JP6566343B2 - Access management system and access management method - Google Patents

Description

  The present invention relates to a technique for managing access to a website in association with access by telephone or the like.

  The World Wide Web provided on the Internet (WWW, hereinafter also simply referred to as “Web”) has become widespread in recent years. Provided, the web has become one of the major media.

  When the client terminal uses a web browser to request a document designated by a URL (Uniform Resource Locator), that is, a web page, to the web server, the web server transmits the designated web page to the requesting client terminal.

  In this case, the communication between the web server and the client terminal is completed when the web server returns the web page in response to the request from the client terminal, and is stateless. For example, the client terminal requests the next web page. However, the web server cannot recognize that the request is received from the same client terminal.

  Therefore, HTTP cookies are standardized (RFC 6265) to identify client terminals.

  By identifying the client terminal using this HTTP cookie, the web server can manage information such as the login state of the client terminal and the cart state at the shopping site.

  For example, in the case of a member-based website, if only authorized client terminals (users) are allowed to view web pages, the session ID is issued as an HTTP cookie to the client terminal that has been authenticated first and has been successfully authenticated. If this session ID is added to the subsequent web page request, it can be recognized that the request is from an authenticated client terminal, and the web page is provided without being authenticated again. In addition, various services are possible by using HTTP cookies.

  HTTP cookies are widely used, and can be used by most web browsers, but are not used except by the WWW. For example, a cookie cannot be used in a voice call by a telephone or communication by FAX (hereinafter referred to as telephone access). Therefore, when the user makes a call by looking at the telephone number described on the web page, the contact information that receives the call cannot grasp the access information such as the telephone on the web server side. .

  Therefore, as described in Patent Document 1, the applicant issues a telephone number for contact to the user who accesses the web page, and the telephone of the user who makes a call to the telephone number for contact and the telephone of the contact And providing information on the web page accessed by the user to the terminal provided for the contact so that the user can respond to the phone call while checking the web page accessed by the user in the contact. Proposed system.

Further, in Patent Document 2, a call based on identification information provided on an information providing medium in relation to advertisement information is received, connected to a callee device at a call destination indicated by the identification information, and the call A system is described in which input information indicating the degree of advertisement effect input to a telephone equipment at a telephone destination is received and the effect of the advertisement information is determined based on this input information.

Japanese Patent No. 5411290 Japanese Patent No. 5511878 Japanese Patent No. 5075202 International Publication No. 2009/019753

  The system of Patent Document 3 merely determines the level of advertising effectiveness, and cannot be examined in detail based on other information. That is, it was not possible to mine data exceeding the advertising effect.

  Therefore, an object of the present invention is to provide a technique for associating access to a website by a specific user with a result of a call.

In order to solve the above problems, the access management system of the present invention provides:
A web page providing unit that transmits a web page to the user terminal when receiving a web page browsing request from the user terminal by a user operation;
A contact receiving unit that receives contact request information for requesting contact from the user terminal when the user selects a telephone contact option described in the web page;
When receiving the contact request information, at least a contact information generating unit that uses the information of the web page viewed by the user as the access information of the user;
A contact number issuing unit for issuing a contact telephone number corresponding to the access information;
A call is made to the user's telephone based on the telephone number specified by the user's input operation, and the contact telephone number is notified as a caller's number, or a call is made from the user's telephone to the contact telephone number A first call control unit for receiving a received call;
A second call control unit for calling the telephone of the contact corresponding to the access information;
A connection control unit for connecting a call of the user's telephone and a call of the contact telephone;
An access information providing unit for transmitting the access information to a terminal provided in the contact via a network;
A call result receiving unit that receives call result information indicating a result of a call through connection between the user's telephone and the contact's telephone from the contact's telephone or a terminal provided in the contact;
A call result storage unit for storing the access information and the call result information in association with each other;
Is provided.

  Note that the contact telephone and the terminal provided in the contact may not be provided integrally like a smartphone, but may be provided separately. By providing the contact telephone and the terminal provided in the contact separately, it becomes easy to make a call on the contact telephone while checking the access information on the terminal provided in the contact. .

The access management system includes:
The contact number issuing unit issues a contact phone number different from the contact phone number used in a call between the user's telephone and the first call control unit in association with the access information, and issues it for a contact.
The second call control unit may notify the contact telephone of the contact telephone number issued for the contact as a caller number.

The access management system includes:
You may further provide the input cooperation information provision part which transmits the email or web page which described the information which shows the input destination for inputting the said call result information to the terminal with which the said contact was provided.

The access management system includes:
You may further provide the input cooperation information provision part which transmits the information which shows the input destination for inputting the said call result information to the facsimile terminal with which the said contact address was equipped.

  The call result may be at least one of an option indicating the result of the call, a text indicating the result of the call, and a voice indicating the result of the call.

In order to solve the above problems, the access management method of the present invention provides:
A step of transmitting a web page to the user terminal when receiving a web page browsing request from the user terminal by a user operation;
Receiving contact request information for requesting contact from the user terminal when the user selects a telephone contact option described in the web page;
When the contact request information is received, at least information on a web page viewed by the user as the access information of the user;
Issuing a contact telephone number corresponding to the access information;
A call is made to the user's telephone based on the telephone number specified by the user's input operation, and the contact telephone number is notified as a caller's number, or a call is made from the user's telephone to the contact telephone number Receiving a received call;
Making a call to a contact telephone corresponding to the access information;
Connecting the user telephone call and the contact telephone call;
Transmitting the access information to a terminal provided in the contact via a network;
Receiving call result information indicating a result of a call through a connection between the user's telephone and the contact's telephone from the contact's telephone or a terminal provided in the contact;
Storing the access information and the call result information in a call result storage unit in association with each other;
Is executed by the computer.

The access management method includes:
A contact phone number different from the contact phone number used in the call with the user's phone is issued for the contact in association with the access information;
The contact telephone number issued for the contact may be notified to the telephone of the contact as a caller number.

The access management system includes:
An e-mail or a web page describing information indicating an input destination for inputting the call result information may be transmitted to a terminal provided in the contact.

The access management system includes:
Information indicating an input destination for inputting the call result information may be transmitted to a facsimile terminal provided in the contact.

  In the present application, the contact telephone number is a telephone number as a cookie that can be used for a telephone by associating with the access information by the above configuration, and is, for example, PhoneCookie (registered trademark).

  The present invention can provide a technique for associating access to a website by a specific user with the result of a call.

Schematic diagram of the access management system Schematic diagram of web server Schematic diagram of application server Schematic diagram of call control device Illustration of access management method Illustration of access management method A figure showing an example of a web page describing a telephone contact link Figure showing information associated with PhoneCookie Figure showing an example of a web page describing a link Illustration of access management method The figure which shows an example of the process in which an application server provides a call result according to a request | requirement The figure which shows the modification of an access management method The figure which shows the modification of an access management method Explanatory drawing of the access management method concerning Embodiment 2 Schematic diagram of an access management system according to the third embodiment Explanatory drawing of the access management method concerning Embodiment 3 Explanatory drawing of the access management method which concerns on Embodiment 4.

  The best mode for carrying out the present invention will be described below with reference to the drawings. The configuration of the following embodiment is an exemplification, and the present invention is not limited to the configuration of the embodiment.

Embodiment 1
<System configuration>
FIG. 1 is a schematic diagram of an access management system according to the present invention. The access management system 10 of this example includes a web server 1, an application server 2, and a call control device 7. The web server 1 is provided in each company participating in the system, a company entrusted to the company, and the application server 2 and the call control device 7 are provided in an ASP that provides an access management service by the system 10. It has been.

  The user terminal 3 has a function as a client terminal for browsing the web and sending / receiving e-mails via a network N such as the Internet, and a function as a telephone for performing a voice call via the telephone line D. The user terminal 3 is not limited to the client terminal function and the telephone function, and the client terminal and the telephone may be separate.

FIG. 2 is a schematic configuration diagram of the web server 1 according to the first embodiment. As shown in FIG. 2, the web server 1 includes an arithmetic processing unit 12 including a CPU (central processing unit) and a main memory, a storage unit (hard disk) 13 storing data and software for arithmetic processing, an input / output interface. 14. Communication control unit (CCU: Communication Control Unit)
) 15 and so on.

  The input / output interface 14 is an interface that is connected to input / output means and performs input / output of signals. A console (including a keyboard and a display), a storage medium read / write device, and the like are appropriately connected to the input / output interface 14 as input / output means.

  The CCU 15 establishes a connection with another computer via the network N, and controls communication with the other computer according to a command from the CPU.

In the storage unit 13,
Software such as an operating system (OS) and application software (server program) is installed, and data such as web pages constituting a website is stored. The storage unit 13 also stores user information such as user authentication registration data and a user telephone number, and also functions as a user information storage unit.

  The arithmetic processing unit 12 appropriately reads out and executes the OS and application program from the storage unit 13, and performs authentication processing by processing the information input from the input / output interface 14 and the CCU 15 and the information read from the storage unit 13. It also functions as the processing unit 41, the web page providing unit 42, the contact receiving unit 43, the contact information generating unit 44, and the contact information transmitting unit 45.

  When receiving a request for a web page that requires authentication from the user terminal 3, the authentication processing unit 41 determines whether or not the user terminal 3 has been authenticated. An authentication screen that prompts the input of information is transmitted to the user terminal 3 to be displayed, and the ID and password input to the authentication screen are compared with the authentication information registered in the storage unit 13 and matched. If it is authenticated, the session ID is issued as an HTTP cookie.

  When the web page providing unit 42 receives a browsing request for the web page specified by the URL from the user terminal 3, the web page providing unit 42 reads the web page from the storage unit 13 and transmits it to the user terminal 3.

  The contact receiving unit 43 receives information from the user terminal 3 to request contact such as a telephone inquiry or application. For example, as a choice described in a markup language such as HTML or XML on a web page provided to the user terminal 3, a link for telephone contact is described, and the user taps the link to select, for example, When a request for a web page with a predetermined URL is received from the user terminal 3, the contact receiving unit 43 recognizes that a request for telephone contact has been received. In addition, not only selection of a link but the structure which receives the request | requirement of telephone contact according to user operation, such as selection of a button and check of a check box, may be sufficient. Here, when the user terminal 3 has been authenticated and has a session ID as an HTTP cookie, the user terminal 3 notifies the session ID along with the request for the predetermined URL. Note that the request for telephone contact is not limited to sending a predetermined URL in this way, but may simply send information indicating telephone contact, or may activate a predetermined cgi.

The contact information generation unit 44 uses at least the information of the web page browsed by the user as the access information of the user. For example, based on the session ID received together with the request for telephone contact, the URL of the web page viewed by the user, particularly the web page describing the link (option) for the telephone contact is specified. When the user is browsing a plurality of web pages, the URLs of these web pages, the browsing order, logs such as browsing date and the like may be used as the access information. Furthermore, the information input to the browsed web page or the selected information, for example, the data input in the input field of the web page or the information that the purchase button is selected on the shopping site may be used as the access information. Further, the access information may be contents described in a web page, related information, or the like. For example, if it is a web page related to product introduction or purchase, information entered on the web page such as the product name and product ID, related information such as related products and accessories, entered on the web page such as the number of orders and questions Information is access information. In this case, a configuration in which information such as a product name and a product ID stored in advance in the storage unit 13 in association with the web page may be read as access information, or specified by a title, a header, or a specific tag from the web page. The configuration may be such that information such as a character string is extracted as access information.

  Further, the contact information generating unit 44 reads out the telephone instruction parameters corresponding to the telephone contact link from the storage unit 13. The telephone instruction parameter is a parameter indicating a telephone number of a contact or an operation after a call, and is stored in advance in the storage unit 13 in association with the telephone communication link. That is, when a telephone contact link is selected, the telephone number of the corresponding contact is read as a telephone instruction parameter.

  Furthermore, the contact information generation unit 44 identifies the user based on the session ID, and reads out user information such as the user's name, age, sex, and telephone number from the storage unit 13. That is, in the first embodiment, the telephone number of the user is specified from the member information corresponding to the ID input by the user's input operation at the time of authentication. Further, the contact information generating unit 44 adds user information such as the telephone number of the user to the telephone instruction parameter.

  The contact information generation unit 44 generates contact request information including the access information and contact information (telephone instruction parameters).

  The contact information transmitting unit 45 transmits the contact request information generated by the contact information generating unit 44 to the application server 2.

FIG. 3 is a schematic configuration diagram of the application server 2. As shown in FIG. 3, the application server 2 includes an arithmetic processing unit 22 including a central processing unit (CPU) and a main memory, a storage unit (hard disk) 23 storing data and software for arithmetic processing, an input / output interface. 24, a computer including a communication control unit (CCU) 25 and the like.

  The input / output interface 24 is an interface that is connected to input / output means and performs input / output of signals. A console (including a keyboard and a display), a storage medium read / write device, and the like are appropriately connected to the input / output interface 24 as input / output means.

  The CCU 25 is connected to another computer via the network N, and controls communication with the other computer in accordance with a command from the CPU.

  Software such as an operating system (OS) and application software (access management program) is installed in the storage unit 23, and contact data, access information, call history, call results, and the like are stored therein. Therefore, the storage unit 23 also functions as a call result storage unit.

The arithmetic processing unit 22 appropriately reads out and executes the OS and application program from the storage unit 23, and performs arithmetic processing on the information input from the input / output interface 24 and the CCU 25 and the information read from the storage unit 23, thereby Issuing unit (contact number issuing unit) 51, call control cooperation unit 52, post-call processing unit 53, access information providing unit 56, link generating unit 55, call result receiving unit 57, call result searching unit 58, call result providing unit 59 Also works.

When the phone request issuing unit 51 receives contact request information from the web server 1, the phone cookie issuing unit 51 issues a contact telephone number corresponding to the contact request information. This telephone number for contact is a telephone number as the PhoneCookie, as will be described later. When a call is made to the telephone number from the user terminal 3 or the telephone 4 of the contact address, the call control device 7 makes an incoming call. The telephone number reserved for the call control device. For example, when an 11-digit telephone number such as 050-ABCD-xxx is used, 10,000 telephone numbers from 0000 for the last 4 digits to 9999 for the last 4 digits are secured. That is, if the first seven digits are 050-ABCD, all calls are received by the call control device 7 regardless of the number of the last four digits. Therefore, even when the last four digits are numbered freely and notified to the user, all calls addressed to this number can be received by the call control device 7. In this way, a plurality of telephone numbers for the call control device 7 are reserved, and the PhoneCookie issuing unit 51 assigns one of the telephone numbers for the call control device 7 as a PhoneCookie to each contact request information, and each PhoneCookie is in contact. Make it unique among all PhoneCookies assigned to request information. That is, the contact request information corresponding to PhoneCookie can be uniquely specified.

  The call control cooperation unit 52 transmits a command for controlling the call to the call control device 7 based on the contact request information. For example, when the contact request information is received from the web server 1, a command for establishing a call between the user and the contact and a telephone instruction parameter including the user's telephone number and the contact's telephone number are sent to the call control device 7. Send.

  In addition, when the call control cooperation unit 52 is notified from the call control device 7 that the call has ended, the call control cooperation unit 52 notifies the post-call processing unit 53 of this and performs post-call processing.

  The post-call processing unit 53 performs post-call processing based on the post-call parameter of the telephone instruction parameter when the call end processing is received from the call control cooperation unit 52. For example, “Thank you for your inquiries.” “Reservation details are as follows ...” “The following products related to the inquired products are also handled.” “Reception desk The related information accompanying the telephone contact, such as thanks, materials, guidance on related products, maps, etc. is transmitted to the user terminal 3 by e-mail or the like. In addition, data such as order slips, reservation slips, and inventory checks are transmitted to the contact terminal 5.

  The access information providing unit 56 transmits information related to the inquiry such as the access information and user information (hereinafter also referred to as access information) to the contact terminal 5 (FIG. 1) via the network N. Further, information stored in the storage unit 23 in advance in association with the access information and user information, for example, specifications and Q & A corresponding to the product ID described on the browsed web page, user purchase history, etc. Etc. (information related to inquiries). As a result, the person in charge of the contact can check the web page that the user who requested the telephone contact browses at the time of the request, the data input to the web page, and the like on the terminal 5 at hand.

  Based on the contact request information, the link generation unit 55 generates a link (input cooperation information) including a URL for inputting call result information and information (call ID) for specifying a call, and communicates with the access information. It is transmitted to the previous terminal 5 as a web page. In other words, the link generation unit 55 transmits the web page describing the information (input cooperation information) indicating the input destination for inputting the call result information to the terminal 5 provided in the contact address. It is one form. In the first embodiment, an example of a hyperlink described in a markup language is shown as the input cooperation information. However, the input cooperation information is not limited to this, as long as the input destination can be indicated. It may be plain text or the like.

  The call result reception unit 57 receives call result information indicating the result of the call through the connection between the user's telephone 3 and the contact's telephone 4 from the terminal 5 provided in the contact, and stores it in the call result storage unit. Remember.

The call result search unit 58 searches the call result and access information from the storage unit (call result storage unit) 23 according to the search condition.
In response to a call result acquisition request, the call result providing unit 59 transmits the access information retrieved by the call result search unit 58 and the call result to the requesting device.

On the other hand, the call control device 7 is a device that is provided on the ASP side and controls calls between telephones via the telephone network D. In the first embodiment, the call control device 7 is a SIP having a CTI interface for controlling calls between telephones by SIP (Session Initiation Protocol).
It is a server. Note that the call control device 7 according to the first embodiment is not limited to the SIP server but may be a telephone switch of another system as long as the call can be controlled in accordance with a command from the application server 2. FIG. 4 is a schematic configuration diagram of the call control device 7. As shown in FIG. 4, the call control device 7 includes an arithmetic processing unit 72 including a central processing unit (CPU) and a main memory, a storage unit (hard disk) 73 that stores data and software for arithmetic processing, input / output The computer includes an interface 74, a communication control unit (CCU) 75, and the like.

  The input / output interface 74 is an interface that is connected to input / output means and performs input / output of signals. A console (including a keyboard and a display), a storage medium read / write device, and the like are appropriately connected to the input / output interface 74 as input / output means.

  The CCU 75 establishes a connection with another device via the telephone line network D, and controls communication according to a command from the CPU. The CCU 75 according to the first embodiment performs communication according to SIP, and controls calls such as the telephone 4 and the user terminal 3 via a VoIP gateway or a radio base station in the telephone line network D. For example, the telephone 4 is accommodated in a VoIP gateway in the telephone network D, and voice signals and control signals from the telephone 4 are converted into VoIP packets by the VoIP gateway and sent to the call control device 7. The VoIP packet transmitted from the call control device 7 to the telephone 4 is converted into a voice signal or a control signal by the VoIP gateway and sent to the telephone 4. Further, the user terminal 3 is accommodated in the radio base station via the mobile phone line, and the voice signal and the control signal from the user terminal 3 are converted into a VoIP packet by the radio base station and sent to the call control device 7. The VoIP packet transmitted from the call control device 7 to the user terminal 3 is converted into a voice signal or a control signal by the radio base station and sent to the user terminal 3.

  Software such as an operating system (OS) and application software is installed in the storage unit 73.

  The arithmetic processing unit 72 appropriately reads out and executes the OS and application program from the storage unit 73, and performs arithmetic processing on information input from the input / output interface 74 and the CCU 75 and information read from the storage unit 73. It also functions as one call control unit 81, second call control unit 82, and connection control unit 83.

  The first call control unit 81 calls the user's telephone, that is, the user terminal 3 based on the user information, and notifies the PhoneCookie as a caller number.

  The second call control unit 82 calls the contact corresponding to the access information, for example, the telephone 4 of the member store or the website operator, and notifies PhoneCookie as the caller number.

  The connection control unit 83 receives a call control command from the application server 2 and controls the first call control unit 81 and the second call control unit 82 in accordance with the command, and with the user terminal 3, the telephone 4 of the contact, etc. Control the call. For example, voice data received by the first call control unit 81 via a call with the user terminal 3 is transmitted from the second call control unit 82 to the telephone 4 via a call with the telephone 4, and a call with the telephone 4 is made. The voice data received by the second call control unit 82 is transmitted from the first call control unit 81 to the user terminal 3 through a call with the user terminal 3, so that the user terminal 3 and the telephone 4 can communicate with each other. It is possible. Note that the process of connecting these two calls is so-called third party call control, and since a known technique can be used, detailed description thereof is omitted.

  Further, the connection control unit 83 disconnects the call when it receives a call end signal or a disconnection signal of the call for which the call control has been performed, and notifies the call control cooperation unit 52 of the application server 2 that the call has ended.

<Management method>
Next, an access management method executed by the access management system will be described with reference to FIGS.

  First, the user performs membership registration with the web server 1. For example, user information such as the user's name, age, gender, telephone number, user ID, and password is transmitted to the web server 1 for storage.

  Further, the operator of the web server 1 describes a link (option) for requesting a telephone contact on the web page to be provided, for example, a hyperlink (hereinafter simply referred to as a link) of “telephone contact”. If the user wishes to contact during browsing and selects the link, the URL described as the link destination is set to be transmitted to the web server 1.

  Further, the URL of the link destination may include a contact ID for specifying the contact address. The application server 2 stores contact information that defines the telephone number of the person in charge, the telephone number of the store, the action after the call, the action at the time of the call, etc. so that the contact can be specified based on the contact ID. The information is stored in the storage unit 23 in association with the contact ID. For example, if it is a link listed on the product information page, the telephone number of the sales representative is associated as a contact, and if it is a link listed on the settlement page, the telephone number of the accounting representative If the link destination is described on the page for inputting the delivery destination, the telephone number of the person in charge of delivery is associated as the contact address.

  Then, as shown in FIG. 5A, the operation of the website is started (step S1), and when browsing of the web page is requested from the user terminal 3 by designating the URL, the web page providing unit 42 of the web server 1 The web page specified by the URL is provided and displayed on the user terminal 3 (step S2). Further, the web server 1 stores identification information (session ID) as an HTTP cookie in the user terminal 3 that provided the web page, and confirms and provides this HTTP cookie when the web page of the website is requested. The web page and the session ID are associated with each other and stored in the storage unit 13 as browsing history (access information). FIG. 6 is a diagram showing an example of this web page. FIG. 6 is an example of a page for searching for a hotel on an EC site for hotel reservation, and includes an input field 61 for inputting conditions such as a schedule, nearest station, fee, number of people, and the like. When a hotel condition is entered in this input field 61, the corresponding hotel is displayed as a search result 62, and a “telephone contact” link 63 is displayed in each hotel (contact) field.

  When the link 63 is selected, the user terminal 3 transmits a request according to the parameter of the link 63, that is, information for requesting “telephone contact” to the web server 1 (step S3).

  When receiving information requesting a telephone contact from the user terminal 3 (step S4), the contact receiving unit 43 receives the session ID (authenticated session ID) issued by the authentication processing unit 41 from the user terminal 3. It is determined whether or not the user terminal 3 has been authenticated depending on whether or not it has been performed (step S5). If not authenticated, the authentication processing unit 41 displays a login screen, prompts for input of an ID and password, and performs authentication processing (step S6).

  If authenticated in step S5 and authenticated in step S6, the contact information generating unit 44 of the web server 1 reads the access information and user information corresponding to the session ID from the storage unit 13, and links A contact ID for identifying the destination is added to generate contact request information, which is transmitted to the application server 2. The application server 2 receives this contact request information (step S7). The access information includes the URL of the web page for which the “telephone contact” link is selected, the data input to the web page, the history of web pages viewed by the user, and the access to the web server 1 of the user. Such information may be used.

PhoneCookie of application server 2 that has received the contact request information from web server 1
The issuing unit 51 issues a unique telephone number corresponding to the contact request information as PhoneCookie (step S8). Further, the application server 2 reads out contact information corresponding to the contact ID of the contact request information from the storage unit 23, and stores the contact information, user information, and access information in association with PhoneCookie.

After issuing the PhoneCookie, the call control cooperation unit 52 of the application server 2 uses the phone number of the user corresponding to the PhoneCookie, the telephone number of the contact, and the post-call parameter as the phone instruction parameter, and the call control command together with the PhoneCookie. 7 to send. The first call control unit 81 of the call control device 7 that has received the call control command makes a call to the user terminal 3 based on the telephone number of the user information and notifies the PhoneCookie as the caller number (step) S9
).

  Further, the second call control unit 82 makes a call to the telephone 4 of the contact based on the contact telephone number of the telephone instruction parameter, and notifies PhoneCookie as the caller number (step S10).

  After establishing the call by the first call control unit 81 and the call by the second call control unit 82, the connection control unit 83 can connect these calls and make a call between the user terminal 3 and the telephone 4 of the contact. (Step S11).

The link generation unit 55 of the application server 2 uses a URL (input destination) for inputting call result information based on the contact request information, information (PhoneCookie) for specifying a call via the call connected in step S11, Information for generating a link (input cooperation information) such as an option (input value) is acquired from the storage unit 23 (step S12). Note that the option may be prescribed information or information specified for each web page provided with the “phone contact” link 63. Moreover, it is good also as a structure which does not selectively input a call result, but inputs a text in a free format to the web page of an input destination. When inputting text, information on options may be omitted. In the present embodiment, both a link (option) 63 and a text input field are provided.

Moreover, the access information provision part 56 produces | generates the web page which inserted the access information received at step S7, and the link production | generation part 55 produces | generates a link using the information acquired at step S12 in this web page ( Step S13). And the access information provision part 56 transmits this web page to the terminal 5 of a contact (step S14). For example, a template in HTML format is stored in the storage unit 23 in advance, a web page is created by inserting access information and a link into this template, and is transmitted to the contact terminal 5 via the network N. When the web page is transmitted from the application server 2 in this way, for example, the contact terminal 5 establishes a web socket connection with the application server 2 at the time of activation, and the application server 2 uses the web socket. The web page is pushed and distributed to the terminal 5 by using it. Not limited to this, the terminal 5 may periodically request the application server 2 to acquire a web page. Further, when the terminal 5 requests the application server 2 to acquire a web page by long polling in advance and the application server 2 creates a web page into which the access information and the link are inserted, the web page is transmitted as a response. Also good.

  After the start of the call, the connection control unit 83 of the call control device 7 determines whether or not the call has ended (step S15). For example, when a disconnection signal or an end-of-call signal is received from the user terminal (telephone) 3 or the telephone 4 of the contact address, it is determined that the call has ended (step S15, yes).

  When the call is finished, the call control device 7 disconnects the call with the user terminal 3 and prompts the user to input the call result such as “Please input the call result” via the call with the telephone 4. After the voice message is transmitted to the telephone 4 as the contact, the call with the telephone 4 is disconnected (step S16). When the person in charge of the contact selects a link corresponding to the input call result from the links in the web page, the terminal 5 transmits the call result to the application server 2 in accordance with the input destination information of the link. The call result reception unit of the application server 2 receives the call result from the terminal 5, and stores it in the storage unit 23 in association with the access information and user information (step S17).

  In addition, the connection control unit 83 notifies the application server 2 of the end of the call, and causes the post-call processing unit 53 to perform processing according to the post-call parameter (step S18). For example, when a call ends, an e-mail to be followed or an advertisement for a related product is transmitted, such as “Thank you for your inquiry”. Further, the processing after the call may be performed according to the call result. For example, a map is transmitted to the user terminal 3 when the call result is “reserved” of a hotel, and an alternative plan is transmitted to the user terminal 3 when the call result is “cancel”. If it is “inquiry / other”, the Q & A collection is transmitted to the user terminal 3.

  In the example of FIG. 5A, the link (input cooperation information) for inputting the call result together with the access information is transmitted to the contact terminal 5 in step S14. However, the input cooperation information is transmitted separately from the access information. Also good. For example, after ending the call, a web page including a link (input cooperation information) is transmitted to the contact terminal 5 when prompting input of a call result in step S16 or when performing post-call processing in step S18. It may be displayed and input.

In the example of FIG. 5A, the web server 1 receives a telephone contact request and starts connection processing. However, the application server 2 receives a telephone contact request as shown in FIG. 5B. The connection processing may be started.
In this case, a “telephone contact” link is described in a web page provided by the web server 1, and when the user selects the link, the user server 3 executes the application server based on the URL described as the link destination. Set the request to be sent to 2.

  Then, as shown in FIG. 5B, the operation of the website is started (step S1). When the user terminal 3 designates the URL and browsing of the web page is requested, the web server 1 is authenticated by the authentication processing unit 41. It is determined whether or not the user terminal 3 has been authenticated based on whether or not the issued session ID (authenticated session ID) has been received from the user terminal 3 (step S5). If not authenticated, the authentication processing unit 41 displays a login screen, prompts for input of an ID and password, and performs authentication processing (step S6).

  If authenticated in step S5 and authenticated in step S6, the web page providing unit 42 of the web server 1 provides and displays the web page specified by the URL on the user terminal 3 ( Step S2). Further, the web server 1 stores identification information (session ID) as an HTTP cookie in the user terminal 3 that provided the web page, and confirms and provides this HTTP cookie when the web page of the website is requested. The web page and the session ID are associated with each other and stored in the storage unit 13 as browsing history (access information).

  When the link 63 is selected, the user terminal 3 transmits a request according to the parameter of the link 63, that is, information requesting “telephone contact” to the application server 2 (step S3A).

When the application server 2 receives information requesting a telephone contact from the user terminal 3 (step S4A), the PhoneCookie issuing unit 51 issues a unique telephone number corresponding to the contact request information as a PhoneCookie ( Step S8A). Further, the application server 2 reads out contact information corresponding to the contact ID of the contact request information from the storage unit 23, and acquires identification information (session ID) used for accessing the web server 1 from the terminal 3. Then, user information and access information specified by the identification information are acquired from the web server 1, and the contact information, user information and access information are stored in association with PhoneCookie (step S7A). The processing after the issuance of PhoneCookie is the same as that in FIG. 5A described above.

FIG. 7 is a diagram illustrating information associated with PhoneCookie. As shown in FIG. 7, the storage unit 23 has telephone instruction parameters, user information, contact information, web access information, telephone access information, and call result information. The telephone instruction parameter is information for call control by the call control device 7, and is a member telephone number that is a telephone number of the user terminal 3, a contact telephone number that is a telephone number of a contact telephone, and a process that is performed after a call. And a post-call parameter indicating Note that the post-call parameters may include data such as maps and materials to be transmitted as post-call processing.

  The user information is individual user information such as the user's name, age, gender, hobbies, and preferences (favorite music, genres of interest, etc.) input at the time of member registration. The contact information is information relating to the contact information such as the name or name of the contact information, the type of business, the location, and the address of the terminal 5. The web access information is input to the URL of the web page selected for telephone inquiry, the history of the web page viewed by the user, the address (user ID) when communicating with the user via the network N, and the web page. Information such as the reservation date and the number of people, information on the type of the web browser of the terminal 3 and information on the OS, and a campaign ID for identifying a campaign executed on the website. The telephone access information is information including a calling number, a called number, a call start time, a call end time, a redial time limit, and the like. The call result information is information indicating the result of the call, for example, reservation completion, cancellation, inquiry, and the like. In addition to the example of FIG. 7, the call result may be stored in association with web access information or user information separately from the call access information.

FIG. 8 is a diagram showing an example of a web page describing a link for inputting the access information and the call result information. As shown in FIG. 8, a web page 64 on which the user selects a telephone inquiry, a history 65 of web pages accessed before this web page 64, user information 66, and a link 67 for inputting a call result are posted. ing. The link 67 is a so-called hyperlink, in which the URL of the application server 2 is described as an input destination, and options indicating “reservation establishment”, “cancellation”, “inquiry / other”, and the like are described as input values. For example, it is described as follows.
<a href="http://(input)/(choice)"> Reservation complete </a>

  When one of the links 67 “reservation established”, “cancel”, “inquiry / other” of the web page displayed on the terminal 5 by the person in charge of the contact is selected, the terminal 5 By connecting to the application server 2 in accordance with the URL shown in 67, a call result such as “reservation establishment”, “cancellation” or “inquiry / other” specified as the URL option is input to the application server 2.

  In addition, as a link for inputting a call result, an input field 68 for inputting text such as a comment may be provided. When the person in charge of the contact inputs text in the input field 68 and selects the link 67, the terminal 5 connects to the application server 2 according to the URL indicated by the link 67, and “reservation is established”, “cancel” or “ The text entered in the input field 68 application server 2 is entered as the call result along with the call result such as “inquiry / other”. In addition, a link (send button or the like) that transmits text is provided separately from the link 67, and when the link is selected, the terminal 5 connects to the application server 2 according to the URL indicated in the link, and the input field 68 A configuration may be adopted in which the text entered in is input as a call result.

FIG. 9 is an explanatory diagram in the case where the user terminal 3 makes a call again according to PhoneCookie.

When a call is made from the user terminal 3 to the telephone number as PhoneCookie by the user's operation, the call is received by the first call control unit 81 of the call control device 7 (step S21), and the connection control unit 83 calls the application server 2. Information indicating that an incoming call addressed to PhoneCookie has been received is sent to the control linkage unit 52, and the call control linkage unit 52 determines whether or not it is within the expiration date by referring to the information corresponding to this PhoneCookie (FIG. 7) ( In step S22), if it is within the validity period, the contact telephone number corresponding to the PhoneCookie is read and notified to the call control device 7 (step S23), and the second call control unit 82 makes a call to the contact telephone number. Then, the connection control unit 83 connects these calls to place the user terminal 3 and the contact telephone 4 in a call state (step S25).

FIG. 10 is a diagram illustrating an example of processing in which the application server 2 provides a call result in response to a request.
As shown in FIG. 10, when the application server 2 receives a call result acquisition request from another device (step S41), the call result search unit 58 stores the call result according to the search condition indicated in the acquisition request. The call result is retrieved from the unit (call result storage unit) 23 (step S42). For example, the call result and access information are retrieved from the storage unit 23 using the period, type of business, product, price, user age / gender, and the like as search conditions. For example, as a call result, a type such as “reservation established”, “cancel”, “inquiry / other”, or text input in the input field 68 is provided.

Then, the call result providing unit 59 transmits the call result and access information retrieved in step S42 to the requesting device (step S43).

<Function and effect>
As described above, according to the first embodiment, when the user contacts the telephone by looking at the web page, the user terminal and the telephone of the contact can be connected via the system 10. At this time, the system 10 sends information (access information) accessed by the user terminal 3 to the web server 1 to the contact terminal 5 so that the person in charge of the contact can view the web page or web that the user has viewed. While checking input information on the page on the terminal 5, it is possible to respond to telephone contact.

  Further, according to the first embodiment, by storing the access information and the call result in association with each other, for example, “the user who has viewed the xxx page has a high reservation rate”, “after viewing the xx page △△△ Users who see the page have a high cancellation rate. "" Males in their twenties have more orders from the XX page than the XX page. "" XX sites have many apparel orders. This makes it possible to infer that “the site has a lot of orders for home appliances”, and can provide data with high marketing value.

  Furthermore, the application server can recognize the end of the call, and when the call ends, the processing after the call can be performed in a timely manner according to the call result.

<Modification 1>
In the first embodiment, the telephone number of the user is acquired from the registered member information. However, the present invention is not limited to this, and the user may input the telephone number.

For example, as shown in FIG. 11, when information requesting “telephone contact” is received (step S4), the arithmetic processing unit (telephone number requesting unit) 22 of the application server 2 inputs user information such as a telephone number. Is displayed on the user terminal 3, and the user inputs and obtains the message (step S31). Then, the telephone instruction parameter including the input user telephone number and the access information are transmitted from the web server 1 to the application server 2 (step S7), and the subsequent processing is executed in the same manner as in FIGS. 5A and 5B.
As a result, access management can be performed without member registration.

<Modification 2>
Further, a configuration may be adopted in which PhoneCookie is issued when a “phone contact” request is made. For example, FIG.
As shown in FIG. 4, when information requesting “telephone contact” is received (step S4), the contact information generating unit 44 transmits the telephone instruction parameter and the access information to the application server 2 as contact request information (S7). .

The PhoneCookie issuing unit 51 of the application server 2 that has received the contact request information issues a PhoneCookie corresponding to the contact request information and notifies the web server 1 (step S).
32).

The web server 1 notifies the received PhoneCookie to the user terminal 3 (S33). For example, the web server 1 provides a web page in which PhoneCookie is described, and displays it on the user terminal 3 so that the user who viewed the PhoneCookie makes a call.

The notification method to the user terminal 3 is not limited to the web page, and the received PhoneCookie may be transmitted to the user terminal 3 by e-mail.

Thus, when the PhoneCookie is transmitted to the user terminal 3 by web or email, if the user terminal 3 is a mobile phone or a terminal having an IP phone function, when the PhoneCookie is selected,
It is desirable to describe the telephone function to be activated. For example, suppose <a href="tel:050XXXXXXXX"> make a phone call using PhoneCookie </a>.

  When the user receives the notification of PhoneCookie, the user terminal 3 makes a call to the telephone number as the PhoneCookie, and the first call control unit 81 of the call control device 7 receives the call from the user terminal 3. Connect (establish call). In the subsequent processing, as in FIGS. 5A and 5B, the second call control unit 82 connects (establishes a call) with the telephone 4 that is the inquiry destination (step S10), and the connection control unit 83 connects these calls. The user terminal 3 and the telephone 4 are set in a call state.

As described above, according to the second modification, access management can be performed without acquiring the user's telephone number. In the above example, the PhoneCookie issuing unit 51 is provided in the application server 2, but may be provided in each web server 1. In this case, among the telephone numbers secured so as to be able to receive calls by the call control device 7, the telephone numbers issued by each web server 1 as PhoneCookie are assigned to the respective web servers 1 in advance.

<Modification 3>
The PhoneCookie issuing unit 51 may differentiate PhoneCookie (user number) issued for the user and PhoneCookie (contact number) issued for the contact. That is, two different PhoneCookies are associated with one contact request information, and different numbers of PhoneCookies are notified by the user and the contact. As a result, phone cookies having different numbering systems can be used on the user side and the contact side.

The PhoneCookie notified to the user may be a fixed number for each user. This requires fewer PhoneCookies to be issued. In addition, when a call is made again from the user, the user can be uniquely identified by PhoneCookie, and data management becomes easy.

When the PhoneCookie exceeds the expiration date, the association with the contact request information is canceled, and the PhoneCookie is associated with new contact request information when the PhoneCookie is issued thereafter.

The PhoneCookie may be associated with the contact request information in combination with other information as well as the phone number issued by the PhoneCookie issuing unit 51. For example, the user's telephone number and the telephone number issued by the PhoneCookie issuing unit 51 are combined and associated with the contact request information. When an incoming call is received from the user terminal 3 to the telephone number as PhoneCookie, the caller telephone number (user telephone number) is acquired, and the corresponding contact request information is specified by the combination. As a result, if the user's telephone number is different, even if the same number of PhoneCookie is used, the correspondence with the contact request information can be taken, and the number of issued PhoneCookie can be reduced.

In addition, a range of telephone numbers to be issued as phone cookies to a contact may be determined, and the telephone numbers may be sequentially issued as phone cookies. When the last phone number in the determined range is issued as PhoneCookie, the PhoneCookie issuing unit 51 initializes the issued number, returns to the first phone number, and issues subsequent PhoneCookies. At this time, if the application server 2 notifies the contact that it has been initialized, the contact can recognize whether it is a PhoneCookie before initialization or a PhoneCookie after initialization, so contact is made based on the PhoneCookie before initialization. In this case, the application server 2 is notified that the phone cookie is not yet initialized, and the phone cookie issuing unit 51 receives a new issued phone cookie.

  Thereby, the telephone number reserved for a specific contact can be reduced. Further, by determining the range of telephone numbers as described above, it becomes easy to manage data in the contact information.

<< Embodiment 2 >>
In the first embodiment, the example in which the input cooperation information of the call result is transmitted to the contact terminal 5 by the web page is shown. However, the present embodiment is not limited to this, and in the second embodiment, the input cooperation of the call result is performed. An example is shown in which information is transmitted to the contact terminal 5 by e-mail. The second embodiment is different from the first embodiment in the configuration for transmitting the input cooperation information by e-mail, and the other configurations are the same. For this reason, the same elements are denoted by the same reference numerals and the description thereof is omitted.

  FIG. 13 is a diagram illustrating an access management method executed by the access management system according to the second embodiment. Steps S1 to S12 are the same as those in FIG. 5A or 5B described above. After the link generation unit 55 of the application server 2 acquires information for generating a link (input cooperation information) from the storage unit 23 in step S12, the access information providing unit 56 receives the access information received in step S7. The inserted e-mail is generated, and the link generation unit 55 generates a link using the information acquired in step S12 in the e-mail (step S13A). Then, the access information providing unit 56 transmits the electronic mail to the contact mail address via the network N (step S14A). The contact terminal 5 receives the electronic mail and displays it on the display device. The display content in this case is the same as the web page of FIG. 8, the web page 64 that the user has selected to make a telephone inquiry, the history 65 of the web page accessed before the web page 64, user information 66, and the call result are input. For example, a link 67.

  The processes after step S15 are the same as those in FIGS. 5A and 5B. For example, when it is determined in step S15 that the call has ended (step S15, yes), the call control device 7 disconnects the call with the user terminal 3 and “inputs the call result via the call with the telephone 4”. The voice message prompting the user to input the call result is transmitted to the telephone 4 that is the contact address, and then the call with the telephone 4 is disconnected (step S16). When the person in charge of the contact selects a link corresponding to the input call result from the links in the mail, the terminal 5 connects to the application server 2 and transmits the call result according to the information on the input destination of the link. To do. The call result reception unit of the application server 2 receives the call result from the terminal 5, and stores it in the storage unit 23 in association with the access information and user information (step S17).

  As described above, according to the second embodiment, access information and input cooperation information can be provided to the contact terminal 5 using mail. The second embodiment may be configured as in the first to third modifications.

<< Embodiment 3 >>
In the first embodiment described above, the access information is transmitted from the application server 2 to the contact terminal 5 via the network such as the Internet. On the other hand, in the third embodiment, the access information and the input cooperation information are sent to the contact FAX. The configuration for transmission to the terminal is different. Since other configurations are the same, the same elements are denoted by the same reference numerals and the description thereof is omitted.

  FIG. 14 is a schematic diagram of an access management system according to the third embodiment, and FIG. 15 is a diagram illustrating a flow of an access management method executed by the access management system 10 according to the third embodiment.

  As shown in FIG. 14, in the third embodiment, the FAX terminal 6 is provided as a contact, and when the inquiry source user selects the inquiry, the application server 2 converts the access information into image data, and the call control device. 7 to the contact FAX terminal 6.

As shown in FIG. 15, the operation of the website is started (step S <b> 1), and when browsing of the web page is requested from the user terminal 3, the web page providing unit 42 of the web server 1 The web page specified by the URL is provided and displayed on the user terminal 3 (step S2). FIG. 6 is a diagram showing a display example of this web page. FIG. 6 shows an example of a page for purchasing a product, which includes an input field 61 for inputting options and a link 63 for “telephone contact”.

  When the link 63 is selected, the user terminal 3 transmits a request according to the parameter of the link 63, that is, information for requesting “telephone contact” to the web server 1 (step S3).

  When receiving information requesting a telephone contact from the user terminal 3, the contact receiving unit 43 displays a destination list such as a store list or a friend list on the user terminal 3 and prompts the user to select a contact ( Step S4). And the contact reception part 43 determines whether the said user terminal 3 has been authenticated by whether the session ID issued by the authentication process part 41 was received from the user terminal 3 (step S5). If not authenticated, the authentication processing unit 41 displays a login screen, prompts for input of an ID and password, and performs authentication processing (step S6).

  When authenticated in step S5 and when authenticated in step S6, the contact information generating unit 44 causes the user terminal 3 to display an inquiry content registration screen (not shown) on the user terminal 3. Make input and receive inquiry. Then, in addition to this inquiry content, the contact information generation unit 44 reads out access information corresponding to the session ID and a telephone instruction parameter corresponding to the contact address from the storage unit 13 to generate contact request information, and the application server 2 (Step S7). The access information includes the access to the web server 1 of the user, such as the URL of the web page where the “phone contact” link 63 is selected, the data input to the web page, the history of web pages viewed by the user, and the like. It is sufficient if it is information related to.

PhoneCookie of application server 2 that has received the contact request information from web server 1
The issuing unit 51 issues a unique telephone number α corresponding to the contact request information as PhoneCookie and notifies the user terminal 3 (step S8).

After the issuance of PhoneCookie (phone number α), when the user terminal 3 makes a call to the phone number α,
The call control device 7 receives the call, puts the call on hold, notifies the application server 2 that a call is made to the telephone number α, and sends “FAX to the user terminal 3. That the telephone call is to be started after the FAX is transmitted "(step S9).

The link generation unit 55 of the application server 2 uses a URL (input destination) for inputting call result information based on the contact request information, information (PhoneCookie) for specifying a call via the call connected in step S11, Information for generating a link (input cooperation information) such as an option (input value) is acquired from the storage unit 23 (step S21). Based on the access information received from the web server 1, the access information providing unit 56 converts the web page accessed by the user terminal 3 and the inquiry content into image data together with the input cooperation information, and creates data to be transmitted as a FAX ( Step S22). The input cooperation information is described as, for example, a URL or a two-dimensional code. Also, the PhoneCookie issuing unit 51 pays out a unique telephone number β for the contact address in association with the telephone number α. This telephone number β is included in the image data or telephone instruction parameter as information for calling. Then, the access information providing unit 56 transmits a telephone instruction parameter including the contact FAX number to the call control device 7 together with the access information as the image data (step S23).

  The call control device 7 transmits the access information as the image data to the contact FAX terminal 6 via the telephone line D based on the telephone instruction parameter (step S24).

  The contact user who received the FAX looks at the FAX and makes a call to the telephone number β. In step S23, the telephone number β may be included in the image data and sent in a state of being printed in the FAX image. Alternatively, the telephone number β may be included in the telephone instruction parameter as a FAX transmission source. It may be displayed as a telephone number. When the telephone 4 makes a call to the telephone number β, the call control device 7 receives the call, and the second call control unit 82 establishes a call with the telephone 4. Then, the call control device 7 connects the telephone number α corresponding to the telephone number β, that is, the call with the user terminal 3 put on hold and the call with the telephone 4. Therefore, the voice received from the user terminal 3 is transmitted to the telephone 4, and the voice received from the telephone 4 is transmitted to the user terminal 3, whereby the user terminal 3 and the telephone 4 are brought into a call state (step S25).

  Then, after the start of the call, the connection control unit 83 of the call control device 7 determines whether or not the call has ended (step S26). For example, when a disconnection signal or an end-of-call signal is received from the user terminal (telephone) 3 or the telephone 4 of the contact address, it is determined that the call has ended (step S26, yes).

  When the call is finished, the call control device 7 disconnects the call with the user terminal 3 and prompts the user to input the call result such as “Please input the call result” via the call with the telephone 4. After the voice message is transmitted to the telephone 4 of the contact address, the call with the telephone 4 is disconnected (step S27). The person in charge of the contact contacts the application server 2 based on the input cooperation information corresponding to the input call result among the input cooperation information in the FAX, and transmits the call result. For example, a URL or a two-dimensional code is described in a FAX for each option of the call result, and a person in charge of contact contacts the application server 2 by inputting this URL into a browser. Alternatively, the two-dimensional code is photographed with a camera, converted into a URL, and accessed to the application server 2.

  The call result reception unit of the application server 2 receives the call result from the terminal 5, and stores it in the storage unit 23 in association with the access information and user information (step S28).

  In addition, the connection control unit 83 notifies the application server 2 of the end of the call, and causes the post-call processing unit 53 to perform a process according to the post-call parameter (step S29). For example, when a call ends, an e-mail to be followed or an advertisement for a related product is transmitted, such as “Thank you for your inquiry”. Further, the processing after the call may be performed according to the call result. For example, a map is transmitted to the user terminal 3 when the call result is “reserved” of a hotel, and an alternative plan is transmitted to the user terminal 3 when the call result is “cancel”. If it is “inquiry / other”, the Q & A collection is transmitted to the user terminal 3.

In the example of FIG. 15, the input cooperation information for inputting the call result together with the access information is transmitted to the contact FAX terminal 6 in step S14. However, the input cooperation information may be transmitted separately from the access information. . For example, after ending the call, when prompting input of a call result in step S27, a FAX including input cooperation information may be transmitted to the contact FAX terminal 6.
Moreover, the order of each step of FIG. 15 is an example, and may be arbitrarily changed. For example, a FAX may be transmitted to the contact FAX terminal 6 to establish a call with the contact telephone and then call the user terminal 3 to establish a call with the user terminal 3.
Further, in the example of FIG. 15, the telephone number 4 is contacted to the telephone number β, but not limited to this, the call control device 7 is contacted as shown in FIGS. 5A and 5B in parallel with the FAX transmission. You may make a call to the previous phone number.

  As described above, according to the third embodiment, when making an inquiry by telephone, information on accessing a web page can be sent to a contact by FAX, and the user of the contact can make an inquiry while viewing the FAX. Communication is facilitated.

  In the second embodiment, the person in charge of the contact may select whether or not to approve the inquiry when the FAX is received.

<< Embodiment 4 >>
In the first embodiment described above, a call result is input from the contact terminal 5 to the application server 2, whereas in this fourth embodiment, the call result is input from the telephone 4 by voice. Since other configurations are the same, the same elements are denoted by the same reference numerals and the description thereof is omitted.

  FIG. 16 is a diagram illustrating an access management method executed by the access management system according to the fourth embodiment. Steps S1 to S11 are the same as those in FIG. 5A or 5B described above. After connecting the user terminal 3 and the contact telephone 4 in step S11, the access information providing unit 56 generates a web page in which the access information received in step S7 is inserted (step S13B), and the contact terminal. 5 (step S14B). The contact terminal 5 receives the web page and displays it on the display device. The display contents in this case are the same as in FIG. 8 for inputting the web page 64 on which the user has selected telephone inquiry, the history 65 of the web page accessed before this web page 64, user information 66, and the call result. The link 67 or the like.

  If it is determined in step S15 that the call has ended (step S15, yes), the call control device 7 disconnects the call with the user terminal 3 and “calls if reservation is established” via the call with the telephone 4. Enter 1 for cancel, 2 for inquiries / others, etc. Also, for comments etc., please continue with the button input. When finished, press #. " Then, a voice message for prompting input of the call result is transmitted to the telephone 4 of the contact (step S16B). The voice message is stored in advance in the storage unit 23 for each web page in which a “telephone contact” link is described, for example, and the voice message is read and output for each web page.

  When the person in charge of the contact presses a button corresponding to the call result and inputs a comment or the like by voice, the telephone 4 transmits the call result of the tone signal and the voice signal corresponding to this button to the call control device 7, This call result is transmitted from the call control device 7 to the application server 2. The call result reception unit of the application server 2 receives the call result from the telephone 4, and stores it in the storage unit 23 in association with the access information and user information (step S17).

  As described above, according to the fourth embodiment, the call result can be input via the telephone line. Note that the fourth embodiment may be configured as in the first to third modifications.

  In the fourth embodiment, the call result is transmitted from the telephone 4 to the call control device 7. However, the present invention is not limited to this, and a link (input cooperation information) is described in a web page or e-mail as in the first and second embodiments. When this link is selected, a voice call can be made between the terminal 5 and the call control device 7 or the application server 2 using VoIP, that is, the terminal 5 can make a call as an IP phone, and a tone signal or voice You may make it input a telephone call result.

<Others>
The present invention is not limited to the illustrated examples described above, and various modifications can be made without departing from the scope of the present invention.

DESCRIPTION OF SYMBOLS 1 Web server 2 Application server 3 User terminal 4 Contact telephone 5 Contact terminal 6 FAX terminal 7 Call control apparatus 10 Access management system

Claims (6)

A web page providing unit that transmits a web page to the user terminal when receiving a web page browsing request from the user terminal by a user operation;
A contact receiving unit that receives contact request information for requesting contact from the user terminal when the user selects a telephone contact option described in the web page;
When receiving the contact request information, at least a contact information generating unit that uses the information of the web page viewed by the user as the access information of the user;
A contact number issuing unit for issuing a contact telephone number corresponding to the access information;
A call is made to the user's telephone based on the telephone number specified by the user's input operation, and the contact telephone number is notified as a caller's number, or a call is made from the user's telephone to the contact telephone number A first call control unit for receiving a received call;
A second call control unit for calling the telephone of the contact corresponding to the access information;
A connection control unit for connecting a call of the user's telephone and a call of the contact telephone;
An access information providing unit for transmitting the access information to a terminal provided in the contact via a network;
A call result receiving unit that receives call result information indicating a result of a call through connection between the user's telephone and the contact's telephone from the contact's telephone or a terminal provided in the contact;
A call result storage unit for storing the access information and the call result information in association with each other;
An input cooperation information providing unit that transmits an e-mail or a web page describing input cooperation information indicating an input destination for inputting the call result information to a terminal provided in the contact;
An access management system comprising: A web page providing unit that transmits a web page to the user terminal when receiving a web page browsing request from the user terminal by a user operation;
A contact receiving unit that receives contact request information for requesting contact from the user terminal when the user selects a telephone contact option described in the web page;
When receiving the contact request information, at least a contact information generating unit that uses the information of the web page viewed by the user as the access information of the user;
A contact number issuing unit for issuing a contact telephone number corresponding to the access information;
A call is made to the user's telephone based on the telephone number specified by the user's input operation, and the contact telephone number is notified as a caller's number, or a call is made from the user's telephone to the contact telephone number A first call control unit for receiving a received call;
A second call control unit for calling the telephone of the contact corresponding to the access information;
A connection control unit for connecting a call of the user's telephone and a call of the contact telephone;
An access information providing unit for transmitting the access information to a terminal provided in the contact via a network;
A call result receiving unit that receives call result information indicating a result of a call through connection between the user's telephone and the contact's telephone from the contact's telephone or a terminal provided in the contact;
A call result storage unit for storing the access information and the call result information in association with each other;
An input cooperation information providing unit for transmitting information indicating an input destination for inputting the call result information to a facsimile terminal provided in the contact;
An access management system comprising: The contact number issuing unit issues a contact phone number different from the contact phone number used in a call between the user's telephone and the first call control unit in association with the access information, and issues it for a contact.
The access management system according to claim 1 or 2 , wherein the second call control unit notifies the telephone of the contact as a caller number of the contact telephone number issued for the contact. The call result information, choices indicating the result of the call, text indicating the result of the call, of the sound indicating the result of the call, according to claims 1 is at least one in any one of 3 Access management system. A step of transmitting a web page to the user terminal when receiving a web page browsing request from the user terminal by a user operation;
Receiving contact request information for requesting contact from the user terminal when the user selects a telephone contact option described in the web page;
When the contact request information is received, at least information on a web page viewed by the user as the access information of the user;
Issuing a contact telephone number corresponding to the access information;
A call is made to the user's telephone based on the telephone number specified by the user's input operation, and the contact telephone number is notified as a caller's number, or a call is made from the user's telephone to the contact telephone number Receiving a received call;
Making a call to a contact telephone corresponding to the access information;
Connecting the user telephone call and the contact telephone call;
Transmitting the access information to a terminal provided in the contact via a network;
Receiving call result information indicating a result of a call through a connection between the user's telephone and the contact's telephone from the contact's telephone or a terminal provided in the contact;
Storing the access information and the call result information in a call result storage unit in association with each other;
Transmitting an e-mail or a web page describing input cooperation information indicating an input destination for inputting the call result information to a terminal provided in the contact;
An access management method that the computer executes. A step of transmitting a web page to the user terminal when receiving a web page browsing request from the user terminal by a user operation;
Receiving contact request information for requesting contact from the user terminal when the user selects a telephone contact option described in the web page;
When the contact request information is received, at least information on a web page viewed by the user as the access information of the user;
Issuing a contact telephone number corresponding to the access information;
A call is made to the user's telephone based on the telephone number specified by the user's input operation, and the contact telephone number is notified as a caller's number, or a call is made from the user's telephone to the contact telephone number Receiving a received call;
Making a call to a contact telephone corresponding to the access information;
Connecting the user telephone call and the contact telephone call;
Transmitting the access information to a terminal provided in the contact via a network;
Receiving call result information indicating a result of a call through a connection between the user's telephone and the contact's telephone from the contact's telephone or a terminal provided in the contact;
Storing the access information and the call result information in a call result storage unit in association with each other;
Transmitting information indicating an input destination for inputting the call result information to a facsimile terminal provided in the contact;
An access management method that the computer executes.

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