JP2018106625A - Server and order system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a technique capable of: reducing loads on a store side; suppressing the occurrence of order errors; and reducing workloads of shop staff.SOLUTION: A server 300 understands that a user P2, holding a user terminal 40 indicated by a terminal ID "U40", is in a store and is seated at a table T01, when obtaining the terminal ID "U40" and a device ID "B60". After that, the user P2 uses the user terminal 40 to order a product, and therefore, the server 300 obtains order data including the terminal ID "U40" and information of the product. Then, after providing the product, the server 300 obtains payment information from the user terminal 40 to make payment.SELECTED DRAWING: Figure 1

Description

  The technology disclosed by this specification is related with the server for managing the order of the goods in a store, and an order system provided with the said server.

  Patent Document 1 discloses an ordering system for ordering products such as dishes at a store such as a family restaurant. In this ordering system, a monitor with a touch sensor is arranged on each table of a store so that the contents of the menu are displayed on the monitor, and the customer touches the screen of the monitor himself to order a product. As a result, the occurrence of order mistakes is suppressed, and the work load of store staff is reduced.

JP 2002-32863 A

  In the order system of Patent Document 1, it is necessary to place a monitor on each table. Therefore, the burden on the store side such as capital investment and maintenance is large.

  The present specification discloses a technique that can reduce the burden on the store side and can suppress the occurrence of an order mistake and reduce the work load of the store staff.

  The present specification discloses a server. The server includes a terminal ID indicating a user terminal, a device ID indicating a communication device, and at least one of a user terminal and a communication device provided in the store and capable of communicating with the user terminal; After the first acquisition unit for acquiring the information, the storage control unit for associating the acquired terminal ID and the device ID with each other and storing them in the storage device, and the terminal ID and the device ID stored in the storage device, the user A first supply unit that supplies menu screen data representing a menu screen that introduces a store-provided product to the terminal, and after the menu screen data is supplied to the user terminal, the terminal ID and the ordered product are obtained from the user terminal. A second acquisition unit that acquires product information to be displayed, a specification unit that specifies a terminal ID and a device ID stored in a storage device when a terminal ID and product information are acquired, and a terminal I And when the product information is obtained, provided from the user terminal, and a third acquisition unit for acquiring the payment information relating to the settlement of the order item indicated by the item information.

  The above-mentioned “user terminal” includes a mobile phone (for example, a smart phone), a PDA (abbreviation for personal digital assistant), a notebook PC (abbreviation for personal computer), a tablet PC, a portable music player, a portable video player, a portable type. Various terminal devices that can be carried by the user, such as game machines. The “terminal ID” includes arbitrary unique identification information such as BSSID (abbreviation of Basic Service Set Identifier), the MAC address of the user terminal, and the serial number of the user terminal. The “server” may be a single device or a combination of a plurality of devices. The “server” may be a device provided in the store or a device provided outside the store. In addition, the “communication device” described above has a device ID within a predetermined transmission range in accordance with a device that can transmit a device ID within the predetermined transmission range (for example, BLE (abbreviation of Bluetooth (registered trademark) Low Energy)). And a device capable of receiving a terminal ID from a user terminal existing within a predetermined communication range (for example, an access point according to a Wi-Fi system). In other words, “communication” between a user terminal and a communication device is any wireless communication such as communication according to the Wi-Fi method, communication according to the BLE method, communication using light, communication using sound, and the like. Including. The “settlement information” includes various information used for settlement, such as user credit card information.

  The above server stores the terminal ID and the device ID acquired from at least one of the user terminal and the communication device in the storage device, and then acquires the terminal ID and the product information from the user terminal. In addition, the terminal ID and the device ID stored in the storage device are specified. That is, when the user comes to a predetermined position in the store with the user terminal, the user terminal and the communication device shift to a communicable state, and as a result, the server acquires the terminal ID and the device ID. Thereby, the server can grasp that the user having the user terminal indicated by the terminal ID is visiting the store and staying at the predetermined position. And after that, a server orders terminal goods using a user terminal, and a server acquires terminal ID and goods information. By identifying the terminal ID and the device ID stored in the storage device, the server can grasp that the user having the user terminal staying at the predetermined position has ordered the product. When the server informs the store staff that the user who has the user terminal staying at the predetermined position has ordered the product via the predetermined output means, the store staff also stays at the predetermined position. It can be understood that the user who possesses the terminal has ordered the product. In other words, according to the above server, even if the store does not have a dedicated terminal for ordering, it is possible to receive an order for a product using a user terminal possessed by the user. Further, the server can execute settlement of the ordered product using the settlement information acquired from the user terminal. The store staff does not need to settle (i.e., settle) the ordered product at the store cash register. Therefore, according to said server, while being able to reduce the burden on the store side, it can suppress generation | occurrence | production of an order mistake and reduction of the workload of a store staff.

  The third acquisition unit may acquire payment information from the user terminal when a payment instruction is input at the user terminal.

  According to this configuration, the server can acquire payment information from the user terminal and execute payment at a timing desired by the user.

  When the terminal ID and the product information are acquired, the distribution amount information indicating the distribution amount that is the amount of distribution of the total amount of the ordered products indicated by the product information according to the number of users is supplied to the user terminal. You may further provide a 2nd supply part.

  According to this configuration, the distribution amount distributed according to the number of users (so-called split account amount) can be appropriately notified to the user.

  The first acquisition unit may acquire a terminal ID and a device ID from the user terminal.

  The server may further include a second supply unit that supplies the product information, the terminal ID, and the device ID to the store terminal provided in the store when the terminal ID and the device ID are specified.

  Here, the “store terminal” includes, for example, a terminal that is provided at a kitchen in a store and can be used by store staff. According to said structure, the shop staff can grasp | ascertain terminal ID and apparatus ID using a shop terminal. It becomes easy for the store staff to check the user visit status and the like.

  The present specification further discloses an ordering system. The order system includes a user terminal, a communication device provided in a store, and a server. At least one of the communication device and the user terminal supplies a terminal ID and a device ID indicating the communication device to the server when shifting to a state in which the user terminal and the communication device can communicate with each other. The server acquires the terminal ID and the device ID from at least one of the communication device and the user terminal, stores the acquired terminal ID and the device ID in association with each other in the storage device, and stores the terminal ID and the device ID. Are stored in the storage device, and menu screen data representing a menu screen for introducing products provided by the store is supplied to the user terminal. When the user terminal obtains the menu screen data, the menu screen is displayed on the display unit, and after the menu screen is displayed on the display unit, the terminal ID indicating the user terminal and the product information indicating the ordered product are stored in the server. To supply. The server acquires the terminal ID and the product information from the user terminal after the menu screen data is supplied to the user terminal, and stores it in the storage device when the terminal ID and the product information are acquired from the user terminal. When the terminal ID and the device ID are identified and the terminal ID and the product information are acquired, the payment information related to the payment of the ordered product indicated by the product information is acquired from the user terminal.

  In the case of this system, as in the case of the server described above, the burden on the store side can be reduced, and the occurrence of order mistakes can be suppressed and the workload of store staff can be reduced.

  Note that a control method, a computer program, and a computer-readable functional medium storing the computer program for realizing the server are also novel and useful. Also, a control method for realizing the above user terminal and a computer readable recording medium storing a computer program for realizing the user terminal are novel and useful. Also, a control method for realizing the communication device and a computer-readable recording medium storing a computer program for realizing a user terminal are new and useful.

An outline of the order system 2 is shown. The structure of the user terminal 10 is shown. The structure of the center server 300 is shown. The structure of the shop terminal 100 is shown. The operation of each device when a takeout order is placed is shown. The example of a menu screen in case a takeout order is performed is shown. The operation | movement of each device when a store order is performed is shown. The example of a menu screen in case a store order is performed is shown. The operation of each device following FIG. 7 is shown. The example of a confirmation screen in case a store order is performed is shown.

(First embodiment)
(System configuration; Fig. 1)
As shown in FIG. 1, the order system 2 of the present embodiment is a system for managing the order of goods from a user (ie, a customer). The order system 2 includes user terminals 10, 40, communication devices 50, 60, 70, 80, 90, store terminals 100, 200, and a server 300. The user terminals 10, 40, the communication devices 50 to 90, and the server 300 can perform wireless communication with each other. Further, the server 300 and the store terminals 100 and 200 can perform wired communication with each other.

  In the example of FIG. 1, the user terminals 10 and 40 are possessed by users P1 and P2, respectively. The communication devices 50 to 80 and the store terminal 100 are provided in a store ST1 (for example, a restaurant), and the communication device 90 and the store terminal 200 are provided in a store ST2 (for example, a confectionery store). The communication devices 50, 60, 70, and 80 are provided in the counter C and the tables T01, T02, and T03 in the store ST1, respectively. The counter C is provided with a cash register terminal R. The store terminal 100 is provided in the kitchen K in the store ST1, and is used by the store staff P3.

(Configuration of communication devices 50 to 90)
A device ID “B50” for identifying the communication device 50 is assigned to the communication device 50. Similarly, device IDs “B60”, “B70”, “B80”, and “B90” are assigned to the communication devices 60, 70, 80, and 90, respectively.

  The communication device 50 according to the present embodiment is a device that repeatedly transmits its own device ID (“B50”) within the communication range 55 of the own device in accordance with the BLE (abbreviation of Bluetooth (registered trademark) Low Energy) method. The BLE method is one of the extended specifications of Bluetooth (registered trademark), which is a short-range wireless communication technology, and can communicate with lower power than other short-range wireless communication and Wi-Fi wireless communication. It is a method. The communication device 50 transmits the device ID of the own device at any time by such a method. The communication device 50 repeatedly transmits the device ID within the communication range 55 of the own device by outputting a radio signal including the device ID of the own device. That is, the communication range 55 of the communication device 50 can be rephrased as a range in which a radio signal output from the communication device 50 reaches. The communication range 55 corresponds to a predetermined range around the counter C in the store ST1.

  Similarly, the communication device 60 repeatedly transmits its own device ID (“B60”) within the communication range 65. The communication range 65 corresponds to a predetermined range around the table T01 in the store ST1. In addition, the communication device 70 repeatedly transmits its device ID (“B70”) within the communication range 75. The communication range 75 corresponds to a predetermined range around the table T02 in the store ST1. Further, the communication device 80 repeatedly transmits its own device ID (“B80”) within the communication range 85. The communication range 85 corresponds to a predetermined range around the table T03 in the store ST1. In the present embodiment, the communication ranges 55, 65, 75, and 85 do not overlap each other in the store ST1. The radio wave intensity of each communication device is adjusted in advance to such a size that a communication range as described above is formed. Further, the communication device 90 repeatedly transmits its own device ID (“B90”) within the communication range 95. The communication range 95 corresponds to a predetermined range in the store ST2.

(Configuration of user terminals 10 and 40; FIG. 2)
The user terminal 10 is a terminal device possessed by the user P1. The user terminal 10 is a portable terminal device such as a mobile phone (for example, a smartphone), a PDA, a notebook PC, a tablet PC, a portable music playback device, a portable video playback device, and the like. A terminal ID “U10” for identifying the user terminal 10 is assigned to the user terminal 10. Similarly, a terminal ID “U40” for identifying the user terminal 40 is assigned to the user terminal 40 possessed by the user P2. The terminal ID is, for example, BSSID (abbreviation of Basic Service Set Identifier).

  Hereinafter, the configuration of the user terminal 10 will be described with reference to FIG. In addition, since the user terminal 40 (refer FIG. 1) is fundamentally provided with the structure similar to the user terminal 10, below, a structure is demonstrated taking the user terminal 10 as an example. The user terminal 10 includes an operation unit 12, a display unit 14, an LTE (abbreviation for Long Term Evolution) interface 16, a Wi-Fi interface 18, a BLE interface 20, a control unit 30, and a memory 32. . Hereinafter, the interface is referred to as “I / F”.

  The operation unit 12 includes a plurality of keys. The user P1 can input various instructions to the user terminal 10 by operating the operation unit 12. The display unit 14 is a display for displaying various information. The display unit 14 is a so-called touch panel and also functions as an operation unit. The expression “operation unit 12” below includes both the operation unit 12 itself and the display unit 14 that is a touch panel.

  The LTE I / F 16 is a wireless communication I / F for executing wireless communication in accordance with the LTE system, which is one of mobile phone communication systems. The control unit 30 of the user terminal 10 can execute wireless communication with the server 300 via the LTE I / F 16. In another example, the user terminal 10 may include an I / F for performing wireless communication according to another scheme such as 3G or 4G, instead of the LTE I / F 16.

  The Wi-Fi I / F 18 is a wireless communication I / F for executing wireless communication according to the Wi-Fi scheme. When the user terminal 10 exists in an environment where Wi-Fi communication can be used, the control unit 30 of the user terminal 10 can perform wireless communication with the server 300 via the Wi-Fi I / F 18.

  The BLEI / F 20 is a wireless communication I / F for performing wireless communication in accordance with the BLE method described above. The control unit 30 of the user terminal 10 can acquire a device ID from the communication device 50 or the like via the BLEI / F 20. Therefore, for example, when the user P1 arranges the user terminal 10 within the communication range 55, the control unit 30 can acquire the device ID “B50” from the communication device 50 via the BLEI / F 20.

  Wireless communication using LTE I / F 16 and wireless communication using Wi-Fi I / F 18 consume more power than wireless communication using BLEI / F 20, but have a larger capacity than wireless communication using BLEI / F 20 The information can be communicated (that is, the communication speed of wireless communication is high). In addition, wireless communication using Wi-Fi I / F 18 has a feature that the maximum distance at which wireless communication can be performed is longer than wireless communication using BLEI / F20. And the wireless communication using LTEI / F16 has the characteristic that the maximum distance which can perform wireless communication is still longer than the wireless communication which used Wi-FiI / F18. On the other hand, wireless communication using Wi-Fi I / F 18 is also characterized in that the communication speed of wireless communication is generally faster than wireless communication using LTE I / F 16.

  The control unit 30 executes various processes according to programs stored in the memory 32. The memory 32 stores an OS program 34 and an application program 36. The memory 32 also stores its own terminal ID (“U10”). The OS program 34 is a basic program for the control unit 30 to execute various functions of the user terminal 10. The OS program 34 is already stored in the memory 32 when the user terminal 10 is shipped. The application program 36 is a program for the control unit 30 to execute various processes related to the order system 2 of the present embodiment. The application program 36 is downloaded from the server 300 after the user terminal 10 is shipped, and is stored in the memory 32 by being installed in the memory 32. Hereinafter, in this specification, the application program 36 may be simply referred to as “application”.

(Configuration of server 300; FIG. 3)
The server 300 is a server installed by a service provider of the order system 2, and is a server for collectively managing various orders (for example, take-out orders and store orders) in each store ST1 and ST2. Hereinafter, the server 300 may be simply referred to as “server 300”. As illustrated in FIG. 3, the server 300 includes an operation unit 302, a display unit 304, a wireless communication I / F 306, a wired communication I / F 308, a control unit 310, and a memory 312. In the present embodiment, the server 300 is illustrated as a single device, but in a modification, the server 300 may be a device configured by combining two or more devices in a communicable manner. .

  The operation unit 302 includes a keyboard and a mouse. The administrator of the server 300 can give various instructions to the server 300 by operating the operation unit 302. The display unit 304 is a display for displaying various information. The wireless communication I / F 306 is an I / F for executing wireless communication with the user terminals 10 and 40. The wired communication I / F 308 is an I / F for executing wired communication with the store terminals 100 and 200.

  The control unit 310 executes various processes according to a program (not shown) stored in the memory 312. The memory 312 stores a device ID management table 320, a take-out order management table 350, and a store order management table 360. Further, the memory 312 is provided with a menu data storage area 330 and a terminal ID result storage area 340.

  The device ID management table 320 is a table for managing the installation environment of each communication device. In the device ID management table 320, the device ID (for example, “B50”) assigned to each communication device 50 and the name of the store where the communication device (for example, the communication device 50) to which the device ID is assigned are installed ( For example, combination information 320a to 320e in which the store ST1) is associated with the installation position (for example, counter C) of the communication device in the store is registered. For example, the combination information 320a indicates that the communication device 50 to which the device ID “B50” is assigned is installed in the counter C of the store ST1.

  The menu data storage area 330 is an area for storing menu data 332 and 334 for introducing products provided at the stores ST1 and ST2. Menu data 332 is menu data for introducing products provided at store ST1 (for example, a restaurant). In the menu data 332, data (for example, product lunches, B hamburgs, etc.) and data (for example, A lunch boxes, B lunch boxes, etc.) provided for take-out are introduced in the menu data 332. Image data, product number, price, text data indicating a calorie value, etc.). Similarly, the menu data 334 is menu data for introducing products provided at the store ST2 (for example, a confectionery store). The menu data 332 and 334 are transmitted to the server 300 from the terminal of the manager who manages the stores ST1 and ST2 or the store terminals 100 and 200, and stored in the menu data storage area 330. The menu data 332 and 334 may be updated every predetermined period (for example, once a week).

  The terminal ID record storage area 340 is an area for storing record information 342 and 344 indicating the record of using the order system 2 in the past for each terminal ID. The performance information 342 is performance information corresponding to the terminal ID “U10” (that is, the terminal ID of the user terminal 10). The performance information 342 includes various information such as the contents, price, calorie value, date and time, and the date and time when the user P1 with the terminal ID “U10” ordered using the order system 2 in the past. included. Similarly, the performance information 344 is performance information corresponding to the terminal ID “U40” (that is, the terminal ID of the user terminal 40). The record information 342 and 344 is updated every time the user of the corresponding terminal ID uses the order system 2 (for example, every time a product is ordered or every time a store is visited).

  The take-out order management table 350 is a table for managing the order contents of take-out products made using the order system 2. Here, the “takeout product” is a product that a user who is a customer places an order in advance (or at a store), then visits the store to receive the ordered product and takes it home. The take-out product may be rephrased as “take-out product”. Hereinafter, in this specification, an order for a takeout product may be referred to as a “takeout order”. The takeout order management table 350 includes a terminal ID indicating a user terminal of a user who has made a takeout order, a store name where the takeout order has been placed, an order content, an order date and time, and a desired receipt date and time for the ordered takeout product. And combination information 350a and the like that are associated with the information indicating whether or not the settlement has been completed. In the take-out order management table 350, only combination information indicating an order in which at least one of settlement and receipt of take-out merchandise is incomplete is registered. For example, in the combination information 350a, the owner of the user terminal 10 having the terminal ID “U10” (that is, the user P1) orders one A lunch at the store ST1, and the order date is 10:00 on June 20, 2016. It is 00 minutes, and the received desired date and time for the ordered take-out product is 12:30 on the same day, indicating that the settlement has already been completed. The combination information 350a is registered in the takeout order management table 350 by executing a takeout order process (see FIG. 5) described later.

  The store order management table 360 is a table for managing the order contents of products provided in the store using the order system 2. Hereinafter, in this specification, an order for a product provided in a store may be referred to as a “store order”. In the store order management table 360, the terminal ID indicating the user terminal of the user who made the store order, the name of the store where the store order was placed, the location in the store, the order contents, the order date and time, and the settlement are completed. The combination information 360a and the like in which information indicating whether or not is associated is registered. Also in the store order management table 360, only combination information indicating an order for which at least one of settlement and product provision has not been completed is registered. For example, in the combination information 360a, the owner of the user terminal 40 with the terminal ID “U40” (that is, the user P2) orders one ramen while sitting on the table T01 of the store ST1, and the order date is 2016. It is 11:45 on June 20, indicating that the payment has not been completed. This combination information 360a is registered in the store order management table 360 by executing store order processing (see FIG. 7) described later.

(Configuration of store terminals 100 and 200; FIG. 4)
The store terminal 100 is a terminal device that is installed in the kitchen K of the store ST1 and is used by the store staff P3 of the store ST1, and is a system for managing orders from users (that is, customers) in the store ST1. Similarly, the store terminal 200 is a terminal device installed in the store ST2 and used by staff (not shown) of the store ST2, and is a system for managing orders from users in the store ST2.

  Hereinafter, the configuration of the shop terminal 100 will be described with reference to FIG. Since the store terminal 200 basically has the same configuration as the store terminal 100, the configuration will be described below using the store terminal 100 as an example. The store terminal 100 includes an operation unit 102, a display unit 104, a wired communication I / F 106, a control unit 110, and a memory 112.

  The operation unit 102 includes a plurality of keys. The store staff P3 can input various instructions to the store terminal 100 by operating the operation unit 102. The display unit 104 is a display for displaying various information. The display unit 104 is a so-called touch panel and also functions as an operation unit. The expression “operation unit 102” below includes both the operation unit 102 itself and the display unit 104 that is a touch panel. The wired communication I / F 106 is an I / F for executing wired communication with the server 300. The control unit 110 executes various processes according to a program (not shown) stored in the memory 112.

  In the present embodiment, the control unit 110 acquires order data from the server 300 via the wired communication I / F 106 and causes the display unit 104 to display the order management screen 120 based on the acquired order data. The order management screen 120 includes a take-out order list 122 and a store order list 124. In the take-out order list 122, combination information 122a and the like indicating a take-out order currently being made for the store ST1 are registered. In the take-out order list 122, only combination information indicating an order in which at least one of settlement and receipt of take-out products is incomplete is registered. Similarly, in the store order list 124, combination information 124a indicating a store order currently being made for the store ST1 is registered. Also in the store order list 124, only combination information indicating an order for which at least one of settlement and product provision has not been completed is registered. By viewing the order management screen 120 displayed on the display unit 104 by the store staff P3, it is possible to confirm the contents of an incomplete order currently being made for the store ST1.

  Moreover, although not shown in figure, the control part 110 accesses the terminal ID track record storage area 340 in the memory 312 of the server 300 via the wired communication I / F 106, and records related to the store ST1 among the track record information 342 and 344. Can be acquired, and the acquired information can be displayed on the display unit 104. Thereby, the store staff P3 can grasp the order history and order tendency of the customer of the store, and can endeavor for service.

(Operation of each device when taking out orders; Fig. 5)
Next, with reference to FIG. 5, the operation of each device when the user P1 of the user terminal 10 corresponding to the terminal ID “U10” places a takeout order with respect to the store ST1 will be described. Below, each of the process which the control part 30 (or control part of the user terminal 40) of the user terminal 10 performs, the process which the control part 310 of the server 300 performs, and the process which the control part 110 of the shop terminal 100 performs are performed. The processing may be simply described as processing of the user terminal 10 (or the user terminal 40), processing of the server 300, and processing of the store terminal 100.

  First, the user P1 operates the operation unit 12 of the user terminal 10 and inputs a predetermined operation for browsing the menu screen of the store ST1. In that case, in S10, the user terminal 10 supplies a request signal including the terminal ID “U10” to the server 300. The request signal of S10 is a signal for requesting to browse the menu screen of the store ST1.

  When the server 300 acquires the request signal of S10 from the user terminal 10, the server 300 refers to the terminal ID record storage area 340 of the memory 312 and specifies the record information 342 corresponding to the terminal ID “U10” included in the request signal. The menu data 332 of the store ST1 is read from the menu data storage area 330. Then, the server 300 refers to information included in the record information 342 (for example, the usage frequency of the store ST1, the order contents so far, etc.) and generates target information for the terminal ID “U10”. The target information includes, for example, information indicating recommended products for the user P1 possessing the user terminal 10 indicated by the terminal ID “U10”, and coupons that can be used by the user P1 possessing the user terminal 10 indicated by the terminal ID “U10”. Various information corresponding to the terminal ID “U10”, such as the information shown, is included. Thereafter, in S12, the server 300 generates menu screen data of the store ST1 including the target information based on the target information and the menu data 332, and supplies the menu screen data to the user terminal 10.

  When acquiring the menu screen data of S12 from the server 300, the user terminal 10 causes the display unit 14 to display the menu screen according to the menu screen data in S14. The menu screen displayed in S14 includes a menu of take-out products provided at the store ST1. In the menu, various information such as a product number, a product name, a product image, a price, a calorie, and a component table are shown. Further, information for the terminal ID “U10” indicated by the target information (for example, recommended products, coupons, etc.) is also displayed on the menu screen displayed in S14.

(Example of menu screen; Fig. 6)
Here, an example of the menu screen 500 displayed on the display unit 14 of the user terminal 10 in accordance with the takeout order will be described with reference to FIG. Note that the menu screen 500 of FIG. 6 is merely an example, and arbitrary information other than the information shown in FIG. 6 may be displayed on the actual menu screen. The menu screen 500 of FIG. 6 includes a take-out menu field, a recommended menu field, an order count field so far, a coupon information field available to the user, and the like. The take-out menu column includes an image of a take-out product, a product name (such as “A lunch box”), a price (such as “560 yen”), and the like. The user can place an order by clicking on the desired take-out product. In the recommended menu column, a menu (“A lunch box”, “Daily lunch box”, etc.) proposed (recommended) to the user P1 possessing the user terminal 10 indicated by the terminal ID “U10” based on the order history so far. Is shown. The order count column so far shows the order count (“A lunch box × 10”, etc.) of each product that has been ordered by the user P1 so far. In the coupon information column, a coupon that can be used by the user P1 (such as “A lunch box 50 yen OFF”) is shown based on the order history so far. The user can place an order using the displayed coupon by clicking on the coupon information column.

(Continued from FIG. 5)
The user P1 operates the operation unit 12 of the user terminal 10 to select an ordered product (that is, a take-out product) on the menu screen of the store ST1, and inputs necessary information such as the quantity of the ordered product, a desired date and time for receiving the product To do. In addition, on the menu screen, every time the user P1 selects an order product, the total calorie value and the nutritional value are calculated, and a recommended product for combination order is displayed. The display contents can be switched as appropriate. In this example, the user P1 selects the order product “A lunch” and inputs the quantity “1” and the desired date and time “June 20, 2016 12:30”. At this time, the user P1 can also perform an operation for using a coupon or the like. When the selection of the ordered product and the input of necessary information are completed, the user P1 then inputs settlement information (for example, credit card information).

  In this case, the user terminal 10 supplies the order data to the server 300 in S16 of FIG. The order data includes product information indicating the order product selected by the user P1 and necessary information input by the user P1, the terminal ID “U10”, and the settlement information input by the user P1.

  When the server 300 obtains the order data in S16 from the user terminal 10, in S18, the server 300 performs settlement based on the settlement information included in the order data. Here, “execution of payment” means that the server 300 executes the necessary payment procedure by communicating the payment information acquired from the user terminal 10 with a credit card company server (not shown). Means. Next, in S20, the server 300 updates the record information 342 corresponding to the terminal ID “U10” based on the product information included in the order data, and takes out combination information including each piece of information indicated by the product information. Register in table 350. As a result, the combination information 350a in FIG. 3 is registered in the take-out order management table 350. Next, in S22, the server 300 supplies an order notice including each piece of information (that is, product information) included in the combination information 350a to the store terminal 100 of the store ST1.

  When the store terminal 100 acquires the order notification of S22 from the server 300, the store terminal 100 updates the content of the order management screen 120 displayed on the display unit 104 in S24. As a result, the combination information 122a in FIG. 4 is added to the take-out order list 122. As a result, the store staff P3 can know that a new order has been placed by the user corresponding to the terminal ID “U10” by looking at the updated order management screen 120.

  Thereafter, the user P1 goes to the store ST1 while holding the user terminal 10 in accordance with the desired reception date and time specified at the time of ordering. On the other hand, the store staff P3 prepares the ordered product in time for the desired date and time.

  When the user P1 enters the store ST1, the user terminal 10 possessed by the user P1 enters the communication range 55 of the communication device 50 provided in the counter C of the store ST1 (see FIG. 1). Thereby, in S <b> 26, the user terminal 10 acquires the device ID “B50” from the communication device 50 via the BLEI / F 20. In subsequent S28, the user terminal 10 activates the application (that is, the application program 36). If the application is already activated at this time, the user terminal 10 maintains the activated state of the application. In S30, the user terminal 10 supplies the device ID “B50” acquired in S26 and the terminal ID “U10” of the own device to the server 300.

  The server 300 acquires the device ID “B50” and the terminal ID “U10” in S30. In subsequent S <b> 36, the server 300 refers to the take-out order management table 350 and identifies combination information 350 a including the terminal ID “U10”. Next, in S38, the server 300 updates the record information 342 corresponding to the terminal ID “U10”. Next, in S <b> 40, the server 300 supplies the store terminal 100 with a store visit notification including the terminal ID “U10” and the device ID “B50”.

  The store terminal 100 acquires a store visit notification in S40 from the server 300. In subsequent S42, the store terminal 100 executes a notification operation for notifying that the user of the user terminal 10 having the terminal ID “U10” (that is, the user P1) is visiting the store. In the notification operation, for example, the combination information 122a including the terminal ID “U10” in the order management screen 120 displayed on the display unit 104 is highlighted, and the user corresponding to the terminal ID “U10” is visiting the store. This may be done by displaying a message to that effect on the display unit 104. Further, the notification operation may include generating a voice message or the like for notifying that the user corresponding to the terminal ID “U10” is visiting the store. Thereby, the store staff P3 can know that the user corresponding to the terminal ID “U10” is visiting the store for receiving the ordered product.

  Thereafter, the store staff P3 delivers the prepared order product to the user P1 who is visiting the store. At this time, the store staff P3 may omit the reconfirmation of the order details for the user P1. Thereafter, in S44, the store staff P3 operates the operation unit 102 of the store terminal 100 to input a predetermined completion operation. Thereby, the shop terminal 100 deletes the combination information 122a including the terminal ID “U10” in the order management screen 120 displayed on the display unit 104. In subsequent S <b> 46, the store terminal 100 supplies the server 300 with a completion notification indicating that the delivery of the ordered product corresponding to the terminal ID “U10” has been completed. The completion notification includes the terminal ID “U10”.

  The server 300 acquires the completion notification in S46. Next, in S <b> 48, the server 300 updates the takeout order management table 350. Specifically, server 300 deletes combination information 350 a including terminal ID “U10” included in the completion notification from takeout order management table 350. Thereby, in the order system 2 of a present Example, a series of operation | movement until goods are delivered to the user P1 after the user P1 performs a take-out order is completed.

  As described above, in this embodiment, when the server 300 acquires the device ID “B50” and the terminal ID “U10” in S30, the server 300 identifies the combination information 350a including the terminal ID “U10” (S36). Then, the server 300 supplies a store visit notification to the store terminal 100 (S40). When the store terminal 100 obtains the store visit notification, the store terminal 100 performs a notification operation (S42). Thereby, the store staff P3 can know that the user corresponding to the terminal ID “U10” is visiting the store for receiving the ordered product. Then, the store staff P3 can omit reconfirmation work such as order contents when delivering the ordered product to the user P1. Therefore, according to the order system 2 of the present embodiment, in the situation where the user P1 orders the product in advance from the store ST1, and the user visits the store and receives the ordered product, the workload of the store staff P3 is reduced. Can be reduced.

  In this embodiment, the server 300 acquires order data including payment information from the user terminal 10 and executes payment using the payment information (S18). Therefore, when the user P1 visits the store ST1 to receive the product, there is no need to settle the ordered product at the store ST1. Therefore, the work load of the store staff P3 can be further reduced.

  In this embodiment, the server 300 supplies menu screen data including target information for the terminal ID “U10” to the user terminal 10 in S12. In S14, the user terminal 10 causes the display unit 14 to display a menu screen (see FIG. 6) including information (for example, recommended products, coupons, etc.) for the terminal ID “U10” indicated by the target information. As shown in FIG. 6, on the menu screen 500, based on the order history of the user P1 so far, products proposed (recommended) to the user P1, the number of orders so far, coupon information, and the like are displayed. Therefore, the server 300 of the present embodiment can provide a menu screen suitable for the user P1 to the user P1 corresponding to the terminal ID “U10”.

  In this embodiment, the server 300 supplies an order notification to the store terminal 100 in S22. Upon acquiring the order notification, the store terminal 100 updates the content of the order management screen 120 displayed on the display unit 104 in S24. The store staff P3 can know that a new order has been placed by the user corresponding to the terminal ID “U10” by looking at the updated order management screen 120. The store staff P3 can easily confirm the order.

(Operation of each device at the time of store order; FIGS. 7 and 9)
Subsequently, referring to FIG. 7 and FIG. 9, each device when user P2 of user terminal 40 corresponding to terminal ID “U40” visits store ST2 and places a store order while sitting at table T01. The operation of will be described.

  The user P2 enters the store ST1 with the user terminal 40, and sits on the table T01. Thereby, the user terminal 40 possessed by the user P2 enters the communication range 65 of the communication device 60 provided in the table T01 of the store ST1. Thereby, in S60, the user terminal 40 acquires the device ID “B60” from the communication device 60 via the BLEI / F. In continuing S62, the user terminal 40 starts an application. If the application is already activated at this time, the user terminal 40 maintains the state where the application is activated. In S64, the user terminal 40 supplies the device ID “B60” acquired in S60 and the terminal ID “U40” of the own device to the server 300.

  The server 300 acquires the device ID “B60” and the terminal ID “U40” in S64. In subsequent S70, the server 300 registers the combination information including the terminal ID “U40” and the device ID “B60” in the store order management table 360, and records information 344 corresponding to the terminal ID “U40” (see FIG. 3). Update. Note that the combination information registered in the store order table at this time includes only the terminal ID “U40” and the device ID “B60”, and does not include other information (for example, order details). Next, in S <b> 72, the server 300 supplies the store terminal 100 with a store visit notification including the terminal ID “U40” and the device ID “B60”.

  The store terminal 100 acquires the store visit notification in S72 from the server 300. Next, in S74, the store terminal 100 performs a notification operation for notifying that the user corresponding to the terminal ID “U40” (that is, the user P2) is seated in the table T01 corresponding to the device ID “B60”. Run. The notification operation may be performed, for example, by causing the display unit 104 to display a message indicating that the user corresponding to the terminal ID “U40” is sitting on the table T01. Further, the notification operation may include generating a voice message or the like for notifying that the user corresponding to the terminal ID “U40” is sitting on the table T01. Thereby, the store staff P3 can know that the user corresponding to the terminal ID “U40” is sitting on the table T01.

  Thereafter, the user P2 operates the operation unit of the user terminal 40 and inputs a predetermined operation for browsing the menu screen of the store ST1. In that case, in S <b> 76, the user terminal 40 supplies a request signal including the terminal ID “U40” to the server 300. The request signal of S76 is a signal for requesting to browse the menu screen of the store ST1.

  When acquiring the request signal of S76 from the user terminal 40, the server 300 specifies the record information 344 corresponding to the terminal ID “U40” and reads the menu data 332 of the store ST1 from the menu data storage area 330. Then, the server 300 refers to information included in the record information 344 (for example, the usage frequency of the store ST1, the order contents so far, etc.) and generates target information for the terminal ID “U40”. The target information includes, for example, information indicating recommended products for the user P2 possessing the user terminal 40 indicated by the terminal ID “U40”, and a coupon usable by the user P2 possessing the user terminal 40 indicated by the terminal ID “U40”. Various information corresponding to the terminal ID “U40” is included. Thereafter, in S78, the server 300 generates the menu screen data of the store ST1 including the target information based on the target information and the menu data 332, and supplies the menu screen data to the user terminal 40.

  When the user terminal 40 acquires the menu screen data of S78 from the server 300, in S79, the user terminal 40 displays the menu screen on the display unit according to the menu screen data. The menu screen displayed in S79 includes a menu of products provided in the store ST1. The menu includes various information such as a product number, product name, product image, price, calories, and ingredient table. Furthermore, information (for example, recommended products, coupons, etc.) for the terminal ID “U40” indicated by the target information is also displayed on the menu screen displayed in S79.

(Example of menu screen; Fig. 8)
Here, an example of the menu screen 600 displayed on the display unit of the user terminal 40 in accordance with the store order will be described with reference to FIG. Note that the menu screen 600 of FIG. 8 is merely an example, and arbitrary information other than the information shown in FIG. 8 may be displayed on the actual menu screen. The menu screen 600 of FIG. 8 includes a dish menu field, a previous order field, a recommended menu field, a coupon information field available to the user, an allergy menu information field, and the like. In the dish menu column, categories of various dishes provided in the store ST1, such as “noodles”, “rice”, “set meal”, “dessert / drink”, and the like are shown. The user can select a desired category and see a more detailed menu of dishes belonging to each category. Then, the user can place an order by clicking on a desired product. In the previous order column, the date and time when the user P2 having the user terminal 40 indicated by the terminal ID “U40” visited the store ST1 last time, the content of the previous order, the total amount thereof, the total calorie value, and the like are shown. . The user P2 can determine the current order with reference to the previous order content. In the recommended menu column, a menu proposed (recommended) to the user P2 based on the order history so far, a total amount thereof, a total calorie value, and the like are shown. The menu proposed here may include a new product (for example, “Matcha Pudding”) that the store ST1 has started selling. In the coupon information column, a coupon ("Matcha pudding 50 yen OFF" or the like) that can be used by the user P2 is shown based on the order history so far. The user can place an order using the displayed coupon by clicking on the coupon information column. In the allergy menu information column, a menu (such as “Daisen shrimp”) corresponding to an allergic item (for example, “shrimp”) registered in advance by the user P2 is shown. By looking at the allergy menu information column, the user can grasp the products that the user should avoid ordering.

(Continued from FIG. 7)
The user P2 operates the operation unit of the user terminal 40 to select the ordered product and input necessary information such as the quantity of the ordered product on the menu screen of the store ST1. In addition, on the menu screen, every time the user P2 selects the ordered product, the total calorie value and the nutritional value are calculated, and the recommended product for the combination order is displayed. Switch display contents as appropriate. In this example, the user P2 selects the ordered items “ramen”, “gyoza”, “rice (medium)”, “matcha pudding”, “takana fried rice”, “draft beer (medium)”, and the quantity “ Enter “1”. At this time, the user P2 can also perform an operation for using a coupon or the like. In the case of a store order, the user P2 does not input settlement information (for example, credit card information) at this time.

  In this case, the user terminal 40 supplies the order data to the server 300 in S80 of FIG. The order data includes product information indicating the ordered product selected by the user P2 and necessary information input by the user P2, and a terminal ID “U40”.

  When the server 300 acquires the order data of S80 from the user terminal 40, in S84, the server 300 updates the record information 344 corresponding to the terminal ID “U40” based on the product information included in the order data, Each information indicated by the product information is additionally registered in the combination information registered in S70. As a result, the combination information 360a of FIG. 3 (that is, information related to the order of “ramen”) is registered in the store order management table 360. Although not shown in FIG. 3, each combination information regarding orders of “Gyoza”, “Rice (medium)”, “Matcha pudding”, “Takana fried rice”, and “Draft beer (medium)” is also at this timing. Registered in the store order management table 360. Next, in S86, the server 300 supplies an order notification including each piece of information (ie, product information) included in each combination information 360a or the like to the store terminal 100 of the store ST1.

  When the store terminal 100 acquires the order notification in S86 from the server 300, the store terminal 100 updates the content of the order management screen 120 displayed on the display unit 104 in S88. As a result, the combination information 124a of FIG. 4 (ie, information related to the order of “ramen”) is added to the store order list 124. Although not shown in FIG. 4, each combination information regarding “Gyoza”, “Rice (medium)”, “Matcha pudding”, “Takana fried rice” and “Draft beer (medium)” is also ordered at this timing. It is added to the list 124. As a result, the store staff P3 can know that a new order has been placed by the user corresponding to the terminal ID “U40” by looking at the updated order management screen 120.

  Thereafter, the store staff P3 prepares the ordered product. Then, the store staff P3 carries the ordered product to the user P2 seated on the table T01 and provides the product. Thereafter, in S90, the store staff P3 operates the operation unit 102 of the store terminal 100 to input a predetermined completion operation. Thereby, the shop terminal 100 associates a flag indicating that the provision of the product is completed with the combination information 124a including the terminal ID “U40” in the order management screen 120 being displayed on the display unit 104. For example, the shop terminal 100 may associate a flag indicating that the provision of the product has been completed by graying out the display color of the combination information 124a including the terminal ID “U40”. In subsequent S <b> 92, the store terminal 100 supplies the server 300 with a completion notification indicating that the provision of the ordered product corresponding to the terminal ID “U40” has been completed. The completion notification includes the terminal ID “U40”.

  The server 300 acquires the completion notification in S92. Next, in S94, the server 300 updates the store order management table 360. Specifically, the server 300 associates a flag indicating that the provision of the product is completed with the combination information 360a including the terminal ID “U40” included in the completion notification. For example, the server 300 may associate a flag indicating that the product provision has been completed, for example, by graying out the display color of the combination information 360a including the terminal ID “U40”.

  After the product provision is completed, the user finishes the meal in the store ST1. Thereafter, in S100 of FIG. 9, the user inputs a predetermined settlement instruction to the user terminal 40. In S <b> 102, the user terminal 40 supplies the server 300 with a settlement request signal including the terminal ID “U40” of its own device in FIG. 7. The settlement request signal is a signal for requesting settlement (settlement).

  When the server 300 acquires the settlement request signal of S102 from the user terminal 40, the server 300 refers to the store order management table 360 and reads the combination information 360a corresponding to the terminal ID “U40”. In step S <b> 104, the server 300 generates confirmation screen data corresponding to the terminal ID “U40” based on the read combination information 360 a and the like, and supplies the confirmation screen data to the user terminal 40.

  When acquiring the confirmation screen data in S104 from the server 300, the user terminal 40 displays a confirmation screen on the display unit in accordance with the confirmation screen data in S106. The confirmation screen displayed in S106 includes the settlement information of the product ordered by the user P2 who has the user terminal 40 indicated by the terminal ID “U40” in the store ST1. The settlement information includes a list of products ordered by the user P2, a total amount, a distribution amount according to the number of users (a so-called discount amount), a payment method selection button, and the like.

(Example of confirmation screen; Fig. 10)
Here, an example of the confirmation screen 700 displayed on the display unit of the user terminal 40 will be described with reference to FIG. Note that the confirmation screen 700 of FIG. 10 is merely an example, and arbitrary information other than the information shown in FIG. 10 may be displayed on the actual confirmation screen. The confirmation screen 700 of FIG. 10 includes a list of products ordered by the user P2 having the user terminal 40 indicated by the terminal ID “U40”, a unit price thereof (for example, “ramen × 1 600 yen”), and a total amount (“ 2500 yen ") is displayed. Further, split confirmation proposal information is displayed on the confirmation screen 700. The split-off proposal information includes information indicating a distribution amount per person (such as “1250 yen”) when the total amount is divided by the number of customers (for example, two people). Furthermore, the information which shows the distribution amount in the case of alcohol consideration is also included. “Distribution amount in consideration of alcohol” is an example of a proposal of distribution amount when there is a difference in the amount of money between customers who ordered alcohol and customers who did not order alcohol . In the example of FIG. 10, the distribution amount of the customer who ordered the alcohol is “1500 yen”, and the distribution amount of the customer who has not ordered the alcohol is “1000 yen”. Furthermore, the confirmation screen 700 also displays a selection button for selecting a payment method (that is, credit card settlement or cash settlement). The user can select a payment method by operating a button indicating a desired payment method.

(Continued from FIG. 9)
(When credit card payment is selected)
When the user P2 selects payment by credit card while the confirmation screen is displayed on the display unit of the user terminal 40, the user then inputs settlement information (that is, credit card information or the like). 9, the user terminal 40 supplies the input settlement information and the terminal ID “U40” of the own device to the server 300.

  When the server 300 obtains the payment information and the terminal ID “U40” from the user terminal 40, the server 300 refers to the store order management table 360 in S112 and identifies the combination information 360a corresponding to the terminal ID “U40”. Execute the settlement. As described above, “execution of settlement” as used herein refers to necessary settlement by the server 300 communicating the settlement information acquired from the user terminal 10 with a credit card company server (not shown). This means executing the procedure. Next, in S114, the server 300 updates the store order management table 360. Specifically, the server 300 deletes the combination information 360a and the like for which payment has been completed from the store order management table 360. Next, in S115, the server 300 supplies the user terminal 40 with receipt information indicating that payment has been completed. Furthermore, in S116, the server 300 supplies a settlement notification including the terminal ID “U40” to the store terminal 100 of the store ST1.

  When the store terminal 100 acquires the settlement notification in S116 from the server 300, the store terminal 100 updates the content of the order management screen 120 displayed on the display unit 104 in S118. Accordingly, the combination information 124a and the like (that is, information including the terminal ID “U40”) in FIG. 4 is deleted from the store order list 124. Thereby, in the order system 2 of the present embodiment, a product is provided to the user P2 after the user P2 makes a store order, and a series of operations until the settlement is completed is completed.

(When cash settlement is selected)
On the other hand, when the user P2 selects payment by cash while the confirmation screen is displayed on the display unit of the user terminal 40, in S130, the user terminal 40 receives the cash payment including its own terminal ID “U40”. A request signal is supplied to the server 300. The cash payment request signal is a request signal indicating that payment in cash is desired. After that, it goes to the counter C in the store ST1 and settles with cash. The store clerk of the store ST1 inputs cash payment information necessary for the cashier terminal R. The cash payment information includes table information (“T01”) on which the user P2 having the user terminal 40 with the terminal ID “U40” is seated.

  The server 300 acquires the cash payment request signal of S130 from the user terminal 40. In S132, the server 300 acquires cash payment information indicating that the cash payment has been completed from the cash register terminal R. Next, in S134, the server 300 updates the store order management table 360. Specifically, the server 300 deletes the table information “T01” included in the cash payment information, the combination information 360a including the device ID “U40” included in the cash payment request signal, and the like from the store order management table 360. . Next, in S136, the server 300 supplies a settlement notification including the table information “T01” and the terminal ID “U40” to the store terminal 100 of the store ST1.

  When the store terminal 100 acquires the settlement notification in S136 from the server 300, the store terminal 100 updates the content of the order management screen 120 displayed on the display unit 104 in S138. Thereby, the combination information 124a and the like (that is, information including the table information “T01” and the terminal ID “U40”) in FIG. 4 are deleted from the store order list 124. Thereby, in the order system 2 of the present embodiment, a product is provided to the user P2 after the user P2 makes a store order, and a series of operations until the settlement is completed is completed.

  As described above, in this embodiment, when the server 300 acquires the terminal ID “U40” and the device ID “B60” in S64, the user P2 possessing the user terminal 40 indicated by the terminal ID “U40” is visiting the store. Yes, it can be understood that the user is seated at the table T01. Then, after that, when the user P2 orders the product using the user terminal 40, the server 300 acquires order data including the terminal ID “U40” and the product information (S80 in FIG. 7). Next, the server 300 registers the combination information 360a (S84). Then, the server 300 supplies an order notification to the store terminal 100 (S86). When the store terminal 100 obtains the order notification, the store terminal 100 updates the content of the order management screen 120 (S88). Thereby, the store staff P3 can know that the user corresponding to the terminal ID “U40” visiting the store has ordered the product. That is, according to the order system 2 and the server 300 of this embodiment, even if the store ST1 is not equipped with a dedicated terminal for ordering, the user terminal 40 possessed by the user P2 can be used to receive product orders. Can do. In the present embodiment, the server 300 can acquire payment information from the user terminal 40 and execute payment using the payment information (S112 in FIG. 9). The store staff P3 does not need to settle (that is, settle) the ordered product at the cash register of the store ST1. Therefore, it is possible to reduce the burden on the store ST1 side, and to suppress the occurrence of an order mistake and reduce the work load of the store staff P3.

  In this embodiment, the server 300 supplies menu screen data including target information for the terminal ID “U40” to the user terminal 40 in S78 of FIG. In S80, the user terminal 40 causes the display unit to display a menu screen (see FIG. 8) including information (for example, recommended products, coupons, etc.) for the terminal ID “U40” indicated by the target information. As shown in FIG. 8, the menu screen 600 displays a menu, coupon information, allergy menu information, and the like that are proposed (recommended) to the user P2 based on the order history of the user P2 so far. Therefore, the server 300 of this embodiment can provide a menu screen suitable for the user P2 to the user P2 corresponding to the terminal ID “U40”.

  Further, in this embodiment, in 104 of FIG. 9, the server 300 supplies the user terminal 40 with confirmation screen data including the settlement information of the product ordered by the user P2 possessing the user terminal 40 indicated by the terminal ID “U40”. To do. In S106, the user terminal 40 confirms the payment information (list of products ordered by the user P2, total amount, distribution amount according to the number of users (so-called discount amount), payment method selection button, etc.) (FIG. 10). Display) on the display unit. As shown in FIG. 10, the confirmation screen 700 includes split proposal information. Therefore, the server 300 according to the present embodiment can appropriately notify the user P2 corresponding to the terminal ID “U40” of the distribution amount (provisional amount) according to the number of customers who have visited the store ST1.

  In this embodiment, the server 300 supplies an order notification to the store terminal 100 in S86. Upon acquiring the order notification, the store terminal 100 updates the content of the order management screen 120 displayed on the display unit 104 in S88. The store staff P3 can know that a new order has been placed by the user corresponding to the terminal ID “U40” by looking at the updated order management screen 120. The store staff P3 can easily confirm the order.

(Second embodiment)
A description will be given centering on differences from the first embodiment. In the present embodiment, the communication devices 50 to 90 perform wireless communication with the user terminals 10 and 40 existing in the communication range 55 to 95, acquire the terminal ID from the user terminals 10 and 40, and the acquired terminal ID and This is different from the first embodiment in that it is a device that supplies its own device ID to the server 300. That is, the communication devices 50 to 90 according to the present embodiment do not repeatedly transmit the device ID, but detect that the user terminals 10 and 40 exist within the communication range 55 to 95, and the user terminals 10 and 40 are detected. This is different from the first embodiment in that it is a device that obtains a terminal ID from the first embodiment. In the present embodiment, the wireless communication performed between the communication devices 50 to 90 and the user terminals 10 and 40 is, for example, wireless communication according to the Wi-Fi system. The communication devices 50 to 90 of the present embodiment are, for example, Wi-Fi APs (abbreviations for Access Points). In this embodiment, since the communication devices 50 to 90 are such devices, a part of the operation of each device at the time of takeout order (FIG. 5) and the operation of each device at the time of store order (FIG. 7). The part is also different from the first embodiment.

(Operation of each device when taking out orders; Fig. 5)
This embodiment is different from the first embodiment in that the processes of S32 and S34 are executed instead of S26 to S30. That is, when the user P1 enters the store ST1, the user terminal 10 possessed by the user P1 enters the communication range 55 of the communication device 50 provided in the counter C of the store ST1 (see FIG. 1). ). Thereby, wireless communication is performed between the communication device 50 and the user terminal 10, and the communication device 50 acquires the terminal ID “U10” from the user terminal 10 in S32. In S <b> 34, the communication device 50 supplies the device ID “B50” of the own device and the acquired terminal ID “U10” to the server 300.

(Operation of each device at the time of store order; FIG. 7)
This embodiment is different from the first embodiment in that the processes of S66 and S68 are executed instead of S60 to S64. That is, the user P2 enters the store ST1 while holding the user terminal 40 and sits on the table T01. Thereby, the user terminal 40 possessed by the user P2 enters the communication range 65 of the communication device 60 provided in the table T01 of the store ST1. Thereby, wireless communication is performed between the communication device 60 and the user terminal 40, and the communication device 60 acquires the terminal ID “U40” from the user terminal 40 in S66. In S <b> 68, the communication device 60 supplies the device ID “B60” of the own device and the acquired terminal ID “U40” to the server 300.

  Even when the communication devices 50 to 90 of the present embodiment are used, the order system 2 can exhibit the same operational effects as those of the first embodiment.

  As mentioned above, although the Example of the technique disclosed by this specification was described in detail, said Example is only an illustration and does not limit a claim. The technology described in the claims includes various modifications and changes of the specific examples illustrated above. For example, the following modifications may be adopted.

(Modification 1) In the first embodiment, the communication devices 50 to 90 are devices that repeatedly transmit their own device IDs within the communication range 55 to 95. However, the communication devices 50 to 90 may be communication tags that can be read by the user terminals 10 and 40. In that case, the user terminals 10 and 40 may acquire the device ID from the communication device when the communication device exists within the reading range of the own device.

(Modification 2) In each of the above embodiments, the memory 312 of the server 300 includes the device ID management table 320, the menu data storage area 330, the terminal ID result storage area 340, the takeout order management table 350, and the store order management table. All 360 are equipped. Not limited to this, at least one of the device ID management table 320, the menu data storage area 330, the terminal ID result storage area 340, the takeout order management table 350, and the store order management table 360 is different from the server 300. It may be provided in the memory of the server. In that case, it is only necessary that the server 300 and the external server can communicate with each other. In other words, the server 300 may not be configured by a single device, and may be configured by a combination of two or more devices.

(Modification 3) In each of the above embodiments, as shown in FIG. 7, when a store order is made, a menu is displayed on the user terminal 40 in a state where the user P2 comes to the store ST1 and is seated on the table T01. A screen is displayed. Then, the user P2 selects an ordered product (S80). Not limited to this, even in the case of a store order, the user P2 wishes to receive provision at the store before coming to the store ST1 via the user terminal 40, as in the case of a take-out order. May be ordered in advance. Then, after ordering, the user P2 may have the user terminal 40 and come to the store ST1.

(Modification 4) The server 300 monitors the combination information 350a, 360a, etc. registered in the takeout order management table 350 and the store order management table 360, and determines the store terminal according to the order contents indicated by the combination information 350a, 360a, etc. Management information related to store management may be supplied to 100, 200. The management information is, for example, information for advising that the food should be disposed of early, information for advising that the food should be ordered early, and the like.

(Modification 5) Instead of a communication device, an information code reader may be provided. In that case, an information code indicating the contents of the order may be displayed on the user terminal after the order (takeout order and store order). The terminal ID and the order details may be transmitted to the server 300 by causing the information code reader installed in the store ST1 to read the information code.

(Modification 6) In each of the above embodiments, when a take-out order is made, as shown in S16 of FIG. Card information) is supplied to the server 300. Then, the server 300 completes the settlement before providing the product (S18). However, the settlement is not limited at the time of ordering, and may be performed at the time of providing goods.

(Modification 7) In each of the above-described embodiments, when a store order is made, as shown in FIG. 9, when a settlement instruction is input to the user terminal 40 after providing a product, settlement (card settlement or cash settlement) ) Is performed. However, payment may be made at the time of ordering. In that case, in S80 of FIG. 7, the user terminal 40 may supply order data including settlement information (that is, credit card information) to the server 300. The server 300 may use the payment information included in the order data to complete the payment before providing the product.

(Modification 8) When a store order is made, the user terminal 40 may supply the server 300 with product selection information indicating the product selected by the user P2 and indicating the product before the order is confirmed. In this case, when the server 300 acquires the product selection information from the user terminal 40, the server 300 may further supply additional information indicating recommended product information, allergy warning information, and the like to the user terminal 40 according to the product indicated by the product selection information. Good. When the user terminal 40 acquires the additional information from the server 30, the user terminal 40 may display the acquired additional information on the menu screen. With the configuration of this modified example, for example, when the product currently selected by the user P2 on the menu screen 600 (see FIG. 8) includes allergic items registered in advance by the user P2, a message that warns that is displayed in the menu. It can be displayed on the screen 600. In addition, for example, the menu screen displays a message for proposing a product (for example, French fries) that the store ST1 recommends that the user P2 orders together with the product (for example, a sandwich) being selected on the menu screen 600 (see FIG. 8). 600 can also be displayed.

(Variation 9) When a store order is placed, the server 30 includes information included in the performance information 344 after the provision of the product ordered by the user P2 having the user terminal 40 indicated by the terminal ID “U40” is completed ( For example, referring to the usage frequency of the store ST1, the order contents so far, and the like, proposal information for proposing an additional order may be supplied to the user terminal 40 indicated by the terminal ID “U40”. When the user terminal 40 acquires the proposal information from the server 300, the user terminal 40 may display a message for proposing a product recommended by the store ST1 (that is, an additional product) according to the proposal information on the display unit. According to the configuration of this modification, for example, after the provision of the product ordered by the user P2 is completed, the user P2 has not ordered “coffee” on that day after a predetermined time (for example, 1 hour) has elapsed. Thus, if the user P2 has a record of ordering “coffee” in the past, a message prompting the user to order “coffee” can be displayed. In addition, for example, when the user P2 has a past record of dessert after a predetermined time (for example, 1 hour) has elapsed after the provision of the product ordered by the user P2 is completed, the user terminal 40 can receive the dessert. It is also possible to display a message for prompting an order (may include a message for introducing recommended products for the day).

(Modification 10) When a store order is made, the confirmation screen (see FIG. 10) displayed on the display unit of the user terminal 40 may display arbitrary information other than the above information. For example, the confirmation screen includes information indicating the distribution calorie value per person when the total calorie value of the product ordered by the user P2 having the user terminal 40 indicated by the terminal ID “U40” is divided by the number of customers. May be displayed. According to the configuration of this modification, the user P2 can be notified of the calorie intake value per customer.

  Further, the technical elements described in the present specification or drawings exhibit technical usefulness alone or in various combinations, and are not limited to the combinations described in the claims at the time of filing. Moreover, the technique illustrated in this specification or the drawings achieves a plurality of objects at the same time, and has technical usefulness by achieving one of the objects.

2: Order system 10: User terminal 12: Operation unit 14: Display unit 16: LTE I / F
18: Wi-Fi I / F
20: BLEI / F
30: Control unit 32: Memory 34: OS program 36: Application program 40: User terminal 50: Communication device 55: Communication range 60: Communication device 65: Communication range 70: Communication device 75: Communication range 80: Communication device 85: Communication Range 90: Communication device 95: Communication range 100: Store terminal 102: Operation unit 104: Display unit 106: Wired communication I / F
110: Control unit 112: Memory 120: Order management screen 122: Takeout order list 122a: Combination information 124: Store order list 124a: Combination information 200: Store terminal 300: Server 302: Operation unit 304: Display unit 306: Wireless communication I / F
308: Wired communication I / F
310: Control unit 312: Memory 320: Device ID management tables 320a to 320e: Combination information 330: Menu data storage area 332, 334: Menu data 340: Terminal ID result storage area 342, 344: Result information 350: Takeout order management table 350a: Combination information 360: Store order management table 360a: Combination information 500: Menu screen 600: Menu screen 700: Confirmation screen

Claims (6)

From at least one of a user terminal and a communication device provided in the store and capable of communicating with the user terminal, a terminal ID indicating the user terminal, a device ID indicating the communication device, A first acquisition unit for acquiring
A storage control unit that associates the acquired terminal ID with the device ID and stores them in a storage device;
A first supply unit for supplying menu screen data representing a menu screen for introducing products provided by the store to the user terminal after the terminal ID and the device ID are stored in the storage device;
After the menu screen data is supplied to the user terminal, from the user terminal, a second acquisition unit that acquires the terminal ID and product information indicating the ordered product;
When the terminal ID and the product information are acquired, a specifying unit that specifies the terminal ID and the device ID stored in the storage device;
A third acquisition unit that acquires, from the user terminal, payment information related to payment of the ordered product indicated by the product information when the terminal ID and the product information are acquired;
A server comprising The third acquisition unit acquires the payment information from the user terminal when a payment instruction is input in the user terminal.
The server according to claim 1. When the terminal ID and the product information are acquired, distribution amount information indicating a distribution amount that is an amount obtained by distributing the total amount of the ordered products indicated by the product information according to the number of users, A second supply unit for supplying to the terminal;
The server according to claim 1 or 2. The first acquisition unit acquires the terminal ID and the device ID from the user terminal.
The server according to any one of claims 1 to 3. A third supply unit that supplies the product information, the terminal ID, and the device ID to a store terminal provided in the store when the terminal ID and the device ID are specified;
The server according to any one of claims 1 to 4. A user terminal,
Communication equipment provided in the store;
And a server,
At least one of the communication device and the user terminal is
When the user terminal and the communication device shift to a communicable state, the terminal ID and the device ID indicating the communication device are supplied to the server,
The server
Obtaining the terminal ID and the device ID from at least one of the communication device and the user terminal;
The acquired terminal ID and the device ID are associated with each other and stored in a storage device,
After the terminal ID and the device ID are stored in the storage device, supply menu screen data representing a menu screen that introduces the product provided by the store to the user terminal,
The user terminal is
When the menu screen data is acquired, the menu screen is displayed on the display unit,
After the menu screen is displayed on the display unit, the terminal ID indicating the user terminal and the product information indicating the ordered product are supplied to the server,
The server
After the menu screen data is supplied to the user terminal, the terminal ID and the product information are acquired from the user terminal,
When the terminal ID and the product information are acquired from the user terminal, the terminal ID and the device ID stored in the storage device are specified,
When the terminal ID and the product information are acquired, the payment information related to the payment of the ordered product indicated by the product information is acquired from the user terminal.
Order system.

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