JP6912128B1 - Interview system, interview method and interview program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an interview system, an inquiry method and an inquiry program capable of determining the timing of input to a questionnaire. SOLUTION: This is a medical inquiry system that displays a questionnaire screen on a terminal device owned by a patient who has reserved a medical institution's consultation, and has a reservation unit for acquiring reservation information for reserving a medical institution's consultation. It is provided with a medical inquiry department that conducts a medical inquiry to acquire the medical inquiry information that is the answer to the medical inquiry form and determines the timing of the medical inquiry based on the reservation information (primary medical inquiry classification) acquired by the reservation department. [Selection diagram] Fig. 4

Description

The present invention relates to an inquiry system, an inquiry method, and an inquiry program.

Conventionally, in order for a patient to receive medical treatment at a medical institution, a medical examination reservation system has been proposed in which a medical examination reservation system can be made via a communication network using a terminal device such as a personal computer, a smartphone, or a tablet (for example,). See Patent Document 1). The patient can make an appointment for medical treatment using the medical examination reservation system, and can also input predetermined information in the questionnaire displayed on the terminal device. In addition, when the visit date approaches, an email prompting the patient to confirm the reservation (hereinafter referred to as the reservation confirmation email) is automatically sent to the patient, and the patient is sent to the site where the URL is described in the reservation confirmation email and the questionnaire is entered. A guiding system has also been proposed. On the medical institution side, a questionnaire in which predetermined information has been input by the patient in advance is displayed on the terminal device of the examination room so that the doctor can refer to it at the time of medical examination.

Japanese Unexamined Patent Publication No. 2012-079002

However, in the conventional example, the predetermined information input to the questionnaire is not the information on the day of the examination but the information at the time of appointment for the examination or the reception of the appointment confirmation email. Therefore, the predetermined information entered in the questionnaire may not be highly accurate information for the doctor performing the examination. In addition, depending on the symptom that the patient wishes to see, it may be possible to perform a more accurate examination by conducting a plurality of interviews and observing the progress. Therefore, there is a demand for a system that can determine the timing of input to the questionnaire.

The present invention has been made in view of the above circumstances, and it is an exemplary subject to provide a medical inquiry system, a medical inquiry method, and a medical inquiry program capable of determining the timing of input to a questionnaire.

In order to solve the above-mentioned problems, the present invention has the following configurations.
It is a medical inquiry system that displays a questionnaire screen on a terminal device owned by a patient who has reserved a medical institution's consultation and asks a medical inquiry.
Acquisition means for acquiring reservation information regarding appointments for medical examinations at the medical institution, and
The means of interviewing to obtain the interview information, which is the answer to the questionnaire, and the means of interviewing.
Based on the reservation information acquired by the acquisition means, a determination means for determining the timing of conducting the inquiry by the inquiry means, and a determination means.
A medical interview system.

Further objections or other features of the invention will be manifested by preferred embodiments described below with reference to the accompanying drawings.

According to the present invention, it is possible to provide a medical inquiry system, a medical inquiry method, and a medical inquiry program capable of determining the timing of input to a questionnaire.

Block diagram showing the interview system of the embodiment A diagram showing an example of (a) reservation information of the embodiment, and (b) a diagram showing the type of questionnaire and the contents of each questionnaire. A flowchart for explaining a process of determining the timing of transmitting the questionnaire of the embodiment and a process of selecting a predetermined questionnaire from the questionnaire. (A) A diagram showing an example in which reservation information is classified into four groups, and (b) a diagram showing a relationship between the classified group and a questionnaire to be selected and a timing for transmitting the questionnaire.

<Embodiment>
[Interview system]
FIG. 1 is a block diagram showing an interview system of the present embodiment. The interview system 1 has a server 100, and the server 100 is connected to the terminal devices 200, 200a, 200b ..., 400, 400a, 400b ... By wire or wirelessly via the communication network 300. Here, the terminal device 200 is owned by the patient A, the terminal device 200a is owned by the patient B, and the terminal device 200b is owned by the patient C, both of which have the same configuration. Further, the terminal device 400 is installed in the examination room A of a predetermined medical institution, the terminal device 400a is installed in the examination room B of the predetermined medical institution, and the terminal device 400b is installed in the examination room C of the predetermined medical institution. It is installed in, and all have the same configuration. Therefore, in the following description, the terminal device 200 owned by the patient A and the terminal device 400 installed in the examination room A will be described. The communication network 300 includes a known communication network such as the Internet or a local network.

The server 100 may be owned by each medical institution, or may be owned by a reservation / interview institution or the like that provides a reservation / interview service to a plurality of medical institutions. Further, the terminal devices 400, 400a, 400b ... May be installed in the examination room of the same medical institution, may be installed in the examination room of a different medical institution, and may be installed not only in the examination room but also in the reception. It may be installed in the office or the secretariat. Further, the terminal devices 400, 400a, 400b ... May be remote terminals or the like used for online medical treatment or the like.

The server 100 has a reservation unit 110, a reservation database 112, a patient database 114, an inquiry unit 120, and an inquiry database 122. The reservation unit 110 transmits information on a screen (hereinafter referred to as a reservation screen) for reserving medical treatment at a medical institution (not shown) to a terminal device 200 connected via a communication network 300. In addition, the reservation unit 110 receives information for reserving medical treatment (hereinafter, referred to as reservation information) input using the reservation screen from the terminal device 200 connected via the communication network 300. The reservation unit 110 stores the received reservation information in the reservation database 112, and creates new information in the patient database 114 based on the reservation information (in the case of the first visit) or updates the information (in the case of the return visit). The reservation unit 110 functions as an acquisition means for acquiring reservation information for making a reservation for a medical institution. Further, the reservation unit 110 transmits the reservation information to the inquiry unit 120.

The interview unit 120 determines the timing of interviewing patient A based on the reservation information received from the reservation unit 110. The determination of the timing of the interview includes changing the timing of the interview by the inquiry unit 120 according to the reservation information. In addition, the inquiry unit 120 selects a predetermined inquiry form from a plurality of inquiry forms prepared in advance based on the reservation information. In other words, the inquiry unit 120 determines the content of the inquiry form based on the reservation information. At the timing of the interview, the inquiry unit 120 transmits information on the screen (hereinafter, referred to as the inquiry screen) of the selected questionnaire (specifically, a question group having a plurality of questions) to the terminal device 200. The inquiry unit 120 transmits, for example, an e-mail or the like containing the URL of the inquiry form to the terminal device 200 of the patient. The inquiry unit 120 receives from the terminal device 200 the information of the answer to the inquiry form (hereinafter referred to as the inquiry information) input using the inquiry screen. The inquiry unit 120 functions as an inquiry means for conducting an inquiry in order to acquire the inquiry information. The inquiry unit 120 stores the received inquiry information in the inquiry database 122. Further, the interview unit 120 can transmit the interview information to the reservation unit 110, and the reservation unit 110 can update the patient database 114 based on the interview information.

The reservation unit 110 and the inquiry unit 120 are realized by controlling, for example, a CPU (not shown) included in the server 100. It is assumed that the CPU controls the server 100 while using the RAM (not shown) as a work area according to various programs and the like stored in the ROM (not shown). Further, the server 100 has a known function capable of connecting to the communication network 300.

The reservation database 112 is a database for storing information for identifying patient A (hereinafter referred to as identification information) in association with reservation information. The patient database 114 is a database for storing information about patient A (hereinafter referred to as patient information). The interview database 122 is a database for storing the identification information of the patient A, a plurality of questions (interviews) for the patient A, and a plurality of answers to each question in association with each other. The reservation database 112, the patient database 114, and the interview database 122 are constructed in, for example, a large-capacity storage device. In addition, the personal information of the patient shall be protected by known technology.

The terminal device 200 possessed by the patient A has a display unit 210 for displaying the reservation screen and the inquiry screen, and an input unit 220 for inputting the reservation information and the inquiry information. The terminal device 200 is, for example, a personal computer, a smartphone, a tablet terminal, or the like. Further, the terminal device 200 has a known function capable of connecting to the communication network 300. The display unit 210 is, for example, a screen of a liquid crystal display, a tablet terminal, or the like. The input unit 220 is, for example, a keyboard, a mouse, a touch panel of a tablet terminal, a microphone, or the like.

The terminal device 400 included in the examination room A is a terminal installed in the examination room of a predetermined medical institution and operated by a medical worker such as a doctor or a nurse. The terminal device 400 includes a display unit 410 that displays various information stored in the reservation database 112 and / or the patient database 114 of the server 100, the interview information stored in the interview database 122, and the patient's test results. It has an input unit 420 for inputting examination results and the like. The terminal device 400 is, for example, a personal computer or the like, but may be a smartphone, a tablet terminal or the like. Further, the terminal device 400 has a known function of being able to connect to the communication network 300. The display unit 410 is, for example, a screen of a liquid crystal display, a tablet terminal, or the like. The input unit 420 is, for example, a keyboard, a mouse, a touch panel of a tablet terminal, a microphone, or the like. On the medical institution side, the terminal device 400 can be used to manage patient appointments and questionnaires. Further, on the medical institution side, the terminal device 400 can be used to perform processing such as marking a highly urgent appointment after interviewing the patient.

[Reservation information]
The reservation information received by the reservation unit 110 from the terminal device 200 will be described. The reservation unit 110 displays a reservation screen for causing the patient to input reservation information on the display unit 210 of the terminal device 200. On the reservation screen, known input forms such as patient information, information about the medical institution to be reserved, a text box for inputting simple symptoms, a pull-down menu, an option button, a radio button, etc. are arranged together with a label.

Here, the patient information includes contact information such as the patient's name, date of birth, gender, and telephone number. The patient information may include an identification number for identifying the patient, for example, a medical record number, which is described on the medical examination ticket or the like in the case of a return-visit patient. In the case of a patient who has a first visit, before proceeding to input the reservation information, a new identification number may be issued after separately registering the information about the patient, and then the patient may be guided to input the reservation information. .. Here, the identification number for identifying the patient includes a number consisting of numbers, alphabets, symbols, and the like.

Information about the medical institution to be reserved includes information such as the name of the medical institution to be reserved, the department to be reserved, the name of the doctor who wants to receive medical treatment if desired, the date and time when the medical examination is desired, and whether the medical institution is the first or the second visit. The simple symptom may be freely input by the patient in a text box or the like, or may be selected from a plurality of preset symptoms by a pull-down menu or the like. Further, the reservation information may include a part having pain or discomfort. It should be noted that, in the reservation information, the input items for a part having a simple symptom, pain, or discomfort can be regarded as a simple interview and can be regarded as a primary interview.

FIG. 2A shows reservation information and specific examples. In the reservation information of FIG. 2 (a), for example, the patient's name (Patent Taro, etc.), the patient's date of birth (January 1, 1998, etc.), the patient's gender (male, etc.), and the patient's contact information ( 03-xxxxx-xxx, etc.), medical institution to reserve (○○ general hospital, etc.), clinical department to reserve (ophthalmology, etc.), desired consultation date (December 20, 2nd year of Reiwa, etc.), first consultation Or re-examination (first examination, etc.), symptom (something seems to fly), etc.

[Information stored in the patient database]
The patient database 114 stores the patient information obtained from the appointment information. The patient database 114 may store information such as past medical examination results, test results, and medications by a doctor, and may include a so-called electronic medical record.

[Interview sheet]
The contents of the questionnaire to be displayed on the display unit 210 of the terminal device 200 by the inquiry unit 120 will be described. The questionnaire is a document consisting of a plurality of questions about the patient's mental and physical condition, medical history, allergies, etc. at the time of inputting the questionnaire, and is an electronic document in the present embodiment. .. If the simple symptom included in the reservation information is called the primary interview, the interview using the questionnaire can be said to be the secondary interview. The display unit 210 of the terminal device 200 owned by the patient displays an inquiry screen composed of a plurality of questions transmitted from the inquiry unit 120. The patient inputs each answer to the plurality of questions displayed on the display unit 210 of the terminal device 200 by using the input unit 220 of the terminal device 200.

In the present embodiment, the inquiry unit 120 changes the contents of the inquiry form displayed on the inquiry screen based on the reservation information. In other words, the questionnaire 120 selects a predetermined questionnaire from a plurality of prepared questionnaires based on the reservation information. Therefore, in the present embodiment, a plurality of questionnaires are prepared in advance. The plurality of questionnaires may be stored in the questionnaire database 122, or may be stored in another storage unit (not shown) of the server. Here, the plurality of questionnaires prepared in advance are, for example, questionnaire A, questionnaire B, questionnaire C, questionnaire D, and questionnaire E.

FIG. 2B is a table showing the types of questionnaires and the contents of each questionnaire. Questionnaire A is a questionnaire including a normal question group sent to a patient who answered "first visit" in the reservation information (first visit / normal version). Questionnaire B is a questionnaire including a normal question group sent to a patient who answered "re-examination" in the reservation information (re-examination / normal version). Questionnaire C is a questionnaire that is sent to patients who answered "re-examination" in the appointment information and includes a detailed question group for obtaining more detailed information than the usual question group (re-examination / re-examination /). Detailed version). Questionnaire D is a questionnaire that is sent to patients who answered "re-examination" in the reservation information and includes a group of questions for determining the degree of urgency (hereinafter referred to as urgency) (re-examination / Urgency diagnosis version). Questionnaire E is a questionnaire including a group of questions for determining the degree of urgency, which is sent to a patient who answered "first visit" in the reservation information (first visit / urgency diagnosis version). For example, in the case of the patient of FIG. 2A, since it is the “first visit”, the inquiry unit 120 selects the inquiry form A or the inquiry form E.

The specific question content of each questionnaire is according to the reservation information, for example, the desired clinical department and symptomatology. For example, in the case of the patient shown in the specific example shown in FIG. It has become. The same applies to patients who wish to visit other clinical departments, and the contents of the questionnaire are known, so explanations will be omitted. Here, the content of the question in the normal version is, for example, to confirm the start time of fever and body temperature when the symptom of fever is selected in the primary interview of pediatrics. As for the contents of the detailed version of the question, for example, when selecting the exacerbation of fever in the primary interview, regarding the symptoms of fever as well as the symptoms other than fever, the presence or absence of red eye and the color of the lips (for example, suspicion of Kawasaki disease) ) And the presence or absence of convulsions (eg, suspected encephalopathy). In the question of the urgency diagnosis version, for example, when bloody stool is selected in the primary interview, it is like confirming whether it is strawberry jam-like (for example, suspected intussusception).

[Flow of medical appointment and interview]
Here, the flow of appointments and interviews will be briefly explained. The patient connects to the server 100 via the communication network 300 using the terminal device 200. The reservation unit 110 of the server 100 causes the display unit 210 of the patient terminal device 200 to display the reservation screen via the communication network 300. The patient inputs the reservation information using the input unit 220 while looking at the reservation screen displayed on the display unit 210 of the terminal device 200, and the terminal device 200 transmits the reservation information to the server 100 via the communication network 300. The reservation unit 110 of the server 100 stores the received reservation information in the reservation database 112 and / or the patient database 114, and transmits the reservation information to the inquiry unit 120.

The interview unit 120 determines the timing of transmitting the questionnaire based on the reservation information, and selects a predetermined questionnaire from the questionnaires A to E. When it is time to send the questionnaire, the inquiry unit 120 transmits the information on the inquiry screen of the predetermined questionnaire selected to the terminal device 200 of the patient. The patient inputs the interview information using the input unit 220 while looking at the inquiry screen displayed on the display unit 210 of the terminal device 200, and the terminal device 200 transmits the inquiry information to the server 100 via the communication network 300. The inquiry unit 120 of the server 100 stores the received inquiry information in the inquiry database 122.

[Determining the timing of sending the questionnaire and selecting the questionnaire]
FIG. 3 is a flowchart illustrating a process of determining the timing of transmitting the questionnaire after the inquiry unit 120 receives the reservation information from the reservation unit 110 and selecting a predetermined questionnaire from the questionnaires A to E. Is. When the reservation unit 110 receives the reservation information, the inquiry unit 120 executes the processes after step 510 (hereinafter referred to as S).

In S510, the interview unit 120 acquires reservation information from the reservation unit 110. In S512, the interview unit 120 indicates that the day when the patient inputs the reservation information based on the reservation information (hereinafter referred to as the reservation input date) is X days or more before the day when he / she wants to see a medical institution (hereinafter referred to as the desired consultation date). For example, it is determined whether or not it is 6 days or more ago. If the interview unit 120 determines in S512 that it is X days or more, the process proceeds to S514, and if it determines that it is not X days or more, the process proceeds to S528.

In S514, the interview unit 120 determines whether or not the patient is the first visit based on the appointment information. If the interview unit 120 determines in S514 that it is the first visit, the process proceeds to S516, and if it determines that it is not the first visit (it is a return visit), the process proceeds to S522. In S516, the interview unit 120 determines whether or not the symptom is mild based on the reservation information. If the interview unit 120 determines in S516 that the symptomatology is mild, the process proceeds to S518, and if it determines that the symptomatology is not mild (severe), the process proceeds to S520.

In S518, the inquiry unit 120 selects the inquiry form A, determines the timing of transmitting the inquiry form A to the patient on the day before the desired examination date, and proceeds to the process in S542. In S520, the inquiry unit 120 selects the inquiry form E, determines the timing of transmitting the inquiry form E to the patient on the appointment input date, that is, immediately, and proceeds to the process in S542.

In S522, the inquiry unit 120 determines, based on the reservation information, whether or not it corresponds to poor progress, deterioration, or the like. If the interview unit 120 determines in S522 that it corresponds to poor progress or deterioration, it proceeds to S524 and does not correspond to poor progress or deterioration (corresponds to good progress or no change). If it is determined, the process proceeds to S526. In S524, the inquiry unit 120 selects the inquiry form D, determines the timing of transmitting the inquiry form D to the patient on the appointment input date, that is, immediately, and proceeds to the process in S542. In S526, the inquiry unit 120 selects the inquiry form B, determines the timing of transmitting the inquiry form B to the patient on the day before the desired examination date, and proceeds to the process in S542.

In S528, the inquiry unit 120 determines whether or not the reservation input date is Y days before the desired consultation date, for example, 2 to 5 days before, based on the reservation information. If the inquiry unit 120 determines in S528 that it is Y days before, it advances the process to S530, and if it determines that it is not Y days ago, for example, on the current day or one day before (the day before), it advances the process to S532. In S530, the interview unit 120 determines whether or not the patient is the first visit based on the appointment information. If the interview unit 120 determines in S530 that it is the first visit, the process proceeds to S518, and if it determines that it is not the first visit, the process proceeds to S522.

In S532, the interview unit 120 determines whether or not the patient is the first visit based on the appointment information. If the interview unit 120 determines in S532 that it is the first visit, the process proceeds to S534, and if it determines that it is not the first visit, the process proceeds to S536. In S534, the inquiry unit 120 selects the inquiry form A, determines the timing of transmitting the inquiry form A to the patient on the appointment input date, that is, immediately, and proceeds to the process in S542.

In S536, the inquiry unit 120 determines, based on the reservation information, whether or not it corresponds to poor progress, deterioration, or the like. If the interview unit 120 determines in S536 that it corresponds to poor progress or deterioration, it proceeds to S538 and does not correspond to poor progress or deterioration (corresponds to good progress or no change). If it is determined, the process proceeds to S540. In S538, the inquiry unit 120 selects the inquiry form C, determines the timing of transmitting the inquiry form C to the patient on the appointment input date, that is, immediately, and proceeds to the process in S542. In S540, the inquiry unit 120 selects the inquiry form B, determines the timing of transmitting the inquiry form B to the patient on the appointment input date, that is, immediately, and proceeds to the process in S542. In S542, the inquiry unit 120 transmits the selected inquiry form to the patient's terminal device 200 at the determined timing, and ends the process. In this way, the inquiry unit 120 functions as a determination means for determining the timing of conducting an inquiry based on the reservation information.

In addition, when the inquiry unit 120 cannot receive the inquiry information from the patient's terminal device 200 even after waiting for a predetermined time after transmitting the inquiry form to the patient's terminal device 200, the inquiry unit 120 provides information prompting the input of the inquiry form. It may be transmitted to the patient's terminal device 200. For example, if the patient does not fill in the questionnaire by the day before the desired consultation date, the inquiry unit 120 may send an e-mail prompting the patient to fill in the questionnaire on the desired consultation date, or send an e-mail to the patient's terminal device 200 in advance. The patient's terminal device 200 may be set to display the interview screen again. In addition, if the interview unit 120 cannot receive the interview information from the patient when it is determined that the urgency is high in the determination of the transmission timing of the questionnaire described above (when it is determined to be immediate), the inquiry unit 120 can receive the inquiry information during the reservation input date. You may want to send an e-mail prompting you to fill out the questionnaire or display the questionnaire screen again.

[Relationship between primary interview classification and reservation input date]
FIG. 4A is a table showing an example in which reservation information, in other words, information obtained in the primary interview, is classified into, for example, four groups for ophthalmology. Those classified into a plurality of groups based on the reservation information are hereinafter referred to as primary interview classification. The inquiry unit 120 classifies a large number of symptoms into, for example, four groups for determining the timing of transmitting the questionnaire and selecting the questionnaire. For example, in the interview department 120, if a patient who wishes to see an ophthalmologist is the first visitor and has symptoms such as redness, itchiness, rheumatism, swelling, dry eye, and hay fever, the first visit indicates that the symptoms are mild. Classify into.

The interview department 120 classifies the patient who wishes to see an ophthalmologist into group B, which indicates that the patient who wishes to see an ophthalmologist has a serious symptom at the first visit if the symptom is that something is flying, the field of vision is narrowed, or the patient looks hazy at the first visit. do. The interview unit 120 classifies the patient who wishes to see an ophthalmologist into group C, which indicates that the patient who wishes to see an ophthalmologist has no change in the symptom and the course is good after the return visit, indicating that the patient has a good course or no change in the return visit. The interview unit 120 classifies the patient who wishes to see an ophthalmologist into group D, which indicates that the patient who wishes to see an ophthalmologist has a re-examination and has symptoms such as worsening of symptoms and poor progress. The classification in FIG. 4A is an example, and the number of classifications and the method of classification are not limited to this.

FIG. 4B is a table showing the relationship between the group classified in FIG. 4A based on the reservation information and the selected questionnaire and the timing of transmitting the questionnaire. FIG. 4B shows the primary interview classification in the first column, the case where the reservation input date is from the current day to 1 day before in the second column, and the reservation input date is 2 to 5 days before in the third column. A certain case is shown, and a case where the reservation input date is 6 days or more before is shown in the 4th column. For example, in the case of the patient shown in FIG. 2A, the interview unit 120 classifies this patient into group B based on the reservation information that something appears to fly at the first visit. The inquiry unit 120 selects the questionnaire A or the questionnaire E based on the reservation information, specifically, the reservation input date, and determines the transmission timing of the selected questionnaire.

Further, the inquiry unit 120 may transmit the inquiry form a plurality of times, for example, when there is a margin of several days from the reservation input date to the desired consultation date. When the questionnaire is transmitted a plurality of times between the reservation input date and the desired consultation date, the inquiry unit 120 may transmit the same questionnaire or different questionnaires. For example, in the flowchart of FIG. 3, in the processing of S518, S520, S524, and S526, the inquiry unit 120 sets a plurality of selection and transmission timings of the inquiry form to be transmitted from the reservation input date to the desired examination date. That is, the schedule for sending the questionnaire is set. The inquiry unit 120 transmits the inquiry form set in the terminal device 200 of the patient according to the set schedule. As a result, it is possible to obtain answers to a plurality of questionnaires and to observe the course of the patient's medical condition.

As described above, according to the present embodiment, it is possible to provide a medical inquiry system, a medical inquiry method, and a medical inquiry program capable of determining the timing of input to the questionnaire.

Although the preferred embodiments of the present invention have been described above, the present invention is not limited to these, and various modifications and changes can be made within the scope of the gist thereof.

For example, in the above-described embodiment, the interview unit 120 selects a predetermined questionnaire from a plurality of prepared questionnaires based on the reservation information, but the present invention is not limited to this. For example, at the timing when the inquiry unit 120 composed of artificial intelligence or the like receives the reservation information, one questionnaire may be created from a plurality of questions each time based on the reservation information.
Further, in the above-described embodiment, the timing of the interview and the selection of the questionnaire are determined based on the reservation information, but the present invention is not limited to this. For example, the timing of the interview and the selection of the questionnaire may be determined based on the information of the electronic medical record stored in the patient database 114. In this case, for example, the inquiry unit 120 composed of artificial intelligence or the like selects or creates a questionnaire based on the result of learning from the information stored in the patient database 114 and / or the reservation database 112, and determines the timing of the inquiry. You may go.
In addition, the interview unit 120 has a patient terminal from the reservation unit 110 so as to prompt the patient to come to the hospital earlier than the desired date of consultation, for example, when the result of the interview determines that the degree of urgency is high, based on the result of the questionnaire. The device 200 may be notified to that effect.
Further, in the above-described embodiment, the reservation unit 110 and the inquiry unit 120 have been described separately, but the present invention is not limited to this. The reservation unit 110 may perform a part or all of the functions of the inquiry unit 120, or the inquiry unit 120 may perform a part or all of the functions of the reservation unit 110.

The present invention includes the following gist.
(Purpose 1)
The inquiry system of the present invention
It is a medical inquiry system that displays a questionnaire screen on a terminal device owned by a patient who has reserved a medical institution's consultation and asks a medical inquiry.
Acquisition means for acquiring reservation information regarding appointments for medical examinations at the medical institution, and
The means of interviewing to obtain the interview information, which is the answer to the questionnaire, and the means of interviewing.
Based on the reservation information acquired by the acquisition means, a determination means for determining the timing of conducting the inquiry by the inquiry means, and a determination means.
To be equipped.
(Purpose 2)
The reservation information may include the day when the medical institution wishes to see the doctor, the department where the doctor wants to see the doctor, the first visit or the return visit, and the symptoms of the patient.
(Purpose 3)
The determination means may determine the content of the questionnaire based on the reservation information.
(Purpose 4)
The determination means may determine the timing of conducting the interview based on the date when the reservation information is acquired by the acquisition means and the date when the medical institution wishes to receive a medical examination.
(Purpose 5)
The determination means may determine the number of times the inquiry is conducted by the inquiry means based on the reservation information.
(Purpose 6)
The determination means may determine the number of times the interview is conducted based on the date when the reservation information is acquired by the acquisition means and the date when the medical institution wishes to receive a medical examination.
(Purpose 7)
The inquiry method of the present invention is
This is a method of interviewing patients by displaying the screen of the questionnaire on the terminal device of the patient who has reserved the consultation at the medical institution.
The acquisition process for acquiring reservation information regarding appointments for medical examinations at the medical institution, and
The interview process of conducting the interview in order to obtain the interview information which is the answer to the questionnaire, and
Based on the reservation information acquired in the acquisition step, a change step of changing the timing of conducting the interview in the inquiry step, and a change step of changing the timing of conducting the inquiry in the inquiry step.
To be equipped.
(Purpose 8)
The interview program of the present invention
This is a medical inquiry program in which a patient who has reserved a medical institution has a terminal device that displays a questionnaire screen and asks a medical inquiry.
Computer,
Acquisition means for acquiring reservation information regarding appointments for medical examinations at the medical institution, and
The means of interviewing to obtain the interview information, which is the answer to the questionnaire, and the means of interviewing.
Based on the reservation information acquired by the acquisition means, a determination means for determining the timing of conducting the inquiry by the inquiry means, and a determination means.
To make it work.

1 Questionnaire system 100 Server 110 Reservation unit 112 Reservation database 114 Patient database 120 Questionnaire unit 122 Questionnaire database 200, 200a, 200b Terminal device 210 Display unit 220 Input unit 300 Communication network 400, 400a, 400b Terminal device

Claims (7)

It is a medical inquiry system that displays a questionnaire screen on a terminal device owned by a patient who has reserved a medical institution's consultation and asks a medical inquiry.
Acquisition means for acquiring reservation information regarding appointments for medical examinations at the medical institution, and
The means of interviewing to obtain the interview information, which is the answer to the questionnaire, and the means of interviewing.
Based on the reservation information acquired by the acquisition means, a determination means for determining the timing of conducting the inquiry by the inquiry means, and a determination means.
With
The reservation information includes information on the day when the medical institution wishes to see a doctor.
The determination means is an inquiry system that determines the timing of conducting the inquiry based on the date when the reservation information is acquired by the acquisition means and the date when the medical institution wishes to receive a medical examination. The medical inquiry system according to claim 1, wherein the reservation information further includes information on a clinical department wishing to receive a medical examination, information on an initial medical examination or a re-examination, and information on a symptom of the patient. The interview system according to claim 2, wherein the determination means determines the content of the questionnaire based on the reservation information. The interview system according to any one of claims 1 to 3, wherein the determination means determines the number of times the inquiry is performed by the inquiry means based on the reservation information. The medical inquiry system according to claim 4, wherein the determination means determines the number of times the medical inquiry is conducted based on the date when the reservation information is acquired by the acquisition means and the date when the medical institution wishes to receive a medical examination. This is a method of interviewing a medical inquiry system that displays a questionnaire screen on a terminal device owned by a patient who has reserved a medical institution's consultation.
The acquisition process for acquiring reservation information regarding appointments for medical examinations at the medical institution, and
The interview process of conducting the interview in order to obtain the interview information which is the answer to the questionnaire, and
Based on the reservation information acquired in the acquisition step, a determination step of determining the timing of conducting the inquiry in the inquiry step, and a determination step of determining the timing of conducting the inquiry in the inquiry step.
With
The reservation information includes information on the day when the medical institution wishes to see a doctor.
In the determination step, a medical inquiry method for determining the timing of conducting the medical inquiry based on the date when the reservation information is acquired in the acquisition step and the date when the medical institution wishes to receive a medical examination. This is a medical inquiry program in which a patient who has reserved a medical institution has a terminal device that displays a questionnaire screen and asks a medical inquiry.
Computer,
Acquisition means for acquiring reservation information regarding appointments for medical examinations at the medical institution, and
The means of interviewing to obtain the interview information, which is the answer to the questionnaire, and the means of interviewing.
Based on the reservation information acquired by the acquisition means, a determination means for determining the timing of conducting the inquiry by the inquiry means, and a determination means.
To make it work
The reservation information includes information on the day when the medical institution wishes to see a doctor.
The determination means is an inquiry program for determining the timing of conducting the inquiry based on the date when the reservation information is acquired by the acquisition means and the date when the medical institution wishes to receive a medical examination.

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