JP6015923B2 - Negotiation support device and negotiation support system - Google Patents

Description

  The present invention relates to a negotiation support apparatus and a negotiation support system.

  The following reservation system is known. In this reservation system, a customer who wants to visit a showroom operates a terminal and inputs a desired visit condition. The server retrieves a showroom that matches the desired visit condition received from the terminal from the database, presents the search result to the customer, and then accepts a reservation for the showroom to be visited by the customer. In addition, the server transmits reservation information to the showroom in which the reservation is made (for example, Patent Document 1).

JP 2003-6491 A

  However, in the conventional reservation system, it is disclosed that the showroom answers the questions from the customer. However, when the customer negotiates with the store for visiting the store, the basic matters are: After a question is resolved, there are many cases where it is desired to negotiate directly on a specific negotiation item in real time. In the conventional reservation system, this point is not studied at all. Therefore, if the customer desires to negotiate in real time, the customer needs to make a direct call, and the operation may be complicated.

The negotiation support device according to the present invention includes store information receiving means for receiving store information related to a store from a store terminal operated by a person in charge of the store, and store information for recording the store information received by the store information receiving means on a recording device. A store recorded in the recording means based on the search condition received by the recording means, the search condition receiving means for receiving the search condition of the store information from the user terminal operated by the user, and the search condition receiving means Search means for performing search for information and extracting store information of stores that match the search condition, search result transmitting means for transmitting store information extracted by the search means to the user terminal , and user terminal And at least one of the stores including the store information as a search result as a question target store, and a question receiving means for receiving a question for the question target store; The content of the question accepted by the question accepting means is transmitted by the question content transmitting means for transmitting to the store terminal of the question target store, the answer receiving means for receiving an answer to the question from the store terminal of the question target store, and received by the answer receiving means. Response contents transmitting means for transmitting the contents of the received answer to the user terminal that is the source of the question, and the negotiation target store reception for receiving at least one of the stores that received the answer to the question from the user terminal as the negotiation target store Means, the store terminal of the store to be negotiated accepted by the store to be negotiated accepting means, and the user terminal to establish communication between the person in charge of the store and the user directly in real time And a negotiation environment providing means for providing a negotiation environment to be performed.
The negotiation support system according to the present invention is characterized in that the user terminal, the store terminal, and the negotiation support apparatus are connected via a communication line.

  According to the present invention, there is provided a negotiation environment in which communication is established between a store terminal of a store that is accepted as a negotiation target and a user terminal, and real-time negotiation is directly performed between the person in charge of the store and the user. Since the service is provided, the user can negotiate with the person in charge of the store in real time using the negotiation support system according to the present invention.

1 is a block diagram illustrating a configuration of an embodiment of a negotiation support system 10. FIG. 3 is a block diagram illustrating a configuration of an embodiment of a negotiation support apparatus 300. FIG. It is a flowchart figure which shows the flow of a shop information registration process. It is a flowchart figure which shows the flow of a negotiation assistance process.

  FIG. 1 is a block diagram showing a configuration of an embodiment of the negotiation support system according to the present embodiment. The negotiation support system 10 includes a store terminal 100 operated by a person in charge of the store, a user terminal 200 operated by a user who wishes to negotiate with the store, and a negotiation support apparatus 300 that executes various processes described later. Connected via a communication line such as the Internet.

  As the store terminal 100 and the user terminal 200, for example, various information terminals such as a smartphone, a mobile phone, and a tablet terminal are used in addition to a personal computer (hereinafter referred to as “personal computer”). Since these devices used as the store terminal 100 and the user terminal 200 are publicly known, detailed description thereof is omitted here. In the present embodiment, an example is shown in which one store terminal 100 and one user terminal 200 are connected to the Internet, but the number of these is not limited.

  FIG. 2 is a block diagram showing a configuration of an embodiment of the negotiation support apparatus 300 according to the present embodiment. The negotiation support device 300 includes an operation member 301, a connection IF 302, a control device 303, a recording device 304, and a display device 305.

  The operation member 301 includes various devices operated by an operator of the negotiation support device 300, such as a keyboard and a mouse.

  The connection IF 302 is an interface for connecting the negotiation support apparatus 300 to a communication line such as the Internet. For example, a wired LAN module for connecting to the Internet by wire, a wireless LAN module for connecting to the Internet wirelessly, etc. Is used.

  The control device 303 includes a CPU, a memory, and other peripheral circuits, and controls the entire negotiation support device 300. Note that the memory constituting the control device 303 is a volatile memory such as an SDRAM. This memory is used as a work memory for the CPU to expand the program when the program is executed and a buffer memory for temporarily recording data. For example, data read through the connection IF 302 is temporarily recorded in the buffer memory.

  The recording device 304 is a recording device for recording various data stored by the negotiation support device 300, data of a program to be executed by the control device 303, and the like, for example, HDD (Hard Disk Drive) or SSD (Solid State). Drive) or the like is used. The program data recorded in the recording device 304 is provided by being recorded on a recording medium such as a CD-ROM or DVD-ROM, or is provided via a network, and the program data acquired by the user is recorded. By installing in the device 304, the control device 303 can execute the program.

  The display device 305 is a liquid crystal monitor, for example, and displays various display data output from the control device 303.

  In the negotiation support system 10 according to the present embodiment, the person in charge of the store inputs information about the store on the store terminal 100 and registers it in the negotiation support apparatus 300. Thereby, the store information is disclosed by the negotiation support apparatus 300, and the user can browse the store information by operating the user terminal 200. In the present embodiment, the store where the store information is registered is a restaurant, and the store information includes store name, location, telephone number, business hours, genre of food to be provided, number of seats, parking Information about matters necessary for the user to select a restaurant such as the presence or absence of a parking lot is registered. In addition, a store ID for uniquely identifying each store, information on a person in charge serving as a negotiation window using the negotiation support system 10, and the like may be recorded.

  Hereinafter, the contents of processing performed by the negotiation support apparatus 300 in the negotiation support system 10 according to the present embodiment will be mainly described. First, the store information registration process described above will be described. The person in charge of the store inputs store information of the store that he / she manages or works on the store terminal 100. Store information data input on the store terminal 100 is transmitted to the negotiation support device 300 via a communication line by a process executed by a control device (not shown) included in the store terminal 100.

  In the negotiation support device 300, when the control device 303 receives the store information data transmitted from the store terminal 100, the control device 303 records the received data in the recording device 304. As a result, the store information input by the person in charge on the store terminal 100 is registered in the negotiation support apparatus 300.

  The store information registered in the negotiation support apparatus 300 can be arbitrarily changed by the person in charge of the store operating the store terminal 100. That is, when the person in charge modifies the store information on the store terminal 100, the changed store information data is transmitted to the negotiation support apparatus 300. In the negotiation support apparatus 300 that has received this, the control device 303 The store information recorded in the recording device 304 is updated to the corrected content.

  As described above, when the store information is registered in the negotiation support apparatus 300, the user can search the store information by operating the user terminal 200. For example, the user inputs a store search condition on a search condition designation screen displayed on a display device (not shown) of the user terminal 200. As a search condition, various conditions for searching for store information registered in the negotiation support apparatus 300 can be specified. For example, a desired condition such as a store name, a location, business hours, etc. can be specified. Can do. Note that only one search condition may be specified, or a plurality of search conditions may be specified simultaneously.

  Search condition information indicating a search condition input on the user terminal 200 is transmitted to the negotiation support apparatus 300 via a communication line by processing executed by a control device (not shown) provided in the user terminal 200. In the negotiation support apparatus 300, when receiving the search condition information transmitted from the user terminal 200, the control apparatus 303 searches the store information recorded in the recording device 304 based on the received search condition information. In particular. The control device 303 extracts store information that matches the search condition received from the user terminal 200 from the store information recorded in the recording device 304 as a search result.

  When searching for store information, the control device 303 transmits each store information extracted as a search result to the user terminal 200. Thereby, the search result of the store information is displayed on the display device (not shown) of the user terminal 200.

  The user can select at least one store to be negotiated from the stores whose store information is displayed on the user terminal 200, and ask a question to the selected store. For example, after selecting at least one store information of a store to be negotiated on the user terminal 200, the user can call up the question input screen and input the question text on the question input screen. The question data input here is transmitted to the negotiation support apparatus 300 via a communication line by a process executed by a control apparatus (not shown) provided in the user terminal 200.

  In the negotiation support device 300, the control device 303 receives the question data transmitted from the user terminal 200, records it in the recording device 304, and transmits it to the store terminal 100 via the connection IF 302. Thereby, the question content from the user is displayed on the display device (not shown) of the store terminal 100. In addition, when a question is made to a plurality of stores by the user, the question data is transmitted to the store terminals 100 of the respective stores all at once. In this case, the user may ask the same question to all stores, or may change the contents of the question for each store.

  After the person in charge of the store grasps the contents of the question from the displayed user, he can call the answer input screen on the store terminal 100 and input the answer to the question as text on the answer input screen. The answer data input here is transmitted to the negotiation support apparatus 300 via the communication line by a process executed by a control apparatus (not shown) included in the store terminal 100.

  In the negotiation support apparatus 300, the control apparatus 303 receives the response data transmitted from the store terminal 100, records it in the recording apparatus 304, and transmits it to the user terminal 200 via the connection IF 302. Accordingly, the content of the answer from the store side is displayed on the display device (not shown) of the user terminal 200, and the user can obtain an answer to the question. Moreover, the user can get an answer from each store, when it asks a question with respect to several stores.

  In the present embodiment, after confirming the answer from the store, the user who is in charge of the store who wants to negotiate more specifically among the stores that have answered the store You can negotiate directly with. For example, the user inquires about the availability of seats in the previous question, and directly tells the store the contents of the desired seat, the desired menu, the budget, etc. The store can negotiate whether it can respond to it. Alternatively, the user selects and selects at least one store to be negotiated from the stores whose store information is displayed as a search result on the user terminal 200 without asking the above question. You can also negotiate directly with the person in charge at the store.

  In this embodiment, for this direct negotiation, a real-time negotiation environment using voice, video, or text such as voice call, video chat, text chat, etc. between the user and the person in charge at the store. Is provided by the negotiation support apparatus 300. It should be noted that the method of direct negotiation may be set in advance among various methods such as voice call, video chat, and text chat so that the user can arbitrarily select the method. Also good.

  In the user terminal 200, the control device (not shown) designates at least one of the stores in which the store information is displayed as a search result or at least one of the stores that have answered the question from the user. When the start of the direct negotiation is accepted, direct negotiation request information including information for specifying the designated store is transmitted to the negotiation support apparatus 300.

  In the negotiation support apparatus 300, when the control apparatus 303 receives the negotiation request information directly from the user terminal 200, the control apparatus 303 connects the store terminal 100 of the store designated as the negotiation target and the user terminal 200 that has requested the negotiation. Communication environment is established, and a negotiation environment is provided in which the person in charge of the store and the user directly negotiate in real time. For example, when the negotiation method is a voice call, the control device 303 provides an environment for performing a voice call between the store terminal 100 and the user terminal 200, and the negotiation method is a video chat. In some cases, an environment for video chat between the store terminal 100 and the user terminal 200 is provided. When the negotiation method is text chat, the store terminal 100 and the user terminal 200 are provided. Provides an environment for chatting with other users. In addition, since the method for the control apparatus 303 to provide each negotiation environment between the shop terminal 100 and the user terminal 200 is well-known, description here is abbreviate | omitted.

  The contents of the direct negotiation are, for example, that the user tells the store side the conditions such as hope for a private room and a seat with a night view, as well as the desired date and time, and receives a response from the store that can respond to it. It will be. In this way, the conditions desired by the user can be delivered all at once to the store terminal 100 of the store designated as the negotiation target as negotiation contents, and it is possible to directly negotiate with a store that can respond to this. Become.

  In a general store search system, for example, when a user wishes to have a private room, after searching for a store by specifying "with private room" as a condition, from among the stores displayed as a search result It was necessary to select a candidate store, and the final store could not be determined unless the store was inquired about whether a private room was available at the desired date and time. On the other hand, if the negotiation support system 10 according to the present embodiment is used, after the user searches and narrows down the store according to general conditions such as the location, the user can select the desired date and time or “private room”. Select the store easily and quickly because it is only necessary to communicate the desired conditions such as `` hope '' to the store side, ask about the seat availability, and negotiate directly in real time with the store where a satisfactory answer is obtained. Can do.

  Further, if the negotiation support system 10 in the present embodiment is used, the user does not need to specify a detailed condition that depends on the situation of each store at the search stage, but the location of the store, business hours After narrowing down the stores using only fixed information such as the genre of dishes to be served, the number of seats, and the presence or absence of parking lots, the specific conditions that depend on the status of each store can be negotiated at the time of questioning or directly Therefore, it is possible to make it easy to find a store having a condition desired by the user.

  On the other hand, from the store side, if the store information includes specific information that depends on the status of each store, and these are also accepted as search criteria, the store will take into account the congestion status and reservation status of the store at that time. Thus, the store information must be updated frequently so that the store information always reflects the latest situation. However, in the negotiation support system 10 according to the present embodiment, it is only necessary to register fixed information as store information. Therefore, once registered, it is not necessary to update unless there is a change in registered contents, and The person is freed from the maintenance burden of the store information. In addition, as for the situation of the store, it is sufficient to respond or reply at the timing of a question or real-time direct negotiation from the user, taking into account the situation at that time, so always respond with the latest situation in mind. Can improve the service to users.

  FIG. 3 is a flowchart showing the flow of the store information registration process executed by the negotiation support apparatus 300 in the present embodiment. The process shown in FIG. 3 is executed by the control device 303 as a program that starts when the store information described above is received from the store terminal 100.

  In step S <b> 10, the control device 303 records the store information received from the store terminal 100 in the recording device 304. Thereafter, the process ends.

  FIG. 4 is a flowchart showing the flow of the negotiation support process executed by the negotiation support apparatus 300 in the present embodiment. The process shown in FIG. 4 is executed by the control device 303 as a program that starts when the above-described search condition information is received from the user terminal 200.

  In step S110, the control device 303 searches the store information recorded in the recording device 304 as described above based on the search condition information received from the user terminal 200. Then, it progresses to step S120.

  In step S120, the store information obtained as a search result in step S110 is transmitted to the user terminal 200. Thereafter, the process proceeds to step S130.

  In step S <b> 130, the control device 303 determines whether the question data described above has been received from the user terminal 200. If a negative determination is made in step S130, the process proceeds to step S170 described later. On the other hand, if a positive determination is made in step S130, the process proceeds to step S140.

  In step S140, the control device 303 records the question data received from the user terminal 200 in the recording device 304 and transmits it to the store terminal 100 via the connection IF 302. Thereafter, the process proceeds to step S150.

  In step S150, the control device 303 determines whether or not the answer data described above has been received from the store terminal 100. If a positive determination is made in step S150, the process proceeds to step S160.

  In step S160, the control device 303 records the response data received from the store terminal 100 in the recording device 304 and transmits it to the user terminal 200 via the connection IF 302. Thereafter, the process proceeds to step S170.

  In step S170, the control device 303 determines whether or not the direct negotiation request information described above has been received from the user terminal 200. If a negative determination is made in step S170, the process returns to step S130. On the other hand, if a positive determination is made in step S170, the process proceeds to step S180.

  In step S180, as described above, the control device 303 establishes communication between the store terminal 100 of the store designated as the negotiation target and the user terminal 200 that has requested the negotiation, Provide a negotiation environment for negotiating directly with users in real time. Thereafter, the process ends.

  Next, a usage example of the negotiation support system 10 in the present embodiment will be described. Here, an example will be described in which a user searches for a restaurant in the Ginza area with as little waiting time as possible and where ten people enter a private room. In this case, first, the user searches for a store by specifying the Ginza area as a search condition. In the negotiation support device 300, the control device 303 searches the store information recorded in the recording device 304, for example, extracts store information of stores including “Ginza” in the address as stores in the Ginza area, It transmits to the user terminal 200. Accordingly, a list of store information of stores in the Ginza area is displayed on the display device of the user terminal 200.

The user asks the question “Is there a store that can be entered by 10 people now?” For all stores whose store information is listed on the display device of the user terminal 200. In contrast, it is assumed that the following answers are obtained from the three stores A, B, and C.
Answer from store A: “I'll put it in right away.
Reply from store B: “If you can wait 5 minutes, you can prepare a private room”
Reply from store C: “If you can wait 10 minutes, we will serve you the first cup”

  The user looks at the answers from the stores A, B, and C, and selects a store that he / she wants to negotiate directly with the person in charge of the store. Then, the user directly negotiates with the person in charge of the selected store, for example, by chat using text.

Here, the user first selects store A as the negotiation partner and performs real-time negotiation. The flow of real-time negotiation is as follows, for example.
User: "Can you enter the private room?"
Person in charge at store A: "If you are using a private room, please wait 20 minutes"
User: "I'm sorry, but please refrain from this time"

Since the negotiation with the person in charge at the store A has not been completed, the user subsequently selects the store B as the negotiation partner and performs real-time negotiation. The flow of real-time negotiation is as follows, for example.
User: “Are there any services?”
Person in charge at store B; “I will serve the first cup”
User: “I understand.

  Thereby, negotiation is settled between the user and the person in charge of the store B, and the users go to the store B in the Ginza area. As described above, after narrowing down the stores in the Ginza area based on the location included in the store information, the user can ask the candidate stores all at once and obtain an answer from each store. . After that, after narrowing down the visit candidate stores based on the contents of the answers from the stores, it is possible to determine the final visit store by directly negotiating with the visit candidate stores.

According to the present embodiment described above, the following operational effects can be obtained.
(1) The control device 303 receives store information from the store terminal 100 and records it in the recording device 304. When the store information search condition is received from the user terminal 200, the control device 303 is based on the search condition. The store information recorded in the recording unit 304 is searched, the store information of stores that match the search conditions is extracted, and the extracted store information is transmitted to the user terminal 200. Further, at least one of the stores including the store information as a search result is received as a negotiation target store from the user terminal 200, and communication is established between the store terminal 100 of the negotiation target store and the user terminal 200. In addition, a negotiation environment is provided in which the person in charge of the store and the user negotiate directly in real time. As a result, the user can negotiate with the person in charge of the store in real time, and therefore can quickly negotiate with the store and select the store.

(2) The control device 303 receives a question about at least one store among the store information included in the search result from the user terminal 200, transmits the content of the received question to the store terminal 100 of the question target store, An answer to the question is received from the terminal 100, and the content of the answer is transmitted to the user terminal 200 that is the source of the question. As a result, when there is a question item that does not require real-time property, the user can ask the store a question and obtain an answer. In addition, if there are matters that need to be resolved in real time, such as when the question is not resolved by the question or there are further confirmation items, it is possible to continue to negotiate directly with the person in charge of the store.

(3) The control device 303 records the question data indicating the content of the question received from the user terminal 200 in the recording device 304. As a result, the history of questions received from the user terminal 200 can be accumulated.

(4) The control device 303 records answer data indicating the content of the answer received from the store terminal 100 in the recording device 304. Thereby, the history of answers received from the store terminal 100 can be accumulated.

(5) The control device 303 establishes communication between the store terminal 100 and the user terminal 200, and provides a communication environment using voice, video, or text between the person in charge of the store and the user. To provide a real-time negotiation environment. Thereby, the user can negotiate with the person in charge of the store in real time using a negotiation tool such as voice call, video chat, and text chat. In addition, as a method for providing a real-time negotiation environment, a publicly-known method such as voice call, video chat, and text chat is used, so it is not necessary to separately develop a negotiation environment and a system can be constructed at low cost. can do.

-Modification-
Note that the negotiation support system of the above-described embodiment can be modified as follows.
(1) In embodiment mentioned above, the store where store information was registered demonstrated the example which is a restaurant. However, the present invention is applicable to stores other than restaurants as long as the user wants to negotiate directly. For example, if the present invention is applied to a store that sells goods, if a user has a desired product, the user searches the store information using the desired product as a search condition, negotiates with the displayed sales store, and then selects the product. It becomes possible to purchase. Moreover, in embodiment mentioned above, as store information, when users, such as a store name, a location, a telephone number, opening hours, the genre of the food to provide, the number of seats, and the presence or absence of a parking lot, select a restaurant. Although an example in which information related to necessary general items is registered has been described, the present invention is not limited to this, and store information that matches the store targeted by the negotiation support system 10 may be registered.

(2) In the above-described embodiment, when negotiation is performed between the user and the person in charge of the store, the person in charge of the store accepts it as the store side based on the contents of the negotiation with the user. Negotiation result information for specifying a possible negotiation result is transmitted to the negotiation support apparatus 300 via the store terminal 100. When the control apparatus 303 receives the negotiation result information from the store terminal 100, the negotiation result information is negotiated. The result information may be recorded in the recording device 304, and the negotiation result information may be transmitted to the user terminal 200. For example, if the person in charge at the store can provide a seat under conditions that satisfy all of the negotiation contents of 10 seats on the window side from the user, if information indicating that is transmitted as negotiation result information, If the user can provide 8 window seats for the negotiation content that the window seat is 10 seats, information indicating that may be transmitted as negotiation result information. Thereby, the negotiation result is displayed on the display device (not shown) of the user terminal 200, and the user can grasp the negotiation result presented by the store.

  In this case, when the user accepts the negotiation result presented by the store, the user may instruct that the negotiation result is accepted on the screen on which the negotiation result is displayed. A control device (not shown) of the user terminal 200 transmits information indicating acceptance to the negotiation support device 300 when acceptance is instructed by the user. In the negotiation support apparatus 300, when receiving information indicating acceptance from the user terminal 200, the control apparatus 303 transmits information indicating acceptance to the store terminal 100. As a result, the person in charge of the store can grasp that the user has accepted the negotiation result.

  On the other hand, in the case where the user rejects the negotiation result presented by the store, the user may instruct the rejection on the screen on which the negotiation result is displayed. A control device (not shown) of the user terminal 200 transmits information indicating the rejection to the negotiation support device 300 when a rejection is instructed by the user. In the negotiation support apparatus 300, when the control apparatus 303 receives information indicating rejection from the user terminal 200, the control apparatus 303 transmits information indicating rejection to the store terminal 100. Thereby, the person in charge of the store can grasp that the user rejected the negotiation result. In this way, the person in charge of the store can transmit and present the negotiation result based on the negotiation with the user to the user terminal 200, and the user can use the user terminal for the presented negotiation result. 200 can be operated to accept or reject.

(3) In the above-described embodiment, the control device 303 may record the contents of the negotiation using the negotiation environment in the recording device 304. As a result, the contents of the negotiation between the user and the person in charge at the store can be accumulated as a history.

(4) In the embodiment described above, the control device 303 records the question data indicating the content of the question received from the user terminal 200 in the recording device 304. In addition, answer data indicating the contents of the answer received from the store terminal 100 is recorded in the recording device 304. However, the control device 303 may not record these. Further, when recording, the question data and the answer data corresponding thereto may be recorded in association with each other.

  Note that the present invention is not limited to the configurations in the above-described embodiments as long as the characteristic functions of the present invention are not impaired. Moreover, it is good also as a structure which combined the above-mentioned embodiment and a some modification.

10 Negotiation Support System 100 Store Terminal 200 User Terminal 300 Negotiation Support Device 301 Operation Member 302 Connection IF
303 Control Device 304 Recording Device 305 Display Device

Claims (8)

Store information receiving means for receiving store information related to the store from a store terminal operated by a person in charge of the store;
Store information recording means for recording the store information received by the store information receiving means in a recording device;
Search condition receiving means for receiving a search condition for the store information from a user terminal operated by the user;
Search for extracting store information of stores that match the search condition by performing a search for the store information recorded in the recording unit based on the search condition received by the search condition receiving unit Means,
Search result transmission means for transmitting the store information extracted by the search means to the user terminal;
From the user terminal, at least one of stores including store information as a search result is set as a question target store, and a question receiving unit that receives a question for the question target store;
Question content transmitting means for transmitting the content of the question accepted by the question accepting means to the store terminal of the question target store;
An answer receiving means for receiving an answer to the question from the store terminal of the question target store;
Response content transmitting means for transmitting the content of the answer received by the response receiving means to the user terminal that is the source of the question;
Negotiation target store accepting means for accepting at least one of the stores that have received an answer to the question as a negotiation target store from the user terminal;
Establishing communication between the store terminal of the store to be negotiated accepted by the store accepting unit for negotiation and the user terminal, and directly in real time between the person in charge of the store and the user A negotiation support apparatus comprising: a negotiation environment providing means for providing a negotiation environment for performing negotiation. In the negotiation support apparatus according to claim 1,
Negotiation result information receiving means for receiving, from the store terminal, negotiation result information for specifying a result of the negotiation using the negotiation environment provided by the negotiation environment providing means;
Negotiation result information transmitting means for transmitting the negotiation result information received by the negotiation result information receiving means to the user terminal;
An acceptance information receiving means for receiving acceptance information for specifying whether or not the user has accepted the result of the negotiation specified by the negotiation result information from the user terminal;
A negotiation support apparatus, further comprising: an acceptance information transmitting unit that transmits the acceptance information received by the acceptance information receiving unit to the store terminal. In the negotiation support apparatus according to claim 1 or 2,
A negotiation support device , further comprising: question content recording means for recording the content of the question accepted by the question acceptance means in the recording device. In the negotiation support device according to any one of claims 1 to 3 ,
A negotiation support apparatus, further comprising answer content recording means for recording the content of the answer received by the answer receiving means in the recording device. In the negotiation support apparatus according to any one of claims 1 to 4 ,
A negotiation support device, further comprising: a negotiation content recording unit that records, in the recording device, a content of a negotiation using the negotiation environment provided by the negotiation environment providing unit . In the negotiation support device according to any one of claims 1 to 5,
The negotiation environment providing means establishes communication between the store terminal and the user terminal, and creates a communication environment using voice, video, or text between a person in charge of the store and the user. A negotiation support apparatus characterized by providing a real-time negotiation environment by providing . In the negotiation support apparatus according to any one of claims 1 to 6,
The negotiation support apparatus , wherein the store information is fixed information about the store . A communication line between the user terminal according to any one of claims 1 to 7, the store terminal according to any one of claims 1 to 7, and the negotiation support apparatus according to any one of claims 1 to 7. Negotiation support system connected through.

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