JP4644499B2 - Incoming agent management system and incoming agent method - Google Patents

Description

  The present invention relates to an incoming call management system and an incoming call proxy method capable of setting permission or prohibition of incoming calls to a mobile phone in an arbitrary place such as a conference room or a train.

  In recent years, with the spread of mobile phones, in the closed spaces such as concert halls, museums, lecture halls, etc. and closed spaces such as trains, the surrounding sound is heard by the ringtones of the mobile phones (ringtones and voices of calls). There is a problem that makes people feel uncomfortable. On the other hand, for a person wearing a medical device such as a pacemaker, a malfunction occurs. In such a place, if a mobile phone user always turns off the power as etiquette or puts it into manner mode, no problem will occur, but it will not be thoroughly implemented in places and situations where an unspecified number of people are targeted. Is the actual situation.

Conventionally, a technique for automatically turning on / off a mobile phone by a signal from a base station or an external device has been proposed. In these devices, a power source control means is provided in the mobile phone, and the power source is controlled by an external command. (For example, refer to Patent Documents 1 to 3).
Japanese Patent Laid-Open No. 2003-23668 JP 2003-110694 A Japanese Patent Laid-Open No. 11-308675

  However, since these technologies incorporate means for controlling the power supply in the mobile phone, it is necessary to spread the mobile phones using the technology widely, and in the current situation where mobile phones are already widespread, there is no need to wait for a replacement cycle. There is a problem that a long period is necessary. Further, since it is necessary to install a device that generates a signal for controlling the power supply of the mobile phone, there is a problem that the controllable range is limited to the area around the area where the device is installed. Furthermore, there is also a problem that the receiver cannot know that there is an incoming call until the power is restored and cannot make an emergency contact.

  The present invention has been made to cope with such a problem, and it is possible to set a call prohibition in an arbitrary area (intra-area) without providing a power source control means in the mobile phone, and to make an emergency contact. An object of the present invention is to provide an incoming call proxy management system and an incoming call proxy method.

  As means for achieving the above-mentioned purpose, two steps of “setting a barrier (call prohibition) area” and “call processing” are required.

<Barrier settings>
Rejecting a call can be considered in two ways: physical blocking and virtual blocking to block radio wave entry. The former is permanently set by installing a physical shield. The second is to install virtual barriers as needed.

  The virtual barrier is installed by the incoming call agent management system that has received the application, and the barrier area is recognized by the “IC tag” and the incoming call agent management system uses “GPS” or the location information of the base station. And is recorded in the barrier area information DB of the incoming call proxy management system for each barrier.

Furthermore, the incoming call proxy management system needs to recognize all the mobile phones targeted for incoming calls within the barrier.
The recognition by the “IC tag” is performed by installing an IC tag sensor (IC tag sensing means) at the entrance / exit of the barrier area, recording the mobile phone number on the IC tag previously attached to the mobile phone, and receiving the terminal when passing through the barrier area. Register in the information DB.
In recognition by “GPS”, a carrier wave signal transmitted from a mobile phone is confirmed by a base station or GPS of the mobile phone and registered in the receiving terminal information DB.

  Since the carrier wave is not transmitted when the power of the mobile phone is turned off, it is not recognized as a receiving terminal in the area. After the power is turned on, it is additionally registered in the receiving terminal information DB.

<Call processing>
The incoming terminal in the barrier area (recognized and registered) is transferred to the call admission / rejection determination means of the incoming call proxy management system. To the transferred caller (caller), a message requesting selection of a subsequent action (message content, etc.) is output together with a message that the other party (callee) of the call cannot be connected because the call is prohibited.

  In addition, a message is output to the receiving terminal in the barrier area after the incoming terminal is out of the barrier area to confirm the content by the fact that the incoming call has been received and the action specified later.

  Specifically, the incoming call proxy management system according to the present invention determines whether or not the call prohibition area registration means for registering the call prohibition area of the mobile phone and whether the destination mobile phone exists in the call prohibition area. When the callee's mobile phone is in the call prohibition area, a call permission / rejection determination means for storing the caller's message instead of sending a call signal to the mobile phone, and the callee's mobile phone is outside the call prohibition area Output means for transmitting the stored message to the mobile phone of the call destination.

  In the present invention, since a call signal is not output to a mobile phone that exists in the call prohibition area, it is possible to prevent a ringing tone from being generated even for a mobile phone in which the manner mode is set or the power is forgotten to be turned off.

  Further, in the incoming call proxy management system according to the present invention, the call prohibition area registration means registers the identification information of the mobile phone base station as the call prohibition area, and the call permission / rejection determination means is registered by the base station of the call destination mobile phone. In the case of the received base station, it is determined that the base station is in the call prohibition area.

  In the present invention, by installing a base station capable of transmitting radio waves only within a limited range, the user can set the jurisdiction of the base station as a call prohibition area or cancel the setting. In addition, since the call prohibition area is set for each base station, it is possible to easily determine whether or not the call is permitted.

  Further, the incoming call proxy management system according to the present invention determines whether or not the mobile phone exists in the call prohibition area by collecting location information of the mobile phone, and receives the mobile phone existing in the call prohibition area as the receiving terminal information. An intra-regional telephone registration means for registering in the database, and the call admission / rejection determination means, when the call destination mobile phone is registered in the receiving terminal information database, replaces the transmission of the calling signal to the mobile phone A message is stored.

  In the present invention, it is possible to quickly determine whether a call is permitted or not by registering a mobile phone that exists in the call prohibition area in advance.

  Preferably, it is possible to set whether or not it is an emergency case from the caller telephone, and the output unit calls the emergency case a predetermined number of times or for a predetermined time. As a result, notifications can be received for emergency matters. In addition, since the number of calls is limited to a predetermined number of times, it is possible to prevent the surroundings from being disturbed by a long ringtone.

  Also, the incoming call proxy management system according to the present invention is characterized in that the output means converts the caller message into text mail by voice recognition and transmits the mail to a communication destination mobile phone.

  In the present invention, since the voice message is converted into characters and sent to the callee by e-mail, the callee can receive the message without ringing the ringtone due to the call request.

  Furthermore, in the incoming call proxy management system according to the present invention, the mobile phone is a mobile phone to which an IC tag storing mobile phone identification information is attached, and the local phone registration means is sent from the IC tag sensing means. The mobile phone identification information is registered in the receiving terminal information database.

  In the present invention, the position information of the mobile phone can be accurately acquired by the IC tag attached to the mobile phone. When used together with the collection of a wide range of position information by the GPS function, the effectiveness is improved.

  In the incoming call proxy management system according to the present invention, the mobile phone is a mobile phone to which an IC tag storing unique IC tag identification information is attached, and the mobile phone number of the user is associated with the IC tag identification information. A mobile mail address and a user information database for storing attribute information, and an advertisement distribution means for transmitting advertisement information for each user attribute, and the regional telephone registration means is an IC tag identification sent from the IC tag sensing means The mobile phone number of the user is extracted by referring to the user information database based on the information and registered in the receiving terminal information database, and the advertisement distribution means is registered in the receiving terminal information database with reference to the user information database. The advertisement information is transmitted to the mail address corresponding to the mobile phone number.

  In the present invention, voluntary call prohibition setting within the call prohibition area can be promoted by combining with advertisement distribution that is beneficial to the user.

  An incoming call proxy method according to the present invention is a call reception proxy method that collects location information of a mobile phone of a communication destination using a computer system and determines whether or not a call is permitted based on the location information. A step of registering the call prohibited area, a step of determining whether or not the callee mobile phone exists in the call prohibition area, and a case in which it is determined that the callee mobile phone exists in the call prohibition area Storing a caller's message instead of sending a call signal to the mobile phone, and transmitting a stored message to the callee's mobile phone when the callee's mobile phone is outside the call prohibition area. It is characterized by including these.

  According to the present invention, it is possible to set whether or not a call can be made in an arbitrary area without providing a power supply control means in the mobile phone, and it is possible to make an emergency contact even in a call prohibited state.

  An incoming call proxy management system according to a first embodiment of the present invention will be described below with reference to FIGS. FIG. 1 is a configuration diagram of each device such as an incoming call proxy management system and a transmission / reception terminal (mobile phone) connected to the system via a network.

  The incoming call proxy management system 1 includes a server device, and is connected to an IC tag sensor 6, a GPS 2, a transmission terminal 3, and a reception terminal (mobile phone) 4 via a communication network 5.

  The incoming call proxy management system 1 includes a transmission / reception unit 11 that performs transmission / reception via the communication network 5, a central processing unit (CPU) 12 that performs operations related to incoming call proxy management, a barrier area information database (DB) 131, and receiving terminal information. The storage unit 13 includes a database (DB) 132, a call record information database (DB) 133, an input unit 14 such as a keyboard, and an output unit 16 such as a display or a printer.

  The central processing unit 12 also includes a transmission / reception processing means (function) 121 that exchanges data with the transmission / reception section 11 and an input / output processing means (function) 122 that exchanges data with the input means 14 and the output means 15. Call prohibition area registration means (function) 123 for registering a call prohibition area (barrier area), regional telephone registration means (function) 124 for registering a mobile phone existing in the barrier area, and mobile phones in the area A call permission / rejection determination unit (function) 125 that rejects an incoming call and executes an alternative process, and an output unit (function) 126 that notifies the call destination that an incoming call has been received.

  The storage unit 13 includes a barrier area information database (DB) 131, a receiving terminal information database (DB) 132, and a call record information database (DB) 133.

Next, an outline of the incoming call proxy method will be described with reference to FIG.
First, a call prohibition area (barrier) is set in the incoming call proxy management system 1 (S01). This setting is performed through a user terminal device (3, 4, etc.) connected to the system 1 via the input means 14 of the system or the communication network 5. When the mobile phone 4 in the area where the barrier is set is detected (S02), the identification information of the mobile phone is registered in the system 1 (S03).

  Then, when a call request is made by designating the mobile phone number of the callee 4 from the calling side phone 3 (S04), the system 1 registers that the mobile phone exists in the area where the barrier is set. If it is registered, the caller 3 is notified of the call rejection (S05).

  At this time, the message is connected to the system 1 as a transfer destination and recorded (S06). When the system 1 detects that the destination mobile phone has gone out of the barrier, the system 1 calls the mobile phone and plays a message (S07).

Next, the operation of the incoming call proxy management system 1 will be described.
<Preparation setting work>
First, the basic data for the barrier setting requested by the user is input. This data is input from the input unit 14 as location information of a place where a barrier is to be set, and is stored in the barrier region information DB 131 via the call prohibition region registration unit 123. Instead of inputting from the input means 14, it may be input via a user terminal (not shown). For example, a user such as a store performs prohibition or permission of calling in this area through the user terminal with respect to the location information of his / her store registered in advance.

  In the setting of the barrier position, the “GPS” method using GPS position information and identification information of a wireless IC tag (hereinafter referred to as an IC tag) such as an RFID tag attached to a mobile phone are passed through an IC tag sensor 6. Either one of the “IC tag” methods to be read or a combination of both are used.

(GPS method)
FIG. 5 is an explanatory diagram of a data configuration of the barrier area information DB 131 based on the “GPS” method. Barrier NO. (Identification information) is taken and longitude and latitude information is stored. As a setting method, a map is displayed on the terminal, and a barrier setting area is designated on the map so that longitude and latitude information of the area is stored. Note that the base station number may be registered instead of the longitude and latitude information.

(IC tag method)
The IC tag detector 6 is installed in a place where it is necessary to control a mobile phone call such as a train station or a building such as a concert hall or a car driver's door. A plurality of IC tags 6 are provided if necessary, such as doorways, and entry / exit into the call prohibited area is managed by detecting the passing direction.

  The mobile phone number is stored in the IC tag, and the IC tag detector 6 reads the mobile phone number of the IC tag, transmits it to the incoming call proxy management system 1, and transmits the barrier via the regional telephone registration means 124. Register in the area information DB 131.

  FIG. 8 is an explanatory diagram of the data structure of the barrier area information DB 131 based on the “IC tag” method. For each identification information of the IC tag sensor 6, a flag indicating whether or not the area is currently in a call prohibition state is stored, and a mobile phone number in this area can be stored. This flag is operated by a user such as a store or a concert performer in which an IC tag sensor is installed. It is preferable that the flag processing and the storage processing of the mobile phone number in the area are performed independently. This is because the call can be allowed until the start time of the concert hall or the like, and the call can be prohibited by flag operation after the start.

  The data stored in the IC tag may be a unique identification code of the IC tag instead of the mobile phone number. A similar identification code (for example, a manufacturing number of the cellular phone) is stored in advance in the cellular phone, and the identification code of the IC tag and the telephone number are collated on the system 1 side. In this way, since the telephone number is not immediately acquired by the IC tag sensor, security is improved.

<In-barrier phone detection process>
Next, the identification information of the telephone set within the area is periodically collected by the in-region telephone registration unit 124 when the GPS method is used, and is collected every time the IC tag sensor 6 passes when the IC tag method is used. Stored in the receiving terminal information DB 132. FIG. 6 is an explanatory diagram of the data structure of the receiving terminal information DB 132. The identification information of the mobile phone (receiving terminal) in the call prohibition area is stored. Note that the mobile phone identification information includes a telephone number, a manufacturing number, a unique IP address, and the like.

Next, the call permission determination process and the message notification process will be described with reference to FIGS.
<Call acceptance / rejection determination process>
When a call request is received from the caller telephone, the call admission / rejection determination unit 125 is activated, and first, it is searched whether or not the callee mobile phone identification information exists with reference to the receiving terminal information DB 132 (S101). . If the mobile phone identification information of the call destination exists, a call rejection notification is made to the caller (S102). Next, when there is a transmission item of the caller (S103), the transmission item is stored in the call record information DB 133 (S104). In addition, the call destination mobile phone is notified by email or the like that the call record has been saved (S105). FIG. 7 is an explanatory diagram of the data structure of the call record information DB 133. The message content is stored as audio data for each receiving terminal identification number (mobile phone identification information of the called party).

  On the other hand, if there is no mobile phone identification information of the call destination in the receiving terminal information DB 132 in step S101, the call is permitted and the line is connected (S106).

<Message notification processing>
When the transmission item is recorded in step S104, the output means 126 periodically monitors whether or not the call destination mobile phone has gone out of the call prohibited area (S201), and when it has gone out of the area (S201). "Y"), the message stored in the call record information DB 133 is sent to the callee mobile phone 4 (S202).

  As a result, when the call destination is within the call prohibition area, the call destination can know that there is an incoming call, and can listen to the stored message when the call destination goes out of the call prohibition area.

  In the above description, in the in-barrier phone detection process, the identification numbers of the phones in the area are periodically collected. However, when a call request is made, the location information of the mobile phone is collected. May be. Further, when storing the message in step S104, it is possible to input whether or not it is an emergency case, and in the case of an emergency case, the call may be made only a predetermined number of times or for a predetermined time. This allows the called party to read the message immediately.

  Further, instead of the output means described above, mail transmitting means for converting the caller message into text mail by voice recognition and transmitting the mail to the communication destination mobile phone may be provided. As a result, the called party can receive a message immediately without disturbing the surroundings by mail.

  According to the present embodiment, a call prohibited area is registered in advance, a call destination telephone in the area is determined based on position information by GPS or a base station, and a call connection is not made to a telephone in the area. It is possible to prevent the surroundings from being disturbed by a ringing tone (ringing tone) due to forgetting to set the manner mode. In addition, by installing a base station that can transmit radio waves only within a limited range, the user can set the jurisdiction of the base station as a call prohibition area or cancel the setting.

  Next, a second embodiment of the present invention will be described. FIG. 9 is an apparatus configuration diagram of the call reception proxy system according to the present embodiment. An advertisement distribution means (function) 127, a user information database (DB) 134, and an advertisement information database (DB) 135 are added to FIG. Other apparatus configurations are the same as those in the first embodiment.

  In this configuration, as a pre-registration, the mobile user connects to the server from the mobile phone and performs user registration. User information is stored in the user information DB 134 of the system 1.

  FIG. 10 is a data configuration example of the user information DB 134. In addition to user identification information such as user ID, IC tag identification code, user name, telephone number, mail address, etc., user attribute information such as age, gender, hobby, etc., and attribute classification that is user group identification information based on this user attribute information The number is stored.

  In the user information setting process, when a user accesses the system 1 via a mobile phone, an IC tag identification code is transmitted from the mobile phone, and the user registers user identification information and attribute information along a user registration screen. The IC tag identification code may be read from the IC tag via the mobile phone interface or may be stored in advance in the mobile phone. Alternatively, a unique identification code may be transmitted from the system 1 and written to the IC tag via a mobile phone.

  On the other hand, the advertiser registers advertisement information to be distributed to the user in the user layer. This advertisement information is stored in the advertisement information DB 135 of the system 1. FIG. 11 is a data configuration example of the advertisement information DB 135. Advertisement ID, advertisement content, attribute classification of distribution target user layer, barrier No. And delivery conditions are saved.

In the above configuration, the regional telephone registration means 124 refers to the user information DB 134 based on the IC tag identification code sent via the IC tag sensor 6 and extracts the corresponding telephone number to obtain the barrier area. Register in the information DB 131 . Alternatively, the location information of the mobile phone may be collected directly via GPS and registered in the barrier area information DB 131 .

  Then, the call admission / rejection determination unit 125 executes call control by the same processing as in the first embodiment.

Next, the advertisement distribution process will be described.
Ad distribution synthetase stage 127 is periodically activated, with reference to the advertisement information DB 135, distribution target barrier No. 8 is extracted, and the state of the permission / refusal flag in the barrier area information DB 131 illustrated in FIG. 8 is extracted, and it is determined whether or not the distribution condition is satisfied. The barrier No. Extract phone numbers registered in. Then, referring to the user information DB 134, it is determined whether or not the attribute classification of the user corresponding to the telephone number matches the attribute classification of the advertisement. Serve ads to.

  Through the above processing, it is possible to detect a user existing in the vicinity of the advertiser's store or in a barrier in the store, and to effectively distribute the advertisement information to the user. With this distribution service, for example, when the user receives the advertisement, the user is provided with a merit by offering a service such as receiving a discount on the product by presenting the advertisement mail to the distributor of the distribution source. It is possible to promote registration in the incoming call proxy management system.

  The present invention is not limited to the above-described embodiments, and can be implemented with various modifications without departing from the scope of the invention.

  For example, the IC tag sensor is applicable not only to trains but also to public transportation in general such as buses. Further, instead of installing at the ticket gate, it may be installed near the door of the vehicle.

  Because it is possible to grasp public transportation and road conditions, it is possible to make recommendations to government agencies and businesses such as new transportation systems. Alternatively, the consulting company may make recommendations to the government office regarding regional development plans and transportation network development.

  Further, if an IC tag detector is attached only to the driver's seat side of the car as an individual mobile body, it is possible to prohibit only the driver's call without prohibiting the passenger's seat.

  Furthermore, since the position of the customer can be grasped in detail and effectively by the IC tag method, it can be used for PR / POS information management of sponsors (shops, etc.).

  Also, as a merit for users, for example, from the organizer after the concert and sports, “Thank you for today. The next event will be held on the month of the month. You may make it deliver a message.

  In addition, it can be used for various data collection. For example, attendance and attendance management at schools, companies, etc., market surveys such as age groups of visitors to specific locations, days of the week to enter, time zones, and regional characteristics may be grasped.

  In addition, a store or the like can grasp a purchase layer according to a time zone, and can grasp not only a buyer but also a layer who does not enter a store and purchase. This makes it possible to conduct market research not only on the purchase level of stores, but also on the level of purchase or interest.

1 is a configuration diagram of an incoming call proxy management system according to an embodiment of the present invention and each device such as a transmission / reception terminal (mobile phone) connected to the system via a network. It is explanatory drawing of the incoming call proxy method by embodiment of this invention. It is a flowchart which shows the process sequence of the call permission determination means of FIG. It is a flowchart which shows the process sequence of the output means of FIG. It is explanatory drawing of the data structure of the barrier area | region information DB131 of FIG. 1 (in the case of a GPS system). It is explanatory drawing of a data structure of receiving terminal information DB132 of FIG. It is explanatory drawing of a data structure of call record information DB133 of FIG. It is explanatory drawing of the data structure of barrier area | region information DB131 of FIG. 1 (in the case of an IC tag system). It is a block diagram of each apparatus, such as the incoming call proxy management system by the 2nd Embodiment of this invention, and the transmission / reception terminal (cellular phone) connected with this system via a network. It is explanatory drawing of a data structure of user information DB134 of FIG. It is explanatory drawing of the data structure of advertisement information DB135 of FIG.

Explanation of symbols

1 Incoming call proxy management system 2 GPS
DESCRIPTION OF SYMBOLS 3 Transmission terminal 4 Reception terminal 5 Communication network 6 IC tag sensor 11 Transmission / reception part 12 Central processing part 13 Memory | storage part 14 Input means 15 Output means 121 Transmission / reception processing means 122 Input / output processing means 123 Call prohibition area registration means 124 Intra area telephone registration Means 125 Call permission / rejection judgment means 126 Output means 127 Advertisement distribution means 131 Barrier area information DB
132 Receiving terminal information DB
133 Call record information DB
134 User information DB
135 Advertising information DB

Claims (1)

An incoming call proxy management system for setting permission / inhibition of a call in an arbitrary area of a mobile phone to which an IC tag storing unique IC tag identification information is attached,
A user information database for storing the user's mobile phone number, mobile mail address, and user attribute classification in association with the IC tag identification information;
A barrier area information database for storing a flag indicating whether or not calling is prohibited for each barrier area identification information;
An advertisement information database for storing the barrier area identification information, the advertisement information to be distributed, and the attribute classification of the user to be distributed;
A user's mobile phone number is extracted by referring to the user information database based on the IC tag identification information sent from the IC tag sensing means provided for each barrier area, and the mobile phone number is extracted from the barrier. Intra-area telephone registration means for registering in association with the barrier area identification information in the area information database;
Means for setting the barrier area as a call prohibition area by setting the flag of the barrier area information database;
Is activated when there from the call source telephone of the call request, said determining whether there the call prohibition region, when the call destination mobile phone is present in the call prohibition region is to the mobile phone Call permission / rejection determination means for storing a caller's message instead of sending a call signal;
If the message is stored monitors whether the called party phone goes out call prohibition region, the call destination pre SL message when a call destination mobile phone is out of the call prohibition region While sending to a mobile phone, in the case of urgent requirements, an output means for calling only a predetermined number of times or a predetermined time
A mobile phone number that is periodically activated, refers to the advertisement information database, extracts barrier area identification information to be distributed, and is registered in association with the extracted barrier area identification information from the barrier area information database Next, the user attribute database is extracted by referring to the user information database, and the user attribute category corresponding to the extracted barrier area identification information is extracted. An advertisement distribution means for determining whether or not the attribute classification matches, and transmitting the advertisement information to the mobile e-mail address of the user ,
An incoming call agent management system characterized by comprising:

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