JP4691354B2 - Repair work centralized management program and repair work centralized management system - Google Patents

Description

  The present invention relates to a repair work unified management program and a repair work unified management system for managing requested repair products. More specifically, the present invention can manage the repaired product itself and the parts used for repairing the repaired product, and can easily refer to and change these management statuses. The present invention relates to a central management program and a repair business central management system.

Conventionally, when repairing an electronic device or the like, the repair is managed by adding one or more paper slips for each process such as reception, survey, repair, and delivery. However, when the number of processes is large, the number of sheets becomes nearly 10 and each requires several paper slips, so the number of slips tends to increase accordingly.
For this reason, the slip is bulky, and it is necessary to repeatedly describe common description items including the product name and the management number on each slip, which is complicated. In addition, the complexity of the description can be reduced by a copy-type slip using carbon paper or the like, but the copy becomes unclear and the readability is low.

  In addition, the slip is attached to the repaired product and moved to the work place for each process such as reception and delivery place, but since each slip is referenced and described at each place, some of the slips are removed. It was not easy to refer to all types of slips. In addition, because there are many types of slips, it is easy to lose a part, and to determine which process a specific repaired product is located in can only be inferred based on the presence or absence of slips that are added / deleted in the previous and subsequent processes. It was.

Further, even if the slip itself is written on paper or the like to search for specific management information, it is difficult to search. Further, even if the slip is digitized and the management information described in the digitized slip is reused, it is necessary to input each of the various distributed slips. In addition, it was necessary to re-enter the items described in each process. In particular, the first place to receive repaired goods is a place that does not perform repair work exclusively for retailers, etc., and performs agency work, and it is difficult to prepare a dedicated terminal. It was difficult to digitize at the stage.
In addition, if the repair is costly, the cost is estimated, and the estimated result is sent to the repair requester to determine whether or not the repair is to be performed. However, if there is only an estimate for the repair, even if it is easy to make a decision, the document is usually not owned by the retail store where the repair was received, and the repair center determines it. If it takes time to arrive at the repair center and no repair is required, it will need to be returned and will take extra time and money for transportation.

Furthermore, parts may be replaced at the time of repair, but the repair parts used at the time of replacement have many points and are difficult to manage. For example, it is necessary to monitor the usage status of a number of repair parts and always prepare as many as necessary. However, the repair parts are used for other repair parts, and the necessary number for the next repair part remains. There may not be.
In addition, there are cases where additional parts are added even though the necessary number of repair parts is in stock.

  The present invention solves such problems, can easily digitize the management information of repaired goods described in the slip, and can easily grasp the situation regarding each process of repair and use The purpose of the present invention is to provide a repair work centralized management program and a repair work centralized management system that can grasp the number of repair parts to be performed and reduce costs by reducing the trouble of writing slips and the like. It is another object of the present invention to provide a repair work centralized management program and a repair work centralized management system capable of making an estimate on the spot at the time of reception and deciding whether or not to repair.

The present invention is as follows.
1. Centralized management of repair work to be performed on a server computer and to manage the repaired product from an external terminal connected to the server computer and / or a user including a repair requester, an agent and a repair center. The repair product is a product manufactured by a manufacturing company and is a repair target product accepted for repair, and the server computer stores a repair database in which management information relating to the repair product is stored And a repair product receiving means for transmitting the management information to receive the repair product from the external terminal, and additionally registering the received management information in the repair database, and the management registered in the repair database. Refer to information, output the management information to the external terminal, and / or receive new management information from the external terminal and Repair product information editing means for changing the management information registered in the database to the new management information, and a repair product that refers to the management information registered in the repair database and outputs the management information to the external terminal A repair work centralized management program comprising information reference means,
When the repair product is a model for which the repair product needs to issue a plurality of designated dedicated slips of the manufacturing company, the repair product information editing means may print the designated dedicated slip on the server computer or the external terminal and Send the above management information to instruct printing,
A repair part database for storing repair part information including at least a stock status of repair parts used for repair of the repair part is further provided, and the management information includes an item of the repair part used for the repair. The repair product information editing means, when registering the repair parts used for the repair by the repair product information editing means in the repair database, of the corresponding repair parts in the repair parts database. When the number of parts in the inventory status of the repair parts information is subtracted and the repaired product is being repaired in the management information, the cost of the repair parts and the technical fee related to the replacement are included in the management information. Add as
A user information database for storing a list of users of the external terminal and authority information of the respective users is further provided, and at least the repair product accepting unit, the repair product information editing unit, and the repair product information reference unit are The authority information stored in the user information database is compared with the user, and the reference and editing of the optional items of the management information are restricted for each user using the matched condition,
Among the above users, the repair product requester refers to at least a part or all of the progress information of the management information stored in the repair database related to the repair product requested using the repair product information reference means. Repair management unified management program characterized by being able to perform .
2 . Input a slip provided with at least a failure status input field from the external terminal, search the entered failure status from the correspondence table of failure status and repair cost registered in the repair database, The above-described 1. is provided with an estimate calculation means for calculating the estimated repair amount by accumulating the matched repair costs and displaying the calculated estimated repair amount on the external terminal. The repair management unified management program described.
3 . Above 1. Or 2 . A repair work centralized management system comprising a server computer that executes the repair work centralized management program described in 1 above.

  According to the repair management centralized management program of the present invention, when a repaired product is received at an agency such as a retail store, there is no need to describe a designated dedicated slip, and the management of the repaired product can be performed centrally. And the quality of management can be easily improved. Further, even a general agent whose main business is not repair work can receive repairs using an existing personal computer or the like, so that erroneous input at the time of re-entry of slips can be prevented. Furthermore, since it has a repaired product information editing means for editing management information and a repaired product information referring means for referring, the agent or repair requester checks the repair status using the repaired product information reference means, and performs repair work. Users can edit the management information sequentially using the repair information editing means, and it becomes easy to use the management information according to the user of this program. For this reason, the inventory of the latest repair parts can be grasped, and it can be prevented that repair is not possible due to lack of inventory.

In addition, since the management information includes the item of the repair part used for the repair, the stock status of the repair part can be accurately grasped, and it becomes easy to prepare an appropriate amount of stock.
To provide the user information database, it is possible to set the operating authority of the management information for each user can be, to prevent destruction of such management information by erroneous operation or a malicious operation or the like.
Further, requester, since it is possible to perform some or reference of all the items of the management information on request the said reconditioned, the user of the repair article is directly related to the request to repair products, accurate latest The repair status can be easily referenced.
When the estimate calculation means is provided, the cost required for the repair can be presented to the repair requester at the time of reception, and there is no need to take extra time when the repair is not performed.

According to the centralized management system for repair work according to the present invention, the management of repaired products can be performed in a concentrated manner, so that slips are not required and the quality related to management can be easily improved. Reuse of management information becomes easy. In addition, since the management information includes the item of the repair part used for the repair, the stock status of the repair part can be accurately grasped, and it becomes easy to prepare an appropriate amount of stock.

Hereinafter, the repair work unified management program and the repair work unified management system according to the present invention will be described in detail with reference to FIGS.
The “repair product” is an article to be subjected to one or more types of repair work.
The “server computer” can select any device, such as a server computer, a computer such as a personal computer or a workstation, a personal digital assistant, a mobile phone, and a device using a signal processing element such as a digital signal processor. Can be illustrated. Furthermore, the server computer is not limited to a single-case computer, and is composed of a plurality of case computers, and each computer is connected by a network (a public communication network such as the Internet may be used). Also good. The “external terminal” can also select an arbitrary device in the same manner as the server computer. Further, the server computer and the external terminal may be configured integrally.
Furthermore, the server computer and / or the external terminal can include a slip printing means for printing and issuing a paper slip. The slip printing unit may use a printer that is an output device of the server computer and / or the external terminal, or may be a device such as a printer dedicated to slip printing.

The “management information” is information necessary for repair work, which is managed by the “repair database”, and may include information regarding any repair work that is normally considered. Examples include slip number, reception location, reception date, center reception date (referred to as the date when the repaired product was transported to the repair center for repair from a retail agent such as a retail store), agent name, model name of the repaired product , Manufacturing number, customer name, contact phone number, contact mobile phone number, contact facsimile number, contact e-mail address, breakdown details, warranty status, quote details, quote quote, date of reply to quote, shipping Date, shipping address, repair progress information (for example, arrival at the repair center, repair in progress, shipping completed, arrived, etc.) and repair costs.
The “slip” in the repair management integrated management program or the like is a collection of management information, and may be electronic information in addition to a paper slip.
The “designated dedicated slip” is a slip designated for the company designated by the manufacturer that manufactured the repaired product. This designated-dedicated slip handles management information in a predetermined format.
In addition to the repaired product being repaired, the management information can also include a repaired product that has been repaired and shipped to the repair requester. Furthermore, the management information can accumulate the elapsed time since it was received. In addition, it is possible to calculate the cost required for repair based on the repair parts used and the work contents and include them in the management information.

The “repair product accepting means” is a means for accepting a repair product requested for repair and inputting items necessary for repair work. Items to be input using the repaired product receiving means are all or a part of the management information.
Further, the repair product accepting means uses an estimate calculating means for calculating an estimated repair amount based on the failure content when the failure content which is one item of the management information is input, Can be presented. For example, when the contents of failure are entered in the column, the entered contents are compared with an existing repair database to obtain a repair estimate amount of the corresponding contents, and this sum can be used as the total amount of the estimate amount.
Since this estimated amount can be presented to the repair requester at the time of acceptance, it is possible to determine whether or not to repair at an early stage and to reduce time and effort.
The “repair product information editing means” is a means for editing repair product information. The repair product information editing means is means for reflecting the contents of the repair process in the repair product information.
The above-mentioned “repair product information reference means” is used by a client who requested a repair product, a service center or the like who is not involved in repair work but wants to know the repair status to refer to management information which is repair product information. Means. It should be noted that a setting for prohibiting the change of the management information is added to the repaired product information editing unit, and the repaired product information reference unit may be used by enabling the prohibition setting and using the repaired product information editing unit.
In addition, the contents that can be referred to by the repaired product information reference means are a list of management information related to one repaired product, a list of repaired products that match the content of specific management information, and a plurality of reference methods. it can.
The repaired product information reference means can be used as information such as where to replace when repairing by checking management information of past repairs.
For example, specify the same model as the specified repair product, search and create a list of past failure causes and repair methods from the repair database, and use them to determine the cause of failure or deal with what will be manufactured in the future It can be used as a document of what to do. You can check the number of specified repair items within a specified period.

Further, the “repair part” is a part used for repairing the repaired product. Usually, the repair can be performed by replacing the failed part of the repaired product with the repaired part. The number of types of repair parts may be arbitrary, and may be a common part that can be used to repair another article.
The “repair part information” is information regarding repair parts stored in the “repair part database”, and is arbitrary information regarding repair parts. Further, the repair part information only needs to include at least information on the stock status of an arbitrary number of repair parts. The information on the stock status may include at least the name of the repair part and the number of stocks. Other types of information include the model name of the repaired product to be used for the repair part, the unit price of the repair part, the date of arrival, the usage method of the repair part, and the like.
Furthermore, when the repair parts used for repair are registered in the management information, it is preferable to change the inventory status of the repair parts information by reducing the number of stocks by at least the number of repair parts used.
The contents that can be referred to by the repair part information can select a plurality of reference methods such as a list of repair parts, a list of repair parts that match based on the number of repair parts, and the like.

The “user” is a person who uses the repair management centralized management program and the repair management centralized management system. For example, a worker who performs repair work, a person who receives and supports repair work, a person who receives repair goods, Name the agent in charge of the delivery and the repair requester. Further, the “user list” can include customer information such as the name, address, and telephone number of the user.
The “authority information” is information relating to the authority of the user to limit the operation of the repair management centralized management system and system. Examples of this “authority” include the authority to refer to the management information of a specific repaired product, the authority to change management information, the authority to set the authority itself, and the like, and operations can be limited by combining these. This authority can be in any usable range for any user.
For example, a user in charge of a specific process can change only the operation related to the process and management information changed by the operation.
The “user information database” is a database that stores a list of users and authority information of each user.

  The “public communication line network” is not limited as long as it can connect a server computer and an arbitrary number of external terminals, and an arbitrary type of line network can be selected. Examples of this include the Internet and mobile terminal networks (for example, circuit networks such as mobile phones and PHS).

Hereinafter, an embodiment of a repair work unified management program and a repair work unified management system according to the present invention will be described with reference to FIGS. The present embodiment is a repair work centralized management program and a repair work centralized management system for managing work such as reception, repair, and shipping of repaired products of industrial products that require parts replacement.
1. Configuration of Centralized Repair Service Management System The integrated repair service management system of this embodiment includes a server computer 1 and a plurality of external terminals 2 as shown in FIG. The server computer 1 and each external terminal 2 are connected via a public line network 3.

(1) Server computer 1
The server computer 1 includes an input device such as a keyboard, a storage device such as a hard disk, a processing device such as a microprocessor, an output device such as a display and a printer, and a network adapter for connection to the public communication network 3. A communication device comprising: The printer as an output device is also a slip printing unit 15 for printing and issuing a paper slip.
Further, as shown in FIG. 1, the storage device includes a repair product receiving unit 111, a repair product information editing unit 112, a repair product information reference unit 113, a repair part information editing unit 114, a repair database 121, and a user information database 122. A repair work centralized management program comprising a repair parts database 123, user authentication means 13 and communication means 14 is stored.
In addition, the repair product receiving unit 111, the repair product information editing unit 112, the repair product information reference unit 113, and the repair part information editing unit 114 are an external storage device (not shown) of the server computer 1 as a repair work centralized management program. And is read into the main storage device and executed as necessary.

The repair product accepting unit 111 is a unit used to receive a new repair product and newly register the management information in the repair database 121.
The repaired product information editing unit 112 is a unit for updating and registering management information generated in the repair work in the repair database 121. In addition, the number of repair parts needed for repair is reduced and registered in the repair parts database 123.

  The repaired product information reference unit 113 is a unit for referring to management information related to a specific repaired product registered in the repair database 121 in order to check the current progress status necessary for repair work. Further, it is a means for performing a search under an arbitrary condition and referring to a repair product corresponding to the condition from a list.

  The repair part information changing unit 114 is a unit for registering the number of repair parts replenished in the repair part database 123, adding the repair parts and the number of the repair parts, and deleting the repair parts.

  The repair database 121 is a database for storing management information of each repaired product, and repair information (slip number, model of repaired product, reception place, reception date, manufacturing number, customer number) that is management information about each repaired product. Name, contact phone number, contact facsimile number, contact e-mail address, breakdown details, warranty status, repair status, repair completion date, shipping date, etc.), estimate information (presence / absence of estimate, estimated price), agency Management information such as information (agent name, agent telephone number, agent facsimile number, agent e-mail address, etc.), accounting information (repair cost), and the like is stored. These management information also accumulates repaired products that have been repaired and shipped in the past.

  The user information database 122 is a database for accumulating information related to a user who uses the present repair work unified management system. The information to be stored includes an ID and password for authenticating the user, customer information (customer name, etc.), and authority for specifying the range that each user can operate (specific items of management information) Viewing authority, editing authority, etc.).

  The repair parts database 123 is a database for storing repair part information related to repair parts used for repairing each repaired product. The information to be stored includes the number of various repair parts in stock, the billing price of the repair parts, the model name of the repair product to be used for the repair parts, and the like.

  The user authentication unit 13 is used when the external terminal 2 connects to the repaired product receiving unit 111, the repaired product information editing unit 112, the repaired product information reference unit 113, and the repaired part information editing unit 114. The entered user ID and password, ID card information, and information in the user database 122 are compared, and each usable means is selected.

  The communication unit 14 includes a repair product receiving unit 111, a repair product information editing unit 112, a repair product information reference unit 113, a repair part information editing unit 114, and a user authentication unit 13 via the public communication line network 3. It is an arbitrary means for transmitting and receiving information by connecting to.

(2) External terminal 2
As shown in FIG. 1, the external terminal 2 is a terminal including an input unit 21, an output unit 22, a communication unit 23, and a slip printing unit 24. The external terminal 2 uses a commercially available personal computer or communication terminal.
The input means 21 is a keyboard, a pointing device (for example, a mouse, a touch panel, etc.), etc., for inputting various information. Further, the output means 22 is a display, a printer, or the like for displaying various results. The communication means 23 is an arbitrary means for transmitting and receiving information by connecting to the server computer 1 via the public communication line network 3. Further, it can be provided with a slip printing means 24 which is a printer for printing management information sent from the repaired product information editing means 112 as a slip when carrying out the shipping process. The slip printing unit 24 also serves as the output unit 22.
As shown in FIG. 2, the external terminal 2 is installed in a sales department, a maintenance department, a manufacturing department, a research / design department, and an accounting department of a repair center that performs repair work, and is connected to a server computer via a public communication network 3. Has been. Further, a terminal such as a personal computer owned by an agent or a repair requester can be connected to the server computer via the public communication network 3 as the external terminal 2.

(3) Public communication network 3
The public communication line network 3 is a communication line that can be connected to an unspecified number of connections such as the Internet. The public communication line network 3 can be connected to a public telephone line network or a line network for a specific use.

2. Method for Using the Repair Service Centralized Management System Hereinafter, a method for using the repair business centralized management system of this embodiment will be described.
(1) Receipt of repaired goods The following describes how to use repaired goods.
First, after connecting the external terminal 2 to the server computer of the repair work centralized management system via the public communication line network, the repair product receiving means 111 is transmitted to operate. At this time, the server computer operates the user authentication unit 13 before operating the repaired product receiving unit 111.

The user authentication means 13 prompts the user's ID and password to be input from the external terminal 2, and queries the user information database 122 for the input ID and password to authenticate the user. Further, it is checked whether or not the user can use the repaired product receiving means 111, and the subsequent receiving operation is performed only when it is determined that it can be used.
Further, when it is confirmed that the connected user has the authority to use the repaired product receiving means 111, the server computer 1 operates the repaired product receiving means 111. This will be described below with reference to the acceptance flowchart shown in FIG.

The repair product accepting means 111 displays an input screen as shown in FIG. 6 on the output means 22 of the external terminal 2, prompting the user to input contents necessary for managing the repair product through the external terminal 2, Receive content.
In addition, the contents entered by the user are the model name, repair number, customer name, contact phone number, contact facsimile number, contact e-mail address, breakdown details, warranty status, and whether an estimate has been provided. is there.
The repair product receiving means transmits the content of the failure to the repair product estimating means, and estimates the content necessary for repair of the repair product (S11). The repaired product estimation means refers to the repaired parts database and obtains a part at a part that is expected to be a failure. Further, it is determined whether or not the failure content is within the warranty range (S12), and if it is out of the warranty range, an estimated amount is calculated by adding the total number of repair parts and fees (S13). As shown in FIG. 14, the estimated result is transmitted to the external terminal 2 and displayed on the output means 22 to confirm the estimated amount of money to the repair requester (S14). If repair is not necessary here, the processing by the present repair work centralized management system is finished, and the repair work is finished.

Further, when a repair is requested, management information necessary for reception is received from the external terminal 2 and is input to the repair database 121 (S15). Further, the external terminal 2 is instructed to print a repair reception slip from the slip printing means 24 (S16).
Further, the repair parts database can store repair parts to be used and symptoms of failure using the repair parts. For example, the repair product accepting means can connect to the repair component database using a symptom of the failure of the repair product requiring repair as a keyword, and obtain a repair component corresponding to the keyword.
The repair product accepting unit 111 registers the input contents and the slip number newly assigned to the input contents in the repair database 121 as management information.
Further, the user information is referred to from the user information database 122, the reception place and the agent name are obtained, and are registered in the repair database 121 as management information.

(2) Modification and editing of repair status of repaired products Repair products that have received repairs are repaired through a plurality of processes. In each process, management information of repaired products is edited.
As shown in FIG. 4, each process in which the management information is edited includes reception of a repaired product transported to the repair center (S21), input of a diagnosis result of the failure content of the repaired product (S22), and based on the diagnosis result. The input (S23) of the determination result of whether or not repair is possible, and the input (S25) of the repair result and items necessary for shipping (for example, repair parts used for repair).

In the following, the method of use when changing the repair status of a repaired product or editing management information will be described.
That is, it is used when inputting additional information in each process.
First, similarly to “(1) Reception of repaired product”, after the external terminal 2 is connected to the server computer 1, the user authentication unit 13 authenticates the user. If it is confirmed that the connected user has the authority to use the repaired product information editing unit 112, the server computer 1 operates the repaired product information editing unit 112.

As shown in FIG. 7, the repair product information editing means 112 can edit repair product information by inputting a slip number that the user wishes to edit.
The repair information editing unit 112 displays each item of the management information for the corresponding slip number so as to be editable as shown in FIGS. 8 and 9 and allows the user using the external terminal 2 to make a change. . After the change by the user is completed, the contents of each edited item are registered in the repair database 121, and the management information is updated.
The repaired product information editing means 112 provides two types of editable ranges, and when editing during repair or after shipment, a change process as shown in FIG. 8 is displayed to edit various items. Can do. Further, when editing at the time of shipping, it is possible to display a shipping process as shown in FIG. 9 and edit only the charge and the selection of used parts that need to be edited at the time of shipping.
Further, if the user does not have the authority to edit the entered slip number, the update is not performed. Further, the display screen can be changed according to the user.

Specific examples of changing and editing the repair status of such repairs include changing the repair progress information to reception, repairing, and shipping, etc., and describing the cause of failure and the repair parts used. Can be mentioned.
In addition, when a part replacement or the like is performed when the repair status is “in repair”, the repair part is input, and related management information is operated at the time of the input. In this operation, the cost of the repair parts entered and the technical fee for the replacement are added as repair costs, and the number of repair parts used is subtracted from the number of repair parts in the repair parts database. It is an operation.

  Further, when the repair status is changed to “shipped”, it is assumed that the shipping process is performed, and the shipping process of the repaired product shown in FIG. 5 is performed. Examples of the shipping process include payment processing for repair costs, printing of invoices, transmission of an e-mail indicating completion of repair to a contact e-mail address, and the like (S31). The invoice is created by extracting the requester name, repair cost, etc. from the accumulated management information.

If the repair product is a model that needs to issue a designated dedicated slip, the designated dedicated slip can be printed. In this case, as shown in FIG. 1, the repaired product information editing unit 112 applies the designated exclusive slip printing format and the designated dedicated to the printer which is the slip printing unit 15 of the server computer 1 or the slip printing unit 24 of the external terminal 2. The management information necessary for the slip is transmitted to instruct printing. Upon receiving the print instruction, the slip printing unit 24 prints the printing format and management information of the designated dedicated slip on general-purpose paper. As a result, the designated designated slip can be issued without preparing the designated designated slip in advance.
Furthermore, a correspondence table of the printing formats of the models and designated dedicated slips corresponding to the models can be stored in the repair database, and each printing format can be selected at the time of printing.

  In addition, send a shipping request e-mail with the customer name, contact phone number, shipping address, etc. included in the management information to the shipping company that transports the repaired product, and automate the shipping of the repaired product. (S32). In addition, it is possible to receive a transportation completion notification notified by e-mail or the like from the shipping company, and register that the shipping is completed in the repair database 121 as management information (S33).

(3) Refer to the status of repaired items The following describes how to use the repaired worker and the repair requester to refer to the repair status of the repaired product and to obtain a list of repaired products with specific conditions.
First, similarly to “(1) Reception of repaired product”, after the external terminal 2 is connected to the server computer 1, the user authentication unit 13 authenticates the user. When it is confirmed that the connected user has the authority to use the repaired product information reference unit 113, the repaired product information reference unit 113 is operated.

  Next, the user of the external terminal 2 can refer to the management information using the repair product information reference means 113. As shown in FIG. 10, the repair product information reference unit 113 inputs a slip number that the user desires to refer to and searches the repair database 121 for a repair product that matches the input management information. Further, when a corresponding repair product is found, each item of management information for the corresponding slip number is displayed as shown in FIG.

In addition, as shown in FIG. 12, the repair product information reference means 113 searches the repair database 121 for repair products corresponding to this condition when the user inputs an arbitrary condition, and lists the corresponding repair products. Can be displayed. The user can individually refer to the management information of the repaired products listed in this list. The conditions used for this search are arbitrary management items in the repair database 121. Furthermore, there may be only one search condition, or narrowing down can be performed using a plurality of conditions.
Further, the search method is not limited to the item having each management information as shown in FIG. 12, and a plurality of search methods can be selected and used. For example, as illustrated in FIG. 10, the management information to be searched is limited to a slip number, a model name, a manufacturing number, a contact name, and the like, and a repair product corresponding to the management information that has been input is entered. A search can be made from the repair database 121. By limiting the management information that can be searched in this way, the search screen is simplified, and the management information to be input can be limited for the user.
Also, the management information for inputting each search condition is not limited to one item, but can be specified by specifying a range. For example, it is possible to perform a search specifying a predetermined period in management information relating to dates such as a reception date and a shipping date. Further, the failure contents can be classified into several groups, and the search can be performed by specifying the groups. By providing such a search method, the search is not limited to the search for the repair target product required for repair work of the repaired product, but a repair product that has been repaired in the past can be searched for a specific condition, or the current repair can be performed. You can search to understand the progress of the entire business.
The retrieved repaired product can be edited using the repaired product information editing means 112.

(4) Editing repair parts information The following describes how to use repair parts in stock when setting repair parts information and editing repair parts information such as new registration.
First, similarly to “(1) Reception of repaired product”, after the external terminal 2 is connected to the server computer 1, the user authentication unit 13 authenticates the user. If it is confirmed that the connected user has the authority to use the repair part information editing unit 114, the repair part information editing unit 114 is operated.

Next, as shown in FIG. 13, the user of the external terminal 2 can edit the repair part information stored in the repair part database 123 using the repair part information editing unit 114. For example, when the number of stocks changes due to the arrival of repair parts, the number of stocks of repair part information corresponding to the corresponding repair parts is increased or decreased using the repair part information editing means 114, The stock quantity can be matched with the actual stock.
In addition, when a new repair part is generated, the name, price, target model, and inventory quantity of the repair part can be registered using the repair part information editing unit 114. Furthermore, repair parts that are no longer used can be deleted from the repair part database 123.

Further, the repair part information editing unit 114 can search the repair part database 123 using specific conditions and display a list of repair part information that matches the conditions. Examples of this condition include parts for repair whose inventory quantity is less than a predetermined number, parts for repair whose inventory quantity has decreased over a predetermined period in a predetermined period, parts for repair that can be used for repair of a certain model, etc. Can do.
In addition, when the number of stocks of repair parts information corresponding to the corresponding repair parts is increased or decreased using the repair part information editing unit 114, a warning is issued when the number of stocks is less than a predetermined number. it can. As a warning method, a repair operation manager displays a warning message regarding the number of parts in stock for the repair parts on the external terminal of the user who has operated the repair part information editing means 114 that causes the increase / decrease. A warning message regarding the number of parts in stock for the repair parts may be sent to the e-mail address.

3. The effect of the centralized management system for repair operations The centralized management system for repair operations can centrally manage the management of repaired products by storing the management information of repaired products necessary for issuing slips in a repair database 121 in one place. it can. This facilitates improvement of the quality related to management.
In addition, compared to the method using paper slips, management information in each process does not need to be re-entered for each slip, which makes management of management information easier and may cause errors in re-entry. Disappears. Furthermore, it is not necessary to store a huge amount of slips.

In addition, the management information stored in the repair database 121 in real time can be easily reused, and statistics and the like can be taken to improve the workability of each process and to predict failure of repaired products.
Furthermore, since authority information can be stored in the user information database 122 and operations of each means can be restricted, it is possible to prevent destruction of management information and the like due to erroneous operations or malicious operations.

In addition, the external terminal 2 for inputting and editing management information and the like is constituted by a general personal computer, and can be connected to the server computer 1 via the public line network 3, and the use of this system for each user of the external terminal 2 By providing authority, it has become possible to install the external terminal 2 at a base such as a retail store that has been difficult to install. This is because the cost of installing a terminal in a retail store becomes unnecessary, and tampering and browsing of unexpected management information and the like can be eliminated. Furthermore, since the external terminal 2 of the retail store or the like can use the repair management centralized management program of the server computer 1, the retail store or the like directly dealing with a repair requester such as an end user has conventionally been able to estimate repair items. More advanced repair work can be performed. For this reason, the convenience of a repair requester can be provided and the smooth repair work can be performed as a whole.
Furthermore, it becomes easy to digitize the management information of the repaired product from the reception stage, so that a slip is not required and the management state of the repaired product can be easily grasped.
In addition, using the repair product information reference means, it is possible to obtain a list of repair products that meet the condition of failure included in the management information, so the repair method for repair products that have caused similar failures in the past is used. It can be used for quick repair and use for information for identifying a place where a specific model is likely to break down.

In addition, since a public communication line network such as the Internet can be used to connect the external terminal 2 to the server computer 1, a repair that has conventionally only been possible to grasp the repair status only through a person in charge or the like. The user of the product can directly connect the personal computer at hand as the external terminal 2 to the server computer 1 and easily refer to the latest and accurate repair status regarding the requested repair product.
In addition, since a general-purpose terminal can be used for input, it is easier for the person in charge to actually repair the repaired product, and it is easier to digitize management information, so that management information can be updated without delay. It is possible to prevent forgetting to input management information.
In addition, when the repair parts used for repair are input to the management information, the repair part information of the repair parts is also changed at the same time, so that the stock status of the repair parts can be accurately grasped and the It becomes easy to prepare a quantity of inventory.

  In the present invention, the present invention is not limited to the above embodiment, and various modifications can be made within the scope of the present invention depending on the purpose and application. That is, each means of the repaired product receiving unit 111, the repaired product information editing unit 112, the repaired product information reference unit 113, and the repaired part information editing unit 114 is not limited to the direct connection method shown in the embodiment. Can be selected. For example, when connecting to the server computer 1, options for connecting to each means can be presented so that the user can select. It is also possible to move directly from one means 112, 113, 114 to another means 112, 113, 114.

  In the embodiment, the search means by the repair product information reference means 113 gives an example in which the condition of an arbitrary item of management information can be input. However, the present invention is not limited to this. Means can be provided. Moreover, all of these can be provided as selectable search means. By using such a search means, the user can easily search. In addition, it is possible to respond to the demand for advanced search. As an example of this demand, CS management, customer information management and agency management in the sales department of the repair center, repair information management in the maintenance department, complaint analysis and manual preparation, repairer information management and researcher training materials , Quality information management in the manufacturing department, production technology cost improvement information creation and parts order management, complaint analysis in the research and design department and design improvement work using it, payment management in the accounting department and agency payment management, etc. it can.

The external terminal 2 of the present embodiment is a personal computer, but is not limited to this, and any device that can be used as a terminal can be used. For example, a mobile phone or an information terminal having a terminal function can be used. Further, the public communication line network 3 does not need to be always connected, and only needs to be connected when working by connecting to each means.
Furthermore, software for executing part or all of each means 112, 113, 114 can be transferred to the external terminal 2, and each means 112, 113, 114 can be executed on the external terminal 2. Further, management information and repair part information can be configured on the external terminal 2 and then transferred to the server computer 2 and stored in the repair database 121 and the repair part database 123.

Furthermore, for repaired products that have not been shipped, the number of days that have elapsed since the date of receipt can be calculated, and if it takes a long time, a warning can be given to the target department to urgently repair the product by any means. This means may be an e-mail or the like, or may be displayed when the system is connected. Similarly, when the number of parts in stock for repair becomes less than a predetermined number, a warning for replenishing the stock can be given to the target department by any means.
In addition, since it is possible to obtain an estimated amount from the details of the failure at the time of reception at a retail store, etc., it is possible to determine whether repairs can be made on the spot, and it is possible to spend extra time and reduce labor for transportation. .

  Furthermore, a repair time list can be created. This repair time is the time from when the repair request product arrives at the repair center until the repair request product is sent out. "," Number of cases for 96 to 120 hours ", and" number of cases for 120 hours or more "can be created. By creating this list, it is possible to easily grasp the degree of delay in repair work.

In addition, words, sentences, and the like displayed on the operation screen of each means can be selected from a plurality of languages. For example, a display language item used by the user can be provided in the user information database 122, and the language of each operation screen can be selected according to the display language. Furthermore, as the language of the operation screen, operation screen information adapted to each language can be stored in advance, and operation screen information suitable for the display language can be transmitted to the output means 22 of the external terminal 2. Further, the operation screen and / or management information can be sequentially translated using a translation program, and the translation result can be transmitted to the output means 22 of the external terminal 2.
Since such multiple languages can be selected and used, it is possible to share management information resources using the present repair work centralized management system and program in Japan and overseas. Furthermore, even when domestic repaired goods are repaired or managed overseas, it is possible to work locally. It is also effective for training local repairmen in Japan and overseas.

It is a mimetic diagram for explaining the whole composition of this repair business unified management system. It is a mimetic diagram for explaining the whole composition of this repair business unified management system. It is a flowchart for demonstrating the process which receives a repair goods. It is a flowchart for demonstrating the process which repairs repair goods. It is a flowchart for demonstrating the process which ships repair goods. It is a schematic diagram for demonstrating the example of a screen which receives the repair goods by a repair goods reception means. It is a schematic diagram for demonstrating the example of a screen which designates edit object in order to edit management information by a repair goods information edit means. It is a schematic diagram for demonstrating the example of a screen which edits the management information by a repair goods information edit means. It is a schematic diagram for demonstrating the example of a shipment process screen of repair goods. It is a schematic diagram for demonstrating the example of a screen which inputs the target repair goods in order to refer management information by a repair goods information reference means. It is a schematic diagram for demonstrating the example of a screen which refers the management information by a repaired goods information reference means. It is a schematic diagram for demonstrating the example of a screen which performs the search of the repair goods used as the object of repair goods information edit means or repair goods information reference means. It is a schematic diagram for demonstrating the example of a screen which refers to the components information for repair by the components information editing means for repair. It is a schematic diagram for demonstrating the example of a screen which estimates the repair goods by a repair goods reception means.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1; Server computer, 111; Repair article reception means, 112; Repair article information editing means, 113; Repair article information reference means, 114; Repair part information editing means, 121; Repair database, 122; User information database, 123 Repair parts database, 13; user authentication means, 14; communication means, 15 and 24; slip printing means,
2; external terminal, 21; input means, 22; output means, 23; communication means, 3; public communication line network.

Claims (3)

Repair work for managing a repaired product from an external terminal that is executed on the server computer and is used by the user including the server computer and / or the repair requester, the agent, and the repair center. A centralized management program,
The repaired article is an article manufactured by a manufacturing company, and is an article to be repaired that has been accepted for repair.
The server computer has a repair database for storing management information related to the repaired product, and
Repair product receiving means for transmitting the management information to receive the repair product from the external terminal and additionally registering the received management information in the repair database;
The management information registered in the repair database by referring to the management information registered in the repair database, outputting the management information to the external terminal, and / or receiving new management information from the external terminal Repair product information editing means for changing information to the new management information;
A repair work centralized management program comprising: repaired product information referring means for referring to the management information registered in the repair database and outputting the management information to the external terminal;
When the repair product is a model for which the repair product needs to issue a plurality of designated dedicated slips of the manufacturing company, the repair product information editing means may print the designated dedicated slip on the server computer or the external terminal and Send the above management information to instruct printing,
A repair part database for storing repair part information including at least a stock status of repair parts used for repair of the repair part is further provided, and the management information includes an item of the repair part used for the repair. And
The repair product information editing means registers the repair parts used in the repair by the repair product information editing means in the repair database when the repair parts corresponding to the repair parts in the repair parts database are registered. If the repaired product is under repair in the management information, the cost of the repaired part and the technical fee related to its replacement are added to the management information as the repair cost. And
A user information database for storing a list of users of the external terminal and authority information of each user;
At least the repair product accepting unit, the repair product information editing unit, and the repair product information reference unit compare the authority information stored in the user information database with the user, and use the matching conditions. For each user, restrict the reference and editing of the optional items of the above management information,
Among the above users, the repair product requester refers to at least a part or all of the progress information of the management information stored in the repair database related to the repair product requested using the repair product information reference means. Repair management unified management program characterized by being able to perform .   Input a slip provided with at least a failure status input field from the external terminal, search the entered failure status from the correspondence table of failure status and repair cost registered in the repair database, The repair work centralized management program according to claim 1, further comprising: estimate calculation means for calculating a repair estimate amount by accumulating the matched repair costs and displaying the calculated repair estimate amount on the external terminal. Repair works centralized system characterized in that it comprises a server computer running repair works centralized management program according to claim 1 or 2.

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