JP6985768B1 - Remote control method and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a remote control method capable of remotely dealing with a problem when a problem needs to be reset in the same manner as when the connection between a local display device and a local computer is connected or disconnected. .. A server 31 detects a defect in the external connection terminal based on information from a local computer 13, and when the defect is detected, transmits an on / off control instruction to the local computer 13. Based on the above instructions, the local control device 15 determines the connection status of the USB connection between the local display device 11 and the controlled device 21, the USB connection between the local display device 11 and the local computer 13, and the HDMI connection. Control to turn it off. [Selection diagram] Fig. 1

Description

The present invention relates to a remote control method and a program for remotely managing a locally arranged display device.

At construction sites and the like, the aging of workers has progressed in recent years, and there is an urgent need to improve productivity through work style reforms by the government. In addition, it is necessary to provide detailed explanations and communication of the construction outline for neighboring residents.
A signage system for work sites has been proposed, which improves visibility, takes safety measures for workers, accelerates construction productivity, and further improves consideration for neighboring residents.

In such a signage system, a display device and a local computer are arranged locally at the site, etc., and when a problem occurs, the administrator operates a remote computer at a remote location and logs in to the local computer to deal with the problem. Was doing.

Japanese Unexamined Patent Publication No. 2019-21870

However, the above-mentioned conventional technique has a problem that the administrator has a heavy burden and there is a possibility that a defect may be overlooked.
In addition, although the local computer and the display device are connected by USB, if a problem occurs in communication via the USB, the USB information will be sent to the local computer and the display device when the local computer is restarted. It will be retained and the problem will not be resolved. Therefore, it is necessary to connect / disconnect the USB, and the administrator must handle it locally.

The present invention has been made in view of the above-mentioned problems of the prior art, and monitors the operation of a locally installed local display device and a local computer, and not only a program operating locally but also a local display device and a local computer. It is an object of the present invention to provide a remote control method and a program capable of remotely handling a problem that requires the same reset as the connection / disconnection of the above.

The remote control method of the present invention is provided remotely from the local, a local control device that controls a locally installed local display device, a local computer that performs screen display processing of the locally installed local display device, and the local computer. A remote control method using the above-mentioned server, wherein the local computer has an application program that displays a screen or a voice of the local display device in response to control from the server, and the local computer and the local display. A monitoring program that monitors the operating status of at least one of the devices and executes a defect handling process when a defect occurs is executed on the operating system, and the local control device is instructed by the server or the local computer. The on / off control of at least one of the external connection terminals of the local computer and the local display device is performed based on the above, and the application program is running on a browser running on the operating system of the local computer. ..

Preferably, the attribute of the operator who has operated the touch panel display is specified based on the associated operation information and the captured image, and the product or service displayed on the touch panel display is displayed on the touch panel display based on the attribute. Performs a purchase possibility identification process to identify the possibility of purchase.
Run.

Preferably, the server detects a defect in the external connection terminal based on the information from the local computer, and when the defect is detected, issues an on / off control instruction to the local control device.

Preferably, the application program displays a screen or outputs a voice of the local display device in response to control from a remote computer via the server.

Preferably, the local control device monitors the power supply state to the local display device and transmits the monitoring result to the server.

Preferably, the local computer executes the monitoring program executes failure countermeasure processing against failure of the appli application program running on the local display.

Preferably, the local computer executes the monitoring program to execute a defect handling process for a defect related to an application program running on the local display device.

Preferably, the monitoring program executes the defect handling process for restarting the browser when a defect occurs in the operation related to the application program, and the defect is not solved even if the browser is restarted. In this case, the defect handling process for restarting the local computer is executed.

Preferably, the monitoring program performs at least one of operation confirmation of the sound driver, communication network survival confirmation, operation status confirmation of the monitored device, and restart or shutdown of the local computer.

A program for operating a computer as the local control device in the remote control method described above.

A program for operating the local computer in the remote control method described above.

A program for operating the server in the remote control method described above.

According to the present invention, the operation of the locally installed local display device and the local computer is monitored, and not only the program operating locally but also the connection between the local display device and the local computer can be reset in the same manner as by plugging and unplugging. When a problem that needs to be done occurs, it is possible to provide a remote control method and a program that can remotely handle the problem.

FIG. 1 is an overall configuration diagram of a signage system 1 according to an embodiment of the present invention. FIG. 2 is a configuration diagram of the local display device shown in FIG. FIG. 3 is a configuration diagram of the local computer shown in FIG. FIG. 4 is a program configuration diagram of a local computer. FIG. 5 is a configuration diagram of the local control device shown in FIG. FIG. 6 is a flowchart for explaining an operation example related to a defect handling process of the operation of the application program AP of the signage system 1 shown in FIG. FIG. 7 is a flowchart for explaining an operation example when a problem occurs in the connection between the local display device shown in FIG. 1 and the local computer.

Hereinafter, the signage system for a work site according to the embodiment of the present invention will be described.
[First Embodiment]
FIG. 1 is an overall configuration diagram of a signage system 1 according to an embodiment of the present invention.
As shown in FIG. 1, the signage system 1 uses, for example, a local display device 11, a local computer 13, a local control device 15, a server 31, and a remote computer 33 to remotely control a device located in a local 7 such as a site. conduct.
In this employee, the local display device 11, the local computer 13, the local control device 15, the control target device 21, and the control target device 23 are located in the local 7 such as a construction site.

The server 31 and the remote computer 33 are located remotely away from the local 7.

In the signage system 1, the screen display and / or audio output of the local display device 11 is executed by an application program running on the local computer 13. Further, the local control device 15 controls the controlled target device 21 in the local 7.
The control target device 21 is, for example, a fan controller, a luminance controller that controls the luminance of the illumination based on the detection result of the motion sensor, and the like.
Further, the monitoring program executed by the local computer 13 monitors the operating status of the local computer 13, and if a problem occurs, the problem handling process such as restarting the browser or the local computer 13 is executed.

According to the signage system 1, the operation of the locally provided local display device 11 is monitored, and when a problem occurs not only in the program operating locally but also in the operation of the locally controlled devices 21 and 23, the remote control is performed. Therefore, the processing for dealing with the problem can be automatically resolved.

At least a part of the processing of one of the display device 11 or the display control device 31 described in the present embodiment may be executed by the other device.

[Local display device 11 (digital signage)]
FIG. 2 is a configuration diagram of the local display device 11 shown in FIG.
As shown in FIG. 2, the local display device 11 includes, for example, a touch panel display 51, a control I / F53, a video / audio I / F55, an operation unit 57, a memory 59, and a processing unit 61.
The local display device 11 is provided in the local 7.

The touch panel display 51 simultaneously or selectively displays images such as an advertisement image, a notification image, and an operation screen for a person located on the front side of the local display device 11.
On the touch panel display 51, for example, an administrator selection screen including thumbnails of a plurality of selectable images that can be displayed is displayed. You can enlarge (full screen) the thumbnail image by touching it with your finger.
When the screen is touched by the user with a finger or the like, the touch panel display 51 outputs the touched position information to the processing unit 61.
When the screen is touched by the user with a finger or the like, the touch panel display 51 outputs the touched position information to the processing unit 61.

The touch panel display 51 displays an administrator selection screen including thumbnails of a plurality of images that can be displayed. You can enlarge (full screen) the thumbnail image by touching it with your finger.
The images displayed on the touch panel display 51 include, for example, KY activity images, drawings to be worked on, pane screens, weekly work schedules, corporate homepages, noise / vibration, today's fortune-telling, today's fortune-telling, and other workers. Display image for use and display image for neighboring residents.

The control I / F 53 is an interface such as USB. The control I / F 53 is connected to the local computer 13 via USB, and exchanges signals in both directions.

The video / audio I / F55 is an interface such as HDMI. The video / audio I / F 55 is HDMI-connected to the local computer 13 and receives the video signal and the audio signal from the local computer 13.

The operation unit 57 is an operation switch for turning the power on / off.

The memory 59 stores programs and data executed by the processing unit 61.

The processing unit 61 performs processing according to signals received from the control I / F 53 and the video / audio I / F 55, for example, screen display / audio output of the touch panel display 51.
Further, the operation signal input from the touch panel display 51 is transmitted to the local computer 13 via the control I / F 53.

[Local computer 13]
The local computer 13 is provided in the local 7 and runs a program on the OS.
FIG. 3 is a configuration diagram of the local computer 13 shown in FIG.
As shown in FIG. 3, the local computer 13 has, for example, a communication unit 71, a control I / F73, a video / audio I / F75, an operation unit 77, a memory 79, and a processing unit 81.

The communication unit 71 communicates with the server 31 via the network 9.

The control I / F 73 is an interface such as USB. The control I / F 73 is connected to the local display device 11, the local control device 15, and the monitored device 23 via USB.
The local computer 13 acquires information from the controlled device 23, but does not control it.

The video / audio I / F75 is an interface such as HDMI. The video / audio I / F75 is HDMI-connected to the local display device 11 and transmits a video signal and an audio signal to the local display device 11.

The operation unit 77 is an operation switch for turning the power on / off.

The memory 79 stores programs and data executed by the processing unit 81. Specifically, the memory 79 stores the application program AP and the monitoring program SP.

The processing unit 81 executes a program and comprehensively controls the operation of the local computer 13 described in the present embodiment.
FIG. 4 is a program configuration diagram of the local computer 13.
As shown in FIG. 4, in the processing unit 81, a browser and a monitoring program SP are operating on the OS layer.
Also, the application program AP is running on the browser.

The application program AP performs processing related to screen display and audio output of the local display device 11 based on the instruction from the server 31.

The monitoring program SP checks the operation of the application program AP running on the local computer 13 (for example, checking the operation of the sound driver), checks the existence of the communication network, and checks the operating status of the monitored device 23, and determines whether or not a problem has occurred. .. Then, when it is determined that a defect has occurred, the monitoring program SP performs the defect handling process that has occurred in the defect. The defect handling process is, for example, a process related to restarting the browser, restarting or shutting down the local computer 13.

Judgment of defects is made as follows.
The monitoring program SP checks the operation of the sound driver that operates on the OS or the browser. Specifically, for example, a sound output operation is performed on the application program AP, and the operation state is confirmed.

Further, the monitoring program SP confirms the existence of the communication network via the communication unit 71 of the local computer 13. If the communication is normal, the status is constantly updated with the server 31, so check whether the update command has been reached. That is, since the local computer 13, the server 31, and the remote computer 33 always communicate with each other, the communication state is determined depending on whether or not the communication is possible.

Further, the monitoring program SP performs screen capture of the local display device 11, and if the screen is small, restarts the browser or the local display device 11. At this time, the local computer 13 may send the captured image to the server 31 to determine whether the server 31 has a problem, or the monitoring program SP may have the function.

Further, the monitoring program SP checks the operation of the control target device 21 and the control target device 23. These are measuring instruments such as vibration, noise, and meteorological meters. ) The numerical values measured by these measuring instruments are sent to the server 31 in real time, for example. Therefore, if the numerical value is not transmitted to the server 31, it is determined that a problem has occurred.
The server 31 may execute all or part of the processing of the monitoring program SP described above.

Further, the local computer 13 and the local control device 15 may automatically set the control target device 21 and the monitoring target device 23.

The processing by the monitoring program SP described above may be executed on the server 31 based on the data from the local computer 13, and the processing result may be provided to the monitoring program SP from the server 31 to the local computer 13, and the server 31 may provide the processing result to the monitoring program SP. You may instruct the processing by.

[Local control device 15]
The local control device 15 is provided in the local 7 and operates without using an OS.
FIG. 5 is a configuration diagram of the local control device 15 shown in FIG.
As shown in FIG. 5, the local control device 15 includes, for example, a communication unit 91, a control I / F93, a memory 99, and a processing unit 101.

The communication unit 91 communicates with the server 31 via the network 9 through the communication unit 71 of the local computer 13.

The control I / F 93 is an interface such as USB. The control I / F 93 is connected to the local display device 11, the local computer 13, and the controlled device 23 via USB.

The control target device 23 is, for example, a power supply-related device related to the local display device 11, a temperature sensor in the housing of the local display device 11, a power supply device, a temperature measuring device, a humidity measuring device, and the like.

The memory 99 stores programs and data executed by the processing unit 101. The program is a program that does not require an OS.

The processing unit 101 executes a program to comprehensively control the operation of the local control device 15 described in the present embodiment.
The processing unit 101 between the local display device 11 and the controlled device 21 based on an instruction from the server 31 via the local computer 13, an instruction from the local computer 13, or an operation of a program stored in the memory 99. It controls the on / off of the connection state of the USB connection, the USB connection between the local display device 11 and the local computer 13, and the HDMI connection. That is, the same process as connecting / disconnecting the connection is performed.

The processing unit 101 performs the on / off control so as to turn it on after turning off the connection, for example, in response to an instruction from the server 31. That is, after performing the process corresponding to the disconnection operation, the process corresponding to the insertion operation is performed.

In addition, the processing unit 101 may perform on / off control of external connection terminals between devices.

The local control device 15 controls the locally controlled device 23 connected to the local control device according to the setting data set from the local computer 13 or the server 31.

The local control device 15 monitors the power supply status to the local display device 11 and transmits the monitoring result to the server 31.

The local control device 15 performs at least one of brightness control, volume adjustment, or air conditioning control of the local display device 11 and on / off control of the connection of the local display device 11 with the controlled device.

[Server 31]
The server 31 communicates with the local computer 13 based on the program running on the server 31 and the instruction from the remote computer 33, and transmits the instruction and the data to the local computer 13.
The server 31 manages a plurality of local 7s of a plurality of companies, and monitors the status of the devices in each local 7 on a predetermined screen. On the screen, it is displayed whether each device is activated or communicable (surviving).

The server 31 detects a defect in the external connection terminal based on the information from the local computer 13, and when the defect is detected, transmits the above-mentioned on / off control instruction to the local computer 13.

[Remote computer 33]
The remote computer 33 is a personal computer, a portable terminal device, or the like.
The remote computer 33 gives an instruction to the local computer 13 via the server 31.

Hereinafter, an operation example of the signage system 1 will be described.
<Operation when a problem occurs in the operation of the application program AP>
FIG. 6 is a flowchart for explaining an operation example related to a defect handling process of the operation of the application program AP of the signage system 1 shown in FIG.
Hereinafter, each step shown in FIG. 6 will be described.
The processing unit 81 of the local computer 13 shown in FIG. 3 executes the monitoring program SP to perform the following processing.

Step ST11:
The local computer 13 determines whether or not a problem has occurred in the operation of the application program AP, and if it is determined that a problem has occurred, the process proceeds to step ST12.

Step ST12:
The local computer 13 restarts the application program AP or the browser.

Step ST13:
The local computer 13 determines whether or not the problem specified in step ST11 has been resolved, and if it is determined that the problem has been resolved, the process ends, and if not, the process proceeds to step ST14.

Step ST14:
The local computer 13 restarts the local computer 13.

<Operation when a problem occurs in the connection between the local display device 11 and the local computer 13>
FIG. 7 is a flowchart for explaining an operation example when a problem occurs in the connection between the local display device 11 shown in FIG. 1 and the local computer 13.
Hereinafter, each step shown in FIG. 6 will be described.
The processing unit 81 of the local computer 13 shown in FIG. 3 executes the monitoring program SP to perform the following processing.

Step ST21:
The server 31 detects a defect in the external connection terminal based on the information from the local computer 13, and when the defect is detected, transmits an on / off control instruction to the local computer 13 or the local control device 15.

Step ST22:
The local control device 15 has a USB connection between the local display device 11 and the controlled device 21 based on an instruction received directly from the server 31 or via the local computer 13, and the local display device 11 and the local computer 13. Controls to turn off the connection status of the USB connection and HDMI connection between.

Step ST23:
When the local control device 15 or the server 31 determines that a certain period of time has elapsed from the off control in step ST22, the local control device 15 or the server 31 proceeds to step ST24.

Step ST24:
The local control device 15 is a USB connection between the local display device 11 and the controlled device 21 and a local display device based on an instruction received directly from the server 31 or via the local computer 13 or a program executed by itself. Control is performed to turn on the connection state of the USB connection and the HDMI connection between the local computer 13 and the local computer 13 again.

When the USB connection between the local display device 11 and the controlled device 21 or the USB connection between the local display device 11 and the local computer 13 becomes defective due to the above-mentioned operation, the local computer is restarted. Instead, the local control device 15 can execute on / off control of the connection corresponding to the plugging / unplugging of the USB, and the problem can be solved remotely.

<Display operation on the local display device 11>
The remote computer 33 transmits the screen and audio information output by the local display device 11 to the local computer 13 via the server 31.
The local computer 13 stores the received information in the memory 79, reads it out, and provides it to the local display device 11 from the video / audio I / F75.
The local display device 11 stores the received screen and voice information in the memory 59, creates it, and displays and outputs it from the touch panel display 51.
The above-mentioned processing in the local computer 13 is executed by the application program AP shown in FIG.

<Acquisition of operation information from controlled device 21 etc.>
The local display device 11 and the local control device 15 output the information (monitoring information) acquired from the controlled device 21 to the local computer 13.
Further, the local computer 13 acquires information (monitoring information) from the controlled device 23.
The monitoring program SP of the local computer 13 performs predetermined processing based on the acquired monitoring information, and provides the monitoring information to the remote computer 33 via the server 31.

<Control of control target device 21>
The local control device 15 controls the operation of the controlled device 21 by the control from the remote computer 33 via the server 31 or the control from the monitoring program SP on the local computer 13.
Further, the local control device 15 controls the operation of the local display device 11 and the controlled device 21 in response to a control signal from the remote computer 33 via the local computer 13 and the server 31.

As described above, according to the signage system 1, by using the local control device 15 separately from the local computer 13, the controlled target device connected to the local control device 15 from the remote computer 33 via the server 31. 21 and the local display device 11 can be controlled.

Further, according to the signage system 1, the USB between the local display device 11 and the controlled device 21 is caused by the operation when the connection between the local display device 11 and the local computer 13 shown in FIG. 7 becomes defective. When a problem occurs in the connection or the USB connection between the local display device 11 and the local computer 13, the local control device 15 can execute on / off control of the connection corresponding to the plugging / unplugging of the USB instead of restarting the local computer. , The problem can be solved remotely.

Further, according to the signage system 1, since the local computer 13 is provided separately from the local control device 15, the function of the browser running on the OS of the local computer 13 is used to make the local computer 13 various and highly accurate. It is possible to display various screens and output audio.

The present invention is not limited to the above-described embodiment.
In the above-described embodiment, the case where the local control device 15 communicates with the controlled device 21 via the local computer 13 is exemplified, but it may have a function of communicating with the server 31 without going through the local computer 13. .. In that case, the server 31 may directly send an instruction to the local control device 15.

Further, in the above-described embodiment, HDMI connection and USB connection on / off control are exemplified as on / off control of the external connection terminal, but the connection is particularly limited as long as the connection requires the same operation as the insertion / removal for resetting. Not done.

The present invention is applicable to a signage system that remotely controls locally installed signage.

1 ... Signage system 7 ... Local 9 ... Network 11 ... Local display device 13 ... Local computer 15 ... Local control device 21 ... Control target device 23 ... Monitor target device 31 ... Server 33 ... Remote computer

Claims (12)

A local control device that controls a local display device installed locally,
A local computer that performs screen display processing of the local display device provided locally, and
It is a remote control method using the server provided remotely from the local.
The local computer
An application program that displays the screen or outputs audio of the local display device according to the control from the server.
A monitoring program that monitors the operating status of at least one of the local computer and the local display device and executes defect handling processing when a defect occurs is executed on the operating system.
The local control device
On / off control of at least one of the local computer and the local display device is performed based on the instruction from the server or the local computer .
The application program is a remote control method running on a browser running on the operating system of the local computer. The remote control method according to claim 1, wherein the local control device controls the connection between the local display device and the local computer to be turned on after being turned off in response to an instruction from the server. The server detects a defect of the external connection terminal based on the information from the local computer, and when the defect is detected, issues the on / off control instruction to the local control device. The remote control method according to 2. The remote control method according to any one of claims 1 to 3, wherein the application program displays a screen or outputs a voice of the local display device in response to control from a remote computer via the server. The remote control method according to any one of claims 1 to 4, wherein the local control device monitors the power supply state to the local display device and transmits the monitoring result to the server. The local computer acquires the operating state of the local display device according to the monitoring program, transmits the operating state to the server, and restarts the local computer or restarts the local computer according to an instruction from the server. the remote control method according to any one of claims 1 to 5 to restart the appli application program. The remote control method according to any one of claims 1 to 6, wherein the local computer executes the monitoring program and executes defect handling processing for a defect related to an application program operating on the local display device. .. The monitoring program
When a problem occurs in the operation related to the application program , the problem handling process for restarting the browser is executed.
The remote control method according to claim 1 , wherein the defect handling process is executed by restarting the local computer when the defect is not resolved even if the browser is restarted. The monitoring program
Checking the operation of the sound driver,
Communication network survival confirmation,
Check the operating status of the monitored device,
Restarting or shutting down the local computer,
The remote control method according to any one of claims 1 to 8 , wherein at least one of the above is performed. Program for causing a computer to function as the local control unit in the remote control method according to claims 1 to 9. Program for operating the local computer in the remote control method according to claims 1 to 9. Program for operating the server at the remote control method according to claims 1 to 9.

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