JP2022046882A - Telephone contact coordination system - Google Patents

Abstract

To provide a telephone contact coordination system capable of achieving an appropriate telephone contact according to a situation of a visitor to a website.SOLUTION: A user who uses a customer terminal 170 accesses a website provided by a business to a web server 180. A telephone contact coordination server 100 causes the customer terminal 170 to display a call-back screen to ask the user if he/she needs a callback. The user inputs the necessity/unnecessity of the telephone from a business person in charge on a response screen. The input result is transmitted to the telephone contact coordination server 100 from the customer terminal 170. The telephone contact coordination server 100 tells the need for a call back to a business terminal 190 used by the business person in charge.SELECTED DRAWING: Figure 1

Description

The present invention relates to a technique for fostering a connection with a visitor to a website.

Many companies have a web page (hereinafter referred to simply as "inquiry page") for "inquiries" on their website. Users who are interested in the services provided by the company (hereinafter referred to as "visitors") access the inquiry page and fill in what they want to hear on the inquiry page. The person in charge of the company (hereinafter referred to simply as "person in charge") may answer the question from the visitor by e-mail, or may call the visitor back and answer the question directly. ..

Japanese Unexamined Patent Publication No. 2019-175264

Even if the person in charge calls the visitor, the call may not be connected due to the circumstances of the visitor. In addition, some visitors like to receive explanations over the phone from the person in charge, while others do not want them to call.

For visitors who do not want to be contacted by phone, telephone contact from the person in charge may be annoying. Even a visitor who wants to be contacted by phone may not always be able to answer the phone. If the timing of the call is not correct, the call cannot be answered, and as a result, many of the calls from the person in charge are wasted.

In recent years, as a result of the diversification of contact methods such as e-mail and SNS (Social Networking Service), the number of people who are not good at telephone is increasing. In particular, many people ignore incoming calls from unknown numbers, and this background also accelerates the decline in the call connection rate. Receiving incoming calls from unknown numbers is annoying for visitors, and a vicious cycle of hesitating to make inquiries is expected because they dislike such persistent calls.

The present invention is an invention completed based on the above-mentioned problem recognition, and a main object thereof is to provide a technique for supporting appropriate telephone communication to a visitor.

In the telephone contact adjustment system of the present invention, when a visitor accesses a predetermined web page of a website operated by a service provider, in addition to the predetermined web page, a call-back screen related to telephone call back is displayed on the visitor's communication terminal. A return request display unit for displaying, a return request reception unit that accepts input of return request information including the necessity of a call from the service provider to the return screen, and a communication terminal of the service provider for return request information. It is equipped with a return request notification unit to be sent to.

According to the present invention, it becomes easy to realize appropriate telephone communication according to the situation of the visitor.

It is a hardware configuration diagram of the telephone contact adjustment system. It is a functional block diagram of a telephone contact adjustment server. It is a data structure diagram of telephone schedule information. It is a screen view of the inquiry screen. It is a screen view of a folding screen. It is a sequence diagram which shows the flow from inquiry to adjustment of call-back telephone contact.

FIG. 1 is a hardware configuration diagram of the telephone communication adjustment system 200.
The telephone contact adjustment system 200 includes a customer terminal 170, a web server 180, a corporate terminal 190, and a telephone contact adjustment server 100. The web server 180 is a website operated by the company X1 (service provider). The customer terminal 170 is a communication terminal used by a visitor who accesses the web server 180 of the company X1. As a visitor, a user who is a customer of company X1 or a potential customer is assumed. The customer terminal 170 may be any computer having a communication function such as a smartphone, a tablet computer, a desktop PC, or a laptop PC, but the customer terminal 170 of the present embodiment will be described as a smartphone.

The corporate terminal 190 is a communication terminal used by the person in charge of the company X1. The corporate terminal 190 may also be an arbitrary computer, but the corporate terminal 190 in the present embodiment will be described as a laptop PC. The telephone contact adjustment server 100 assists the telephone contact (call back) from the person in charge to the visitor. The telephone contact adjustment server 100 will be described as being operated and managed by an entity different from the company X1.

The flow of the telephone contact adjustment service in this embodiment will be briefly described. The visitor first accesses the "inquiry page", which is one of the web pages of the company X1 (S1). When the visitor inputs a question on the inquiry page, the web server 180 notifies the telephone contact adjustment server 100 that the inquiry has been made (hereinafter referred to as "start notification") (S2).

When the telephone contact adjustment server 100 receives the start notification, the customer terminal 170 displays a return screen (described later) (S3). On the call back screen, the visitor inputs whether or not he / she wants the person in charge of the company X1 to make a call back. The input content is returned from the customer terminal 170 to the telephone contact adjustment server 100 as return request information (S4). The telephone contact adjustment server 100 conveys return request information to the company terminal 190 used by the person in charge of the company X1 by e-mail or the like (S5). The person in charge calls the visitor when the visitor wants a call back. The visitor can also set a time zone in which he / she wants to call back (hereinafter, simply referred to as “desired time”), but the details will be described later.

FIG. 2 is a functional block diagram of the telephone communication adjustment server 100.
Each component of the telephone communication coordination server 100 includes an arithmetic unit such as a CPU (Central Processing Unit) and various co-processors, a storage device such as a memory and a storage, and a wired or wireless communication line connecting them. It is realized by hardware and software that is stored in a storage device and supplies processing instructions to a processor. The computer program may be composed of a device driver, an operating system, various application programs located on the upper layer thereof, and a library that provides common functions to these programs.
Each block described below shows a block for each function, not a configuration for each hardware.

The telephone communication adjustment server 100 includes a communication unit 102, a schedule management unit 104, and a data storage unit 106.
The communication unit 102 is in charge of communication processing with the customer terminal 170 or the like via the wireless communication network. The data storage unit 106 stores various types of data. The schedule management unit 104 manages the schedule related to the call back. The schedule management unit 104 also functions as an interface between the communication unit 102 and the data storage unit 106.

The communication unit 102 includes a transmission unit 108 that transmits various information to an external device such as a customer terminal 170, a reception unit 110 that receives various information from the external device, and a call control unit 112. The call control unit 112 relays a call by the visitor and the person in charge by VoIP (Voice over Internet Protocol).

The receiving unit 110 includes a return request receiving unit 124 and a non-returning receiving unit 126.
The return request reception unit 124 receives the return request information as input contents on the return screen (described later) from the customer terminal 170. The non-reception unit 126 receives the non-reception notification from the corporate terminal 190. The non-cancellation notification is a notification indicating that the person in charge cannot call the visitor back. The receiving unit 110 receives various information, not limited to the return request information and the non-notification.

The transmission unit 108 includes a call back display unit 114, a call back request notification unit 116, a confirmation notification unit 118, a call assist unit 120, and a non-cancellation notification unit 122.
The wrapping display unit 114 causes the customer terminal 170 to display the wrapping screen by transmitting the web data of the wrapping screen (described later) to the customer terminal 170. The return request notification unit 116 sends an e-mail containing the return request information obtained from the visitor to the corporate terminal 190. The return request information is not limited to e-mail, but may be transmitted to the corporate terminal 190 by other communication means such as SMS (Short Message Service). After the visitor informs the desired time, the person in charge sets a scheduled time that matches the desired time and transmits the scheduled time from the corporate terminal 190 to the telephone contact adjustment server 100. The transmission unit 108 of the telephone communication adjustment server 100 notifies the visitor (customer terminal 170) of the scheduled time in advance. As a result, the visitor who desires a call back can know when the person in charge of the company X1 will call back.

The confirmation notification unit 118 sends a confirmation notification to the person in charge's corporate terminal 190 before the scheduled time when the person in charge calls the visitor, for example, 10 minutes before the scheduled time. Confirmation notices can alert the person in charge to remember to make a call.

The call assisting unit 120 can also send a call notification to the corporate terminal 190 by e-mail. Call notifications include a call link (call interface) that identifies the visitor. A call link is a URI (Uniform Resource Identifier) that identifies a visitor. When the person in charge touches the call link included in the call notification, the call instruction is transmitted from the corporate terminal 190 to the telephone contact adjustment server 100. Upon receiving the call instruction, the call control unit 112 calls the visitor to establish a call between the person in charge and the visitor. A confirmation notification including a call link may be transmitted as a call notification. The person in charge may call the visitor directly without using the call link.

When the non-reception unit 126 receives the non-progress notification from the person in charge, the non-notification unit 122 transmits the non-cancellation notification to the visitor by SMS. The disability notification unit 122 may forward the disability notification from the person in charge to the visitor as it is, but sends a predetermined fixed phrase indicating that the call cannot be made to the visitor's customer terminal 170 as a disability notification. You may. The transmission unit 108 transmits not only the above-mentioned various information but also various information to the external device.

FIG. 3 is a data structure diagram of the telephone schedule information 130.
The telephone schedule information 130 is stored in the data storage unit 106. The telephone schedule information 130 is prepared for each service provider. The telephone schedule information 130 in FIG. 3 relates to the company X1. The start notification sent from the web server 180 to the telephone contact coordination server 100 includes the visitor's name and telephone number. The return request information transmitted from the customer terminal 170 to the telephone contact adjustment server 100 includes the necessity of the return call and the desired time (time zone in which the return call is desired). The schedule management unit 104 registers the schedule of the call back in the telephone schedule information 130 each time the call back request information to the effect that the call back is desired is received.

The return request notification unit 116 notifies the person in charge of the company X1 of the return request information. The person in charge refers to the desired time and notifies the telephone contact adjustment server 100 of the scheduled time of the call back. The transmission unit 108 of the telephone communication adjustment server 100 notifies the visitor of the scheduled time by SMS.

According to the telephone schedule information 130 in FIG. 3, the visitor (Jiro Sanmon) requests a call back from the person in charge with "15:00 to 17:00" as the desired time after accessing the inquiry page for company X1. is doing. On the other hand, the person in charge sets the scheduled time "15:30". The visitor (Jiro Sanmon) expects that this will result in an incoming call from the person in charge of company X1 at 15:30.

The visitor (Takamatsu Kogyo) wants a call back between "10:00 and 15:00". On the other hand, the person in charge has not yet set the scheduled time for the call back.

The schedule management unit 104 deletes the corresponding data from the telephone schedule information 130 when the scheduled time for the call back is reached. For example, at 15:30, the schedule management unit 104 deletes the data related to the visitor (Jiro Sanmon) from the telephone schedule information 130.

FIG. 4 is a screen view of the inquiry screen 140.
The inquiry screen 140 is a web page for inquiries provided independently by the company X1. The inquiry screen 140 includes a question input area 142 and a send button 144. The design of the inquiry screen 140 is arbitrary. On the inquiry screen 140 of FIG. 4, the visitor inputs four items of "company name or name", "telephone number", "email address", and "inquiry content", and then touches the send button 144. At this time, the web server 180 receives the input data of the inquiry screen 140 from the customer terminal 170.

In the present embodiment, when the send button 144 is touched, the software module (hereinafter referred to as "notification module") resident in the web server 180 in advance has at least "company name or name" and "telephone number". A start notification including the above is transmitted to the telephone contact adjustment server 100 (S2 in FIG. 1). The notification module may be formed, for example, as a simple software module by JavaScript that is executed when the submit button 144 is touched. When the visitor finishes inputting to the inquiry screen 140 and touches the send button 144, in other words, when the input is confirmed, the notification module is activated to send a start notification.

FIG. 5 is a screen view of the folded screen 150.
When the receiving unit 110 receives the start notification, the return display unit 114 transmits the web data of the return screen 150 to the customer terminal 170. The format of the return screen 150 is designed by the operator of the telephone contact adjustment server 100 in response to the request of the company X1 (service provider). The return screen 150 is popped up on the customer terminal 170. From the visitor's point of view, when the send button 144 is touched after inputting various data on the inquiry screen 140, the return screen 150 is displayed on the inquiry screen 140.

The return screen 150 includes a necessity designation area 152 and a time designation area 154. The visitor inputs in the necessity / non-designated area 152 whether or not he / she wants to call back from the person in charge of the company X1. When a call back is desired, the input to the timed area 154 is enabled. When requesting a call back, the visitor enters the desired time for the call back. After completing the input, the visitor touches the send button 156.

The input content on the return screen 150 is transmitted from the customer terminal 170 to the telephone contact adjustment server 100 as return request information. The return request reception unit 124 receives the return request information, and the return request notification unit 116 generates a return notification 160 (return unnecessary notification 160A or return necessary notification 160B) based on the content of the return request information. The return notification 160 is an e-mail, but may be a text message by SMS or the like.

When the call back is not desired, the call back request notification unit 116 sends a call back unnecessary notification 160A indicating that the visitor does not want the call back to the corporate terminal 190. The schedule management unit 104 does not register the data related to the visitor's inquiry in the telephone schedule information 130 when the call back is not requested. The call-back unnecessary notification 160A shown in FIG. 5 includes the date and time when the inquiry was made, the name of the visitor who made the inquiry, and a fixed phrase indicating that the call-back call is unnecessary.

When a call back is requested, the call back request notification unit 116 sends a call back necessary notification 160B indicating that the visitor wants a call back to the corporate terminal 190. The schedule management unit 104 newly registers the data regarding the visitor's request for return in the telephone schedule information 130. The call back requirement notification 160B shown in FIG. 5 includes the date and time when the inquiry was made, the name of the visitor who made the inquiry, the desired time, and a fixed phrase indicating that a call back is required.

The call back notification 160 includes a rejection link 162 (URI). The person in charge clicks the rejection link 162 when he / she does not intend to make a telephone call to this visitor. When the rejection link 162 is clicked, a rejection notification is sent from the corporate terminal 190 to the telephone contact adjustment server 100. For example, a person in charge may not want to call back because he or she knows in advance that he or she is a troubled visitor. When the refusal notification is received, the schedule management unit 104 deletes (cancels) the data registered earlier from the telephone schedule information 130. The non-notification unit 122 of the telephone contact adjustment server 100 said to the visitor who was the target of the call refusal, "We are currently receiving many inquiries, and we cannot call back from company X1, so please be patient." An e-mail containing a fixed phrase such as may be sent to the customer terminal 170.

FIG. 6 is a sequence diagram showing a flow from an inquiry to adjustment of a call back call.
The visitor accesses the inquiry screen 140 provided by the web server 180 from the customer terminal 170 (S10). The web server 180 transmits the inquiry screen 140 (web page) to the customer terminal 170 (S12). The visitor touches the send button 144 after inputting data for each input item indicated by the inquiry screen 140 (S14).

The customer terminal 170 transmits the input content to the web server 180 (S16). The web server 180 transmits a start notification to the telephone contact adjustment server 100 (S18). The call back display unit 114 of the telephone contact adjustment server 100 transmits the call back screen 150 (web page) to the customer terminal 170 (S20). The visitor touches the send button 156 after inputting data (return request information) for various input items shown on the return screen 150 (S22).

The customer terminal 170 transmits the call back request information including the necessity of the call back to the telephone contact adjustment server 100 (S24). The return request notification unit 116 transmits a return notification 160 indicating the return request information to the corporate terminal 190 (S26). The person in charge of the corporate terminal 190 can immediately know whether or not the visitor who has made an inquiry to the company's site needs a call back by the call back notification 160.

When the visitor does not want to call back, the call back request notification unit 116 sends a call back unnecessary notification 160A (see FIG. 5) to the person in charge. When the visitor wishes to make a call back, the call back request notification unit 116 sends a call back necessary notification 160B (see FIG. 5) to the person in charge. The person in charge may call the visitor directly without going through the telephone contact adjustment server 100, or may call the visitor via the telephone contact adjustment server 100.

The call assisting unit 120 transmits the call notification to the person in charge at an arbitrary timing after transmitting the call back necessary notification 160B. When the person in charge clicks the call link included in the call notification, the call control unit 112 calls the visitor to relay the call between the person in charge and the visitor. In addition, the call link may be included in the call back required notification 160B.

[Summary]
The telephone contact adjustment system 200 has been described above based on the embodiment.
While it is convenient to make inquiries by text such as e-mail and get answers to them, it is often easier to communicate by telephone. In addition, as a person in charge of company X1, there is an advantage that it is easy to make a "connection with a customer" by exchanging a conversation with a visitor who is a potential customer. On the other hand, the visitor himself may not be asking for a call, and making a call may not always be beneficial to the visitor.

According to the telephone contact adjustment system 200, first, a visitor PA who is interested in the service of the company X1 but does not want to make a call back can be treated so that the person in charge does not make a call. The person in charge can make a call to the visitor PB who wants to call back at the right time according to the convenience of the visitor PB. Visitor B may be wary of incoming calls from unknown phone numbers, but the person in charge will call you after telling you that you want a call back, so you can receive the call with confidence. ..

The company X1 can entrust the telephone contact adjustment server 100 with the schedule management related to the call back. The company X1 can easily use the service provided by the telephone contact adjustment server 100 by simply setting the inquiry screen 140 of the company to activate the notification module when the transmission button 144 is touched.

If there are many input items on the inquiry screen 140, the visitor may find the input work troublesome and hesitate to make an inquiry. For this reason, if a request for a call back is input as a part of the input items of the inquiry screen 140, the CV (Conversion Rate) rate will be lowered. In the present embodiment, the data input to the inquiry screen 140 is completed, the transmission button 144 is touched to confirm the input, and then the return screen 150 is displayed. After telling the company X1 that he / she wants to make an inquiry on the inquiry screen 140, an additional question is asked, "By the way, do you want me to call you back?" While keeping the input interface of the inquiry screen 140 simple, by asking additional questions about the call back on the call back screen 150 after inputting, the request for the call back can be made without increasing the psychological barrier to the visitor's inquiry. I can hear it.

The present invention is not limited to the above-described embodiment or modification, and the components can be modified and embodied within a range that does not deviate from the gist. Various inventions may be formed by appropriately combining a plurality of components disclosed in the above-described embodiments and modifications. In addition, some components may be deleted from all the components shown in the above embodiments and modifications.

[Modification example]
In this embodiment, the description is given to the company X1 that provides the service and the visitor who has accessed the website of the company X1. Visitors are not limited to service provider customers or potential customers. For example, when a parent or student makes an inquiry to the school that operates the website, the return screen 150 may be provided to the visitor such as the parent or guardian. Alternatively, even when a citizen accesses an administrative agency such as a tax office, the person in charge of the administrative agency can make a call back at his / her convenience as well as the citizen. In addition, it can be applied to corporate recruitment applications.

It is possible to provide a call-back telephone adjustment service by the telephone contact adjustment server 100 even on a website that collectively provides a plurality of service providers. For example, on a web page that introduces a plurality of restaurants, a visitor may want to confirm "Is it possible to enter the restaurant in a wheelchair?" If you want to know more about wheelchair size, whether there are steps, seats in a wheelchair, etc., you may want to call the restaurant for more information. On the other hand, it may be difficult for restaurants to contact customers by telephone during busy times, before opening, and after closing. By using the telephone contact adjustment server 100, the clerk of the restaurant can talk on the telephone at a time zone convenient for both the clerk and the visitor.

In the present embodiment, it has been described that the return screen 150 is displayed when the visitor accesses the inquiry screen 140. The web page that triggers the display of the return screen 150 is not limited to the inquiry screen 140. For example, when a visitor accesses the product introduction page of company X1, or when a predetermined time (eg, 5 minutes) has passed since the visitor accessed the product introduction page, the telephone contact adjustment server 100 "If you like, the person in charge". The return screen 150 including the content "Would you like me to call you for the product description?" May be displayed on the visitor's customer terminal 170.

The company X1 itself may operate the telephone contact adjustment server 100. Alternatively, the web server 180 and the telephone communication coordination server 100 may be the same server. For example, when the transmission button 144 is touched after inputting to the inquiry screen 140, the web server 180 may display the return screen 150 on the customer terminal 170 as it is.

The confirmation notification unit 118 may send a confirmation notification including a call link to the visitor to the corporate terminal 190. When the person in charge receives the confirmation notice before the scheduled time, he / she can talk to the visitor simply by clicking the call link included in the confirmation notice. In this case, the person in charge does not need to remember the telephone number of the visitor, so he / she can easily make the necessary telephone call to the other party even when he / she is away from home.

When the person in charge receives the return necessary notification 160B, the person in charge may send the scheduled time from the corporate terminal 190 to the telephone contact adjustment server 100. The transmission unit 108 of the telephone communication adjustment server 100 may notify the customer terminal 170 of the scheduled time of the return call from the person in charge by SMS or the like. Further, the person in charge may notify the telephone contact adjustment server 100 of a plurality of scheduled times. For example, it is assumed that the person in charge notifies the telephone contact adjustment server 100 of the scheduled return time such as "the first candidate is 15:30 and the second candidate is 16:30" according to the desired time of the visitor. At this time, the transmitter 108 of the telephone contact adjustment server 100 says, "There is a call back from the person in charge of company X1 at around 15:30. If you do not come, call back again at 16:30. You may send a written notification such as "I will do it" to the customer terminal 170.

The person in charge may send a disapproval notification from the corporate terminal 190 to the telephone contact adjustment server 100 when the call back cannot be made even at the scheduled time. When the non-receivable unit 126 receives the non-profit notification, the non-profit notification unit 122 may send a non-progress notification indicating that the call back cannot be made from the person in charge to the customer terminal 170. When the person in charge receives the confirmation notice, the person in charge may send the notice of disapproval to the telephone contact adjustment server 100 by replying to the effect that it is not possible. When the call back is not possible, the telephone contact adjustment server 100 may request the visitor to reset the desired time for the call back. The wrapping display unit 114 may cause the customer terminal 170 to redisplay the wrapping screen 150. When the desired time for the call back is reset, the schedule management unit 104 updates the telephone schedule information 130.

The confirmation notification unit 118 of the telephone communication adjustment server 100 may send a confirmation notification to the customer terminal 170 (visitor) at a predetermined time before the scheduled time, for example, 5 minutes before the scheduled time.

When the person in charge cannot make a call with the visitor even though the person in charge calls the visitor back, a call failure notification may be sent to the telephone contact adjustment server 100. In this case, the telephone contact adjustment server 100 may reset the desired time by asking the visitor to reset the desired return call time.

The telephone contact coordination server 100 may collect information about bad customers from a plurality of service providers. For example, it is assumed that the information that the visitor PT has many troubles is transmitted from the company X1 to the telephone contact adjustment server 100. When the same visitor PT accesses another company X2, the telephone contact coordination server 100 may inform the person in charge of the company X2 that the visitor PT may be a bad customer. For example, the phrase "This visitor may have had trouble with another service in the past" may be included in the return requirement notification 160B. In this case, the person in charge of the company X2 can take measures such as refusing the call back in advance in order to avoid trouble. According to such a control method, the telephone contact adjustment server 100 can effectively reduce the work load of each company by collectively managing the customer information obtained from many companies.

An advertising space may be provided on the folded screen 150. The telephone contact adjustment server 100 makes a paid advertisement contract with the advertiser, and displays the advertisement placed by the advertiser on the return screen 150. When the company X1 makes a free contract with the operator of the telephone contact adjustment server 100, an advertisement of another company may be displayed on the company's return screen 150. When the company X1 makes a paid contract with the operator of the telephone contact adjustment server 100, the advertisement of another company may not be displayed on the return screen 150.

100 Telephone communication adjustment server, 102 communication unit, 104 schedule management unit, 106 data storage unit, 108 transmission unit, 110 reception unit, 112 call control unit, 114 call back display unit, 116 call back request notification unit, 118 confirmation notification unit, 120 Call assistance unit, 122 Impossible notification unit, 124 Call back request reception unit, 126 Impossible reception unit, 130 Telephone schedule information, 140 Inquiry screen, 142 Question input area, 144 Send button, 150 Return screen, 152 Necessity designation area, 154 Timed area, 156 send button, 160 call back notification, 160A call back not required notification, 160B call back required notification, 162 reject link, 170 customer terminal, 180 web server, 190 corporate terminal, 200 telephone contact adjustment system

Claims (8)

When a visitor accesses a predetermined web page of a website operated by a service provider, a call-back display unit for displaying a call-back screen regarding call call-back on the visitor's communication terminal in addition to the predetermined web page, and a return display unit.
A return request reception unit that accepts input of return request information including the necessity of a call from the service provider from the visitor to the return screen.
A telephone contact adjustment system including a return request notification unit that transmits return request information to the communication terminal of the service provider. The telephone contact according to claim 1, wherein the call-back request reception unit receives information specifying a time zone in which the call is desired from a visitor who wishes to make a call as a part of the call-back request information. Adjustment system. The predetermined web page is a page for inputting inquiries to the service provider.
The telephone contact adjustment system according to claim 1 or 2, wherein the return display unit displays the return screen when the visitor confirms the input of an inquiry on the predetermined web page. In addition to the first server that serves as the website of the service provider, a second server that manages the call-back schedule is included.
The first server or the second server includes the folding display unit.
The second server is
With the above-mentioned return request reception department,
The telephone contact adjustment system according to claim 2, further comprising the return request notification unit. The second server further
The telephone contact adjustment system according to claim 4, further comprising a confirmation notification unit for transmitting a confirmation notification to the service provider before the start of the time zone in which the visitor desires to make a call. The second server further
A call control unit that relays the call between the service provider and the visitor,
A call assisting unit that sends a call notification including a call interface to the service provider when the visitor wishes to make a call.
The call control unit is characterized in that when the service provider selects the call interface included in the call notification, the service provider calls the visitor to relay the call between the service provider and the visitor. The telephone contact coordination system according to claim 4 or 5. The second server further
When the visitor specifies a time zone in which he / she desires to make a call, he / she receives a notification from the service provider's communication terminal that the service provider cannot make a call during the designated time zone. Impossible receiver and
6. The telephone contact coordination system described. When a visitor accesses a predetermined web page of a website operated by a service provider, in addition to the predetermined web page, a function to display a call back screen regarding call call back on the visitor's communication terminal, and
A function for accepting input of return request information including the necessity of a call from the service provider from the visitor to the return screen, and
A telephone contact adjustment program characterized by having a computer exert a function of transmitting return request information to the communication terminal of the service provider.

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