JP5877128B2 - Monitoring system - Google Patents

Description

  The present invention relates to a monitoring system for monitoring equipment installed in a building.

  Conventionally, various equipment such as elevators have been installed in buildings, and a monitoring system is provided to monitor the status of equipment in order to quickly perform restoration work when a failure occurs in the equipment. It has become. Such a monitoring system is connected to a monitoring terminal that detects a failure of a facility device and transmits a failure notification, and is connected to the monitoring terminal via a general line, and receives the failure notification from the monitoring terminal and monitors the facility device. And a monitoring center.

  For example, when the monitoring center receives a failure notification of equipment from a monitoring terminal, the maintenance center appoints maintenance personnel in charge of recovery work based on the failure notification, and moves the selected maintenance personnel to the building where the failure has occurred. I am trying to dispatch. Then, the maintenance staff who arrives at the building can restore the facility equipment at an early stage by performing restoration work on the equipment that has failed.

  Here, since the monitoring target of the monitoring center extends to equipment of multiple buildings included in the area assigned as the person in charge, if a wide-area disaster occurs in the monitoring target area, many The equipment in the building is likely to break down at the same time, and the number of failure reports sent from the monitoring terminal increases. In particular, when an earthquake occurs as a wide-area disaster, for example, an important report that is desired to be recovered quickly is included in a failure report notified from a monitoring terminal. For this reason, it has been a problem that such a high-priority failure notification is buried in a low-priority failure notification so that the monitoring center cannot sufficiently respond to the high-priority failure notification.

  Therefore, a seismometer that detects, for example, the occurrence of an earthquake as a wide-area disaster and outputs an earthquake detection signal to a plurality of buildings, a failure detection means that detects a failure of equipment and outputs a failure detection signal, and these earthquakes Terminal devices (monitoring terminals) that send abnormal reports (failure notifications) in response to detection signals and failure detection signals are provided, and multiple monitoring centers are connected to these terminal devices via telephone lines (general lines). A remote monitoring device has been proposed in which a plurality of buildings are remotely monitored by this monitoring center (see, for example, Patent Document 1).

  This prior art remote monitoring device transmits to a terminal device an abnormal report by selecting any one of a plurality of monitoring centers according to the importance of a failure when outputting an earthquake detection signal It has. Therefore, when an earthquake occurs in the monitoring target area of each monitoring center and equipment equipment of a plurality of buildings included in the area breaks down, one monitoring center is selected by the transmission control unit.

  Then, the abnormal report with high importance transmitted from the terminal device is transmitted to the selected monitoring center, and the abnormal report with low importance is transmitted to other monitoring centers. The monitoring center selected by the department can concentrate on dealing with the high-priority abnormality reports without taking time to process the low-priority abnormality reports. Here, when the monitoring target of the monitoring center selected by the transmission control unit covers a wide range, there are areas where an earthquake has occurred and areas where no earthquake has occurred in the monitoring target of the monitoring center.

JP-A-8-194879

  Since the conventional remote monitoring device disclosed in Patent Document 1 described above only considers the area where the earthquake occurred, an earthquake occurs in the monitoring target of the monitoring center selected by the transmission control unit. In the event that a failure occurs in the building equipment in the area where the earthquake has occurred, and a failure that does not result from an earthquake occurs in the equipment in a building where the earthquake has not occurred, Since the control of the transmission control unit does not work, a normal abnormality report is transmitted to the monitoring center from a terminal device belonging to an area where no earthquake has occurred in addition to a highly important abnormality report. For this reason, abnormalities with high importance and normal abnormalities are concentrated at the monitoring center. Therefore, the monitoring center is responsible for normal abnormalities with different responses other than those with high importance. However, there is a problem that it is not possible to smoothly process all the abnormality reports transmitted from the terminal device.

  In addition, the remote monitoring device of the prior art is not only used for wide area disasters caused by earthquakes, but also when replacing equipment required for monitoring in the monitoring center, or when several operators at the monitoring center are able to join the office due to colds, etc. When the number of people became small and normal monitoring work became impossible, there was a delay in response to abnormalities, and there was a risk of social problems due to delays in response to accidents trapped in the elevator car.

  An object of the present invention is to provide a monitoring system that can smoothly process failure information transmitted from a monitoring terminal and does not reduce the efficiency of restoration work.

In order to achieve the above object, the present invention provides a plurality of equipment installed in a plurality of regions, a plurality of equipment that detects a failure of each equipment and transmits a failure report via a communication line . a monitoring terminal, via said communication line, when receiving the dialing from the monitoring terminal, a communication station having a transfer transmission unit for transfer originating at transfer destination telephone number, and each monitoring terminal, the communication line and A plurality of monitoring centers that are remotely connected via the communication station, receive the failure notification from each monitoring terminal and monitor each facility device, and different notification destination telephones for each installation area with respect to the monitoring terminal a report destination telephone number setting means for setting the number, to the communication station which has previously said report destination telephone number defined for each of the areas, and a transfer destination telephone number changing means for changing the transfer destination telephone number The monitoring center is in charge of monitoring of monitoring terminals in a plurality of areas at one monitoring center, and when a wide-area disaster has not occurred, the monitoring terminal that monitors the equipment in which the failure has occurred dials the destination telephone number Then, the communication station that has received the dial call dials the one monitoring center of the transfer destination telephone number, and when a wide-area disaster occurs, the one monitoring center is in charge of the wide-area disaster by the monitoring terminal in charge. It is determined whether or not it is installed in the area where the disaster occurred, and for the monitoring terminal installed in the area where no wide-area disaster has occurred, the transfer destination telephone number is changed to the one monitoring center by the transfer destination telephone number changing means. The monitoring terminal that changes from the monitoring center to another monitoring center and monitors the equipment in which the failure has occurred dials the destination telephone number and Communication station receiving an outgoing is characterized surveillance system for dialing to other monitoring center of the changed transfer destination telephone number.

  According to the present invention, the notification destination of the monitoring terminal installed in the corresponding district is switched to another monitoring center by changing the transfer destination telephone number of the communication station from at least the monitoring center. In addition to being able to quickly get ahead, it is possible to decentralize monitoring work for centralized notifications such as wide-area disasters, etc., and failure response processing will not stagnate. That is, failure information transmitted from the monitoring terminal can be processed smoothly, and the efficiency of recovery work is not reduced.

It is a figure which shows the structure of one Embodiment of the monitoring system which concerns on this invention. It is a figure explaining the correspondence of the telephone number of the report destination of the monitoring terminal with respect to each area, and the telephone number of a transfer destination. It is a flowchart explaining operation | movement of the monitoring terminal with which this embodiment was equipped, the communication station, and the monitoring center. It is a flowchart explaining operation | movement of the wide area disaster area discrimination | determination means and transfer destination setting means with which this embodiment was equipped.

  Hereinafter, an embodiment for carrying out a monitoring system according to the present invention will be described with reference to the drawings.

  As shown in FIG. 1, an embodiment of the monitoring system according to the present invention includes a plurality of buildings (not shown) provided in a plurality of regions, for example, three regions 40, 50 and 60, and the respective buildings. And a plurality of equipment installed in the. Each of these equipment includes, for example, elevators 43a, 43b,..., 43n having elevators that move up and down in the hoistway of each building in the area 40, and cars that move up and down in the hoistway of each building in the area 50. , 53n having elevators and elevators 63a, 63b,..., 63n having elevators that move up and down the hoistway of each building in the region 60. Moreover, this embodiment is provided with the some monitoring terminal which detects a failure of these each elevator 43a-43n, 53a-53n, 63a-63n, and transmits a failure notification.

  Each of these monitoring terminals includes, for example, monitoring terminals 41a, 41b,..., 41n that monitor the elevators 43a to 43n of each building in the region 40, and a monitoring terminal 51a that monitors the elevators 53a to 53n of each building in the region 50. , 51b, ..., 51n and monitoring terminals 61a, 61b, ..., 61n that monitor the elevators 63a to 63n of each building in the region 60.

  Each of the monitoring terminals 41a to 41n has, for example, notification destination telephone number storage units 42a, 42b,..., 42n that store the notification destination telephone numbers, and when a failure of the monitored elevators 43a to 43n is detected. The telephone numbers of the report destinations stored in the report destination telephone number storage units 42a to 42n are read out and dialed. Each of the monitoring terminals 51a to 51n has, for example, notification destination telephone number storage units 52a, 52b,..., 52n that store the notification destination telephone numbers, and when a failure of the monitored elevators 53a to 53n is detected. The telephone numbers of the report destinations stored in the report destination telephone number storage units 52a to 52n are read out and dialed. Each of the monitoring terminals 61a to 61n has, for example, notification destination telephone number storage units 62a, 62b,..., 62n that store the notification destination telephone numbers, and when the failure of the monitored elevators 63a to 63n is detected. The telephone numbers of the report destinations stored in the report destination telephone number storage units 62a to 62n are read out and dialed.

  Moreover, this embodiment is connected to each monitoring terminal 41a-41n, 51a-51n, 61a-61n via the general line 32, and receives a failure report from each monitoring terminal 41a-41n, 51a-51n, 61a-61n. And a plurality of monitoring centers to be described later for monitoring each of the elevators 43a to 43n, 53a to 53n, 63a to 63n, and the general line 32, and each of the monitoring terminals 41a to 41n, 51a to 51n, 61a to 61n And a communication station 30 that relays communication with each monitoring center.

  The communication station 30 has transfer transmission means 33a, 33b, and 33c for receiving a dial transmission of a report destination telephone number from each monitoring terminal and performing a dial transmission to the transfer telephone number. Details of the relationship between the notification destination telephone number of each terminal, the transfer destination telephone numbers of the transfer transmission means 33a, 33b, and 33c and the telephone numbers of the monitoring centers 10 and 20 that finally receive the notification will be described with reference to FIG. The monitoring centers 10 and 20 are connected to the communication station 30 via the communication line 32.

  Specifically, the monitoring center 10, for example, when the communication device 11 that performs communication connection with each transfer destination telephone number storage unit 31 a, 31 b, 31 c of the communication station 30 and communication is connected by this communication device 11 Each of the monitoring terminals 41a to 41n, 51a to 51n, 61a to 61n, and the processing device 12 that performs various processes on the communication station 30, and each monitoring center 10, 20 and each monitoring terminal 41a connected to this processing device 12 The telephone number database 13 that stores the telephone numbers of .about.41n, 51a to 51n, 61a to 61n, and the console 14 that is connected to the processing device 12 and performs the entire operation of the monitoring center 10.

  Similarly, the monitoring center 20 includes a communication device 21, a processing device 22, a telephone number database 23, and a console 24.

  The processing devices 12 and 22 of the monitoring centers 10 and 20 are connected to the monitoring terminals 41a to 41n, 51a to 51n, and 61a to 61n in the telephone number storage units 42a to 42n, 52a to 52n, and 62a to 62n. To 41n, 51a to 51n, 61a to 61n, when detecting an abnormality, the destination telephone number setting means 12a, 22a and the destination telephone number storage units 31a, 31b, 31c of the communication station 30 Destination telephone number changing means 12b, 22b for changing

  Here, as shown in FIG. 2, the telephone numbers of the transfer destination telephone number storage units 31a, 31b, and 31c of the communication station 30 are, for example, xxx-0001, xxx-0002, and xxx-0003, respectively. 20 telephone numbers (power receiving telephone numbers) are, for example, yyyy-0001 and yyyy-0002, respectively. Information on these telephone numbers is stored in the telephone number databases 13 and 23 of the respective monitoring centers 10 and 20.

  The operator resident in the monitoring center 10 operates the console 14 in the initial setting when starting up the monitoring terminals 41a to 41n and 51 to 51n, for example, thereby monitoring the terminals 40 and 50 in the areas 40 and 50 that the monitoring center 10 is in charge of. 41a to 41n and 51a to 51n are set to dial the monitoring center 10.

  That is, the report destination telephone number setting means 12a receives telephone numbers from the telephone numbers stored in the telephone number database 13 in response to the operation of the console 14, and the telephone numbers xxx-0001, xxx- of the destination telephone number storage units 31a, 31b. 0002 is read, and the destination telephone number storage units 42a to 42n and 52a to 52n of the monitoring terminals 41a to 41n and 51a to 51n are set to the telephone numbers xxx-0001 and xxx-0002, respectively.

  Further, the report destination telephone number setting means 12a reads the telephone number yyyy-0001 of the monitoring center 10 from the telephone numbers stored in the telephone number database 13 in response to the operation of the console 14, and stores each destination telephone number. The telephone number yyyy-0001 is set in the sections 31a and 31b.

  Further, an operator resident in the monitoring center 20 operates the console 24 in the initial setting when starting up the monitoring terminals 61a to 61n, for example, so that the monitoring terminals 61a to 61n in the area 60 that the monitoring center 20 is in charge of It is set to dial the monitoring center 20.

  That is, the report destination telephone number setting means 22a reads the telephone number xxx-0003 of the transfer destination telephone number storage unit 31c from the telephone numbers stored in the telephone number database 23 in response to the operation of the console 24, and monitors each monitor. The destination telephone number storage units 62a to 62n of the terminals 61a to 61n are set to the telephone number xxx-0003.

  Further, the report destination telephone number setting means 22a reads the telephone number yyyy-0002 of the monitoring center 20 from the telephone numbers stored in the telephone number database 23 in response to the operation of the console 24, and the destination telephone number storage unit 31c is set to the telephone number yyyy-0002.

  For example, when an earthquake occurs in the region 50 and the operator of the monitoring center 10 in charge knows the occurrence of the earthquake by increasing the number of abnormal reports from the region 50 or reporting on television or radio, the operator has generated the earthquake. The telephone number of the transfer destination set in the transfer destination telephone number storage unit 31a of the communication station 30 of the monitoring terminals 41a to 41n belonging to the area 40 determined not to be the telephone number yyyy-0001 of the monitoring center 10 to the monitoring center 20 Change to phone number yyyy-0002.

  Next, the operation of the monitoring terminals 41a to 41n, 51a to 51n, 61a to 61n, the communication station 30, and the monitoring centers 10 and 20 when an earthquake does not occur in the regions 40, 50, and 60 in the present embodiment is illustrated. 3 will be described in detail.

  FIG. 3 is a flowchart for explaining operations of the monitoring terminal, the communication station, and the monitoring center provided in this embodiment.

  In this embodiment, when an earthquake does not occur in the regions 40, 50, 60, for example, when the elevator 43a monitored by the monitoring terminal 41a fails (step (hereinafter referred to as S) 101), the monitoring terminal 41a makes a dial call to the telephone number of the report destination stored in the report destination telephone number storage unit 42a, that is, the telephone number xxx-0001 of the transfer destination telephone number storage unit 31a of the communication station 30a (S102).

  When the communication station 30 receives a dial call from the monitoring terminal 41a, an incoming call is generated from the monitoring terminal 41a (S201). Next, the communication station 30 reads the telephone number of the transfer destination stored in the transfer destination telephone number storage unit 31a, that is, the telephone number yyyy-0001 of the monitoring center 10 and performs dialing (S202).

  When the communication device 11 of the monitoring center 10 receives a dial call from the communication station 30, an incoming call is generated from the monitoring terminal 41a (S301). Next, when the communication device 11 responds to an incoming call from the monitoring terminal 41a, communication between the monitoring terminal 41a and the monitoring center 10 is started via the communication station 30 (S103, S302). And the monitoring center 10 receives the failure notification (normal failure notification not caused by an earthquake) of the elevator 43a from the monitoring terminal 41a.

  Next, when the communication between the monitoring terminal 41a and the monitoring center 10 is completed, the monitoring terminal 41a, the communication station 30, and the monitoring center 10 open the connection lines of the general line 32 (S104, S203, S303). And operation | movement of the monitoring terminals 41a-41n, 51a-51n, 61a-61n, the communication station 30, and the monitoring centers 10 and 20 when the earthquake has not occurred in the area 40, 50, 60 in this embodiment is complete | finished. .

  Next, the operation when an earthquake occurs in the area 40 or 50 in the monitoring center 10 according to the present embodiment will be described in detail based on the flowchart of FIG.

  The operator of the monitoring center 10 confirms a wide area disaster by increasing the number of abnormal reports or reporting on television or radio in the area 40 or 50 in charge (S401). Returning to step S401, if it is determined in S401 that a serious wide-area disaster has occurred, it is determined whether the wide-area disaster area is the area 40 (S402). The transfer destination telephone number (yyyy-0001) of the unit 31b is changed to the power receiving telephone number (yyyy-0002) of the monitoring center 20.

  If the operator of the monitoring center 10 determines in S402 that the wide area disaster area is not the area 40, the operator checks whether the wide area disaster area is the area 50 (S404). If the wide area disaster area is the area 50 in S402, the operator of the monitoring center 10 uses the transfer destination telephone number (yyyy-0001) of the transfer destination telephone number storage unit 31a of the area 40 as the power receiving telephone number ( yyyy-0002) (S405). If the wide area disaster area is not the area 50 in S404, the process returns to S401 because it is outside the jurisdiction area. S403 or S405 is implemented and this process is terminated.

  As described above, when an earthquake occurs in the region 50, the failure notification of the monitoring terminals 51a to 51n in the region 50 is transmitted to the same monitoring center 10 as before the occurrence of the earthquake via the communication station 30 regardless of the earthquake. The failure notification of the monitoring terminals 41a to 41n in the area 40 that has not occurred is transmitted to the monitoring center 20.

  According to the present embodiment configured as described above, failure notifications due to the earthquake increase in the region 50 where the earthquake occurred, but since the notification is made to the monitoring center 10 in charge of the region before the earthquake occurrence, Since the operator of the center 10 knows the land office and the person in charge who has reported the failure well, he can handle the increased failure notification neatly.

  Then, normal failure notification processing not caused by an earthquake can be outsourced to another monitoring center 20, and the operator of the monitoring center 10 can concentrate on processing failure notifications caused by a rapidly increasing earthquake. As described above, only by changing the transfer destination telephone number of the communication station 30 in units of areas, abnormality notifications of all the monitoring terminals 41a to 41n, 51a to 51n, 61a to 61n installed in the areas 40, 50, and 60 are made. Can be changed smoothly. That is, this embodiment can smoothly process failure information transmitted from the monitoring terminals 41a to 41n, 51a to 51n, 61a to 61n, and does not reduce the efficiency of the restoration work.

  In this embodiment, the transfer destination telephone number changing means 12b and 22b are described as being installed in the monitoring centers 10 and 20. However, the transfer destination telephone number changing means 12b and 22b are used as the monitoring center 10 such as the wide area disaster countermeasure headquarters. It can also be installed and operated in offices other than 20. As another example, when the processing capability of the monitoring center 10 is temporarily reduced due to a failure or replacement of a part of the equipment in the monitoring center 10 instead of a disaster or an infection of the cold center or the like by an operator of the monitoring center 10 The monitoring work of a part of the area can be entrusted to the other monitoring center 20, and the close cooperation of a plurality of monitoring centers becomes possible, so that the overall capability reduction of the remote monitoring work can be minimized.

10, 20 Monitoring center 11, 21 Communication device 12a, 22a Call destination telephone number setting means 12b, 22b Transfer destination telephone number setting means 13, 23 Telephone number database 14, 24 Console 30 Communication station 31a, 31b, 31c Transfer destination telephone Number storage unit 32 General line 40, 50, 60 Region 41a-41n, 51a-51n, 61a-61n Monitoring terminal 42a-42n, 52a-52n, 62a-62n Called telephone number storage unit 43a-43n, 53a-53n, 63a-63n Elevator (equipment)

Claims (2)

A plurality of equipment installed in each of a plurality of regions;
A plurality of monitoring terminals that detect a failure of each of these equipment and send a failure report via a communication line ;
A communication station having a transfer transmission means for transferring a call with a transfer destination telephone number when receiving a dial call from the monitoring terminal via the communication line ;
Wherein each monitoring terminal, wherein is a communication line and via said communication stations remotely connected, a plurality of monitoring center that monitors the respective equipment to receive the fault notification from the respective monitoring terminal,
A telephone number setting means for setting a different telephone number for each monitoring area for the monitoring terminal;
For the communication station having the notification destination telephone number predetermined for each region, a destination telephone number changing means for changing the destination telephone number;
Equipped with a,
The monitoring center is in charge of monitoring of monitoring terminals in a plurality of areas at one monitoring center, and when a wide-area disaster has not occurred, the monitoring terminal that monitors the equipment in which the failure has occurred dials the destination telephone number Then, the communication station that received the dial call dials the one monitoring center of the transfer destination telephone number,
When a wide-area disaster occurs, the one monitoring center determines whether the monitoring terminal in charge is installed in the area where the wide-area disaster has occurred, and monitors installed in areas where no wide-area disaster has occurred For the terminal, the transfer destination telephone number changing means changes the transfer destination telephone number from the one monitoring center to another monitoring center, and the monitoring terminal that monitors the equipment in which the failure has occurred changes the notification destination telephone number. A monitoring system, characterized in that dialing is performed, and a communication station that has received the dialing transmission dials to another monitoring center of the changed transfer destination telephone number . The monitoring system according to claim 1,
Monitoring system, characterized in that provided in front Symbol monitoring center is the transfer destination telephone number changing means.

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