSG3 contains the keywords "minutes" (KWUID000101) and "send at a later date" (KWUID000102) stored in the keyword storage unit 22. As shown in FIG. 14, the batch output unit 14 outputs the message space of MS0001 and first displays it as the message space MS # 11. That is, it is shown that the message spaces MS # 1 to MS # 5 displayed in FIG. 8A in the above embodiment were not output because they did not include these keywords. In addition, MS0003 contains the keywords "We will send you a quotation at a later date based on your request" (MSG33) and "Send at a later date" in the last message of UID0001, so it will be output. Message space batch display It is displayed as message space MS # 22 in MSBL. According to this, when a predetermined keyword is included in the last message, it is output, and the message space including the message is displayed collectively, so that it is possible to focus on a more important matter and display it.

It should be noted that the present invention is not limited to the illustrated examples, and can be implemented with a configuration within a range that does not deviate from the contents described in each section of the claims. That is, the present invention is mainly illustrated and described with respect to a particular embodiment, but without departing from the scope of the technical idea and object of the present invention, the quantity, with respect to the above-described embodiments. In other detailed configurations, those skilled in the art can make various modifications.

In the above embodiment, a social network service is provided in which a business operator involved in the transaction and maintenance of investment real estate, a business operator supporting the business operator, and a general consumer who receives services from these business operators are users. The SNS processing device is described as an example, but it goes without saying that the description is not limited to this. For example, the social network service to which the present invention is applied is a social network service in which a business operator involved in the buying and selling of stocks and operation and a general consumer who receives the service from these business operators are users, a retail store, a restaurant, and a restaurant. It may be a social network service in which a business operator and a general consumer who uses the store are users, or a social network service connected by a friendship.

1 Social network service system (SNS system)
100 Social network service (SNS) processing device (information processing device)
10 Control unit 11 Message reception unit 12 Message space information output unit 13 Message extraction unit 14 Batch output unit 20 Storage unit 21 Message storage unit 22 Keyword storage unit 30 Communication unit 200 User terminal 201 Display screen 202 Speaker 300 Network UI User interface MS Message space INA input area INC character input area INB send button MSA message display area MSN message space name display area MSBL message space batch display F10 messenger function F20 search function F30 blog function F40 tweet function F50 Q & A function F60 community function F70 news function F80 assets Analysis function

Claims (6)

An information processing device that provides a user interface for each message space to display messages sent and received between a first user and one or a plurality of second users different from the first user in chronological order. hand,
A message receiving unit that receives a message transmitted / received between the first user and the second user in the message space, and a message receiving unit.
A message storage unit that stores a message received by the message reception unit, and a message storage unit.
A message space information output unit that outputs information for arranging messages stored in the message storage unit in the order of transmission / reception and displaying each message space, and a message space information output unit.
A message extraction unit that extracts at least the last message of the first user and at least the last message of the second user from the message storage unit in the message space.
A batch output unit that outputs information for collectively displaying a plurality of the message spaces including messages extracted by the message extraction unit, and a batch output unit.
Information processing device equipped with. The information processing apparatus according to claim 1, wherein the batch output unit outputs in order from the message space including the oldest last message in the message space. The information processing apparatus according to claim 1 or 2, wherein the batch output unit outputs when a predetermined keyword is included in the last message. It is an information processing method that provides a user interface for each message space to display messages sent and received between a first user and one or a plurality of second users different from the first user in chronological order. hand,
Receive messages sent and received between the first user and the second user in the message space.
Remember the received message,
At least the last message of the first user and at least the last message of the second user for each message space are extracted.
Outputs information for displaying multiple message spaces including extracted messages at once.
Information processing method. A computer is an information processing method that provides a user interface for each message space to display messages sent and received between a first user and one or a plurality of second users different from the first user in chronological order. It is a program to be executed by
Receive messages sent and received between the first user and the second user in the message space.
Remember the received message,
At least the last message of the first user and at least the last message of the second user for each message space are extracted.
Outputs information for displaying multiple message spaces including extracted messages at once.
A program that causes a computer to execute an information processing method. The information processing method for providing a user interface for displaying messages sent and received between a first user and one or a plurality of second users different from the first user in chronological order for each message space is described above. It is a program to be executed by the computer of the terminal of the first user.
Sending and receiving messages sent and received between the first user and the second user in the message space,
Messages are displayed in the order of sending and receiving for each message space.
A plurality of the message spaces including at least the last message of the first user and at least the last message of the second user for each message space are collectively displayed.
A program for causing the computer of the terminal of the first user to execute an information processing method.

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