JP5130073B2 - Information processing system, server device, user management device, information processing method, and program - Google Patents

Description

  The present invention relates to an information processing system for upgrading software and the like.

  Conventionally, in order to upgrade software, it has been necessary to store update software in a storage medium such as a CD-ROM, and ship the storage medium to be installed by a user.

  Conventionally, it has been difficult to confirm that the support person is using the latest version of the user, so support has taken a long time.

Conventionally, there has been an information processing system for efficiently upgrading device drivers as follows. In other words, there is a peripheral device technology that installs a device driver when a peripheral device device version is inquired from a peripheral device and the device driver version information held in the management server device is inquired. Reference 1).
JP 2001-125773 A (first page, FIG. 1 etc.)

  However, in the conventional information processing system, the server apparatus has not downloaded (transmitted) the software after confirming the environment of the terminal where the software or the like is downloaded. Therefore, the software was downloaded to an inappropriate terminal.

  An information processing system according to a first aspect of the present invention is an information processing system including a server device and a user terminal device, wherein the server device is information indicating a condition for downloading updated software that is upgraded software. An upgrade information storage unit that can store one or more upgrade information having a pair of condition information and update software, and a determination unit that determines whether the environment of the user terminal device matches the condition information And when the determination unit determines that the environment of the user terminal device matches the condition information, an update software transmission unit that transmits the update software to the user terminal device, and The user terminal device includes an update software receiving unit that receives update software from the server device, and an update software storage unit that stores the update software Is an information processing system comprising.

  With this configuration, software or the like can be downloaded after confirming the environment of the user terminal device.

  In the information processing system according to the second aspect of the present invention, in contrast to the first aspect, the upgrade information is information indicating a right to upgrade the software and corresponds to a user identifier for identifying a user. The server device has a pair of ticket information, condition information, and update software, and the server device receives a user identifier from the user terminal device, and the user received by the user identifier receiver A ticket information search unit that searches for ticket information from the upgrade information storage unit using an identifier, and a condition information acquisition unit that acquires condition information that is paired with the ticket information, and the determination unit includes: It is determined whether the environment of the user terminal device matches the condition information acquired by the condition information acquisition unit, and the user terminal device A user identifier receiving unit for receiving a user identifier, an information processing system further comprising a user identifier transmission unit for transmitting the user identifier said user identifier receiving unit receives the server device.

  With this configuration, software or the like can be downloaded after confirming the environment of the user terminal device. Further, by using the ticket information, only the user who has the right to upgrade the software can surely upgrade the version.

  The information processing system according to the third aspect of the present invention is the information processing system according to any one of the first and second aspects, wherein the information processing system further includes an update terminal and a user management device, and the update terminal includes update software. Shipping information receiving unit for receiving shipping information that is information for shipping software, and includes software identification information for identifying updated software and information including condition information, and a shipping information transmitting unit for transmitting the shipping information to the user management device The user management device includes a user identifier for identifying a user, software identification information for identifying software used by the user, and maintenance contract information indicating whether the user has a maintenance contract for the software. A user information storage unit for storing user information, a shipping information receiving unit for receiving the shipping information, and the shipping information When the maintenance contract information corresponding to the software identification information is information indicating that there is a maintenance contract using the software identification information included in the shipping information received by the communication unit, the maintenance contract information is paired 1 Ticket information for generating one or more pieces of ticket information using the user identifier acquisition unit for acquiring the above user identifiers, the one or more user identifiers, and the software identification information included in the shipping information received by the shipping information receiving unit. A generating unit; and a ticket information transmitting unit configured to transmit the condition information included in the shipping information to the server device, wherein the server device includes the one or more ticket information and the condition information. A version of the ticket information receiving unit that receives the version update information that is a pair of the one or more pieces of ticket information, the condition information, and the update software. An information processing system further comprising the upgrade information storage section for storing the N'appu information storage unit.

  With this configuration, software or the like can be downloaded after confirming the environment of the user terminal device. Further, by using the ticket information, only the user who has the right to upgrade the software can surely upgrade the version.

  The information processing system according to the fourth aspect of the present invention is the information processing system according to the fourth aspect of the present invention, wherein the ticket information includes information indicating a normal section for performing the operation, or a test section for performing a test before the operation. The user identifier received by the user terminal device has mode information, and the update software transmission unit of the server device uses the mode information received by the user identifier reception unit. The information processing system searches for ticket information corresponding to the mode information and transmits update software corresponding to the searched ticket information to the user terminal device.

  With such a configuration, only a user who has the right to upgrade the software can surely upgrade the version after testing the process for upgrading. Further, it is not necessary for the tester to download unnecessary software.

  The information processing system according to the fifth aspect of the present invention is the information processing system according to any one of the first to fourth aspects, wherein the condition information is information including a registry value in the user terminal device, and the environment of the user terminal device. Is an information processing system which is a registry value in the user terminal device.

  With this configuration, only a user who has the right and environment to upgrade the software can reliably upgrade the version.

  Further, in the information processing system according to the sixth aspect of the present invention, the condition information is information including soft identification information, and the environment of the user terminal device is soft identification with respect to any one of the first to fourth aspects. It is an information processing system that is information.

  With this configuration, only a user who has the right and environment to upgrade the software can reliably upgrade the version.

  Further, in the information processing system according to the seventh aspect of the present invention, with respect to any one of the first to sixth aspects, the ticket information identifies a product identifier for identifying a software product, a user identifier, and a partial software for the software product. An information processing system having a partial soft identifier.

  With this configuration, only the user who has the right to upgrade the version of the component software that is a part of the software can surely be upgraded.

  Further, in the information processing system according to the eighth aspect of the present invention, with respect to any one of the first to seventh aspects, the server device is history information that is information indicating that the update software transmission unit has transmitted the update software. Is an information processing system that further includes a history information storage unit that stores the information in association with the user identifier.

  With this configuration, a support person can easily grasp the version of software used by each user, and support is facilitated.

  According to the information processing system of the present invention, software or the like can be downloaded after confirming the environment of the user terminal device to which the software or the like is downloaded.

  Hereinafter, embodiments of an information processing system and the like will be described with reference to the drawings. In addition, since the component which attached | subjected the same code | symbol in embodiment performs the same operation | movement, description may be abbreviate | omitted again.

  (Embodiment 1)

  In the present embodiment, when the environment of the user terminal device 14 is compared with a download condition (“condition information” described later), the server device 13 determines whether or not to download, and the download is determined Only an information processing system for downloading software or the like will be described.

  In the present embodiment, software that can be downloaded by a user is determined using ticket information. Note that the case where the ticket information is for test and normal use will be described. In the present embodiment, for example, an information processing system that generates ticket information from shipping information registered by a developer of update software will be described. Furthermore, an information processing system in which a history of downloading update software by a user remains will be described.

  FIG. 1 is a conceptual diagram of an information processing system 1 in the present embodiment. The information processing system 1 includes an update terminal 11, a user management device 12, a server device 13, and a user terminal device 14. The update terminal 11 is, for example, a terminal for registering updated software (hereinafter referred to as “update software”), and is used, for example, by a developer of update software. The user management device 12 is a device that manages user information. The user management device 12 may manage user information of software other than the update software. The server device 13 is a device that performs a download process of update software. The user terminal device 14 is a device to which update software is downloaded. The process performed by the user terminal device 14 does not matter.

  Note that the update is, for example, correction of software in order to add a function or deal with a problem. Version upgrade is a process of replacing old software with updated software. It doesn't matter how much the version upgrade is automatically performed. The version upgrade may include only download of the update software or may include installation of the update software. The software (including update software) may be the entire software that realizes a certain function, a part thereof (such as a library or a function), or data such as a table used by the software. Further, the format of software (including update software) is not limited to an execution format, a source code, a target code, and the like.

  FIG. 2 is a block diagram of the information processing system 1 in the present embodiment. The update terminal 11 includes a shipment information reception unit 111, an update software reception unit 112, a shipment information transmission unit 113, and a terminal update software transmission unit 114.

  The user management device 12 includes a user information storage unit 121, a shipping information reception unit 122, a user identifier acquisition unit 123, a ticket information generation unit 124, and a ticket information transmission unit 125.

  The server device 13 includes a version upgrade information storage unit 1301, an update software reception unit 1302, an update software storage unit 1303, a ticket information reception unit 1304, a version upgrade information storage unit 1305, a user identifier reception unit 1306, a ticket information search unit 1307, a condition An information acquisition unit 1308, a determination unit 1309, an update software transmission unit 1310, and a history information storage unit 1311 are provided.

  The user terminal device 14 includes a first user identifier reception unit 141, a first user identifier transmission unit 142, a first update software reception unit 143, a first update software installation unit 144, and a processing unit 145.

  The shipping information receiving unit 111 receives shipping information that is information for shipping updated software. The shipping information is information including software identification information for identifying update software. The shipping information may include condition information. The condition information is information indicating a condition for shipping the update software. The condition information is information indicating conditions regarding the environment of the user terminal device 14. The environment includes a software environment of the user terminal device 14, information on update software installed in the user terminal device 14, hardware conditions of the user terminal device 14, and the like. The software environment refers to the structure of the file system of the user terminal device 14 (whether there is a folder, whether there is a file, etc.), the type of OS, and the version. The information about the update software is information such as the software identification information of the update software and the version of the update software. The hardware conditions are conditions such as terminal ID, storage medium capacity, main memory capacity, MAC address, and manufacturer. The condition information includes, for example, information such as a registry value and a file name. The registry value is, for example, a folder name. If the registry value is a folder name, the update software is transmitted if the folder exists in the device to which the update software is downloaded. Further, when the condition information is a file name, the update software is transmitted if the file with the file name exists in the update software download destination apparatus. The software identification information is, for example, information on a combination of update software name, ID, and version information (version number, etc.). The software identification information may be, for example, information having a product identifier that identifies a software product and a partial software identifier that identifies partial software of the software product. The shipping information may be only the software identification information or may include other information. Other information includes, for example, software update date and developer name. The structure of the software identification information and the shipping information is not limited. The software identification information may be information for identifying one software product, information for identifying a package including a plurality of software products, or information for identifying partial software (for example, one library, one execution module, etc.). good. The shipping information input means may be anything such as a numeric keypad, a keyboard, a mouse, or a menu screen. The shipping information receiving unit 111 can be realized by a device driver for input means such as a numeric keypad or a keyboard, control software for a menu screen, and the like.

  The update software reception unit 112 receives update software. This reception is reception for transmitting the update software to the server device 13. The update software input means may be anything such as a numeric keypad, keyboard, mouse or menu screen. The update software reception unit 112 can be realized by a device driver for input means such as a numeric keypad or a keyboard, control software for a menu screen, or the like.

  The shipping information transmitting unit 113 transmits the shipping information received by the shipping information receiving unit 111 to the user management apparatus 12. The shipping information transmission unit 113 knows information for communicating with the user management apparatus 12 such as the IP address and MAC address of the user management apparatus 12. The shipping information transmitting unit 113 is usually realized by a wireless or wired communication unit, but may be realized by a broadcasting unit.

  The terminal update software transmission unit 114 transmits the update software received by the update software reception unit 112 to the server device 13. The terminal update software transmission unit 114 may transmit the update software received by the update software reception unit 112 to the user management apparatus 12. In such a case, the user management device 12 receives the update software and transfers it to the server device 13. The terminal update software transmission unit 114 is usually realized by a wireless or wired communication unit, but may be realized by a broadcasting unit.

  The user information storage unit 121 stores user information. The user information includes, for example, a user identifier, software identification information, and maintenance contract information. The user identifier is information for identifying the user. Here, the software identification information is information for identifying software used by the user. The software identification information usually has the same structure as the software identification information of the update software, but may have a different structure. The maintenance contract information is information indicating whether a user has a maintenance contract for the software. The user identifier is information for identifying the user of the software to be upgraded. The user of the software is a purchaser of the software, a person who has been given permission to use the software, or the like. The user information storage unit 121 is preferably a non-volatile recording medium, but can also be realized by a volatile recording medium. The process in which user information is stored in the user information storage unit 121 does not matter. For example, user information may be stored in the user information storage unit 121 via a recording medium, and user information transmitted via a communication line or the like is stored in the user information storage unit 121. Alternatively, user information input via the input device may be stored in the user information storage unit 121.

  The shipping information receiving unit 122 receives shipping information from the update terminal 11. The shipping information receiving unit 122 is usually realized by a wireless or wired communication means, but may be realized by a means for receiving a broadcast.

  The user identifier acquisition unit 123 acquires one or more user identifiers using the shipping information received by the shipping information reception unit 122. That is, first, the user identifier acquisition unit 123 extracts the software identification information from the shipping information received by the shipping information receiving unit 122. Next, the user identifier acquisition unit 123 searches the user information storage unit 121 and uses the extracted software identification information to acquire one or more user identifiers corresponding to the software identification information. The one or more user identifiers are information for identifying users who are using the software identified by the software identification information. Then, the user identifier acquisition unit 123 reads maintenance contract information paired with one or more user identifiers, and determines whether the maintenance contract information is information indicating that there is a maintenance contract. When the maintenance contract information is information indicating that there is a maintenance contract, the user identifier acquisition unit 123 acquires one or more user identifiers paired with the maintenance contract information. The user identifier acquisition unit 123 acquires the user identifier of the user who has the right to upgrade the software using the software identification information and the maintenance contract information. Note that the user identifier acquisition unit 123 may acquire the user identifier using either software identification information or maintenance contract information. In addition, when the shipping information includes mode information, the user identifier acquisition unit 123 preferably acquires a user identifier corresponding to the mode information. Note that the mode information is information indicating a division in which the ticket information is used, and includes information indicating a normal division for performing the operation, or information indicating a test division for performing a test before the operation. The user identifier acquisition unit 123 can be usually realized by an MPU, a memory, or the like. The processing procedure of the user identifier acquisition unit 123 is usually realized by software, and the software is recorded on a recording medium such as a ROM. However, it may be realized by hardware (dedicated circuit).

  The ticket information generating unit 124 generates one or more ticket information using one or more user identifiers and software identification information included in the shipping information received by the shipping information receiving unit 122. The ticket information is information indicating that there is a right to upgrade the software, or information for confirming the right. The ticket information usually exists for each user identifier and for each software identification information. The ticket information is information for upgrading the software, and is information corresponding to a user identifier for identifying a user. Here, the generation may be simply combining the user identifier and the software identification information, or simply combining the user identifier, the software identification information, and other information, or encrypting the user identifier or the software identification information. May be combined. In other words, the generation is to configure the ticket information using the user identifier and the software identification information so that the user identifier and the software identification information included in the ticket information can be specified. The ticket information generation unit 124 can usually be realized by an MPU, a memory, or the like. The processing procedure of the ticket information generation unit 124 is usually realized by software, and the software is recorded on a recording medium such as a ROM. However, it may be realized by hardware (dedicated circuit).

  The ticket information transmission unit 125 transmits one or more pieces of ticket information generated by the ticket information generation unit 124 to the server device 13. The ticket information transmission unit 125 may transmit one or more pieces of ticket information and condition information to the server device 13. The condition information is included in the shipping information. The ticket information transmission unit 125 is normally realized by a wireless or wired communication unit, but may be realized by a broadcasting unit.

  The upgrade information storage unit 1301 can store one or more upgrade information. The upgrade information is information having a pair of condition information and update software. The condition information is information indicating a condition for downloading updated software that is upgraded software. The data structure of the upgrade information does not matter. The upgrade information storage unit 1301 is preferably a nonvolatile recording medium, but can also be realized by a volatile recording medium. The process in which the upgrade information is stored in the upgrade information storage unit 1301 does not matter. For example, the upgrade information may be stored in the upgrade information storage unit 1301 via a recording medium, and the upgrade information transmitted via a communication line or the like is stored in the upgrade information storage unit 1301. Alternatively, the upgrade information input via the input device may be stored in the upgrade information storage unit 1301.

  The update software receiving unit 1302 receives the update software directly or indirectly from the update terminal 11. When receiving the update software indirectly, the update software receiving unit 1302 receives the update software via the user management device 12, for example. The update software receiving unit 1302 is usually realized by a wireless or wired communication means, but may be realized by a means for receiving a broadcast.

  The update software accumulation unit 1303 accumulates the update software received by the update software reception unit 1302 in the upgrade information storage unit 1301. The update software storage unit 1303 can usually be realized by an MPU, a memory, or the like. The processing procedure of the update software storage unit 1303 is usually realized by software, and the software is recorded in a recording medium such as a ROM. However, it may be realized by hardware (dedicated circuit).

  The ticket information receiving unit 1304 receives one or more ticket information and condition information. The ticket information receiving unit 1304 normally receives one or more ticket information and condition information from the user management device 12. The ticket information receiving unit 1304 is usually realized by a wireless or wired communication means, but may be realized by a means for receiving a broadcast.

  The upgrade information accumulation unit 1305 accumulates in the upgrade information storage unit 1301 upgrade information that is a pair of one or more pieces of ticket information, condition information, and update software. The upgrade information storage unit 1305 constitutes upgrade information in which one or more pieces of ticket information, condition information, and update software are paired, and stores the upgrade information in the upgrade information storage unit 1301. If the ticket information includes software identification information, the upgrade information storage unit 1305 may simply store the ticket information and the condition information. The version upgrade information is, for example, a pair of ticket information, condition information, and software identification information. The software identification information is information for identifying update software. The update software may be transmitted directly from the update terminal 11, may be transmitted from the update terminal 11 via the user management device 12, or may be stored via a storage medium. The upgrade information storage unit 1305 can usually be realized by an MPU, a memory, or the like. The processing procedure of the upgrade information storage unit 1305 is usually realized by software, and the software is recorded on a recording medium such as a ROM. However, it may be realized by hardware (dedicated circuit).

  The user identifier receiving unit 1306 receives a user identifier from the user terminal device 14. The user identifier receiving unit 1306 is usually realized by a wireless or wired communication means, but may be realized by a means for receiving a broadcast.

  The ticket information search unit 1307 searches for ticket information from the upgrade information storage unit 1301 using the user identifier received by the user identifier reception unit 1306. The ticket information search unit 1307 searches for one or more pieces of ticket information using the user identifier received by the user identifier receiving unit 1306 as a key, and places it on the memory. The ticket information search unit 1307 can usually be realized by an MPU, a memory, or the like. The processing procedure of the ticket information search unit 1307 is usually realized by software, and the software is recorded on a recording medium such as a ROM. However, it may be realized by hardware (dedicated circuit).

  The condition information acquisition unit 1308 acquires the condition information paired with the ticket information from the upgrade information storage unit 1301. The condition information acquisition unit 1308 can usually be realized by an MPU, a memory, or the like. The processing procedure of the condition information acquisition unit 1308 is usually realized by software, and the software is recorded on a recording medium such as a ROM. However, it may be realized by hardware (dedicated circuit).

  The determination unit 1309 determines whether the environment of the user terminal device 14 matches the condition information acquired by the condition information acquisition unit 1308. The determination unit 1309 normally issues (transmits) an inquiry to the user terminal device 14 and acquires the environment of the user terminal device 14. Further, the determination unit 1309 may transmit the condition information acquired by the condition information acquisition unit 1308 to the user terminal device 14 and receive information from the user terminal device 14 as to whether or not the condition information is matched. Then, the determination unit 1309 determines whether the acquired environment matches the condition information acquired by the condition information acquisition unit 1308. The determination unit 1309 can usually be realized by an MPU, a memory, or the like. The processing procedure of the determination unit 1309 is usually realized by software, and the software is recorded on a recording medium such as a ROM. However, it may be realized by hardware (dedicated circuit).

  The update software transmission unit 1310 transmits the update software to the user terminal device 14 when the determination unit 1309 determines that the environment of the user terminal device 14 matches the condition information. Note that the update software transmission unit 1310 normally acquires the update software paired with the ticket information and transmits it to the user terminal device 14. The update software transmission unit 1310 is normally realized by a wireless or wired communication unit, but may be realized by a broadcasting unit.

  The history information storage unit 1311 stores history information, which is information indicating that the update software transmission unit 1310 has transmitted the update software, in association with the user identifier. The history information includes, for example, software identification information. The history information includes, for example, software identification information and an update date. The history information storage unit 1311 stores the history information on a storage medium (not shown). The history information storage unit 1311 can usually be realized by an MPU, a memory, or the like. The processing procedure of the history information storage unit 1311 is usually realized by software, and the software is recorded in a recording medium such as a ROM. However, it may be realized by hardware (dedicated circuit).

    The first user identifier receiving unit 141 receives a user identifier. The purpose of inputting the user identifier does not matter. For example, it may be a user identifier input for the user to log in to the system, or a user identifier input for the user to upgrade the software. The user identifier input means may be anything such as a numeric keypad, keyboard, mouse or menu screen. The first user identifier accepting unit 141 can be realized by a device driver for input means such as a numeric keypad or a keyboard, control software for a menu screen, and the like.

  The first user identifier transmission unit 142 transmits the user identifier received by the first user identifier reception unit 141 to the server device 13. The first user identifier transmission unit 142 is normally realized by a wireless or wired communication unit, but may be realized by a broadcasting unit.

  The first update software reception unit 143 receives update software from the server device 13. The first update software receiving unit 143 may receive the update software in response to the transmission of the user identifier, or may receive the update software selected by the user. In such a case, a list (menu) of update software that can be received by the user is output to the user terminal device 14, and the user selects update software to be downloaded from the list using an input means such as a mouse. Then, the server device 13 transmits the selected update software. Next, the first update software receiving unit 143 receives the selected update software. The first update software receiving unit 143 is usually realized by a wireless or wired communication means, but may be realized by a means for receiving a broadcast.

  The first update software installation unit 144 installs the update software received by the first update software reception unit 143. The installation may not be automatic but may be performed manually. The first update software installation unit 144 can usually be realized by an MPU, a memory, or the like. The processing procedure of the first update software installation unit 144 is usually realized by software, and the software is recorded in a recording medium such as a ROM. However, it may be realized by hardware (dedicated circuit).

  The processing unit 145 executes the installed update software and performs a predetermined process. There are various types of processing. The processing unit 145 may perform predetermined processing or automatically perform processing in accordance with an instruction from the user. The processing unit 145 can be usually realized by an MPU, a memory, or the like. The processing procedure of the processing unit 145 is usually realized by software, and the software is recorded on a recording medium such as a ROM. However, it may be realized by hardware (dedicated circuit).

  Next, the operation of the information processing system 1 will be described. First, the operation of the update terminal 11 will be described. The developer inputs the update software and shipping information, which is information for shipping the update software, to the update terminal 11. Next, the shipping information receiving unit 111 of the update terminal 11 receives shipping information. In addition, the update software reception unit 112 receives update software. Then, the shipping information transmitting unit 113 transmits the shipping information received by the shipping information receiving unit 111 to the user management apparatus 12. Next, the terminal update software transmission unit 114 transmits the update software received by the update software reception unit 112 to the server device 13.

  Next, the operation of the user management apparatus 12 will be described using the flowchart of FIG.

  (Step S301) The shipping information receiving unit 122 determines whether shipping information has been received from the update terminal 11. If the shipping information is received, the process goes to step S302. If the shipping information is not received, the process returns to step S301.

  (Step S302) The user identifier acquisition unit 123 acquires software identification information from the shipping information received by the shipping information reception unit 122. For example, when the software identification information is encrypted and embedded in the shipping information, the shipping information is decrypted and the software identification information is acquired.

  (Step S303) The user identifier acquisition unit 123 assigns 1 to the counter i.

  (Step S304) The user identifier acquisition unit 123 determines whether or not the i-th user information exists in the user information storage unit 121. If i-th user information exists, it will go to step S305, and if it does not exist, it will go to step S311. Here, if the i-th user information exists, the user identifier acquisition unit 123 acquires the i-th user information.

  (Step S305) The user identifier acquisition unit 123 acquires maintenance contract information included in the i-th user information acquired in step S304.

  (Step S306) The user identifier acquisition unit 123 determines whether or not the maintenance contract information acquired in step S305 is information indicating that there is a maintenance contract. If the information indicates that there is a maintenance contract, the process proceeds to step S307. If the information does not indicate that there is a maintenance contract, the process proceeds to step S310.

  (Step S307) The user identifier acquisition unit 123 acquires a user identifier included in the i-th user information acquired in step S304.

  (Step S308) The ticket information generation unit 124 configures ticket information using the user identifier acquired in step S307, the software identification information acquired in step S302, the condition information included in the shipping information, and the like.

  (Step S309) The ticket information generation unit 124 temporarily stores the ticket information configured in step S308 on a buffer.

  (Step S310) The user identifier acquisition unit 123 increments the counter i by one. The process returns to step S304.

  (Step S311) The ticket information transmission unit 125 determines whether one or more pieces of ticket information exist on the buffer. If the ticket information exists, the process goes to step S312, and if the ticket information does not exist, the process returns to step S301.

  (Step S312) The ticket information transmission unit 125 transmits one or more pieces of ticket information on the buffer to the server device 13. The process returns to step S301.

  In the flowchart of FIG. 3, the maintenance contract information check process (step S305) may not exist.

  Further, in the flowchart of FIG. 3, the process is ended by powering off or interruption for aborting the process.

  Next, operation | movement of the server apparatus 13 is demonstrated using the flowchart of FIG.

  (Step S401) The update software receiving unit 1302 determines whether or not update software has been received. If the update software is received, the process goes to step S402. If the update software is not received, the process goes to step S403.

  (Step S402) The update software storage unit 1303 stores the update software received in step S401 in the upgrade information storage unit 1301. The process returns to step S401.

  (Step S403) The ticket information receiving unit 1304 determines whether one or more pieces of ticket information have been received. If the ticket information is received, the process goes to step S404, and if the ticket information is not received, the process goes to step S405.

  (Step S404) The upgrade information storage unit 1305 is a version upgrade information storage unit that upgrades a pair of one or more pieces of ticket information received by the ticket information reception unit 1304 and the update software stored by the update software storage unit 1303. Accumulate in 1301. The process returns to step S401. In some cases, the upgrade information and the ticket information are the same information. Further, it is assumed that the ticket information usually includes condition information. Alternatively, in step S403, it is assumed that the condition information is also received in association with the ticket information.

  (Step S405) The user identifier receiving unit 1306 determines whether or not a user identifier has been received. If the user identifier is received, the process goes to step S406, and if the user identifier is not received, the process returns to step S401.

  (Step S406) The ticket information search unit 1307 searches the upgrade information storage unit 1301 using the user identifier received in step S405 as a key, acquires ticket information, and places it on the memory. Here, there may be no ticket information to be searched.

  (Step S407) The condition information acquisition unit 1308 substitutes 1 for a counter i.

  (Step S408) The condition information acquisition unit 1308 determines whether or not the i-th ticket information exists in the ticket information acquired in step S406. If the i-th ticket information exists, the process proceeds to step S409, and if the i-th ticket information does not exist, the process returns to step S401.

  (Step S409) The condition information acquisition unit 1308 acquires condition information. The condition information is normally included in the i-th ticket information, but only one condition information may exist in the server device 13, for example.

  (Step S410) The determination unit 1309 inquires of the user terminal device 14 about the environment of the user terminal device 14. The environment to be inquired is an environment related to the condition information acquired in step S409 (usually included in the condition information). The “inquiry” may be an inquiry as to whether or not an environment related to the condition information is present, or may be a transmission of an instruction for sending an environment related to the condition information. When the “inquiry” is an inquiry as to whether or not the environment related to the condition information is present, the user terminal device 14 receives a reply (for example, “1”) or not (for example, “0”) from the server. It is sent to the device 13. When the “inquiry” is a transmission of an instruction for sending an environment related to the condition information, the user terminal device 14 sends environment or error information (including NULL) to the server device 13, A time-out occurs without sending any information.

  (Step S411) The determination unit 1309 determines whether or not an answer has been received from the user terminal device 14. If an answer is received, the process goes to step S412, and if no answer is received, the process returns to step S411. If the time during which no answer is received is equal to or longer than the predetermined time, a timeout occurs, and the determination in step S412 is a determination that the condition is not met.

  (Step S412) The determination unit 1309 determines whether or not the answer received in step S411 satisfies the condition information acquired in step S409. For example, when the condition information is a registry value (folder name), the determination unit 1309 determines whether or not the folder with the folder name exists in the device where the update software is installed (the device that transmitted the user identifier). When receiving an inquiry and a reply that it exists, it is determined that the condition information is satisfied. If the condition information is satisfied, the process proceeds to step S412. If the condition information is not satisfied, the process proceeds to step S417.

  (Step S413) The update software transmission unit 1310 acquires the software identification information corresponding to the i-th ticket information, and acquires the update software corresponding to the software identification information from the version upgrade information storage unit 1301.

  (Step S414) The update software transmission unit 1310 transmits the update software acquired in step S413 to the user terminal device 14.

  (Step S415) The history information accumulation unit 1311 configures history information having soft identification information.

  (Step S416) The history information storage unit 1311 stores the history information configured in step S415 in association with the user identifier. The history information may have a user identifier. In this case, it is assumed that the history information is stored in association with the user identifier.

  (Step S417) The update software transmission unit 1310 increments the counter i by one. The process returns to step S408.

  In the flowchart of FIG. 4, the process ends when the power is turned off or the process ends.

  Next, the operation of the user terminal device 14 will be described. The first user identifier receiving unit 141 of the user terminal device 14 receives a user identifier. Then, the first user identifier transmission unit 142 transmits the user identifier received by the first user identifier reception unit 141 to the server device 13. Next, in response to the transmission of the user identifier, the first update software reception unit 143 receives an inquiry about the environment from the server device 13. Then, an answer to the inquiry is acquired and transmitted to the server device 13. Next, in response to the transmission of the answer, the first update software receiving unit 143 receives the update software from the server device 13.

  In response to the transmission of the user identifier, a list of update software may be displayed on the user terminal device 14, and the user may select update software to be downloaded from the list. Further, the first update software installation unit 144 installs the update software received by the first update software reception unit 143. The installation may be started according to a user instruction or may be started immediately after receiving the update software.

  Hereinafter, a specific operation of the information processing system in the present embodiment will be described. A conceptual diagram of the information processing system is shown in FIG.

  Now, it is assumed that the user information storage unit 121 of the user management apparatus 12 stores the user information management table shown in FIG. The user information management table stores one or more records having attribute values such as “ID”, “user identifier”, “software identification information”, and “maintenance contract information”. “ID” is an attribute for record management of the table. Here, “software identification information” includes “product ID” and “system ID”. “Product ID” is an attribute in which a product identifier for identifying a software product is stored. “System ID” is an attribute in which a partial software identifier for identifying partial software of a software product is stored. Regarding “maintenance contract information”, “1” indicates that there is a maintenance contract. “0” indicates that there is no maintenance contract.

  In this situation, the user of the update terminal 11 (assuming that it is an update software developer) inputs the data shown in FIG. 6 to each field of the screen of FIG. 6 displayed on the update terminal 11. Suppose that Then, the shipment information reception unit 111 and the update software reception unit 112 of the update terminal 11 receive the shipment information and the update software, respectively.

  Next, it is assumed that the user has pressed the “Register” button in FIG. In the “Description” field of FIG. 6, the contents of the current version upgrade, the description of the update software, and the like can be described. In the “priority” field, “˜” may be described. (What is “priority”? Is there any data other than “important”?) In the “file” field, the file name that is the substance of the update software can be described. In the “condition information” field, a registry value is described here. Here, the registry value is a folder name, and it is determined later whether or not the folder having the folder name exists in the update software installation destination apparatus. The registry value is the environment of the user terminal device 14. “Classification” indicates mode information. In FIG. 6, “normal” indicates that this operation is performed. Mode information includes “test” in addition to “normal”. “Test” is a mode for performing a test such as downloading.

  When the user presses the “Register” button, the shipping information transmission unit 113 of the update terminal 11 configures the shipping information received by the shipping information reception unit 111 into a data structure for transmission as shown in FIG. The shipping information in FIG. 7 is transmitted to the user management apparatus 12. In FIG. 7, the category “1” is information indicating a normal category for performing this operation. Further, when the category is “0”, it is information indicating the test category for performing the test before the actual operation.

  In addition, the terminal update software transmission unit 114 transmits the update software (file “Setup”) received by the update software reception unit 112 to the server device 13.

  Next, the shipping information receiving unit 122 of the user management apparatus 12 receives the shipping information of FIG.

  Next, the user identifier acquisition unit 123 extracts the software identification information “CWLK, SE” from the shipping information in FIG. Next, the user identifier acquisition unit 123 searches the user information management table of FIG. 5, and uses the extracted software identification information “CWLK, SE”, to at least one corresponding to the software identification information “CWLK, SE”. Get user identifier. Here, it is assumed that the user identifier acquisition unit 123 has acquired user identifiers such as “10000” and “10001”.

  First, the user identifier acquisition unit 123 performs the following process on the first user identifier “10000”. That is, the user identifier acquisition unit 123 acquires the maintenance contract information “1” corresponding to the user identifier “10000” from the user information management table of FIG.

  Then, the user identifier acquisition unit 123 determines from the acquired maintenance contract information “1” that there is a maintenance contract for software having the software identification information “CWLK, SE” for the user identifier “10000”. Then, the user identifier acquisition unit 123 temporarily stores the user identifier “10000” included in the first user information in the buffer.

  Next, the ticket information generation unit 124 includes the user identifier “10000”, the software identification information “CWLK, SE”, the condition information “C: ¥ CWLK ¥ bin” included in the shipping information, and the explanation “banking operation... ”, Priority“ important ”, and category“ 1 ”are used to configure the ticket information shown in FIG. The ticket information shown in FIG. 8 has a user identifier, software identification information, condition information, description, priority, release date, and classification. “Publication date” is the date when the update software is registered. Needless to say, the ticket information is not limited to the structure shown in FIG. For example, the ticket information may be composed of only software identification information and a user identifier such as “CWLK10000SE”. “CWLK10000SE” has a “product identifier”, “user identifier”, and “partial software identifier”.

  Then, the ticket information generation unit 124 temporarily stores the ticket information of FIG. 8 on the buffer.

  Next, the user identifier acquisition unit 123 performs the following process on the second user identifier “10001”. That is, the user identifier acquisition unit 123 acquires the maintenance contract information “0” corresponding to the user identifier “10001” from the user information management table of FIG.

  Then, the user identifier acquisition unit 123 determines from the acquired maintenance contract information “0” that there is no maintenance contract for the software with the software identification information “CWLK, SE” for the user identifier “10001”. Then, the process for the second user identifier “10001” ends.

  Next, the user identifier acquisition unit 123 and the ticket information generation unit 124 perform similar processing on the acquired third and subsequent user identifiers.

  Then, after the processing for all user identifiers is completed, the ticket information transmission unit 125 transmits one or more pieces of ticket information (including the ticket information of FIG. 8) on the buffer to the server device 13.

  Next, the terminal update software transmission unit 114 of the update terminal 11 transmits the update software “Setup” received by the update software reception unit 112 to the server device 13.

  Then, the update software receiving unit 1302 of the server device 13 receives the update software “Setup”. Next, the update software storage unit 1303 stores the received update software “Setup” in the upgrade information storage unit 1301.

  Then, the ticket information receiving unit 1304 of the server device 13 receives one or more pieces of ticket information.

  Next, the upgrade information storage unit 1305 converts the upgrade information obtained by pairing the one or more pieces of ticket information received by the ticket information reception unit 1304 with the update software “Setup” stored by the update software storage unit 1303. Accumulate in the storage unit 1301. Here, “associate” may add the update software name “Setup” to the ticket information, or link the ticket information and the update software “Setup”. Further, the original ticket information may include software identification information. That is, the update software name “Setup” may be, for example, “CWLK-SE.exe”.

  The above processing is also performed for other update software. Then, it is assumed that the server device 13 has obtained the upgrade information management table illustrated in FIG. 9 in the upgrade information storage unit 1301. The upgrade information management table is a table storing one or more upgrade information. The record of the upgrade information management table has attribute values of “ID”, “user identifier”, “software identification information”, “condition information”, “description”, “priority”, “release date”, “classification”, and “update software name”. The “update software name” is a name (for example, a file name) for accessing the update software.

  The upgrade information storage unit 1301 has a separate update software entity file.

  In this situation, for example, it is assumed that the user of the user terminal device 14 (the user identified by the user identifier “10000”) inputs the user identifier “10000” and logs in to the server device 13.

  Next, the first user identifier receiving unit 141 of the user terminal device 14 receives the user identifier “10000”. Then, the first user identifier transmission unit 142 transmits the user identifier “10000” received by the first user identifier reception unit 141 and the category “1” to the server device 13. It should be noted that the user terminal device 14 adds the category “1” to the server device 13 together with the user identifier even when the field for inputting the category does not exist on the user identifier screen of the user terminal device 14. And send it to For example, when a user identifier is input from the update terminal 11, the classification is always “0”. The update terminal 11 is a developer terminal for testing. If mode information (section here) is embedded in the user identifier, the section can be determined from the user identifier. In such a case, the user identifier input to the update terminal 11 is transmitted to the server device 13. Then, it is assumed that the server device 13 receives the user identifier and the classification “0” and performs the same processing as the processing described below.

  Next, the user identifier receiving unit 1306 of the server device 13 receives the user identifier “10000” and the classification “1”.

  Next, the ticket information search unit 1307 searches the upgrade information management table of FIG. 9 using the received user identifier “10000” as a key, and searches for three pieces of ticket information (“ID = 1”, “ID = 8 of FIG. 9). "Record with ID = 15" is acquired and placed on the memory.

  Further, the ticket information search unit 1307 uses the received category “1” to check the three pieces of ticket information on the memory, and determines whether there is a non-applicable one. Here, since the three pieces of ticket information include the category “1”, the three pieces of ticket information remain in the memory as they are. That is, the ticket information search unit 1307 checks the category and does not acquire ticket information that does not correspond.

  Then, the condition information acquisition unit 1308, the determination unit 1309, and the like process the three records in order as follows.

  First, the condition information acquisition unit 1308 acquires the condition information “C: ¥ CWLK ¥ bin” included in the record with “ID = 1” in FIG. 9.

  Next, the determination unit 1309 determines whether or not the condition information “C: ¥ CWLK ¥ bin” is satisfied. That is, the determination unit 1309 inquires of the user terminal device 14 whether or not the folder “C: ¥ CWLK ¥ bin” exists in the user terminal device 14. For example, it is assumed that the determination unit 1309 has obtained a reply that the folder “C: ¥ CWLK ¥ bin” exists in the user terminal device 14.

  Then, the update software transmission unit 1310 acquires the software identification information “CWLK, SE” corresponding to the first ticket information, and the update software “Setup” corresponding to the software identification information from the upgrade information storage unit 1301. get.

  Next, the update software transmission unit 1310 transmits the acquired update software “Setup” to the user terminal device 14 that has transmitted the user identifier.

  Next, the history information accumulation unit 1311 configures history information having the software identification information “CWLK, SE”. Here, for example, the history information shown in FIG. 10 is configured. In FIG. 10, it has a user identifier, software identification information, and download date and time. Next, the history information storage unit 1311 stores the history information of FIG.

  Next, the first update software reception unit 143 of the user terminal device 14 receives the update software “Setup”. Further, the first update software installation unit 144 executes the software “Setup” received by the first update software reception unit 143 to install the update software.

  Next, the condition information acquisition unit 1308 tries to acquire the condition information included in the record of “ID = 8” in FIG. 9, but the condition information does not exist. Therefore, the determination unit 1309 does not perform determination processing using the condition information.

  Then, the update software transmission unit 1310 acquires the software identification information “XYZW, PR” corresponding to the second ticket information, and updates software “XYZW” corresponding to the software identification information from the version upgrade information storage unit 1301. get.

  Next, the update software transmission unit 1310 transmits the acquired update software “XYZW” to the user terminal device 14 that has transmitted the user identifier.

  Next, the history information accumulation unit 1311 configures history information having the software identification information “XYZW, PR”. Next, the history information storage unit 1311 stores history information. The structure of the history information is as shown in FIG.

  Next, the first update software reception unit 143 of the user terminal device 14 receives the update software “XYZW”. Further, the first update software installation unit 144 installs the update software “XYZW” received by the first update software reception unit 143.

  Next, the condition information acquisition unit 1308 acquires the condition information “C: ¥ xx.ini” included in the record with “ID = 15” in FIG. 9.

  Next, the determination unit 1309 determines whether or not the condition information “C: ¥ xx.ini” is satisfied. That is, the determination unit 1309 inquires of the user terminal device 14 whether or not the file “C: ¥ xx.ini” exists in the user terminal device 14. For example, it is assumed that the determination unit 1309 has obtained an answer that the file “C: ¥ xx.ini” exists in the user terminal device 14.

  Then, the update software transmission unit 1310 acquires the software identification information “PQRS, XX” corresponding to the third ticket information, and the update software “PQRS” corresponding to the software identification information from the version upgrade information storage unit 1301. get.

  Next, the update software transmission unit 1310 transmits the acquired update software “PQRS” to the user terminal device 14 that has transmitted the user identifier.

  Next, the history information storage unit 1311 configures history information having the software identification information “PQRS, XX”. Next, the history information storage unit 1311 stores history information. The structure of the history information is as shown in FIG.

  Next, the first update software reception unit 143 of the user terminal device 14 receives the update software “PQRS”. Further, the first update software installation unit 144 installs the update software “PQRS” received by the first update software reception unit 143.

  Thus, the requested software upgrade process is completed directly or as a result from the user terminal device 14. “As a result, the upgrade process is completed” indicates that the upgrade process is completed without the user being aware of it.

  Also, in the above specific example, the update software installation process was automatically performed without human intervention, but the update software candidates to be installed are presented to the user and selected based on the user's selection instruction. Only updated software that has been downloaded may be downloaded or installed. FIG. 11 shows an example of a screen on which update software candidates are presented to the user. FIG. 11 is a selection screen corresponding to the update software for the user having the user identifier “10000”. In FIG. 11, it is assumed that the update program name is held in association with the software identification information by means not shown.

  In FIG. 11, only the update software selected by the user is installed in the user terminal device 14. In FIG. 11, it is assumed that a plurality of update software may be selected.

  Further, the download process may be automatically performed, and the installation process may be performed according to a user instruction.

  As described above, according to the present embodiment, software or the like can be downloaded after confirming the environment of the update software download destination device. Therefore, the software can be reliably downloaded only to a device having an appropriate environment.

  That is, according to the present embodiment, when the environment is a software environment, for example, it is possible to prevent a download that adversely affects the installed software. Further, when the environment is a hardware condition, the update software can be downloaded only to a device on which the update software operates properly. Further, when the environment is information about the update software, for example, the update software can be downloaded to a user who uses the update software with the right to upgrade.

  Further, according to the present embodiment, by determining whether or not update software can be installed using ticket information, only a user who has the right to upgrade the software can reliably upgrade the version.

  Further, according to the present embodiment, since the ticket information includes the mode information, only the user who has the right to upgrade the software surely after the test of the process for upgrading is upgraded. it can.

  Further, according to the present embodiment, the ticket information includes a product identifier that identifies the software product, a user identifier, and a partial software identifier that identifies the partial software of the software product. However, only a user who has the right to upgrade can be surely upgraded.

  Furthermore, according to the present embodiment, the history information, which is information indicating that the update software has been transmitted, is stored in association with the user identifier, so that the support staff can determine the software used by each user. The version can be easily grasped and support is easy.

  In the present embodiment, it is determined whether update software can be installed using the ticket information. However, it is not essential to use ticket information. That is, the server device 13 determines whether or not the upgrade information storage unit that can store one or more upgrade information having a pair of condition information and update software, and whether the environment of the user terminal device 14 matches the condition information. A determination unit configured to determine, and an update software transmission unit configured to transmit the update software to the user terminal device when the determination unit determines that the environment of the user terminal device matches the condition information Any device may be used.

  Furthermore, the processing in the present embodiment may be realized by software. Then, this software may be distributed by software download or the like. Further, this software may be recorded and distributed on a recording medium such as a CD-ROM. This also applies to other embodiments in this specification. Note that the software that implements the information processing apparatus according to the present embodiment is the following program. That is, the program includes a determination unit that determines whether an environment of a user terminal device that is a download destination device of the update software matches condition information stored in a storage medium, and the determination unit. However, when it is determined that the environment of the user terminal device matches the condition information, the update software stored in the storage medium is made to function as an update software transmission unit that transmits to the user terminal device. Program.

  FIG. 12 shows the external appearance of a computer that executes the program described in this specification to realize the information processing system or the like of the above-described embodiment. The above-described embodiments can be realized by computer hardware and a computer program executed thereon. FIG. 12 is an overview diagram of the computer system 340, and FIG. 13 is a block diagram of the computer system 340.

  In FIG. 12, the computer system 340 includes a computer 341 including a FD (Flexible Disk) drive and a CD-ROM (Compact Disk Read Only Memory) drive, a keyboard 342, a mouse 343, and a monitor 344.

  In FIG. 13, in addition to the FD drive 3411 and the CD-ROM drive 3412, the computer 341 includes a CPU (Central Processing Unit) 3413, a bus 3414 connected to the CPU 3413, the CD-ROM drive 3412, and the FD drive 3411, and a boot. A ROM (Read-Only Memory) 3415 for storing a program such as an up program, and a RAM (Random Access Memory) connected to the CPU 3413 for temporarily storing instructions of an application program and providing a temporary storage space 3416 and a hard disk 3417 for storing application programs, system programs, and data. Although not shown here, the computer 341 may further include a network card that provides connection to the LAN.

  A program that causes the computer system 340 to execute functions such as the information processing system of the above-described embodiment is stored in the CD-ROM 3501 or the FD 3502, inserted into the CD-ROM drive 3412 or the FD drive 3411, and further the hard disk 3417. May be transferred to. Alternatively, the program may be transmitted to the computer 341 via a network (not shown) and stored in the hard disk 3417. The program is loaded into the RAM 3416 at the time of execution. The program may be loaded directly from the CD-ROM 3501, the FD 3502, or the network.

  The program does not necessarily include an operating system (OS) or a third-party program that causes the computer 341 to execute the functions of the information processing system according to the above-described embodiment. The program only needs to include an instruction portion that calls an appropriate function (module) in a controlled manner and obtains a desired result. How the computer system 340 operates is well known and will not be described in detail.

  In the above program, in the step of transmitting information, the step of receiving information, etc., processing performed by hardware, for example, processing performed by a modem or an interface card in the transmission step (only performed by hardware) Processing) is not included.

  Further, the computer that executes the program may be singular or plural. That is, centralized processing may be performed, or distributed processing may be performed.

  In each of the above embodiments, two or more communication means (update software reception unit 1302, ticket information reception unit 1304, user identifier reception unit 1306, update software transmission unit 1310, etc.) existing in one apparatus are physically Needless to say, it may be realized by one medium.

  In each of the above embodiments, each process (each function) may be realized by centralized processing by a single device (system), or by distributed processing by a plurality of devices. May be.

  The present invention is not limited to the above-described embodiments, and various modifications are possible, and it goes without saying that these are also included in the scope of the present invention.

  As described above, the information processing system according to the present invention has an effect that software or the like can be downloaded after confirming the environment of the user terminal device, and is useful as an information processing system.

Conceptual diagram of information processing system 1 according to Embodiment 1 Block diagram of the information processing system A flowchart for explaining the operation of the user management apparatus Flow chart for explaining the operation of the server device Figure showing the same user information management table The figure which shows the example of the input screen of the same shipment information Figure showing an example of the same shipping information The figure which shows the example of the ticket information Figure showing the upgrade information management table The figure which shows the example of the same history information The figure which shows the example of the screen which presents the candidate of the same update software to the user Overview of the computer system Block diagram of the computer system

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Information processing system 11 Update terminal 12 User management apparatus 13 Server apparatus 14 User terminal apparatus 111 Shipment information reception part 112 Update software reception part 113 Shipment information transmission part 114 Terminal update software transmission part 121 User information storage part 122 Shipment information reception part 123 User identifier acquisition unit 124 Ticket information generation unit 125 Ticket information transmission unit 141 First user identifier reception unit 142 First user identifier transmission unit 143 First update software reception unit 144 First update software installation unit 145 Processing unit 1301 Store upgrade information Unit 1302 update software reception unit 1303 update software storage unit 1304 ticket information reception unit 1305 upgrade information storage unit 1306 user identifier reception unit 1307 ticket information search unit 1308 condition information acquisition Section 1309 judging section 1310 update software transmission section 1311 history information storage unit

Claims (10)

An information processing system comprising an update terminal, a user management device, a server device, and a user terminal device,
The update terminal
A shipping information receiving unit that receives shipping information that is information for shipping updated software and includes software identification information for identifying the updated software and condition information;
A shipping information transmitting unit that transmits the shipping information to the user management device;
The user management device includes:
User information storage storing user information including a user identifier for identifying a user, software identification information for identifying software used by the user, and maintenance contract information indicating whether the user has a maintenance contract for the software And
A shipping information receiving unit for receiving the shipping information;
Using the software identification information included in the shipping information received by the shipping information receiving unit, when the maintenance contract information corresponding to the software identification information is information indicating that there is a maintenance contract, A user identifier acquisition unit for acquiring one or more user identifiers,
A ticket information generating unit that generates one or more ticket information having a user identifier using the one or more user identifiers and software identification information included in the shipping information received by the shipping information receiving unit;
A ticket information transmission unit configured to transmit the one or more pieces of ticket information and condition information included in the shipping information to the server device;
The server device
Information indicating the right to upgrade software, ticket information that is information having a user identifier, condition information that is information indicating conditions for downloading updated software that is upgraded software, and update An upgrade information storage unit capable of storing one or more upgrade information having a software pair;
A ticket information receiving unit for receiving the one or more pieces of ticket information and the condition information;
A version upgrade information storage unit that stores in the version upgrade information storage unit version upgrade information that is a pair of the one or more ticket information, the condition information, and the update software;
A user identifier receiving unit for receiving a user identifier from the user terminal device;
A ticket information search unit that searches for ticket information from the upgrade information storage unit using the user identifier received by the user identifier reception unit;
A condition information acquisition unit for acquiring condition information paired with the ticket information;
A determination unit that determines whether the environment of the user terminal device matches the condition information acquired by the condition information acquisition unit;
When the determination unit determines that the environment of the user terminal device matches the condition information, the update unit includes an update software transmission unit that transmits the update software to the user terminal device,
The user terminal device
A user identifier receiving unit for receiving a user identifier;
A user identifier transmission unit that transmits the user identifier received by the user identifier reception unit to the server device;
An update software receiving unit for receiving update software from the server device;
An information processing system comprising an update software storage unit for storing the update software. The ticket information is:
It has mode information that is information indicating the normal classification for performing the operation, or information indicating the test classification for performing the test before the operation,
The user identifier received by the user terminal device has mode information,
The update software transmission unit of the server device,
The ticket information corresponding to the mode information is searched using the mode information received by the user identifier receiving unit, and update software corresponding to the searched ticket information is transmitted to the user terminal device. Information processing system. The condition information is
Information including a registry value in the user terminal device,
The information processing system according to claim 1, wherein the environment of the user terminal device is a registry value in the user terminal device. The condition information is
Information including soft identification information,
The information processing system according to any one of claims 1 to 3, wherein the environment of the user terminal device is software identification information. The ticket information is:
5. The information processing system according to claim 1, further comprising: a product identifier that identifies a software product, a user identifier, and a partial software identifier that identifies partial software of the software product. The server device
6. The history information storage unit according to claim 1, further comprising: a history information storage unit that stores history information, which is information indicating that the update software transmission unit has transmitted the update software, in association with a user identifier. Information processing system. The server apparatus which comprises the information processing system as described in any one of Claims 1-6. The user management apparatus which comprises the information processing system as described in any one of Claims 1-6. Condition that is information indicating the right to upgrade the software, and is information indicating the condition for downloading the ticket information that is the information having the user identifier for identifying the user and the updated software that is the upgraded software An upgrade information storage unit capable of storing one or more upgrade information having a pair of information and update software;
A ticket information receiving unit for receiving the one or more pieces of ticket information and the condition information;
A version upgrade information storage unit that stores in the version upgrade information storage unit version upgrade information that is a pair of the one or more ticket information, the condition information, and the update software;
A user identifier receiving unit for receiving a user identifier from the user terminal device;
A ticket information search unit that searches for ticket information from the upgrade information storage unit using the user identifier received by the user identifier reception unit;
A condition information acquisition unit for acquiring condition information paired with the ticket information;
A determination unit that determines whether an environment of a user terminal device, which is a device to which update software is downloaded, matches the condition information acquired by the condition information acquisition unit;
A server device comprising: an update software transmission unit configured to transmit the update software to the user terminal device when the determination unit determines that the environment of the user terminal device matches the condition information. Condition that is information indicating the right to upgrade the software, and is information indicating the condition for downloading the ticket information that is the information having the user identifier for identifying the user and the updated software that is the upgraded software An upgrade information storage unit, a ticket information receiving unit, an upgrade information accumulating unit, a user identifier receiving unit, a ticket information searching unit, and a condition information acquiring unit capable of storing one or more upgrade information having a pair of information and update software An information processing method in the server device, realized by the determination unit and the update software transmission unit,
A ticket information receiving step for receiving the one or more pieces of ticket information and the condition information by the ticket information receiving unit;
A version upgrade information storage step of storing, in the version upgrade information storage unit, version upgrade information in which the one or more pieces of ticket information, the condition information, and the update software are paired by the version upgrade information storage unit;
A user identifier receiving step of receiving a user identifier from the user terminal device by the user identifier receiver;
Ticket information search step for searching for ticket information from the upgrade information storage unit using the user identifier received in the user identifier reception step by the ticket information search unit;
A condition information acquisition step of acquiring condition information paired with the ticket information by the condition information acquisition unit;
A determination step of determining whether or not an environment of a user terminal device, which is a device to which update software is downloaded, matches the condition information acquired by the condition information acquisition unit by the determination unit;
An update software transmission step of transmitting the update software to the user terminal device when the update software transmission unit determines in the determination step that the environment of the user terminal device matches the condition information; An information processing method comprising:

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