JP6548974B2 - Sales support information provision system and sales support information provision method - Google Patents

Description

  The present invention is useful at the time of a business talk with the order reviewer for the product or service provider based on the utterance situation of the order reviewer at the time of inquiry sent from the order reviewer of goods or services through the telephone line. It relates to the technology of providing information.

  In the advertising industry, in recent years, technology that measures the advertising effect from the number of calls to the inquiry telephone number described in the advertisement (so-called pay per call (hereinafter referred to as "PPC technology") is used. It is done. So to speak, this is a telephone version of a system that collects advertising charges according to the number of clicks in online advertising.

  Advertising systems using conventional PPC technology generally post a telephone number preset by the advertiser as an inquiry number on the advertising medium, record the number of calls addressed to the telephone number and the caller's telephone number, and The telephone number is forwarded to the caller, or the caller's telephone number is notified. Since both the advertiser and the advertiser can specifically grasp the number of calls, the advertiser can grasp the objective advertising effectiveness, and the advertiser can charge the advertiser the appropriate advertising fee according to the effectiveness, etc. There are merits of

JP 2005-115945 A

  However, since the conventional PPC technology only grasps the number of calls as the advertising effect, who is interested in the advertisement, and the caller consists of persons of various attributes, The Lord can not judge what kind of approach is effective for closing business talks with the caller.

  The present invention has been made in view of the above problems, and focuses on the fact that a person who is interested in advertising makes an inquiry by telephone, and attributes and interest of a caller who is an order examiner. The purpose is to detect and provide useful information for closing business negotiations to those who wish to provide products and services.

In order to achieve the above object, the sales support information provision system according to claim 1 is based on the utterance condition of the order examining person at the time of inquiry sent from the order examining person of goods or service through the telephone line. A sales support information providing system for providing useful information to a requester for offer at the time of a business negotiation with the order placement examiner, and referring to an attribute database storing a correlation between a feature of a voice signal and a speaker's attribute. an attribute information generating means based on said characteristic portion indicated by a result of the ordering reviewers at query time was analyzed audio signal emitted, generates attribute information of the ordering reviewers Te, the correlation between the keywords and interests referring to the stored keyword database obtained by analyzing the speech content of the order reviewers in the query, and predetermined interests association Based on the number of occurrences of the keyword, and interest information generating means for generating interest information including the interest for the orderer study's interests and the interests, the attribute information and the interest information to the providing seekers And output means for outputting.

In order to achieve the above object, the sales support information providing system according to claim 2, in the above invention, the interest information generating unit grasps the correlation between the pre-specified words and interests, the order considered When a word having a correlation with an interest item is detected among words uttered by a person, it is determined that the user is interested in the interest item, and according to the number of utterances of the word having a correlation with the interest item, The method is characterized by determining an interest level for the interest item, and generating interest information of contents including at least the interest item and the interest level.

Further, in order to achieve the above object, the sales support information providing system according to claim 3 in the above invention is, among the inquiry cases in the past, the inquiry case of the order examiner identical to the order examiner, the order examination At least one query case of an order reviewer different from the owner but inquired by the order examiner with the same or / and similar attributes, an order examiner different from the order examiner but including the same or / and similar related items The information processing apparatus further comprises: support information generation means for generating support information which is information on the process of negotiation in the above, and the output means also outputs the support information to the offer candidate.

  Further, in order to achieve the above object, the sales support information providing system according to claim 4 in the above invention is the inquiry case of the same order reviewer as the order reviewer among the past inquiry cases, the order review At least one query case of an order examiner different from the person in the order but having the same or similar attributes by the order examiner, an order examiner different from the occurrence examiner but the same or / and similar related items The information processing apparatus further comprises support information generation means for generating support information which is information on the process of negotiation in the above, and the output means also outputs the support information to the offer candidate.

Further, in order to achieve the above object, the sales support information provision method according to claim 5 is a product or a method based on the utterance condition of the order examiner at the time of inquiry sent from the order examiner of goods or service through the telephone line. A sales support information providing method for providing useful information at the time of a business negotiation with the order placement examiner to a service offerer, which is a process performed by a computer, wherein the correlation between the characteristic part of the voice signal and the speaker's attribute based on the characteristic portion indicated by the results of analysis of the audio signal in which the order considering uttered reference to the attribute database storing a relationship between the time of the inquiry, the attribute information generating step of generating attribute information of the ordering reviewers Generating interest information including the interest of the order examiner and the degree of interest for the interest based on the contents uttered by the order examiner at the time of the inquiry And interest information generation step that, characterized in that said attribute information and said interest information and an output step of outputting to said providing seekers.

In order to achieve the above object, the sales support information providing method according to claim 6, in the above invention, in the interest information generating step, and grasp the correlation between the pre-specified words and interests, the order considered When a word having a correlation with an interest item is detected among words uttered by a person, it is determined that the user is interested in the interest item, and according to the number of utterances of the word having a correlation with the interest item, The method is characterized by determining an interest level for the interest item, and generating interest information of contents including at least the interest item and the interest level.

Further, in order to achieve the above object, the sales support information providing method according to claim 7 in the above invention is the inquiry case of the same order reviewer as the order reviewer among the past inquiry cases, the order review At least one query case of an order reviewer different from the owner but inquired by the order examiner with the same or / and similar attributes, an order examiner different from the order examiner but including the same or / and similar related items The information processing apparatus further includes a support information generation step of generating support information which is information on the background of the negotiation in the above, and the support information is also outputted to the offer candidate in the output step.

  Further, in order to achieve the above object, the sales support information providing method according to claim 8 is the above invention, wherein the number of inquiries in the same case as the support information and the process of determining the cost are provided in the support information generation step. It is characterized in that it generates corporate information disclosed by the applicant and information regarding whether or not the business negotiation has been completed.

  According to the present invention, the applicant wants to know the attributes of the order examiner's sex, age group, character, etc. before entering into business negotiations, and grasps what product areas and service fields the order examiner is interested in Since it is possible, it becomes possible to propose supply of goods and services suitable for the order examiner, and as a result, it is possible to improve the probability of business negotiations being completed and to improve the customer satisfaction.

BRIEF DESCRIPTION OF THE DRAWINGS It is a schematic diagram which shows the structure of the sales support information provision system concerning embodiment. It is a flowchart explaining operation | movement of a telephone response part. It is a flowchart explaining operation | movement of an interest information generation part. It is a flowchart explaining operation | movement of a support information generation part.

  Hereinafter, embodiments of the present invention will be described in detail based on the drawings. In the following embodiment, an example considered to be most appropriate as an embodiment of the present invention will be described, and it goes without saying that the contents of the present invention will be described in the specific example shown in the present embodiment. It should not be understood in a limited way.

Embodiment
First, a sales support information provision system according to the embodiment will be described. The sales support information providing system according to the present embodiment is, for example, business matching that mediates between a person who wishes to provide a product or service (a person who wants to provide a product) and a person who considers purchasing a product or service (an order placement reviewer). It is used in the system.

  In the business matching system, for example, the applicant places an advertisement with a telephone number for inquiry, and the applicant who viewed the advertisement calls the telephone number of the applicant who is expected to meet his / her needs. The mechanism is adopted. At this time, the organizer of the business matching system manages the telephone line corresponding to the above telephone number in order to quantitatively determine the advertising effectiveness of the advertisement posted by the applicant, and the originator telephone of the placed order examiner who made the call The number is transmitted to the applicant and the number of calls is counted.

  In the following, the embodiment will be described by taking such a business matching system as an example, but the technical scope of the present invention is not limited to the business matching field from the beginning. Of course, even cases are within the technical scope of the present invention.

  FIG. 1 is a schematic diagram showing a configuration of a sales support information provision system according to the present embodiment. According to FIG. 1, the sales support information provision system according to the present embodiment is a call that is an order examiner Voice of the call person recorded by the speech recording unit 2 and the speech recording unit 2 for recording at least the utterance part of the caller received by the telephone correspondence unit 1; Attribution of the caller based on at least one of the voice analysis unit 3 that analyzes the voice, the voice recognition unit 4 that recognizes the content of the caller of the caller, and the analysis result of the voice analysis unit 3 and the recognition result of the voice recognition unit 4 An interest that is information about a caller's interest item and a degree of interest for the interest item based on at least one of the attribute information generation unit 5 that generates information, the analysis result of the speech analysis unit 3 and the recognition result of the speech recognition unit 4 Raw information Interest information generator 6, a keyword database 7 storing keywords to be noted in the speech recognition result, an attribute database 8 storing the relationship between the waveform analysis result and the attributes of the caller, and support information useful for business negotiations And a support information database 10 for storing information to be provided to the caller according to the attribute information and the interest information, and an output unit 11 for outputting the generated information. In the present embodiment, the telephone corresponding unit 1 to the output unit 11 are realized by a configuration in which a predetermined program is installed in an electronic computer such as a personal computer or a server connected to a telephone line, but realized by another configuration. As well.

  The telephone handling unit 1 has a function of prompting a caller by means of guidance or the like by automatic voice. For example, the telephone handling unit 1 promotes the utterance of specific information such as the name of the applicant, such as the name of the callee, the name of the affiliation, the name of the corporation, the name of the offeree, etc. Perform an action that encourages free speech. A specific configuration may be one that automatically reproduces a prerecorded message, or one that appropriately creates and reproduces a message according to the content of the caller's utterance using artificial intelligence.

  The speech recording unit 2 is for recording the contents of the caller's speech.

  The voice analysis unit 3 is for analyzing the waveform of the voice signal with respect to the caller's speech recorded by the speech recording unit 2. Specifically, the voice analysis unit 3 converts the voice emitted by the caller into a digital signal and analyzes the waveform, frequency, and the like of the digital signal, thereby further determining the gender, age group, emotion, and the like of the caller. Extracts information about the attributes of the caller, such as the birthplace and personality based on intonation.

  The voice recognition unit 4 is for converting the contents of the caller of the caller recorded by the speech recording unit 2 into character information. Specifically, the speech recognition algorithm uses an existing one, and further has a function of extracting a keyword related to the product / service of the offer candidate from the character information.

  The attribute information generation unit 5 relates to the attribute of the callee based on the information on the callee's gender, the age group, etc. extracted by the voice analysis unit 3 and the utterance content converted to character information by the voice recognition unit 4. It is for generating the attribute information of the caller based on the information (name, address, affiliation, etc.). The attribute information generation unit 5 reveals, for example, the attribute of the caller such as “Manage a used car dealer and talking in a quick way and having a short-tempered 40-year-old male”.

  The interest information generation unit 6 is for generating, based on the appearance frequency of the keyword extracted by the speech recognition unit 4, interest information which is information on the interest item of the offer candidate and the interest level to the interest item. . Specifically, if "price" appears multiple times as a keyword, it is determined that the user is interested in the cost, and, depending on the keyword, a plurality of products / services provided by the applicant. Determine what kind of thing you are interested in.

  The keyword database 7 is for storing keywords related to the attribute / interest item determined in the attribute information generation unit 5 and the interest information generation unit 6. The keyword database has a function of storing correlations between keywords and interests, and for example, stores keywords such as "price", "price", "cost", and "cheap" in association with the interest "cost". Thus, the interest information generation unit 6 determines the interest item and the interest level of the caller according to the number of appearances of the keyword associated with the predetermined interest item, based on the correlation. In addition, as a result of analyzing the contents of the caller of the caller in the past similar cases, the correlation between the keyword and the item of interest, which are deemed to be statistically relevant regardless of the apparent appearance, is also stored.

  The attribute database 8 is for storing the correlation between the characteristic part of the waveform of the voice signal, the frequency and the like, and the attribute of the speaker. The attribute database 8 stores, for example, the relationship between the fundamental frequency of the voice signal and the gender, age, etc. of the speaker, whereby the attribute information generation unit 5 indicates what attribute the voice analysis result of the caller is. Is determined.

  The support information generation unit 9 is for providing information such as a proposal content which is useful at the time of a business talk with the caller based on the attribute information and the interest information of the caller. Specifically, the information stored in the support information database 10 to be described later, for example, in the past, was effective in the business talk with the order examiner who had attribute information or interest information similar to the current caller. It has the function of collating proposal contents and outputting the proposal contents.

  The support information database 10 is for storing the correlation between the attribute information and the interest information of the caller and the business information such as the business negotiation method effective for the establishment of the business negotiation, and the speech method. The support information database 10 is, for example, the contents of the caller of the caller in the past case, the specific information of the caller, the attribute information of the caller, the items of interest at the time of inquiry, and the products and services for which the caller inquired. Information is recorded about the process of negotiations, such as the field, the contents of the negotiations conducted after the inquiry, and whether or not the negotiations have been completed.

  The output unit 11 is the information generated by the support information generation unit 9 based on the caller's telephone number of the caller, the name, recorded data of conversation contents at the time of inquiry, attribute information and interest information, and further, attribute information and the like. , It is for outputting to the offer candidate. As an output mode, it may be a form of sending an electronic mail describing the information, a form of visual display on a display, or a form of printing on a paper medium.

  Next, the operation of the sales support information provision system according to the present embodiment will be described. First, the sales support information providing system responds to the telephone handling unit 1 when the order examiner makes a call to the telephone number described in the advertisement etc., and determines the attribute of the caller, the matter of interest, etc. Make a response that encourages you to

  FIG. 2 is a flow chart diagram showing an example of the contents of correspondence by the telephone correspondence unit 1.

  When the order examiner makes a call, the telephone handling unit 1 first instructs to input information for specifying a candidate for provision as an inquiry target (step S101). Specifically, the telephone handling unit 1 instructs to input information by reproducing a voice message to prompt the user to input the company ID number of the advertiser published in the advertisement. Until the input is completed, step S101 is repeated every predetermined time (step S102, No), and after the input is completed (step S102, Yes), the process proceeds to step S103.

  Next, the telephone handling unit 1 confirms the input contents of the caller (step S103). Specifically, the name of the offer candidate corresponding to the input company ID is read back, and if it is correct, it reproduces a voice message asking to input 0 if it is incorrect or 1 if it is incorrect. If it is incorrect (if 1 is input; step S104, No), the process returns to step S101; if correct (if 0 is input; step S104, Yes), the process proceeds to step S105.

  Next, in order to use the telephone handling unit 1 as a material for information generation work in the attribute information generation unit 5 and the interest information generation unit 6, the telephone contact unit 1 relates to identification information such as the name of the caller and inquiry contents for the caller. Prompt the utterance (step S105). At this time, the telephone support unit 1 does not give detailed instructions on the contents of the utterance, but simply says "Please talk about your name and business, and enter a sharp (#) when the talk is over." It is desirable to stream voice messages. By providing information from the sales support information provision system side, it is to prevent occurrence of bias or the like in the contents of the talker's speech.

  Until the end of the utterance (step S106, No), while the utterance recording unit 2 records the content of the utterance, the telephone corresponding unit 1 is in the standby state, and an inquiry is made at the time when the utterance is ended (the time when the sharp is input). After a voice message meaning "end", for example, "Thank you. Please wait for a return from the inquiry company. We will wait for you to use it again." ), Disconnect the telephone line and complete all work.

  Note that in the operation of the telephone handling unit 1, for example, it may be possible to prompt the input of the company number set in the social security / tax number system instead of the company ID number corresponding to the offer candidate in step S101. It may be possible to prompt for a company name in Furthermore, without specifying a specific offerer, for example, the customer is prompted to enter the product / service field that the carrier wishes to purchase (eg, “1” for IT / Infrastructure development / production request, Send a voice message such as “2” for development, production request of WEB, mobile, smart phone application etc.)), Caller from the call person to the offer applicant who is dealing with the relevant field It may be notified about what has been done and the contents thereof.

  Next, in the sales support information provision system according to the present embodiment, the voice analysis unit 3 converts the voice recording data of the caller's utterance into an electrical signal, and analyzes the pattern of the electrical signal, for example, waveform, frequency, etc. I do. In parallel with this, the sales support information providing system performs a speech recognition process in which speech of any content is made from the recording data of the caller's speech in the speech recognition unit 4 and converts the recording data into character information.

  Thereafter, in the sales support information provision system according to the present embodiment, the attribute information generation unit 5 generates the caller attribute information based on the analysis result of the voice analysis unit 3. Specifically, the attribute information generation unit 5 collates the characteristic portion of the waveform and the frequency indicated by the analysis result with the information recorded in the attribute database 8 and sets up the call among the information recorded in the attribute database 8. Attribute information such as gender, age, personality, and the like, which are related to the waveform of the person's speech and the characteristic part of the frequency, is extracted and output as attribute information. Further, the attribute information generation unit 5 extracts the information related to the caller's attribute in the character information generated by the voice recognition unit 4 and extracts the information, and furthermore, the caller telephone of the caller After specifying a rough location based on a number etc., these information are also output as attribute information.

  Next, in the sales support information provision system according to the present embodiment, the interest information generation unit 6 determines the interest level of the caller and the interest level for the interest items, and generates interest information containing these contents. .

  FIG. 3 is a flowchart showing the contents of the determination process in the interest information generation unit 6. As shown in FIG. 3, the interest information generation unit 6 searches for a keyword registered in advance in the keyword database 7 from the character information generated by the speech recognition unit 4 (step S201). If a keyword is detected (Yes at step S201), the interest information generating unit 6 extracts the items of interest associated with the detected keyword with reference to the keyword database 7 (step S202), and the number of extractions of the items of interest An operation of rewriting n times to n + 1 times is performed (step S203). The number of extractions is counted for each item of interest.

  Thereafter, the interest information generation unit 6 confirms whether the analysis has been completed for all of the character information (step S204), and if there is character information not yet analyzed (step S204, No), the process returns to step S201 again to analyze Continue working When the analysis work is completed for all the character information (Step S204, Yes), the interest item extracted from the character information and the appearance frequency n of the keyword related to the interest item is output as the interest information for each interest item 11. Output in the form of e-mail transmission via step 11 (step S205), and the process ends.

  The keyword database 7 registers one or more keywords related to the items of interest. As there are a plurality of expression modes relating to specific items of interest, and there may be differences in terms of use depending on the caller, the correspondence between keywords and items of interest should be a many-to-one relationship instead of one-to-one, The keyword database 7 stores information. As a result, as the determination result of the interest information generation unit 6, even if the caller does not say the same word multiple times, it is determined that related remarks are made multiple times for a single interest item. There are also cases. For example, if the keywords "illness", "physical strength" and "meal" are all associated with the item of interest "health" in the keyword database 7, if the caller speaks once for each of these keywords, " It is determined that the number of extractions of the item of interest "health" is three.

  Next, the operation of the support information generation unit 9 will be described. The support information generation unit 9 refers to the data on the past inquiry cases stored in the support information database 10 and, regarding the caller of the caller, the support information which is useful information for the offer candidate to complete the negotiation. create.

  FIG. 4 is a flowchart for explaining the operation of the support information generation unit 9. As shown in FIG. 4, the support information generation unit 9 makes an inquiry in the past by the same caller based on the identification information of the caller (determined from the caller's telephone number at the time of call and the uttered content in step S105). It is determined whether there is a case (step S301). If there is a past inquiry case (Yes at step S301), the process proceeds to step S302. If not, the process proceeds to step 307.

  Next, the support information generation unit 9 analyzes the contents of the utterance in the past inquiry case of the caller, and determines the presence or absence of the keyword related to the item of interest at the time of the present inquiry (step S302). When there is a keyword related to the same interest item as the present inquiry (step S302, Yes), a tag of "most important information" is attached to the past inquiry case (step S303), and the process proceeds to step S305. Do. If there is no keyword (step S303, No), the past inquiry case is tagged with "important information" (step S304), and the process proceeds to step S305.

  Next, the support information generation unit 9 counts the number of inquiries in the same case (that is, how many inquiries have been made to different applicants) about the past inquiry cases, the process leading to the cost determination, the request for provision of inquiries The information on the contents of the company information provided by the person and the presence or absence of the establishment of the negotiation is extracted (step S305). Thereafter, it is confirmed whether the information extraction has been completed for all the inquiry cases related to the same caller (step S306), and if not completed (step S306, No), the process returns to step S301 and the process is repeated and completed Step S306, Yes) analyzes the tendency by dividing into tags (most important information, important information, reference information, no tag) and cases of negotiation success / non-fulfillment for all the information extracted cases (step S307), The support information in which the trend information is added to the extracted information is output in the form of e-mail transmission to the offer candidate (step S308).

  On the other hand, when there is no past inquiry case for the same caller (Step S301, No), the same or similar inquiry in the present inquiry case and the attribute information and interest information in the past inquiry cases by different callers It is determined whether there is a case (step S309). If it does not exist (step S309, No), the process proceeds to step S313, and if it exists, a tag of "reference information" is attached to the past inquiry case (step S310), and the number of inquiries in the same case, cost determination The contents of the company information provided by the requester of the inquiry destination and the information regarding the presence or absence of the establishment of the business negotiation are extracted (step S311). Thereafter, it is confirmed whether the information extraction has been completed for all the query cases in which the attribute information and the interest information are the same or similar (step S312). If not complete (step S312, No), the process returns to step S309. Repeatedly, if completed (Step S312, Yes), add information about the first note for the caller (Step S313), move to Step S307, and tag (important information for all cases extracted) Analyze the trend by important information, reference information, no tag) and cases of negotiation success / failure cases (step S307) and send support information in which the trend information is added to the extracted information to the person who wants to provide In the form of (1) (step S308).

  Next, advantages of the sales support information provision system according to the present embodiment will be described. In the sales support information providing system according to the present embodiment, the conventional pay per call technology (PPC technology) is installed for the purpose of simply counting the number of inquiries, and the information notified to the person who wants to be provided is also the caller's telephone Although only the number and the total number of inquiries, there is an advantage that it is possible to supply a wide variety of information useful for business talks with the caller. By this, it is possible for the offer candidate to grasp attributes of the caller, such as gender, age group and character, before entering the business talk, and to grasp what product fields and service fields the caller is interested in. It is possible to propose supply of goods and services suitable for the caller, and as a result, there is an advantage that it is possible to improve the probability of closing business negotiations and to improve customer satisfaction.

  Further, in the present embodiment, by generating support information extracted from a past inquiry case, there is an advantage that it is possible to provide useful information for establishing a business negotiation to a person who wants to provide an inquiry target. That is, when there are past query cases by the same caller, it is important to refer to the past cases in order to promote business negotiations in an advantageous manner. In particular, since the past cases relating to similar cases (specifically, in the case where related information is the same) should be the most informative, in this embodiment, after being tagged with "the most important information" We will provide information to applicants. In addition, even if the related information is not the same, if you are the same person, the way of proceeding in the success case will be a great reference, and on the other hand, the failure case will serve as a teacher. Provide information. Furthermore, even if the caller is not the same, the contents of the past inquiry cases that are the same or similar in the attribute information and related information have a reference value, so in the present embodiment a tag of “reference information” is attached. To provide information. In this way, the information related to the present query is extracted from the past query examples, and the support information is tagged in the form of "important information", "important information" and "referential information" regarding the importance. By providing, the offer candidate can obtain information useful for closing a deal according to the degree of importance.

  In addition, regarding support information, among the information on past cases, information that can be directly linked to the establishment of business negotiations, specifically the number of inquiries in the same case, the process of reaching the budget, the person who provided the applicant who provided the inquiry We will provide information on corporate If there is a large number of inquiries in the same case, there is a high possibility that many inquiries will be made to this offer, so the offerer has a high competitive ratio in this case, and the business negotiation It is possible to obtain information such as the fact that the caller should be contacted as soon as possible for establishment. With regard to the process leading up to the budget decision, we grasp the characteristics such as whether the caller is focusing on the price itself, whether it is focusing on the reduction amount from the originally proposed amount, or whether it is not focusing on the price. it can. With regard to corporate information, it is possible to grasp what kind of information should be provided to complete a business negotiation.

  As described above, by focusing on the support information directly linked to the establishment of the negotiation among the information on the past inquiry cases, the present embodiment should devise itself for the provision candidate to quickly establish the negotiation. It has the advantage of being able to understand matters.

  In the present embodiment, for example, the created attribute information, the related information, and the support information are separately sent as e-mails, but of course, they may be sent together as the same e-mail. In the present embodiment, attribute information, related information and support information are generated separately and independently by attribute information generation unit 5, interest information generation unit 6, and support information generation unit 9, but the same components Of course, the order of generation of information may not be limited to the order of attribute information, related information and support information.

  The present invention can be used, for example, at a business matching site utilizing pay-per-call (PPC) technology.

DESCRIPTION OF SYMBOLS 1 telephone corresponding part 2 speech recording part 3 speech analysis part 4 speech recognition part 5 attribute information generation part 6 interest information generation part 7 keyword database 8 attribute database 9 support information generation part 10 support information database 11 output part

Claims (8)

Providing useful information at the time of a business talk with the order examiner to a product or service provision candidate based on the utterance situation of the order examiner received via the telephone line from the order examiner of the product or service Sales support information provision system,
Based on the characteristic portion, wherein the portion where the ordering reviewers during the query with reference to the attribute database storing correlations were shown by the results of analysis of the audio signal emitted in the attributes of the speaker of the audio signal, the ordering Attribute information generation means for generating attribute information of the examiner;
Based on the number of occurrences of a keyword associated with a predetermined interest item, which is obtained by analyzing the content uttered by the order examiner at the time of the inquiry with reference to a keyword database storing correlations between the keyword and the interest item . An interest information generation unit that generates interest information including the interest of the order examiner and the degree of interest in the interest;
An output unit that outputs the attribute information and the interest information to the offer candidate;
A sales support information providing system characterized by comprising. The interest information generation means
Previously grasped the correlation of certain words and concerns, among words the ordering reviewer uttered, determines that interested about the interests when detecting a word has a correlation of concern ,
According to the number of utterances of a word having a correlation with the interest item, the degree of interest in the interest item is determined;
The sales support information providing system according to claim 1, generating interest information of contents including at least the interest item and the degree of interest. Of the past of inquiry cases, the ordering reviewer and the same ordering reviewer of inquiry cases, the ordering reviewer different ordering examiner's but the same or / and inquiry cases by ordering reviewers of similar attributes, the ordering reviewer The system further comprises support information generation means for generating support information which is information on negotiation history in at least one query case of a query case which is different from the above but is different in order cases including the same or / and similar related items.
The sales support information providing system according to claim 1 or 2, wherein the output means also outputs the support information to the requester.   The said support information generation means is characterized by generating the information about the number of inquiries in the same case, the process leading to the cost determination, the company information disclosed by the offer candidate, and the presence or absence of business negotiations completed as the support information. Sales support information provision system. Providing useful information at the time of a business talk with the order examiner to a product or service provision candidate based on the utterance situation of the order examiner received via the telephone line from the order examiner of the product or service It is a sales support information provision method, and it is as a process which a computer performs,
Based on the characteristic portion, wherein the portion where the ordering reviewers during the query with reference to the attribute database storing correlations were shown by the results of analysis of the audio signal emitted in the attributes of the speaker of the audio signal, the ordering An attribute information generation step of generating attribute information of the examiner;
Based on the number of occurrences of a keyword associated with a predetermined interest item, which is obtained by analyzing the content uttered by the order examiner at the time of the inquiry with reference to a keyword database storing correlations between the keyword and the interest item . An interest information generating step of generating interest information including the interest of the order examiner and the degree of interest in the interest;
An output step of outputting the attribute information and the interest information to the offer candidate;
A method of providing sales support information, comprising: In the interest information generation step,
Previously grasped the correlation of certain words and concerns, among words the ordering reviewer uttered, determines that interested about the interests when detecting a word has a correlation of concern ,
According to the number of utterances of a word having a correlation with the interest item, the degree of interest in the interest item is determined;
6. The sales support information providing method according to claim 5, wherein interest information of contents including at least the interest item and the interest level is generated. Of the past of inquiry cases, the ordering reviewer and the same ordering reviewer of inquiry cases, the ordering reviewer different ordering examiner's but the same or / and inquiry cases by ordering reviewers of similar attributes, the ordering reviewer And c) further including a support information generation step of generating support information which is information on negotiation history in at least one query case of a query case which is different from the order placement operator but includes the same or / and similar related items,
The sales support information providing method according to claim 5, wherein the support information is also output to the offer candidate in the output step.   In the support information generation process, the information on the number of inquiries in the same case, the process leading to the cost determination, the company information disclosed by the offer candidate, and the presence or absence of the establishment of the negotiation are generated as the support information. Sales support information provision method.