JP6339339B2 - Slip generation system, slip generation device, and slip generation method - Google Patents

Description

The present invention relates to a slip generation system , a slip generation device, and a slip generation method for generating a slip necessary for a customer who visits a financial institution to receive a service provided at a window.

  Conventionally, a store such as a financial institution has been provided with a reception system for guiding customers visiting the store to a desired window in the order of reception. For example, Patent Document 1 discloses a system that accepts input of transaction data necessary for a transaction from a customer, issues a receipt number, and calls the customer to a window by the receipt number.

  Specifically, in Patent Document 1, when a customer inputs a transaction type and transaction data necessary for the transaction using an electronic bookkeeping, the transaction data is stored in a file mechanism, and a card type in which a receipt number is printed. Are output. The customer is called by the customer guidance device to the counter by the receipt number, and gives the card-type recording medium to the employee at the counter. The bank employee reads the receipt number of the card-type recording medium received from the customer with the card reader of the window terminal device, obtains the corresponding transaction data from the file mechanism, and performs the transaction using the transaction data.

JP-A-7-98740

  However, the thing of the said patent document 1 had the problem that preparation of the transaction data in an electronic book stand could not be suspended on the way. This point will be specifically described. While a customer is creating transaction data on the electronic bookkeeping, the customer may have to leave the spot temporarily for some reason. In some cases, you may need to temporarily leave to obtain the information necessary to create transaction data. In such a case, since the creation of transaction data could only be abandoned, the data entered by the customer until then was wasted.

  For this reason, when returning from a temporary withdrawal while transaction data is being created, the transaction data must be entered again from the beginning. This may cause congestion, or a situation in which it is necessary to take measures such as increasing the number of installed electronic accounting tables in order to avoid congestion.

  From these things, it is possible to suspend the creation of transaction data in the electronic bookkeeping, and when the suspension is released, the transaction data creation state at the time of suspension can be restored and transaction data creation can be continued Is an important issue. Such a problem is not limited to a financial institution store, and similarly occurs when a transaction is performed at a window of a public institution or the like.

The present invention is for solving the above-described problems of the prior art, and enables the processing to be suspended during the slip generation processing, and even if the suspension is made, the slip generation processing is efficiently performed after the suspension is released. An object of the present invention is to provide a slip generation system , a slip generation device, and a slip generation method capable of performing the above.

In order to solve the above-described problems and achieve the object, the present invention is a slip generation system that generates slips necessary for transactions, and issues a receipt number for issuing a receipt number for controlling the execution order of the transactions. Means, a transaction content receiving means for receiving input of the content of the requested transaction, a slip data generating means for generating slip data including information on the content of the transaction received by the transaction content receiving means, and the slip data generating means a storage means for temporarily storing in association with the generated document data to the uniquely identifiable identification information, reads the document data based on the identification information from the storage unit, and passes before Symbol transaction contents acceptance unit re and an input processing unit, the storage unit treats receipt number issued by the receipt number issuing means as the identification information of the document data, the document data The generating means generates slip data based on the slip data read by the re-input processing means based on the receipt number and delivered to the transaction content accepting means, and sets the new receipt number issued by the receipt number issuing means. associating characterized that you output.

In the present invention, the new receipt number issued by the receipt number issuing means is issued according to a numbering rule different from the receipt number designated when the slip data is taken out by the re-input processing means. And
Also, the present invention provides a slip generator for generating a document needed to deal, and transaction content receiving means for receiving an input of contents of transaction requests, the information of the contents of transactions received by the transaction contents acceptance unit Slip data generating means for generating slip data including: transmission means for associating the slip data generated by the slip data generating means with uniquely identifiable identification information to an external device; and based on the identification information Re-input processing means for reading out the slip data transmitted by the transmitting means and delivering it to the transaction content accepting means, wherein the re-input processing means reads out the transaction content based on the acceptance number. Used when slip data is generated based on the slip data delivered to the accepting means, and the slip data is read by the slip data generating means. And outputting in association with different new acceptance number and the document number.

The present invention is also a slip generation method in a slip transaction apparatus for generating a slip necessary for a transaction, wherein the slip transaction apparatus issues a reception number for controlling the execution order of the transactions. A transaction content accepting step in which the slip transaction device accepts input of the content of the requested transaction, and a slip for generating slip data including information on the content of the transaction accepted by the slip transaction device in the transaction content accepting step A data generation step, a storage step in which the slip transaction device temporarily stores the slip data generated in the slip data generation step in association with identification information that can be uniquely identified in a storage unit, and the slip transaction device, Based on the identification information, the slip data is read from the storage unit and transferred to the transaction content receiving step. The storage unit treats the receipt number issued in the receipt number issuing step as identification information of slip data, and the slip data generation step reads the re-input processing step based on the receipt number. Based on the slip data transferred to the transaction content receiving step, slip data is generated and output in association with the new reception number issued in the reception number issuing step .

According to the present invention can be performed as possible to hold the middle process of the generation process of the heat transfer sheet data, the process of generating efficient slip data even after unparked as to hold.

FIG. 1 is an explanatory diagram for explaining an outline of a slip generation hold process and a hold release process in the electronic book machine according to the first embodiment. FIG. 2 is a diagram showing a system configuration of the slip generation system. FIG. 3 is a block diagram illustrating an internal configuration according to the first embodiment of the accepting device illustrated in FIG. 2. FIG. 4 is an explanatory diagram for explaining a data configuration according to the first embodiment of the accepting machine illustrated in FIG. 2. FIG. 5 is a block diagram illustrating an internal configuration according to the first embodiment of the server illustrated in FIG. 2. FIG. 6 is an explanatory diagram for explaining a data configuration according to the first embodiment of the server illustrated in FIG. 2. FIG. 7 is a flowchart showing a processing procedure of number tag issue processing and customer guidance processing in the accepting machine shown in FIG. FIG. 8 is a block diagram showing an internal configuration according to the first embodiment of the electronic bookkeeping machine shown in FIG. FIG. 9 is an explanatory diagram for explaining a data configuration according to the first embodiment of the electronic bookkeeping machine illustrated in FIG. 2. FIG. 10 is an explanatory diagram for explaining screen display contents and screen transitions when creating a slip of a payout transaction of the electronic bookkeeping machine shown in FIG. FIG. 11 is an explanatory diagram for explaining the screen display content of the staying status display device shown in FIG. FIG. 12 is a flowchart showing a processing procedure of slip creation processing in the electronic bookkeeping machine shown in FIG. FIG. 13 is a state transition diagram showing a state transition of a transaction associated with the reception number managed by the server shown in FIG. FIG. 14 is a block diagram illustrating an internal configuration according to the first embodiment of the window terminal illustrated in FIG. FIG. 15 is a flowchart showing the procedure of the slip item data correction process in the window terminal shown in FIG. FIG. 16 is a block diagram illustrating an internal configuration according to the second embodiment of the server. FIG. 17 is an explanatory diagram for explaining a data configuration according to the second embodiment of the server. FIG. 18 is a block diagram illustrating an internal configuration according to the second embodiment of the electronic bookkeeping machine. FIG. 19 is an explanatory diagram for explaining screen display contents and screen transition when taking out slip item data held by the electronic bookkeeping machine. FIG. 20 is a flowchart showing a processing procedure for taking out slip item data held by the electronic bookkeeping machine.

Exemplary embodiments of a slip generation system , a slip generation device, and a slip generation method according to the present invention will be described below in detail with reference to the accompanying drawings.

  First, an outline of a slip generation hold process and a hold release process in the electronic bookkeeping machine 30 according to the first embodiment will be described. FIG. 1 is an explanatory diagram for explaining an outline of a slip generation hold process and a hold release process in the electronic bookkeeping machine 30 according to the first embodiment.

  A customer who visits a financial institution first performs reception processing at the reception machine 10. Specifically, the customer inputs the purpose of visiting the store using the display operation unit 11 of the reception device 10 and causes the card reader 13 to read the financial card as necessary, whereby the reception device 10 prints the reception number. A number tag is issued, and when it is necessary to create a slip, a message for guiding to the electronic bookkeeping machine 30 is displayed. In addition, the reception device 10 transmits to the server 20 the reception number, the purpose of visiting the store received by the customer's operation, and information read from the financial card. The server 20 stores the customer visit purpose and financial card information in association with the receipt number.

  FIG. 1 shows an example in which it is determined that it is necessary to create a voucher for the purpose of visiting the customer, and the customer is guided to the electronic bookkeeping machine 30. The customer guided to the electronic bookkeeping machine 30 first inputs the receipt number printed on the number tag issued by the accepting machine 10. The electronic bookkeeping machine 30 transmits the input reception number to the server 20 and obtains customer visit purpose and financial card information associated with the transmitted reception number.

  The electronic bookkeeping machine 30 determines the type of slip to be created based on the purpose of visiting the store obtained from the server 20. Further, the input of the slip item is accepted by displaying a screen for inputting the slip item according to the determined slip type. The electronic bookkeeping machine 30 stores the received input data in the storage unit 38 in its own device when receiving the input for the slip item.

  In the state where the entry of the slip item is not completed in the electronic bookkeeping machine 30 and the customer has to leave the store temporarily, the customer holds the entry of the slip item to the electronic bookkeeping machine 30. Can be performed. When a hold operation is performed during entry of a slip item in the electronic bookkeeping machine 30, the electronic bookkeeping machine 30 transmits the receipt number and input data of the already entered slip item to the server 20. When the server 20 receives the input data of the receipt number and the slip item, the server 20 stores the input data of the slip item in association with the receipt number. The customer who leaves the store temporarily leaves the store with the number tag issued by the reception machine 10.

  A customer who re-enters the store with a number tag can input the receipt number written on the number tag with the electronic bookkeeping machine 30 to restore the on-hold state and continue the entry process of the slip item. . Specifically, the electronic bookkeeping machine 30 transmits the receipt number input from the customer to the server 20, so that in addition to the store visit purpose and financial card information, the input data of the slip item transmitted to the server 20 at the time of holding. Can be obtained. The electronic bookkeeping machine 30 can use the input data of the slip items acquired from the server 20 to restore the input state of the items already input at the time of the hold even after the hold is released. The item acceptance process can be continued.

  The electronic bookkeeping machine 30 can complete the input to the slip item by restarting the receipt processing of the slip item and inputting an item that has not been input at the time of holding. When the input of all the items is completed, a slip in which all necessary items are filled in from the slip image and the input data for the slip item is printed, and the receipt number and the slip item input data are transmitted to the server 20. The server 20 stores the input data of the slip item received from the electronic bookkeeping machine 30 in association with the reception number.

  In this way, the receipt machine 10 issues a number tag on which the receipt number is printed by performing a reception operation, the electronic bookkeeping machine 30 accepts data input for the slip item, and a slip item that is data for the accepted slip item. If data is generated and a hold instruction is received, the generated slip item data is stored in association with the reception number. If a release is received by specifying the reception number, the storage is associated with the reception number. The data entry for the slip item can be resumed from the state at the time when the hold was accepted, so that it is possible to hold the process in the middle of the slip generation process. The slip generation process can be efficiently performed after releasing the hold.

  Next, the system configuration of the slip generation system will be described. FIG. 2 is a diagram showing a system configuration of the slip generation system. The customer guidance system includes a reception device 10, an electronic bookkeeping machine 30 that performs a slip creation process, a window terminal 40 that can confirm and correct the contents of the slip created by the electronic bookkeeping machine 30, and a window terminal 40. Printer 94 that prints the slip corrected in step 1, a teller monitor 91 for performing a call operation to the customer's window, etc., and a number call for displaying a customer's reception number that is called by the operation of the teller monitor 91 and outputting a call voice The device 92, the office monitor 90 and the lobby terminal 93 for outputting the customer visit status, the stay status display device 95 for displaying the stay status of the window for the customer, and data communication are performed with these devices. And a server 20 for coordinating processes and processes. In the first embodiment, the window terminal 40 and the teller monitor 91 are separate devices, but an integrated apparatus having both functions of the window terminal 40 and the teller monitor 91 may be used.

  The number of electronic bookkeeping machines 30 is determined according to the scale of the store, and one or a plurality of electronic bookkeeping machines 30 are installed. The teller monitor 91 and the window terminal 40 are installed at each window, and the customer is guided to the window by operating the teller monitor 91 installed at each window. The number calling device 92 is installed in a number corresponding to the type of window. The accepting machine 10, the electronic bookkeeping machine 30, and the staying status display device 95 are installed in a customer zone that is a customer movement range. The lobby terminal 93 is also located in the customer zone because it is owned by a lobby man who handles customers in the customer zone. The window terminal 40, the executive seat monitor 90, the teller monitor 91, the number calling device 92, and the printer 94 are installed in a staff zone that is a movement range of employees of the financial institution. The number calling device 92 may be installed in the customer zone.

  The accepting machine 10 includes a display operation unit 11, a number tag printing unit 12, and a card reader 13. When the customer visits the store, the customer first receives a visit using the apparatus. Specifically, the customer selects a store visit purpose displayed on the display operation unit 11. The accepting machine 10 determines the type of window corresponding to the purpose of visiting the store and whether or not a slip needs to be created based on the purpose of visiting the store entered by the customer. When it is determined that the voucher preparation is unnecessary, the reception machine 10 assigns a reception number corresponding to the type of the window corresponding to the purpose of visiting the store, and issues a number tag on which the reception number is printed from the number tag printing unit 12. To do. In addition, when it is determined that the voucher needs to be created, the accepting machine 10 performs guidance to the electronic bookkeeping machine 30 without issuing a number tag.

  Further, when the reception device 10 reads the financial card with the card reader 13, the reception device 10 notifies the server 20 of information specifying the individual read from the card, and obtains customer information of the customer from the server 20. If the accepting machine 10 determines that the customer is an important customer from the customer information, the accepting machine 10 notifies the server 20 that the important customer has visited the store. The server 20 that has received the notice of the important customer visit notifies the executive monitor 90 of the important customer visit.

  The electronic bookkeeping machine 30 is created by a card reader 33 for reading a financial card, a passbook MS reader 34 for reading a magnetic tape attached to a passbook, an image scanner 35 for reading an image of a form brought by a customer, and the electronic bookkeeping machine 30. It is connected to a printer 36 for printing the slip. The electronic bookkeeping machine 30 has a function for a customer guided from the receiving machine 10 to create a slip.

  The electronic bookkeeping machine 30 determines a slip to be created by the customer's operation, displays the items of the slip in order on the screen, and allows the customer to input. Then, slip item data 38e (not shown) is generated from the input contents for each item. The electronic bookkeeping machine 30 transmits the generated slip item data 38 e to the server 20 and registers the slip item data 24 d in the server 20.

  In addition, the electronic bookkeeping machine 30 not only inputs slip items from the screen, but also reads the information of the financial card by the card reader 33 or reads the magnetic stripe of the bankbook by the bankbook MS reader 34. Can be reflected in the corresponding item of the slip item data 38e. Also, the slip item data 38e is generated by reading a payment form such as a tax or a public fee brought by the customer by the image scanner 35 to generate a form image, and character-recognizing information such as a payment amount included in the generated form image. It can also be reflected in

  Further, the electronic bookkeeping machine 30 uses the input slip item data 38e to print a slip on which information of the slip item data 38e is described by the printer 36. In addition, when the printing of the slip is completed, the electronic bookkeeping machine 30 assigns a receipt number at the server 20 and issues a number tag on which the receipt number is printed. In the first embodiment, the slip and the number tag are output separately. However, when the slip is created by printing the contents printed on the number tag such as the reception number on the slip, the number is printed. It is good also as a thing which does not issue a tag.

  The window terminal 40 can confirm and correct the contents of the slip created by the electronic bookkeeping machine 30 at the window. Specifically, the electronic bookkeeping machine 30 reads the slip item data 24d registered in the server 20 at the time of creating the slip, corrects the content of the read slip item data 24d, and prints the slip with the corrected content from the printer 94. By creating a voucher with the contents of the item corrected.

  The server 20 manages customer data 24a, receipt number status data 24b, slip item data 24d, and the like. The customer data 24a is customer information managed by a financial institution. When a search request specifying key information for identifying an individual such as a store number, a subject, and an account number is received from the receiving machine 10 or the electronic bookkeeping machine 30, the customer data 24a It has a function of searching for and responding to corresponding customer information. The receipt number status data 24b stores a receipt number that is numbered when a number tag is issued by the accepting machine 10 or the electronic bookkeeping machine 30 and its state. The slip item data 24d records input information of slip items created by the electronic bookkeeping machine 30.

  The server 20 informs the executive monitor 90 of important customers' visits, or if the reception machine 10 or the electronic bookkeeping machine 30 is in a state where reception is required, the server 20 informs the lobby terminal 93 possessed by the lobby man in the customer zone. Notify information. In addition, the server 20 manages the usage status and stay status of the window and the electronic bookkeeping device by managing the receipt number and the status for the received receipt number, and the stay status display device 95 is provided for the customer. Controls the display of the staying status.

  Next, an internal configuration according to the first embodiment of the accepting machine 10 illustrated in FIG. 2 will be described. FIG. 3 is a block diagram illustrating the internal configuration of the receiving machine 10 according to the first embodiment. The accepting machine 10 includes a display operation unit 11, a number tag printing unit 12, a card reader 13, a communication unit 14, a storage unit 15, and a control unit 16.

  The display operation unit 11 is a touch panel display device or the like. The display operation unit 11 displays buttons and the like that allow the customer to select and input the purpose of visiting the store, and accepts selection input of the buttons. The number tag printing unit 12 is an output unit that prints a number tag on which information such as a reception number is described. The card reader 13 is an input unit that reads information on a card such as a financial card. The communication unit 14 is an interface unit for performing data communication with the server 20 via a communication network such as a LAN (Local Area Network).

  The storage unit 15 is a storage device composed of a hard disk device, a nonvolatile memory, or the like. The storage unit 15 includes customer data 15a, customer guidance condition data 15b, and reception data 15c. The customer data 15a designates information (for example, a store number, a subject, and an account number) that identifies an individual acquired by inserting a financial card into the card reader 13, and searches the customer data 24a that the server 20 has. It is the information about the customer acquired. The customer guidance condition data 15b is a parameter that defines a condition for determining how to guide the customer after receiving the customer visit at the reception device 10 and the destination of the guidance. The reception data 15c is data to be transmitted to the server 20 at the end of the reception process, and includes a reception number, a purpose of visiting the customer input by the reception device 10, information on a financial card inserted by the customer, and the like.

  The control unit 16 is a control unit that controls the entire receiving machine 10, and includes a customer data management unit 16a, a reception processing unit 16b, a customer guidance determination unit 16c, and a number tag issuing unit 16d. In practice, programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and these programs are loaded into a CPU (Central Processing Unit) and executed, whereby processes corresponding to the respective programs are stored. Will be executed.

  When a financial card is inserted into the card reader 13, the customer data management unit 16 a designates information that can identify an individual read from the card and makes a search request to the server 20. The customer information corresponding to the financial card is obtained from 24a and registered in the customer data 15a.

  The reception processing unit 16b is a processing unit that performs customer reception processing. The reception processing unit 16b displays the button on the display operation unit 11 for the customer to select and input the store visit purpose, and obtains the store visit purpose by detecting the operation on the button displayed on the screen. The reception processing unit 16b also determines the type of the destination window determined by the customer guidance determination unit 16c, the necessity of guidance to the electronic bookkeeping machine 30, and the type of the electronic bookkeeping machine 30 when guiding to the electronic bookkeeping machine 30. When the guidance to the electronic bookkeeping machine 30 is not performed according to the determination result, the number tag is issued from the number tag printing unit 12 by requesting the number tag issuing unit 16d. When guidance to the electronic bookkeeping machine 30 is performed, the display operation unit 11 displays the guidance of the electronic bookkeeping machine 30 and the like. In addition, the reception processing unit 16b confirms the contents of the customer data 15a and determines whether or not the customer is an important customer. If the customer is an important customer, the server 20 indicates that the important customer has visited the store. Make a notification. In addition, the reception processing unit 16b transmits the reception data 15c to the server 20 at the end of the reception process.

  The customer guidance determination unit 16c uses the customer guidance condition data 15b, the customer visit purpose entered at the display operation unit 11, the visit time, and the staying status of the electronic bookkeeping machine 30, and the type of window for guiding the customer. The necessity of guidance to the electronic bookkeeping machine 30 and the type of the electronic bookkeeping machine 30 when guiding to the electronic bookkeeping machine 30 are determined.

  The number tag issuing unit 16d requests the server 20 to number the reception number corresponding to the type of the guidance destination window determined by the customer guidance determination unit 16c, and the number tag on which the numbered reception number is described. Is printed by the number tag printing unit 12.

  Next, a data configuration according to the first embodiment of the accepting machine 10 illustrated in FIG. 2 will be described. FIG. 4 is an explanatory diagram for explaining a data configuration according to the first embodiment of the accepting device 10.

  The customer data 15a includes information such as a store number, a subject code, an account number, a customer number, a customer classification, a customer name, a telephone number, a date of birth, and an address. In the example of the customer data 15a in FIG. ”, The subject code is“ 01 ”, the account number is“ 1234567 ”, the customer number is“ 01234456789 ”, the customer classification is“ VIP ”, the customer name is“ Ichiro Tanaka ”, The telephone number is “03-1234-5678”, and the date of birth is “1985/4/15”.

  The customer guidance condition data 15b includes information indicating the correspondence between the purpose of visiting the store and the type of window (window for each purpose), and information indicating the relationship between the purpose of visiting the store and the necessity of guidance to the electronic bookkeeping machine 30 (electronic for each purpose). Information indicating the correspondence between the time zone and the necessity of guidance to the electronic bookkeeping machine 30 (guidance necessity of guidance to the electronic bookkeeping device by time zone) and guidance to the electronic bookkeeping machine 30 In this case, there is a condition for determining the type of the electronic bookkeeping machine 30 (electronic bookkeeping machine type determination condition).

  In the example of the customer guidance condition data 15b shown in FIG. 4, the purpose-specific window is “high counter” when the purpose of visiting the store is payment, and is guided when the purpose of visiting the store is withdrawal. The type of window to be visited is “High Counter”, the type of window to be guided when the purpose of visiting the store is transfer, the type of window to be guided is “High Counter”, and the type of window to be guided when the purpose of visiting the store is payment of public tax If the purpose of visiting the store is various notifications, the type of window to be guided is “low counter”. If the purpose of visiting is a loan, the type of window to be guided is “low counter”. Show.

  In addition, if the purpose of visiting the store is to receive money, the guide to the electronic bookkeeping machine by purpose is “guide to the electronic bookkeeping machine”, and if the purpose of visiting the store is to withdraw, “guide to the electronic bookkeeping machine”. If the purpose of visiting the store is a transfer, it is `` Guided to electronic bookkeeping machine '', and if the purpose of visiting the store is to pay tax public money, it is `` Guided to electronic bookkeeping machine '' and the purpose of visiting the store is various notifications In this case, “Do not guide to electronic bookkeeping machine” is indicated, and when the purpose of visiting the store is a loan, this indicates that “Do not guide to electronic bookkeeping machine”.

  Further, the necessity of guidance to the electronic bookkeeping machine by time zone is “Do not lead to the electronic bookkeeping machine” in the time zone of 09: 0 to 11:00, and the time zone of 11:00 to 14:00 is “electronic This indicates that the time zone from 14:00 to 15:00 is “guide to the electronic bookkeeping machine”. The electronic bookkeeping machine type determination condition indicates that the user is guided to the “sitting type” electronic bookkeeping machine 30 when the age is 60 years or older.

  The reception data 15c includes a reception number, a purpose of visiting the store, a reception date, a reception time, a destination window type, presence / absence of use of an electronic registering machine, customer classification, a store number read from a financial card, a subject code, and an account number. The reception number is a number assigned by the server 20 during reception processing, and is a number that can uniquely identify a customer who has visited the store. The purpose of visiting the store is coded data, “1” indicates that the purpose of visiting the store is payment, “2” indicates that the purpose of visiting the store is withdrawal, and “3” indicates that the purpose of visiting the store is money transfer. "4" indicates that the purpose of visiting the store is to pay tax public money, "5" indicates that the purpose of visiting the store is various notifications, and "6" indicates that the purpose of visiting the store is a loan. The reception date and reception time are the date and time when the number tag is issued. The destination contact type is the type of the destination contact point determined according to the purpose of visiting the store, “1” is the destination contact type high counter, “2” is the destination contact type low counter, “9” indicates that the contact type of the guidance destination is ATM. Whether or not the electronic bookkeeping machine is used is data indicating whether or not the electronic bookkeeping machine 30 is used to create a voucher based on the purpose of visiting the store accepted by the accepting machine 10 and the staying status of the store. The customer classification is data that is written when the customer information corresponding to the receipt number can be specified by reading a financial card or the like, and corresponds to the customer classification in the customer attribute information of the customer data 24a. Further, the store number, the subject code, and the account number are information written when a financial card or a passbook MS is read by the accepting machine 10 or the electronic bookkeeping machine 30.

  In the example of the reception data 15c in FIG. 4, the reception number is “103”, the purpose of visiting the store is “2”, indicating withdrawal, the reception date is “2013/4/10”, and the reception time is “12:30”. The destination counter type is “1”, which indicates a high counter, the use of the electronic bookkeeping machine is “Yes”, the customer classification is “−”, and the store number read from the financial card is “0005”. , The subject code is “01” and the account number is “1234567”.

  Next, an internal configuration according to the first embodiment of the server 20 illustrated in FIG. 2 will be described. FIG. 5 is a block diagram illustrating the internal configuration of the server 20 according to the first embodiment. The server 20 is connected to the input unit 21 and the display unit 22. The input unit 21 is a keyboard, a mouse, or the like, and the display unit 22 is a display device such as a liquid crystal panel.

  The server 20 includes a communication unit 23, a storage unit 24, and a control unit 25. The communication unit 23 performs data communication with the accepting device 10, the electronic bookkeeping device 30, the executive seat monitor 90, the teller monitor 91, the number calling device 92, the lobby terminal 93, and the staying status display device 95 via a communication network such as a LAN. It is an interface part.

  The storage unit 24 is a storage device including a hard disk device, a nonvolatile memory, and the like. The storage unit 24 includes customer data 24a, receipt number status data 24b, customer stay status data 24c, and slip item data 24d.

  The customer data 24a is obtained by storing information about a customer obtained at a predetermined timing and managed at a financial institution, and includes customer attributes and account information of the customer. The receipt number status data 24b is data generated by a receipt number numbering request from the accepting device 10 or the electronic bookkeeping machine 30 at the time of issuing a number tag. It has information such as the waiting state of the customer of the receipt number, and is updated by notification from the accepting machine 10, the electronic bookkeeping machine 30, and the teller monitor 91, and holds the latest state. The customer staying status data 24c includes information on the number of customers and the number of waiting customers for each type of electronic bookkeeping machine 30 and window. The slip item data 24 d includes information on slips created by all the electronic bookkeeping machines 30. The slip item data 24d is obtained by associating input information of a slip item created by the electronic bookkeeping machine 30 with a receipt number.

  The control unit 25 is a control unit that controls the entire server 20, and includes a customer data search unit 25a, a reception number management unit 25b, a clerk notification unit 25c, a slip data management unit 25d, a call processing unit 25e, and a staying status display processing unit. 25f. Actually, programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and the corresponding processes are executed by loading these programs into a CPU (Central Processing Unit) and executing them. I will let you.

  When the customer data search unit 25a receives a search request by specifying information (for example, a store number, a subject code, and an account number) that specifies a customer from the accepting device 10 or the electronic bookkeeping machine 30, the customer data searching unit 25a searches and responds to the customer data 24a. Return customer information.

  The receipt number management unit 25b assigns a new receipt number in response to a receipt number numbering request from the accepting machine 10 or the electronic bookkeeping machine 30, and additionally registers a record in the receipt number status data 24b. The receipt number management unit 25b takes time to generate a voucher with respect to the receipt number assignment, such as a new assignment that is the assignment of a new receipt number, and a hold of the receipt number once assigned. Renumbering can be performed to renumber in the event of a failure. The new numbering and renumbering differ in the numbering system of the receipt numbers. In addition, the reception number management unit 25b monitors an event corresponding to the reception number, and updates the content of the item “state” indicating the state of the reception number held in the reception number status data 24b according to the event.

  The clerk notification unit 25c notifies a message to the executive seat monitor 90, the lobby terminal 93, and the like. Specifically, when the reception machine 10 or the electronic bookkeeping machine 30 recognizes an important customer visit, when the reception machine 10 or the electronic bookkeeping machine 30 receives a notice of an important customer visit, the clerk notification unit 25c The seat monitor 90 is notified of a message that an important customer has visited the store. In addition, when giving instructions or information to a lobby man who handles customers in the customer zone, the clerk informing unit 25c notifies the lobby terminal 93 possessed by the lobby man of a message.

  The slip data management unit 25d manages data related to the slip created by the electronic bookkeeping machine 30. Specifically, when the slip data management unit 25d receives a registration request including input information of slip items created by the electronic bookkeeping machine 30, the slip data management unit 25d registers the received information in the slip item data 24d. When the slip data management unit 25d receives a search request including a receipt number, the slip data management unit 25d searches the slip item data 24d for data corresponding to the receipt number and returns it. If the slip data management unit 25d receives an update request including the reception number and the update contents of the input information of the slip item corresponding to the reception number, the data corresponding to the reception number of the slip data management unit 25d is received. Is updated with the specified update contents.

  When the call processing unit 25e receives a request for guidance from the teller monitor 91 to the customer's window including the type of window, the call processing unit 25e is data indicating that the reception number status data 24b is waiting for guidance to the specified window. The customer corresponding to the reception number with the earliest reception time is guided to the window. Specifically, the reception number is displayed on the display unit of the number calling device 92, and the reception number, the number of the guidance destination window, and the like are output by voice in the voice output unit of the number calling device 92.

  The staying status display processing unit 25f outputs the staying status of the store and the electronic bookkeeping machine 30 to the staying status display device 95 in real time for the customer. The staying status display processing unit 25f uses the information included in the customer staying status data 24c and the reception number status data 24b to edit the output contents and output the output to the staying status display device 95.

  Next, a data configuration according to the first embodiment of the server 20 illustrated in FIG. 2 will be described. FIG. 6 is an explanatory diagram for explaining a data configuration according to the first embodiment of the server 20.

  The customer data 24a is data composed of zero, one, or a plurality of records having customer numbers, customer attribute information, and account information as record items. The customer number is a number that can uniquely identify the customer within the financial institution. The customer attribute information includes information such as customer classification, customer name, and telephone number. The account information is account information held by a customer corresponding to the customer number, and has a store number, a subject code, and an account number for each account. In the example of the customer data 24a in FIG. 6, the customer with the customer number “01234456789” has the customer classification “VIP”, the customer name “Ichiro Tanaka”, and the telephone number “03-1234-5678”. , The store number is “0005”, the subject code is “01”, and the account number is “1234567”.

  The reception number status data 24b includes a reception number, a purpose of visit, a reception date, a reception time, a guidance destination window type, a state, the number of calls, a customer classification, a store number, a subject code, and an account number as record items. Among these items, the receipt number is a key item. The reception number status data 24b is data registered based on the reception data 15c transmitted from the reception device 10 when a new customer completes the reception processing in the reception device 10. Further, when the electronic bookkeeping machine 30 renumbers the receipt number, it is additionally registered in the receipt number status data 24b by the receipt number status data 38d transmitted from the electronic bookkeeping machine 30. The state is coded data, “1” indicates that the customer corresponding to the reception number has been guided to the electronic bookkeeping machine 30, and “2” indicates that the customer corresponding to the reception number is the electronic bookkeeping machine 30. "3" indicates that the customer corresponding to the receipt number is on hold at the electronic bookkeeping machine 30, and "4" is on hold due to the absence of the customer corresponding to the receipt number. “5” indicates that the customer corresponding to the reception number is waiting for a call, “6” indicates that the customer's transaction for the reception number is being processed at the window, and “8” indicates that “9” indicates that the customer transaction for the reception number has been canceled, and “9” indicates that the customer transaction for the reception number has been processed.

  In the example of the reception number status data 24b of FIG. 6, the customer who has the number tag of the reception number “103” has “2” indicating that the usage purpose is withdrawal and the reception date is “2013/4/10”. The reception time is “12:30”, the destination window type is “1” indicating a high counter, the status is “2” indicating that the electronic bookkeeping machine is being used, the customer classification is unknown, and the store number Is “0005”, the subject code is “01”, and the account number is “1234567”. In addition, the customer who has the number tag of the reception number “104” has the usage purpose “5” indicating various notifications, the reception date “2013/4/10”, and the reception time “12:40”. Yes, the destination contact type is “2” indicating a low counter, the status is “5” indicating call waiting, the customer classification is “VIP”, the store number is “0010”, and the subject code is “ 02 ”and includes a record indicating that the account number is“ 98776543 ”.

  The customer staying status data 24c includes the waiting number of the electronic bookkeeping machine 30, the number of people being processed, the number of people on hold and the number of people processed, the number of people waiting for the high counter, the number of people being processed and the number of people processed, the waiting for the low counter Number of people, number of people in process, and number of people who have been treated. In the example of the customer retention status data 24c in FIG. 6, the waiting number of the electronic bookkeeping machine 30 is “0”, the number of persons being processed is “3”, and the number of persons on hold is “2”. , The number of processed people is “48”, the number of people waiting for the high counter is “7”, the number of people being processed is “2”, the number of processed people is “53”, This indicates that the number of people waiting for the low counter is “3”, the number of people being processed is “2”, and the number of people who have been processed is “25”.

  The slip item data 24d has a reception number, a reception branch number, a situation, a slip ID, and item information as record items, and uses the reception number and the reception branch number as key items. The receipt number corresponds to the receipt number of the receipt number status data 24b, and the slip item data 24d stores the item data of the slip created by the customer with the number tag of the receipt number on the electronic bookkeeping machine 30. Yes. The status is the registration status of the item information corresponding to the reception number and branch number. “0” indicates that item input has not been completed, and “1” indicates that item input has been completed but customer confirmation has not been completed. “2” indicates that the item input has been completed and the customer confirmation has been completed, and “3” indicates that the item input has been completed and the slip has been printed. In addition, if the transaction can be processed at the same type of window, it is also possible to request a plurality of transactions with a single number tag, in which case a plurality of slips are required for one receipt number. . The reception branch number is assigned when a plurality of transactions are requested at the same type of window, and a plurality of reception branch numbers are assigned to one reception number. The slip ID is identification information indicating the type of slip, and the item information is input information of a slip item indicated by the slip ID, and includes an item identification number and input information for each slip item.

  The example of the slip item data 24d in FIG. 6 is data related to one of the slips created by the customer having the number tag of the receipt number “103”, the status is “0”, and the item input is incomplete. The slip of the receipt branch number “01” has the slip ID “5”, the input information of the item corresponding to the item identification number “1” of the slip is “0005”, and the item identification number “2”. "Indicates that a record indicating that the input information of the item corresponding to" 01 "is" 01 "is included.

  Next, the processing procedure of the number tag issuing process and the customer guidance process in the accepting machine 10 shown in FIG. 2 will be described. FIG. 7 is a flowchart showing a processing procedure of the number tag issuing process and the customer guidance process in the accepting machine 10 shown in FIG.

  First, the card reader 13 determines whether or not the financial card is read, and if the financial card is read (step S101; Yes), the customer data management unit 16a can specify the individual acquired from the read card. By designating information and making a search request to the server 20, the customer information corresponding to the financial card is obtained from the customer data 24a of the server 20, and registered in the customer data 15a and the reception data 15c (step S102). . If the financial card has not been read (step S101; No), step S102 is skipped and the process proceeds to step S103.

  Next, it is determined whether or not an input for the purpose of visiting the store has been performed by the display operation unit 11 (step 103). If no input for the purpose of visiting the store has been performed (step S103; No), the process returns to step S101. . If the visit purpose has been input (step S103; Yes), the customer guidance determination unit 16c determines the type of the guidance destination window from the visit purpose and the customer guidance condition data 15b, and enters the reception data 15c. Store (step S104).

  Further, the customer guidance determination unit 16c determines whether or not guidance to the electronic bookkeeping machine 30 is to be performed from the purpose of visiting the store, the time, and the customer guidance condition data 15b (step S105). If it is determined in step S105 that guidance to the electronic bookkeeping machine 30 is to be performed (step S106; Yes), the customer guidance determination unit 16c notifies the server 20 of the type of window and the status of the electronic bookkeeping machine 30 determined in step S104. When inquiring (step S107), if the number of people waiting at the counter is zero and the number of people using the electronic bookkeeping machine 30 is also zero (step S108; Yes), it is determined that no guidance to the electronic bookkeeping machine 30 is performed. Then, “None” indicating that the reception data 15c is not used is used for the presence / absence of use of the electronic bookkeeping machine (step S109).

  If it is determined in step S109 that guidance to the electronic bookkeeping machine 30 is not performed, the number tag issuing unit 16d requests the server 20 to number the reception number, and the numbered reception number is stored in the reception data 15c. Store and register the reception date and reception time of the reception data 15c, and register the reception data 15c in the server 20 (step S110). Subsequently, the number tag issuing unit 16d issues a number tag on which the reception number assigned in step S110 is described from the number tag printing unit 12 (step S111), and ends the process.

  If the server 20 is inquired about the status of the window and the electronic bookkeeping machine 30 in step S107, the number of people waiting at the window is not zero or the number of people using the electronic bookkeeping machine 30 is not zero (step S108; No). ), The customer guidance determination unit 16c determines to perform guidance to the electronic bookkeeping machine 30, and stores “present” indicating that the reception data 15c is used for the presence / absence of use of the electronic bookkeeping machine (step S112). ).

  If it is determined in step S112 that guidance to the electronic bookkeeping machine 30 is to be performed, the customer guidance determination unit 16c determines whether customer information has been acquired from the server 20 by reading the financial card ( Step S113). As a result, when customer information is obtained from the server 20 by reading the financial card (step S113; Yes), guidance is provided from the customer data 15a that is customer information obtained from the server 20 and the customer guidance condition data 15b. The type of the electronic bookkeeping machine 30 to be determined is determined (step S114). If the type of the electronic bookkeeping machine 30 can be determined in the determination of the type of the electronic bookkeeping machine 30 in Step S114 (Step S115; Yes), the customer guidance determination unit 16c determines the type of the electronic bookkeeping machine 30 to guide with the determined content. After determining the type (step S116), the reception processing unit 16b displays a guidance message including the fact that the electronic bookkeeping machine 30 has to create a slip and the type of the determined electronic bookkeeping machine 30 as the guidance destination. Is displayed on the unit 11 (step S117), and the process proceeds to step S110.

  Further, when customer information is not obtained from the server 20 (step S113; No), or when the type of the electronic bookkeeping machine 30 cannot be determined in the determination of the type of the electronic bookkeeping machine 30 in step S114 (step S115; No). ), The customer guidance determination unit 16c displays a screen for selecting the type of the electronic bookkeeping machine 30 on the display operation unit 11, and determines the type of the electronic bookkeeping machine 30 as the guidance destination based on the customer input ( Step S118). If the type of the electronic bookkeeping machine 30 to be guided is determined in step S118, the process proceeds to step S117.

  If it is determined in step S105 that guidance to the electronic bookkeeping machine 30 is not to be made (step S106; No), the customer guidance determination unit 16c informs the server 20 of the status of waiting for the type of window determined in step S104. When the inquiry is made (step S119) and the waiting time is expected to be greater than or equal to the predetermined value (step S120; Yes), the lobby terminal 93 possessed by the lobbyman who is serving the customer in the customer zone via the server 20 is contacted. Then, a notification that the waiting time of the customer who is accepting at the accepting machine 10 is likely to be long is given (step S121), and the process proceeds to step S109. The lobby man who has received the message at the lobby terminal 93 informs the customer that the waiting time is likely to be longer by receiving the information, or the tablet type that can be used for the waiting time depending on the customer's request. It is possible to pass an electronic bookkeeping machine. The tablet-type electronic bookkeeping machine stores, for example, format data of documents created at the time of various delivery operations and loan consultations, and these documents can be created in advance. If the waiting time is expected to be less than the predetermined value (step S120; No), the process proceeds to step S109.

  Next, an internal configuration according to the first embodiment of the electronic bookkeeping machine 30 illustrated in FIG. 2 will be described. FIG. 8 is a block diagram illustrating an internal configuration according to the first embodiment of the electronic bookkeeping machine 30. The electronic bookkeeping machine 30 is created by a card reader 33 for reading a financial card, a passbook MS reader 34 for reading a magnetic tape attached to a passbook, an image scanner 35 for reading an image of a form brought by a customer, and the electronic bookkeeping machine 30. It is connected to a printer 36 for printing the slip and a number tag printer 37 for issuing a number tag. In the first embodiment, the slip is printed by the printer 36 and the number tag is printed by the number tag printer 37. However, the slip and the number tag may be printed by the printer 36. Alternatively, the number tag may not be printed by printing the slip including the contents printed on the number tag.

  The electronic bookkeeping machine 30 includes a display operation unit 31, a communication unit 32, a storage unit 38, and a control unit 39. The display operation unit 31 is a touch panel display or the like, and is an input / output unit that displays input items, displays operation input buttons, and receives operation inputs. The communication unit 32 is an interface unit for performing data communication with the server 20 via a communication network such as a LAN.

  The storage unit 38 is a storage device composed of a hard disk device, a nonvolatile memory, or the like. The storage unit 38 includes customer data 38a, slip image template data 38b, slip determination parameters 38c, receipt number status data 38d, slip item data 38e, and composite slip image data 38f.

  The customer data 38a is a customer acquired by searching the customer data 24a of the server 20 with information (for example, store number, subject and account number) that identifies an individual acquired by inserting a financial card into the card reader 33. It is information concerning.

  The slip image template data 38b exists for the number of types of all the slips to be created by the electronic bookkeeping machine 30, and items for identifying the slip image data, the position of the item on the slip, and the item for each slip type. And an identification number. The slip determination parameter 38c is data defining the correspondence between the customer's purpose of visiting the store and the type of slip.

  The receipt number status data 38d is a receipt number managed by the server 20 by receiving the receipt number by the operation of the display operation unit 31 and transmitting the received receipt number to the server 20 when the electronic bookkeeping machine 30 creates a slip. This is data obtained and stored, which is managed by the status data 24b, corresponding to the receipt number.

  The slip item data 38e is input information of slip items input by the customer using the display operation unit 31 or the like. The combined slip image data 38f is image data in which the slip image template data 38b and the slip item data 38e are used and the input value of the slip item input by the customer is combined with the unfilled slip image.

  The control unit 39 is a control unit that controls the entire electronic bookkeeping machine 30, and includes a customer data management unit 39a, a slip item data generation unit 39b, a slip print processing unit 39c, a slip item data transmission unit 39d, and a number tag issue processing unit. 39e, a form image processing unit 39f, a hold processing unit 39g, and a hold release processing unit 39h. In practice, programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and these programs are loaded into a CPU (Central Processing Unit) and executed, whereby processes corresponding to the respective programs are stored. Will be executed.

  When the financial card is inserted into the card reader 33 or the magnetic stripe of the passbook is read by the passbook MS reader 34, the customer data management unit 39a (for example, information acquired from the financial card or the magnetic stripe of the passbook (for example, By making a search request to the server 20 by specifying a store number, a subject code, and an account number, customer information related to the customer who has visited the store is obtained from the customer data 24a of the server 20, and stored in the customer data 38a.

  The slip item data generation unit 39 b uses the display operation unit 31 to input the customer's purpose of visiting the store, determines the type of the corresponding slip, and causes the display operation unit 31 to input the determined slip item. Thus, the slip item data 38e is generated. The slip print processing unit 39c generates composite slip image data 38f from the slip image template data 38b and the slip item data 38e, and creates the slip by printing the generated composite slip image data 38f with the printer 36. The slip item data transmission unit 39d transmits the slip item data 38e to the server 20 after the slip printing by the slip print processing unit 39c.

  The number tag issuance processing unit 39e assigns a new reception number different from the normal number system only when it is necessary to renumber the reception number, and the newly assigned reception number The number tag described is reissued by the number tag printer 37. Re-numbering of the reception number is necessary when the number of calls of the reception number has already exceeded a predetermined number.

  The form image processing unit 39f acquires the image of the form brought in by the customer by the image scanner 35, determines the type of the corresponding form from the acquired form image, and recognizes the character from the form image, and inputs information of the form item. Used to generate

  When the hold processing unit 39g accepts a customer's hold operation during the input process to the slip item, the holding process of the input slip is temporarily held, and the state is kept in the state with the current slip item data 38e. The written receipt number status data 38d is transmitted to the server 20.

  The hold release processing unit 39h receives an input operation of the customer's reception number, acquires data corresponding to the reception number included in the reception number status data 24b and the slip item data 24d from the server 20, and receives the slip item data 38e. And the receipt number status data 38d, the state of the electronic bookkeeping machine 30 at the time of holding is restored, and the entry processing of the slip item from the restored state can be resumed.

  Next, a data configuration according to the first embodiment of the electronic bookkeeping machine 30 illustrated in FIG. 2 will be described. FIG. 9 is an explanatory diagram for explaining a data configuration according to the first embodiment of the electronic bookkeeping machine 30.

  The slip image template data 38b is data having a slip ID indicating the type of slip, slip item information, and image data of the slip corresponding to the slip ID as record items, and using the slip ID as key data. . The slip item information is composed of position information of the item and an item identification ID for identifying the item for each item to be entered by the customer on the slip. In the example of the slip image template data 38b in FIG. 9, the item identification ID of the first item of the slip associated with the slip ID “003” is “020”, and the item identification ID of the second item is “030”. ”Is included.

  The slip determination parameter 38c is data composed of a plurality of records having, as record items, a slip ID indicating the purpose of visiting the store and the type of slip to be created corresponding thereto. In the example of the slip determination parameter 38c in FIG. 9, the slip ID is “001” when the purpose of visit is “payment”, and the slip ID is “002” when the purpose of visit is “withdrawal”. When the purpose of visiting the store is “transfer”, a slip with a slip ID “003” must be created, and when the purpose of visiting the store is “payment of public taxes”, a slip with a slip ID “004” must be created. Show.

  The receipt number status data 38d is data having the same items as the possessed items of the record of the receipt number status data 24b of the server 20. Since the contents of the possessed items are the same as the receipt number status data 24b, the description is omitted.

  The slip item data 38e includes a receipt number, a receipt branch number, a slip ID determined by input of the purpose of visiting the store, a status indicating the slip generation status of the slip, and item information of the slip with the slip ID. As data. The possession item is exactly the same as the possession item of the record of the receipt number status data 24b of the server 20. In the example of the slip item data 38e in FIG. 9, the slip with the receipt number “001” and the receipt branch number “01” has the slip ID “004”, the status is “0”, and the entry of the item is not completed. And the item value of the item whose ID is “020” is “TANAKA ICHIRO” and the item value of the item whose ID is “030” is “52000”. It shows that.

  Next, screen display contents and screen transitions when creating a payout transaction slip of the electronic bookkeeping machine 30 shown in FIG. 2 will be described. FIG. 10 is an explanatory diagram for explaining screen display contents and screen transitions when creating a payout transaction slip of the electronic bookkeeping machine 30.

  The screen shown in (1) of FIG. 10 is an initial screen of the electronic bookkeeping machine 30, and is a screen that accepts input of a receipt number printed on a number tag issued to a customer. On the right side of the screen, a numeric button for entering the receipt number is arranged. By entering the receipt number using the number buttons and pressing the “Confirm” button, the screen changes to (2). In addition, the “correction” button arranged at the bottom of the screen is used to correct the input contents of the receipt number.

  When “1”, “0”, “3”, and “confirm” are operated on the screen of (1) in FIG. 10, the electronic bookkeeping machine 30 transmits the designated reception number to the server 20, and the server 20 The data associated with the designated receipt number of the receipt number status data 24b managed by is acquired. In the example of FIG. 10, the information acquired from the server 20 is that the data associated with the reception number “103” is “2” indicating that the purpose of visiting the store is withdrawal, and the reception date is “2013/4/10”. Yes, the reception time is “12:30”, the guidance window type is “1” indicating a high counter, the status is “1” indicating guidance to the electronic bookkeeping machine 30, and the customer classification is unknown. The customer has an account with a store number “0005”, a subject code “01”, and an account number “1234567”. The electronic bookkeeping machine 30 uses this information to determine the type of slip for the purpose of visiting the store, and displays the screen shown in (2) for inputting slip items of the determined slip.

  (2) of FIG. 10 is a screen for inputting the withdrawal amount of the withdrawal transaction. The withdrawal amount can be entered using the amount designation button displayed on the right side of the screen. When “5”, “ten thousand”, “yen”, and “confirmation” are operated in this order, all input items necessary for “withdrawal” are confirmed, and the confirmation screen of (3) is displayed. The “hold” button arranged at the bottom of the screen is a button used when instructing to hold the input operation of the slip item. When a “return” button arranged at the bottom of the screen is pressed, the screen returns to the screen for inputting the receipt number in (1). In addition, the “correction” button arranged at the bottom of the screen is used to correct the content being entered in the withdrawal amount.

  The screen of (3) in FIG. 10 is a confirmation screen of the contents of items to be reflected in the slip of the withdrawal transaction. The request date reflects the date of the day, and the store name, subject, and account number are read by the reception machine 10. The contents read from the card are reflected, the amount entered on the screen of (2) is reflected in the withdrawal amount, and the name is specified from the server 20 by specifying the store number, subject code and account number read from the financial card. This is reflected from the acquired customer data 38a.

  In addition, there is a button for confirming the content displayed in (3) at the bottom of the screen of (3) in FIG. 10, and there is no other transaction that you want to carry out without error in the content. The “Confirm” button is pressed, and if there is another transaction to be executed without error, the “Next transaction” button is pressed. When a “return” button arranged at the bottom of the screen is pressed, the screen returns to the screen for inputting the withdrawal amount in (2). The “hold” button arranged at the bottom of the screen is a button used when instructing to hold the input operation of the slip item. If there is an error in the content displayed on the screen of (3), it is possible to return to the input screen for the item by touching the item name of the displayed item.

  When the “hold” button is pressed, the data being input is transmitted to the server 20 and the process is put on hold. When the “Confirm” button is pressed, the input data is transmitted to the server 20, the slip generated with the input contents is printed by the printer 36, and the process is terminated. When the “next transaction” button is pressed, the input data is transmitted to the server 20, a slip generated with the input content is printed by the printer 36, and the screen changes to the screen (4).

  The screen shown in (4) of FIG. 10 is a screen for inputting the purpose of the transaction requested separately from the transaction input up to the screen of (3). If a purpose is input on the screen, a slip item input screen corresponding to the input purpose is expanded, and a slip creation process for the designated purpose is started.

  Next, the screen display contents of the staying status display device 95 shown in FIG. 2 will be described. FIG. 11 is an explanatory diagram for explaining the screen display contents of the staying status display device 95.

  At the top of the screen shown in FIG. 11, the last called reception number and the window number of the guide destination are displayed. In the example of FIG. 11, it is shown that the customer with the reception number “097” is finally called to the window with the number “3”.

  In the center of the screen, the number of people waiting for the call and the reception number waiting for the call are displayed for each group of transaction contents. The transaction content shown in FIG. 10 is “deposit / withdrawal, tax / utility charge”, which corresponds to the reception number of the high counter whose guidance destination window type in the reception number status data 24b of the server 20 is “1”. The transaction content “consultation, loan / loan” corresponds to the receipt number of the low counter whose guidance destination window type in the receipt number status data 24b of the server 20 is “2”. The display order of the reception numbers waiting for a call indicates the order of waiting for the call. In addition, the receipt number in which the display form of the receipt number waiting for calling is displayed in reverse indicates that the slip generation in the electronic bookkeeping machine 30 has not been completed, and is guided to the electronic bookkeeping machine 30. However, if the slip generation has not been completed, it is not a call target of the window.

  In the example shown in the central part of the screen of FIG. 11, “7 customers” whose transaction contents are “deposit / withdrawal, tax / utilities” are 7 waiting for a call, and 7 customers who are waiting for a call. The customer's receipt numbers are “098”, “099”, “101”, “102”, “902”, “104”, and “105”, indicating that this order is the order of waiting for a call. Among the customers whose transaction content is “Deposit / Drawer, Tax / Public Utility”, the customers whose receipt numbers are “098”, “104” and “105” have their slip numbers highlighted. This indicates that the voucher generation by the electronic bookkeeping machine 30 is not completed. In addition, among the reception numbers displayed on the call waiting page whose transaction contents are “Deposit / Drawer, Tax / Public Utility”, “902” is a reception that is numbered with a number system different from other reception numbers. This is an example of a case where the reception number is renumbered in a different numbering system after temporarily holding and releasing the hold.

  Further, in the example displayed in the central part of the screen of FIG. 11, “3 people” who are “consultation, loan / loan” are “waiting for a call” and three customers who are waiting for a call. The customer's receipt numbers are “087”, “100”, and “103”, indicating that this order is the order of waiting for a call.

  At the bottom of the screen of FIG. 11, the receipt number corresponding to the customer who has been suspended during the slip generation process in the electronic bookkeeping machine 30 and the customer who did not appear at the counter even though the call was made a predetermined number of times The corresponding receipt number is displayed. In the example of the screen of FIG. 11, the reception numbers that are put on hold by the hold operation are “038” and “092”, and the reception numbers that are absent from the customer are “022”, “057”, and “081”. Show.

  Next, the process procedure of the slip creation process in the electronic bookkeeping machine 30 shown in FIG. 2 will be described. FIG. 12 is a flowchart showing a processing procedure of slip creation processing in the electronic bookkeeping machine 30.

  The slip item data generation unit 39b displays the receipt number input screen shown in (1) of FIG. 10 on the display operation unit 31, and accepts the input of the receipt number by the customer (step S201). The slip item data generation unit 39b acquires the data of the record corresponding to the receipt number input in the receipt number status data 24b from the server 20, and stores it in the internal receipt number status data 38d (step S202).

  It is determined from the contents of the receipt number status data 38d whether or not the server 20 has data generating a slip corresponding to the designated receipt number (step S203). Specifically, when the status of the receipt number status data 38 d is “1” indicating that the guidance to the electronic bookkeeping machine 30 has been completed, the data being generated for the slip does not exist in the server 20. Further, when the status of the receipt number status data 38d is “3” indicating that the electronic bookkeeping machine 30 is on hold or “4” indicating that the customer is absent, the server 20 has data that is being generated.

  If the server 20 does not have data for which a slip corresponding to the designated receipt number is being generated (step S203; No), the slip item data generation unit 39b generates the type of slip generated from the purpose of visiting the receipt number status data 38d. And the slip ID corresponding to the determined slip type is written in the slip item data 38e (step S204). Further, when the server 20 has data for which a slip corresponding to the designated reception number is being generated (step S203; Yes), the hold release processing unit 39h sends the reception number to the server 20 and A record corresponding to the receipt number sent in the slip item data 24d is acquired and stored in the slip item data 38e in the own apparatus (step S205). If the slip item data 38e acquired in step S205 has not been entered (step S206; Yes), the process proceeds to step S207. If the slip item data 38e acquired in step S205 has been input (step S206; No), the process proceeds to step S210.

  When the slip type determination process in step S204 is completed or the slip item data 38e acquired in step S205 has not been entered (step S206; Yes), the slip item data generation unit 39b Displays a screen that accepts input of an unentered item in the slip item of the slip ID stored in the item data 38e, accepts input for the slip item, accepts input of the slip item, and inputs it to the slip item data 38e The contents are reflected (step S207). When the pressing of the hold button is accepted in step S207 (step S208; Yes), the process proceeds to step S213. If the content received in step S207 is not a hold button (step S208; No), and if the input for all items of the slip is incomplete (step S209; No), the process returns to step S207. When all items of the slip have been input (step S209; Yes), the slip item data generation unit 39b stores the input slip item data 38e as shown in (3) of FIG. A confirmation screen is displayed to accept input (step S210).

  When the hold button is received on the confirmation screen of the input slip item data 38e displayed in step S210 (step S211; Yes), the slip item data 38e is transmitted to the server 20 (step S213), and the reception number status The status of the data 38d is changed to “3” indicating that the data 38d is on hold, the changed reception number status data 38d is transmitted to the server 20 (step S214), and the processing is terminated. In addition, when the confirmation screen received for the input slip item data 38e displayed in step S210 is not a hold button (step S211; No), it is an operation for specifying a “return” button or a slip item to be corrected ( In step S212; No), the process returns to the slip item input process in step S207.

  In addition, when the confirmation button or the next transaction button indicating that there is no problem in the input contents is pressed on the confirmation screen of the already entered slip item data 38e displayed in step S210 (step S212; Yes), slip printing is performed. The processing unit 39c generates image data of an item-filled slip by combining the data of the item registered in the slip item data 38e with the slip image corresponding to the slip type of the slip image template data 38b to generate a composite slip image. The data 38f is stored (step S215). In addition, the slip print processing unit 39c prints the composite slip image data 38f generated in step S215 with the printer 36 (step S216), and transmits the slip item data 38e to the server 20 (step S217).

  If there is another transaction for which a request is desired (step S218; Yes), the process returns to step S204. If there is no other transaction for which the request is desired (step S218; No), the number tag issue processing unit 39e determines whether or not the number tag needs to be reissued (step S219), and reissues the number tag. If it is not necessary (step S219; No), the status of the reception number status data 38d is changed to “5” indicating “waiting for calling”, and the changed reception number status data 38d is sent to the server 20. Transmit (step S223), and the process ends. Whether the number tag needs to be reissued is determined by the number of calls stored in the reception number status data 38d. If the number of calls is equal to or greater than the predetermined number, it is determined that the number tag needs to be reissued. If the number of calls is less than the predetermined number, it is determined that the reissue of the number tag is unnecessary. In other words, when the number of calls is less than the predetermined number when the input operation is resumed by temporarily canceling and then the input operation is resumed by canceling the hold, the number tag is not reissued. It will be called with the receipt number written on the number tag issued in 10.

  When it is determined that the number tag needs to be reissued (step S219; Yes), the slip item data generation unit 39b changes the state of the receipt number status data 38d to “8” indicating “cancel”. Then, the changed reception number status data 38d is transmitted to the server 20 (step S220), a new reception number having a different numbering system is requested and issued, and the new reception number is printed. A number tag is issued by the number tag printer 37 (step S221). As a result, the old reception number is canceled and the process ends.

  Further, the slip item data generation unit 39b updates the receipt number of the receipt number status data 38d to the newly assigned receipt number, changes the state to “5” indicating “waiting for calling”, and And the updated receipt number status data 38d are transmitted to the server 20 (step S222), and the process is terminated. When the server 20 receives the original receipt number and the updated receipt number status data 38d, the server 20 reflects the received receipt number status data 38d in the receipt number status data 24b, and the slip item based on the transmitted original receipt number. The association is changed to the receipt number newly assigned to the record associated with the original receipt number in the data 24d.

  Next, the state transition of the transaction associated with the reception number managed by the server 20 shown in FIG. 2 will be described. FIG. 13 is a state transition diagram showing a state transition of a transaction associated with the reception number managed by the server 20.

  There are eight types of reception number states, which correspond to the “state” of the item of the reception number state data 24b. For convenience of explanation, in FIG. 13, in addition to these eight states, a state in which the reception number is not assigned is represented as “no state”.

  There are nine types of events related to the transition of the receipt number state, and the nine types of events will be described. Event 1 is reception of a customer who has a purpose that needs to be guided to the electronic bookkeeping machine 30 by the reception machine 10. Event 2 is reception of a customer who has a purpose that does not require guidance to the electronic bookkeeping machine 30 at the reception machine 10. Event 3 is reception of a data acquisition request accompanying the start of use from the electronic bookkeeping machine 30. Event 4 is a notification indicating completion of the slip generation process from the electronic bookkeeping machine 30. Event 5 is a hold notification from the electronic bookkeeping machine 30. Event 6 is a call process corresponding to a call from the number calling device 92. Event 7 is an absence notification from the number calling device 92. Event 8 is a notification of the end of the window process. Event 9 is a notification indicating that the voucher creation from the electronic bookkeeping machine 30 has been canceled.

  First, in the state of “no state”, when a customer visit reception (event 2) with the purpose of not requiring the reception machine 10 to guide the electronic bookkeeping machine 30 occurs (event 2), the reception number is newly registered as state 5 Is done. In addition, in the “no state” state, when a customer visit reception (event 1) having the purpose of requiring the reception machine 10 to guide the electronic bookkeeping machine 30 occurs, the reception number is newly registered as state 1. The

  When the data acquisition request accompanying the start of use from the electronic bookkeeping machine 30 is received in the state 1 that is received by the accepting machine 10 and guided to the electronic bookkeeping machine 30 (event 3), the reception number is the electronic bookkeeping machine. 30 is used to make a transition to a state 2 in which a slip is being generated. In state 1, even if the call processing (event 6) of the receipt number corresponding to the call from the number calling device 92 is started, since the slip generation is not yet completed, the call is actually made at the window. Not. However, the number of calls of the receipt number status data 24b is counted up. In state 1, when the call processing (event 6) of the receipt number corresponding to the call from the number calling device 92 is activated, the number of calls of the receipt number status data 24b has already exceeded the predetermined number. Transitions to state 4, which is a state in which there is no customer and is on hold.

  When a notification (event 4) indicating completion of the slip generation process from the electronic bookkeeping machine 30 is received in the state 2 in which the slip is being generated using the electronic bookkeeping machine 30, the reception number is in a call waiting state. It changes to the state 5 which is. In state 2, when a notice of hold (event 5) is received from the electronic bookkeeping machine 30, the receipt number is in a state of being put on hold by the electronic bookkeeping machine 30 being put on hold while the slip is being generated. Transition to. In state 2, even if a call process (event 6) corresponding to the call from the number calling device 92 is started, the slip generation is not yet completed, so the call is not actually called at the window. However, the number of calls of the receipt number status data 24b is counted up. In state 2, when a notification (event 9) indicating slip cancellation is received from the electronic bookkeeping machine 30, the state transits to state 8, which is a canceled state. The notification indicating the slip cancellation (event 9) corresponds to the processing in step S220 in FIG.

  When a data acquisition request accompanying the start of use from the electronic bookkeeping machine 30 is received in the state 3 that is on hold due to the fact that the electronic bookkeeping machine 30 has put it on hold while the slip is being generated (event 3), the electronic bookkeeping machine 30 Transition to state 2, which is a state in which a slip is being generated.

  When the call processing (event 6) corresponding to the call from the number calling device 92 is started in the state 5 of waiting for a call, the state transitions to the state 6 being processed at the window.

  When the notification of the end of the window process (event 8) is received in the state 6 being processed at the window, the process shifts to the state 9 in which the process at the window has been completed. In the state 6, when the absence notification (event 7) is received from the number calling device 92, the state transitions to the state 4 in which the customer is absent and is on hold.

  In a state 4 in which the customer is absent and on hold, when a data acquisition request accompanying the start of use from the electronic bookkeeping machine 30 is received (event 3), a state in which a slip is being generated using the electronic bookkeeping machine 30 Transition to 2. In the state 4, when a call process (event 6) corresponding to the call from the number calling device 92 is started, the state transits to the state 6 being processed at the window.

  Although not shown in FIG. 13, the server 20 actually transmits the reception number status data 38d corresponding to the newly assigned reception number to the server 20 by the server transmission processing in step S222 of FIG. There is a case where a new record is added to the 20 reception number status data 24b, and the added record is in a call waiting state of state 5.

  Next, an internal configuration according to the first embodiment of the window terminal 40 illustrated in FIG. 2 will be described. FIG. 14 is a block diagram illustrating the internal configuration of the window terminal 40 according to the first embodiment. The window terminal 40 includes a display operation unit 41, a communication unit 42, a storage unit 43, and a control unit 44. The display operation unit 41 is a touch panel display device, and is an input / output unit that displays a screen including buttons and items to be input by a customer. The communication unit 42 is an interface unit for data communication with the server 20 and the printer 94 via a communication network such as a LAN. Further, the window terminal 40 is a device having a part of the functions of the electronic bookkeeping machine 30, and the components existing in the window terminal 40 are equivalent to the components included in the electronic bookkeeping machine 30. The description of the individual components will be omitted here mainly for the purpose of explaining the structural differences from the electronic bookkeeping machine 30.

  The window terminal 40 is not connected to the card reader 33, the passbook MS reader 34, the image scanner 35, and the number tag printer 37 that are connected to the electronic bookkeeping machine 30. Since these devices are not connected, the functions related to these devices and the storage unit 43 related to the functions are also degenerated. A printer that prints the created slip has a connection form that is different from that of the electronic bookkeeping machine 30 but is connected via a communication network such as a LAN.

  Regarding the storage unit 43, customer data 43a, slip image template data 43b, slip determination parameter 43c, slip item data 43d, and composite slip image data 43e are customer data 38a, slip image template data 38b of the electronic bookkeeping machine 30, respectively. This corresponds to the slip determination parameter 38c, the slip item data 38e, and the composite slip image data 38f.

  The control unit 44 includes a customer data management unit 44a, a slip item data generation unit 44b, a slip print processing unit 44c, and a slip item data transmission unit 44d. The customer data management unit 39a and slip item data of the electronic bookkeeping machine 30, respectively. This corresponds to the generation unit 39b, the slip print processing unit 39c, and the slip item data transmission unit 39d.

  The slip item data generation unit 44b designates data specifying the created slip, such as a receipt number, acquires the generated data from the slip item data 24d of the server 20, and temporarily stores it in the internal slip item data 43d. The acquired slip item data 43d is displayed on the display operation unit 41, and the operation of the display operation unit 41 enables the customer to correct the input information of the slip item. When the correction of the slip item data 43d is completed, the slip print processing unit 44c prints a slip reflecting the correction contents from the printer 94. By installing the window terminal 40 having these functions at the window, the customer can correct the slip at the window.

  Next, a processing procedure for correcting the slip item data 24d in the window terminal 40 shown in FIG. 2 will be described. FIG. 15 is a flowchart showing a processing procedure for correcting the slip item data 24d in the window terminal 40.

  First, the slip item data generation unit 44b designates data for specifying the created slip such as a receipt number, acquires the generated data from the slip item data 24d of the server 20, and stores it in the slip item data 43d ( Step S301). In step S301, the data specified when acquiring data from the server 20 may be a name, an account number, an address, or the like, instead of a reception number. Next, the slip item data generation unit 44b displays the acquired slip item data 43d on the screen, accepts the correction contents by the customer's operation, and updates the slip item data 43d (step S302).

  If correction of other items is instructed by the customer's screen operation (step S303; Yes), the process returns to step S302. If it is instructed by the customer's screen operation that no other item is to be modified (step S303; No), the slip print processing unit 44c uses the slip image template data 43b and the slip item data 43d to generate a composite slip. Image data 43e is generated (step S304), and the generated combined slip image data 43e is printed by the printer 94 (step S305).

  Finally, the slip item data transmission unit 44d updates the slip item data 24d of the server 20 by transmitting the contents of the updated slip item data 43d to the server 20 (step S306), and ends the process. .

  As described above, in the first embodiment, the reception machine 10 performs a reception operation to issue a number tag on which a reception number is printed, and the electronic bookkeeping machine 30 receives and accepts data input for the slip item. If slip item data 38e, which is data for the slip item, is generated and a hold instruction is accepted, the generated slip item data 38e is stored in association with the receipt number, and the release is designated by specifying the receipt number. If it is configured, the slip item data 38e stored in association with the receipt number is retrieved, and the data input to the slip item can be resumed from the state at the time when the hold is accepted, so the processing is suspended during the slip generation process. Therefore, even if the hold is made, the slip generation process can be efficiently performed after the hold is released.

  In the first embodiment, when the electronic bookkeeping machine 30 holds the slip while generating the slip, when canceling the hold and continuing the slip generation processing, the receipt number printed on the number tag issued by the accepting device 10 is used. Manual input from the display operation unit 31 was necessary. However, inputting the reception number by operating the display operation unit 31 is time-consuming, and the probability of erroneous operations such as incorrect number input is increased. Also, in some cases, if the customer on hold lost the number tag, the hold cannot be released. Therefore, in the second embodiment, an example in which manual release from the display operation unit 31 of the reception number printed on the number tag is not required at the time of release of the hold or the hold release can be performed even when the number tag is lost will be described. To do.

  First, an internal configuration according to the second embodiment of the server 120 will be described. FIG. 16 is a block diagram illustrating an internal configuration according to the second embodiment of the server 120 illustrated in FIG. 2. The same parts as those of the server 20 described in the first embodiment are denoted by the same reference numerals as those of the server 20 of the first embodiment, the description of the same parts is omitted, and the changed parts will be mainly described.

  In the storage unit 24, the reception number status data 124b is changed as compared with the first embodiment. The difference from the receipt number status data 24b of the first embodiment is that customer face feature data corresponding to the receipt number is added to the receipt number status data 124b.

  As compared with the first embodiment, the control unit 25 includes a reserved data inquiry processing unit 125g and a face matching processing unit 125h. The hold data inquiry processing unit 125g searches the receipt number status data 124b in response to a hold data search request including the customer face feature data from the electronic bookkeeping machine 130, and the face of the same person as the specified face feature data The record of the receipt number status data 124b holding the feature data is searched and the result is returned. In addition, the hold data inquiry processing unit 125g receives the receipt number status data 124b in response to a hold data search request including search information such as the customer name other than the face feature data, the customer address, the contents of the financial card and the magnetic tape of the bankbook. The search is performed to search for the record of the receipt number status data 124b corresponding to the specified search information, and the result is returned.

  The face collation processing unit 125h collates the received face image with the face feature data registered in the reception number status data 124b when receiving a pending data search request including the customer's face characteristic data from the electronic bookkeeping machine 130. Then, the record of the receipt number status data 124b in which the face feature data of the same person is registered is specified.

  Next, a data configuration according to the second embodiment of the server 120 will be described. FIG. 17 is an explanatory diagram for explaining a data configuration according to the second embodiment of the server 120.

  In the receipt number status data 124b, the face possession data is added to the possession item of the record with respect to the possession item of the record of the receipt number status data 24b of the first embodiment. The face feature data is data calculated from a face image captured by the camera 130b connected to the electronic bookkeeping machine 130 while the electronic bookkeeping machine 130 is generating a slip.

  Next, an internal configuration according to the second embodiment of the electronic bookkeeping machine 130 will be described. FIG. 18 is a block diagram illustrating an internal configuration according to the second embodiment of the electronic bookkeeping machine 130. The same parts as those of the electronic bookkeeping machine 30 described in the first embodiment are denoted by the same reference numerals as those of the electronic bookkeeping machine 30 of the first embodiment, the description of the same parts is omitted, and the changed parts will be mainly described.

  In the electronic bookkeeping machine 130, a barcode reader 130a and a camera 130b are additionally connected to the electronic bookkeeping machine 30 of the first embodiment. The barcode reader 130a can input a receipt number by reading a barcode printed on a number tag issued by the accepting machine 10. In addition, the camera 130b captures a face image of a customer who operates with the electronic bookkeeping machine 130.

  In the storage unit 38, the reception number status data 138d is changed as compared with the first embodiment. The difference from the receipt number status data 38d of the first embodiment is that customer face feature data corresponding to the receipt number is added to the receipt number status data 138d.

  Compared with the first embodiment, the control unit 39 includes a face feature calculation unit 139i and a hold data selection processing unit 139j. The face feature calculation unit 139i captures the face image of the customer who operates the electronic bookkeeping machine 130 with the camera 130b during the slip item input process, calculates the face feature data from the captured face image, and stores it in the reception number status data 138d. Remember. In addition, when receiving a hold release operation, the face feature calculation unit 139i takes a face image of the customer who performed the hold release operation with the camera 130b, and calculates face feature data from the captured face image.

  The hold data selection processing unit 139j operates upon reception of the customer's hold release operation, and transmits a hold data search request including the customer face feature data calculated by the face feature calculation unit 139i to the server 120. The response to the pending data search request is accepted. The server 120 responds with a corresponding record of the reception number situation data 124b that holds the facial feature data of the same person as the received facial feature data. When the pending data selection processing unit 139j receives the corresponding record of the receipt number status data 124b, the pending data selection processing unit 139j stores the received content in the receipt number status data 138d. The hold data selection processing unit 139j receives the customer name, address, financial card and / or passbook magnetic tape information, and holds data including the customer name, address, financial card and / or passbook magnetic tape information. A search request is transmitted to the server 120 and a response to the pending data search request from the server 120 is accepted. The server 120 searches the reception number status data 124b using the received customer name, address, financial card and / or bankbook magnetic tape information as search information, and responds with the result. When the pending data selection processing unit 139j receives the corresponding record of the receipt number status data 124b, the pending data selection processing unit 139j stores the received content in the receipt number status data 138d.

  Next, screen display contents and screen transitions when taking out the slip item data 38e held by the electronic bookkeeping machine 130 will be described. FIG. 19 is an explanatory diagram for explaining screen display contents and screen transitions when the slip item data 38e held by the electronic bookkeeping machine 130 is taken out.

  The screen shown in (1) of FIG. 19 is an initial screen of the electronic bookkeeping machine 130, and is a screen that accepts input of a receipt number printed on an issued number tag. As displayed in the guidance message at the top of the screen, it is possible to input the reception number by causing the barcode reader 130a to read the barcode printed on the number tag. Even if the number tag is lost, if the reception number is stored, the reception number can be input using the number button for inputting the reception number arranged on the right side of the screen.

  In addition, a “hold information search” button is arranged at the bottom of the screen shown in (1) of FIG. 19, and when the “hold information search” button is pressed, a face image of a customer who operates the electronic bookkeeping machine 130 is displayed. An image is captured by the camera 130 b, facial feature data is calculated from the captured facial image, and a pending data search request including the calculated customer facial feature data is transmitted to the server 120.

  When the server 120 that has received the hold data search request can identify the hold data corresponding to the transmitted face image feature data, the screen transitions to the screen shown in (2) of FIG. The screen shown in (2) is a screen for confirming the contents of the hold data corresponding to the face image feature data acquired from the server 120. The content of the specified hold data is displayed at the center of the screen, and a button for inputting the result of confirmation of the displayed hold data is arranged at the bottom of the screen. When the “use” button located at the bottom of the screen in (2) is pressed, the screen changes to the screen in (3) and the slip is displayed using the pending data displayed in the center of the screen in (2). The generation process will be resumed. When a “return” button arranged at the bottom of the screen (2) is pressed, the screen transitions to the screen (1). Also, (2) when the “not use” button arranged at the bottom of the screen is pressed, the screen changes to (4).

  If the server 120 that has received the hold data search request cannot identify the hold data corresponding to the transmitted face image feature data, the screen transitions to the screen of (4) in FIG. The screen (4) in FIG. 19 is a screen for inputting search information and searching for pending data. As the search information, a name and an address can be input from the display operation unit 31. The search information can also be input by reading a financial card or a magnetic tape of a bankbook. When search information is input by any method on the screen of (4) and the “search” button is pressed, a search request for pending data based on the search information is transmitted to the server 120. As a result of searching the hold data based on the search information received by the server 120, if the hold data can be identified, the electronic bookkeeping machine 130 receives the hold data from the server 120 and displays the screen of (5) in FIG. Transition. Further, as a result of searching the hold data based on the search information received by the server 120, if the hold data cannot be specified, a message indicating that the hold data cannot be specified is displayed. When the “Return” button arranged at the lower part of the screen (4) is pressed, the screen transitions to the screen (1).

  The screen shown in (5) of FIG. 19 is a screen that displays the detailed information of the hold data searched by the search information received in the screen of (4), and is a screen for confirming the searched hold data. is there. The buttons arranged at the bottom of the screen of (5) are the same as the buttons arranged at the bottom of the screen of (2). When the “use” button arranged at the bottom of the screen (5) is pressed, the screen transitions to the screen (3). The screen shown in (3) is an example in which the screen for inputting the item of the slip item related to the slip generation processing is displayed using the confirmed pending data. The screen shown in (3) is a screen for inputting the name of the financial institution that is the transfer destination of the transfer request form, and an input screen for items that have not been input at the time of holding is displayed in order.

  Next, a processing procedure for taking out the slip item data 38e held by the electronic bookkeeping machine 130 will be described. FIG. 20 is a flowchart showing a processing procedure for taking out the slip item data 38e held by the electronic bookkeeping machine 130.

  The slip item data generation unit 39b displays the screen of (1) in FIG. 19 on the display operation unit 31 and accepts customer input (step S401). In the reception process of input in step S401, when the reception number is received by reading the barcode printed on the number tag by the barcode reader 130a or by inputting the reception number by operating the button displayed on the display operation unit 31 (step S401) S402; Yes), the process proceeds to step S416. If the information received in the input receiving process in step S401 is not a reception number (step S402; No) and the “hold information search” button is not pressed (step S403; No), the process returns to step S401. .

  When the information received in the input acceptance process in step S401 is a press of the “hold information search” button (step S403; Yes), the face feature calculation unit 139i uses the camera 130b to capture the customer's face image. An image is captured (step S404), and facial feature data is calculated from the captured face image (step S405). The hold data selection processing unit 139j transmits a hold data search request including the customer's face image data calculated in step S405 to the server 120 and receives a response from the server 120 (step S406).

  If the response from the server 120 received in step S406 is pending data corresponding to the specified facial feature data (step S407; Yes), the process proceeds to step S413. If the response from the server 120 received in step S406 does not include the hold data corresponding to the designated face feature data (step S407; No), the hold data search screen shown in FIG. 19 (4) is displayed. Display and accept an input operation on the search screen (step S408).

  If the operation accepted in step S408 is not a “search” button but a “return” button (step S409; No), the process returns to step S401. If the operation received in step S408 is a press of the “search” button (step S409; Yes), the hold data selection processing unit 139j sends a search request for hold data including the input search information to the server 120. And receives a search response from the server 120 (step S410). If the response from the server 120 in step S410 is pending data corresponding to the designated search information (step S411; Yes), the process proceeds to step S413. If the response from the server 120 in step S410 is the content indicating that the reserved data corresponding to the specified search information was not found (step S411; No), the reserved data selection processing unit 139j A message indicating that there is no pending data for the information is displayed (step S412), and the process returns to step S408.

  When the response from the server 120 received in step S406 is pending data corresponding to the specified facial feature data (step S407; Yes), or the response from the server 120 in step S410 corresponds to the specified search information If it is the reserved data (step S411; Yes), the reserved data selection processing unit 139j accepts confirmation that there is no mistake in the reserved data displayed on the screen by displaying the contents of the received reserved data ( Step S413).

  When the pressing of the “use” button intended to use the displayed data is received on the screen displayed in step S413 (step S414; Yes), the process proceeds to step S416. When the pressing of the “not use” button intended to not use the displayed data is accepted on the screen displayed in step S413 (step S414; No, step S415; Yes), the process proceeds to step S408 and is suspended. Return to the data search screen. On the other hand, if the “return” button is pressed on the screen displayed in step S413 (step S415; No), the process returns to step S401.

  The slip creation process in step S416 is a slip creation process using the hold data after the reception number is determined, and is a process after step S202 shown in the process procedure of the slip creation process shown in FIG.

  As described above, in the second embodiment, in addition to the configuration of the first embodiment, it is possible to acquire the hold data by specifying the reception number by reading the barcode printed on the number tag when the hold is released, Since the customer's face image is acquired at the time of hold, the hold data is stored in association with the face image, and the hold data can be identified and acquired using the face image acquired at the time of hold release. It is possible to hold the process halfway, and even if the number tag is lost, the hold release operation can be performed, and the slip generation process can be efficiently performed after the hold release.

  In the second embodiment, the example in which the hold data is specified using the facial feature data has been described. However, the present invention is not limited to this, and other biological information such as fingerprints, veins, irises, The pending data may be specified using a personal identification number, an account number or name that can be specified by reading from a financial card.

  In the first embodiment and the second embodiment, when an operation indicating a hold is received during the slip generation process in the electronic bookkeeping machines 30 and 130, the input slip item data is transmitted to the servers 20 and 120. Although the servers 20 and 120 store the information, the present invention is not limited to this. For example, the data of the input slip item may be stored in the storage unit 38 of the electronic bookkeeping machines 30 and 130. When data of slip items already input is stored in the storage unit 38 of the electronic bookkeeping machines 30 and 130, the hold release may be performed by the electronic bookkeeping machines 30 and 130 that have placed the hold, or the electronic bookkeeping machine 30. , 130 may be used to acquire data in the storage unit 38 of the electronic bookkeeping machines 30 and 130 storing the hold data, so that the hold can be released from another electronic bookkeeping machine 30 or 130.

  In the first embodiment and the second embodiment, during the slip generation process in the electronic bookkeeping machines 30 and 130, a hold instruction by the “hold” button is received, and the data relating to the slip item input halfway is stored. Although the processing has been described, the present invention is not limited to this. For example, it is possible to add a human sensor that determines whether a customer is leaving, determine that the customer has left, and perform a hold process.

  Further, in the first and second embodiments, the electronic bookkeeping machines 30 and 130 input slip items according to the purpose of visiting the store, and the slip including the contents input by the printer 36 is printed. The invention is not limited to this, and the voucher terminal 40 that has received the input information of the item of the voucher input by the electronic voucher 30, 130 without printing the voucher from the electronic voucher 30, 130 to the printer 36. The printer 94 may print after confirming the contents or after correcting the received information as necessary.

  In the first embodiment and the second embodiment, information is transferred by transmitting the input information of the slip items input by the electronic bookkeeping machines 30 and 130 to the counter terminal 40 installed in the counter. The present invention is not limited to this. For example, the electronic bookkeeping machines 30 and 130 may store the input information of the slip items in a storage medium, and the information may be transferred by reading the storage medium into the window terminal 40 installed at the window. In addition, for example, the input information of slip items input by the electronic bookkeeping machines 30 and 130 is converted into a QR code (registered trademark), the QR code is printed on paper, and the QR code printed on paper is installed at the window. The information may be read and received by the window terminal 40. Further, for example, input information of slip items input by the electronic bookkeeping machines 30 and 130 is stored in the storage unit 38 of the electronic bookkeeping machines 30 and 130, and the storage unit 38 of the electronic bookkeeping machines 30 and 130 from the window terminal 40. The information may be transferred by acquiring the information stored in. Further, for example, the input information of the slip items input by the electronic bookkeeping machines 30 and 130 may be directly transmitted to the window terminal 40 without going through the servers 20 and 120.

  In the first embodiment and the second embodiment, when the electronic bookkeeping machines 30 and 130 create slips for a plurality of transactions in association with one receipt number, the other is at the end of creation of one slip. By specifying the presence or absence of a slip to be created and when there are other slips to be created, it is possible to continue creating other slips by performing an operation indicating that. It is not limited to this, and at the time of starting operations on the electronic bookkeeping machines 30, 130, by specifying the type of transaction or the number of transactions desired to be requested, every time a voucher is created, Even if the presence or absence of a slip to be specified is not specified, a slip corresponding to the specified transaction type or the number of transactions may be created in association with one reception number.

  In the first embodiment and the second embodiment, the types of windows have been described with two examples of the high counter and the low counter. However, the present invention is not limited to this, and there are three or more types of windows. It may be a case that has a waiting for each of them.

  In addition, each configuration illustrated in the above-described first and second embodiments is functionally schematic and does not necessarily need to be physically configured as illustrated. That is, the form of distribution / integration of each device is not limited to that shown in the figure, and all or a part thereof may be functionally or physically distributed / integrated in an arbitrary unit according to various loads or usage conditions. Can be configured.

As described above, the slip generation system , slip generation device, and slip generation method according to the present invention enable the processing to be suspended in the middle of the slip generation process. It is suitable for performing the generation process.

DESCRIPTION OF SYMBOLS 10 Reception machine 11, 31, 41 Display operation part 12 Number tag printing part 13, 33 Card reader 14, 23, 32, 42 Communication part 15, 24, 38, 43 Storage part 15a, 24a, 38a, 43a Customer data 15b Customer Guidance condition data 15c Reception data 16, 25, 39, 44 Control unit 16a, 39a, 44a Customer data management unit 16b Reception processing unit 16c Customer guidance determination unit 16d Number tag issue unit 20, 120 Server 21 Input unit 22 Display unit 24b, 38d, 124b, 138d Receipt number status data 24c Customer retention status data 24d, 38e, 43d Slip item data 25a Customer data search unit 25b Receipt number management unit 25c Passenger notification unit 25d Slip data management unit 25e Call processing unit 25f Residence status display process Department 30, 130 Electronic bookkeeping machine 34 Passbook MS reader 35 image scanner 36, 94 printer 37 number tag printer 38b, 43b slip image template data 38c, 43c slip determination parameter 38f, 43e composite slip image data 39b, 44b slip item data generation unit 39c, 44c slip print processing unit 39d, 44d slip item data transmission unit 39e number tag issue processing unit 39f form image processing unit 39g hold processing unit 39h hold release processing unit 40 counter terminal 90 office monitor 91 teller monitor 92 number calling device 93 lobby terminal 95 residence status display device 125g hold Data inquiry processing unit 125h Face collation processing unit 130a Bar code reader 130b Camera 139i Face feature calculation unit 139j Reserved data selection processing unit

Claims (4)

A voucher generation system that generates vouchers necessary for transactions,
A receipt number issuing means for issuing a receipt number for controlling the execution order of the transactions;
Transaction content acceptance means for accepting input of the content of the requested transaction;
Slip data generating means for generating slip data including information on the contents of the transaction accepted by the transaction content accepting means;
Storage means for temporarily storing the slip data generated by the slip data generation means in association with identification information that can be uniquely identified;
Re-input processing means for reading out the slip data from the storage means based on the identification information and delivering it to the transaction content receiving means,
The storage means treats the receipt number issued by the receipt number issuing means as identification information of slip data,
The slip data generating means generates slip data based on the slip data read by the re-input processing means based on the receipt number and delivered to the transaction content accepting means, and is newly issued by the receipt number issuing means. A slip generation system characterized by being output in association with a receipt number.   2. The slip generation according to claim 1, wherein the new receipt number issued by the receipt number issuing means is issued according to a numbering rule different from the receipt number specified when the slip data is taken out by the re-input processing means. system. A slip generation device for generating slips necessary for transactions,
Transaction content acceptance means for accepting input of the content of the requested transaction;
Slip data generating means for generating slip data including information on the contents of the transaction accepted by the transaction content accepting means;
Transmission means for associating the slip data generated by the slip data generation means with identification information that can be uniquely identified;
Re-input processing means for reading out the slip data transmitted by the transmitting means based on the identification information and delivering it to the transaction content receiving means,
The slip data generating means generates slip data based on the slip data read by the re-input processing means based on the receipt number and delivered to the transaction content accepting means, and when the slip data is read by the slip data generating means A slip generation apparatus, characterized in that the slip is output in association with a new receipt number different from the slip number used. A slip generation method in a slip transaction apparatus for generating slips necessary for a transaction,
A receipt number issuing step in which the slip transaction apparatus issues a receipt number for controlling the execution order of the transactions;
Transaction content reception step for receiving input of the content of the transaction requested by the slip transaction device;
The slip transaction apparatus generates slip data including slip information including the transaction content received by the transaction content receiving step,
A storage step in which the slip transaction apparatus temporarily stores the slip data generated in the slip data generation step in a storage unit in association with identification information that can be uniquely identified;
The slip transaction device includes a re-input processing step of reading the slip data from the storage unit based on the identification information and delivering the slip data to the transaction content receiving step.
The storage unit treats the receipt number issued in the receipt number issuing step as identification information of slip data,
The slip data generation step generates slip data based on the slip data read by the re-input processing step based on the reception number and delivered to the transaction content reception step, and the new data issued by the reception number issuing step A slip generation method characterized by outputting in association with a receipt number.

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