JP4632619B2 - Order management device - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an order management apparatus, and more particularly to an order management apparatus that manages individual orders from customers in restaurants that provide food to customers by placing food and drink on a transport path.
[0002]
[Prior art]
As represented by a rotating sushi restaurant, a plurality of tables are installed along the circulation conveyor, and the cook constantly supplies food and drinks such as sushi to the circulation conveyor in the kitchen. There is known a restaurant that can freely select and eat various foods and drinks that are conveyed.
[0003]
In such a restaurant, since various foods and drinks are sequentially conveyed irrespective of a specific customer's preference, it may take time until desired food and drinks are conveyed. Therefore, when a customer desires a specific food or drink, it is generally performed to receive an order individually through an interphone or the like provided in a passenger seat.
[0004]
[Problems to be solved by the invention]
However, food and drink ordered by customers are transported on the transport path in the same way as normal food and drink provided at the store's discretion. It was difficult to discriminate whether the item is an order item or a normal item. For this reason, the customer who is different from the customer who ordered it picks up food and drink accidentally, or the customer does not notice even though the ordered food and beverage is being conveyed.
[0005]
Therefore, in order to clarify that the food or drink being transported is an order, it is also possible to transport the food with food and drinks with an identification mark that includes the customer's table number, etc. When there is a problem, the management of the identification mark is complicated, which not only burdens the cook, but also makes it easy to make an order mistake.
[0006]
The present invention has been made to solve such a problem, and an object of the present invention is to provide an order management apparatus that can easily and reliably supply food and drink ordered individually to an ordering customer. To do.
[0007]
[Means for Solving the Problems]
The object of the present invention is to provide a food and beverage providing apparatus including a transport path capable of transporting food and drink and a plurality of tables arranged along the transport path, and the food and drink transported to each table by the transport path. An order management apparatus for managing an order, which is input to input information related to the order, display means for displaying food and drink to be supplied based on the order, and transported to a predetermined area along with the food and drink by the transport path. Information acquisition means for acquiring unique identification information included in the ordered identification body, and display control means for updating the display content of the display means, wherein the order identification body includes an order specification corresponding to the identification information. The information is displayed so as to be visually discriminable, and the display control means displays the order content including the order specifying information on the display means based on the information input from the input means. Rutotomoni, based on the identification information input from the information acquisition unit is configured to delete the display of the order content, including the order specifying information corresponding to the identification information, displayed on said display means This order content is achieved by an order management device in which table identification information displayed in a visually distinguishable manner is included in a table identification body that is conveyed along with food and drink along the conveyance path .
[0009]
Furthermore, it is more preferable that the table specifying information is information regarding colors corresponding to the respective tables.
[0010]
Further, the display control means distributes the order contents to a plurality of groups classified according to the type of food and drink based on the information input from the input means, and the order contents including the order specifying information are assigned to the groups. While displaying on the said display means, based on the said identification information input from the said information acquisition means, it can comprise so that the display of the order content may be deleted for every said group.
[0011]
The order identifier preferably includes identification information storage means for storing the identification information, and the information acquisition means can read the identification information from the identification information storage means by wireless communication. Preferably, antenna means are provided.
[0012]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a layout diagram of an order management apparatus according to an embodiment of the present invention, and FIG. 2 is a block diagram showing a schematic configuration of the order management apparatus. The order management device 1 includes a circulation conveyor 56 having an endless conveyance path capable of conveying food and drink between the kitchen 52 and the guest room 54, and a plurality of tables arranged along the circulation conveyor 56. 58 is installed in a restaurant. Circulating conveyor 56 is divided into three blocks in guest room 54, and a plurality of (four in FIG. 1) tables 58 arranged in each block are given different colors.
[0013]
An intercom device 60 is provided between the kitchen 52 and each table 58, and when a call button of a child device 62 installed on the table 58 is pressed, a ringing sound of the parent device 64 sounds and voice communication becomes possible. At the same time, the block number and color of the table 58 corresponding to the child device 62 are displayed on the parent device 64. Thereby, the operator who responds via the main | base station 64 can specify easily from which table 58 the order is.
[0014]
The order management apparatus 1 includes an input unit 2, a display unit 4, an information acquisition unit 6, a display control unit 8, and a storage unit 10. The input unit 2 includes a keyboard, a barcode scanner, or the like, and can input information related to an order by an operator who has received an order via the intercom device 60. The display unit 4 is a display or the like that displays food and drink to be supplied to customers in real time, and is installed in the kitchen 52 so that it can be seen by a cook.
[0015]
The information acquisition unit 6 is configured by an IC tag reader, and includes a transmission / reception antenna and a transmitter. The information acquisition unit 6 is arranged in the vicinity of the conveyance direction exit from the kitchen 52 of the circulation conveyor 56 for each block of the table 58, and when the IC tag 20 is conveyed by the circulation conveyor 56 to the communicable area. The unique identification information stored in the memory of the IC tag 20 can be read without contact by wireless communication. The IC tag 20 is a card-like order identification body including a transmission / reception antenna, a transmitter and the like in addition to the memory, and a unique order identification number corresponding to the identification information stored in the memory is written on the surface. .
[0016]
The display control unit 8 performs display control such as displaying information on the display unit 4 or deleting information displayed on the display unit 4 based on information input from the input unit 2 or the information acquisition unit 6. . The storage unit 10 stores information related to orders.
[0017]
Next, a method for managing orders using the order management apparatus 1 will be described. In the kitchen 52, the IC tag 20 and the mounting table 30 are prepared in advance. As shown in FIG. 3, the mounting table 30 is a cylindrical table on which the container 34 can be mounted, and the same color as one of the colors corresponding to each table 58 is applied to the entire circumference of the outer peripheral surface 30a. A recess 32 that can accommodate the IC tag 20 is provided in the upper center. For the IC tag 20, a plurality of items with different order identification numbers on the surface are arranged in advance in the order of numbers, and a plurality of mounting tables 30 each with a color of each table 58 are prepared. Keep it.
[0018]
When an order is received from a customer who has entered any of the tables 58 via the intercom device 60, the operator specifies information for identifying the table 58 based on the block number and color displayed on the base unit 64 (for example, the second table 58). The red of the block) is input from the input unit 2, and the order content (for example, one dish) is input from the input unit 2 based on the audio information output from the parent device 64.
[0019]
The display control unit 8 receives the input information from the input unit 2 and generates an order identification number. The order identification number can be automatically obtained by extracting, for example, a plurality of numbers stored in advance in order of numbers. Then, the order details are associated with the order specifying information and stored in the storage unit 10. In this way, information related to orders received from each table 58 is stored in the storage unit 10 in association with individual order specifying information. The display control unit 8 displays these pieces of information in the storage unit 10 on the display unit 4. An example of the display screen in the display unit 4 is shown in FIG.
[0020]
As shown in FIG. 4, the order contents are displayed together with a table specifying code and an order specifying number in order from the oldest order time. While looking at this display, the cook in the kitchen 52 first selects the mounting table 30 of a color (for example, “red”) corresponding to the table identification code displayed at the top, and selects the order identification number (for example, “101”). ) Is placed in the recess 32 of the mounting table 30, and the container 34 containing the ordered food and drink (for example, “Hachimachi”) is placed on the mounting table 30 (see FIG. 3). And this food and drink is supplied from the predetermined position of the circulation conveyor 56 so that it may be conveyed to the block (for example, "2nd block") corresponding to a table specific code.
[0021]
When the food and drink are conveyed to the communicable area of the information acquisition unit 6 by the circulation conveyor 56, the information acquisition unit 6 reads the identification information stored in the ID tag 20 conveyed together with the food and drink, and uses this identification information. Output to the display control unit 8. In response to this, the display control unit 8 searches the storage unit 10 using the order identification number corresponding to the identification information as a search key, and deletes information related to the order including the order identification number. As a result, the display of the order details corresponding to the order identification number is deleted on the display unit 4. Thus, by sequentially supplying the ordered food and drink to the circulation conveyor 56, the display of the food and drink on the display unit 4 is automatically deleted, so the display unit 4 is always unprocessed. Only the order contents of are displayed. Therefore, the cook only has to supply food and drink according to the display on the display unit 4, and the burden on the cook is reduced. As a result, food and drink can be easily and reliably supplied to the table 58 on which the order has been placed while minimizing troubles such as erroneous delivery destinations and order contents.
[0022]
When the food and drink are transported to the table 58 corresponding to the table specific code, the customer recognizes that the food and drink is his / her order by the color of the mounting table 30, and the container 34 containing the food and drink is placed in the container 34. Take up from the mounting table 30. That is, the mounting table 30 functions as a table identification body in which a color for specifying the transport destination table 58 is displayed as table specifying information. In this embodiment, since the mounting table 30 functions as a table identifier by applying a color corresponding to each table 58 to the entire outer periphery of the mounting table 30, the customer It is possible to easily determine that the item is an order item regardless of the orientation. Therefore, food and drink can be more reliably supplied to the table 58 where the order has been placed. The table 30 and the IC tag 20 remaining on the circulation conveyor 56 after the customer picks up the container 34 can be collected and reused by a cook in the kitchen 52.
[0023]
As mentioned above, although one Embodiment of this invention was explained in full detail, the specific aspect of this invention is not limited to the said embodiment. For example, in this embodiment, the color given to the outer peripheral surface of the mounting table 30 is used as the table specifying information. However, if the customer can visually discriminate numbers, symbols, figures, etc., these are used. It can also be displayed as table specific information.
[0024]
Moreover, in this embodiment, the information acquisition part 6 is comprised with an IC tag reader, and the order identification body conveyed with the food / beverage by the circulation conveyor 56 is made into the IC tag 20, It was stored in the memory of IC tag 20 The identification information can be read by the information acquisition unit 6. For example, the information acquisition unit 6 includes a scanner for reading the identification information using the barcode or QR code attached to the order identification body as the identification information. You can also
[0025]
In the present embodiment, the IC tag 20 is accommodated in the recess 32 formed in the mounting table 30 so that the IC tag 20 and the mounting table 30 are transported together with food and drink. As long as a table identification body is conveyed with food and drink, the aspect is not specifically limited. For example, the IC tag 20 can be attached to the back side of the mounting table 30 with a magnet or the like and transported together with food and drink. Alternatively, the order identification body can be integrated by being attached to the side surface of the container 34.
[0026]
Further, in the present embodiment, the order details including the order specifying information are displayed on the display unit 4 for each food and drink for which there is an order from each table 58. When there is an order for a product, the order content may be distributed to a plurality of groups classified in advance according to the type of food and drink, and the order content including order specifying information may be displayed on the display unit 4 for each group. .
[0027]
For example, a first group including “tuna” and “hama” and a second group including “how much” and “uni” are registered in advance, and how much the order content input from the input unit 2 is In the case of 1 dish, 2 tuna dishes, and 1 hamlet dish, as shown in FIG. 5, the display section 4 displays the order contents of “how much 1 dish” and “2 tuna dishes and 1 hamlet dish”. It is divided into the order contents and each group number is given and displayed. According to such a display, the cook in charge of each group can confirm the group number displayed on the display unit 4 and process the order by supplying only the food and drink of the group in charge of himself / herself. Since this is possible, the burden on each cook can be further reduced.
[0028]
In this case, the cook supplies all the foods and drinks included in the order contents of the group in charge with the IC tag 20 with the same order identification number attached thereto. When the display control unit 8 grasps the passage of the same number of IC tags 20 as the number of foods and drinks included in the order contents of each group based on the identification information input from the information acquisition unit 6, the order in the display unit 4 Delete the content display. In the example shown in FIG. 5, when the information acquisition unit 6 reads three IC tags 20 on which the order identification number is displayed for the order content with the order identification number “202”, the display control unit 8 In response to the information input from the acquisition unit 6, the order contents including the order identification number are deleted. By performing such processing, the cook can easily notice the shortage of supply of the ordered food and drink, and the food and drink can be reliably supplied as ordered.
[0029]
Further, the display unit 4 in this embodiment may be further provided in each table 58 so that the order processing status can be confirmed in each table 58, thereby giving a sense of security to customers who have ordered. .
[0030]
【The invention's effect】
As is clear from the above description, according to the order management device of the present invention, it is possible to easily and reliably supply food and drink ordered individually to the ordering customer.
[Brief description of the drawings]
FIG. 1 is a layout diagram of an order management apparatus according to an embodiment of the present invention.
FIG. 2 is a block diagram showing a schematic configuration of the order management apparatus.
FIG. 3 is a side view showing a schematic configuration of the mounting table.
FIG. 4 is a diagram illustrating an example of a display screen of a display unit.
FIG. 5 is a diagram showing another example of the display screen of the display unit.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 1 Order management apparatus 2 Input part 4 Display part 6 Information acquisition part 8 Display control part 10 Memory | storage part 20 IC tag (order identification object)
30 Mounting table (table identification body)
56 Circulating conveyor 58 Table

Claims (4)

In a food and beverage providing apparatus comprising a transport path capable of transporting food and drink, and a plurality of tables arranged along the transport path, an order management apparatus for managing orders of food and drink transported to each table by the transport path Because
An input means for entering information about the order;
Display means for displaying food and drink to be supplied based on the order;
Information acquisition means for acquiring unique identification information included in the order identification object conveyed to the predetermined area together with food and drink by the conveyance path;
Display control means for updating the display content of the display means,
On the order identification body, order identification information corresponding to the identification information is displayed so as to be visually distinguishable,
The display control means displays the order content including the order specifying information on the display means based on the information input from the input means, and based on the identification information input from the information acquisition means, It is configured to delete the display of the order details including the order specifying information corresponding to the identification information ,
The order management apparatus , wherein the order content displayed on the display means includes table specifying information displayed in a visually distinguishable manner on a table identifier conveyed together with food and drink by the conveyance path . The order management apparatus according to claim 1 , wherein the table specifying information is information relating to a color corresponding to each table. The display control means distributes the order contents to a plurality of groups classified according to the type of food and drink based on the information input from the input means, and displays the order contents including the order specifying information for each group. and it displays the means, on the basis of the identification information input from the information acquisition unit, order management apparatus according to claim 1 or 2 to remove the display of the order contents in each group. The order identifier has identification information storage means for storing the identification information,
It said information acquisition means, order management apparatus according to any one of claims 1 to 3 comprising an antenna means that can be read by wireless communication the identification information from the identification information storage unit.

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